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FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. The Project Manager, Hospitality Events will support the Firm's hospitality strategy by having

Oversee staff and budget allocation, develop a high-performing research team, and optimize the use of personnel and technology. Provide training and serve as a thought leader within the university, sharing expertise in survey research, program evaluation, and grant management with faculty and staff

Job Description Title: Sr. IT Project Manager W/ Mortgage Experience Location: Iselin NJ Duration : Long Term Interview Process: Direct In-person Interview. EAD-GC / GC/USC - Required. Key Skills: · Must have experience in Mortgage industry and must have handled projects in the domain. · Mortgage experience related to Loan originations – retail and Wholesale. Scope/Purpose of the Position: We are seeking a highly qualified Senior Project Manager to perform a lead role in managing the implementation of enterprise software solutions. The selected Project Manager must maintain control of project schedule, quality, budget and risk issues. The candidate must: • Facilitate timely decisions to maintain project schedule, quality and budget., • Provide management with regular project updates, maintain trusting relationships, identify project risks early and assist by providing prudent and timely recommendations for risk avoidance., • Supervise and mentor junior staff for both project and career growth, and make staff development recommendations. Major Responsibilities and Essential Functions: • Lead large complex projects to achieve key business objectives., • Strong project management process, • Execution knowledge in defining, understanding and managing scope and solution and related issues., • Estimates, planning work breakdown structure (WBS), base-lining project plans and tracking projects estimate variances., • Monthly revisions to rolling forecast (month over month) of project expenses and variances with allocated budgets and tracking any variances in monthly expenditure & understanding impacts to forecast., • Managing cross-application test planning, execution & status reporting., • Understanding qualitative and quantitative benefits of the projects and impact to benefits due to changes and issues., • Understanding drivers for change and managing a change (scope / schedule / cost / benefits / quality)., • Understanding / defining stake holder expectations, issue escalation paths and managing the project communications / change communications at appropriate levels / intervals to proactively mitigate potential new issues due to communication fall-out., • Responsible for coordinating with other teams and application areas as necessary to resolve schedule and other interdependency challenges., • Provides subject matter expertise in areas including program management, projectmanagement, project scope definition, risk identification, project methodology, resource allocation, facilitation, and other project management areas., • Drives risk/issue resolution, and appropriate escalations., • Develop and manage work breakdown structure (WBS) of information technology projects., • Effective communication of IT changes / issues / risks / mitigation / action plans., • Effective planning / management of meetings & tracking of minutes / action items to closure., • Strong understanding of variations between release management & project management., • Effectively manage/direct cross-application, cross-functional and cross-segment teams., • Develop and manages IT/business plans to achieve objectives., • Solve unique and complex problems with broad impact on the IT / business., • Translate highly complex concepts in ways that can be understood by a variety of audiences., • Influencing senior leadership to adopt new ideas, products, and approaches., • Understanding of IT Project life cycles, artifacts & versioning and key-stake holder sign-offs. SKILLS/ABILITIES: Successful candidate will possess: • Problem solving ability to analyze and challenge conventional thought processes and use experience and/or intuition to create pragmatic solutions, • Demonstrate a flexible mindset by adapting to and helping drive change, • Committed to taking responsibility and ownership for agreed actions and delivery., • Demonstrating a positive attitude and standing firm, • Basic understanding of SQL or similar analytical toolset, • Excellent organizational skills and attention to detail, and excellent data analytic skills, • Ability to allocate time efficiently; handle multiple demands and competing priorities, • Ability to thrive under production pressure and deadlines, • Strong communication (verbal and written), time management skills, fast learner, self‐ motivated, and comfortable taking initiative and handling multiple projects simultaneously, • Ability to be a persuasive leader who can serve as an effective member of the leadership team and communicate project management and business analysis related concepts to a broad range of technical and non-technical employees, • Mortgage practice experience a must specifically in the retail space, • Experience with Microsoft project, • Exposure to multiple PM methodologies

