Process improvement jobs in United States

Job Overview: We are seeking a skilled and detail-oriented Sample Maker to join our team. As a Sample Maker, you will be responsible for creating high-quality garment samples using various sewing techniques and equipment. This is a crucial role in our production process, as the samples you create will be used for testing and evaluating new designs before they go into full production. Responsibilities: - Read and interpret design specifications to create accurate garment samples - Operate sewing machines and other equipment to sew and fabricate garments - Assemble garment components, such as sleeves, collars, and cuffs - Perform fitting adjustments and alterations as needed - Ensure that all samples meet quality standards and specifications - Collaborate with designers and pattern makers to troubleshoot issues and make improvements - Maintain a clean and organized work area Requirements: - Previous experience in a warehouse or manufacturing environment preferred - Proficiency in operating sewing machines and other garment construction equipment - Strong knowledge of garment construction techniques and sewing methods - Ability to accurately read and interpret design specifications, patterns, and templates - Attention to detail and ability to maintain high quality standards - Strong problem-solving skills and ability to troubleshoot issues with samples - Excellent time management skills to meet deadlines in a fast-paced environment Note: All positions at our company are paid positions, including internships. Job Type: Full-time Pay: $16.00 - $25.00 per hour Expected hours: 40 per week Benefits: On-the-job training Schedule: 8 hour shift Supplemental pay types: Overtime pay Work Location: In person

The Administrative Assistant is a member of the corporate team, supporting the achievement of the mission: The Administrative Assistant will contribute to this mission by providing support for, and participating in, key processes and programs that sustain the purpose and overall goal of the organization. This person will work with the Director and other staff to ensure that all administrative and facility needs are met through the provision of high-level administrative work. • Provide administrative support, research, preparing reports and memos, managing correspondence • Manage and arrange Google calendar, contacts, conference bridges, appointments and events, in accordance with department and company policies, and guidelines. • Coordinate team meetings including team and large group meetings. • Coordinate and execute special projects and initiatives as directed • Coordinate meeting logistics, and prepare meeting presentations and materials as directed • Ensure that office operation runs smoothly, including the proper maintenance of electronic work tools; liaison with suppliers for the maintenance of these tools, etc. • Provide exceptional customer service via email and by phone to clients, co-workers, external partners, callers and visitors of the Website • Create and maintain accurate administrative procedure manuals to ensure efficient operations • Organize, maintain, and periodically audit the company filing system (electronic) • Recommend opportunities for increased efficiency and process improvements • Light accounting • Attend occasional special events (may include weekends) • Work under minimal supervision and interact with company personnel at all organizational levels. Must maintain strict confidentiality on sensitive issues • Other duties as assigned • We are looking for an Administrative Assistant who takes pride in a job well done. Someone who is upbeat, hungry to learn and has a natural curiosity to want to figure things out. Qualifications • Genuine interest in helping others • Excellent written and verbal communication skills • Strong attention to detail • Excellent organizational skills • Strong data entry and analytical skills • Ability to effectively prioritize and meet deadlines for a wide variety of assignments • Experience working with and maintaining highly sensitive and confidential information • Flexible • Ability to operate standard office equipment and troubleshoot issues • Efficient in Microsoft Office Suite • Preferred, working knowledge of QuickBooks • Sound judgement and decision making ability • College Diploma (required) • Bachelor’s Degree (preferred) • 5+ years' experience in a virtual office environment • Fluently bilingual (En/Fr), Spanish and other languages, an asset. Additional Information LOCATION Work from your Home-Office Can work from anywhere from Canada or USA, as long as we have openings in your area. EDUCATION College, Finished Minimum 5 years Experience Training in Business Administration, Marketing or Communications, is preferred. REMUNERATION: Based on experience SCHEDULE: Flexibles hours Part-Time (minimum 15hours per week) or Full-Time (40hours) Week-days, Evening & Week-end Shifts available START DATE: a.s.a.p

