Banking operations jobs in Albany, New YorkCreate job alerts

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) . Job Description : Summary The Director Business Development is responsible for leading the pursuit of new business and expansion/renewal business as applicable. A successful DBD will coordinate the complete sales cycle process including lead generation, prospect qualification, and leading the cross-functional pursuit team by providing clear direction on deal strategy: pricing, service, value proposition and presentation message and medium. The focus for this position is on new sales contracts, team selling, and solution selling. The individual will be issued a sales quota, for which they will be held responsible. Essential Functions • Lead deal pursuit Create deal and pricing strategy.o Proposal plan of attacko Prospect new brands and develop industry network to build pipelineo Explore cross sell opportunities where applicableo Negotiate contracts and close deals, • Continued commercial support on accounts closed DBD.o Explore cross-selling opportunities for existing clients, • Further education on vertical for consultative selling Additional Responsibilities • Focus in one vertical/business unit – can work other deals at sales leader’s discretion.Understand how Ryder’s solutions can be customized to meet customer’s needs.Transition new accounts to combo after 24 months unless otherwise decided by Sales & Operations management. Transition new business to Director of Key Accounts to further develop after 24 months unless otherwise decided by Sales & Operations management., • Propose $120 million over 5-year period., • Sign 1 cross sell opportunity SCS /DTS., • Adhere to Ryder’s Policies and Procedures including Travel and Expense Policy, • Performs other duties as assigned. Skills and Abilities • Ability to listen, write, and speak effectively Inform, explain, and give instructions., • Develops and delivers effective presentations., • Effective interpersonal skills, • Effective negotiation skills, • Demonstrates customer service skills., • Demonstrates problem solving skills., • Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments., • Ability to effectively think, speak and act without preparation., • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors), • Ability to influence internal and/or external constituents., • Ability to maintain confidential information., • Ability to work independently and as a member of a team., • Ability to work within tight timeframes and meet strict deadlines., • Demonstrates time management and priority setting skills., • Flexibility to operate and self-driven to excel in a fast-paced environment., • Understanding of services, costs, pricing and value expert required Qualifications • Bachelor's degree required business administration, finance, or related field., • Master's degree preferred business administration (MBA), • Five (5) years or more sales experience: 3 years at quota and 2 years at 75% of quota required., • Five (5) years or more in selling supply chain solutions and/or achieve quota attainment more than 3 times within a 60-month period required., • Understanding of services, costs, pricing and value. expert required. Travel - 50% (approx) - Remote otherwise Job Category: Outside Sales Compensation Information : The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below: Pay Type : Salaried Minimum Pay Range: 140,000 Maximum Pay Range: 170,000 Benefits Information : For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. For more information about benefits, click here (https://ryder.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=4022345&hashed=256118533) to download the comprehensive benefits summary. Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Important Note : Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. Security Notice for Applicants: Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers . Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com . Current Employees : If you are a current employee at Ryder, please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process. Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) . #wd

Job DescriptionDIRECTOR OF FINANCEAlbany, NYFusco Personnel is searching for an experienced Director of Finance to lead financial operations, strategic planning, and accounting oversight across multiple business units. This senior leadership role reports directly to the CEO and serves as the organization’s top financial leader.Key Responsibilities: • Provide executive-level oversight of accounting, financial reporting, budgeting, forecasting, and cash flow management across multiple entities, • Lead and mentor a finance and accounting team while fostering collaboration and operational efficiency across departments, • Partner closely with executive leadership and department heads on financial planning, budget development, and strategic initiatives, • Oversee reimbursement, billing, and financial operations within regulated healthcare or senior care environments, • Manage relationships with banking partners, external auditors, and outside accounting firms, • Coordinate annual audits, tax filings, and regulatory financial reporting requirements, • Prepare and present financial reports, forecasts, and operational updates to executive leadership and governing boards, • Attend board and committee meetings and provide clear financial guidance to support organizational decision-makingQualifications:, • Bachelor’s degree in accounting, Finance, or related field required; CPA preferred, • Significant leadership experience overseeing finance and accounting operations within a complex organization, • Healthcare, senior living, long-term care, rehabilitation, or related industry experience strongly preferred, • Knowledge of reimbursement models, billing operations, and regulatory financial reporting preferred, • Proven experience managing teams, developing staff, and partnering cross-functionally with operational leadership, • Strong financial analysis, budgeting, and strategic planning capabilities, • Collaborative leadership style & ability to build relationships to drive organizational alignmentSALARY: $170-220k +/- Fusco Personnel takes great pride in successfully matching talent and culture for our valued clients. We accomplish this through the hard work and expertise of our exemplary specialty recruiters and staff. Whether you are contemplating your next career move, or you are seeking the key players to bring your business to the next level – consider contacting our experts. Fusco Personnel is a NYS Certified Women Business Enterprise (WBE) and an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer

Job DescriptionPRIVATE WEALTH MANAGERFull-Time/In-Person/ Capital RegionFusco Personnel is assisting a well-established independent financial services firm who is seeking an experienced Private Wealth Manager to serve as the primary advisor for high-net-worth individuals and families. This role is ideal for a relationship-driven professional who combines strong financial planning knowledge with exceptional client service and communication skills.The successful candidate will manage ongoing client relationships, provide comprehensive wealth planning guidance, and collaborate with internal and external professionals to deliver a high-touch client experience. Key Responsibilities: • Serve as the primary relationship manager for high-net-worth clients, • Develop and maintain comprehensive financial plans tailored to each client’s goals and evolving needs, • Advise clients on retirement planning, investment strategy, cash flow, tax-efficient planning, estate considerations, and risk management, • Coordinate with outside professionals including accountants, attorneys, and insurance specialists to support integrated planning strategies, • Collaborate with internal investment and operations teams to implement and monitor portfolio strategies, • Conduct client review meetings and provide proactive communication during market and life events, • Support business development efforts through referrals, networking, and relationship cultivation, • Maintain accurate client records and documentation within CRM and compliance systemsQualifications:, • Bachelor’s degree required; finance, business, economics, or related field preferred, • Minimum 3 years of experience in wealth management, financial advisory, private banking, or investment advisory services, • CFP® designation or progress toward advanced financial planning credentials strongly preferred, • Experience working with high-net-worth clients and sophisticated financial planning needs, • Strong understanding of investment management, retirement planning, tax-aware strategies, and fiduciary client service, • Familiarity with financial planning software, CRM platforms, and portfolio management systems preferred, • Excellent interpersonal, presentation, and relationship management skillsCompensation & Benefits:Competitive base compensation with performance-based bonus opportunities, comprehensive health benefits, retirement plans, and professional development support including continuing education and licensing assistance.Salary: $90-120kFusco Personnel takes great pride in successfully matching talent and culture for our valued clients. We accomplish this through the hard work and expertise of our exemplary specialty recruiters and staff. Whether you are contemplating your next career move, or you are seeking the key players to bring your business to the next level – consider contacting our experts. Fusco Personnel is a NYS Certified Women Business Enterprise (WBE) and an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer

Job Description The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join our Colonie team as: Relationship Banker This opportunity may be perfect for you if you have experience in: Excellent Customer Service Relationship Building & Sales Digital Proficiency Problem Solving in a Detail-Oriented, Regulatory Environment About this position: As a Relationship Banker at our Colonie office, you serve as a dedicated financial guide, responsible for cultivating long-term customer loyalty through a proactive and consultative approach. This role frequently transitions between providing support on the teller line and engaging with customers on the platform, identifying complex financial needs and delivering tailored solutions that align with customer goals. By engaging in purposeful outreach and caring conversations, the Relationship Banker uncovers opportunities for product depth and partner referrals, ensuring a seamless and elevated customer experience. As an experienced resource, this role provides essential mentorship and guidance to the team, holds a higher level of authority for transaction processing and problem resolution, and may act in the place of the Assistant Branch Manager or Branch Manager when appropriate to ensure operational continuity. Essential Job Functions: Processes transactions accurately and efficiently by following proper cash handling procedures; balances cash drawer and adheres to established cash limits, buying and selling currency from the vault Fields incoming customer service calls referencing knowledge of Company operations, products, services, and programs Answers account and banking related questions such as interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies Prevents and detects fraud by identifying counterfeit currency and monetary instruments, including cashier’s checks, money orders, and domestic/international wire transfers, following customer identity verification, adhering to check cashing and dual-control procedures Protects customer