User support jobs in London

Computer system and equipment installers and servicers are responsible for setting up, maintaining, and repairing computer hardware and related equipment. This includes installing software, troubleshooting hardware issues, and ensuring that systems are functioning optimally. They may also provide technical support to users and perform regular maintenance to prevent system failures.

AdicoCare is a family run business with 12 Learning Disability residents.We are currently seeking a Support Worker to join our Lakeside and Ashbridge supported living. Both Locations is a 24-hour supported living scheme supporting adults with high mental health support needs to build the skills to move on independently. The shifts you will be working is Long days (8AM-8PM)n or short days (8Am-2PM, 2PM-8PM), you will be working on a rota bases which will be weekdays and alternative weekends. AdicoCare is looking for a caring person who shares our values and likes helping others is far more important than experience. You must have at least three months UK care experience. We follow the ethos of Positive Behaviour Support, engaging individuals in active support and focusing on community participation. You will support individuals to access meaningful activities in the community and on-site, work with families and professionals and support opportunities to promote daily independence and well-being. You will also provide emotional support to service users. As the ideal candidate, you will be someone who shares our values: You will provided paid mandatory training. We offer excellent benefits including 20 days annual leave, a pension scheme. For this post, the successful candidate will need to apply for an Enhanced Disclosure Barring Service certificate (DBS) to enable them to work within the team. Further information about the Disclosure scheme can be found online.

- Handling and resolving customer complaints in a professional and empathetic manner. - Processing customer requests (service tasks, consumable orders, installations) in the shortest and most efficient way. - Develops and implements policies and procedures to deal effectively with customer requirements and complaints. - co-ordinates and controls the work of those within customer services departments. - discusses customer responses with other managers with a view to improving the product or service provided. - plans and co-ordinates the operations of help and advisory services to provide support for customers and users.

David Kennedy Recruitment is working with a young financial/FX company led by a management team with over 20 years of experience. Their mission is to simplify trading complexities and deliver excellence to clients across multiple continents and countries. Position: CRM & Tech Support Administrator Location: Remote from anywhere in the world Employment type: Service Agreement/Self-employment (no Employment contract option available) Remuneration: Fixed monthly payment RESPONSIBILITIES: Manage and maintain the company's CRM system, ensuring optimal functionality and data integrity Configure and customize system settings based on user needs and business requirements Create and maintain user profiles and manage access permissions Generate reports and analyze data to provide insights into client behavior and trends Provide ongoing training and support to users on CRM functionalities Provide prompt and courteous technical support to clients, troubleshooting and resolving issues related to the trading platform, account management, and other functionalities Communicate effectively with clients to understand their issues and provide clear solutions Document and escalate complex issues to the appropriate technical team members Maintain and update knowledge base articles and FAQs Stay up-to-date on company products and services REQUIREMENTS: Minimum 1+ year of experience as a CRM administrator or similar role Prior experience in the CFDs/FX/iGaming or similar sector and field is a necessity Excellent command of English language Demonstrated proficiency with a leading CRM platform (e.g., Salesforce, HubSpot) Strong understanding of CRM best practices and data management principles Strong understanding of computers and basic troubleshooting techniques Excellent organizational and communication skills OFFER: Competitive remuneration An opportunity to build a company and grow in it Private medical insurance The freedom and flexibility of fully remote work Collaborative and supportive team environment