We are currently seeking a Remote Data Entry Specialist to join our team. As a Remote Data Entry Specialist, you will be responsible for accurately inputting and maintaining data from various sources into our systems while working from a remote location. Your primary duties will include transferring data from paper documents, digital files, and spreadsheets into designated databases or electronic formats, ensuring data integrity, and identifying and rectifying errors. Additionally, you will collaborate with team members and supervisors remotely to prioritize tasks, meet deadlines, and address any concerns. The ideal candidate will possess strong attention to detail, excellent typing skills, and the ability to work independently with minimal supervision. Previous experience with remote work and proficiency in remote access tools and software is preferred. If you thrive in a remote work environment and have a passion for accuracy and organization, we encourage you to apply for this position. Responsibilities: 1. Independently manage and execute data entry tasks remotely, ensuring accuracy and efficiency in all operations. 2. Utilize remote access tools and software to securely access company databases and input data from various sources. 3. Verify the integrity of data by conducting thorough checks and validations, adhering to company standards and protocols. 4. Identify and resolve data discrepancies or errors remotely, collaborating with team members or supervisors as needed. 5. Organize and maintain electronic files and documents remotely, ensuring accessibility and proper categorization for future reference. 6. Prioritize and manage workload effectively, meeting remote deadlines and targets for data entry projects. 7. Maintain confidentiality and security of sensitive information while working remotely, following company policies and industry regulations. 8. Communicate regularly with remote team members and supervisors through email, messaging platforms, or virtual meetings to provide updates, seek guidance, and address any concerns. 9. Adapt to new remote tools, technologies, and processes to optimize efficiency and accuracy in remote data entry tasks. 10. Continuously improve remote data entry skills and knowledge through self-directed learning and participation in virtual training sessions or workshops. Pay: $20 per hour + $17 training bonus Note: In addition to the hourly rate of $20, a $17 training bonus will be provided upon successful completion of the training period.

Company Description The Specialists Ltd. is a leading supplier of fabrication, graphics, and props for film & television, live theater & events, advertising & experiential marketing, art & architecture, and more. With over 40 years of experience, our team of talented artists, craftsmen, engineers, graphic designers, and programmers work together at our 60,000 square foot facility in Queens, New York. Our seamless integration of tradition and innovation means that we can deliver high-quality products at lightning speed for a fraction of the cost. Role Description This is a full-time on-site role for a Bookkeeper/Administrative Assistant at The Specialists Ltd. located in New York, NY. The Bookkeeper/Administrative Assistant will be responsible for day-to-day tasks such as handling accounts payable/receivable, collections, as well as offering support to other accounting functions. Responsibilities Proficient in QuickBooks Desktop & QuickBooks Online (QBO), BILL.com & Microsoft Office Verify and set up new vendors in accounting system. Verify the accuracy of payables and supporting documents, resolve any discrepancies, process vendor invoices. Maintain and monitor records of payables and make recommendations for prioritizing payments. Strong phone etiquette and communication skills to effectively interact with clients and customers. Coordinate with other departments on past-due accounts and submit invoices/ statements to customers. Administer collections methods and maintain cyclical communication with client accounting teams to assure effective cash in-flow process. Verify and record customer payments, deposits, and transactions. Maintain and distribute W-9’s, 1099’s, Vendor Setup Forms, Credit Applications Organize and maintain accurate records of receipts and other source documents to support credit card purchases. Perform cash and credit card reconciliations in the accounting system. Create monthly statements and reports for AP & AR- collections. Verify the accuracy of customer accounts and billing records. Recognize opportunities for process improvement across accounts payable & collections process. Practice routine standards of corporate accounting principles and procedures efficiently with prudence. Provide support with routine audits if/when required. Provide administrative support as needed. Ad hoc duties as required. Knowledge of bookkeeping and accounting principles Attention to detail and ability to multitask in a fast-paced environment Associate's degree in Accounting, Business Administration, or a related field preferred

