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Senior Director - ITSM \n FTE \n Salary: $180-200k + Benefits & Bonus \n Hybrid – New York, NY \n \n Overview: \n We are looking for an experienced Senior Director to lead and transform enterprise-wide IT support and service management functions for a global organisation. This is a senior leadership position focused on delivering scalable, high-quality IT services, driving operational excellence and partnering with technology and business leadership across multiple regions. \n \n What will you be doing: \n\n • Lead the global IT service delivery strategy, including Help Desk, Level 1/2 support, infrastructure monitoring and IT service management\n, • Oversee Incident, Major Incident, Problem, Change and Configuration Management processes\n, • Drive ServiceNow or similar ITSM platform optimisation, automation, workflow development and reporting\n, • Lead global transformation initiatives focused on standardisation, scalability, process improvement and operational excellence\n, • Manage strategic technology vendors, Managed Service Providers, SLAs and performance\n, • Partner with senior business and technology stakeholders to improve user experience, service reliability and business continuity\n, • Ensure service delivery aligns with regulatory, risk and governance requirements within a highly regulated environment\n\n \n Experience: \n\n • 8+ years’ progressive experience in IT service delivery, infrastructure operations or a similar environment, with 2+ years in a senior leadership position\n, • Proven experience leading global IT support/service delivery organisations across multiple regions\n, • Strong enterprise ITSM experience with ServiceNow\n, • Strong vendor management, stakeholder engagement and transformation experience\n\n \n For more information about this position, get in contact today!

Responsibilities \n\n • Disaster Recovery Program Management\n, • Disaster Recovery Testing & Readiness\n, • Cross-Functional Coordination & Reporting\n, • Governance, Compliance & Continuous Improvement\n\n \n Required Qualifications \n\n • Bachelor's degree in Information Technology, Computer Science, Business Administration, Public Administration, or a related field.\n, • 5+ years of progressively responsible IT project management experience.\n, • 3+ years of experience managing disaster recovery, business continuity, or IT infrastructure projects.\n, • Strong knowledge of disaster recovery planning, business continuity principles, and enterprise IT resilience.\n, • Experience managing technical projects involving infrastructure, applications, networks, databases, or cloud environments.\n, • Understanding of Recovery Time Objectives (RTO), Recovery Point Objectives (RPO), and Business Impact Analysis (BIA).\n, • Experience coordinating technical teams, vendors, and business stakeholders across complex IT initiatives.\n, • Strong project planning, scheduling, risk management, issue tracking, and executive reporting capabilities.\n, • Ability to develop and maintain disaster recovery plans, procedures, technical documentation, and project artifacts.\n, • Familiarity with project management and collaboration tools such as Microsoft Project, Jira, ServiceNow, SharePoint, or Visio.\n\n

Position Summary \n The General Manager, Wholesale Operations reports to the Director of Wholesale Food Distribution and oversees day-to-day operations at GrowNYC Wholesale. The General Manager, Wholesale Operations is responsible for warehouse, food safety, inventory, transportation and logistics, equipment and maintenance, and operational systems across a 20,000 sq-ft food facility, a fleet of 6 trucks and vans, and a team of approximately 13 staff. This role ensures that Wholesale Operations runs safely, efficiently, and reliably in support of GrowNYC’s mission to bolster the financial viability of regional farmers and empower New Yorkers with equitable access to fresh, locally grown food. This position requires a seasoned operator already familiar with Wholesale Food Distribution who possesses strong organizational skills, and the ability to work collaboratively with diverse stakeholders to achieve both mission-driven and financial goals. A core part of the role is staff development across the operations: systems, training, accountability, and consistent follow-through Requirements\n General Manager, Wholesale Operations Responsibilities (Include but are not limited to): \n Wholesale Operations \n\n • Manage day-to-day Wholesale Operations, including receiving, storage, inventory, order fulfillment, and outbound delivery\n, • Oversee warehouse operations performance, including inventory control, food safety, workplace safety, compliance and shipping, setting standards and priorities with the Warehouse Manager \n, • Oversee delivery and logistics performance, including on-time delivery, route optimization, driver safety, truck utilization, and compliance, setting standards and priorities with the Outbound Logistics Manager\n, • Own order cycle configuration in the order management system (order periods, lead times, aggregation and delivery cycles) in coordination with Purchasing and Sales\n, • Coordinate with Purchasing and Sales departments on receiving, inventory availability, fulfillment, and delivery service levels. Resolve fulfillment and delivery issues, and escalate customer or supplier relationship issues to the appropriate dept/function lead or the Director of Wholesale \n, • Serve as the designated backup for operational continuity in Director’s absence: make day-to-day operational decisions, serve as point of contact for Wholesale staff on urgent operational matters, and brief Wholesale Director on all decisions upon return \n, • Support operational execution of new service lines as directed by the Wholesale Director (e.g. new activations, expanded distribution programs, third-party cold storage)\n\n Staff Supervision and Development \n\n • Supervise, coach, and develop operations managers and their teams \n, • Establish management frameworks for the operations team, including weekly and monthly priorities, check-ins, owners and deadlines \n, • Oversee hiring for operations roles in partnership with the hiring manager and HR\n, • Support managers in onboarding new Wholesale ops staff, conducting performance reviews, addressing performance issues and ensuring well-documented practices across the operations team in partnership with HR \n, • Partner with operations managers and Wholesale Director to ensure training programs are in place for all operations roles \n, • Maintain a coverage plan for all operations roles, including who steps in when the Warehouse Manager, Outbound Logistics Manager, or a Lead is out; personally cover for either operations manager during absences; and ensure cross-training so all business critical workflows have adequate coverage and redundancy\n, • Work conjunctively with the Outbound Logistics Manager, Warehouse Manager and HR to issue Corrective Action Notices (CANs) and Performance Improvement Plans (PIPs), as needed.\n\n Equipment, Maintenance and Systems \n\n • Oversee repair, preventative maintenance, sanitation and service vendor relationships for Wholesale equipment, including contracts, warranties, and preventive maintenance schedules, for Wholesale equipment, including refrigeration, dock doors and lifts, material handling equipment, and the forklift charging station, when escalated from routine inspections and maintenance by the Warehouse Manager\n, • Maintain the refrigeration temperature monitoring and alarm system, in coordination with the Warehouse Manager, who oversees the maintenance of temperature records as PCQI and the Facilities Manager, who oversees the BMS\n, • Serve as primary after-hours contact for refrigeration and temperature alarms, and maintain an escalation protocol with the Warehouse Manager and Facilities Manager\n, • Manage waste carting and organics collection service agreements and vendor contracts for Wholesale; ensure biodigester SOPs and staff training are current\n, • Coordinate Wholesale fleet maintenance and fleet availability with the Fleet Administrator and Outbound Logistics Manager \n, • Coordinate with the Facilities Manager on building systems and construction, renovation, repair or maintenance activity affecting Wholesale operations\n, • Coordinate with building tenants and the Facilities Manager on shared spaces (including yard and docks), access, workplace safety, and food safety controls \n, • Serve as system administrator for Wholesale operational systems and shared program accounts, including order management, routing, databases, and Wholesale program aliases; maintain user access, credentials, integrations, and automations with a trained backup for each \n, • In coordination with the Wholesale Director and IT, evaluate and implement operational technology, prioritizing process documentation, integration and automation \n\n