Urgent Hiring: Social Media Manager at Life Stay. Life Stay, a forward-thinking property management company in Canary Wharf, is actively seeking a creative and strategic Social Media Manager to join our team immediately. If you have a passion for storytelling, a knack for engaging audiences, an eye for digital trends, and skills in website optimization and development, this is the perfect opportunity to elevate your career and grow with us. What We Offer: Position: Social Media Manager Salary: £1,500/month Benefits: Target-based bonuses and profit-sharing scheme after the probation period to successfull candidates. Role Brief: Develop, implement, and manage our social media strategy Manage and oversee social media content Measure the success of every social media campaign Stay up to date with the latest social media best practices and technologies in property sector Optimize and develop the company website and marketing materials to enhance user experience and support marketing goals Ideal Candidate: Proactive, creative, and strategic thinker Fluent in English, with excellent communication skills Experience in social media management, website optimization, and development Why You Should Apply: Immediate start in a role with significant impact Be part of a vibrant team in a dynamic industry Enjoy target-based bonuses and additional benefits Act Fast: We're looking to fill this position quickly. If you're ready to bring your social media expertise and web development skills to Life Stay and drive our digital presence, send your CV and a brief cover letter to now. This is your chance to join a growing company and make a mark with your comprehensive digital skills. Don’t miss out!

Location: Woolwich, East London, UK Salary: Basic £28k to £35k, up to £45K with OTE Company Overview: Boost Inc is a dynamic and multi-award-winning retail tech company dedicated to delivering innovative and cutting-edge unattended retail solutions to our customers. With a focus on unrivalled user experience and excellent customer service, we strive to revolutionise the vending industry landscape through our commitment to excellence, creativity, and fun technology. Position Overview: We are seeking a highly motivated and enthusiastic Graduate Sales Executive to join our growing team. This role presents an exciting opportunity for a recent graduate to kick-start their career in sales within the technology sector. As a Graduate Sales Executive, you will be responsible for driving revenue growth through prospecting, cultivating relationships, and helping generate sales pipeline with new and existing clients. Working closely with the International Head of Sales, our Sales Managers and our Sales Executives, you will play a key role in helping us win and manage new business; ensuring that new leads are qualified and followed up, and that the administrative aspects of our sales cycle is managed brilliantly. Key Responsibilities: - Process Management: ensuring our sales operation functions effectively, including managing inbounds for the UK and European businesses, as well as supporting on contract administration and other account management tasks. - Sales Administration: Preparing customer quotes, client invoicing, overseeing back-office sales support functions, including making recommendations for improvement. - Lead Generation: Generate leads through various channels such as cold calling, email campaigns, networking events, and social media. - Client Engagement: Build and maintain strong relationships with prospective clients through effective communication and account management. - Prospecting: Identify and research potential clients within the designated market segment. - Pipeline Management: Manage sales pipeline efficiently, tracking leads and opportunities through CRM software. - Solution Selling: Act as the front line for all inbound enquiries. You will understand the clients’ needs and actively work with the Sales Managers and Account Managers to effectively build a suitable proposition of our products/services. - Market Analysis: Stay updated on industry trends, market developments, and competitor activities to identify new business opportunities. - Collaboration: Work closely with the sales team and other departments to ensure a seamless sales cycle and alignment of departments to deliver sales orders. This will include organising product demonstrations and organising meetings with agendas for the Sales management team to attend and ensure follow up actions are adhered to. Qualifications: • Bachelor's degree in any field. • Excellent communication and interpersonal skills. • Self-organised with the ability to run multiple projects at once. • Goal-oriented with a drive to succeed in a sales environment. • Ability to work independently and as part of a team. • Proficiency in Microsoft Office suite and CRM software. • Self-motivated learner, able to learn quickly in a fast-paced environment. • Prior experience in sales or customer service is advantageous but not essential. We are more interested in your attitude and experience than your academic profile, and welcome applicants from a wide range of backgrounds. Benefits: • Competitive salary with commission/bonus structure. • Comprehensive training and development programs. • Opportunities for career advancement and progression. • Private health insurance subject to successful completion of probation (6 months) • Dynamic and supportive work environment with a focus on work-life balance. • Free fruit, snacks and discounted in-office healthy meals (and some less healthy ones!) • Exceptional learning opportunities. You will be part of a fast-growing scale-up with a dynamic team, with the opportunity to learn from a highly talented group of people. • The opportunity to travel internationally on a regular basis. • On-site parking Application Process: If you are a proactive and ambitious individual looking to launch your career in sales, we invite you to apply for the Graduate Sales Executive position at Boost Inc. Please submit your CV and a cover letter outlining your qualifications and why you are interested in joining our team. We look forward to hearing from you!

