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\n Customer Service Advisor \n Watford \n Permanent, Full Time \n 37 hours per week \n \n The Vacancy \n \n We’re looking for a Customer Service Advisor to join our team and deliver a reliable, high-quality service our customers can depend on. You’ll be the first point of contact for a wide range of enquiries, providing clear, practical support that makes it easy for customers to get the help they need. \n \n Introduction to the role \n \n As a Customer Services Advisor, you will act as the “voice and face” of Chime Housing and be instrumental in enhancing the customer experience by exceeding customer needs whilst supporting the team to achieve Key Performance Indicators (KPIs) within a call centre. \n \n Role purpose \n \n We put the customer at the heart of everything that we do and take a proactive approach for each customer contact through multi-channel communication. As part of our Customer Service team, you will use your communication skills to help us deliver high-quality customer services. \n \n The right candidate will be highly customer-focused and committed to delivering quality services to our residents and work effectively and proactively with colleagues to give our customers an exceptional customer experience. \n \n What’s the role? \n \n Key Accountabilities: \n\n • Be the first point of contact for the organisation’s customers, assisting with a range of enquiries and liaising with other staff members as required.\n\n \n\n • Assess and resolve enquiries, requests and complaints by telephone, email, online or face to face as reasonably possible.\n\n \n\n • Effective administration of the repairs process to include call handling, email responses, diagnosing faults, raising jobs, allocating and issuing jobs, managing work in progress, updating, and completing works on the system in a timely and effective manner.\n\n \n\n • Focus on creating a first-time resolution for the customer ensuring queries are dealt with where possible at first point of contact, taking ownership to resolve queries effectively.\n\n \n\n • Apply sound judgement to resolve customer queries in relation to repairs and maintenance. Doing so in a timely manner as well as managing such queries sensitively and effectively through to satisfactory resolution.\n\n \n\n • Provide accurate repairs and housing related advice to customers.\n\n \n\n • Demonstrating empathy, professionalism and the ability to manage conflict, achieving a balance between requirements of customers and internal stakeholders.\n\n \n\n • Acting as a key point of contact for customer enquiries and signposting customer queries appropriately.\n\n \n\n • Ensuring that all customer enquiries and requests are dealt with in a prompt, courteous manner that demonstrates excellent customer service in all communications with customers.\n\n \n\n • Provide a comprehensive information service to all customers, advising on services, policies, procedures of the organisation to either inform or resolve the needs of the customer.\n\n \n\n • To use sound judgement and take decisions within the established procedures/policies for each service request including logging, processing and progress chasing enquiries or repairs requests whilst adhering to the procedures, policies, service standards and key performance targets to maximise customer satisfaction.\n\n \n\n • Any other duties as required by your line manager.\n\n \n What are we looking for? \n \n Essential: \n \n\n • At least 2 years’ experience in Customer Service / Reception\n\n \n\n • Qualifications in Customer Service / Customer Care\n\n \n\n • You will need to maintain a satisfactory basic level DBS check\n\n \n Desirable: \n \n\n • Knowledge of the housing sector\n\n \n\n • Be able to engage effectively with a diverse audience using a varied range of communication tools\n\n \n Who you’ll work with \n \n\n • Responsible to: Customer Service Manager\n\n \n\n • Department: Customer Services Team\n\n \n What can we offer you? \n \n\n • 28 days’ annual leave (pro rata)\n\n \n\n • Employer pension contribution of up to 11%\n\n \n\n • Development opportunities\n\n \n\n • Comprehensive employee rewards scheme\n\n \n How we work \n \n We embrace agile working — blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly. \n \n How to apply \n \n If this sounds like your next role, click ‘apply now’, tell us why you’ve got what it takes, and attach a copy of your current CV. \n \n Closing date: 10th July 2026 \n Interviews: To be confirmed \n (Please note we reserve the right to close the vacancy early if we receive a large response.)

ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ElevenLabs moves fast - and our Enterprise Deployment team sits at the sharpest edge of that speed. Responsible for deploying AI agents into production across the world's largest enterprises, the team has grown from 4 to over 50 people in the last twelve months and operates across every major geography. This is a high-trust, hands-on role for someone who thrives in technically complex, fast-moving environments and takes genuine ownership of the details that keep senior leaders and their teams running at their best. You will be the operational backbone for the person who leads Enterprise Deployment - managing calendars, coordinating across time zones and enterprise customer relationships, handling travel, and owning the day-to-day administrative tasks that allow the team to focus on what matters most: deploying world-class AI agents and growing a high-performing global team. In this role, you will: Manage complex, fast-moving calendars for the leader of Enterprise Deployment and provide scheduling and coordination support across the broader team Own travel logistics end-to-end: flights, accommodation, ground transport, and detailed itineraries across multiple time zones - including customer onsite visits across the US, Europe, and Asia Handle sensitive and confidential matters with discretion, acting as a trusted partner in both professional and operational contexts Coordinate seamlessly with internal teams and external stakeholders, including enterprise customers, C-suite partners, and government and regulated industry contacts Build structure, processes, and systems that scale - including operational documentation, vendor coordination, and team logistics for a 50+ person distributed team Anticipate needs before they arise: managing follow-ups, flagging conflicts, and keeping stakeholders aligned without being asked Past experience in executive assistant roles, ideally supporting a senior technical or commercial leader in a fast-moving, high-growth environment Strong organisational skills with the ability to manage competing priorities, shifting timelines, and multiple stakeholders simultaneously Exceptional communication skills, with the confidence to interact with a wide range of stakeholders - from Fortune 500 executives and government contacts to vendors and internal teams High emotional intelligence and discretion - trusted with sensitive commercial and interpersonal information, and able to navigate complex situations with maturity Fluency with AI tools to help improve the quality and speed of work (e.g. Claude or ChatGPT) This role will require you to be based in London, with the ability to travel into the office as required. #LI-Remote

A platform you can believe in: Immersive One is the leading cyber resilience solution across the globe. Partner with Immersive’s enterprise customers within this region to provide world-class onboarding and enablement experiences in their journey towards building cyber resilience, with readiness to tackle the cyber threats of tomorrow! If that excites you, read on! Immersive help prove and improve your cyber resilience, by simulating real-world threats, testing your skills, and measuring performance. We put your readiness to the ultimate test. From sharpening technical capabilities to making high-pressure decisions, our platform allows you to assess every angle, pinpoint areas for growth, and prove your ability to tackle evolving threats with unwavering confidence. _ Immersive was founded in 2017, from a cargo container in Bristol, UK we’ve grown to over 300 employees globally, announced funding of more than £150 million and been voted a Best place to work on multiple occasions! _ Customer Success Manager (Spanish Speaking) - Remote within UK Immersive is hiring! Could you be our next Customer Success Manager? We’re looking for an experienced, proactive and value-driven individual to join our established Customer Experience team in the UK as a Senior Customer Success Manager (Spain and Iberia). The essence of our Customer Success team is customer obsession. In fact, “Customer Centricity” is a core company value and embraced by every Immersive employee to support your efforts as champion of the customer voice. Reporting directly to our Director of Customer Success and based out of the UK, you will manage our regional customers through the entirety of their lifecycle: from onboarding to upsell to renewal, and align their strategic objectives with the Immersive One platform’s proven outcomes. With customers like HSBC, UK National Health Services and Goldman Sachs, plus feedback like “The best tool for learning cyber security”, “A great platform to learn and gain hands on experience on tools” and “Immersive is a must have for every organisation,” you can see why customer obsession is the core of who we are, and our Customer Success Managers are the key pillar in elevating the customer voice and accelerating time to value. Our most successful customer success managers here are consultative, customer centric and constantly expanding their knowledge through cross-team collaboration. You will partner with our Sales and Solution Consulting teams as you conduct POVs with existing customers, execute EBRs, and identify opportunities to expand the customer relationship. Additionally you will build and leverage relationships with Cyber Resilience Advisors, Product Marketing and our Cyber & Engineering teams. As one of the senior individual contributors in the team, your main responsibilities will include: Partner with our customers to ensure effective onboarding - setting them up for success Create and execute a communications plan to engage effectively throughout the customer journey Align strategy and build programs for customers, with objectives and measurable outcomes Collaborate with our product and customer support team to share new features Nurture upsell and cross-sell opportunities in partnership with sales to increase account penetration Monitor CSAT and resolve concerns with the assistance of internal teams. Sounds good? We’d love to hear from you if you have proven experience in the following areas: A number of years experience in Customer Success, account management, or equivalent within a SaaS environment. Experience in Cybersecurity or Cyber Risk Management is strongly preferred Exceptional planning, presentation, and written communication skills. Experience in implementing customer solutions and client management Experience in project management with a proven track record of managing multiple projects to completion, along with excellent planning and organisational skills Ability to maintain a high-valued outcome-based relationship with a diverse customer profile base Based in either the UK or Belgium. you are able to speak fluent French. If you also speak German that is highly desirable Immersive’s growth has been fuelled by our values that underpin everything we do, here's how they relate to this role: Driven - We push the boundaries of innovation, acting swiftly to achieve ambitious outcomes. Our drive embodies a culture of ambition, where challenges are stepping stones to excellence. Inclusive - Our strength lies in diversity, fostering a culture where every individual contributes to our collective strength. We champion open dialogue and empathy, ensuring a collaborative, inclusive workplace. Customer Centric - We seek to develop deep relationships with our customers to help them achieve their business outcomes. We exceed our customers and partners' expectations by crafting products, services and experiences that surprise, delight and ensure they feel valued and supported every day. One Team - We are a talented global team working together to achieve our vision. Central to our ethos, resilience means adapting and thriving in adversity. It guides our innovation, ensuring we and our clients are prepared for the future. We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work. Excited by the above? We’re ready to receive your application! As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work: Time off, flexible and remote working so you can work when is best for you, includes 25 days annual leave + 2 volunteering days and birthday day off Look after your family and yourself with enhanced parental leave, mindfulness groups, critical illness cover, Career and learning development through the platform and our ‘Learn Anything’ fund Share in the companies success with share options, sales incentives and Recognition & Rewards for doing great work and living our values and behaviours Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working We’re a sociable, tight-knit team with monthly socials, and sports clubs. Our socials have included everything from pottery painting and paper mask making, to movie nights and escape rooms While this is a remote position, we do all meet in our EMEA HQ on a bi annual basis and regularly in person in region. Find out more about life at Immersive Labs_ Cyber threats wait for no one and neither should you. Apply now! If you would like to read more about what you can expect from our recruitment process, you can visit our dedicated_ page.

