JOB TODAY logo

Process improvement jobs in Paterson, New JerseyCreate job alerts

Are you a business? Hire process improvement candidates in Paterson, NJ

  • Temporary Program Director (Hawthorne Heights)
    Temporary Program Director (Hawthorne Heights)
    4 days ago
    $75000 yearly
    Full-time
    Paterson

    Job description: The Program Director oversees all facets of program operations for Hawthorne Supervised Apartment Program, the Supported Living Program and the NJCDC Day Program. The Assistant Director also provides administrative and programmatic support to the Director of Residential Operations. Responsibilities: · Ensures overall performance of programs meeting identified outcomes, including expectation of a program culture that is inspiring, nurturing, and supportive · Hires, trains, supervises and evaluates program staff. · Establishes the staff schedule. Reviews and approves staff time sheets, vacation and holiday requests. · Coordinates the referral and admissions process · Coordinates the planning for new residents to move into the residence, including reading records and completing evaluations to determine appropriateness of potential program residents, as well as ensuring that all admission records are in place prior to the move-in date. · Initiates and coordinates the ongoing Individual Habilitation Plan for each resident and ensures that all staff is active participants in the required components of this process. · Monitors the DTR progress for each resident. Tracks progress related to residents’ IHP goals and objectives. · Ensures the timely and thorough completion of program documentation as required by state licensing standards, agency policy and procedures and continuous quality improvement (CQI) guidelines. · Reviews the daily logs, medication logs, communication log, activity sheets, and incident reports at least once every 72 hours to identify any errors, problems, trends, or issues which require intervention. · Provides administrative & programmatic support to the Director of Residential Operations · Works with Director of Residential Operations to ensure that program staff is thoroughly familiar with State licensing standards and policies and procedures of NJCDC’s residential programs. · Assists Director of Residential Operations in new program development, including attending planning meetings. · Cooperates with the Department of Children and Families, Department of Human Services, Division of Developmental Disabilities, Division of Mental Health & Addiction Services and the Office of Licensing during all investigations. Prospective applicants must possess a Bachelor’s Degree in social work or human services field preferred and three years experience in residential setting; demonstrated experience working with developmentally disabled; excellent organizational skills; self-starter; ability to work independently; ability to multi-task; Excellent interpersonal, verbal, and written communication skills; and a valid, clean New Jersey driver’s license.

    Immediate start!
    Easy apply
  • Support Engineer
    Support Engineer
    5 days ago
    $70000–$80000 yearly
    Full-time
    Hackensack

    Support Engineers work on all level reactive tickets. The Support Engineers possess a broad range of both technical and business skills, as well as the ability to find common trends to bring up to management for possible automation. Our Support Engineers work closely with our clients and other internal resources to provide best in class IT services, therefore excellent oral and written communication skills are required. ROLE AND RESPONSIBILITIES • Develop and maintain knowledge of client networks, • Work directly with clients to provide reactive technical support, • Support Desk Scheduling, • Identify trends and underlying technology issues impacting tickets per endpoint (TPE), • Collaborate with team to assess process improvement opportunities, assess tools, etc. to improve Support operations, • Keep manager informed of issues that may impact the organization, • Ensure best practice methods are in use wherever possible and assist in the growth of services practice, be they incidental, contractual, or managed service provisioning., • Implement DATA "Company Way", • Implements & helps define best practices, • Handle every ticket with a business first mindset, • Own every ticket to completion even when escalating in necessary, • Proven ability to set and manage client expectations, • Exceptional customer service and communication skills QUALIFICATIONS AND REQUIREMENTS • Communication, Oral - Speaks clearly and persuasively; listens and gets clarification; responds well to questions; participates in meetings., • Communication, Written - Ability to communicate in writing clearly and concisely; edits work for spelling and grammar; varies style to meet needs; presents numerical data effectively., • Problem Solving - Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group solving situations., • Business Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values., • Analytical Skills - Ability to use thinking and reasoning to solve a problem., • Able to normalize the tech jargon when communicating with clients in a professional way, • Skills And Experience:, • 5 plus years of experience in network / IT systems and troubleshooting steps, • Experience with helpdesk/desktop support, • Experience with Microsoft 365, Exchange, OneDrive, SharePoint, and Teams, • Experience with Windows Server, Active Directory Management, Group Policy, Etc., • A general understanding of TCPIP, DNS, DHCP, and RADIUS, • Hands on experience with virus, spyware, and malware removal, • Network troubleshooting skills, • Experience installing and supporting Microsoft Office Suite, • Experience in Firewall, Spam Filtering, AV and other security tool management

    Immediate start!
    Easy apply