Job Title: Senior Business Development Manager Company: Consulting BBN Corp* Location: Remote About Us: Consulting BBN Corp* is a global consulting powerhouse, specializing in IT business solutions, digital transformation, process improvement, and problem-solving for operations, government management, fintech, and cybersecurity. With over 17 years of experience spanning across America, Europe, and Africa, our team of experts has honed their skills in design, project and program management, communication, facilitation, and negotiation. We are proud to be a socially responsible company, with 25% of our profits redistributed to NGOs (non-governmental organizations) to support social and environmental causes. Job Summary: We are seeking an experienced and results-driven Senior Business Development Manager to join our team and drive revenue growth through new business development, partnerships, and strategic initiatives. The successful candidate will have a proven track record of developing and executing successful business development strategies, building and maintaining strong relationships with key decision-makers, and closing complex deals. Responsibilities: - Develop and execute comprehensive business development strategies to achieve company revenue goals - Conduct market research and stay up-to-date on industry trends to identify new business opportunities - Build and maintain strong relationships with key decision-makers at potential client companies - Collaborate with cross-functional teams to drive new business growth and ensure effective sales strategies - Negotiate and close complex deals with new and existing clients - Develop and manage sales pipelines, tracking progress and adjusting strategies as needed - Analyze sales data and market trends to identify areas for improvement and develop data-driven sales strategies Requirements: - 5+ years of experience in business development, sales, or a related field - Proven track record of securing new business contracts and driving revenue growth - Strong industry knowledge and network - Excellent communication, negotiation, and closing skills - Strong analytical and problem-solving skills - Ability to work independently and in a team environment We Offer: - Competitive commission structure - Opportunities for professional growth and development - Collaborative and dynamic work environment - Access to cutting-edge technologies and trends - Global perspective and local knowledge - Dedication to delivering tailored solutions that meet the unique needs of our clients - The satisfaction of working for a socially responsible company that gives back to the community If you are a motivated and results-driven professional looking to join a global consulting powerhouse and make a positive impact, please submit your application. We look forward to hearing from you!

Full job description MortgageDepot is expanding and is looking for a highly organized and detail oriented individual to join our growing team. We have an immediate opening for an Office Administrator who has three to five years’ experience performing a wide range of office support functions. Job Description: General office responsibilities: Greet clients and visitors, as needed Streamline administrative processes, improve accuracy and efficiency to achieve organizational objectives Perform receptionist duties; including answer and screen phone calls, take messages and redirect calls to appropriate individuals Help organize and maintain office common areas Schedule appointments and arrange meetings Manage print and electronic filing systems Operate office equipment, such as fax machines, copiers, and ensure equipment is properly maintained and serviced, as well as arrange for repairs when equipment malfunctions Receive deliveries and keep inventory of office supplies/snacks and replenish items, as needed Regularly required to run errands, reach, bend or lift up to 20 pounds Act as the system administrator on the Pulse Mortgage CRM platform and perform end-user administration tasks, provide internal support and troubleshoot issues, as needed. Qualifications: High school diploma or general education degree (GED) required 3-5 years of assistant or administrative experience, or thorough understanding of office management procedures Strong verbal and written communication skills Working knowledge of general office equipment Highly organized with strong attention to detail Proactive and able to multi-task in a fast-paced, demanding environment Tech-savvy and advanced computer skills. Proficient in MS Word, Teams, Excel, and Outlook Outstanding interpersonal skills – able to collaborate effectively with a diverse group of people and job functions Budget and project management skills Job Type: Full-time Pay: $16.00 - $24.00 per hour Benefits: Health insurance Paid time off Schedule: Monday to Friday Work Location: In person

ActiveStar is looking for a leading healthcare provider in Brooklyn committed to delivering high-quality medical services to our community. We pride ourselves on our dedication to patient care and operational excellence. As we continue to grow, we are seeking a skilled Medical Biller to join our team and contribute to our mission of providing exceptional healthcare services. Job Description: We are looking for a detail-oriented and organized Medical Biller to join our team in Brooklyn, New York. The Medical Biller will be responsible for accurately and efficiently processing medical claims, ensuring timely reimbursement from insurance companies, and maintaining comprehensive billing records. The ideal candidate will have a strong understanding of medical billing procedures, excellent communication skills, and the ability to work effectively in a fast-paced environment. Responsibilities: Review and verify accuracy of patient demographic and insurance information. Prepare and submit electronic and paper claims to insurance companies. Follow up on outstanding claims, denials, and appeals to ensure timely reimbursement. Communicate with insurance companies, patients, and healthcare providers to resolve billing issues. Post payments and adjustments to patient accounts accurately. Maintain up-to-date knowledge of medical billing regulations, coding guidelines, and insurance policies. Assist with insurance verification and authorization processes as needed. Collaborate with other members of the healthcare team to ensure accurate and timely billing. Generate and analyze billing reports to identify trends and areas for improvement. Provide excellent customer service to patients and internal stakeholders. Qualifications: High school diploma or equivalent; associate's degree or certification in medical billing preferred. Minimum of 2 years of experience in medical billing and coding, preferably in a healthcare setting. Proficiency in medical billing software and electronic health records (EHR) systems. Strong understanding of medical terminology, CPT, HCPCS, and ICD-10 coding. Excellent attention to detail and accuracy in data entry and billing processes. Effective communication skills, both written and verbal. Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment. Familiarity with insurance billing guidelines, including Medicare, Medicaid, and commercial insurance plans. Strong analytical and problem-solving skills. Commitment to maintaining patient confidentiality and adhering to HIPAA regulations. If you are a motivated and detail-oriented individual with a passion for healthcare and medical billing, we encourage you to apply for this exciting opportunity to join our team in Brooklyn, New York. We offer competitive compensation and benefits, along with a supportive work environment where you can grow and advance your career in medical billing.