Performance, Compliance and Continuous Improvement \n\n • Maintain the “Hub Office Policies and Procedures” manual, in partnership with the Director of Wholesale, including evacuation and closure procedures, distribution, staff training and annual review; make operational closure and delay decisions in coordination with the Director of Wholesale \n, • Track and report operational KPIs (e.g. on-time delivery, order accuracy, storage utilization, truck utilization, safety incidents)\n, • Drive continuous improvement across Wholesale operations, setting standards for and approving operational SOPs developed by managers and operational leads\n, • Maintain operational reports and dashboards, with documented processes and a trained backup for each\n, • Manage the Wholesale operations budget and drive cost efficiency across labor (including overtime), fleet, equipment, supplies and services; provide input on the annual operations budget and operational cost reporting, and review and approve operations vendor invoices within delegated authority \n, • Collaborate with Wholesale Director, Facilities Manager, Safety and Risk Management Senior Advisor, and Fleet Administrator to ensure compliance with OSHA, USDA, DOT and any other relevant agency rules and regulations related to Wholesale operations\n, • Ensure a comprehensive warehouse safety program is in place and enforced, compliant with OSHA, covering safety techniques, PPE, equipment certification, hazard communication, emergency response, equipment and workplace safety inspections and recordkeeping including safety data sheets and incident reports\n, • Review all accidents and incidents and implement proper corrective actions and report to the Director of Wholesale and Senior Advisor, Safety and Risk Management\n, • Perform regular spot checks to ensure adherence to food safety protocols (HACCP, temperature logs), hygiene standards, and workspace safety practices with the Warehouse Manager serving as the facility’s PCQI.\n, • Partner with Facilities Manager and Safety and Risk Management Senior Advisor on fire and life safety testing and inspections in Wholesale areas; ensure egress and sprinkler clearances are maintained, deficiencies are corrected and staff trained on safety and emergency procedures\n, • Develop and implement shrink policy, tracking, analyzing, and reporting on shrink / spoilage rates to reduce food waste \n\n Required Qualifications \n\n • Five plus (5+) years of wholesale food distribution, warehousing or logistics experience\n, • Five plus (5+) years of experience in staff management, PIPs, professional development and performance reviews \n, • Demonstrated experience with managing operations budgets and controlling costs\n, • Demonstrable steady leadership and team management skills.\n, • Excellent communication skills and proven ability to communicate with people from diverse backgrounds and knowledge levels\n, • Ability to manage concurrent projects in a fast-paced team environment\n, • Strong interpersonal skills and willing to work with people from diverse backgrounds \n, • Professional proficiency with Microsoft Office products, Google Workspace products, and other ERP, routing, communications, workflow management, and project management applications\n\n Ideal Qualifications \n\n • Ability to speak a second language, ideally Spanish \n, • Knowledge of regional food systems, social enterprises, and food business \n, • Experience in a union environment\n, • Valid NYS Driver’s License with clean driving record is a plus but not required \n, • Experience in the nonprofit sector\n\n Schedule \n This full-time position has a work schedule of Monday-Friday 9am to 5pm, 35-40 hours per week and requires occasional flexible hours including early mornings, evenings, and weekends. \n \n Compensation \n The position is exempt, full-time and salaried. It pays $100,000 - $110,000 per year and includes full benefits (medical, dental, vision, life insurance, long-term disability, incentive savings plan, paid time off, Public Service Loan Forgiveness, and potential for parental leave for full-time regular employees who have been employed with GrowNYC for 175 days and FSA programs). This position is not union eligible/a part of the bargaining unit. \n \n Location \n This is an on-site position based at GrowNYC’s warehouse in Hunt’s Point Bronx. The role may require occasional meetings at our downtown Manhattan office and off-site visits to customer and partner sites.

