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The Worker duties includes: · Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback · Develops and implements policies and procedures to deal effectively with customer requirements and complaints; · co-ordinates and controls the work of those within shop; · discusses customer responses with other colleagues with a view to improving the product or service provided; · plans and co-ordinates the operations of help and advisory services to provide support for customers and users; Develop goals and report progress to the owners; Improving customer service experience, create engaged customers and facilitate organic growth; Taking ownership of customers issues and following problems through to resolution; Setting a clear mission and deploying strategies focused towards that mission; Keep accurate records and document customer service actions and discussions; Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment; Keep ahead of industry’s developments and apply best practices to areas of improvement; Control resources and utilise assets to achieve qualitative and quantitative targets; Maintain an orderly workflow according to priorities; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers Analyse statistics or other data to determine the level of customer service your organisation is providing; Produce written information for customers, often involving the use of computer packages and software; Write reports and analyse the customer service that organisation provides; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Finding ways to measure customer satisfaction and improve services.
Senior UX Designer - Enterprise Competitive salary Welwyn Garden City About the role As a Senior UX designer at the UK's second biggest employer, you'll be shaping experiences that help our diverse ...
Senior UX Researcher£70k /annum, £5k car allowance, 15% bonus + benefits, London (Hybrid) Senior UX Researcher is required by household brand and established digital marketplace organization
FPSG are pleased to offer a number of contract opportunities for User Researchers at all levels for roles working on UK Based projects, with SC Clearance. It is helpful if you already have SC ...
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UX/UI Designer | Hybrid, South London | £65,000 P/A! Are you a skilled UX/UI Designer ready to significantly impact a growing, scaling business? Join a rapidly growing entertainment-focused ...
The successful End User Computing Engineer will be responsible for providing technical support for users at all levels within the fund, including traders, portfolio managers, quants and C-level ...
Angular UI Developer Location: London, UK (Hybrid) Duration: Contract Job Description: UI developer with experience of Angular, Typescript/Javascript, automated testing, CSS, REST API integration ...
Net UI/UX Software Developer - Must have Demostrable frontend experience Job applicant must apply with a cover letter listing software web apps where we can view examples of modern UI/UX *** If no ...
Senior UX Researcher Location: London Start date: ASAP I am partnered with a client who is constantly striving to meet the diverse needs of their customers around the globe. We are seeking a seasoned ...
UI / UX Design Lead Mars Petcare consists of four Divisions: Pet Nutrition, Royal Canin, Mars Veterinary Health and Science & Diagnostics. With this breadth and scale, the opportunity to create ...
Insight Investment is looking for a Senior End User Computing Analyst to join the team in London. This is a highly technical, multi-disciplined, Desktop focused role. The team is responsible for ...
As our new UI & UX / Digital Designer , you'll redefine user experiences and influence the future of digital entertainment. Embrace the challenge of blending functionality with exceptional aesthetics ...
Senior UX Researcher Location: London Length: 5 Months Rate: £48.56 p/h PAYE (Approx. £101k per annum) Hours: 9am - 6pm This client is a top 5 tech giant and one of the world's most popular search ...
We are looking for an experienced UX Writer to join a global design agency on a 6-month contract. You'll join their growing Design team working closely with colleagues in Product, Engineering, Design ...
Location: London - Hybrid working - 3 days per week in the office, 2 days working from home Salary: £70,000 - £80,000 base + bonus Join the team as a Lead UX Writer Are you looking for an ...
We are currently recruiting for one of our trusted clients who are looking for a Midweight UX UI Designer. Join an online car retailer, established in 2018 who has quickly gained prominence as a ...
Outside IR35, Hybrid Working, 2 days in London office, UX Designer, PowerBI, Power Pages Portal, Microsoft PowerBI dashboards, Microsoft Power Pages, Customer Web Application, UI prototypes. Strong ...
They are seeking a talented UX/UI Product Designer to join their dynamic team. In this role, you will have the opportunity to collaborate with cross-functional teams to design intuitive and user ...
Principal UI Engineer London, (2-4 days a month) Permanent £120-150k + Bonus + Stocks Working with a cutting edge Cloud/Automated security company who are looking to expand their team in the UK and ...
.Net Full stack Developer - C# UI - Insurance - Circa 3 years experience required. We are Looking for a mid-level developer with 3 years experience in Full stack development; C#, MSSQL, React and ...
We're seeking an experienced UX/UI Designer to join our dynamic London office. In this role, you'll craft intuitive and engaging user experiences for our digital products, ensuring they align with ...
Responsibilities include wireframing, crafting user journeys, enhancing business communications and conducting content audits. With expertise in various online platforms, you'll bring creative ...
UX Designer (VLE) Rate - £350 a dayDuration - (2 months initially)Location - London (On-site)IR35 - Outside We are seeking a talented UX Designer with a passion for educational technology to join ...
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