General Manager
2 months ago
£35000–£45000 yearly
Full-time
London
Job Summary The General Manager is responsible for overseeing the day-to-day operations of the restaurant, ensuring excellent customer service, efficient team performance, and strong financial results. This role requires effective leadership, organisation, and a passion for delivering high-quality dining experiences. Key Responsibilities: • Oversee all aspects of restaurant operations, including front-of-house and kitchen activities, • Lead, train, and motivate staff to maintain high standards of service and performance, • Ensure outstanding customer service and promptly resolve any customer concerns or complaints, • Manage recruitment, onboarding, staff rotas, and performance reviews, • Monitor stock levels, order supplies, and liaise with suppliers, • Ensure compliance with health, safety, and food hygiene regulations, • Develop and implement strategies to increase revenue and profitability, • Manage budgets, control costs, and review financial performance, • Maintain quality standards for food, beverages, and overall guest experience, • Support marketing and promotional activities to drive business growth Qualifications: • Proven experience in restaurant management or a similar leadership role, • Strong leadership and team management skills, • Excellent communication and interpersonal skills, • Good understanding of financial management, budgeting, and cost control, • Ability to work in a fast-paced environment and manage pressure effectively, • Knowledge of UK food safety and hygiene regulations, • Flexibility to work evenings, weekends, and bank holidays as required Skills required: • Leadership and decision-making, • Problem-solving and conflict resolution, • Time management and organisational skills, • Customer-focused approach, • Strong attention to detail
