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Job DescriptionJob Title: Business Systems Analyst VLocation: Buffalo, NY (preferred; hybrid 3 days onsite). Secondary: Pittsburgh, PA. Remote option considered but least preferred.Hire Type: Contract OnlyPay Range: $34.61 – $57.68 per hourWork Model: HybridRecruiter Contact: Samantha Marranca | 716-256-1271 | & Scope:Positional OverviewThe Business Systems Analyst V will play a critical role in managing and coordinating key testing activities for a major loan accounting system implementation (AFS Vision). This position is responsible for business requirements gathering, test planning and execution, defect tracking, and coordination of critical conversion events. The role requires a mix of technical and functional expertise, with a strong emphasis on structured testing methodologies and cross-functional coordination.The successful candidate will partner closely with business stakeholders, vendors, and project leadership to ensure successful system implementation, while also supporting regulatory compliance and process efficiency.Programs & Systems in Scope: • Conversion from AFS Level 3 (Commercial Loan System – green screens) to AFS Vision., • Collateral management system transition (Collate by Broadridge)., • Document preparation vendor integrations (ExpeEr, Wolters Kluwer).Role & Responsibility:Tasks That Will Lead To Your Success, • Lead and coordinate SIT, UAT, and end-to-end testing activities, ensuring timelines and milestones are met., • Gather, document, and validate detailed business requirements., • Develop and execute test scripts/cases; manage and monitor testing efforts., • Report, track, triage, and resolve defects in collaboration with technical teams., • Support planning and execution of dress rehearsals and live conversion events, including resource coordination and escalation management., • Document data mapping for integrations, conversions, and acquisitions., • Collaborate with vendors, project leads, and cross-functional teams to ensure testing and implementation success., • Provide mentorship to junior staff in application training, testing methodology, and project execution., • Ensure compliance with corporate technology standards, regulatory requirements, and risk controls. Skills & ExperienceQualifications That Will Help You Thrive, • Minimum of 6 years of combined higher education and/or operational/business analytics experience., • Proven experience in large-scale system implementations, preferably in banking or financial services., • Strong expertise in testing coordination, defect management, and conversion event execution., • Hands-on experience with JIRA and Zephyr for test case management., • Strong organizational, time management, and problem-solving skills., • Excellent communication skills with the ability to present to senior management., • Ability to multitask and manage multiple complex projects simultaneously., • Proactive, detail-oriented, and able to work autonomously or in a team environment.Preferred Qualifications:, • Bachelor’s degree., • Subject Matter Expert experience in system conversions, preferably AFS Vision., • Experience with collateral management and document preparation systems., • Advanced knowledge of interfacing and integrated applications., • Lean Six Sigma or other process improvement certification., • Strong understanding of banking operations, compliance, and regulatory standards.

Job DescriptionJob Title: Business Senior Strategy AnalystLocation: Buffalo, NYHire Type: Contingent Hourly: $41.00 - $46.00/hourWork Model: HybridContact Email: No C2C, C2H 1099 or Visa Sponsorship available Nature & Scope:Positional OverviewAre you a talented Business Senior Strategy Analyst looking for a dynamic and innovative work environment where your skills and creativity can truly shine? Join our client’s forward-thinking team, where you will provide high level analytical support in the design, development, and communication of long-term strategies in pursuit of business goals. Apply now to be a part of a company that not only values your expertise but also empowers you to achieve your full potential! Role & Responsibility:Tasks That Will Lead To Your Success • Support planning and implementation of new projects, products, programs and initiatives to achieve short and long-term business objectives and strategic outcomes., • Lead effort to maintain project documentation., • Develop comprehensive documentation that aligns with regulatory expectations as required., • Assists the team in addressing problems/solutions, risks and issues., • Analyzes information, determining feasible solutions, articulating recommendations to project team., • Apply critical thinking to independently navigate problems/issues., • Develop and produce basic ad hoc and automated departmental analyses and reports (incl. workflow analysis, project analysis, trend reporting, strategic analysis, other)., • Ability to distill information and create an executive summary to drive action., • Adhere to all standards and procedures ensuring high quality work and that efforts are appropriately and accurately documented., • Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite., • Identify risk-related issues needing escalation to management. Skills & Experience:Qualifications That Will Help You Thrive, • Bachelors degree and a minimum of 3 years business, analytical, technical and/or product experience, or in lieu of a degree, a combined minimum of 7 years higher education and/or work experience, including a minimum of 3 years business, analytical, technical and/or product experience., • Experience in documenting business requirements/processes, functional specs, and/or test cases., • Experience leading teams on large-scale projects (e.g. system migrations, business transformation), • Experience with Loan Servicing operations and/or technology (i.e. AFSVision, LoanIQ, Fiserv), • Banking and Finance industry experience is preferred

Job Description Overview CTG is seeking to fill a Banking Services Operations Associate IV opening for our client in Amherst, NY. Location: Amherst, NY Duration: 7 months, potential to be extended Overview: The Banking Services Operations Associate IV will perform skilled clerical duties that require moderate to complex analysis and sound judgment within the assigned banking services department. This role involves supporting daily departmental workflows, resolving customer issues, and contributing to process improvement initiatives. Primary Responsibilities: • Monitor daily departmental workflow and provide staff support by signing and verifying official check requests and general ledger entries., • Research and resolve complex customer issues efficiently., • Participate in project and process improvement initiatives to enhance operational efficiency., • Interact with vendors to address and resolve problems., • Guide or assist team members in interpreting legal and bank documents for internal processing., • Manage responsibilities across multiple systems, business, and product lines., • Participate in corporate compliance and legal matters on a limited basis concerning customer issues., • Collaborate with internal partners and management on procedural matters. Supervisory/Managerial Responsibilities: This position does not have direct supervisory responsibilities but may provide guidance to junior staff and assist in training as needed. Education and Experience Required: • High School Diploma or GED., • Associate's Degree in a related field. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Krista Eckard at . Kindly forward this to any other interested parties. Thank you!

