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Job Title: Digital Experience Manager Department: Digital Marketing Team, part of the wider Marketing Team Contract Type: Full-Time, Permanent role Location: Twickenham Reports to: Digital Marketing Team Lead Reporting into the Digital Marketing Team Lead, the Digital Experience Manager is responsible for executing and optimising the end-to-end user experience across our websites, to support the overarching digital marketing strategy. This is a hands-on role suited to an senior digital marketing executive looking to take a step up, or junior manager looking to refine their experience in a user-centric, data-driven environment. YOU’LL BE DOING · Lyvera Group website: Manage content on the Lyvera Group website, working with a wide range of stakeholders and agency partners to deliver on-brand and accurate content that supports business priorities. · User journeys: Own and continuously improve B2C and B2B user journeys based on behavioural insight across our digital marketing platforms, including websites and booking systems, from a UX, journey and conversion perspective. · Website personalisation: Deliver and optimise the website personalisation plan, improving engagement across the customer lifecycle. Ensure the programme delivers against KPIs and our digital brand strategy. · CRO: Roll out a measurable CRO programme on our website, utilising multivariate testing and experimentation, to deliver commercial value. · Reporting: Prepare regular web behaviour reports, incorporating insights from our suite of measurement and analytics tools including CRM, GA4, Hotjar and VWO. Make monthly recommendations for improvement. · Customer-first mindset: Support the website development roadmap by representing impact of any projects to customer value, UX and CRO. · Best-practice: Identify digital trends, emerging technologies, and competitive insights to guide future improvements. YOU’LL HAVE · Experience in a digital marketing or CRO role, directly involved in managing and optimising website journeys (Sitecore CMS experience desirable). · Good knowledge of measurement and analytics platforms such as GA4, Looker Studio, Hotjar and CRM (Microsoft Dynamics preferred). · Understanding of UX, CRO and experimentation best practice desirable. · A curious customer-first mindset with a commercial lens. · Confident communicator, with experience balancing commercial, brand, technical and customer needs. · Experience of making data-driven decisions. YOU’LL RECEIVE · 25 days of holiday plus bank holidays and birthday off · Holiday buy-back scheme to purchase up to 10 additional days of annual leave. · Up to 6% company contribution to your pension · Access to Medicash single + 4 Dependants · Enhanced maternity pay: 90% of base salary for 21 weeks · Enhanced paternity pay: 6 weeks at full pay · Access to the Perks at Work platform with thousands of discounts · Opportunities for learning, development, and growth within Gullivers and the wider Compass Group · Relaxed dress code - dress for your day · Flexible working hours to manage your schedule · Free on-site parking · Opportunity to financially benefit from the Marketing Team bonus scheme At Keith Prowse, we’re proud to foster a workplace that values diversity and promotes inclusion. We believe our differences are our greatest strengths, fuelling creativity, innovation, and success. Our team’s diverse backgrounds and perspectives enrich our work, and we’re committed to providing equal opportunities and ensuring all voices are heard. We welcome candidates from all walks of life to join us in creating a supportive and equitable environment where everyone can excel and collaborate. Join us in our mission to build a more diverse and inclusive world, working alongside some of the UK’s most innovative and beloved brands. Together, we can achieve anything.