The job duties and responsibilities includes: · develops and implements policies and procedures to deal effectively with customer requirements and complaints; · co-ordinates and controls the work of those within customer services departments; · discusses customer responses with other managers with a view to improving the product or service provided; · plans and co-ordinates the operations of help and advisory services to provide support for customers and users. Distributing duties to the rest of the team and checking on progress, including Checking of jobs, filing etc. Assigning new customers to Customer Service Representatives Reviewing of customer complaints and working with the Quality team to outline preventative action and ensure rolled out, identifying trends and action plans for reduction. Support for the rest of the team Attend production meetings, Management meetings, customer specific meetings Support Site Lead via reporting and day to day site activities Working closely with all other departments to ensure smooth and efficient running of the site Present at site audits where required As a Customer Service manager, the skills required are: · Ability to understand processes of dry-cleaning business quickly and effectively and strong competencies in dry cleaning business. · Excellent understanding of customer service management procedures in the relevant industry. · Proficient knowledge of inventory and inventory controls. · Outstanding communication skills, both written and verbal. · Outstanding leadership, organizational, multitasking, and problem-solving skills. · Available to work extended hours. · Proficiency with customer service management and policies · Excellent problem-solving skills and leadership qualities · Ability to deliver effective feedback, both written and verbal · Strong and disciplined leadership. To be able to demonstrate execution of rapid change-management programmes with high levels of people “complication and challenge.

Headquartered in London, CACI Ltd is a wholly owned subsidiary of CACI International Inc., a publicly listed company on the NYSE with annual revenue in excess of US $6.2bn and employing approx. 22,000 people worldwide. CACI Ltd is an international data and technology consultancy with £154m turnover and 1100 employees. We are passionate, progressive and unafraid of challenge; our mission is to use technology and data-driven insight to make a commercial difference. We provide expert advice and hands-on system management to help our national and global clients get the most from technology and data. We use innovation wisely to deliver well thought-out digital solutions and software. The role of the HR Officer is vital in ensuring a consistent employee experience at CACI. This role supports the two HR Managers with general HR duties, including disciplinary, grievance, absence meetings, DBS/Screening and ensuring our work complements the work within the Business Units and adds value in terms of perception, actions, and communication. As a small team everyone is expected to be hands on and do whatever is required, you will be expected to provide first class support to our internal stakeholders and our employees. CACI operates a hybrid working pattern with a general requirement of three days per week in the office. Job Duties Onboarding: Carry out DBS/Screening processes when due, ensuring that the company is always compliant. Pro-actively seek to mitigate any potential delays in processing candidates / employee files, seek solutions and keep key stakeholders up to date on any delays in the process which may affect the provisional start date. Manage and conduct weekly new starter inductions. Policies and Guidelines: Ensure compliance with UK employment law, regulations, and company policies. Contribute to the formulation of HR policies and procedures, ensuring alignment with CACI values and ethos. You will actively promote corporate policies and cultivate a positive work atmosphere. Drafting routine correspondence and document templates (e.g. forms, letters, checklists, spreadsheets, emails etc) Employee Relations: Collate and analyse key data and present reports in a user-friendly and professional manner. Collate and produce administration packs for cases - investigations, disciplinary, grievances and employment tribunals. Organise meetings in relation to case management - e.g. booking rooms, ensuring that all attendees have the meeting details, sending out invitations, sending out administration packs. Advise on procedures and case process as required. Provide guidance and support to employees and managers on a variety of sensitive employee relations issues. Support the administration aspects of casework management and support at meetings as appropriate including note taking. Apprentices/MSD NextGen: Act as key contact and mentor, supporting the development, sharing learnings, and maintaining effective communication. Apprentices – Monthly check ins and facilitation. MSD NextGen - Coordinate employee training programs and maintain training records and budget requirements. Play a pivotal role in MSD’s NextGen Programme and Social Responsibility Committee, co-ordinating the early years training and development program to enhance employee growth. Employee Benefits: Ongoing maintenance and improvement of HIVE SharePoint site for employee benefits. Benefits engagement programmes/communications. Corporate HR Inbox: Monitor and respond to general query emails in the Corporate HR inbox from employees, stakeholders, and outsourced queries, including but not limited to reference requests. Offering proactive assistance to both managers and employees. General Employment/HR: Provide a professional and responsive service to employees across the company, both remotely and in person. Work with all members of staff to maintain and develop the positive progressive culture within CACI. Any other duties or initiatives that come under the HR remit. Provide general administrative support to the Human Resources department by assisting on new initiatives and projects as required. We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess: Skills and Experience: CIPD Level 3 with previous experience working in a HR department. Working knowledge of Employment Law and generalist HR working practice, policies, and procedures. Professional communication and influencing skills both in written and spoken English. Strong IT skills with a good understanding of MS Excel & Word and HRIS experience. (Experience in Dayforce HR Software is desirable but not essential). Experience of dealing with day-to-day queries and having a customer focused attitude. Confidence in dealing with individuals at all levels within the business, including senior management. Efficient administrator who can demonstrate attention to detail. Be able to work under pressure and deliver a high-volume workload. Demonstrate a flexible and proactive approach to work. High degree of confidentiality and diplomacy. We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Successful candidates must have the right to work in the UK.