The Scratch team is hiring a Senior Site Reliability Engineer who will identify and deliver software improvements using their expertise in software development, complexity analysis, and scalable system design. Strong collaboration skills will be required to work closely with other engineering teams to ensure services/systems are highly stable and performant, meeting the expectations of our wide range of users and stakeholders. ● Lead and participate in the design and deployment of major shared infrastructure components to improve the availability and scalability of our services. ● Partner with app engineering teams to develop and ensure adherence to our product SLOs by responding and resolving production issues. ● Lead and scale our incident management, post-mortem processes, and on-call rotations. ● Build tooling and automation to support and increase accessibility of our platform with the goal of increasing the velocity of our product engineering teams. ● Support services from inception to delivery by bringing an eye towards: System Design, Scaling, Automation, Capacity Planning, Observability, and Reliability. ● Educate and train engineers on developer tooling and standards around reliability. ● Ideal Technology experience in or around: ○ Cloud: Amazon Web Services, Fastly, Cloudflare ○ Orchestration: Kubernetes ○ Metrics: Prometheus, Elasticsearch.

Provide administrative and sales support in managing small group health insurance book of business in NJ. Industry experience required. Previous General Agency experience a PLUS. Must understand how to prepare proposals, re-certify a group at renewal. process employee additions & terminations,and other duties associated with small group health insurance.Must know your way around a computer and have exceptional attention to detail. The right candidate will be tasked to improve on current systems and help the office run more efficiently. Looking for someone to take our agency to the next level.

Full job description About us La Trafila is a wholesale and retail fresh pasta business located in Gowanus, Brooklyn. Our goal is to provide customers with the highest quality & freshest pasta available. Our team has over 15 years of experience working in restaurants and mastering the art of pasta making in order to create a product made with skill, love & tradition. Job Summary We are seeking a highly organized and experienced Warehouse Manager to oversee our distribution operations. The Warehouse Manager will be responsible for managing the day-to-day activities of the warehouse, including inventory control, order fulfillment, and transportation planning. The ideal candidate will have a strong background in warehouse management systems and logistics, with the ability to effectively supervise a team. Duties - Oversee all aspects of warehouse operations, including receiving, storage, order fulfillment, and shipping - Develop and implement efficient warehouse processes and procedures to maximize productivity and minimize errors - Manage inventory levels and ensure accurate inventory counts - Coordinate with suppliers and vendors to ensure timely delivery of goods - Supervise logistics staff, providing guidance and training as needed. Responsible for hiring, scheduing and managing drivers. - Monitor performance metrics and implement strategies for continuous improvement - Ensure compliance with safety regulations and maintain a clean and organized work environment - Collaborate with other departments to optimize supply chain efficiency Experience - Proven experience in warehouse management, including knowledge of warehouse management systems (WMS) and transportation management systems (TMS) - Strong understanding of order fulfillment processes and logistics operations - Experience in supervising a team and managing employee performance - Knowledge of inventory control principles and practices - Familiarity with distribution center operations and best practices - Excellent problem-solving skills and ability to make sound decisions under pressure - Strong communication and interpersonal skills If you are a detail-oriented individual with a passion for logistics and warehouse management, we invite you to apply for the position of Warehouse Manager. We offer competitive compensation, benefits package, and opportunities for career advancement within our growing organization. Please note that only qualified candidates will be contacted for further consideration. Thank you for your interest in joining our team. Job Type: Full-time Pay: $55,000.00 - $60,000.00 per year Benefits: Paid time off Schedule: Day shift Monday to Friday No weekends Ability to Relocate: Brooklyn, NY 11215: Relocate before starting work (Required) Work Location: In person