Job Description Job Summary: We are seeking a highly skilled and experienced Senior Banking and Financial Business Analyst with a deep understanding of the banking industry, financial services, and payment card systems. This position requires a professional who can bridge the gap between business stakeholders and technical teams, ensuring the successful implementation of projects related to banking operations, financial products, and card services. The ideal candidate will have a strong background in card payments, financial regulations, risk management, and customer experience optimization within the banking sector. Key Responsibilities: Business Analysis & Requirements Gathering Card Payment Systems Expertise Assist Project Managers and Scrum Masters for daily Project Execution. Risk & Compliance Management Stakeholder Management & Communication Data Analysis & Reporting Education: Bachelor's degree in Finance, Business Administration, Computer Science, or related field. MBA or related advanced degree is a plus. Experience: At least 8-10 years of experience in banking and financial services, with a focus on payment cards (credit, debit, prepaid). Lead/drive, with appropriate stakeholders, identification of necessary business requirements as well as technical requirements arising from those business requirements. Strong documentation skills – ability to create requirements documents as well as other artifacts – traceability matrix, ERD, process flows, data mapping, etc. Understanding of banking domain and card technology (credit/debit - Commercial and retail banking). Strong analytical skills – ability to unwind complex integrations / process flows by asking appropriate questions and identifying necessary details to garner understanding as well as meet the overall goal within scope of the project. Ability to lead data mapping, and participate in subsequent testing of requirements – keeping track of overall progress and participating in analysis / identification of business impacts for defects and driving resolution with appropriate parties. Technical Skills: Proficiency with business analysis tools (e.g., JIRA, Confluence, MS Visio) and project management software. Familiarity with card payment technologies, systems, and frameworks (e.g., Visa/Mastercard networks, SWIFT, payment gateways). Knowledge of data analytics tools (e.g., Excel, Tableau, SQL) to analyze transaction data and generate insights. Soft Skills: Excellent communication and interpersonal skills, with the ability to manage stakeholder relationships and facilitate discussions across technical and non-technical teams. Strong problem-solving abilities and attention to detail. Ability to work on multiple projects simultaneously and effectively in a fast-paced environment. Strong business acumen with an ability to understand and align technical solutions with strategic business objectives. Desirable Skills: Experience with digital payment platforms, mobile banking apps, and online banking services. Familiarity with agile methodologies and tools (e.g., Scrum, Kanban). Certification in Business Analysis (CBAP, CCBA) or Project Management (PMP, Scrum Master) is a plus. Experience in managing vendor relationships and outsourcing partnerships.

Job Description Position Description: Support the treasury team to support day-to-day banking and administrative tasks related to mass tort settlements. This role is ideal for someone with foundational finance knowledge, strong attention to detail, and a willingness to learn. You’ll assist with documentation, transaction processing, and internal coordination to help ensure smooth financial operations. Essential Duties & Key Responsibilities: • Manage bank account procedures and setting up ACH/wire profiles, • Assist the QSF administration team with routine operational tasks, • Help process settlement distributions, • Assist with mail handling, remote check deposits, file uploads, and positive pay maintenance, • Maintain organized file systems and update documentation, • Support daily bank activity tracking and report any issues to senior staff, • Coordinate with internal teams to support banking-related tasks, • Perform basic reviews of financial data for accuracy, • Help prepare documentation for client-related distributions, • Enter data into financial systems and assist with account tracking, • Handle confidential documents with care and discretion, • Participate in team projects and contribute to administrative initiatives, • Bachelor’s degree in finance, business administration, or related field preferred, • Working knowledge of banking practices, rules, and regulations, • 1 -2 years’ experience in an office or financial operations setting, • Proficiency in Microsoft Outlook, Word, Excel, etc., • High attention to detail and strong administrative skills, • Excellent time management and ability to meet tight deadlines, • Exceptional written and verbal communication skills, • Ability to prioritize, organize, and manage multiple tasks/projects simultaneously Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel objects, tools, or controls; and reach with hands, talk, and hear. The employee frequently views a computer monitor and frequently uses a computer keyboard. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is regularly required to be mobile, and the employee occasionally travels both short and long distances via a variety of con Milestone & Co LLC is an Equal Opportunity Employer Minorites/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Job Description ABOUT MP: MP is a full-service HR and payroll services provider headquartered in Portsmouth, NH. Our powerful HCM platform and team of HR professionals provide a full range of solutions, from payroll and time and attendance to benefits administration, talent acquisition, HR consulting services and more to help clients reduce risk, ensure compliance, and streamline operations. We are in the market for someone who can aggressively grow our sales regionally in the Buffalo, NY Area. If asked to describe yourself, you would say that you exude professional interpersonal skills, are a true sales hunter, have the ability to cultivate a raving fan base of customers and partners, and have a consistent track record of crushing your goals. This is a remote position with occasional office time and travel. Ideal candidates are highly skilled at a consultative sales process and have experience closing business with respective customer relationships in the Payroll, HCM or HR Services industry targeting organization of 10-100 employees. The ability to leverage an existing rolodex to respective owners and executives a major plus. WHAT YOU WILL DO: • Maintain strong relationship with current MP Channel Partners., • Discover and grow new MP Channel Partners as a source of business for net new clients., • Sell in the SMB Market Space 1 - 35 Employees, • Partner with internal MP sales organization to help cross-sell MP products and service., • Execute successful sales strategy within territory, • Close new business and achieve profitable sales growth objectives, • Utilize strong consultative selling skills, • Identify and understand customer needs, • Understand our HR outsourcing solutions and model to drive strong attachment rates of our service offering with our payroll solutions, • Cultivate and grow referral relationships and partnerships within the CPA, banking, and broker communities, • Use Salesforce.com to capture and manage information regarding the sales process and customers WHO YOU ARE: • 1 to 4 years of outside sales experience in payroll/human capital management industry or SaaS, which you demonstrated the ability to meet or exceed quota, • Bachelor's Degree required, • Drive to succeed and grow your career with MP, • Strong prospecting skills; confident to make cold calls, ask for referrals, and seek new leads, • Ability to grow and cultivate Circles of Influence for referrals, • Excellent verbal and written communication, • Strong sales plan and presentation skills We offer a competitive salary commensurate with experience, along with a comprehensive benefits package that includes health insurance with an FSA option, retirement plans, paid time off, wellness benefits, and opportunities for professional development and growth. At MP, we know the importance of team engagement. We focus on building a strong company culture based on our core values. The value we operate by the most is that we treat our employees like they're our most valuable resource. MP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from qualified individuals of all backgrounds. If you require reasonable accommodation during the application or interview process, please inform us and we will make every effort to accommodate your needs.