and Company resources by following security requirements such as executing branch opening and closing protocols ensuring branch safety Drives branch growth by leveraging caring conversations with customers to conduct in-depth needs assessments, proactively uncovering opportunities for products and services, and delivers referrals to internal business partners Opens and closes all types of customer accounts (e.g. checking, trust, business), takes loan applications, completes debit card disputes, completes domestic/international wire transfers, and orders debit cards as appropriate Provides key support to the Banker I, Banker II, and Head Banker, by serving as a peer mentor and subject matter expert for complex customer service inquiries related to platform transactions that may require higher level of approval Collaborates with branch team members and internal partners to research and resolve customer concerns to ensure seamless service and relationship retention Maintains up-to-date knowledge of and adheres to applicable Company policies and procedures, and federal regulations, such as the consumer protection laws governing loan origination What you will need to thrive in this role: In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: Education/Certifications: Associate’s Degree or equivalent required 3 years of experience in banking, customer service, cash handling, or retail sales preferred Ability to achieve NMLS certification and Signature Guarantee certification Skills/Knowledge: Strong understanding of products and services and a demonstrated ability to grow customer relationships through sales results Exceptional written and verbal communication skills, in English, with the ability to communicate confidentially, clearly, professionally, and confidently with customers, internal partners, management, and other stakeholders; bilingual is a plus Demonstrated commitment to delivering high-quality customer service with a courteous, patient, and professional demeanor Excellent attention to detail, active listening skills, and problem-solving skills with the ability to follow procedures and to think creatively assess customers’ needs Excellent interpersonal and leadership skills; ability to provide on the spot coaching and guidance to team members as needed Proven ability to manage multiple tasks simultaneously while remaining aware of surroundings and priorities Sound judgment, discretion, confidentiality, and a high level of integrity when handling confidential information Proficiency in Microsoft Office applications (Word, Outlook, Excel) and ability to effectively learn and utilize department specific systems and software Physical Demands and Work Environment: Ability to remain in a stationary position, often standing, for prolonged periods of time Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations Ability to move, lift, carry cash bags, coin boxes, and branch equipment up to 30 pounds Ability to travel is required to maintain client relationships and support business objectives; travel can be completed by car, public transportation, or other reasonable means. Ability to work rotational Saturday schedule to provide branch support Reasonable accommodation will be provided as required by law to enable qualified individuals to perform the essential functions of the job. What we will bring to the table: We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring: Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays Medical, Dental, and Vision Insurance and Flexible Spending Plan Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership Education and Tuition Reimbursement Employee Assistance Program for our employees and their immediate family members We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans. We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms. The salary range for this position is $21.25 - $24.50 an hour commensurate with experience and education. Additional compensation may be earned through the Company’s annual bonus program, subject to individual and company performance. L1-st1

Job DescriptionOverview: The Salvation Army's Adult Rehabilitation Centers make a difference in people's lives. Through the collection and resale of gently used goods we are able to provide the financial support to assist men and women with a variety of social and spiritual afflictions. The in-residence rehabilitation program focuses on basic necessities with every man or woman being provided a clean and healthy living environment, good food, work therapy, leisure time activities, group and individual counseling, and spiritual direction. All our effort is focused on developing life skills and a personal relationship with God through Jesus Christ. More than just a job, each member of the team contributes to recycling goods that literally recycle and repair broken lives. The Salvation Army Adult Rehabilitation Center is seeking an Assistant Store Manager to assist the Store Manager with managing store operations and in supervision of store personnel. Duties and Responsibilities: • Assist in creating a pleasant and hospitable work environment and maintain good customer relationships., • Be well-versed in and ensure compliance to accounting, employee, and store policies., • Assist the manager in meeting sales, production, and expense budget goals maintaining a profitable operation., • Ensure that all production is taken from the back room and properly displayed on the sales floor., • Receive applications and participate in interviewing applicants as needed., • Assist in training, direction, and supervision of new personnel along with retraining for all personnel, as necessary., • Assist, as required, in conducting regular evaluations of store personnel, identifying performance strengths and areas for development., • Assist in scheduling of sales associates (and unpaid