Full job description DH2 Chauffeured Transportation offers our passengers the highest standards of professionalism, exemplified by our “client first” focus of unsurpassed attention to detail. We are early adapters of impactful technology. We increase the value we bring to customers by reducing risks and expenses associated with travel. Our goal is to consistently delight our clients with every aspect of our service, everywhere in the world. We Offer: Paid Training Paid Time Off Medical Insurance Starting hourly rate $22 Talent Requirements: Monitoring driver logs, keeping records Addressing problems, and dispatching drivers Monitoring weather reports and / or notifying authorities, if necessary Basic computer skills mandatory High School Diploma or G.E.D Must be at least 25 years old Must be reliable and available to work varied hours, weekends, and holidays Able to multi-task in a fast-paced environment Dependable At least 5-years of dispatching experience Knowledgeable of the Tri-State Area and all airports Must be detail-oriented and accurate. Strong problem-solving skills Must have excellent communication skills (both verbal and written) Bilingual English/Spanish Must be familiar with Google Drive Ability to schedule and manage drivers schedule Organized, analytical and drive for results Solid internal and external customer service skills Instinct for process improvement Job Type: Part-time Pay: From $22.00 per hour Expected hours: 24 per week Benefits: 401(k) Health insurance Paid time off Schedule: 12 hour shift Day shift Weekends only Application Question(s): Are you available to work Saturday and Sunday from 9 am to 9 pm? Education: High school or equivalent (Required) Experience: Dispatching: 3 years (Required) Language: English (Required) Spanish (Required) Shift availability: Day Shift (Required) Work Location: In person

HUMBLLE International Valley Stream, NY Hours: Part Time (Full Time possible over time per growth) Flexible Schedule and Remote Opportunity 1 Day in Office Mandatory Most Ideal Candidate: Local college student seeking Office Admin Experience Pay Scale: $15/hr; Entry Level About Us HUMBLLE International is a dynamic and innovative recruiting organization specializing in helping individuals and organizations improve their financial stance and fuel their overall holistic growth. We are seeking passionate and driven college students (or recent college graduates) to join our organization as our Office and Relationship Manager. The ideal candidates will work as a central liason between our leadership, clients, and field agents. In this role, you will be at the forefront of our mission as you connect our front office participants to the back office duties efficiently, allowing for seamless transactions and progressive growth of the organization. Responsibilities Your primary responsibility as an Office and Relationship Manager will be to efficiently complete the assigned office duties while assisting the varying individuals (clients and representatives) in the process. Your tasks will include: Office Admin: Processing paperwork and projects essential to our daily needs and focus. Relationship Builder: Establish and maintain strong relationships with contacts, understanding their specific needs, and providing excellent customer service. Keep all parties (clients and representatives) engaged while working with us via constant followup calls, emails, and social media interaction. Market Research: Conduct thorough research to identify potential organizations that could benefit from our services. Outreach: Initiate contact with business owners, CEOs, and/or HR managers via phone, email, LinkedIn, or other relevant platforms to introduce our services and build relationships. Pitching Services: Clearly and compellingly articulate the benefits of partnering with HUMBLLE International for their recruiting and client servicing needs. Appointment Setting: Securing appointments for discovery calls with interested startup representatives and coordinating the scheduling of these calls. Reporting: Tracking and reporting your outreach efforts and outcomes as directed. Participating: Attend virtual meetings and trainings as necessary and assigned. Optional travel to attend networking and educational conferences, also available. Qualifications Currently enrolled in college (Junior or Senior) or recently graduated, with a passion for organization, team work, and entrepreneurship. Strong communication and interpersonal skills. Self-motivated and able to work independently. A proactive and results-driven mindset. Familiarity with recruiting or human resources concepts is a plus but not required. Organized and Timely - Able to handle paperwork processing and deadlines. What you Get Work Reference from HUMBLLE International: Upon successful completion of your Ambassador role, you will receive a valuable work reference from Funded.club, enhancing your future job prospects. Sales Training and Experience: Gain hands-on sales experience and access to training resources that will help you develop crucial skills for a successful career in sales or people development. Uncapped Commission Potential: You will have the opportunity to earn $1000 or more per month in commissions, and there is no limit to how much you can earn, allowing you to maximize your earnings based on your performance. This is in ADDITION to your base pay of $15/hr. Career Development: HUMBLLE International is committed to your growth. You will have the chance to explore career paths within our organization, including roles in recruiting, sales, or marketing, providing a platform for your professional development. Free Virtual Webinars: Join webinars hosted by HUMBLLE International's leadership team, where you can learn from industry experts, gain insights, and further support your personal and professional growth. Networking Opportunities: You'll have the opportunity to attend and learn from events and engage with many communities in your local area, expanding your network and knowledge of the financial and professional ecosystem. Position Details Job Type: Part-time Base Pay + Commission Opportunity Location: Mostly Remote ; 1 Day in Office Join us as an Office and Relationship Manager and embark on a rewarding journey of learning, networking, and personal growth while making a tangible impact on the success of individuals and organizations in need of top-tier financial services. HUMBLLE International is dedicated to fostering a diverse and inclusive workplace and welcoming applicants from all backgrounds and experiences. Thank you for considering this opportunity. Your application will be fully reviewed by a dedicated recruiter who will respond based on the matching of your experience and qualifications.