Job Description Overview Highlight Health is a mission-driven company that protects consumer rights and controls healthcare costs exclusively for self-funded employers and their stop loss carriers. We are a profitable, fast-growing company without private equity investors. We are looking for an experienced project manager to plan and execute complex strategic initiatives. While this role resides in the Technology department, project teams will be cross-functional and not all projects will be IT focused. The manager needs to have excellent written and verbal communication skills. They will need to communicate effectively with technical teams, business staff, and leadership to keep team members on task and projects moving forward. They will diligently track project status to generate progress reports for leadership, including potential blockers and solutions. They must be able to manage multiple projects at once, with a strong ability to prioritize. The ideal candidate will have people management experience and can help Highlight Health build its Project Management team. For the right candidate, this position will grow to include direct management responsibilities. As a people manager, they will set and document monthly goals with direct reports. These goals will ensure that staff are contributing to strategic initiatives while continuously learning and developing. Highlight Health engineers new ways to protect consumer rights and control healthcare costs for self-funded employers. Nearly every American has felt the pain of the skyrocketing cost of healthcare. Highlight Health brings them solutions. We use our subject-matter expertise to reduce costs for employers and relieve ordinary Americans of burdensome medical costs. Highlight Health is proud of its inclusive workplace that brings together highly skilled leadership and employees from all walks of life. Our company is headquartered in two cities along the Northeast Corridor with an affordable cost of living: Philadelphia, PA and Newark, NJ. If you are passionate about fighting fraud, waste, and abuse in medical billing, Highlight Health is the company for you. We are a fast-growing startup, and we value the contributions and ideas of all our team members. In this role, you will play a key part in increasing our project velocity to improve operational efficiency and enable new capabilities. You will have the opportunity to help define our project management processes. You can shape the way our teams get work done and have an impact. Essential Duties and Responsibilities • Project Leadership:, • Plan, execute, and oversee projects from initiation through completion., • Define project scope, goals, deliverables, timelines, and budgets., • Identify and manage project risks and dependencies., • Communicate effectively with internal and external stakeholders to ensure alignment., • Monitor project performance and generate regular progress reports., • Report project status, including areas needing improvement, to the leadership team on a weekly basis., • Track the status of all projects in an online project management system that can be shared with leadership and front-line managers., • Manage risk and openly report project challenges and potential delays., • Projects span technology, legal, financial, claims analysis, and operations., • Process Improvement:, • Recommend and implement best practices for project and team management., • Identify opportunities for process enhancements and efficiency gains., • Come to work each day with the goal of making at least one thing better. More efficient. More practical. Easier to use. More profitable., • People Management:, • Directly manage and mentor a growing Project Management team of 3–5 individuals, including Business Analysts and QA Testers., • Conduct regular one-on-one meetings, performance reviews, and professional development planning. Create written monthly goals for all direct reports., • Foster a collaborative, inclusive, and high-performance team culture., • Manage team workload allocation and support career progression., • Foster a culture of accountability and continuous improvement. Experience and Qualifications Minimum Qualifications • At least 5 years of experience in project management., • Proven success in managing complex projects and leading cross-functional teams., • Strong understanding of project management methodologies (Agile, Scrum, Waterfall)., • Excellent interpersonal, leadership, and communication skills., • At least 2 years of people management responsibility., • Bachelor’s degree., • PMP or similar certification. Compensation and Benefits • Salary Range: $90,000+, • Highlight Health offers an attractive benefits package, with healthcare cost reimbursement, paid time off, commuting benefits, short-term disability, an employer 401(k) contribution, and bonuses., • After 90 days of employment, you may work from home 1 day/week. How to Apply • Submit your resume., • Submit a mandatory cover letter.