staff) to ensure full coverage in store at all times. In the absence of the manager, post weekly work schedules for all store personnel. Schedule must include assignment, breaks, vacation, etc., • Assist in completion of payroll information biweekly for all store personnel noting signatures, absenteeism, overtime, etc. Submit to finance department as requested., • In the absence of the manager, responsible to order merchandise to ensure that the store is well stocked, and all merchandise is “ragged out” and colorized in accordance with the ARC Command Rag Out Calendar., • Responsible for the proper accounting and banking of cash receipts as per “Safekeeping of Salvation Army Funds” policy., • Ensure that all paperwork and sales reports are filled out completely and forwarded to the finance department daily., • In the absence of the manager, attend manager meetings and keep store personnel informed of new policies and directives., • Ensure that all safety measures are consistent with The Salvation Army policy and Government regulations and hold staff accountable for compliance. Report safety hazards, property damage and personal injuries to Administrator, Store Supervisor, or designee., • May be asked to fill in at other store locations., • This position will support the work therapy program component of The Salvation Army Adult Rehabilitation Centers by providing beneficiaries with an example of professional conduct and work habits., • Other duties as assigned by immediate supervisor and/or Administrator. Qualifications: • High school diploma or equivalent., • Experience in sales., • Supervisory experience preferred., • Ability to read and interpret simple income and expense reports., • Must possess a valid driver’s license with acceptable DMV record., • Good verbal and written communication., • Ability to motivate a team.

Job Description The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join our Latham team as: Assistant Branch Manager - Latham This opportunity may be perfect for you if you have experience in: Excellent Relationship Building Skills Manage, Coach, and Counsel Team Members Excellent Customer Service and Communication Skills About this position: As the Assistant Branch Manager at our Latham office, you serve as a member of the branch leadership team, responsible for the daily oversight of operations and the achievement of branch service and sales goals. This role focuses on driving consistent performance through the coaching and development of the team, ensuring that the branch team effectively utilizes caring conversations to deliver exceptional customer experience. The Assistant Branch Manager manages complex daily workflows, maintains operational integrity and regulatory standards, and assumes full responsibility for branch management in the absence of the Branch Manager. While primarily focused on leadership and platform sales, this role provides high-level support to the teller line, as needed, to ensure seamless service delivery. Essential Job Functions: Processes transactions accurately and efficiently as assigned or required by branch volume; follows proper cash handling procedures; balances cash drawer and adheres to established cash limit, buying and selling currency from the vault Fields incoming customer service calls referencing knowledge of Company operations, products, services, and programs Answers account and banking related questions such as interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies Prevents and detects fraud by identifying counterfeit currency and monetary instruments, including cashier’s checks, money orders, and domestic/international wire transfers, following customer identity verification, adhering to check cashing and dual-control procedures; ensures adherence to fraud prevention standards and regulatory requirements through diligent oversight, team education, and the implementation of internal audit controls Protects customer and Company resources by following security requirements such as executing branch opening and closing protocols ensuring branch safety; promotes a culture of security awareness by conducting regular team training, with Branch Manager, on branch safety protocols, ensuring compliance Opens and closes all types of customer accounts (e.g. checking, trust, business), takes loan applications, completes debit card disputes, completes domestic/international wire transfers, and orders debit cards as appropriate Drives branch growth and team-wide sales performance by leveraging caring conversations with customers to conduct in-depth needs assessments, proactively uncovering opportunities for products and services, and delivers referrals to internal business partners Manages, coaches, and counsels team, with the Branch Manager, to meet goals and achieve performance standards; encourages continuous improvement and career development through regular feedback and performance management Partners with the Branch Manager to develop and execute branch growth strategies and maintains a strong community presence Prepares and submits monthly branch reporting, as assigned, ensuring all logs, audits, and operations documents are completed accurately and in a timely manner Maintains up-to-date knowledge of and adheres to applicable Company policies and procedures, and federal regulations, such as the consumer protection laws governing loan origination What you will need to thrive in this role: In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: Education/Certifications: Associates degree or equivalent experience required 4 years of experience in banking, customer service, or retail sales required 1 year of supervisory experience preferred Ability to achieve NMLS certification and Signature Guarantee certification Skills/Knowledge: Proven track record of driving branch-wide sales performance by modeling consultative sales