VP, Customer iProov provides science-based biometric solutions that enable the world’s most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, GovTech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance. This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to: Chief Revenue Officer Location: Wework Waterloo, SE1 7ND - Hybrid Comp: Negotiable (Base) + OTE + Share Options + UK iProov Benefits The VP of Customer will lead and oversee the Customer Success, Pre-Sales, Post-Sales, and Solutions Consultancy teams to deliver exceptional customer experiences and drive business growth. This executive role requires a strategic leader with deep expertise in customer relationship management, biometric authentication, and identity verification technologies. This is a highly strategic, hands-on leadership role that requires a unique blend of technical depth, commercial acumen, and people leadership. The VP will coach and develop the Heads of each function, ensuring alignment between customer needs and company objectives. They should be driving their teams to deliver world-class customer outcomes, scalable operational excellence and supporting revenue growth. The VP of Customer will lead and grow three critical customer-facing functions at iProov: • Customer Success – Driving onboarding/adoption, satisfaction, retention, and expansion., • Customer Value Enablement (Solution Architecture) – Acting as the technical bridge between iProov solutions and customer outcomes., • PreSales Solution Consultancy – Partnering with Sales to position our technology and deliver compelling, value-led proposals., • Define and execute the end-to-end customer lifecycle strategy across pre-sales, onboarding, adoption, value realisation, and renewal., • Lead, inspire, and develop high-performing leaders across Customer Success, Customer Value Enablement, and PreSales., • Build scalable processes, metrics, and playbooks that align with iProov’s growth ambitions and global expansion., • Serve as the executive voice of the customer, influencing commercial strategy and product roadmap decisions., • Champion a customer value-first mindset, ensuring measurable ROI for customers., • Oversee the technical design and solutioning process, ensuring architectural integrity and scalability., • Drive best-in-class onboarding, enablement, and adoption programs to maximise time-to-value and retention., • Partner closely with Sales to deliver pre-sales excellence, competitive differentiation, and accelerated deal velocity., • Own key metrics including Net Revenue Retention (NRR), expansion revenue, and churn mitigation., • Identify early warning signals in accounts and proactively address risks to health, satisfaction, and revenue., • Act as a bridge between customers, Product, Engineering, and Marketing to ensure our solutions address market needs and competitive pressures., • Represent the voice of the customer in executive forums and during strategic planning cycles., • Ensure our service delivery model scales efficiently as we grow across new markets and regions., • Extensive technical and commercial background with hands-on experience in sales engineering, solution architecture, or presales consulting, ideally within enterprise SaaS, cybersecurity, biometric authentication, or identity verification., • Proven track record of driving customer satisfaction, retention, and expansion in a technology-led environment, with measurable impact on NRR and growth metrics., • Strong grasp of architectural patterns, APIs, SDKs, integrations, and security principles, with the ability to guide customers through technical decision-making and coach teams to deliver high-quality solutions., • Demonstrated ability to lead technical solutioning efforts — from discovery and requirements gathering through solution design, technical validation, and executive presentation — while translating complex concepts into clear business outcomes for C-level stakeholders., • Experience in building, scaling, and maturing PreSales, Customer Success, and Solution Architecture functions, creating operational playbooks and processes that improve deal velocity, win rates, and time-to-value., • Exceptional leadership and people development skills, with a proven ability to coach and grow Heads of PreSales and Customer Value Enablement into high-performing, empowered leaders., • Strategic thinker who can align customer needs with business objectives, influencing roadmap and go-to-market strategy., • Data-driven mindset with experience using CRM tools (Salesforce preferred), customer success platforms, and health analytics to track performance and identify risks and opportunities., • Executive presence with excellent communication and interpersonal skills, capable of influencing stakeholders across Sales, Product, Engineering, and C-Suite., • Thrives in a fast-paced, scale-up environment, balancing strategic oversight with rolling up your sleeves to unblock complex opportunities or escalations., • Customer-obsessed and passionate about delivering exceptional experiences, always looking for innovative ways to add value, • 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service), • Growth Shares allocated after passing probation (6 months of service), • Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme, • Nursery Sacrifice Scheme, • Work Overseas Perk - Work globally for up to 2 weeks, • Life Assurance, • SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family, • Benefit from personalized 1:1 career coaching with our in-house Occupational Psychologist, • Award winning L&D platform with personal allocated training budgets, • Enhanced paid family leave, • Pension - 5% employee, 3% employer, • Flexible hybrid working environment, • Free Barista Coffee/Tea, biscuits with fruit in the WeWork office, • Free access to WeWork discounts and free online well-being sessions, • Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: • Private Health cover including Dental, Optical, and Audiology, • 50% off monthly gym memberships, • Apple watches significantly discounted based member vitality status, • Half price trainers with Runners Need, • Weekly rewards – Free coffee with Café Nero, • Monthly rewards – Free Cinema ticket, • Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status, • Amazon prime free months based on activity, • Up to 25% cashback at Waitrose when buying healthy foods, • 75% off stays at Champneys Health Spas, • Allen Carr’s £299 no smoking programme for free, • Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace, • Discounts on Weight Watchers, • 50%-80% off Comprehensive Private Health screenings Our Culture & Recruitment Process At iProov, we're incredibly proud of the culture we've carefully curated. Our culture enables diverse thought, curiosity and innovation. Our team strives to do everything to the highest standard possible to achieve the remarkable. To do that we need different perspectives, experiences and ideas alongside an environment where these are welcomed - we want everyone to feel confident in bringing their full capabilities to work. We firmly believe psychological safety is key to building and nurturing great teams. We’re a small and dynamic company, that means having the right skills is important, and we know that our best work emerges when people feel secure, welcomed and respected. As an equal opportunities employer, we encourage applications from people of all backgrounds. We’re committed to building a workforce that is representative of the people we serve. We will not put someone at a disadvantage or treat them less favourably because of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation. Our recruitment process is designed to be fair and transparent, focusing solely on your qualifications, competence, and suitability for the role. We review all applications carefully and will be in touch with shortlisted candidates regarding the next steps in our interview process. If you need an adjustment for a disability or any other reason during the hiring process, please send a request to _