Job DescriptionDescription: Ecommerce Implementations Project Manager Celerant Technology – The Project Manager manages key client projects. Project management responsibilities include the coordination and completion of projects on time within budget and within scope. Oversee all aspects of ecommerce projects. Set deadlines, assign responsibilities, monitor, and summarize progress of project. Prepare reports for upper management regarding status of project. The successful candidate will work directly with clients and web developers to ensure deliverables fall within the applicable scope and budget. Perform a variety of tasks. Lead and direct the work of others. A wide degree of creativity and latitude is expected. Reports to Department manager. Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. This Position is for the Roswell, Georgia Office. No telecommuting. PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS: -Ensure that all projects are delivered on-time -Maintain project plans to monitor and track progress -Manage the relationship with the client -Meet with clients to take detailed ordering briefs and clarify specific requirements of each project -Track project performance -Perform other related duties as assigned -Client training Requirements: -Proven working experience in project management -Excellent client-facing and internal communication skills -Excellent written and verbal communication skills -Solid organizational skills including attention to detail and multitasking skills QUALIFICATIONS & EXPERIENCE: -Project Management Experience -Creative, Innovative Individual -Ambitious, Ability to multi-task -Team Player, but also able to work on own and manage time effectively -Experience with Ecommerce -Experience with Social Media -A functional understanding of HTML and CSS -A functional understanding of Shopify and/or Woo Commerce Work Environment and Physical Requirements Work is performed primarily in an office setting. Work pressures, disturbances of work flow, and/or irregularities are expected and occur on a regular basis. Incumbent is continuously faced with a number of projects considered to be high priority. Project work must continue while assuring that day-to-day operations continue and technical problems are resolved. Exposure to video display terminals occurs on a regular basis, minimal physical exertion is required; however, prolonged periods of sitting or standing may occur. Learned physical skill required for keyboarding and use of computer tools. WHO WE ARE: Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably. Celerant is a successful software company that is rapidly expanding. The main headquarters are located in Staten Island, New York, as well as additional satellite offices in California, Georgia, and Texas. Celerant’s staff consists of several departments including Web Services, Marketing, Sales, Development, Quality Assurance Testing, Hardware, Implementation and Training, and Technical Support. For more information, visit us at . Requirements: PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS: -Ensure that all projects are delivered on-time -Maintain project plans to monitor and track progress -Manage the relationship with the client -Meet with clients to take detailed ordering briefs and clarify specific requirements of each project -Track project performance -Perform other related duties as assigned -Client training Requirements: -Proven working experience in project management -Excellent client-facing and internal communication skills -Excellent written and verbal communication skills -Solid organizational skills including attention to detail and multitasking skills QUALIFICATIONS & EXPERIENCE: -Project Management Experience -Creative, Innovative Individual -Ambitious, Ability to multi-task -Team Player, but also able to work on own and manage time effectively -Experience with Ecommerce -Experience with Social Media -A functional understanding of HTML and CSS -A functional understanding of Shopify and/or Woo Commerce

Job DescriptionDescription: Technical Support Technician WHO WE ARE: Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably. Celerant is a successful software company that is rapidly expanding. The main headquarters are located in Staten Island, New York, as well as additional satellite offices in Georgia, Oklahoma, Texas and California. Celerant's staff consists of several departments including Marketing, Sales, Development, Quality Assurance Testing, Hardware, Implementation and Training, and Technical Support. For more information, visit us at . The ideal Technical Support candidate should be detailed orientated, possess the ability to work effectively with co-workers and end users, and exhibit outstanding customer service skills. The position responsibilities include, but are not limited to the following: · Answer telephone calls and or e-mails from customers. Collect appropriate information from customer regarding questions or problems and open Tickets in Ticketing System. · Use SQL server programming to diagnose and solve customer issues · Coordinate with development with strategies to resolve software issues · Use active troubleshooting to resolve hardware or software issues within specified time frames. Document action take, escalate call if necessary · Contact customers to follow up on outstanding issues. Assist with resolution · Coordinate return of merchandise in need of repair, if needed. · Assist with documentation regarding bugs, new products or new solutions. · Other duties as assigned by manager · Advises upper management on product development issues arising from product problems identified through technical support calls with customers. · Develops and implements plans to acclimate existing customer base and introduce new accounts. · Escalate customers expressing a high level of dissatisfaction and work with escalated team. *Please note that your daily duties can change upon the Call Center Managers request to meet business needs. Requirements: The position responsibilities include, but are not limited to the following: · Answer telephone calls and or e-mails from customers. Collect appropriate information from customer regarding questions or problems and open Tickets in Ticketing System. · Use SQL server programming to diagnose and solve customer issues · Coordinate with development with strategies to resolve software issues · Use active troubleshooting to resolve hardware or software issues within specified time frames. Document action take, escalate call if necessary · Contact customers to follow up on outstanding issues. Assist with resolution · Coordinate return of merchandise in need of repair, if needed. · Assist with documentation regarding bugs, new products or new solutions. · Other duties as assigned by manager · Advises upper management on product development issues arising from product problems identified through technical support calls with customers. · Develops and implements plans to acclimate existing customer base and introduce new accounts. · Escalate customers expressing a high level of dissatisfaction and work with escalated team.