Job Description Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. JOB SUMMARY: Intro to the Crisis Prevention and Response (CPR) Team Our Crisis Response and Prevention team envisions and enables our mission of A World Without Suicide. It is our goal that all of our clients find unwavering support and hope. Rooted in our core values of Connection, Commitment, and Congruence, we strive to transform crises into opportunities for growth and healing. With cutting-edge best practices and compassionate care, our team empowers individuals to seek help fearlessly. Our clients never give up, and neither do we. Together, we are driving the democratization of mental health treatment each and every day. Why is the CPR Team important? • Immediate Intervention: Prompt assistance during moments of acute distress or emotional upheaval., • Safety and Stabilization: Ensuring the well-being and stability of participants during critical situations., • Continuity of Care: Ensuring support during acute moments whilst in treatment ensuring continuity from the group experience to the individual/family experience., • Preventing Relapses and Hospitalizations: Reducing the risk of relapses and the need for hospitalizations., • Suicide and Self-Harm Prevention: Identifying warning signs and intervening to prevent self-harm or suicide. What does a Crisis Intervention Specialist do? A Crisis Intervention Specialist at Charlie Health plays a crucial role in ensuring the safety and stability of our clients during acute mental health crises. They are responsible for immediate screening and intervention when clients exhibit severe emotional distress or harmful behaviors. Crisis Intervention Specialists collaborate with the clinical team to screen risk of highly acute clients, develop crisis intervention plans, de-escalate dysregulated clients, and connect patients with appropriate resources to facilitate their recovery and well-being within the IOP setting. DUTIES & ESSENTIAL JOB FUNCTIONS: • Monitors crisis queues for clients receiving individual therapy, family therapy, and participating in group sessions, • Responds to inbound crisis calls providing real-time risk assessment, de-escalation, and safety planning, • Screen risk and collaborates on stabilization planning for clients at risk of harm to themselves or others, • Completes all required documentation in alignment with compliance standards and Charlie Health's best practices, • Serves as key point of contact for crisis triage during client group sessions in collaboration with Senior Care Coaches and Care Coaches, • Conducts case consults with Care Team members as needed, • Supports all Care Team members (i.e., Primary Therapists, Care Coaches, Group Facilitators, etc.) in collaboration regarding the client's care, • Other care coordination tasks as needed, • Other tasks and duties as assigned by the Director of Crisis Response and Prevention or the Chief Clinical Officer REQUIREMENTS: • Independently licensed clinician, • Previous experience in crisis preferred, • Ability to work 40 hours a week including evenings and/or weekends on a consistent basis, • Motivated individual who is passionate about mental health, able to perform in a high-paced environment, and eager to play a formative role in shaping a growing business., • Excellent interpersonal and communication skills required. Familiarity with cloud-based communication and relevant software—Gmail, Slack, Dropbox, Zoom, EMR.Benefits Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. POSITION CLASSIFICATION: W2 Full-Time • The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Note to Colorado applicants: Applications will be accepted and reviewed on a rolling basis. Please note that this role is not available to candidates in Illinois. Based on the nature of this role, you will need to complete several state background checks for clearance to see clients. Florida requires a fingerprint based background check, with more information found here. Please note that the cost for this background check will be paid for in full by Charlie Health. Our Values • Connection: Care deeply & inspire hope., • Congruence: Stay curious & heed the evidence., • Commitment: Act with urgency & don't give up. Please do not call our public clinical admissions line in regard to this or any other job posting. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Company Description Xcitium (formerly Comodo Security Solutions) is a prevention-first cybersecurity company powered by patented ZeroDwell Containment technology. Instead of waiting to detect threats after they execute, Xcitium isolates unknown files and untrusted activity so malware, ransomware, and zero-day attacks cannot cause damage. Its platform provides a full suite of solutions, including Endpoint Protection, EDR, XDR, MDR, ransomware protection, and Incident Response services, helping organizations contain threats instantly and maintain business continuity. Built with a partner-first philosophy, Xcitium enables MSPs, MSSPs, and technology partners to deliver differentiated, prevention-focused cybersecurity to their customers. The company’s mission is to stop breaches before they happen, making cybersecurity proactive rather than reactive.