techniques and fostering a culture of caring conversations to meet and exceed growth goals Exceptional written and verbal communication skills, in English, with the ability to communicate confidentially, clearly, professionally, and confidently with customers, internal partners, management, and other stakeholders; bilingual is a plus Ability to facilitate team meetings, represent the branch at community events, and confidentiality articulate branch performance metrics and goals to branch team Demonstrated commitment to delivering high-quality customer service with a courteous, patient, and professional demeanor Excellent attention to detail, active listening skills, and advanced problem-solving skills with the ability to resolve complex customer escalations, manage conflict, and approve operational exceptions while thinking creatively to meet the needs of the customer and the Company Exceptional leadership and performance management skills; ability to proactively identify skill gaps and provide formal and informal coaching, mentorship, and accountability to ensure individual and team success Proven ability to manage multiple tasks simultaneously while remaining aware of surroundings and priorities Sound judgment, discretion, confidentiality, and a high level of integrity when handling sensitive employee relations and confidential customer information Proficiency in Microsoft Office applications (Word, Outlook, PowerPoint, Excel) and ability to effectively learn and utilize department specific systems and software Physical Demands and Work Environment: Ability to remain in a stationary position, often standing, for prolonged periods of time Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations Ability to move, lift, carry cash bags, coin boxes, and branch equipment up to 30 pounds Ability to travel is required to maintain client relationships and support business objectives. Travel can be completed by car, public transportation, or other reasonable means. Ability to work rotational Saturday schedule to provide branch support Reasonable accommodation will be provided as required by law to enable qualified individuals to perform the essential functions of the job. What we will bring to the table: We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring: Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays Medical, Dental, and Vision Insurance and Flexible Spending Plan Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership Education and Tuition Reimbursement Employee Assistance Program for our employees and their immediate family members We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans. We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms. The salary range for this position is $22.50 – $28.00 an hour commensurate with experience and education. Additional compensation may be earned through the Company’s annual bonus program, subject to individual and company performance. L1-st1

Job Description Fractional Controller Part-Time – Client Advisory Services Numbers geeks wanted! CEFO Advisors is looking for an experienced Controller to join our extraordinary team of professionals serving clients from Albany to Tampa. For over 11 years, CEFO Advisors has been the front-runner in providing outsourced CFO advisory and accounting services in the region. • Imagine yourself working for a successful and fast-growing company in a newly renovated office suite that is calm, clean, and organized. Did I mention we're also dog-friendly?, • Imagine working for leaders who care deeply for you and your happiness in and out of the workplace., • Imagine working for a company that allows for a hybrid work experience with a flexible schedule., • Imagine collaborating with other professionals who bring a positive energy to work every day and love to dig in and crush their work., • Imagine working for a company that balances job satisfaction and complete accountability to deliver greatness. Position Overview: As a Controller at CEFO Advisors, you get to showcase your value and skills while working with multiple clients. Managing their accounting staff, creating efficiencies, workflow guidelines, and implementing improvements are all in a day's work. You will collaborate with our CFO team to advise our clients on strategy and accountability, and will help create budgets, forecasts, and models to ensure clients have the roadmap to run a great business. Job responsibilities: • Reviewing financial information and/or data entry., • Closing month-end., • Recording recurring journal entries such as payroll and depreciation., • Reconciling balance sheet accounts., • Defining client-centric reports., • Developing and maintaining 13-week cash flow forecasts., • Implementing efficiency and best practices., • Supervising client and/or CEFO staff., • Developing workflow processes., • Developing banking relationships and successfully arranging lending programs., • Identifying and correcting existing pain points., • Working hand in hand with clients to develop their future strategic plans along with milestones to success. Some clients work with EOS. Experience and understanding of the EOS principles and program is a plus., • Preparation and/or review of projection models., • Preparing and analyzing client assessment reports. Who you are: • You are the heads-down, grinder type., • You are hyper-focused on the details., • Organized is your middle name., • You believe in solutions, not problems., • You are willing to travel to clients throughout the Capital District., • You understand the delicate balance and integration of finance, operations, and sales., • You approach everything with a "can-do" mindset., • You're reliable, even predictable at times., • You are a consummate professional., • You do the right thing, always. Qualifications: • 2+ years of accounting experience at the Controller level.

