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darts is looking for a Duty Manager to join our team at The Point, Doncaster’s Centre for Creative Health & Learning. The post is 20hrs a week with opportunities for overtime. The rate of pay is £14.94 an hour, £15,580 pa (based on 20hrs pro rata). Join our Team We are looking for someone who is experienced, motivated, and proactive to join us at The Point as a Duty Manager. You will be responsible for smooth operations during your shift, giving a positive experience for users, and ensuring the building is safe and well presented. You will be part of a small, knowledgeable, and energetic team who share a passion for darts’ charitable aims and believe in our core values. We want to work with someone who is friendly and approachable with an ability to communicate clearly, effectively, and empathetically. You will be able to collaborate and will enjoy supporting others. We need someone who is eager to learn and develop their skills, to use their initiative, and to demonstrate honesty and integrity. The job is permanent for 20 hours a week with opportunity for overtime, flexibility in working patterns and some evening and Saturday shifts required. About us darts is Doncaster’s award-winning creative health charity – the largest participatory arts organisation in the UK. We create art with people in Doncaster to improve life, learning and health, making high-quality, inclusive, creative experiences across the borough of Doncaster and collaborating with partners worldwide. Our programmes are open to everyone, particularly those who have the least access to the arts. The Point is our home. It is a centre for creative health and learning in Doncaster’s city centre where people come to make and share art. We have a lovely light-filled event space, creative workshop spaces, a cafe and garden. Throughout the year the building offers the chance for people of all ages to take part in music, dance, drama and art, to improve life, learning and health. Job Description The Point Duty Manager Responsible to the Chief Executive Objectives • To ensure the smooth and safe operation of The Point and a positive experience for participants, tenants, staff and other visitors. Responsibilities Ensure the building operates smoothly and safely, with a warm welcome for all • Co-ordinate the operation of The Point during the shift including:, • arrival and departure of groups and hires, • cleaning and presentation, • planned maintenance visits and urgent repairs, • safety and security of all users., • Ensure smooth front of house operation, ensuring a warm welcome for visitors to the building, answering calls, • Open the building:, • ensure rooms are set up as required and equipment is in place and functional, • maintain good presentation of the building throughout the day, • Maintain an overview of activity in the building and act as first point of contact and resolution for enquiries and incidents (first aid, fire, health & safety, security, technical), • Co-ordinate internal and external room use throughout the day including: taking bookings; negotiations with hirers; set up of furniture, materials and equipment (including lighting, sound and technical equipment) for workshops, performances and external hires; negotiation with in-house cafe, • Support the catering team during busy periods, • Act as the designated first aider Company Responsibilities • Support the wider team with administrative and marketing tasks., • Take shared responsibility for advocacy, promotion and customer care, • Advise other members of the darts team when required and support them and their work when appropriate Person Specification Essential Excellent communication skills Demonstrable understanding of the principles of excellent customer care and visitor service Ability to self-motivate & work independently Effective time and workload management skills to prioritise and meet deadlines Ability to work under pressure, remain calm and manage multiple tasks Confident ICT skills using a range of work related applications – e.g. Microsoft 365 Desirable Facilities Management experience Experience/qualifications managing Health & Safety in a public space Experience of working within catering / hospitality Experience of food preparation & service Team working experience Understanding of inclusion and diversity issues that may impact on promotion and delivery of visitor services. Desirable Qualifications Food Hygiene Level 2 First Aid at Work Certificate Health and Safety Qualification (e.g., IOSH) Requirements Flexibility to cover shifts outside the usual pattern including occasional weekend working This role entails reasonable lifting of heavy/ bulky objects within published health and safety guidelines on manual handling When applying, please clearly demonstrate your ability to meet the above Essential and Desirable criteria within your job application, providing detailed evidence where possible, as this is how we shortlist for interview.