\n Role Description The Web Hosting Business Development Representative is a full-time hybrid role based in Bloomfield, NJ, with flexibility for some work-from-home days. This role focuses on identifying and engaging prospective web hosting clients, qualifying leads, and driving new business opportunities for Xcitium’s cybersecurity solutions. Responsibilities include conducting outbound calls and email campaigns, nurturing inbound inquiries, and building strong relationships with decision-makers in the web hosting and MSP/MSSP ecosystem. The representative collaborates closely with sales and marketing teams to align messaging, refine lead generation strategies, and meet or exceed pipeline and revenue targets. Day-to-day activities also involve maintaining accurate records in CRM systems, preparing tailored proposals, and staying current on Xcitium’s product portfolio and industry trends.\n Qualifications \n\n • Candidates should possess strong Inside Sales and Sales skills, including pipeline management and closing techniques.\n, • Candidates should possess Lead Generation and Business Development skills focused on identifying, qualifying, and nurturing new opportunities, especially in web hosting and related markets.\n, • Candidates should possess excellent Communication skills, including clear verbal and written communication, active listening, and the ability to present complex cybersecurity concepts in accessible terms.\n, • Relevant experience in technology, SaaS, cybersecurity, or web hosting sales is highly beneficial.\n, • Experience working with CRM tools (such as Salesforce or similar) and using data to drive sales decisions is preferred.\n, • Demonstrated ability to work in a hybrid environment, manage time effectively, and collaborate with cross-functional teams.\n, • A bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience, is advantageous.\n

Job Title: LoanIQ Application Support Engineer \n Location: Jersey City NJ \n \n Job description \n Job Summary \n We are looking for an experienced LoanIQ Production Support Lead to lead endtoend production support incident management and operational stability for the LoanIQ platform and its integrated ecosystem The ideal candidate should have strong handson LoanIQ support experience excellent troubleshooting capabilities and solid technical exposure across NET Oracle SQL Server J2EE UNIX Informatica MQ Mule and OpenShift \n The role requires strong experience in highseverity incident management root cause analysis monitoring release support and continuous service improvement \n Key Responsibilities \n\n • Lead endtoend LoanIQ production support and maintain overall platform stability\n, • Manage highseverity incidents service restoration escalations and problem followups\n, • Troubleshoot LoanIQ batch processing job failures feeds files and integration issues\n, • Investigate upstream and downstream applicationinterface failures\n, • Proactively monitor production health and identify potential operational risks\n, • Analyze business impact and recommend appropriate risk mitigation and preventive actions\n, • Use Splunk and Dynatrace for monitoring troubleshooting log analysis and performance investigation\n, • Support LoanIQ releases upgrades implementations infrastructure changes and production deployments\n, • Troubleshoot application and platform issues across NET Oracle SQL Server J2EE UNIX Informatica MQ Mule and OpenShift\n, • Perform root cause analysis RCA for recurring and critical production issues\n, • Maintain support runbooks operational procedures knownerror documentation defects and workarounds\n, • Provide timely incident status and escalation communication to business and technology stakeholders\n, • Partner with business CIO infrastructure vendor engineering and platform teams\n, • Participate in oncall support for critical incidents weekend deployments infrastructure changes disaster recovery exercises and industry testing\n, • Drive continuous improvement automation operational resilience and service stability\n\n Required Skills \n\n • Proven years of experience in application development andor production support\n, • Strong handson experience supporting the LoanIQ platform in production\n, • Strong experience in L2L3 Production Support and Incident Management\n, • Experience handling P1P2 or highseverity production incidents and service restoration\n, • Strong troubleshooting experience involving batch jobs feeds files interfaces and integrations\n, • Technical knowledge of NET Oracle SQL Server J2EE UNIX Informatica MQ Mule and OpenShift\n, • Strong understanding of application monitoring log analysis and production health monitoring\n, • Experience with root cause analysis problem management and operational risk management\n, • Experience supporting production releases deployments upgrades and environment changes\n, • Strong stakeholder management communication and documentation skills\n, • Ability to participate in an oncall and afterhours production support rotation\n\n Desired Skills \n\n • Strong experience with Splunk and Dynatrace\n, • Knowledge of ITSM ITIL processes including Incident Problem and Change Management\n, • Experience supporting complex financial or banking applications\n, • Exposure to disaster recovery and business continuity exercises\n, • Experience working with infrastructure middleware database product and vendor teams\n\n Primary Skills \n LoanIQ Production Application Support Incident Problem Management UNIX Oracle SQL Server NET J2EE Informatica MQ Mule OpenShift Splunk Dynatrace RCA BatchJob Support \n Skills \n Mandatory Skills : Dynatrace, MySQL, Oracle Linux Administration, Splunk \n Good to Have Skills : Critical Incident Response, Major incident management \n \n We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, citizenship status, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law. \n \n https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf

ANV is a global specialty insurance platform operating across the United States, United Kingdom, and Europe. Backed by AmTrust Financial Services and Blackstone Credit & Insurance, we bring together a portfolio of established MGAs and specialist underwriting businesses delivering innovative insurance solutions across multiple markets. \n \n As a rapidly growing platform, ANV combines the strength of established insurance businesses with the opportunity and energy of a scaling organization. We are committed to underwriting excellence, entrepreneurial thinking, and empowering our people to make a meaningful impact as we continue to build the next generation of specialty insurance businesses. \n \n The Company seeks a commercially astute real estate executive to lead its global real estate and workplace services. Reporting to the CFO, the VP, Global Head of Real Estate will align the portfolio with business priorities, execute commercially competitive transactions, deliver exceptional office environments, and establish a consistently high standard of workplace and client service. \n \n This is a hands-on leadership role spanning portfolio strategy, transactions, design and construction, lease administration, facilities, hospitality, physical security, and health and safety. The successful candidate will combine financial discipline and sophisticated deal-making with strong design judgment and the discretion, responsiveness, and attention to detail expected in a demanding financial services environment. \n \n Key Responsibilities \n Business Partnership and Portfolio Strategy \n\n • Serve as the principal real estate advisor to the CFO and executive leadership, translating business strategy, workforce plans, and growth opportunities into actionable location and occupancy decisions.\n, • Develop a global portfolio strategy that balances cost, flexibility, talent access, operational resilience, and the quality of the employee and client experience.\n, • Present clear recommendations and business cases for investment, consolidation, expansion, and relocation, including real estate implications of M&A activity.\n\n Transactions and Commercial Negotiation \n\n • Lead site selection and negotiations for leases, renewals, expansions, relocations, and exits, directing brokers and partnering with Legal on documentation and risk.\n, • Evaluate total occupancy cost, cash flow, capital requirements, landlord incentives, and alternative deal structures; negotiate favorable economics and terms that preserve business flexibility.\n, • Own landlord and broker relationships and oversee lease administration, critical dates, obligations, and occupancy cost reviews across jurisdictions.\n\n Design and Construction \n\n • Lead projects from feasibility and programming through design, procurement, construction, commissioning, and occupancy, with accountability for budget, schedule, quality, and business continuity.\n, • Set elevated standards for architecture, interiors, furniture, lighting, acoustics, meeting technology, and client-facing environments; translate executive expectations into coherent, practical designs.\n, • Select and direct architects, engineers, project managers, contractors, and specialist vendors. Challenge estimates, procurement strategies, and change orders while protecting design intent and long-term value.\n\n \n Workplace Operations and Client Service \n\n • Oversee facilities, reception, meeting and event support, food and beverage, mail and shipping, and other workplace services through internal resources and external partners.\n, • Deliver high-touch service for executives, employees, and visiting clients, with particular attention to discretion, anticipation of needs, presentation, and prompt resolution of issues.\n, • Establish service standards, preventive maintenance programs, vendor performance measures, and escalation procedures that provide consistent quality across a geographically dispersed portfolio.\n, • Partner with IT on reliable audiovisual and workplace technology, and oversee physical security, access control, and health and safety in coordination with relevant internal specialists and local advisors.\n\n \n Financial Stewardship and Functional Leadership \n\n • Own global real estate operating and capital budgets, forecasts, and reporting. Explain variances, identify savings, and make disciplined trade-offs between cost, quality, and service.\n, • Build an effective operating model with clear accountability, appropriate staffing, strong vendor governance, and practical procurement and approval controls.\n, • Lead the real estate transition from the former parent, including TSA exit planning, knowledge transfer, systems and data readiness, and continuity of services.\n, • Lead and develop employees and service partners; establish meaningful measures of portfolio efficiency, project delivery, service quality, and stakeholder satisfaction.\n\n \n Qualifications \n\n • 12 or more years of progressive corporate real estate and workplace experience, including senior responsibility for a multinational portfolio and direct engagement with executive leadership.\n, • Demonstrated commercial acumen and a strong record of personally leading complex negotiations, evaluating transaction economics, and presenting persuasive investment recommendations to finance leaders.\n, • Substantial experience delivering premium corporate interiors and technically complex office projects, with the ability to assess design quality, scrutinize construction costs, and hold delivery teams accountable.\n, • Experience in hedge funds, asset management, private equity, financial services, or similarly demanding professional environments is strongly preferred. A proven high-touch service orientation is essential.\n, • Broad operational capability across facilities, hospitality, lease administration, vendor management, security, and workplace services, including experience working across countries and cultures.\n, • Executive presence, sound judgment, discretion, and strong communication skills, coupled with a willingness to engage directly in negotiations, project details, and operational issues.\n, • Bachelor’s degree in real estate, business, finance, architecture, construction management, or a related discipline, or equivalent relevant experience.\n, • Ability to travel internationally as business needs require.\n\n