Job DescriptionDescription: The Manager of Digital Journey is responsible for leading the execution, optimization, and continuous improvement of the credit union’s digital member experience across all channels. This role ensures that digital touchpoints deliver a seamless, intuitive, and high performing member journey that supports acquisition, engagement, and growth. This role plays a critical part in strengthening brand presence, driving new member acquisition, advancing financial literacy through digital education, increasing member engagement, and supporting sustainable growth by delivering meaningful and consistent experiences across all digital interactions. Reporting to the VP of Marketing, this role partners closely with Marketing leadership and cross-functional teams to translate strategic priorities into a clear digital roadmap and actionable initiatives. The Manager of Digital Journey serves as a key driver of digital performance, aligning experience design, journey optimization, and technology execution to deliver measurable business impact. Duties & Responsibilities Digital Strategy & Roadmap Execution • Partner with the VP of Marketing to shape and execute the digital experience strategy aligned with organizational goals, • Lead the development and execution of a prioritized digital roadmap focused on growth, experience, and efficiency, • Identify opportunities across the digital ecosystem and recommend initiatives based on member impact, ROI, and strategic alignment, • Drive cross-channel initiatives that advance digital transformation and enhance the member experience, • Serve as a subject matter expert and strategic contributor in digital experience planning Member Journey Strategy & Optimization • Define and optimize end-to-end member journeys across key lifecycle moments:, • New member acquisition and onboarding, • Loan discovery and application, • Account opening and funding, • Digital banking adoption and engagement, • Cross-sell and relationship growth, • Identify friction points, inefficiencies, and drop-offs across digital and assisted channels, • Develop strategies to increase conversion, reduce abandonment, and improve satisfaction, • Ensure consistency and alignment of experiences across digital channels and branch interactions Digital Channel Leadership & Optimization • Lead performance and continuous improvement of all digital channels, including:, • Website, • Online and mobile banking experience (in partnership with IT/product teams), • Digital onboarding, application, and sales funnels, • Ensure experiences align with brand standards, marketing campaigns, and product priorities, • Guide UX/UI improvements to enhance usability and conversion, • Oversee optimization of content, navigation, landing pages, forms, and key user flows Growth & Product Enablement • Partner with Marketing, Lending, Deposits, and Retail teams to align digital efforts with growth objectives, • Support the digital launch and promotion of products and services, • Execute digital go-to-market strategies that drive:, • Member acquisition, • Product adoption, • Engagement and retention, • Identify opportunities to expand digital capabilities that support long-term growth Data, Insights & Performance Management • Collaborate with the Marketing team to develop and maintain a digital performance framework aligned with marketing and business goals, • Monitor and analyze key metrics, including:, • Traffic and engagement, • Conversion rates and funnel performance, • Application completion and abandonment, • Digital adoption, • Member satisfaction (e.g., NPS), • Collaborate on building dashboards and reporting that inform marketing strategy and leadership decision-making, • Use data to recommend optimizations and inform prioritization Execution & Project Leadership • Translate strategic direction into clearly defined initiatives, projects, and deliverables, • Lead cross-functional coordination across Marketing, IT, Operations, and external partners, • Manage timelines, priorities, and deliverables to ensure successful execution, • Maintain accountability for delivering initiatives that meet business objectives and performance targets Platform & Vendor Coordination • Partner with internal stakeholders to support the performance and evolution of the digital technology ecosystem, • Coordinate with third-party vendors supporting:, • Website/CMS, • Digital banking platforms, • Analytics and optimization tools, • Marketing automation solutions, • Identify opportunities to enhance capabilities through integration, personalization, and automation Compliance & Accuracy • Ensure all content meets regulatory requirements (NCUA, Truth in Lending), • Work with compliance partners to review and approve communications, • Maintain accuracy and consistency across all published materialsRequirements:, • Bachelor’s degree in marketing, Business, Digital Product, or related field, • 5–10+ years of experience in digital experience, digital strategy, product management, or UX, • Proven ability to translate strategy into execution and measurable business outcomes, • Experience managing websites, digital journeys, or customer/member experiences, • Strong analytical, problem-solving, and prioritization skills, • CMS platforms, • Analytics tools (e.g., Google Analytics), • Conversion optimization, • UX/UI best practices, • Agile or project-based delivery frameworks Work Schedule Monday - Friday 8:15am - 5:00pm Work Location Fully On-Site

