Audience development jobs in Albany, New YorkCreate job alerts

This position will focus primarily on email marketing content, campaign development, audience segmentation, and A/B testing, while also contributing to blogs, web content, and other digital assets that enhance search visibility including optimization for emerging generative AI search engines. Conten

Job Description Contract role (Possibly could turn into Contract to Hire) Hybrid – Remote + Onsite in Albany, NY Responsibilities: • Project is built on a multi-tier architecture including Service Oriented architecture, multi-tier web applications using Java and various other COTS products., • Empowered team member who deploys GDIT's methodologies and best practices to work with members of assigned Company business units to elicit, organize, document and validate business rules, functional and non-functional requirements, • Support the formulation of solutions for client business problems., • 6+ years of experience in analysis and design on application development projects in a Business Analyst role preferably in a large-scale environment, • 2+ year of Healthcare, Medicaid, and/or Health Exchange Industry experience, • Demonstrated ability to facilitate discussions enabling participants to articulate ideas on topics; recognize and manage various viewpoints; and gain consensus among various stakeholder groups., • Detail-oriented mindset with the ability to translate complex requirements into clear and concise documentation, • Demonstrated experience in developing use cases, managing requirements traceability, and a working knowledge of requirements management repository tools, • Strong verbal and written communication skills, with the ability to communicate abstract technical concepts to a varied audience, • Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams., • Analytical, problem-solving, and decision-making skills, • Ability to effectively convey requirements, concerns and capabilities to all levels of management in a clear and concise manner., • Responsive, adaptive to complex changing environment., • Resolve issues with little oversight; ability to gather and analyze information skillfully and develop alternative solutions., • Prioritize and work on multiple projects at the same time, including the ability to plan, prioritize, and execute multiple initiatives/deadlines with minimal supervision and shift priorities as necessary., • Ability to work both independently and in a team-oriented, collaborative environment. Preferred Experience: • Affordable Care Act (ACA) experience in the areas of Eligibility, Enrollment and Notices experience, • Federal and state compliance and regulations experience. New York State experience is a plus.

Job Description *Applicants MUST submit a cover letter with resume to be considered. *This position will require in-office presence. Hybrid work schedules may be possible based on specific job duties and consistent with ESD policy. *Minorities, women, and individuals with disabilities are encouraged to apply. Please contact Human Resources if you require an accommodation. BASIC FUNCTION: ESD’s Information Technology Trainer is responsible for delivering engaging, hands-on training for various software applications, Information Systems and hardware resources utilized within the organization. This includes Microsoft (MS) Operating Systems, MS O365, Omnissa Horizon VDI, MS Dynamics, MS SharePoint, Zoom, Google Workspace, Google Gemini, ChatGPT, Keeper, Monday.com, Smart Draw, as well as many other applications or equipment used within ESD. The IT trainer is responsible for creating, scheduling, and delivering group workshops, webinars, and one-on-one sessions, both virtually and in person, to support user engagement and skill development for ESD resources. WORK PERFORMED: • Design and deliver IT training programs for diverse audiences., • Develop and maintain up-to-date instructional materials (manuals, tutorials, FAQs)., • Set up training environments, including necessary equipment and software., • Communicate technical concepts clearly to both technical and non-technical users., • Collaborate with IT staff and subject matter experts to validate, refine, and enhance content., • Align training with organizational goals, compliance requirements, and industry trends., • Serve as liaison among end users, leadership, and IT teams., • Represent the voice of the user by collecting and communicating user feedback., • Evaluate training effectiveness and adjust approaches as needed., • Identify and assist in troubleshooting user-defined problems., • Ensure the work is completed within the guidelines set by IT policies., • Assist with ESD Disaster Recovery efforts, testing and documentation., • Perform other related duties and projects as directed by IT Management., • Position expected to work onsite and/or remote consistent with NYS and ESD guidelines and needs. MINIMUM REQUIREMENTS: Education level required: Bachelor’s degree in computer science, Information Systems, or an IT related field; Or a 2-year degree with a minimum of 5 years’ experience; Or any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. Background in instructional design (via credentials or experience). Relevant experience required: 3-5 years’ experience. Ability to work with a diverse group of people at both a functional and technical level and communicate at a level appropriate to audience; experience working independently and as part of a team. Proven success delivering short-term, workplace-based IT training. Experience teaching adult learners with diverse technical skills. Knowledge Preferred: Excellent written and verbal communication, and expertise with Microsoft O365 applications. Certifications preferred. Customer-service orientation with strong interpersonal skills.

Job Description Full-Time, Hybrid The Technical Trainer, under the supervision of the Training Coordinator/Supervisor or designee, will be responsible for delivering classroom and virtual training, assisting with the testing of training databases, facilitating the use of eLearning simulation exercise, as well as curriculum revision, development, and review. The audience for this training includes State staff from the NYS Office of Children and Family Services (OCFS), local district social service (LDSS) staff, subcontractors/agents of local departments of social services, legally exempt enrollment staff, and other authorized agents responsible for licensing, registering, enrolling, and supporting childcare providers, and employees of other agencies deemed eligible by OCFS who provide services/resources for families in State-sponsored employment and self-sufficiency initiatives. The Technical Trainer will carry out all duties and responsibilities listed in detail below. • Support the use of NYS child day care proprietary applications (CCTA, CCFS, CCFS2, and FAMS) by delivering instructor-led classroom-based and virtual technology training for the identified audience., • Travel within NYS and train new and experienced staff in the use of the statewide computer systems in online, web-based, and lab-based settings. Travel currently equates to less than 10% of this position., • Provide post-classroom support and technical assistance to users and maintain a working knowledge of system functionality as it is updated and modified., • Complete required reports and documentation as needed and assist in the development and revision of curricular materials, including content development, editing, proofreading, formatting, and document organization., • Bachelor's degree from an accredited college or university or comparable work/school related experience with an emphasis in human performance technology, training, or a related area., • Two years' experience training adult learners in classroom and virtual learning environments., • Knowledge of adult learning theory and experience with the development and design of curricula for adult learners., • Excellent written and oral communication skills., • Strong critical thinking skills and the ability to work independently on assigned training deliverables and/or curriculum development projects., • Demonstrated computer proficiency in Word, Excel and PowerPoint and an ability to learn new software products and operating systems quickly., • A proven track record of high-performance management of multiple tasks and deadlines simultaneously., • Demonstrated ability to enhance the spirit of teamwork through effective role modeling., • Ability to lift up to 40 lbs., • Ability to work variable days and work hours and travel regularly throughout NYS, including travel to areas that may not be served by public transportation., • Commitment to teamwork and proactivity fostering a collegial work environment., • Knowledge of New York State Child Day Care Policy and Regulations., • Familiarity with proprietary software preferred. (ex: CONNECTIONS, CCTA, CCFS, CCFS2, FAMS) Candidates from diverse backgrounds are encouraged to apply. YRI is an Equal Opportunity/Affirmative Action Employer. YRI is committed to ensuring equal opportunity for persons with disabilities and workplace diversity. It is the policy of YRI to provide reasonable accommodation to qualified applicants and employees with disabilities to enable them to perform the essential functions of the position for which they are applying or for which they are employed. YRI does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under title I of the ADA.