Senior Platform Owner & Architect - ITSM \n FTE \n Salary: $170-195k + Benefits & Bonus \n Hybrid/Onsite – New York, NY \n \n Overview: \n We are looking for an experienced ServiceNow Platform Owner to oversee and help grow the IT support and service management functions for a global organisation. This position will oversee the ServiceNow ITSM platform, while being hands-on to support Architecture & Development. \n \n What will you be doing: \n\n • Oversee the ITSM platform, including Help Desk, Level 1/2 support, infrastructure monitoring and IT service management\n, • Oversee Incident, Major Incident, Problem, Change and Configuration Management processes\n, • Drive ServiceNow or similar ITSM platform optimisation, automation, workflow development and reporting\n, • Help support global transformation initiatives focused on standardisation, scalability, process improvement and operational excellence\n, • Partner with the ITSM Director and other technology stakeholders to improve user experience, service reliability and business continuity\n, • Ensure service delivery aligns with regulatory, risk and governance requirements within a highly regulated environment\n\n \n Experience: \n\n • 6+ years’ progressive experience in IT service delivery, infrastructure operations or a similar environment\n, • Proven experience leading global IT support/service delivery organisations across multiple regions\n, • Strong enterprise ITSM experience with ServiceNow\n, • Strong vendor management, stakeholder engagement and transformation experience\n\n \n For more information about this position, get in contact today!

Job Description Building a Brand starts with a Story FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. Location: Must be able to work in the NYC office or Jersey City, NJ office 2-3 days per week, subject to change at any time. Learn more at www.firstagency.com What You Would Get To Do The Team Lead is responsible for collaborating with the Team Manager for a dedicated account, understanding the strategic approach to the client account, while providing on-the-ground insight into the client business and potential opportunities. This role will manage several company and client initiatives at a time, supporting C-level and senior stakeholders and will also be responsible for key business relationships and team management. This role may be required to support a book of work for planning, venue sourcing, attendee data management, roadshow management or event technology, depending on the role alignment. Team Management • Collaborate with the Team Manager to understand the strategic approach to the client account, providing on-the-ground insight into the client business and opportunities, while offering input on key challenges and driving the business with a strong understanding of the larger organizational picture, • Mentor and develop 5-12 direct reports, conducting performance development conversations and managing the process, • Oversee the team's workload, ensuring a clear understanding of capacity and pressure points through regular 1:1 meetings. Field questions and offer advice to team members to assist with creative problem solving and knowledge sharing. Manage vacation schedules, and approve monthly expenses., • Ensure the team maintains strong, positive relationships with clients, • Collaborate with the Team Manager to ensure development opportunities, effective business coverage, and continuity, including succession planning., • FIRST ambassador; participate and engage with FIRST initiatives and extracurricular where possible, • Lead and motivate the team to work efficiently, fostering positive communication and an open, inclusive environment that ensures good team morale., • Liaise with the Team Manager and P&C team on talent development and recruitment for open direct report roles, while overseeing the onboarding and offboarding processes, • Active training and development of the FIRST Team. Encourage direct reports to be knowledgeable of best practices, new suppliers, services, and venues and to be proactive with ideas and creative solutions, • Liaise with stakeholders to refine workstreams for efficiency, meet evolving business requirements, and proactively assist with ad hoc projects, troubleshooting problems and optimizing workflows, particularly during periods of change, • Refine and drive best practice; ensure team adheres to firm's SOP and compliance requirements, • Manage up; raise and escalate potential concerns and successes to management on a regular reporting basis Project Management • If applicable, this role may be required to support a book of work for planning, venue sourcing, attendee data management, roadshow management or event technology, depending on the role alignment within a