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  • Assistant Store Manager
    Assistant Store Manager
    9 days ago
    Full-time
    White Plains

    Position Overview The Assistant Store Leader of Operations leads and supports the Store Leader by directing activities required to achieve all store goals, including best of class guest service, sales objectives, operating expenses, loss prevention, and merchandising presentation, while driving both associate and guest engagement. You will provide guests with exceptional service, through relationship building, product knowledge sharing, and presenting a clean, well-maintained store environment. Operations Leaders drive excellence through increasing sales, finding operational efficiencies, and developing top talent within their team. People • Fosters a guest-focused team environment through driving volume and anticipating guest needs, • Achieves excellent guest service by role-modeling company service standards, • Proactively provides timely feedback to associates, rewards and recognizes performance to drive retention, • Holds self and associates accountable for achievement of financial results and performance standards, • Manages conflict and coaches by applying company’s recommended processes, standards and guidelines, • Empowers and involves associates in decision-making processes, • Receives feedback and fosters dialog around solutions, • Develops associates through an individualized approach by matching talent with tasks, delegating, and challenging on results, • Fosters team commitment through support, relationship building, and recognizing individual contributions, • Leads by managing through change and adversity, • Makes recommendations on hiring, promotions, and terminations of team members based on performance Process • Consistently meets or exceeds store and individual goals and contributes to the store’s overall goals., • Engages our guests and make their shopping experience exceptional!, • Co-Leads floor sets/refresh management, • Makes recommendations on hiring, promotions, and terminations of team members based on performance, • Manages and oversee scheduling, • Manages back of house organization, • Manages shipment and product prep process (steaming, hanging etc.), • Plans and manages merchandise markdown process, • Manages supply orders, maintenance & cleaning, • Manages Inventory/Damages, • Audits and manage banking & loss prevention systems, • Trains new associates on operational processes, • Co-manages payroll and responsible for store’s financial performance, • Responsible for decisions regarding store operations and planning, • Controls workflow through successful planning and delegation, • Executes task directives within designated time frames, • Completes opening/closing procedures, • Adheres to loss prevention practices and reports potential incidents to ensure shortage control in order to protect Company assets, • Communicates effectively with executive team., • Must be able to lift & carry heavy boxes (up to 30 lbs) Presentation • Utilizes and manages the use of weekly reporting to track, analyze and communicate business results and determine strategies to maximize sales, • Interprets Home Office communication through Store Leader / District Leader partnership, • Partners with the Visual District Leader and Visual Assistant Store Leader to oversee and manage the roll-out of floorsets, window sets, fixture placement and overall visual environment., • Maintains an awareness of brand aesthetic and relevance to the store environment and communicate with team, • Communicates performance observations and offers feedback to the District Leader Qualifications • 1 year Retail Management, • Bachelor’s Degree preferred, • Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently. May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location. Must be able to lift and carry 30 pounds regularly without assistance. Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition: • #73 in Fortune 100 Best Companies to Work For® 2023, • #4 in Fortune Best Workplaces in Retail™ 2022, • #93 in Best Workplaces for Millennials™ 2023, • #34 in Fortune Best Workplaces for Women™ 2022

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  • Front Desk Receptionist
    Front Desk Receptionist
    1 month ago
    $25–$26 hourly
    Part-time
    Port Washington

    OVERVIEW As a Front Desk Associate, you are the first point of contact for people when they enter the building. Your role requires a flair for hospitality and customer service, providing the best possible experience for customers as you check them in, process credit card and cash payments, and assist with any questions they might have. You will need to handle questions and problem-solve effectively while making guests feel welcome, heard, and valued. YOUR MISSION To assist customers (whether residents, members, or guests) with checking in, booking classes and lessons, making payments, and any other membership or amenity related questions they have, while providing excellent customer service and maintaining the URBN Playground reputation. WHAT YOU’LL DO • Deliver amazing customer service by having a hospitality-focused, customer-first mindset, • Set up / pack down equipment (e.g. cash registers / boxes, devices) at open / close times, • Check members in as they arrive to use the amenities or for classes / lessons, • Assist residents with the URBN Playground app to make their reservations and purchases, • Utilize URBN software to manage reservations and bookings, handle messaging through the app., • Ensure security of cash registers / cash boxes at all times during shift, • Count starting amount of money at the start of shift, • Balance cash at the end of the shift and complete cash drop form, • Process guest passes or current promo codes from periodic marketing campaigns, • Answer phone calls and e-mails and escalate queries as needed, • Supervise other staff on shift as needed (e.g. porters) to ensure amenities run smoothly, • Hold a set of keys and open and lock gates and doors as needed, • Know what events or lessons are going on and be able to answer questions about them, • Liaise with key people (e.g. trainers, event planners, Lifestyle Director, pool operator) to ensure smooth operations of all the above YOU’RE GOOD AT • Getting things done, • Keeping track of many things at once and paying attention to detail, • Remembering customers’ names and making them feel welcome, • Diffusing customer complaints and solving problems, • Working independently with minimal supervision, • Handling phone calls and e-mails in a professional and efficient manner, • Building relationships with customers and key vendors BROWNIE POINTS • Prior experience in a sales-related job, • Prior experience in a hospitality position, • Familiar with property management software

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