Full job description Hiring for Manhattan Locations As a Guest Service Associate, you will connect and engage with our customers by providing excellent customer service and be an expert in the EWC brand. You will use your expertise to ensure every moment is an opportunity for confidence! We seek a charismatic person who can lead with care and integrity and is committed to delighting our guests. You MUST be STRONG IN SALES (Upselling)!!!!!! Perks & Benefits: This is a sales / performance-based position and you earn sales commission, in addition to an hourly wage, for hitting weekly sales targets! 50% off waxing and 40% discount on EWC retail products Hourly wage plus commission, resulting in typical total compensation of $20-$40/hour 401(k) with match Supplemented health insurance offered to associates who meet hours criteria Paid sick time and family leave Flexible days and hours because work / life balance is important Consistent schedule Responsibilities: Provide impeccable service to our guests and be a true ambassador of the brand ensuring that every guest is treated according to European Wax Center standards. Drive and exceed individual key performance indicators, by ensuring the highest level of customer service and guest experience. Understand and explain the benefits of our savings program, products, and promotions. Answer phone calls professionally and respond to guest inquiries. Provide the best experience for customers by continuously building knowledge of company promotions, packages, products, and loyalty programs. Create and maintain accurate annotations of customer reservations. Process customer purchases and maintain an accurate cash drawer. We are looking for a person who: Can work 24 - 35 hours per week, including one weekend day per week. Has a friendly, eager and personable demeanor and strong communication skills Thrives working in a team environment. Has a collaborative spirit and proactive attitude. Is able to manage productivity and sales to ensure goals are achieved. Is excited to prioritize and understand customer service and satisfaction. Responds well to coaching and performance goals. Is able to multitask and pivot. Has a work history that includes upselling sales experience. Hiring for Manhattan Locations!! About European Wax Center European Wax Center®, a leading beauty lifestyle brand franchise founded in 2004, offers guests a full suite of waxing services, as well as a proprietary line of beauty products in the skincare, body, and brow categories. EWC provides guests with a modern environment for a comfortable and luxurious experience, which is focused on EWC’s vision of Revealing Beautiful Skin®, through exceptional services by professionally trained and certified waxing experts. So confident in the experience, EWC offers first-time guests a free wax on some of its most popular services. EWC prides itself on its unique franchise business model and its network of more than 800 centers across the U.S.
Location: Remote (Flexible Work from Home) Type: Full-time/Part-time About Us: We are a vibrant, customer-focused floral shop dedicated to creating stunning floral arrangements and delivering smiles. We pride ourselves on exceptional customer service, breathtaking designs, and timely deliveries. Our mission is to help our customers celebrate life's special moments with the beauty of flowers. Role Overview: As a Remote Sales Representative, you will play a crucial role in driving our sales efforts, engaging with customers, and ensuring their floral needs are met with excellence. You will be the frontline ambassador of our brand, providing personalized service that converts inquiries into sales. This role is perfect for someone who loves flowers, enjoys interacting with people, and thrives in a flexible, remote work environment. Key Responsibilities: - Customer Engagement : Promptly respond to customer inquiries via phone, email, and chat platforms. Provide detailed information about our floral products, pricing, and services. - Sales Conversion : Utilize effective sales techniques to convert inquiries into sales. Guide customers through the purchasing process, offering recommendations and upselling where appropriate. - Order Management : Accurately process orders, ensuring all details are correctly entered into the system. Coordinate with our in-store team to guarantee timely preparation and delivery of orders. - Relationship Building : Cultivate and maintain positive relationships with customers to encourage repeat business and referrals. - Market Insight : Gather and report customer feedback and market trends to help improve our offerings and customer experience. - Achieve Targets : Meet or exceed monthly sales targets and contributing to overall team success. Skills & Qualifications: - Strong communication and interpersonal skills. - Proven experience in sales, customer service, or a similar role, preferably in retail or e-commerce. - Ability to work independently in a remote environment. - Excellent time management and organizational abilities. - Familiarity with CRM systems and sales software. - Passion for flowers and a keen eye for floral design is a plus. Why Join Us?: - Flexible Work Environment : Enjoy the flexibility of working from home while being part of a supportive team. - Growth Opportunities : Access to professional development and potential career advancement within the company. - Employee Discounts : Get special discounts on beautiful floral arrangements. - Positive Atmosphere : Join a team that values creativity, collaboration, and celebrating life's moments. If you are enthusiastic about sales and have a love for flowers, we'd love to hear from you! Join us in spreading joy and beauty through the art of flowers! 🌺