Job DescriptionDescription: Universal Associates are hardworking, self-motivated individuals with positive attitudes who provide a specialized banking experience and are empowered to recommend solutions for individual client’s needs. Universal Associates follow our bank philosophy: Positive Energy, Positive Outcomes. Below is a list of essential functions of this position. Additional responsibilities may be assigned in the position. KEY RESPONSIBILITIES • Enthusiastically greet our clients and engage in conversations. Uncover opportunities and make product and service recommendations., • Deliver an exceptional experience to our clients by creating an unforgettable banking experience with every interaction., • Perform accurate transactions, maintenance for clients, account opening and retail lending at a high level., • Follow all bank policies and operational procedures to ensure security and compliance., • Meet or exceed performance targets related to customer satisfaction, product sales, and financial wellness conversations. ATTITUDES Builds positive relationships with internal and external clients by valuing other's feelings and rights in both words and actions, and embracing other's unique beliefs, backgrounds, and perspectives by demonstrating: • Respect- treat every client and colleague with dignity and respect., • Client Focus- greet customers warmly, listen attentively and provide tailored financial solutions., • Inclusion- embrace diverse perspectives creating a welcoming environment for all. BEHAVIORS Demonstrates strong business ethics and honest behaviors and the ability to positively influence and work with others to achieve excellent results by demonstrating: • Leadership- show leadership in day-to-day operations by modeling a positive attitude and strong work ethic., • Integrity- adheres to bank policies, arrives on time, takes responsibilities for their actions and contributes to a positive, trustworthy atmosphere that reflects the bank’s standards and values., • Collaboration- work effectively within a team, contribute ideas, and support colleagues., • Volunteerism- actively support and participate in community outreach and volunteer initiatives. COMPETENCIES Reflects skill, good judgement, positive conduct, and personal responsibility for assigned areas. Seeks to implement and leverage services and technologies that create efficiencies by demonstrating: • Accountability- accurately process transactions in compliance with bank policies and regulatory standards. Effectively manage cash drawer, TCD, TCR, ETM, Vault and coin machine responsibilities. Take ownership of daily job duties., • Innovation- identify opportunities to improve service efficiency or customer experience and suggest creative solutions., • Professionalism- consistently demonstrates courteous behavior, integrity, and a strong work ethic while representing the bank with a polished appearance and clear communication. POSITION LEVEL(S) EXPECTATIONS (if applicable) • UA I- Open consumer and business deposit accounts, • UA II- Ability to uncover and originate consumer loans plus all above duties., • UA III- Maintain current registration with NMLS to originate home equity loans and lines. Uncover and build upon Center of Influence and Networking Opportunities plus all above duties., • UA IV- Maintain current registration with NMLS to originate purchase mortgages plus all above duties. SEEKS PROFESSIONAL DEVELOPMENT OPPORTUNITIES Actively participate in expanding skill sets and career paths by attending training programs, workshops, certifications, and educational resources relevant to the role. Set stretch assignments and cross functional opportunities that foster growth and learning. Requirements: QUALIFICATIONS, EDUCATION, & EXPERIENCE To perform this position successfully, an individual must be able to perform each essential position requirement satisfactorily and a skills inventory is listed below. A high school diploma or general education degree (GED) is required, with related experience and secondary education preferred. A background screening will be conducted. • LANGUAGE SKILLS: Ability to read, comprehend, and interpret documents. Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization. Ability to communicate to clients directly and effectively., • TECHNOLOGY SKILLS: Ability to utilize telephone systems and possess good digital literacy including email, internet and intranet use. Experience or the ability to learn core transaction system, debit card system, statement processing system, cash advance machines and any other computer programs pertinent to performing job duties., • MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure., • REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to solve challenging problems involving several variables in a standardized situation. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. DISCLAIMER: This job description is not an exclusive list of responsibilities and duties. They may change at any time without notice. BENEFITS • Medical, Dental, Vision & Life Insurance, • 401K with company match, • Paid Time Off & Recognized Holidays, • Leave policies, • Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet), • Employee Assistance Program, • Employee Health & Wellness Program, • Special Loan and Deposit Rates, • Gradifi Student Loan Paydown Plan BankOnBuffalo is an equal opportunity employer and all applicants are considered based on qualifications without regard to sex, race, color, ancestry, religious creed, national origin, sexual orientation, gender identity, physical disability, mental disability, age, marital status, disabled veteran or Vietnam era veteran status. CNB Financial Corporation is an Affirmative Action Employer and is committed to fostering, cultivating and preserving a culture of diversity and inclusion.