Possibility for experienced Waking Night Carer to take on 2 (or 3) consecutive nights (consecutive per week, regular nights). We need to cover either Monday & Tuesday or Wednesday & Thursday. If you were interested in 3 nights it could be Monday, Tuesday and Wednesday or Tuesday, Wednesday and Thursday. ** These are fixed nights.** There is the possibility for an occasional shift when covering for a colleague. And we would be happy for someone be flexible enough to cover extra shifts. Please let us know your availability with your application. Family/Client Pets: Friendly dog About this client/teenager F is 17 years old; he is a happy, affectionate and cheeky chap. He loves being with people, listening to music, being read to, getting foot massages and playing games with his younger sister. He also enjoys walks and loves nature. He has significant complex care and medical needs; he is reliant on his family and carers to meet all his needs and is supported by a dedicated team of carers and support workers providing 1:1 sometimes 2:1 24/7. He is autistic, non verbal, has a movement disorder and epilepsy which results in regular seizures, a PEG for medication and fluids but eats foods orally. He can walk with support but is also a wheelchair user. He lives with his loving and supportive family, who recognise that his team of carers support workers are instrumental in his overall development and well being. Overview of role: He requires an experienced waking night carer to join his team to assist with his bedtime routine and tend to all his needs throughout the night. This is an active night as you will need to keep a close eye on him, and following protocols if he has a seizure, supporting him with personal care, monitoring for any signs of distress, and In the mornings administering his PEG feed and medications. You will help sooth him, making sure he is comfortable, and he can get as much rest as possible. All activity throughout the night is to be accurately documented. Additional shifts available to cover leave etc. To attend staff meetings & supervision. To participate in training as required. To arrive in plenty of time to begin shift, read the handover notes and to receive information in handover from the staff team regarding the day’s events. Keep his environment clean and tidy. Help to fold and tidy away his laundry. You may have to attend holidays with the young person, which is usually for 1 week to 10 days in the summer and support him during occasional long weekends away mostly with his family. Who this job would suit: A happy, positive, and calm Waking Night Carer with excellent hands-on complex care experience and highly desirable to have autism / special needs experience. You will be dedicated and committed and behave in a professional manner. Non-smoker only (non-vaper). What’s great about this job: F is a generally happy and cheerful young chap – he is an absolute pleasure to work with and support. Excellent person-centred training is provided in all aspects of his care and medical needs. A fantastic opportunity to upskill. By applying for this vacancy, you agree to us sending your CV, short relevant cover letter as well as 2 relevant recent references and recent DBS. Job Types: Part-time, Self- employed or employed full time by a care agency. Wage/Salary: £16.00 Gross per Hour | £192.00 Gross per Night (During training and probation £15 per hour). Driver Essential? no Essential: Experience supporting a client with complex care needs, experienced waking night carer and excellent communication and writing skills. DBS essential. Strong interest in Disability and Autism. ** Desirable:** NVQ Level 2 Health and Social Care, or related degree or in process of studying for a related degree. ractical experience of catheterization and PEG, First Aid and waking nights. Start Date: ASAP Days & Hours: Monday & Tuesday or Wednesday & Thursday 8.30pm to 8.30am or 3 nights also available (Monday, Tuesday and Wednesday). Ideally this should be your only employment. Students of a related field are welcome. Please indicate in your application what is your availability. Either contract with agency or self-employed with UTR number (proof of self-employed carer / Support worker). This should be your only position. Please when applying - let us know within if you have experience and why you are applying for this role. We might then send you an email address to forward your cover letter and CV. We hope to hear from you. Thank you.

