L'Oreal Brand Manager
hace 1 día
Queens
Purpose: Lead the L’Oréal beauty advisor team to achieve sales targets and ensure excellence in retail operations while delivering a best-in-class client experience aligned with L’Oréal standards. Opportunity, growth, and meaningful rewards! We offer: Compensation: $70,000 - $80,000 annually • Health, dental and vision insurance, • Generous paid time off (vacation, flex or sick), • Holiday pay, • *401(k) retirement plan, • *Company paid life insurance, • *Tuition reimbursement, • Employee discounts across all company brands, • Employee assistance program, • Training and exciting career growth opportunities, • Referral program – refer a friend and earn a bonus *Benefits may vary by position so ask your recruiter for details. Essential Functions: Lead the Sales • Set counter sales goals, team objectives, and action plans in alignment with L’Oréal and Dufry KPIs., • Coach and lead Beauty Advisors to achieve individual and team sales goals., • Monitor sales performance and share results with L’Oréal team and Dufry Supervisor weekly., • Motivate and inspire the team through daily floor meetings focused on sales targets, opportunities, and counter updates., • Track competitive retail sales and identify trends and strategies to stay ahead in the market. Lead the Operations • Every week gather and deliver tester needs from the team to maintain a complete and functional counter., • Every week report missing price tags to Dufry for reprinting., • Analyze weekly stock levels and communicate replenishment needs to the Dufry Supervisor and buying team., • Monitor tester and sample inventory to prevent stock loss and ensure merchandising compliance., • Maintain visual standards and ensure the counter is shoppable, clean, and aligned with brand expectations. Control expenses, minimize waste, and ensure security and cash handling procedures are Followed. Manage the Team • Ensure appropriate staffing levels and coverage based on traffic trends and business needs., • Communicate counter updates and strategic changes to the team on a need-to-know basis. Create a Best-in-Class Customer Experience • Deliver a premium client experience while answering customer queries and objections confidently., • Champion CRM practices and support the implementation of store and brand tools (e.g., Diagnostics, Virtual Try-On)., • Ensure the team delivers exceptional service, aligning with L’Oréal’s customer experience (CXE) and Net Promoter Score (NPS) standards. For Counter: • Build and maintain collaborative relationships with Dufry leadership and department store management., • Submit a monthly business report (due first week of following month) outlining wins, losses, opportunities, and SWOTs. Minimum Qualifications, Knowledge, Skills, and Work Environment: • 2+ years of retail management experience, preferably in beauty or luxury sectors., • Strong leadership, coaching, and communication skills., • Ability to multitask, adapt to a fast-paced environment, and lead a team to exceed performance expectations., • Proficiency in retail reporting tools and MS Office (Excel, Outlook, etc.).