Job DescriptionJob Title: Strategic Initiatives LeadLocation: Buffalo, NYHire Type: Contingent Hourly: $50.00 - $55.00/hourWork Model: HybridContact Email: No C2C, C2H 1099 or Visa Sponsorship available Nature & Scope:Positional OverviewAre you a talented Strategic Initiatives Lead looking for a dynamic and innovative work environment where your skills and creativity can truly shine? Join our client’s forward-thinking team, where you will work closely with senior managers to manage key initiatives, including supporting critical cross-functional projects related to strategic objectives, improving risk management and ensuring efficiency and sustainability of core processes and positioning. Apply now to be a part of a company that not only values your expertise but also empowers you to achieve your full potential! Role & Responsibility:Tasks That Will Lead To Your Success • Lead efforts to define scope/approach for department initiatives. Direct and monitor resources., • May be responsible on an individual basis for directing complex, critical, and highly visible projects for the division., • Provide analytical expertise to support initiatives that may include planning, design and analysis of results, presenting content at various governance functions, development of comprehensive content and materials, analysis of complex data sets, or analysis/optimization of data structures., • Consider stakeholder perspectives, address objections, help develop solutions, and drive action., • Interact with senior management (internal/external) to obtain pertinent information., • Directly or indirectly manage staff., • Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite., • Identify risk-related issues needing escalation to management. Skills & Experience:Qualifications That Will Help You Thrive, • Bachelors degree and a minimum of 6 years business, analytical, technical and/or product experience, or in lieu of a degree, a combined minimum of 9 years higher education and/or work experience, including a minimum of 4 years business, analytical, technical and/or product experience., • Experience in leading documentation of business requirements, process flows, and test cases., • Experience leading teams on large-scale projects (e.g. system migrations, business transformation), • Experience with Loan Servicing operations and/or technology (i.e. AFSVision, LoanIQ, Fiserv), • Banking and Finance industry experience is preferred

Job Description Overview Are you ready to join a growing team? CTG is seeking to fill a Strategic Initiatives Lead opening for our client in Buffalo, NY. Duration: 6 months Overview: The Strategic Initiatives Lead partners with senior managers across the Bank to lead key initiatives that support strategic goals, strengthen risk management, and enhance operational efficiency. This role leads cross-functional teams of up to 10–20 members and may directly manage staff. Primary Responsibilities: * Define project scope and approach for departmental or divisional initiatives; manage resources and timelines. * Lead complex, high-visibility projects impacting multiple business areas. * Provide strategic and analytical support, including project design, reporting, and presentation to senior leadership. * Analyze and optimize data structures, processes, and workflows. * Collaborate across teams, address stakeholder concerns, and drive alignment on business priorities. * Ensure compliance with the Bank’s risk and regulatory standards; escalate issues as needed. * Foster an inclusive environment and maintain internal control standards. * Complete other related duties as assigned. Scope of Responsibilities: Leads cross-functional initiatives that impact multiple departments, managing up to 10–20 team members and ensuring projects align with corporate goals and regulatory expectations. Supervisory/Managerial Responsibilities: Provides leadership, direction, and coaching to staff and project teams to deliver successful outcomes. Education and Experience Required: * Bachelor’s degree and 7+ years of relevant project leadership experience, or equivalent combination of education and experience. * Proven experience leading documentation of business requirements, process flows, and test cases. * Demonstrated success managing large-scale projects such as system migrations or business transformations. * Strong communication, analytical, and stakeholder management skills. Education and Experience Preferred: * Master’s degree in Business Administration, Finance, or related field. * Experience with Loan Servicing operations and/or systems (AFSVision, LoanIQ, Fiserv). * Experience in financial services or banking environments. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Rebecca Olan at . Kindly forward this to any other interested parties. Thank you!