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. _ as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. As a Solutions Architect in GitLab's Northern Europe team, you'll be a trusted advisor to GitLab prospects and customers, helping them understand how GitLab's DevSecOps platform addresses both technical requirements and business objectives across the entire software development lifecycle. You'll guide organizations through their digital transformation journeys, from planning through monitoring, using your technical expertise, understanding of cloud and modern software development practices, and strong customer empathy. Reporting to a regional Solutions Architect manager and partnering closely with Account Executives and cross-functional teams, you'll own technical evaluations (including proof of value initiatives and workshops), shape solution architectures, and serve as the voice of the customer back to Product Management. You'll focus on driving successful platform adoption, influencing revenue growth through solution selling, and building long-term, trust-based relationships that showcase GitLab's differentiated position in an AI-driven DevSecOps landscape. • Lead technical discovery, demos, and validation to show how GitLab's AI-powered DevSecOps platform meets customers' technical and business needs across the full lifecycle., • Drive the technical evaluation process as the directly responsible individual, including solution design, POC/POV ownership, workshop design, and the technical components of tenders, audits, and value stream assessments., • Collaborate with Account Executives and regional sales teams across Northern EU to shape and execute account strategies that support new customer acquisition and expansion., • Build and deepen relationships with technical practitioners and business leaders, guiding them through GitLab-driven transformation and enabling them to become GitLab advocates., • Advise customers on modern software development, continuous integration, continuous deployment, security, and cloud practices, challenging existing approaches to improve return on investment., • Serve as the voice of the customer with Product Management, Engineering, Sales, and Marketing by sharing feedback, use cases, and competitive insights that inform roadmap and positioning., • Maintain and extend your technical expertise in GitLab, DevSecOps, AI, and related cloud technologies, creating reusable examples, best practice guidance, and technical collateral for customers and partners., • Invest in your own growth and development through ongoing learning, mentorship, and knowledge sharing to continuously improve the impact of the Solutions Architect team., • 4+ years of experience engaging with customers in technical pre-sales, consulting, or similar roles, guiding them through solution design and evaluation., • Proficiency with the end-to-end software development lifecycle, including modern DevSecOps practices and continuous integration and continuous deployment workflows., • Hands-on experience with GitLab or comparable source control, CI/CD, and collaboration platforms, and the ability to map platform capabilities to customer use cases., • Practical knowledge of cloud computing concepts and related technologies, with the ability to discuss deployment, security, and operations options with technical teams., • Ability to lead technical evaluations such as proofs of concept or proofs of value, contribute to tenders or audits, and design and run workshops or value stream assessments., • Clear technical communication and presentation skills, with the ability to adapt messages for practitioners through to senior business and technical decision makers., • Skill in building trusted relationships, listening with empathy, and acting as a customer advocate to internal teams such as Product, Engineering, Sales, and Marketing., • Motivation to continuously develop professionally, including learning new technologies, deepening GitLab platform expertise, and applying transferable experience from related fields. #LI-CM1 We, the Solutions Architect team, are part of GitLab's Sales organization and serve as the technical counterpart to Account Executives, with this role focused on opportunities across Northern EU reporting into a regional Solutions Architect Manager. Our mission is to help customers realize the full value of GitLab's AI-powered DevSecOps platform by advising on architecture, running technical evaluations such as proofs of value, and guiding customers through their digital transformation. We work closely with Sales, Product Management, Engineering, and Marketing, collaborating asynchronously across regions to share best practices, create reusable technical collateral, and act as the voice of the customer. We are focused on helping customers modernize end-to-end software delivery, adopt GitLab at scale, and navigate a rapidly evolving AI and DevSecOps landscape. How GitLab Supports Full-Time Employees • _, • _, • _, • _, • _, • _ Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from _ are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our _ Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also and . If you have a disability or special need that requires , please let us know during the .

Location: Remote (home/field-based covering the North of England and Scotland, including Manchester, Leeds, Liverpool, Edinburgh and Glasgow) Hours: 37 hours per week Salary: £35,000 DOE + car allowance + commission (OTE £70,000) We are growing our presence in the Purpose Built Student Accommodation (PBSA) and Build to Rent (BTR) sectors and are looking for a commercially driven Business Development Manager in the North of England to help scale this area of the business. This role will cover Scotland and Northern England, including Manchester, Leeds, Liverpool and Edinburgh and Glasgow. You will ideally be based in Greater Manchester or West Yorkshire, allowing efficient driving access across Northern England and Scotland and a practical monthly drive to Sheffield HQ. UniHomes is the UK’s go to student accommodation marketplace, supporting millions of students’ searches every year and delivering high quality enquiries to accommodation providers nationwide. As demand for varying formats of accommodation continues to rise, we are working with a wider range of PBSA and BTR operators to help renters find their perfect home and the operators improve their visibility and fill rooms. In this role, you will take ownership of developing new PBSA and BTR partnerships, working primarily with individual buildings and smaller portfolios. You will identify opportunities, win new partners, and manage relationships end to end through onboarding, performance, and renewal. You’ll act as a trusted commercial contact throughout the advertising term, ensuring partners see ongoing value from UniHomes. Where appropriate, you’ll also support partners as they explore more strategic ways of working with us as their portfolios grow. This is a field based role with a high level of autonomy, offering the chance to make a tangible impact in a growing segment of the business, alongside strong earning potential through uncapped commission. Key responsibilities: • Identify and target PBSA and BTR opportunities across the UK, focusing on individual buildings and smaller portfolios., • Proactively research and approach new operators aligned to the UniHomes proposition., • Spend significant time in the field meeting prospective partners across your territory., • Present the UniHomes advertising offering, clearly demonstrating value, reach, and performance., • Manage the full commercial lifecycle from initial outreach through to close., • Support new partners through onboarding, ensuring listings are well set up from launch., • Build strong, long-term relationships, acting as the main commercial point of contact., • Use performance insight and market context to lead renewal discussions., • Identify opportunities for relationships to deepen or evolve over time., • Keep CRM records, pipeline activity and reporting up to date., • Stay close to PBSA and BTR market trends, student demand, and competitor activity., • Represent UniHomes professionally at meetings and relevant industry events., • Attend monthly meetings at Sheffield HQ and occasional overnight stays when required. Skills and experience: • Proven experience in a field-based sales or business development role., • Experience within PBSA, BTR, student accommodation or property portal sales is highly desirable., • Strong communication, presentation, and negotiation skills., • Comfortable with frequent travel, long drives and managing a national territory., • Self-motivated, target driven and resilient., • Ability to build rapport quickly and develop long term relationships., • Full UK driving licence and access to your own vehicle. About us: At UniHomes, we’re on a mission to transform the entire student rental experience across the UK. As the market-leading student accommodation advertising platform and utility management service provider, we make finding and securing all-inclusive student accommodation simple, seamless, and stress-free. We’re not just another platform. UniHomes is developing innovative technology to deliver one go-to destination that supports the entire student rental journey. With an unwavering focus on our students, partner letting agents, operators and suppliers, we continually evolve and enhance our products and services to exceed expectations, while tackling market complexity with ease and transparency. Since launching in 2015, we’ve experienced rapid growth. Today, we operate in 60+ cities, partner with 1,000+ agents and operators, and are backed by Macquarie Capital and LDC. Our success has been recognised with accolades from EY Entrepreneur of the Year, Deloitte UK Technology Fast 50, The Negotiator Awards, and Great Place to Work® certification. Our 140+ strong team is based in the heart of Sheffield City Centre, where we’re driving innovation, expanding into new markets, and fostering a culture built on collaboration, creativity, and growth. If you’re ready to make a meaningful impact and help redefine how students find their perfect home, now is the time to join UniHomes. Be part of a team that’s opening new doors to better experiences, brighter ideas, and stress-free living. We are a team driven and united by our core values: • Lead the Way, • In it Together, • Customers Matter, • Keep it Simple, • Rise Above Challenges, • Make it Happen What do you get when you work here?_ With people and culture at the heart of our organisation, we are continually enhancing our employee offer and culture. We are incredibly proud to have been officially certified as a Great Place to Work® (GPTW®) and an accredited Living Wage employer - all our employees earn a fair living wage above the government minimum wage. _Our impressive benefits package and perks comprise: holidays, length of service days, voluntary day, enhanced pension scheme, pension salary sacrifice scheme, healthcare scheme, Employee Assistant Programme, sick pay, enhanced maternity & paternity pay, career progression, a commitment to personal and professional development, employee awards, refer a friend scheme, staff discounts, mental health and financial support, and company social events. When you do occasionally visit our stunning state-of-the-art office in Sheffield, you will be treated to complimentary breakfast, hot & cold drinks, snacks, pool table, and company social events. At UniHomes we are committed to fostering an inclusive and diverse workplace where everyone can thrive and which values individuals for their unique perspectives. We welcome candidates from all backgrounds, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Please let us know if you require any reasonable adjustments to make the recruitment process more accessible to you. Applicants must already have the permanent and unrestricted right to work in the UK. Unfortunately, we are unable to offer visa sponsorship as we do not hold a sponsor licence. We want to hear your unique voice in your application. We love AI, but relying on it solely to write your cover letter and answer the application questions is a missed opportunity to showcase the originality and personality that will make you stand out. Show us the real you. We do not accept CV submissions from recruitment agencies. Direct applications from individual candidates are encouraged. Thank you for your understanding.