Childcare Assistant About the Company: Clifton Health care, Recognised the importance of work with children, young people and adults in need of protection, and our responsibility to protect everyone entrusted to our care. We are committed to the safeguarding of children and vulnerable adults and ensuring their well-being. Specially; Clifton Health care recognised that we all have a responsibility to help prevent the physical, sexual, emotional, abuse and neglect of Service Users and to report any such abuse that we discover or suspect. · We believe every Service User should be valued, safe and happy. We undertake to make sure that Service User we have contact with known this and are empowered to tell us if they are suffering harm. · All Service User have the right to be treated with respect, to be listened to, and to be protected from all form of abuse. · We undertake to exercise proper care in the appointment and selection of all those who will work with children and vulnerable adults. Clifton Healthcare Recruitment Limited is committed to; · Following the requirements for UK legislation in relation to safeguarding children and vulnerable adults and good practice recommendations. · Respecting the rights of children as described in the UN Convention on the Rights of the Child. · Keeping up to date with national, regional and local developments relating to safeguarding. · The Provider shall ensure that guidance and training provided to staff regarding the identification and management of vulnerable Service Users with Specific needs, or at risk Service User, is kept up to date and aligns with accepted good practice, and that the provider has sought input from the Authority to ensure that their guidance and materials align with the Authority’s safeguarding strategy. This will be achieved by undertaking a rolling programme of training that identifies training requirements for all staff, safer recruitment in accordance with the NSPCC Safe Recruitment guidelines and periodic staff supervision and support with Line Management. About the Job: Overview: Job Title: Childcare Assistant Worker Pay: £12 - £15 Hours: 40 Hours per week Contract: Permanent/Full-time Schedule: 8 hour shift Flexi-time Monday to Friday Weekends Overtime Benefits: · Accommodation · One time free meal · Training will be provided Job Description: We have an exciting opportunity for a full time childcare provider to join our team! You will be responsible for the care and safety of child from infancy to 16 years old. Our ideal candidate has previous experience working with children, is reliable, trustworthy and energetic. A flexible schedule is a must, and we're looking for someone who work full time. • Assisting with washing and dressing the child. • Preparing their food and help them eat. • Doing household tasks, such as shopping and laundry. • Getting to know the children, their needs and interests. • Monitoring their health and weight and recording any concerns. • Making sure they take prescribed medications. • Supporting their mental and physical well-being through different activities. • Working with other social care and health care professionals. Skills: Sensitivity to and understanding of people. • The ability to work with different types of people. • Patience and the ability to remain calm during stressful situations. • The ability to work well under pressure. • Attention to detail. • Excellent customer service skills. What we require: Entry requirement: · Ready to relocate to Canterbury, Hatfield, Aberdeen, Huddersfield · GCSE or equivalent (required) · DBS · Right to Work in UK · Experience working with young people (3 months to 16 years) Other Minimum Qualifications: Must have knowledge of child development and appropriate activities for age groups. Must be able to provide a therapeutic and safe environment for individuals and groups, ages 0-18. Demonstrates the ability to assist patients in coping with the stress of hospitalization by matching developmental assessment of the individual with normalizing activities appropriate for their developmental age. Exhibits and delivers strong customer service skills with patients, families, volunteers and health care team. Must have excellent communication skills, effective time and resource management, flexibility, the ability to learn and utilize computer applications and organizational skills. Closing and Short-listing Date: Open till 31th March 2024