The Operations Manager PFS will manage the hospital Patient Accounting Business Office. This position is on site and responsible for facilitating daily operations of AR management, including coordination with hospital and organizational departments affecting billing processes as well as direct oversight of operational duties such as: billing, collections, cash posting and overall accounts receivable. This position is also responsible for managing and coordinating team efforts toward a specific service delivery function and provides coaching, feedback, and corrective action as needed, to service delivery team members. This role is also required to provide monitoring and achievement of service metrics as set by the organization. Responsibilities: - Recognize and solve user gaps in understanding of processes and collection aspects. Develops and/or implements bottom-up strategies to improve operational performance - Foster an environment that promotes teamwork and positive communications within the service area and department - Demonstrate importance of employee engagement by focusing on priority areas with meaningful action plans throughout the year - Work collaboratively and strategically with the Revenue Cycle team to develop and operationalize processes and procedures, with continuous process improvement activities - Establish and maintain effective working relationships with all stakeholders. Influence/negotiate with internal and external stakeholders to drive strategy execution - Contribute to the ongoing performance management, to include quality assurance, production and process improvement activities - Continually stays abreast of operational performance, identifies degradation in service levels and leads remediation of issues Qualifications: - 5+ years hospital revenue cycle experience - 1+ years management experience - Knowledge and understanding of transaction reconciliation and refund policy and procedures - Proficient with Microsoft office - Proven ability to organize by being proactive in prioritizing needs and effectively managing resources - Proven ability to organize by being proactive in prioritizing needs and effectively managing resources - Proven effective communication skills, leadership, and customer orientation. Able to work with both onshore and offshore partners - Able to travel up to 10% Benefits: - Benefits package available - 401k plan

The company needs a performance-driven Customer Success Manager to join our team. The primary focus of this role is customer acquisition and retention. You will build relationships that strengthen and support the health of our company. Other tasks include updating information using our CRM software and proactively collecting feedback to increase our team’s success. Duties and Responsibilities Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts Work with customers to ensure they are leveraging effectively and finding value in our services Become an expert and educate customers on the use and benefits of our products Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes Maintain a revenue base by managing account retention and renewal Drive upgrade revenue through increased product adoption and increased usage Customer Success Requirements and Qualifications Bachelor’s degree in a relevant field Experience in account management or in a similar customer-facing role Familiar with customer success metrics and key performance indicators (KPIs) Knowledgeable about our product specifications Communication skills