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success. Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world. Please visit our website: _ We have exciting opportunities for Associate Directors to join our expanding team. Following significant growth and ongoing delivery success with our clients, we are looking for high calibre leaders to support our clients deliver a wide range of high-profile projects across Infrastructure, to be a leader in the industry and help mentor and develop the future generation of Project Managers. We want you to join us and to transform together. As a member of our growing team, you would be working to help us make a difference with our clients in delivering a diverse range of highly complex projects and programmes. You would be based in our London office and likely spend your time with colleagues and client teams based across the South-East region. Dependant on client requirements, the majority of our roles support a hybrid working pattern. In return there is ample opportunity to thrive, own your career and reach your potential, from within an inclusive, engaging, and supportive culture. The only boundary is your imagination. Associate Directors at Turner & Townsend: Associate Directors at Turner & Townsend work on business initiatives and a broad range of projects and programmes across the Utilities sector, including clean and waste water treatment facilities, mains installation and replacement, environmental improvement, asset management, developer services, Major Projects, Strategic Resource Options and many more. We are looking for individuals with the following skills, experience, and behavioural attributes: Significant experience managing multiple disciplines / teams / advisors / clients on infrastructure projects/programmes across the lifecycle, ideally across sectors and clients. Proven and demonstrable success, and able to challenge / set strategy. Excellent leadership skills, capable of setting high standards and managing performance against these, utilising people and resources efficiently to meet and exceed stakeholder expectations. Able to succeed in ambiguous and challenging environments. Leads and is accountable for the health, safety, and wellbeing of those within your sphere of responsibility. Has a practical understanding of CDM and is able to apply this appropriately across teams. Ability to anticipate client challenges and determine applicable solutions, innovating as necessary, through your depth of understanding of stakeholder needs. Can do this sustainably. Promoter of inclusive teamwork, building and fostering trust with empathy, diving a ‘one business’ collaboration mindset within T&T and across clients. Foster client and industry partnerships, developing and growing relationships. Able to use your leadership skills and influence to bring our purpose and vision to life, expanding your impact as you do. Coach and mentor others and encourage development of people around you, and you have a thirst for learning; using this to develop best practice. You spot, harness and nurture emerging potential. Strong interpersonal and stakeholder management skills, comfortable working with a diverse range of personalities across clients and partner organisations and able to build long-term trusted advisor relationships with our clients. Creative, curious and growth mindset, and acts as a role model. Promoter of inclusive environments, acting as a role model. Beneficial Experience: Experience of utilities/water infrastructure project and / or programme management, including end to end lifecycle experience or specialism in development or delivery stages. Experience of complex and multiple forms of procurement and managing NEC / other form contracts. High level of commercial management including complex commercial arrangements Experience of building and leading multi-disciplinary teams, managing contractors, consultants and other advisors on infrastructure projects and programmes in differing environments, ideally multiple sectors. Experience of consultancy and/or client-side project management. Familiarity with public sector organisations, non-departmental or arm’s length bodies relevant to infrastructure. Familiarity with sustainability and application to projects / programmes. Delivery within complex operational environments Experience of working and reporting in complex stakeholder and regulatory environments Preferrable qualifications: Degree level qualification in a management, construction or infrastructure related subject, or equivalent experience. Chartered status with the APM, ICE, or an equivalent professional institution. Project management certification (e.g. APM / PRINCE2 / MSP / ChPP). NEC Accreditations or qualifications. CSCS / equivalent. NEBOSH or equivalent H&S qualifications CDM awareness Sustainability (e.g. Carbon Literacy). Soft skills / leadership certification. Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change. We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community. Please find out more about us at _ #LI-SM2 SOX control responsibilities may be part of this role, which are to be adhered to where applicable. Join our social media conversations for more information about Turner & Townsend and our exciting future projects: _ _ _ It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review. SOX control responsibilities may be part of this role, which are to be adhered to where applicable. Join our social media conversations for more information about Turner & Townsend and our exciting future projects: _ _ _ It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review. SOX control responsibilities may be part of this role, which are to be adhered to where applicable. Join our social media conversations for more information about Turner & Townsend and our exciting future projects: _ _ _ It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.

Notabene is building infrastructure that’s transforming how money moves in the digital economy. We’re evolving beyond our compliance foundations to enable the next generation of digital financial services between regulated institutions with unprecedented efficiency. With nearly 50 employees across 14 countries and having recently closed our Series B round last November with support from leading investors including Y Combinator, DRW, F-Prime, Jump Capital, Castle Island, and Green Visor Capital, we’re looking for people like you to help shape the future rails of the crypto industry. The impact you will have: At Notabene, the success of our customers drives everything that we do and our Customer Success team is at the heart of that. As a member of the Customer Success team , you will have a key role in helping to shape the Customer Success strategy while also owning and driving the growth of accounts in your book of business. You will become a trusted advisor to our customers and use data-led insights to help your customer base get the most out of Notabene’s products and services. As a core component of your role, you will also own the post sales commercial journey, being responsible for renewal and upsell of customers within your Book of Business. This is an exciting opportunity to join a critical function that will support our growth and expansion. Within a year you are successful if… You’ve directly contributed to increasing the net retention of your Book of Business You can confidently demonstrate knowledge of both our product and also the wider industry Our customers trust and rely on you to help them achieve their goals You are able to manage commercial discussions, identify and proactively mitigate risk and have been able to renewal and grow your book of business. What you will be doing: Owning the post-sales customer journey, including onboarding, adoption, renewal and upsell Establish, develop and maintain long-term relationships with stakeholders within assigned accounts and proactively identify and report on key customer health metrics Delivering expertise, education, and guidance to customers as they roll out their Travel Rule Compliance program Drive customer upsells by identifying, qualifying, and raising upgrade opportunities with the customer. Proactively monitoring and managing customer health metrics, including usage, engagement, and risk signals Driving improvements in customer health by identifying gaps in adoption and executing clear action plans Contributing to strategic decision making by sharing ideas and feedback on trends including competitor insights, customer needs, sales, product and marketing information and acting as the voice of the customer internally Maintain accurate customer records and notes in our CRM / CS tools (e.g., HubSpot, ChurnZero) There may be expectations to participate in On Call duty outside of office hours What you bring: 3-5 years working experience in Customer Success or Account Management in a the Cryptocurrency / FinTech / RegTech SaaS space or a complex technical market with experience managing your book of business Experience managing the full customer lifecycle including onboarding, adoption, retention and upsell Experience managing a range of clients from SMBs to Enterprise Experience contributing to the creation of Customer success processes and resources Exposure to compliance-driven or regulated environments High emotional intelligence and some who is motivated by learning and problem solving You are confident in creating and managing relationships with stakeholders at all levels and you are able to successfully communicate with a range of individuals. Thrive on working autonomously with an entrepreneurial mindset. Embody proactivity and are happy rolling up your sleeves and getting stuck in Experience in Crypto, Fintech or Regtech Experience working with API-based or technical products