Interactive Voice Response IVR CX Designer £400-430 per day Inside IR35 | Remote-First (1 day per month onsite) | Telecommunications & Customer Experience We are supporting a leading UK organisation undergoing a significant transformation of its customer contact experience and are looking for an experienced IVR CX Designer to help redesign and optimise customer journeys across voice and conversational channels. This role will focus on improving the customer experience within a modern contact centre environment, designing intuitive, efficient and effective IVR journeys that reduce customer effort while increasing containment and resolution rates. The successful candidate will work closely with product owners, customer experience teams and contact centre stakeholders to analyse existing journeys, identify areas for improvement and design future-state customer interactions. Key Responsibilities Design and optimise end-to-end IVR customer journeys and call flows. Create and maintain flow diagrams using Visio or similar journey mapping tools. Define and improve: Prompt design Routing logic Queue management Error handling scenarios Map customer intents and decision pathways. Design authentication and verification journeys. Build logic for recognised and unrecognised customer intents. Define self-service and agent-assisted routing strategies. Review existing customer journeys and identify opportunities to simplify experiences and reduce friction. Remove ineffective or low-performing journey paths and improve navigation structures. Support the introduction of AI-driven routing and conversational experiences. Collaborate with stakeholders across customer operations, contact centre teams and product functions. Key Outcomes Improved customer experience across voice channels. Reduced customer effort and friction. Lower abandonment and drop-off rates. Increased journey efficiency and containment. Clearer, simpler customer navigation paths. Improved routing accuracy and resolution rates. Essential Experience Strong hands-on experience designing IVR and voice customer journeys. Experience designing call flows, prompts, routing logic and customer interaction scenarios. Ability to independently design complex logic flows and customer pathways. Experience using Visio or similar journey mapping tools. Strong understanding of customer experience principles within contact centre environments. Ability to quickly understand existing journeys and recommend improvements. Desirable Experience Experience with Amazon Connect or similar cloud contact centre platforms. Experience working within large enterprise environments. Exposure to chat and conversational customer journeys. Experience designing AI-assisted routing or conversational experiences. Telecommunications industry experience. Suitable Backgrounds Candidates may have previously worked as: IVR Designer Voice Journey Designer Contact Centre CX Designer Customer Journey Designer (Voice) Conversational Designer Contact Centre Flow Designer Voice UX Designer Amazon Connect Designer This role would suit someone who enjoys solving customer experience challenges, simplifying complex journeys and improving how customers interact with large-scale service organisations. It is a customer journey and service design role rather than a software engineering or architecture position. TPBN1_UKTJ

Interactive Voice Response IVR CX Designer £(Apply online only) per day Inside IR35 | Remote-First (1 day per month onsite) | Telecommunications & Customer Experience We are supporting a leading UK organisation undergoing a significant transformation of its customer contact experience and are looking for an experienced IVR CX Designer to help redesign and optimise customer journeys across voice and conversational channels. This role will focus on improving the customer experience within a modern contact centre environment, designing intuitive, efficient and effective IVR journeys that reduce customer effort while increasing containment and resolution rates. The successful candidate will work closely with product owners, customer experience teams and contact centre stakeholders to analyse existing journeys, identify areas for improvement and design future-state customer interactions. Key Responsibilities Design and optimise end-to-end IVR customer journeys and call flows. Create and maintain flow diagrams using Visio or similar journey mapping tools. Define and improve: Prompt design Routing logic Queue management Error handling scenarios Map customer intents and decision pathways. Design authentication and verification journeys. Build logic for recognised and unrecognised customer intents. Define self-service and agent-assisted routing strategies. Review existing customer journeys and identify opportunities to simplify experiences and reduce friction. Remove ineffective or low-performing journey paths and improve navigation structures. Support the introduction of AI-driven routing and conversational experiences. Collaborate with stakeholders across customer operations, contact centre teams and product functions. Key Outcomes Improved customer experience across voice channels. Reduced customer effort and friction. Lower abandonment and drop-off rates. Increased journey efficiency and containment. Clearer, simpler customer navigation paths. Improved routing accuracy and resolution rates. Essential Experience Strong hands-on experience designing IVR and voice customer journeys. Experience designing call flows, prompts, routing logic and customer interaction scenarios. Ability to independently design complex logic flows and customer pathways. Experience using Visio or similar journey mapping tools. Strong understanding of customer experience principles within contact centre environments. Ability to quickly understand existing journeys and recommend improvements. Desirable Experience Experience with Amazon Connect or similar cloud contact centre platforms. Experience working within large enterprise environments. Exposure to chat and conversational customer journeys. Experience designing AI-assisted routing or conversational experiences. Telecommunications industry experience. Suitable Backgrounds Candidates may have previously worked as: IVR Designer Voice Journey Designer Contact Centre CX Designer Customer Journey Designer (Voice) Conversational Designer Contact Centre Flow Designer Voice UX Designer Amazon Connect DesignerThis role would suit someone who enjoys solving customer experience challenges, simplifying complex journeys and improving how customers interact with large-scale service organisations. It is a customer journey and service design role rather than a software engineering or architecture position

Reporting to the UX Manager, we are looking to recruit a UX Designer on a permanent basis. Working closely with the UX Researcher to translate user insights into practical, high quality design solutions, and collaborating with engineers, data analysts, product managers and marketing teams to del

