- Work with carriers to ensure shipments are dispatched, loaded, and emptied in a timely manner. - Ensure all logistics activities accurately reflect the actual times the work transpired. - Understand all customer requirements and implement plans to meet service expectations. - Be familiar with the geographic service areas and the industry-standard rates applicable to each. - Respond to all customer inquiries—both internal and external—regarding loads, services, or billing information. - Source new customers by developing leads and cold-calling potential clients. - Create, develop, and maintain strong business relationships with customers. - Continuously increase and maintain an understanding of current market conditions and business trends. - Manage and negotiate rates based on current market demand. - Thoroughly understand the complexities and rapid changes in the freight industry, and use this knowledge to better serve the existing client base. Requirements: The successful candidate will have 6months to 2+ years of experience in Sales, Supply Chain/Logistics, Customer Service, or Customer Relationship Management. They should possess a high energy level, a positive attitude, keen attention to detail, and the ability to thrive in a high-pressure environment. - Proficient in Excel, Microsoft Office products, and transportation industry software. - Strong accuracy in data processing, including the ability to reconcile work, follow up, and correct errors when needed. - A confident, self-directed individual who can identify and resolve problems independently. - Excellent interpersonal skills with the ability to interact professionally with a wide range of internal and external stakeholders. - A proactive approach to improving operational efficiency driving updates in software and processes to enhance accuracy and reporting.
Job Title: Member Services Representative (Benefits Specialist) Department: Member Services The 32BJ Benefit Funds is growing, and we’re currently seeking mission-driven Benefit Specialists (Member Services Representatives) to join our team. We offer: Competitive Salary coupled with a great work/life balance Prime Location - Flatiron District in Manhattan (NYC) Comprehensive Health Package including medical, dental & vision coverage with no employee contribution to the premium for a family plan Pension Benefit that includes monthly employer contributions Retirement Benefit that includes 3% 401K employer contributions Professional Coverage/Reimbursement includes Tuition Reimbursement Program Paid Time Off including vacation, personal, and sick days Federal Paid Holidays – Up to 11 days off with pay And more... Mission-driven, internal job growth opportunities Annual Salary Clarification: Non-Bilingual: $50,926.57; Bilingual: $53,063.84 - Per Collective Bargaining Agreement (CBA) FLSA Status: Non-Exempt (Eligible for OT per business needs) Work Hours: 35 Total (Available shifts Monday-Friday 8:30am-6:00pm) About Us: Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. For 2023 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Through this technology investment, we have gathered and analyzed thousands of data insights to influence health insurance legislation and propose new health policy. Our efforts have galvanized many leaders and the consensus is there is plenty more work to be done. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Position Summary: After extensive paid training and under the supervision of the Member Services Call Center or Welcome Center Supervisor and MSR 2/3 Team, works as a Benefits Specialist for the Member Services Call Center or Welcome Center to assist participants with information for all the benefits offered by the Fund. Essential Duties and Responsibilities: Collecting and analyzing data/information to resolve a problem in real time, at high volume standards. Provide customer service to participants to resolve eligibility or Fund benefit issues. Displayed proficiency in all processing systems: eligibility process, Health benefits and system, COOL/V3/DYNAMICS system, CRM/WF and vendor systems Displayed proficiency in all Funds (Health, Pension, Legal, SRSP, Shortman). Handling of inquiries through vendors, Medical, Optical, Pharmacy, Dental and Employee Assistance. Follow workflows to resolve participant questions. Representatives analyze and interpret customer phone and written correspondence. Ongoing management of own inventory of work accumulated through Participant interactions/inquiries. These inquiries will involve customer complaints or inquiries on eligibility, enrollment, benefits and claims, and Pension related issues. Operating computers with multiple information screens to research and resolve customer inquiries on line. Representatives ensure that all processing meets or exceeds MSR Quality measurement objective and performance standards, including, but not limited to, handling and documentation. Ability to effectively communicate to Participants. Perform any other relevant, related or pertinent work or duties as requested or assigned. Qualifications: To perform the job satisfactorily, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. As well, the candidate must be free of any disciplinary actions. Technical Skills: Strong computer skills. Detailed knowledge of benefits as displayed in training and determined through subject matter exams utilizing OneView, vendor systems, COOL/V3/DYNAMICS and CRM processing system. Ability to prioritize work and meet deadlines. A demonstrated capability to manipulate and use multiple software programs and macros simultaneously including Excel, Microsoft Word, Windows and Outlook applications. Strong analytical, problem solving and decision-making skills. Excellent organizational and prioritizing skills. Strong ability to multitask. Various work schedules available. Interpersonal Skills: Strong oral and written interpersonal skills. Demonstrated customer service orientation. Ability to effectively operate in fast-paced work environment. Excellent listening skills. Detail oriented with excellent organization and communication skills. Experience working directly with customers. Education and/or Experience: High School diploma, some college preferred; Health Care, Employee Benefits and/or Customer Service experience are strongly preferred. Bilingual Language Skills: Fluent in multiple languages is a plus, but not required. Reasoning Ability: Above average. Certificates, Licenses, Registrations: None
NOTE: This is a commission-based only Must have a Real Estate License to be qualified. Tired of Residential? Looking to try something new? We are looking for a Residential Agent who wants to learn and try Commercial real estate. You can continue working in residential during the busy season, but we currently have more leads coming in than we can handle. We need someone to manage leads in our HubSpot CRM and ensure all leads are followed up with until they close. Residential laws have changed. Rental platforms are making it harder for residential agents. Renters don’t rely on brokers like they did six years ago, and commission structures in residential are shrinking. Come to Commercial Real Estate. Get your nights and weekends back. We mainly work from 10 AM to 6 PM, Monday through Friday. On busy days, we might stay in the office until 8 or 9 PM to send follow-up messages, write offer term sheets, close deals, create ads, etc. I’ve been in commercial office space leasing and ground floor retail (bars and restaurants) in New York since 2007. I've been a broker since 2005 and in real estate since 1995. I have trained dozens of agents in office space leasing and have managed teams of 3 to 6 people many times. I will get your phone to ring. You’ll shadow me for the first few showings. I’ll shadow you for the next few. Soon, I’ll just be a call away while you handle client questions about square footage, charges, and taxes. This is nothing to be scared of. You can do it. Please submit your resume or professional profile. We'll set up a meeting in NoMad near the Flatiron Building for a cup of coffee and take it from there.
Key Responsibilities: - Develop and execute sales strategies to achieve individual and team sales targets. - Conduct in person meetings with business owners to understand their needs and present customized solutions. - Cultivate and maintain strong client relationships through ongoing communication and proactive support. - Leverage provided sales tools and resources to effectively prospect for new business opportunities. - Collaborate with team members to share best practices and achieve collective success. Responsibilities: - Customer Acquisition: Identify and acquire new business customers. - Customer Relationship Management: Build and maintain strong relationships with both new and existing clients. - Sales Presentations: Deliver one on one presentations to prospective and existing clients, effectively communicating the value proposition of our products and services. - Territory Management: Travel within assigned sales territories to meet with clients and prospects. - Sales Reporting: Track sales performance and submit sales reports. - Continuous Learning: Participate in daily training sessions and utilize provided sales tools and resources. Benefits - Comprehensive training and development. - Opportunities for professional growth - 401K