About Us Antavo is a rapidly growing, VC-backed scale-up disrupting the loyalty management market with its innovative omnichannel technologies. We are recognized by Gartner and Forrester as a leading pure-play loyalty management platform. The Team The Antavo Team is a passionate, dynamic, innovative and fun-loving professional team. From consultative salespeople to savvy marketers to tech whizzes, we have a diverse team of talented individuals with one unified focus: our customers. Customers are at the heart of everything we do, and we pride ourselves on always taking an innovative, customer-centric approach to creating the right experiences, products, and content for them. With big dreams and a grand mission, we’re looking for great like-minded people to join us - people who are passionate, fearless and entrepreneurial. If you’re looking for a dynamic, no corporate-BS environment to learn, grow, and really make an impact, we could be the perfect fit for you! The Role We are looking for a Senior Technical Account Manager to act as a trusted technical advisor for Antavo’s strategic customers. This role is focused on long-term customer success, technical adoption, platform stability, solution optimisation, and proactive risk management. You will work closely with customers after go-live to ensure their Antavo setup remains scalable, reliable, and aligned with their evolving business and technical needs. You will combine strong technical understanding with excellent customer-facing communication skills. You should be confident discussing integrations, APIs, data flows, configurations, release impacts, platform behaviour, technical risks, and best-practice recommendations with both technical and non-technical stakeholders. A key part of this role is developing and maintaining a strong command of the Antavo platform. You should be able to understand complex customer setups, advise customers on optimal platform usage, troubleshoot technical topics, and act as a bridge between customers and internal teams. This role may require occasional customer travel for strategic workshops, technical reviews, Executive Business Reviews, or ad-hoc planning sessions when required. Candidates should preferably be based in the EU region or a timezone that allows strong overlap with European customers. HI THERE, I’m Shariq Ahmed Head of Customer Success here at Antavo We are a product-driven company. Our team is made up of passionate, smart people who help our customers achieve their goals by providing guidance, support, and strategic partnership throughout their journey with Antavo. We are looking for a Senior Technical Account Manager to join our friendly and agile team. I’m looking for someone who can combine technical depth, customer empathy, structured problem-solving, and strong ownership to help our customers get the best out of Antavo. I’m looking forward to working with you! Your main responsibilities • Maintain strategic technical relationships with senior customer stakeholders, including Engineering leadership,, • Architecture teams, Digital leadership, Product leadership, and C-level executives where relevant., • Act as the executive-level technical advisor for assigned strategic customers, helping customers align their technical roadmap and operational strategy with Antavo capabilities., • Lead technical alignment discussions related to scalability, architecture evolution, operational maturity, governance, and long-term platform strategy., • Represent Antavo in high-impact customer discussions involving technical escalations, strategic initiatives, platform evolution, or executive-level technical governance., • Provide strategic technical guidance and coordination across customer teams and internal Antavo departments, while ensuring ownership and follow-through of critical technical topics, • Act as the primary strategic technical advisor for assigned enterprise and strategic Antavo customers after go-live, • Build and maintain strong relationships with customer technical, business, and executive stakeholders, including Engineering leadership, Product teams, Architects, CRM, Digital, and C-level stakeholders where relevant, • Develop a high level understanding of each customer’s Antavo setup, integrations, data flows, configurations, environments, and business use cases, • Proactively identify technical risks, limitations, dependencies, adoption gaps, and optimisation opportunities, • Guide customers on best practices for platform usage, integrations, configuration, scalability, performance, and operational efficiency, • Translate technical concepts, trade-offs, risks, and recommendations into clear, customer-friendly guidance, • Act as a bridge between customers and internal teams such as Customer Success, Customer Operations, Support, Engineering, Product, Professional Services, and Implementation, • Preserve customer context internally and ensure technical topics are clearly documented, owned, and followed through, • Support customers through platform changes, upgrades, new feature adoption, and release-related questions, • Contribute customer feedback, technical insights, and recurring pain points into Product and Engineering discussions, • Partner with Customer Success Managers to support customer health, retention, value realization, and expansion opportunities, • Participate in Executive Business Reviews, technical reviews, workshops, and ad-hoc success planning sessions when required, • Help customers increase their self-service usage of the Antavo platform and Backoffice, • Create or contribute to internal and customer-facing documentation, playbooks, technical notes, and best-practice materials, • Support internal process improvements, technical account management playbooks, automation, and scalable ways of working, • Use AI tools where relevant to improve productivity, analysis, documentation, reporting, and customer communication, • Continuously deepen product, technical, loyalty, SaaS, and customer domain knowledge You should have • Proven experience building and maintaining relationships with senior technical and executive stakeholders, including CTOs, Heads of Engineering, Architects, Digital leaders, and enterprise decision-makers., • Strong ability to balance technical depth with strategic customer engagement and executive communication., • Experience acting as a trusted advisor for enterprise customers in complex, multi-stakeholder SaaS environments., • Ability to lead strategic technical conversations focused on scalability, operational maturity, technical governance, and long-term platform evolution., • Proven experience in a senior customer-facing technical role within a B2B SaaS environment, such as Technical Account Manager, Technical Customer Success Manager, Solutions Consultant, Customer Success Engineer, or similar, • Strong experience working with technical SaaS products and live customer environments, • Excellent communication and relationship-management skills, with the ability to earn and maintain customer trust, • Ability to explain technical topics clearly to both technical and non-technical audiences, • Strong problem-solving skills with a structured, analytical, and pragmatic mindset, • Experience working with integrations, APIs, data flows, web technologies, technical configurations, and production systems, • Ability to understand complex customer setups and identify risks, dependencies, and improvement opportunities, • Strong ownership and task prioritisation skills across multiple strategic customers, • Experience collaborating with Product, Engineering, Support, Customer Success, and Implementation teams, • Familiarity with issue and project-tracking tools such as Jira, • Understanding of software development processes, release cycles, incident handling, and escalation management, • Calm and confident approach in escalated, ambiguous, or high-impact customer situations, • Comfortable working in a remote, international SaaS environment, • Hands-on experience using AI tools to improve or automate internal processes, workflows, documentation, reporting, analysis, or customer-facing operations., • Built and showcased at least one practical AI-enabled project, workflow, or automation, with the ability to explain the problem solved, tools used, impact achieved, and lessons learned, • Willingness and ability to travel approximately 30-40% across the EU & NAM region for customer meetings, Executive Business Reviews, workshops, and ad-hoc technical training sessions Nice to haves • Experience with loyalty technology, CRM, MarTech, customer engagement platforms, e-commerce, or digital marketing technology, • Experience with loyalty business use cases such as points, tiers, rewards, campaigns, personalization, segmentation, omnichannel engagement, and member lifecycle, • Experience with RESTful APIs, SDKs, JavaScript frameworks, webhooks, authentication methods, and data integrations, • Good understanding of databases, including SQL and NoSQL concepts, • Experience working with e-commerce platforms such as Magento or Shopify, • Familiarity with marketing CRM or automation platforms such as Salesforce, Emarsys, Braze, Bloomreach, or similar, • Experience supporting enterprise or strategic customers, • Experience participating in technical workshops, solution reviews, Executive Business Reviews, or customer architecture discussions, • Experience improving technical account management processes, playbooks, dashboards, documentation, or automation workflows, • Previous experience in customer success, professional services, solutions engineering, or implementation consulting Benefits • The opportunity to quickly advance in your career, • AntavoCare health insurance benefit, • International vibe: our working language is English, and we have 100 colleagues from 8 different nationalities, • A dynamic, no corporate-BS environment to learn, grow, and really make an impact, • You will have a strong team around you to support you in reaching your goals Why our team loves working at Antavo • “Antavo is remote-first, so I can work from my home, which means a lot to me. We regularly meet in-person.”, • “Truly international vibe, with different nationalities working on one mutual goal.", • "I love my comfortable environment (no dress code, flexible working hours, company retreats, etc)", • "People here like my bad jokes." At Antavo every person is a unique personality working towards the same goal, creating a thriving business. It’s very important for us that everybody has a place and a voice on projects and goals, no matter the race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability. We create and empower a diverse culture, as we know it encourages creativity and innovation. _ _

