Working in a busy kitchen cooking and prepping breakfasts and lunches.
- Oversee the daily operations of the store; - ensuring it runs smoothly and efficiently; - Deliver exceptional customer service by assisting customers, addressing inquiries, and fostering a welcoming and inclusive shopping experience; - Ensure the store is well-maintained, organised, and fully stocked with a diverse range of products, primarily on confectionery; - Monitor inventory levels, manage stock efficiently, and minimise waste while maintaining product expiration; - Implement effective sales strategies, create eye-catching promotional displays, and establish competitive pricing to boost sales and attract customers; - Enhance customer interactions by understanding and addressing their needs, especially for diverse and multilingual customers; - Handle customer enquiries, complaints and issues professionally and efficiently, striving for complete customer satisfaction
- Plans and coordinates the operations of help and advisory services to provide support for customers and other staffs. - Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs. - Monitor customer interactions and identify areas for improvement. - Develops and implements policies and procedures to deal effectively with customer requirements and complaints. - Identify and implement strategies to improve customer satisfaction and retention - Contribute to the development of the business and implementation of customer loyalty programs. - Stay up to date on industry trends and best practices in customer service. - Ensure compliance with relevant regulations and policies. Skills Required · Excellent customer service skills and leadership skills · Having a strong knowledge about retail concepts and of retail industry The ability to deliver the target on time. Be a well-organised manager as well as a dedicated employee. Good in time management and be an example to other staff members. The ability to sell products and service. Maintain patience and resilience in a demanding job