Are you a business? Hire user support candidates in Ilford
The Worker duties includes: · Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback · Develops and implements policies and procedures to deal effectively with customer requirements and complaints; · co-ordinates and controls the work of those within shop; · discusses customer responses with other colleagues with a view to improving the product or service provided; · plans and co-ordinates the operations of help and advisory services to provide support for customers and users; Develop goals and report progress to the owners; Improving customer service experience, create engaged customers and facilitate organic growth; Taking ownership of customers issues and following problems through to resolution; Setting a clear mission and deploying strategies focused towards that mission; Keep accurate records and document customer service actions and discussions; Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment; Keep ahead of industry’s developments and apply best practices to areas of improvement; Control resources and utilise assets to achieve qualitative and quantitative targets; Maintain an orderly workflow according to priorities; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers Analyse statistics or other data to determine the level of customer service your organisation is providing; Produce written information for customers, often involving the use of computer packages and software; Write reports and analyse the customer service that organisation provides; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Finding ways to measure customer satisfaction and improve services.
Hartree Partners is seeking a highly motivated IT end user support engineer, the ideal candidate will have 2-4 years of relevant work experience, preferably gained within an investment firm. This ...
IT Support Engineer - User Support, Desktop Support, 2nd Line, Technical Support Our leading global law firm are looking to recruit an IT Support Engineer (User Support, Desktop Support, 2nd Line ...
The successful End User Computing Engineer will be responsible for providing technical support for users at all levels within the fund, including traders, portfolio managers, quants and C-level ...
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With support from UI designers in the team, be happy using Figma to create UI designs using the digital design system, build prototypes and test functionality. * Collaborate with the design system ...
IT User Support Analyst/IT Desktop Support Engineer A fantastic opportunity has arisen for a IT Support Analyst/IT Support Engineer Analyst to join our London based global law firm on a permanent ...
User Support Post Rollout: Provide hands-on assistance to users post-rollout, including but not limited to: o Assisting with Multi-Factor Authentication (MFA) enrolment. o Setting up OneDrive for ...
Offer end user support, training, and resolution for medium to high complexity issues in SharePoint Online. * Proactively monitor system performance, troubleshoot issues, and enhance SharePoint ...
... user support; partner with stakeholders and event planners, marketing and communications staff to develop effective technical solutions to achieve requirementsParticipate in client briefings to ...
Experience of CRM system administration including user support and training, implementing system upgrades, and managing system developments, testing and releases. * Experience with data processes ...
Provide desk-side and remote based end-user support to troubleshoot issues and problems with equipment and/or systems. * Installing and configuring computer hardware, software, systems, networks ...
Provide user support and advice on InterAction. * Help ensure the firm adheres to GDPR. The ideal candidate would possess: * Extensive knowledge of InterAction. * Proactive attitude. * Strong ...
... user devices and work settings and interrelated hardware and software. Escalating issues ... Supporting accessibility users and setting up specific requirements. * Ensure users Work Setting ...
Technical Support Engineer (1st/2nd End User Support) The role and company: Global Professional Services company requires a Technical Support Engineer/ End-User Support person, to work within the ...
Providing end user support & customer service * Troubleshooting & resolution of matter issues as these arise * Preparing recommendations, budgets & project plans * Assist attorneys in preparing for ...
Day to day user support in Europe region; * Be responsible for endpoint devices and IT infrastructure in UK office. * Basic server and network equipment support; * Monitoring queue and routing ...
Day to Day Aprimo User Support and System Management - Build and maintain a strong understanding of Aprimo and the Canada Life workflows, DAM and P&S models. Responsible for training new users and ...
Central London, Sedley Place(Onsite) Ready to utilise your knowledge and experience in End User IT support? Are you passionate about exploring Microsoft Windows operating systems and MAC Operating ...
You'll be responsible for setting the strategy for the IT department and ensuring high quality internal user support. The team have recently integrated Orderwise as an ERP solution, you'll assist ...
You'll be coming into the end user support team, helping a range of people at the firm, and solving all kinds of their issues. You'll be responding to various kinds of tickets, and you'll be ...
... of user acceptance testing (UAT) processes or experience providing user support.- Excellent communication skills with the ability to articulate complex technical concepts to non-technical ...
This role encompasses user support, Office 365 and Azure Active Directory management, server administration, network troubleshooting, phone system support, and other typical 1st to 2nd line IT ...
Responsible to Assist with regular reviews of user's access to the various systems at the tour and ... Good working experience in a Deskside support or Application Support role. * Extensive experience ...