Job Description We are looking for a detail-oriented Bookkeeper to support day-to-day financial operations for a property management environment in Latham, New York. This role is responsible for maintaining accurate records, processing transactions, and keeping routine accounting activities on schedule throughout the month. The ideal candidate brings hands-on bookkeeping experience, strong organizational skills, and the ability to manage payables, receipts, reconciliations, and reporting with consistency and accuracy. Responsibilities: • Prepare monthly reports, process recurring payables at the start of each month, and issue payments in a timely manner., • Record overhead and project-related invoices, review credit card and supplier charges, and allocate costs accurately for billing and tracking purposes., • Manage chargeback activity on a bi-weekly basis and ensure supporting documentation is complete and properly entered., • Handle cash receipt processing by making regular bank deposits, scanning checks into banking systems, and posting customer payments to accounting records., • Complete monthly bank reconciliations to verify balances and resolve discrepancies promptly., • Submit monthly sales tax filings accurately and within required deadlines., • Compile employee timesheet information and provide payroll hour summaries every two weeks., • Assist with quarterly financial statement reviews and support year-end reporting, including preparation for 1099 filing., • Maintain organized financial files and accounting documentation for ongoing reference and audit readiness.

Job Description We are seeking an experienced Carrier Voice Engineer to secure, support, and optimize carrier-grade voice services across wireline, wireless, wholesale, enterprise, and interconnect environments. This role requires deep expertise in VoIP, SIP, TDM, SBC platforms, voice security, fraud mitigation, AI-enabled analytics, software systems, databases, and Tier III operational support. The ideal candidate has hands-on experience with large-scale telecom voice platforms, SIP trunking, SS7/SIGTRAN, DDoS protection, security monitoring, data analysis, and automation within a highly available carrier network. Key Responsibilities • Design, implement, and maintain security controls for carrier-grade voice platforms, including SIP infrastructure, SBCs, softswitches, media gateways, and interconnect gateways., • Configure, harden, and troubleshoot Session Border Controllers supporting carrier interconnects, SIP trunks, wholesale, enterprise, and customer-facing voice services., • Protect voice infrastructure against SIP-based attacks, toll fraud, robocalling abuse, traffic pumping, caller ID spoofing, DDoS events, and abnormal call routing behavior., • Monitor voice networks for security events, service-impacting issues, fraud indicators, and anomalous traffic patterns using logs, telemetry, SIEM tools, and operational dashboards., • Apply AI, machine learning, automation, and advanced analytics to improve fraud detection, threat identification, incident response, and operational efficiency., • Analyze telecom data from CDRs, SIP logs, SBC telemetry, routing systems, firewalls, DNS, SIEM platforms, fraud systems, and operational databases., • Support and troubleshoot software applications used for voice provisioning, fraud management, CDR processing, reporting, monitoring, service assurance, and network operations., • Query and analyze relational or analytics databases to support troubleshooting, reporting, fraud investigations, and security analysis., • Provide Tier III support for voice security incidents, SIP/SBC issues, fraud events, DDoS attacks, and complex service-impacting problems., • Support secure migration and ongoing protection of legacy and hybrid voice environments, including TDM, SS7, SIGTRAN, PSTN gateways, and IP-based voice platforms., • Maintain high availability and resiliency through secure design, geographic redundancy, failover validation, disaster recovery planning, and capacity management., • Maintain documentation, standards, diagrams, playbooks, and procedures; support audits, risk reviews, regulatory requirements, and security governance activities. Required Qualifications • 7+ years of experience in telecom network engineering, voice engineering, network security, or carrier operations., • 5+ years of hands-on experience with carrier-grade VoIP, SIP, SBC, softswitch, or voice platform environments., • Strong knowledge of telecom voice technologies and protocols, including SIP, RTP/SRTP, TLS, SDP, DNS, SS7, SIGTRAN, ISUP, and SIP trunking., • Experience with carrier voice platforms such as Cisco, Metaswitch, Genband/Ribbon, NetSapiens, or comparable SBC/softswitch platforms., • Experience securing SIP trunks, carrier interconnects, wholesale voice, enterprise voice, and customer-facing voice