Qualified Childcare Assistant About the Company: Clifton Health care, Recognised the importance of work with children, young people and adults in need of protection, and our responsibility to protect everyone entrusted to our care. We are committed to the safeguarding of children and vulnerable adults and ensuring their well-being. Specially; Clifton Health care recognised that we all have a responsibility to help prevent the physical, sexual, emotional, abuse and neglect of Service Users and to report any such abuse that we discover or suspect. We believe every Service User should be valued, safe and happy. We undertake to make sure that Service User we have contact with known this and are empowered to tell us if they are suffering harm. All Service User have the right to be treated with respect, to be listened to, and to be protected from all form of abuse. We undertake to exercise proper care in the appointment and selection of all those who will work with children and vulnerable adults. Clifton Healthcare Recruitment Limited is committed to; Following the requirements for UK legislation in relation to safeguarding children and vulnerable adults and good practice recommendations. Respecting the rights of children as described in the UN Convention on the Rights of the Child. Keeping up to date with national, regional and local developments relating to safeguarding. The Provider shall ensure that guidance and training provided to staff regarding the identification and management of vulnerable Service Users with Specific needs, or at risk Service User, is kept up to date and aligns with accepted good practice, and that the provider has sought input from the Authority to ensure that their guidance and materials align with the Authority’s safeguarding strategy. This will be achieved by undertaking a rolling programme of training that identifies training requirements for all staff, safer recruitment in accordance with the NSPCC Safe Recruitment guidelines and periodic staff supervision and support with Line Management. About the Job: Overview: Job Title: Qualified Child Care Worker Pay: £12 - £15 Hours: 40 Hours per week Contract: Permanent/Full-time Schedule: 8 hour shift Flexitime Monday to Friday Weekends Overtime Benefits: Accommodation One time free meal Job Description: We have an exciting opportunity for a full time childcare provider to join our team! You will be responsible for the care and safety of child from infancy to 16 years old. Our ideal candidate has previous experience working with children, is reliable, trustworthy and energetic. A flexible schedule is a must, and we're looking for someone who work full time. • Assisting with washing and dressing the child. • Preparing their food and help them eat. • Doing household tasks, such as shopping and laundry. • Getting to know the children, their needs and interests. • Monitoring their health and weight and recording any concerns. • Making sure they take prescribed medications. • Supporting their mental and physical well-being through different activities. • Working with other social care and health care professionals. Skills: Sensitivity to and understanding of people. • The ability to work with different types of people. • Patience and the ability to remain calm during stressful situations. • The ability to work well under pressure. • Attention to detail. • Excellent customer service skills. What we require: Entry requirement: Ready to relocate to Canterbury, Hatfield, Aberdeen, Huddersfield GCSE or equivalent (required) DBS Right to Work in UK Experience working with young people (3 months to 16 years) Level 3 NVQ in Caring for Children and Young People Level 3 NVQ in Childcare and Education Level 3 NVQ in Children’s Care, Learning and Development Level 3 NVQ in Early Years Care and Education Other Minimum Qualifications: Must have knowledge of child development and appropriate activities for age groups. Must be able to provide a therapeutic and safe environment for individuals and groups, ages 0-18. Demonstrates the ability to assist patients in coping with the stress of hospitalization by matching developmental assessment of the individual with normalizing activities appropriate for their developmental age. Exhibits and delivers strong customer service skills with patients, families, volunteers and health care team. Must have excellent communication skills, effective time and resource management, flexibility, the ability to learn and utilize computer applications and organizational skills. Closing and Short-listing Date: Open till 31th March 2024