A platform you can believe in: Immersive One is the leading cyber resilience solution across the globe. Build and scale a best in class platform alongside a team of the brightest minds in cybersecurity. At Immersive, we’re uniquely positioned to future-proof organizations against any cyber challenge. If that excites you, read on! Immersive help prove and improve your cyber resilience, by simulating real-world threats, testing your skills, and measuring performance. We put your readiness to the ultimate test. From sharpening technical capabilities to making high-pressure decisions, our platform allows you to assess every angle, pinpoint areas for growth, and prove your ability to tackle evolving threats with unwavering confidence. _ Immersive was founded in 2017, from a cargo container in Bristol, UK we’ve grown to over 300 employees globally, announced funding of more than £150 million and been voted a Best place to work on multiple occasions! _ UI Designer - UK Immersive is hiring! Could you be our next UI Designer? We’re looking for an experienced, customer-centric and data-driven individual to join our Product team as a UI / Visual Designer to help shape the next generation of our platform experience. As a voice and advocate for Product excellence within Immersive, you will be a key driver of the evolution of our flagship Immersive One platform, ensuring we continue to delight our users and expand our market leadership. Reporting directly to our Director of Product Design and based out of the UK, your mission (if you choose to accept it) is to define the future of the Immersive One user experience,. This role is for someone who loves considered interface design and understands that great UI is about both form and function. We’re looking for a designer who can create experiences that are visually beautiful, but also clear, usable, accessible, scalable and grounded in how people actually work. You’ll work closely with product designers, engineers and product leaders to create platform experiences that feel modern, intuitive, polished and distinctive - while also supporting real product workflows, complex information, reusable patterns and practical implementation. As our platform continues to evolve, you’ll help define how product quality shows up visually and functionally: through strong layouts, thoughtful interaction details, reusable patterns, expressive themes and a design system that enables craft at scale. This is a great opportunity for a designer who combines strong visual taste with systems thinking. You’ll be comfortable moving between broader visual exploration to detailed UI work, design-system contribution and close collaboration with engineering. We’re also interested in how AI can support modern design workflows - helping us explore ideas faster, prototype more effectively, reduce repetitive production effort and create more space for high-quality design judgement. You’ll be joining at a pivotal stage of our platform evolution, with the opportunity to influence how our product looks, feels and scales. This role is a chance to shape the craft, quality and design-system foundations behind a modern product platform - working across visual direction, reusable patterns, component thinking and AI-enabled workflows. If you’re excited by the challenge of making complex software feel clear, usable, polished and distinctive, we’d love to hear from you. As a individual contributor in the team, your main responsibilities will include: Create high-quality platform interfaces that are clear, usable, accessible and visually polished. Build intuitive, structured interfaces for complex workflows and information, using strong visual themes and interaction patterns to make the platform feel modern, distinctive and engaging. Develop reusable UI patterns, components and templates that scale across the platform. Evolve to the design system, including component usage, visual standards and interaction states. Explore new visual themes and interface treatments for the platform Partner with engineers to ensure designs are buildable, consistent and delivered to a high quality in the product. Support the translation of design ideas into production-ready components, patterns and implementation guidance. Support component specification, implementation review and design QA. Use AI tools to speed up exploration, prototyping and repetitive production tasks. Help raise the overall quality bar of the platform through beautiful, usable and systemised design craft Platform UI feels more polished, modern and visually consistent. Complex workflows and information are easier for users to understand and act on. Reusable patterns, components and templates help teams design and build faster. The design system becomes stronger, clearer and easier to apply across product work. Product designers and engineers have better guidance for component usage, interaction states and implementation quality. New product areas have a stronger visual direction while still feeling connected to the wider platform. AI-enabled workflows help speed up exploration, prototyping and production tasks without reducing design quality. Design craft is scaled through systems, not just applied to isolated screens. Sounds good? We’d love to hear from you if you have proven experience in the following areas, but don’t worry if you don’t hit each one exactly: Experience in UI design, visual design and design systems. A strong portfolio showing polished digital product work. Excellent visual design fundamentals and strong attention to detail. Experience working with or contributing to design systems, including reusable components, documentation, design tokens or Storybook-style workflows. Confidence designing reusable patterns, components and scalable interface solutions. Experience working closely with product designers and engineers to create practical, buildable UI, with specific exposure to front-end engineers, component libraries or design-system implementation. A pragmatic mindset: you care deeply about craft, but can design within real product constraints. Curiosity about AI-assisted design workflows and modern design-to-build practices. Experience designing SaaS, enterprise products, dashboards, data-rich interfaces or complex platforms. Basic understanding of front-end implementation principles. Interest in motion, micro-interactions, prototyping or AI-assisted design tools. Immersive’s growth has been fuelled by our values that underpin everything we do, here's how they relate to this role: Driven - We push the boundaries of innovation, acting swiftly to achieve ambitious outcomes. Our drive embodies a culture of ambition, where challenges are stepping stones to excellence. Inclusive - Our strength lies in diversity, fostering a culture where every individual contributes to our collective strength. We champion open dialogue and empathy, ensuring a collaborative, inclusive workplace. Customer Centric - We seek to develop deep relationships with our customers to help them achieve their business outcomes. We exceed our customers and partners' expectations by crafting products, services and experiences that surprise, delight and ensure they feel valued and supported every day. One Team - We are a talented global team working together to achieve our vision. Central to our ethos, resilience means adapting and thriving in adversity. It guides our innovation, ensuring we and our clients are prepared for the future. We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work. Excited by the above? We’re ready to receive your application! As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work: Time off, flexible and remote working so you can work when is best for you, includes 25 days annual leave + 2 volunteering days and birthday day off Look after your family and yourself with enhanced parental leave, mindfulness groups, critical illness cover, Career and learning development through the platform and our ‘Learn Anything’ fund Share in the companies success with share options, sales incentives and Recognition & Rewards for doing great work and living our values and behaviours Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working We’re a sociable, tight-knit team with monthly socials, and sports clubs. Our socials have included everything from pottery painting and paper mask making, to movie nights and escape rooms While this is a remote position, we do all meet in our EMEA HQ on a bi annual basis and regularly in person in region. Find out more about life at Immersive Labs_ Cyber threats wait for no one and neither should you. Apply now! If you would like to read more about what you can expect from our recruitment process, you can visit our dedicated_ page.

At FPC Global, our people are our greatest asset. We’re a fast-growing, global consultancy where collaboration, innovation, and ambition come together to deliver exceptional outcomes across the full facility lifecycle. Founded in 2014 by our CEO, Dean Francis, we’ve grown into a team of 140+ professionals working across the Americas, EMEA, APAC, and our London headquarters. We partner with clients to deliver integrated, future-focused consultancy services—setting new benchmarks for sustainability, technology, and performance. We believe great ideas can come from anywhere. That’s why we foster a culture where voices are heard, initiative is encouraged, and careers are built with purpose. The Digital Buildings System Engineer is responsible for managing the complete process of onboarding and integrating diverse building management systems (BMS), IoT devices, and facility management solutions into a designated cloud platform. This role is platform-agnostic, designed to work across various hardware and software ecosystems, ensuring seamless data integration and compatibility. Leveraging expertise in building automation technologies and communication protocols, the engineer connects disparate systems regardless of brand or manufacturer, enabling secure and optimized data flow for real-time analytics, remote monitoring, and enhanced operational efficiency. In this highly technical role, you will collaborate with global teams in IT, security, networking, and infrastructure to deliver IoT and cloud-based solutions for a global office portfolio. You’ll demonstrate adaptability by learning and working across multiple cloud environments (AWS, Azure, Google Cloud) and diverse BMS and IoT systems. Success requires a fast learner with strong communication skills, able to respond to shifting priorities and make informed decisions quickly, even with limited information. This role supports digital transformation for smart buildings, creating data-driven, future-ready facility management solutions Key Responsibilities: The responsibilities for this role include: To ensure smooth integration, optimization, and security of applications on cloud platforms. Troubleshoot issues, manage performance, and align cloud solutions with business objectives. Delivery of technical and some non technical (as training and knowledge allows) related engineering Services and projects for clients in accordance with the Proposal, Scope of Work (SoW) and/or Engagement Letter. Manage own workload, communicating and escalating any issues to line manager accordingly • Building System Integration:, • Assess and analyze existing building systems, including BMS, HVAC, lighting, energy, and IoT devices., • Map and document building systems architecture to ensure compatibility with cloud migration strategies., • Cloud Onboarding & Configuration:, • Configure cloud infrastructure to receive and process data from various building systems., • Develop and implement data flow protocols from on-premises building systems to cloud platforms, ensuring data quality and integrity., • Work with cloud platforms (e.g., AWS, Azure, Google Cloud) to set up required services, storage, and data processing pipelines., • Device Qualification and Testing, • Testing, validating, and troubleshooting application drivers across a range of IoT devices and gateways., • Collaborating with device manufacturers to support driver development, improve compliance, and resolve integration issues., • Managing and maintaining devices in an IoT testing lab, including physical installation, setup, configuration, and lifecycle management., • Supporting MSIs with deployment of compliant solutions and onboarding of building systems to Cloud Platforms., • Working with various tools and platform developers to identify defects, suggest improvements, and support feature validation., • Data Management & Security:, • Ensure compliance with cybersecurity and data privacy policies in data transfer and cloud storage., • Implement encryption, authentication, and access control measures to protect building and operational data., • Data Analytics and Reporting, • Analyze system data to generate insights on performance, sustainability, and operations., • Prepare detailed reports on building operations for stakeholders., • Preferred knowledge of Apps Scripts, • Collaboration & Stakeholder Engagement:, • Liaise with IT, facility management, and operations teams to understand building system requirements and constraints., • Provide technical support and training to on-site staff on cloud-based building management tools., • Testing & Troubleshooting:, • Conduct pre- and post-onboarding testing to validate data integrity and system performance., • Identify, troubleshoot, and resolve issues related to data transmission, system compatibility, and network connectivity., • Documentation & Reporting:, • Maintain comprehensive documentation of onboarding processes, system configurations, and cloud settings., • Generate regular reports on onboarding status, system performance, and key metrics, • FPC Responsibilities:, • Represent FPC in a professional manner internally and externally, and achieve a high level of customer satisfaction for all work performed, • Be an effective Digital Building Services team member, communicating with colleagues and working collectively to contribute to the development of Digital Buildings Services Group and the FPC business as a whole, • Report to line manager, acting in accordance with their requests and direction and those of FPC management, • Manage own workload, communicating and escalating any issues to line manager accordingly, • Act in accordance with all FPC employment policies and procedures, including FPC Employee Handbook, Health & Safety and Time and Expenses Reporting, • Carry out any other duties reasonably requested by FPC Management Required Qualifications & Experience Experience • 7+ years of experience in the design and configuration of building automation systems, cloud integration, or IT infrastructure roles., • Hands-on experience in systems integration and related industries such as architecture, design, or construction., • Strong understanding of cybersecurity best practices for cloud integrations., • Knowledge of edge computing and data preprocessing methods for IoT systems. Technical expertise in delivering digital and smart building projects, including: • Digital Building Systems Integration (design, development, and implementation)., • Building Controls Systems & Automation., • Cybersecurity best practices., • Device Qualification and Testing, • IP Networking (IPv4, IPv6, switching, routing, DHCP, WiFi, structured cabling, etc.)., • System Audits & Site Surveys. Education • Bachelor’s degree in Controls Engineering or a related field. Certifications (Preferred but not mandatory) • Experience with BMS systems such as Niagara, Delmatic, Delta, or LoRaWAN. Certifications in these are beneficial., • Cloud platform expertise in AWS, Azure, or Google Cloud, including relevant cloud services (e.g., data storage, IoT hubs). Certifications in these platforms are a plus. At FPC, we’re not just a company—we’re a thriving community where innovation flourishes, ideas are celebrated, and careers are shaped. When you join us, you become part of a dynamic team that: Shapes the Future: Work on groundbreaking projects that are redefining industries with sustainability, cutting-edge technology, and bold ambition. Supports Your Growth: From leadership training to cross-functional collaboration, we prioritize your professional development and empower you to explore new ideas, take initiative, and grow in your career. Values Balance and Inclusion: We celebrate diversity, foster collaboration, and ensure every voice is heard—while maintaining a strong commitment to work-life balance. Creates Impact: Contribute to the delivery of iconic, high-performance buildings and innovative solutions that have a lasting, positive impact on the world.