As a Customer Service Representative, you will be the first point of contact for customers, providing them with assistance and resolving their inquiries or issues. You will interact with customers through various communication channels, such as phone calls, emails, live chats, or in-person interactions. Your role is to ensure a high level of customer satisfaction by addressing their needs effectively and efficiently. Responsibilities: · Provides prompt, accurate, thorough, and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. · Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. · Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries. · Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. · Responds to research and/or assists with priority inquiries and special projects as required by management. · Provides feedback to management regarding customer problems, questions, and needs. · Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management. · Follows through on complaints until resolved or reports to management as needed. Maintains basic knowledge of quality work instructions and company policies. · Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. · Maintains all departmental productivity, quality, and timeliness standards. Assist with the training of new employees and cross training of co-workers. Other duties will be assigned. Benefits: • Medical, Dental & Vision Insurance, Life and Long-Term Disability Insurance. • Tuition Assistance • Comprehensive In-House Training Program • Employee Assistance Program • Paid Time Off • Sign-On Bonus Experience: · Work Experience: 1 year of claims processing or customer service experience OR bachelor’s degree in lieu of work experience. Preferred Work Experience: 3 years-of customer service or call center experience. Skills: · Basic computer operating skills. Standard office equipment. Knowledge of word processing, spreadsheet, and database software. Education: · High School Diploma or Equivalent or associate degree

Our company, is a comprehensive aviation service company based in Hainan, China. We provide a wide range of services, including General Sales Agent (GSA) and Ground Handling Agent (GHA) services for foreign airlines, aircraft buying, selling, and leasing services, aircraft materials buying, selling, and leasing services, as well as assistance with opening, operating, and settling Chinese routes. We leverage the advantages of Hainan Free Trade Port and offshore settlement policies to offer high- quality services to our customers. With its expertise, industry qualifications, and strategic partnerships, the company is well-equipped to meet the diverse needs of its clients and support their success in the Chinese aviation market. We’re currently in the process of establishing a branch in New York, USA. We are seeking a highly qualified Airlines Marketing Specialist to join our team. Candidate must be competent in both Chinese and English. In addition to outlining the job responsibilities, experience requirements, educational qualifications, and professional requirements, we will also address the legal requirements specific to this position in the United States. Job Responsibilities: - Develop and implement strategic marketing plans to promote the services of our - client airlines. - Conduct market research and analysis to identify target markets, customer - preferences, and industry trends. - Collaborate with internal teams and external partners to create compelling - marketing campaigns, including digital marketing, social media, advertising, and - promotions. - Manage and optimize digital marketing channels, such as websites, social media - platforms, email marketing, and search engine optimization (SEO). - Plan and coordinate participation in industry events, trade shows, and conferences - to enhance brand visibility and generate business leads. - Monitor and analyze marketing campaign performance, generate reports, and - recommend improvements for future initiatives. - Build and maintain strong relationships with airline clients, travel agencies, and - other industry stakeholders. - Stay updated on industry developments, competitor activities, and emerging - marketing trends. Experience Requirements: - Minimum of 3-5 years of experience in airline marketing or a related field, with a - strong understanding of the aviation industry. - Proven track record of developing and executing successful marketing campaigns - and strategies. - Knowledge of digital marketing techniques and platforms, including social media, - content marketing, email marketing, and analytics tools. - Experience in market research, competitive analysis, and customer segmentation. - Excellent communication and presentation skills to effectively convey marketing - messages to diverse audiences. - Strong project management skills with the ability to manage multiple campaigns - simultaneously. Educational Requirements: - Bachelor's degree in Marketing, Business Administration, or a related field is - preferred, but not mandatory. Professional Requirements: - Familiarity with airline industry marketing regulations and best practices. - Proficiency in marketing automation tools, CRM systems, and analytics platforms is - a plus. Legal Requirements for the United States: - Must be legally eligible to work in the United States. - Familiarity with U.S. advertising and marketing regulations, including those - governed by the Federal Trade Commission (FTC) and the Department of - Transportation (DOT). - If you meet the above requirements and possess extensive experience and - knowledge in airline marketing, please submit your resume and relevant documents. We will review applications and contact qualified candidates for further assessment. Thank you for your interest in our company, and we look forward to the opportunity of welcoming you to our New York branch! Please note: This job advertisement is for reference only, and specific details and requirements may be adjusted based on actual circumstances and legal requirements in the United States.