Leeds (Hybrid after probation).Competitive salary, depending on your experience.Want to shape digital experiences that solve real customer problems? .Enjoy turning customer insight into intuitive products and services that people love to use?.Whether you're already an experienced.We're looking for

C&D Talent Advisory - Academy is seeking a Design Engineer in London to shape exceptional product experiences for demanding users.This full-time role involves collaborating with the product and engineering teams to own user experiences across our AI-powered software.The ideal applicant should have a

Experience Design Vice President to lead and innovate the strategic design for employee experiences across its products.This role is pivotal in shaping user experiences, ensuring they are user-friendly, inclusive, and aligned with business goals.The ideal candidate will have over 5 years of experien

Senior UX Researcher | London | £116,000 | 11-Month Contract PAYE.

Define and drive the UX Writing function within Global Markets, establishing workflows, partnerships, and standards for a newly forming team, including reviewing and mentoring other UX writers. UX Writing is a core design discipline at Airbnb. Drive strategy and UX Writing deliverables across multip

Principle is seeking a Senior UX Researcher to shape product strategy with a focus on real impact.

Magentic is looking for a Product Designer to create intuitive product experiences for AI-driven systems in a hybrid office environment in London.You will translate complex AI interactive use cases into user-friendly interfaces while collaborating closely with customers and engineers.The ideal candi

Currently specialising in the UX/Product. You’ll build and grow meaningful relationships with both new and existing clients across the UX and Product space, becoming someone they genuinely trust and come back to.

Design exceptional UI and UX—from early concepts to polished delivery—using the best available tools to explore more directions, move faster, and raise the quality bar. Define UX requirements early, stay in the build through QA and release, and make engineering‑aware design decisions.

Prolific is seeking experienced professionals in product management and UX design for upcoming research projects.

Experience Design Vice President in Greater London to drive user experience strategies across its platform.In this role, you will leverage your expertise in design and research practices to develop innovative solutions that meet business requirements and user needs.Your responsibilities include exec

WeTransfer is looking for talented individuals to shape product experiences and collaborate closely with teams in London, UK.The role involves utilizing AI in design, validating user experiences, and leading innovative projects.Ideal candidates will demonstrate reasoning ability, drive, and teamwork

You will write clear copy across product touch-points and lead the UX writing function within Global Markets. The ideal candidate has over 12 years of experience in UX writing or content design.

A leading financial data firm in London is seeking a skilled UX Researcher to transform customer insights into actionable strategies that shape business decisions.

A leading fintech company is seeking a Director of Product Design to spearhead the design function for their product portfolio.This role entails defining a bold design vision, building and mentoring a high-performing design team, and simplifying complex workflows into intuitive B2B SaaS solutions.Ke

Ein innovatives Unternehmen sucht einen erfahrenen UX Design Consultant, um die digitale Strategie eines globalen Bildungsspielers zu unterstützen. Sie werden an der Gestaltung von Produkten und Projekten arbeiten, wobei Ihr Wissen über den UX-Prozess und Ihre Fähigkeit zur Zusammenarbeit in inte

Senior UX Researcher | Android & AI | London | £116,000 | 11-Month Contract PAYE.

The ideal candidate should have significant experience with UX/UI design, a strong portfolio, and the ability to create intuitive and accessible user experiences.

A leading financial services firm in Greater London seeks an experienced Experience Research Vice President.The role involves leading user experience research to shape product design, collaborating with cross-functional teams, and mentoring junior researchers.Candidates must have over 5 years of exp

Principle is seeking a Senior UX Researcher for an 11-month contract in London, offering a salary of £116,000. The ideal candidate possesses 5+ years of applied UX research experience, and is skilled in both qualitative and quantitative methodologies.

The ideal candidate has proven experience as a UX Manager, with a strong portfolio demonstrating end-to-end UX processes. Salt Digital Recruitment is looking for an experienced UX Manager for a contract role in East Central London. This hands-on position involves leading UX strategy across key digit

Intec Select Ltd is looking for a Principal Product Designer to shape the visual and interaction design for a greenfield digital platform.This role offers a unique opportunity to influence product design and work closely with senior leadership.The ideal candidate should have extensive experience in

The role involves designing UI and UX, collaborating closely with engineering and product teams, and using AI tools to enhance design effectiveness.