Location: Remote (home/field-based covering Central and South regions including London, Birmingham, Bristol, and Cardiff Hours: 37 hours per week Salary: £35,000 DOE + car allowance + commission (OTE £70,000) We are growing our presence in the Purpose Built Student Accommodation (PBSA) and Build to Rent (BTR) sectors and are looking for a commercially driven Business Development Manager in the West Midlands to help scale this area of the business. This role will cover Central and South including London, Birmingham, Bristol, and Cardiff. You will ideally be based in the West Midlands, providing central driving access to England and Wales and a manageable monthly drive to Sheffield HQ. UniHomes is the UK’s go to student accommodation marketplace, supporting millions of students’ searches every year and delivering high quality enquiries to accommodation providers nationwide. As demand for varying formats of accommodation continues to rise, we are working with a wider range of PBSA and BTR operators to help renters find their perfect home and the operators improve their visibility and fill rooms. In this role, you will take ownership of developing new PBSA and BTR partnerships, working primarily with individual buildings and smaller portfolios. You will identify opportunities, win new partners, and manage relationships end to end through onboarding, performance, and renewal. You’ll act as a trusted commercial contact throughout the advertising term, ensuring partners see ongoing value from UniHomes. Where appropriate, you’ll also support partners as they explore more strategic ways of working with us as their portfolios grow. This is a field based role with a high level of autonomy, offering the chance to make a tangible impact in a growing segment of the business, alongside strong earning potential through uncapped commission. Key responsibilities: • Identify and target PBSA and BTR opportunities across the UK, focusing on individual buildings and smaller portfolios., • Proactively research and approach new operators aligned to the UniHomes proposition., • Spend significant time in the field meeting prospective partners across your territory., • Present the UniHomes advertising offering, clearly demonstrating value, reach, and performance., • Manage the full commercial lifecycle from initial outreach through to close., • Support new partners through onboarding, ensuring listings are well set up from launch., • Build strong, long-term relationships, acting as the main commercial point of contact., • Use performance insight and market context to lead renewal discussions., • Identify opportunities for relationships to deepen or evolve over time., • Keep CRM records, pipeline activity and reporting up to date., • Stay close to PBSA and BTR market trends, student demand, and competitor activity., • Represent UniHomes professionally at meetings and relevant industry events., • Attend monthly meetings at Sheffield HQ and occasional overnight stays when required. Skills and experience: • Proven experience in a field-based sales or business development role., • Experience within PBSA, BTR, student accommodation or property portal sales is highly desirable., • Strong communication, presentation, and negotiation skills., • Comfortable with frequent travel, long drives and managing a national territory., • Self-motivated, target driven and resilient., • Ability to build rapport quickly and develop long term relationships., • Full UK driving licence and access to your own vehicle. About us: At UniHomes, we’re on a mission to transform the entire student rental experience across the UK. As the market-leading student accommodation advertising platform and utility management service provider, we make finding and securing all-inclusive student accommodation simple, seamless, and stress-free. We’re not just another platform. UniHomes is developing innovative technology to deliver one go-to destination that supports the entire student rental journey. With an unwavering focus on our students, partner letting agents, operators and suppliers, we continually evolve and enhance our products and services to exceed expectations, while tackling market complexity with ease and transparency. Since launching in 2015, we’ve experienced rapid growth. Today, we operate in 60+ cities, partner with 1,000+ agents and operators, and are backed by Macquarie Capital and LDC. Our success has been recognised with accolades from EY Entrepreneur of the Year, Deloitte UK Technology Fast 50, The Negotiator Awards, and Great Place to Work® certification. Our 140+ strong team is based in the heart of Sheffield City Centre, where we’re driving innovation, expanding into new markets, and fostering a culture built on collaboration, creativity, and growth. If you’re ready to make a meaningful impact and help redefine how students find their perfect home, now is the time to join UniHomes. Be part of a team that’s opening new doors to better experiences, brighter ideas, and stress-free living. We are a team driven and united by our core values: • Lead the Way, • In it Together, • Customers Matter, • Keep it Simple, • Rise Above Challenges, • Make it Happen What do you get when you work here?_ With people and culture at the heart of our organisation, we are continually enhancing our employee offer and culture. We are incredibly proud to have been officially certified as a Great Place to Work® (GPTW®) and an accredited Living Wage employer - all our employees earn a fair living wage above the government minimum wage. _Our impressive benefits package and perks comprise: holidays, length of service days, voluntary day, enhanced pension scheme, pension salary sacrifice scheme, healthcare scheme, Employee Assistant Programme, sick pay, enhanced maternity & paternity pay, career progression, a commitment to personal and professional development, employee awards, refer a friend scheme, staff discounts, mental health and financial support, and company social events. When you do occasionally visit our stunning state-of-the-art office in Sheffield, you will be treated to complimentary breakfast, hot & cold drinks, snacks, pool table, and company social events. At UniHomes we are committed to fostering an inclusive and diverse workplace where everyone can thrive and which values individuals for their unique perspectives. We welcome candidates from all backgrounds, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Please let us know if you require any reasonable adjustments to make the recruitment process more accessible to you. Applicants must already have the permanent and unrestricted right to work in the UK. Unfortunately, we are unable to offer visa sponsorship as we do not hold a sponsor licence. We want to hear your unique voice in your application. We love AI, but relying on it solely to write your cover letter and answer the application questions is a missed opportunity to showcase the originality and personality that will make you stand out. Show us the real you. We do not accept CV submissions from recruitment agencies. Direct applications from individual candidates are encouraged. Thank you for your understanding.

HR Director, Up to £150,000 + Strong Benefits, Remote Working with some travel (UK & Internationally) Overview of the HR Director: This role requires a skilled senior HR Director, with a high growth mindset, and strong regional knowledge and experience, to support our clients global businesses. Partnering with Group Leaders, Senior stakeholders, other HR Leaders and HR Leadership counterparts in the Rest of the World (Rest of the World defined as UK, Ireland, Europe, Africa and APAC). The HR Director defines the needs, implements the regional strategy, co-creates talent solutions, and provides leadership and support for the Portfolio Manager, Group Leaders and HR Partners within the business units. The HR Director will need to be the voice of the collective and individual businesses within the Region as required, providing input into the development of global HR strategies. Acting as a trusted consultant and partner to the Rest of the World client group, across all aspects of talent planning and management, you will also provide oversight, direction, and development for all HR teams across their Region and ensure compliance with all legislative and Portfolio practices. HR Director Duties: • Support the Management in the creation of the HR strategy; translate strategic plans into HR initiatives that achieve the end goal; and oversee the implementation within your Region to ensure all the key objectives are met., • Be strategically minded and growth focused, anticipating business needs in advance of the growth of Region. This includes identifying high potential talent within the Region for future roles, having robust EDPs and succession plans in place; and providing opportunities for the HR team to get exposure to and training in relevant areas, enabling them to be developed and therefore considered as a candidate for future roles., • Continually develop a strong business acumen, regularly keeping updated and aligned on, and understanding, the business strategy, goals, priorities, talent strengths and risks. Ensure you are keeping informed/aware of industry trends and market practices, • Build strong partnerships with your key Business Leaders/Stakeholders (including corporate function leaders within finance, legal, IT) and gain their support and buy-in to HR practices and initiatives., • Develop future HR Leaders to support the anticipated growth for the Region, • Drive and support a high-performance culture within the business, whilst also providing thoughtful and effective coaching to leaders on all aspects of leadership to help grow, develop, and maximise their capabilities, • Partner with the Group HR Leader, the ROW HR Leader, HR Directors, HR Specialists to create mandatory and optional programmes, playbooks, policies, etc, • Develop and implement programmes such as career paths, identifying high potential performers, succession planning (incl. identifying external talent), gap analysis leadership development, technical development, DEI, etc., • Partner with Rest of the World (ROW) to ensure a consistent approach operationally to L&D Programs, Talent Development, Succession planning, sharing when it makes best business practices., • Be the expert on employment legislation; responsible for ensuring compliance with all legislative and Portfolio requirements and practices. Ensure you stay current/updated on all employment law and compliance for the region, and ensure effective plans are in operation to mitigate risk., • When required, take the lead, or work as part, of the due diligence team to gather, review, and assess data/information on the business’s various HR practices, flagging any inconsistencies or areas of potential concern, and providing recommendation on how to address, • Acting as a true HR Business Partner to all Portfolio employees based in Rest of the World, supporting the full employee lifecycle (recruitment to offboarding) and ensuring all RoW-specific processes and communications take place., • Partner with Senior Management and Group Leaders on a wide range of talent management and organisational business challenges. Provide strategic and operational advice and recommendations to both business leaders and HR partners (such as organisational design, workforce planning, leadership development, performance optimisation, talent assessment, succession planning, employee relations, change management, leadership coaching, retention, etc.) Experience Needed: • Able to think strategically and tactically execute on key initiatives/deliverables. Must be willing and able to be hands on and deliver., • Experience working in a high-growth business and demonstrated ability to deal effectively with ambiguity and change in a fast-paced environment., • Sound business acumen and able to understand commercial drivers., • Strong sense of ownership and drive, with a proven track record of success within a regional director role., • Expert/extensive, sound knowledge of employment law across the UK, Ireland, and Europe and at least a sound knowledge of employment law knowledge in Africa and APAC, with the ability to know when to seek out additional expertise when required., • Flexibility to work across all of Rest of World (including UK, Ireland, Europe, and APAC), with confidence of what you do know and confident when to bring in other regional HR expertise, bring in 3rd party expertise., • Previous experience working in Software/SaaS/technology and the Banking, Insurance or Professional Services industry, particularly in a high-growth business, is highly desirable., • Ability and willingness to travel as and when needed, at times with short notice, is essential.