Job DescriptionDescription: WHO WE ARE: Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably. Celerant is a successful software company that is rapidly expanding. The main headquarters are located in Staten Island, New York, as well as additional satellite offices in Georgia, Oklahoma, Texas and California. Celerant's staff consists of several departments including Marketing, Sales, Development, Quality Assurance Testing, Hardware, Implementation and Training, and Technical Support. For more information, visit us at . The ideal Technical Support candidate should be detailed orientated, possess the ability to work effectively with co-workers and end users, and exhibit outstanding customer service skills. RESPONSIBILITIES: • Answer phone calls and email inquiries from users and provide technical support/guidance to resolve issues., • Log all incidents into the department call tracking system as per departmental standards., • Assist in the creation of knowledge base articles as they pertain to the present and future environment, • Work on unresolved issues from evening and weekend shifts., • Escalate any possible wide spread issues to the Technical Support Manager as identified by e.g., high volume of calls pertaining to a similar issue, etc., • Support Implementation/Training Team with any customer issues. SKILL REQUIREMENTS: • BA or equivalent degree in Computer Science, Information Technology, or related field. • Basic SQL knowledge preferred., • Relational database experience is a plus. Requirements: • BA or equivalent degree in Computer Science, Information Technology, or related field. • Basic SQL knowledge preferred., • Relational database experience is a plus.

Job DescriptionDescription: Technical Support Call Center Manager Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably. Celerant is a successful software company that is continually expanding. Our future headquarters are located in Iselin, New Jersey (current headquarters just over the Outerbridge Crossing in Staten Island). We also have satellite offices in California, Georgia and Texas. For more information, visit us at . The Technical Support Call Center Manager oversees a department of 30+ analysts and agents across several locations. Our call center provides well-staffed and quality technical support 6 days a week during standard hours. We also provide on-call support after hours and on Sundays. We are looking for someone who can fill this role and take our call center to the next level. Responsibilities: • Oversee all call center operations and staff, • Prepare work schedules and adjust staffing based upon volume forecasts, • Hire and onboard new team members, • Enable and motivate staff to provide a high level of customer satisfaction, • Ensure that team members meet company standards for professionalism, • Monitor and address responsiveness for tasks, • Prioritize and escalate tasks based upon multiple factors, • Evaluate performance through reporting and analysis, • Proactively effect change by improving management and processes, • Develop agents and supervisors through training and mentoring, • Collaborate with other managers to satisfy customers and achieve company goals Requirements: • Management or supervisory experience in a call center, • College degree or course credits in management, administration or supervisory area, • Effective use of Microsoft Office and business applications, • Experience with analyzing staff and business data and effecting changes based upon that data, • Handles change with a positive attitude Optional Skills: • Ability to remotely manage team members, • Experience as an agent in a call center for technical products or services, • Basic SQL knowledge Benefits include Medical, 401(K), Vacation and Sick leave, Life Insurance, Flexible Spending Account. Optional Dental and Eye Care Coverage Available. Requirements: Requirements: • Management or supervisory experience in a call center, • College degree or course credits in management, administration or supervisory area, • Effective use of Microsoft Office and business applications, • Experience with analyzing staff and business data and effecting changes based upon that data, • Handles change with a positive attitude

Job DescriptionDescription: Software Support Technician - Entry Level Iselin New Jersey Software Support Technician- Entry Level WHO WE ARE: Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably. Celerant is a successful software company that is rapidly expanding. The main headquarters are located in Staten Island, New York, as well as additional satellite offices in Georgia, Oklahoma, Texas and California. Celerant's staff consists of several departments including Marketing, Sales, Development, Quality Assurance Testing, Hardware, Implementation and Training, and Technical Support. For more information, visit us at . The ideal Technical Support candidate should be detailed orientated, possess the ability to work effectively with co-workers and end users, and exhibit outstanding customer service skills. RESPONSIBILITIES: • Answer phone calls and email inquiries from users and provide technical support/guidance to resolve issues., • Log all incidents into the department call tracking system as per departmental standards., • Assist in the creation of knowledge base articles as they pertain to the present and future environment, • Work on unresolved issues from evening and weekend shifts., • Escalate any possible wide spread issues to the Technical Support Manager as identified by e.g., high volume of calls pertaining to a similar issue, etc., • Support Implementation/Training Team with any customer issues. SKILL REQUIREMENTS: • BA or equivalent degree in Computer Science, Information Technology, or related field. • Basic SQL knowledge preferred., • Relational database experience is a plus. Requirements: RESPONSIBILITIES: • Answer phone calls and email inquiries from users and provide technical support/guidance to resolve issues., • Log all incidents into the department call tracking system as per departmental standards., • Assist in the creation of knowledge base articles as they pertain to the present and future environment, • Work on unresolved issues from evening and weekend shifts., • Escalate any possible wide spread issues to the Technical Support Manager as identified by e.g., high volume of calls pertaining to a similar issue, etc., • Support Implementation/Training Team with any customer issues. SKILL REQUIREMENTS: • BA or equivalent degree in Computer Science, Information Technology, or related field. • Basic SQL knowledge preferred., • Relational database experience is a plus.