Server - Kitchen Step Restaurant - Liberty Newark International Airport
2 days ago
Newark
Job Description Location: Kitchen Step Restaurant - Newark Liberty International Airport Compensation: $7.10 + Tips Important: saturday and sunday Role and Responsibilities Position Summary: • Ensures that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining company standards, solid product knowledge and all other aspects of customer service, • Greets guests warmly with a smile, making eye contact; checks for table setting completeness, • Answers all guest questions or finds appropriate answers for guests, • Communicates all daily food and drink specials to guests; Takes accurate food and beverage orders, • Demonstrates knowledge of all menu offerings, food, and drink pairings, and gives detailed descriptions of each item, • Ability to accurately enter all orders into the point-of-sale system, • Ensures guest satisfaction, • Offers up-selling opportunities to all guests, • Verifies ages of guests ordering alcoholic beverages; responsibly serves alcohol, • Prepares hot and cold drinks and mixed non-alcoholic drinks as needed, • Demonstrates appropriate wine service techniques when presenting tableside wine service, • Anticipates your guests needs, including refilling drinks and replenishing flatware, • Assists other servers as needed; is aware of and alerts other crewmembers of customers’ needs, • Runs food as needed on an ongoing basis, • Determines when guests have completed their meals and removes dirty dishes, flatware, and napkins, • Prepares and presents itemized bill to guests; receives and processes payment by cash, credit card, or airline voucher, • Maintains a spotless working environment, including tabletops, bases, chairs, banquettes, TV's, glass partitions, server stations, beverage stations, table set-ups, glassware, flatware, etc., • Assists kitchen staff as needed, • Participates in daily side-work tasks, including but not limited to stocking glasses, linens, flatware, and condiments, • Clean and preset tables for next customers, • Maintains knowledge of airport, terminal, and restaurants; offers information, recommendations, MCA and Brand history, etc., • Maintains a clean, neat, well-groomed appearance and adheres to all uniform and appearance guidelines, • Sweeps and mops as needed, • Demonstrated pleasant attitude and energy to ensure great customer service, • Professional demeanor, appearance, and communication skills in accordance with restaurant guidelines, • Basic serving skills ability, • Must have working knowledge of the restaurant floor plan, • Demonstrated ability to learn food and beverage knowledge and participate in training as required, • Ability to successfully pass all service, menu, and alcoholic drink testing for assigned concept at standards assigned by management within 2 weeks of completion of training, • Ability to work under pressure and multi-task in a fast-paced environment, • Ability to accurately count money and make change, • Ability to communicate clearly with customers and crewmembers regarding food and beverage orders and customer questions and concerns, • Ability to read menu offerings, product labels, register screen, pricing, receipts, safety procedures, and operating directions, • Ability to maintain a safe and clean restaurant for customers, • Ability to walk and stand for long durations, • Ability to do moderate to heavy lifting (25 lbs. or less), • Knowledge and adherence to MCA policies and procedures, • Knowledge and adherence to all airport rules and regulations, • Commitment to service of customers, staff, co-workers, and management, • High integrity and honesty, Work Ethic, passion, and commitment, • Ability to work scheduled hours, including weekdays, weekends, and holidays Powered by JazzHR dR47Y6nFgW