Job DescriptionSalary: $22.00-$23.00/hr Come join a growing financial technology company thats leading the marketplace in both the marketing and servicing of credit cards! Continental Finance Company specializes in credit card options for those consumers with less than perfect credit. We are seeking a Quality Assurance Monitor to support our Operations team. The Quality Assurance Monitor is responsible for the review, monitoring, and analysis of our contact center vendor performance through real time call recordings and AI analytical platforms. Essential Functions: • Assist with management and oversight of an AI-powered speech analytics platform that detects sentiment, themes, and topics from real-time call recordings and text transcripts., • Actively provide insights and drive improvements to existing policies and processes based on observation, analysis of data, and strategic focuses., • Work closely with team members to ensure contact center vendors uphold defined expectations., • Contribute to a collaborative environment of continuous improvement and feedback by partnering closing with other operational departments., • Contribute to creating call monitoring methodologies and ensuring compliance with industry standards., • Oversee call monitoring activities and provide comprehensive reports on data and trends to the facility management team., • Engage in calibration sessions to maintain consistency in vendor evaluations. The ideal candidate will have the following: • An associate degree required. Bachelor's degree preferred., • A flexible, positive, and solutions-oriented mindset. This is a fast-paced environment that best suits individuals with the energy and willingness to tackle a variety of needs from our operations., • Ability to largely self-manage your time and energy appropriately across a high volume of needs of varying complexity, urgency, and topics., • Sense of ownership and responsibility towards troubleshooting issues and solutions with self-motivation to accept and complete tasks., • Highly organized individual with strong attention to detail., • Ability to communicate across a wide audience from operational end users, project stakeholders, and senior leaders., • Ability to multitask and successfully operate in a fast paced, team environment, • Must adapt well to change and successfully set and adjust priorities as needed, • Must have a high level of reason and analytical skills and the ability to be objective, • Prior banking or financial services experience is a plus but not required., • Compliance Management experience preferred., • Bilingual - ability to read, write and communicate effectively in both English and Spanish, preferred. Why Continental Finance? Continental Finance Company (the CFC) is one of Americas leading marketers and servicers of credit cards for consumers with less-than-perfect credit. Since our founding in 2005, we have prided ourselves on corporate responsibility to customers in terms of a strong customer support program and fair treatment. With our success, we have also grown into an innovative financial tech company! With a state-of-the-art consumer marketing and servicing platform, we provide a variety of services to consumers when other financial institutions will not accommodate them. With more than 2.6 million credit cards managed and serviced since our founding, we pride ourselves on putting the customer first.We are not a chartered banking financial institution, nor are we a debt originator or a credit card issuer. CFC is an equal opportunity employer that is committed to inclusion and diversity. Our company provides equal employment opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. CFC is seeking bright, energetic individuals that will help us grow and develop together! We uphold a promise to treat our employees with the same care and concern as we do our customers. We offer all employees a hybrid work schedule that includes three (3) days in the office and two (2) days working from home every week plus competitive compensation and benefits in an exciting, fast-paced business casual environment. Join our growing team and apply online today! CFC offers a hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday) #LI-HYBRID

Job DescriptionSalary: $22.00-$25.00/hr Come join a growing financial technology company thats leading the marketplace in both the marketing and servicing of credit cards! Continental Finance Company specializes in credit card options for those consumers with less than perfect credit. We are seeking a Workforce Analyst to support our Operations team. The Workforce Analyst will be responsible for the daily call center's performance by effectively delivering real-time (intra-day) management to optimize resources to achieve business objectives. Key functional responsibility includes demonstrating a strong understanding of how planning/forecasting staffing requirements translate to optimizing schedules and real-time (intra-day) management to support a multi-vendor relationship. Strong communication skills will be critical in this role as it will involve providing feedback to CFC and multiple vendors. The position may require some evening and weekend availability as business needs arise. Essential Functions: Real-time Adherence Monitoring: • Utilize workforce management tools to monitor agent adherence to schedules in real time., • Manage and optimize dialer campaigns to maximize contact rates and campaign effectiveness., • Develop accurate forecasts for contact volume and staffing requirements based on historical data and business trends., • Analyze contact center performance metrics, including service level, average handle time, and agent productivity., • Identify opportunities to improve efficiency and effectiveness within contact center operations., • Collaborate closely with contact center supervisors, managers, and IT teams to ensure seamless integration of workforce management tools and systems., • Provide real-time support and guidance to operational teams to ensure alignment with workforce management strategies and goals. The ideal candidate will have the following: • Ability to work a varied schedule based on business needs- rotating nights and weekends., • A Bachelor's degree in Business Administration, Statistics, or a related field is preferred OR previous experience in a contact center environment, focusing on workforce management and dialer campaign management., • Proficiency in workforce management software (e.g., NICE, Aspect, Genesys), dialer systems, and Excel., • Strong analytical skills with the ability to interpret data and generate actionable insights., • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams., • Detail-oriented with a commitment to accuracy and quality in all work activities., • Ability to work effectively in a fast-paced, dynamic environment and adapt to changing priorities. Why Continental Finance? Continental Finance Company (the CFC) is one of Americas leading marketers and servicers of credit cards for consumers with less-than-perfect credit. Since our founding in 2005, we have prided ourselves on corporate responsibility to customers in terms of a strong customer support program and fair treatment. With our success, we have also grown into an innovative financial tech company! With a state-of-the-art consumer marketing and servicing platform, we provide a variety of services to consumers when other financial institutions will not accommodate them. With more than 2.6 million credit cards managed and serviced since our founding, we pride ourselves on putting the customer first.We are not a chartered banking financial institution, nor are we a debt originator or a credit card issuer. CFC is an equal opportunity employer that is committed to inclusion and diversity. Our company provides equal employment opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. CFC is seeking bright, energetic individuals that will help us grow and develop together! We uphold a promise to treat our employees with the same care and concern as we do our customers. We offer all employees competitive compensation and benefits in an exciting, fast-paced business casual environment. Join our growing team and apply online today! #LI-HYBRID