Are you an experienced finance leader with a passion for improving business partnering? Do you enjoy leading small, high-performing teams through periods of change? Are you ready to take on a pivotal interim role in a forward-looking housing provider? A North-West-based housing association is seeking an Interim Head of Finance – Planning and Partnering to support their finance team over the next six months. This is a key leadership role, managing a small team responsible for management reporting, business partnering, and business planning across the organisation. As well as ensuring business-as-usual activity is delivered effectively, your primary focus will be on stabilising the team and enhancing the finance function’s strategic contribution. Key responsibilities include: • Leading a small, capable team covering business planning, business partnering, and management reporting, • Ensuring smooth delivery of monthly management reporting and forecasting, • Improving the consistency and impact of financial reporting to stakeholders, • Standardising the monthly budget monitoring process across departments, • Embedding a stronger business partnering culture within the organisation, • Acting as a key voice of finance within operational and strategic discussions This is a great opportunity to join a progressive organisation at a time when finance is playing an increasingly strategic role. You’ll work closely with the senior leadership team and be empowered to implement improvements that make a lasting difference. Ideally, candidates will be based in or near Greater Manchester, with the ability to attend the office once per week. However, we’re also keen to hear from applicants who fit the brief and are based further afield. To be considered, candidates should: • Be an experienced, fully qualified accountant (CIMA, ACCA, ACA) with a strong background in the housing sector., • Bring technical knowledge of management reporting, budgeting, and business planning, as well as a confident leadership style and the ability to develop a team. If you’re ready to help shape the future of finance in a values-driven housing provider, apply now. Interviews happening soon.

Job description: Senior Property Manager Location: Bushey, Hertfordshire. Same Vacancy also available in Hertford. Salary: £33,000 – £37,000 (Dependent on Experience) Position: Full-time, Permanent Are you a highly experienced Property Manager ready to step up, or an existing Senior Property Manager looking for a new home in a fast-paced, people-focused environment? Our client is a highly respected, independent estate agency with over 30 years of local success. Built on a reputation for delivering a boutique, tailored service, they are looking for a proactive, legally savvy Senior Property Manager to join their close-knit team in Bushey. With the recent and ongoing shifts in rental legislation, they need an authoritative voice—someone who is confident navigating complex legal landscapes, protecting landlords, acting as an escalation point for the team, and keeping tenants happy. If you want a role where your extensive expertise is genuinely valued and where you can lead by example, this is it. The Role As a Senior Property Manager, you will take lead ownership of a premium residential rental portfolio, acting as the trusted senior point of contact for high-value landlords and tenants, while also supporting the wider property management team. Your day-to-day will include: * Strategic Relationship Management: Nurturing strong relationships with key landlords and acting as the primary escalatio...

Our team are looking for an insight analyst with a passion for retail, market research and data. You’ll be inquisitive, have an interest in retail (FMCG ideally) and want to be an important part of a dynamic and progressive environment, engaging with customers in a rapidly changing, agile retail world. You’ll be looking for the opportunity to develop your voice and share thoughts that help our customers grow. This is a role in our retail insight team, driving insights and predictions for commercial success with knowledge of global food and consumer goods retailing. From our unparalleled industry relationships and access, you'll travel to markets and be able to build your network with retailers, seeing and understanding first-hand what affects them. The role will also work alongside our UK, supply chain and global thought-leaders within the wider team, with the opportunity to collaborate across projects . The responsibiliti esReporting to an Insight Manager, your responsibilities includ • ghtYou will support & build insights from your market visits and our network of industry contacts. You will deliver reports on a variety of retail trends and developments, providing actionable insight to our clients through IGD’s Retail Analysis web-based platfo, • rm.You’ll support the creation of articles and track best practices and innovations on the latest retail developments, incorporating your research into IGD reports and presentatio ns. Supporting our primary rese • archYou’ll be supporting our ongoing primary research with retailers, manufacturers and trade bodies through calls and market vis, • its.You will deliver high-quality virtual or in-person presentations and webinars for our clients to showcase our insight and raise awareness and build the reputation of our global research progra, • mme.You may also play a role in supporting consulting projects, providing commercially focused insights that exceed clients’ expectations in terms of quality and depth of insi, • stingYou’ll help maintain and update our extensive IGD retailer database, using primary research to forecast key retailer metrics and growth estimates, and provide your own perspective, to inform our subscribers’ decision-making and business planning rout ines. Focus on personal devel • opmentAs a self-motivated learner, with a curious mind, you’ll support IGD’s research programme and your own personal development journey. By actively developing an internal & external network and using feedback from colleagues and customers you’ll be able to continually improve IGD’s content and the quality of our insights and res, • earch.Your line manager will support you in your short/long-term personal development goals and help identify and provide tra ining. What yo • u bringFluent in M, • andarinKnowledge and experience of the grocery and consumer goods industry (or a keen in, • terest)Experienced in working with excel data sets and fore, • castingThe ability to plan and manage your own w, • orkloadProficiency in presenting information to audiences, either virtually or in person, providing opinions on key topics of relevance that drive impact for the c, • ustomerExperience in writing online content/presentations/, • reportsPowerPoint, Excel, and Word skills with the ability to turn multiple sources of information into meaningful insights and re, • portingA team player with a collaborative mindset who takes pride in maintaining high standards in your own work and meeting de, • adlinesCapable of adapting priorities under pressure with a positive approach to, • changeA curiosity for learning and sharing your knowledge, with an ability to think creatively and to innovate, with an ethos of continuous improvement and constantly pushing the bou, • ndariesConfident to travel independently and deliver research trips that fuels our research pr ogramme The rewardsWe offer a range of benefits, including a market leading pension, a bonus scheme, the ability to buy and sell annual leave plus a generous medical insurance package. You will have a great work-life balance, where you are empowered & trusted to manage y our time The locationWe are operating a hybrid approach to working with a mix of home and office-based working. We are based in a very accessible location within the M25, just 20 miles from centr al London Our for betterWe solve i t togetherWe make it happenWe say what needs to be said More about our peopleWe’re looking for inspiring professionals; talented people who seek personal and career growth and are ambitious to develop their potential and unlock opportunities for society, for our customers and themselves.We seek and attract the very best people and create an environment that supports and includes them. We aim to encourage a culture where people can be themselves and be valued for their contribution. We therefore welcome applications from diverse candidates. This includes people with disabilities, so please discuss any adjustments that you may require throughout the selection and assessme re about IGDAt IGD (Institute of Grocery Distribution), we serve as a unique, impartial force for good, driven by our charitable status and commitment to public benefit. Our purpose is clear: to unite and inspire everyone to deliver a thriving food system. We achieve this by acting as a trusted convener, uniting stakeholders from across the entire agrifood supply chain to address critical challenges. We foster collaboration through a broad range of forums, bringing together businesses, policymakers, and thought leaders. By providing evidence-based insights, credible research, and strategic foresight, we help organisations make informed decisions that not only benefit their operations but also contribute to the collective goo d of society.This is funded through our work with hundreds of clients from across the global food and consumer goo ds landscape. #J-18808-Ljbffr