Liverpool
We are seeking a confident and experienced Receptionist to become part of our Front Office Team at Quest Apartments Hotels, Liverpool. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion.
Please note this is a part time role, working 24 hours a week.
As our Receptionist, you will:
Offer a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc
Take initiative in accommodating the customers’ needs in a resourceful manner
Be pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice
Ensure that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts.
Here at Quest Apartments Hotels, we promote an Enterprising and Winning Mindset. Previous experience in a similar role is desirable; however, we are looking for candidates who have the right attitude to learn, good problem-solving skills and the ability to apply these to the job role.
This is your opportunity to be part of our team as a Receptionist. We focus on your professional and personal development, and we offer:
Genuine career opportunities within our business
Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
A PERKBOX subscription with benefits, retail discounts and savings available from your first day
Employee Assistance Programme
Health Insurance
Refer a Friend bonus
Once you pass your probation, a special staff rate when staying in our European properties
(If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging
About Us
The Ascott Limited (Ascott) is a Singapore company that has grown to be one of the leading international lodging owner-operators. Ascott's portfolio spans over 220 cities across more than 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA. Ascott has about 94,000 operating units and more than 64,000 units under development, making a total of about 159,000 units in over 900 properties.
As part of The Ascott Limited, Quest Apartments Hotels offers contemporary and sleek studios and apartments with modern comforts, business connectivity and additional services that can be customised to our guests’ lifestyle and needs, with prime locations worldwide.
If you are excited by a career in Hospitality and have a passion for providing great customer service, we look forward to hearing from you.
Required skills: Customer Service, Customer Focus, Time Management, Organisation Skills, Team Work, Attention to Detail, Communication, Problem Solving, Multitasking £11.00 per hour The leading serviced residence owner-operators, The Ascott Limited is a Singapore-owned company with over 30,000 operating serviced residence units in key cities of the Americas, Asia Pacific, Europe and the Middle East. Currently, with more than 22,000 units under development, the Company accounts to a total of more than 53,000 units in over 300 properties. With an award-winning portfolio spanning three prestigious brands, we offer the exclusive and refined experience of modern living, no matter where your travels take you next.
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