Job DescriptionOur outsourced consulting and talent advisory firm has partnered with a highly respected professional services firm in the Buffalo/Niagara Falls area, to identify their next Chief Financial Officer (CFO)—a key leadership position that will drive financial strategy, operational efficiency, and long-term growth. This isn’t just a numbers role—it’s a seat at the leadership table, where you’ll shape financial direction, help execute growth initiatives (including M&A), and guide a high-performing finance team. If you’re a forward-thinking financial leader who thrives in a people-first, growth-oriented culture, this is an opportunity to make a lasting impact. Why This Opportunity? • High-Impact Leadership Role – You’ll sit on the Leadership Team, working directly with executive decision-makers to shape the firm’s financial strategy., • Growth & Innovation – This firm is built on a progressive, people-driven model, ensuring that its leadership team has both autonomy and influence in shaping the firm’s future. Strategic Financial Leadership • Develop and execute financial strategies that align with the firm’s long-term vision., • Lead budgeting, forecasting, and financial planning to support growth and profitability., • Oversee financial reporting across multiple business entities, ensuring accuracy and compliance., • Provide key financial analysis, including weekly and monthly scorecards, tax projections, and performance metrics., • Establish and maintain strong internal controls and financial policies to mitigate risk and ensure compliance with regulatory requirements., • Lead and develop a team of seven finance professionals, fostering a culture of growth, accountability, and innovation., • Serve on the Inorganic Growth Team, assessing and executing mergers and acquisition (M&A) opportunities. Bachelor’s degree in Finance, Accounting, Business Administration, or related field (MBA or CPA preferred). Proven success in a senior financial leadership role—ideally in professional services, consulting, or a similar industry. A strategic thinker who understands the connection between finance and long-term business growth. Strong leadership and communication skills—you know how to build, lead, and mentor a team. Technology and data-driven approach—comfortable leveraging systems and automation to optimize financial operations. Why Join This Firm? This is a high-growth, people-first firm where financial leadership is about more than just the numbers—it’s about driving strategy, shaping the future, and making an impact. The leadership team is engaged, forward-thinking, and committed to investing in their people—including their next CFO. Ready to take the next step in your career? Apply today and be part of something that goes beyond traditional financial leadership.

Job DescriptionJob ProfileJob Title: Mortgage Post Closing Specialist ILocation: Buffalo, NYHire Type: ContingentPay Range: $22/hrWork Model: OnsiteRecruiter Contact: Natalie Dunn | 443-345-3303 | & Scope:Positional OverviewThis is your opportunity to join one of the largest banking institutions in the US and a community leader, where career development is an ongoing mission. At the forefront is a commitment to finding the best talent, cultivating it, and ultimately helping employees reach their career goals. You'll be encouraged to pursue your personal career goals and make a difference in ways that matter most to you!Imagine Staffing is recruiting for a Mortgage Post Closing Specialist on behalf of our client, a prominent financial institution. This person will ensure all mail, trailing documents, credit files, and closing packages are received and updated on the mortgage production system. Contact settlement agents to retrieve trailing documents and audit documents received to data on the mortgage production system, as well as investor guidelines.Role & Responsibility:Tasks That Will Lead To Your Success • Track receipt of mail, trailing documents, credit files, and closing packages and update mortgage production system accordingly., • Match up credit files and closing packages to be prepped scanned to imaging software., • Update file tracking software and process barcodes for credit files., • Ensure all checks received in closing packages are processed appropriately and in a timely manner., • Audit trailing documents (Mortgages, Assignments, Consolidation Agreements (CEMAs) and Final Title Policies) per investor guidelines and in comparison to data on the mortgage production system., • Contact settlement agents and title companies (via phone, fax, or email) to request outstanding documents and/or corrections., • Complete various projects, as assigned, either individually or in a time environment., • Generate and follow up on daily department reports, as needed., • Communicate with impacted areas regarding exceptions as they arise., • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies., • Promote an environment that supports diversity and reflects the brand., • Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable., • Work closely with both Internal and External Customers such as co-workers, Loan Production Office employees, settlement agents, and title companies. Skills & ExperienceQualifications That Will Help You Thrive, • High school Diploma or GED; Associate Degree preferred., • One-year prior business experience preferably in Operations (Lender, Title Company or Settlement Agents office)., • Prior mortgage and/or customer service experience., • Good PC skills with working knowledge of spreadsheet and word processing software., • Ability to prioritize and work effectively under time constraints., • Excellent verbal and written communication skills., • Excellent organizational skills with an emphasis placed on detail., • Ability to work independently, as well as, within a team environment., • Ability to problem-solve.

Job Description Overview CTG is seeking to fill a Banking Services Operations Associate II opening for our client in Amherst, NY. Location: Amherst, NY Duration: 2 months, possibility for long term extension Pay: $22/hr Primary Responsibilities: • Review documents for accuracy and compliance to regulatory requirements., • Validate data in preparation for entry to a designated mainframe or computer system., • Properly secure collateral for the Bank., • Assist internal and external customers with basic problem resolution., • Perform other duties as requested by management. Education and Experience Required: • High School or GED., • One to two years relevant work experience. Education and Experience Preferred: • Associates degree., • Two to three years office experience. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact . Kindly forward this to any other interested parties. Thank you!