Ability to lead or influence UX research, design systems, and end-to-end experience strategy. Interested in leading a modern UX organization shaping AI-first and agentic enterprise products?. As we evolve, we need UX to be a strategic capability—not just a downstream design service—helping teams

A leading dining solutions company in Greater London seeks a Director of Product Design to manage a global team, oversee design quality, and collaborate with product and engineering.Ideal candidates will have strong product design experience, exceptional visual design skills, and a proven ability in

The ideal candidate will have strong UX writing experience and the ability to influence senior stakeholders while developing data-driven UX solutions. Principle HR is seeking a Senior Content Designer (UX Writer) to join a leading global technology company on a 2-month contract basis, hybrid working

Experience Design – Vice President.Understanding Technical Constraints and Opportunities.Informed design solutions; Familiar with HTML, CSS, and JavaScript, frameworks such as React, and mobile UI standards.Knowledge and experience working in Agile a plus.

Our Client is looking to recruit a UX designer Consultant with 3 to 4 years UX Design experience. UX designer, Product designer, UX architect, or a Service designer. Full command of the UX process is a must.

Director of User Experience, Design, and Innovation to lead UX strategy across product portfolios. The ideal candidate has over 10 years of experience in UX, product, or service design, with proven leadership in AI-powered and enterprise software. This role involves building design systems, scaling

Design exceptional UI and UX—from early concepts to polished delivery—using the best available tools to explore more directions, move faster, and raise the quality bar. Define UX requirements early, stay in the build through QA and release, and make engineering‑aware design decisions.

Stacker News is seeking a Bitcoin-native engineer to help develop a simple wallet interface.This role focuses on creating 2-of-3 wallet flows and integrating hardware wallets like Trezor.Applicants should have experience with BitcoinJS and PSBTs, with an emphasis on delivering a clean and efficient

A leading fintech company in the UK is seeking a Director of Product Design to lead their design function.This senior role involves defining a bold design vision, mentoring a high-performing team, and creating user-centric, scalable B2B SaaS solutions.The ideal candidate will simplify complex financ

The ideal candidate will have over 10 years of experience in UX and product design, specifically in B2B and AI-powered products. You will be responsible for leading the UX strategy across product lines while partnering with Product and Engineering to deliver effective designs and workflows.

Drive UX improvements based on research and stakeholder input, while contributing to project priorities, UX resource scoping, localisation, accessibility and Product Excellence. Build support for user experiences through principled, well-reasoned and data-driven UX choices, advocating for UX functio

A fast-growing AI-driven data intelligence startup is seeking a Senior Product Designer to lead the creation of intuitive product experiences for global enterprises.You'll design user-centered components and manage design standards within a high-performing environment.The role offers exceptional com

The successful candidate will define strategy, manage UX redesign initiatives, and ensure alignment with standards across product teams. The role requires proven leadership in UX, experience in SaaS environments, and a strong collaborative approach to improve user interaction with complex workflows.

A global financial services leader is seeking a Content Design Specialist Executive Director to enhance customer experiences through strategic content initiatives.In this role, you will lead the design strategies across multiple channels and collaborate with cross-functional teams.Ideal candidates w

A leading restaurant technology company is seeking a Director of Product Design to lead a global design team for their Diner Platform.This senior leadership role involves mentoring designers, setting quality standards, and collaborating cross-functionally with Product and Engineering departments.The

The role involves shaping exceptional UI/UX, utilizing AI tools for quick alignment, and collaborating closely with PMs and engineers from the inception of projects.

This role integrates Product, UI/UX, Customer Experience, Data Science, and Digital Design to enhance client journeys.

P2P is seeking a Senior Product Manager to drive the trading experience within the company.The ideal candidate will have 3-6+ years in product management, focusing on derivatives trading, and a track record of delivering high-quality features.Responsibilities include defining product strategies, dri

Design exceptional UI and UX—from early concepts to polished delivery—using the best available tools to explore more directions, move faster, and raise the quality bar. Define UX requirements early, stay in the build through QA and release, and make engineering‑aware design decisions.

Proven experience as a UX Manager or Senior UX Lead, ideally in a large or complex organisation. UX Manager - Contract | London | £600/day | Inside IR35. The role: A well‑known public sector agency at the heart of the UK's energy infrastructure is looking for an experienced UX Manager to join on

Recruit, develop, and lead a high-performing team of designers, researchers, and UX leaders. UX, product design, service design, or related disciplines. Ability to lead or influence UX research, design systems, and end-to-end experience strategy.