services., • Knowledge of voice fraud patterns, telecom abuse scenarios, and mitigation techniques., • Experience with AI/ML, automation, scripting, or analytics used for fraud detection, anomaly detection, reporting, or network/security operations., • Experience working with software applications and databases used in telecom, security, fraud, provisioning, reporting, or operations environments., • Familiarity with tools such as SIEM platforms, firewalls, DDoS platforms, packet capture tools, CDR repositories, fraud systems, dashboards, and log analysis platforms., • Strong troubleshooting skills using Wireshark, tcpdump, SIP traces, SBC logs, CDR analysis, SQL queries, and platform diagnostic tools. Preferred Qualifications • Experience supporting Tier 1, Tier 2, or large regional carrier voice networks., • Experience with STIR/SHAKEN, robocall mitigation, call authentication, or voice reputation platforms., • Experience with scripting, automation, data analysis, or reporting tools such as Python, SQL, Bash, PowerShell, REST APIs, Power BI, or Grafana., • Experience with relational or analytics databases such as Oracle, SQL Server, PostgreSQL, MySQL, Snowflake, Databricks, Elasticsearch, or OpenSearch., • Familiarity with OSS/BSS, provisioning systems, service assurance platforms, fraud management systems, network inventory systems, SIEM/SOAR, or ticketing platforms., • Relevant certifications such as CISSP, CISM, or CCNP Security About FirstLight: FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight’s clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments. FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight’s equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.

Job Description Overview FirstLight is seeking an experienced Project Manager to join our team. The successful candidate will initially lead complex telecommunications projects focused on network growth and maintenance coordinating all aspects of project delivery from initiation through completion. This role requires strong project leadership, exceptional organizational skills, and the ability to manage diverse service implementations including dark fiber, lit fiber, voice, and data center/colocation solutions. Key Responsibilities • Manage the full project lifecycle, from planning and design through execution and closeout, ensuring all deliverables meet scope, schedule, and budget objectives., • Develop and maintain detailed project plans, schedules, and communication frameworks in alignment with Project Management Institute (PMI) best practices., • Coordinate cross-functional teams across Engineering, Field Operations, Construction, and Provisioning to ensure seamless execution., • Act as the primary point of contact for assigned projects, maintaining proactive communication with internal stakeholders, and occasionally customers., • Provide regular project status updates to leadership, including progress reporting, risk management, and forecasted completion timelines., • Ensure project documentation, systems, and records are current, accurate, and audit ready., • Oversee change management processes for scope or schedule adjustments., • Facilitate customer meetings and ensure that all milestones, deliverables, and dependencies are clearly defined and communicated., • Identify opportunities to streamline processes and drive continuous improvement within project delivery and operational coordination., • Perform additional project management and coordination duties assigned to support broader business initiatives. Qualifications and Skills • Proven experience managing telecom projects , with a strong understanding of fiber construction processes and network topology., • Demonstrated success managing Dark and lit fiber builds, voice solutions, and data center/colocation projects., • Advanced organizational, analytical, and communication skills with a strong ability to engage both technical and non-technical audiences., • Ability to manage multiple priorities and deliver high-quality results in a fast-paced, dynamic environment. Education and/or Experience • Minimum of 5 years of project management experience in telecommunications, construction, or related infrastructure industries., • Bachelor’s degree in Business, Telecommunications, Construction Management, or a related field., • PMP certification preferred but not required. Why FirstLight We offer a competitive base salary and a comprehensive benefits package including health, dental, vision, and life insurance, short- and long-term disability, 401(k) with company match, tuition reimbursement, paid training, and paid time off. About FirstLight FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight’s clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments. FirstLight is committed to cultivating and preserving a culture of diversity and inclusion. We recognize that our differences are assets that strengthen us as a team, and FirstLight is committed to fostering an environment where everyone feels welcomed, valued, respected and recognized. FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight’s equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.