About Our Business: Client partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company's comprehensive suite of originations, servicing, and analytics solutions together with technology-enabled processing services creates a flexible, configurable, and scalable platform that addresses lenders and borrowers ever-evolving needs. About the Role: As a Customer Service Representative, you will work in a dynamic team environment, assisting with inbound and outbound calls. In this role, you will be responsible for assisting customers with their bank and automotive loan accounts. You will be key in helping Client achieve desired financial outcomes as defined by client objectives. Our clients included some of the largest financial institutions and automotive finance companies in the Client States! Essential Job Responsibilities: Responsibilities may include, but are not limited to Process ACH requests Provide payoff quotes for consumers and dealers Update customer account information (i.e. address change, name change) Add/ remove signers/ beneficiaries Assist customers with online banking accounts (i.e. password resets) Order copies of checks/ payments Perform other duties as assigned Required Qualifications: High school diploma or GED Prior customer service experience Demonstrated ability to take independent initiative Intermediate proficiency with Windows based software programs (i.e. MS Word, Excel) Solid analytical and multi-tasking skills that result in solid decision-making skills and time management Easily manage through change Strong customer/client focus with the ability to resolve issues with a positive outcome Comfort working in a fast-paced, high-volume office setting with great attention to detail Enjoys speaking on the phone Demonstrated ability to de-escalate customers turning bad experiences to positive ones Ability to manage high volume with high accuracy

The Banking Services Operations Development Program enables participants to gain in-depth professional and analytical experience with development of leadership and collaborative skills through a defined and customized immersive program. The Retail Servicing team is comprised of approximately 400 peo

The Banking Services Operations Development Program enables participants to gain in-depth professional and analytical experience with development of leadership and collaborative skills through a defined and customized immersive program.Program participants will gain experience in higher level operat

Commercial Lending Operations Team Leader. Serves as team leader within assigned Commercial Lending Operations unit with guidance from manager. Guides workflow, manages exceptions, assists in process improvement and related projects within Commercial Lending Operations.

M&T Bank is seeking a data driven and innovative HR Business Partner to join our HR team that supports our Banking Services team within Enterprise Operations.You will be part of a dynamic HRBP team that develops and executes on strategic talent initiatives in support of M&T Enterprise Operations and

Banking Services Operations Associate III Buffalo, NY (Onsite) 3+ Month Contract Web Cam Interview $18/Hr on W2.

Job DescriptionSalary: $23.56-$28.37/hr Come join a growing financial technology company thats leading the marketplace in both the marketing and servicing of credit cards! Continental Finance Company specializes in credit card options for those consumers with less than perfect credit. We are seeking a Genesys Systems Administrator to support our Operations team. The Junior Genesys System administrator will work under the guidance of the VP of Contact Center Performance Management to support and maintain a highly available, secure, and efficient environment that supports business operations and provides optimal customer experiences. This individual works in close partnership with others within operations as well as additional departments throughout the organization, including but not limited to IT, Marketing, Compliance and Legal. Essential Functions: System Installation & Configuration: • Install, configure, and maintain the Genesys Cloud platform, • Configure Genesys components such as routing, IVR, Bots, voice, chat, email, and other communication channels., • Monitor the performance of Genesys platforms to ensure optimal operation and resource utilization., • Troubleshoot performance issues, identify root causes, and implement corrective actions., • Create and manage user accounts, roles, and permissions within the Genesys environment., • Ensure proper configuration of user profiles and associated workflows for smooth operations., • Implement and enforce security protocols to protect data and ensure system integrity., • Monitor and audit system logs for any suspicious activities and take necessary actions., • Provide advanced troubleshooting for system outages, service disruptions, and incidents., • Analyze logs, system alerts, and call data to resolve technical issues efficiently., • Plan and execute system upgrades, patches, and updates with minimal downtime., • Perform regular backups of the Genesys system and verify the integrity of backup files., • Maintain accurate documentation for all configuration changes, system upgrades, troubleshooting processes, and maintenance activities., • Provide regular reports on system performance, incidents, and system health to leadership., • Work closely with the development, network, and support teams to ensure seamless integration and operation of Genesys systems., • Assist with the training of end-users and team members on new system features, functionalities, and best practices., • Provide on-call support and respond to after-hours incidents as necessary. The ideal candidate will have the following: • Bachelors Degree or 3 years of relevant experience., • Experience with Genesys Cloud systems highly preferred., • Basic understanding of the Genesys platform (Genesys Cloud, Genesys Engage, PureConnect, etc.) and general contact center technology., • Familiarity with telephony systems and concepts (e.g., VoIP, ACD, IVR, call routing)., • Strong analytical and troubleshooting skills, with a willingness to learn new tools and technologies., • Ability to identify, diagnose, and escalate system issues under guidance., • Good written and verbal communication skills for documenting issues and interacting with team members., • Ability to clearly explain technical concepts to non-technical users. One of the following Genesys Cloud Certifications must be completed within each 6 months in the role, with the expectation that all 4 will be completed within first 2 years in the role. • Genesys Cloud CX: Professional Certification (GCX-GCP), • Genesys Cloud CX: Developer Certification (GXC-GCD), • Genesys Cloud CX: Architect Certification (GCX-ARC), • Genesys Cloud: AI Digital Bots & Knowledge Certification (GC-AI-DB) Why Continental Finance? Continental Finance Company (the CFC) is one of Americas leading marketers and servicers of credit cards for consumers with less-than-perfect credit. Since our founding in 2005, we have prided ourselves on corporate responsibility to customers in terms of a strong customer support program and fair treatment. With our success, we have also grown into an innovative financial tech company! With a state-of-the-art consumer marketing and servicing platform, we provide a variety of services to consumers when other financial institutions will not accommodate them. With more than 2.6 million credit cards managed and serviced since our founding, we pride ourselves on putting the customer first. We are not a chartered banking financial institution, nor are we a debt originator or a credit card issuer. CFC is an equal opportunity employer that is committed to inclusion and diversity. Our company provides equal employment opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. CFC is seeking bright, energetic individuals that will help us grow and develop together! We uphold a promise to treat our employees with the same care and concern as we do our customers. We offer all employees competitive compensation and benefits in an exciting, fast-paced business casual environment. Join our growing team and apply online today! CFC offers a hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday) #LI-HYBRID

Manages patient care in home therapies programs while maintaining cost-effective clinical operations. Manages the operations of multiple Home Therapies programs with direct responsibility for results, including growth, patient retention, program costs, operational methods, scheduling, and staffing.

