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Operations Manager Reports To: Operations Director Location: UK Head Office (Hybrid – Accrington, Lancashire) About the Role Fortidia is currently recruiting an experienced Operations Manager who is looking for the opportunity to be part of a larger, global, innovative business operating across the logistics, retail and ecommerce industries. An exciting technology driven organisation, encompassing three brands, World Options, MBE UK and Pack and Send UK and part a wider global organisation Fortidia. This role will bring exciting opportunities for development both within the UK and across the 12 countries within which we and our brand partners operate. With our industry leading technology, a fantastic reputation across several brands, and our commitment and continuous investment in the employee experience, we believe we are #peoplepossible and can offer a fantastic platform of opportunity, growth and progression. If you are an ambitious, passionate candidate who thrives on both challenge and accomplishment, then join us on our mission for global success by sending your application today. Key Responsibilities • Manage the reporting on departmental day to day activity and financial and reputational performance., • Manage the provision of operational support to both the network and directly to customers., • Support the Operations Director by liaising with third party providers, managing supplier contracts, laising wit courier partner to negotiate contracts and provision of services, developing the departmental strategies and improving processes and performance., • Support franchise network and help increase profitability through the implementation and management of new products and services., • Develop and implement operational policies and procedures., • Monitor and analyse operational performance metrics, identifying areas for improvement and implementing solutions., • Manage and optimise resources to achieve operational goals., • Ensure compliance with regulatory requirements, specifically Anti Money Laundering regulations, holding the post of Deputy Compliance Officer., • Collaborate with cross-functional teams to drive operational efficiency., • Oversee the recruitment of new team members with the support of the People Department., • Provide leadership and guidance to the operations management team., • Foster a positive and productive work environment., • Deal with high level complaints from network escalating to the Operations Director, if necessary. Who You Are • A natural motivator who thrives on helping others grow their businesses., • Energetic, proactive, and resilient, with strong interpersonal and coaching skills., • Team-oriented yet highly self-managed, adaptable, and comfortable in a fast-paced environment., • Proven expert in operations management or a similar role., • Excellent problem-solver with solid decision-making skills., • Proficient in using relevant software and tools., • Strong leader with team management abilities., • Data and performance driven contributor used to work under pressure., • Effective communicator with active listening attitude and empathy. What We Offer: • A vibrant international environment in a continuously growing company with many professional and personal development opportunities., • Extensive training and development opportunities within the group., • A multicultural organisational structure., • Company Pension Scheme (Aviva)., • Paid volunteer day., • Free parking on site., • Permanent, Full Time, Hybrid work pattern., • Annual Leave 23 days plus 8 bank holidays, increasing 1 day with each year service to a max of 28 days. About Fortidia Fortidia is the brand identity of MBE Worldwide S.p.A. -a privately-owned company headquartered in Italy - and its affiliates. Fortidia is a global commerce enabler for MSMEs and consumers thanks to its platform including brands providing ecommerce, fulfillment, shipping, marketing and print solutions: PrestaShop, Mail Boxes Etc. (outside the U.S. and Canada.), World Options, PostNet, PACK & SEND, AlphaGraphics, Kwik Kopy Australia, Multicopy, Print Speak, GEL Proximity and Spedingo. In 2024, the combination of its physical platform - including 3,200+ Business Solutions Centers in 57 countries with over 14,000 associates - with its PrestaShop e-commerce platform served 1.1 mln business customers worldwide generating €1.45 bln (US$1.65 bln) of System-wide Gross Revenue and €22 bln (US$23 bln) of Gross Merchandise Value. For more information, visit the Fortidia Group websites: - - - - - - - - - - - - - - - - - - -

Cyber Security Placement Programme - No Experience Required Our training will help you kick-start a new career in Cyber Security. We are recruiting for companies who are looking to employ our Cyber Security Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training courses will be provided. You will also have the reassurance of a job guarantee upon completion. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is completed in 4 easy steps, you can be placed into your first role in as little as 10-12 weeks: Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Support courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 – Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today’s IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 – Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Step 4 – IT Technician placement You will be placed into your first role as an IT Technician. You will need to gain two years experience in this role before you can progress into a cyber security analyst role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cyber security field. This will consist of online training, practical training and an official exam. Cyber Security Role Once you have completed all of the mandatory training in step four and have the required two years experience in the IT industry, you will be ready to move into your Cyber Security Analyst role. We have partnered with a number of large IT companies who have a massive shortage of qualified cyber security staff. At a one off cost of £990, or a deposit of £149 followed by 10 interest free monthly instalments of £104, this represents a great opportunity to start a rewarding career in IT and have a real career ladder to start climbing. If you are not offered a role at the end of the training we will refund 100% of your course fees. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. ‘Please note that this is a training course and fees apply

Are you passionate about making a difference in the world? Look no further! The Borgen Project is an international organization that works at the political level to improve living conditions for people impacted by war, famine and poverty. With 20 years of experience in the advocacy space, The Borgen Project has worked to support the passage of numerous bills that have benefitted close to 500 million people in developing countries. Political Affairs Internship: The role focuses on making poverty a focus of U.S., Canadian and U.K. foreign policy. This is a part-time 12-hours per week, 12 week, unpaid remote internship. If your availability is limited, you can work ahead and complete the program in fewer weeks. Responsibilities will include: Leading public and political outreach in your state and district. Meeting with members of Congress/Government in your State/District/Constituency. Representing The Borgen Project at various business, political and community events. Assisting with fundraising. Create a personal fundraising campaign and meet targets. Mobilizing individuals to contact their members of Government in support of key poverty-reduction legislation. Speaking to groups, classes and organizations. Writing letters of support for key programs to political leaders, media and other groups. Experience: No prior experience is necessary, we’re looking for people who are passionate about fighting poverty and righting wrongs, regardless of your GPAs/background. Details: This is an unpaid internship, although college credit is available. Start Date: New programs begin every month, you choose the month you wish to start.

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