The role will work closely with the senior Risk & Controls, Program Execution and Payments Strategy leads and requires close interaction with global Markets Operations teams, Technology and interaction with our second- and third-line partners. Track record as a Risk focused Business Analyst/ Program

Responsible for profit and loss management of the assigned program including optimal performance of program operations to achieve or exceed budgets and key performance indicators. Manages patient care in home therapies programs while maintaining cost-effective clinical operations. Manages the operat

Knowledge of Markets Operations businesses/ functions is required. The role will work closely with the senior Risk & Controls, Program Execution, and Payments Strategy leads and requires close interaction with global Markets Operations teams, Technology, and interaction with our second and third-lin

Manages patient care in home therapies programs while maintaining cost-effective clinical operations. Manages the operations of multiple Home Therapies programs with direct responsibility for results, including growth, patient retention, program costs, operational methods, scheduling, and staffing.

Customer Support / Remote] - Anywhere in U.Competitive pay / Benefits - As a Customer Service Rep at Bush & Bush Law Group, you will: Manage incoming calls, emails, and messages from clients and provide timely and accurate responses to their inquiries; Collect and document essential information from

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Customer Support / Remote] - Anywhere in U.Competitive pay / Health, dental & vision / 401k match / PTO - As a Customer Service Rep at Diana Health, you will: Answer and triage incoming phone calls and app messages from our current patients; Provide excellent customer service by addressing inquiries

Customer Support / Remote] - Anywhere in U.Up to $24 per hour / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Copart, you will: Manage incoming calls and emails from customers, responding promptly and professionally; Provide accurate and timely information to customers r

Customer Support / Remote] - Anywhere in U.Competitive pay / Health, dental & vision / 401k match / PTO - As a Customer Service Rep at Diana Health, you will: Answer and triage incoming phone calls and app messages from our current patients; Provide excellent customer service by addressing inquiries

Call Center / Remote] - Anywhere in U.Competitive pay - As a Customer Service Rep at F&G, you will: Answer incoming calls and respond to customer inquiries in a professional and timely manner; Provide excellent customer service by actively listening and addressing customer needs and concerns; Accura

Call Center / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at OneTouch Direct, you will: Respond to customer inquiries and concerns in a timely and professional manner; Provide accurate information and solutions to customer issues; Maint

Customer Support / Remote] - Anywhere in U.Competitive pay / Benefits - As a Customer Service Rep at Bush & Bush Law Group, you will: Manage incoming calls, emails, and messages from clients and provide timely and accurate responses to their inquiries; Collect and document essential information from

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Call Center / Remote] - Anywhere in U.Competitive pay / Equipment provided - As a Customer Service Rep at American Specialty Health, you will: Provide exceptional customer service to clients and members; Answer incoming calls and respond to emails promptly and professionally; Accurately document and

Customer Support / Remote] - Anywhere in U.Competitive pay / Health, dental & vision / 401k match / PTO - As a Customer Service Rep at Diana Health, you will: Answer and triage incoming phone calls and app messages from our current patients; Provide excellent customer service by addressing inquiries

Customer Support / Remote] - Anywhere in U.Up to $24 per hour / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Copart, you will: Manage incoming calls and emails from customers, responding promptly and professionally; Provide accurate and timely information to customers r

Call Center / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at OneTouch Direct, you will: Respond to customer inquiries and concerns in a timely and professional manner; Provide accurate information and solutions to customer issues; Maint

Customer Support / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at GRT Financial, you will: Handle inbound/outbound calls and emails from clients regarding their accounts; Provide excellent customer service by addressing and resolving cu

Call Center / Remote] - Anywhere in U.Competitive pay / Health, dental & vision / 401k matching / PTO - As a Customer Service Rep at Beyond Finance, you will: Assist customers with inquiries and complaints via phone, email, and chat: Provide excellent customer service by actively listening, showing

Call Center / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at OneTouch Direct, you will: Respond to customer inquiries and concerns in a timely and professional manner; Provide accurate information and solutions to customer issues; Maint

Call Center / Remote] - Anywhere in U.Up to $24 per hour / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Equip, you will: Answer inquiry calls, emails, web forms, etc.Respond to inquiries quickly and efficiently while routing inquiries to appropriate departments; Collect patie

Customer Support / Remote] - Anywhere in U.Up to $24 per hour / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Copart, you will: Manage incoming calls and emails from customers, responding promptly and professionally; Provide accurate and timely information to customers r

Call Center / Remote] - Anywhere in U.Competitive pay - As a Customer Service Rep at F&G, you will: Answer incoming calls and respond to customer inquiries in a professional and timely manner; Provide excellent customer service by actively listening and addressing customer needs and concerns; Accura

Customer Support / Remote] - Anywhere in U.Up to $24 per hour / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Copart, you will: Manage incoming calls and emails from customers, responding promptly and professionally; Provide accurate and timely information to customers r

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