specific client account, which includes end to end project management for the book of work assigned, • Work seamlessly with key internal partners and stakeholders on event deliverables and to understand and drive event objectives forward; consistently maintain excellent client relations even in challenging situations, • Travel for on-site management when necessary There is a requirement for onsite events to travel domestically or abroad as required - up to 10%. Your Contributions: What We Are Looking For • 8-10 years' event management experience, preferably in the financial services industry or a corporate environment, • People management experience preferred, • Advanced experience of events and conferences including but not limited to C-level executive events, cocktail receptions and meetings and conferences, • Experience with venue sourcing including extensive knowledge in contracting, negotiation and commission collection may be required, • Experience with event and registration technology, particularly Cvent and Dealogic / Conference Manager may be required, • Experience with virtual platforms including but not limited to; Zoom, Webex and On24 may be required, • Extensive experience in working with and managing senior clients, • Strong leadership experience; both leading and motivating colleagues in a manner that enhances working relationships and encapsulates the company brand and values, • Advanced project management skills with the ability to manage multiple projects simultaneously, • Excellent written and oral communication skills at all levels, • Strong proficiency with Microsoft Office, specifically Excel, • Extensive industry knowledge of new suppliers, venues, services, and best practices, • Strong client management skills with the ability to influence and lead by example, fostering a positive environment, • Ability to create best practice and take on new initiatives independently, • Client centric, approachable, ability to adjust to client needs and style and deepen relationships in support of their business and programs; adapt to ever changing demands and different client work styles, • Motivated, self-starter, ability to take direction and work independently; ability to think innovatively, • Leadership/influencing/negotiation and decision-making skills At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth • Medical, Dental & Vision, which includes the option of a high-deductible health plan (HDHP) with a health savings account (HSA), • 401 (k), • Five Flexible Spending Accounts Options, • Generous Paid Time Off Allowance, • Employee Assistance Program (EAP), • Life, Disability & Pet Coverages, • Wellness Stipend, • Mobile Phone Allowance, • Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more, • Aura Identity Theft Protection, • Discretionary Bonus Structure, • Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations. United States Residents: The base pay for this position ranges from $129,450.00 - $148,868.00. This role is also eligible for an annual discretionary bonus. Please note that the national salary range listed in the job posting reflects the new hire salary range across various U.S. locations that would be applicable to the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. #LI-hybrid #LI-KM1 FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

Job Description SERVICE DESK ENGINEER Redwood Trust, Inc. (NYSE: RWT) is a specialty finance company focused on making credit sensitive investments in residential loans and other mortgage-related assets, with the goal of delivering a stable and growing stream of attractive earnings and dividends for our shareholders. We also earn income through our residential mortgage banking activities. Redwood Trust, Inc. was established in 1994, is internally managed, and structured as a real estate investment trust (REIT) for tax purposes. Our employees are a team of disciplined, dedicated and talented professionals who do what it takes to make the Company a leader in innovation and reputation. We value everyone's contribution, actively soliciting feedback at all levels within the organization. Work gets done in a non-hierarchical, hard-working and fun environment. For more information about our Company, please look up the Redwood Review, published quarterly, available on our website, www.redwoodtrust.com. About the Role: We are seeking an experienced Service Desk Engineer to serve as the primary point of contact for internal technology support and is responsible for delivering exceptional customer service while resolving technical issues across a variety of platforms, devices, and applications. This role provides first- and second-level support for end users, manages incidents and service requests, assists with user onboarding and offboarding, supports endpoint and mobile device management, and collaborates with other IT teams to ensure reliable technology services. Engineer plays a critical role in maintaining productivity across the organization through timely issue resolution, proactive communication, and continuous process improvement. Key Responsibilities: • Serve as the primary point of contact for internal technology support, providing assistance via phone, email, chat, and in person., • Troubleshoot and resolve hardware, software, network, printing, remote access, and application-related issues for both onsite and remote employees., • Support and administer user access requests, password resets, account provisioning, and deprovisioning activities in accordance with company security policies., • Configure, deploy, maintain, and troubleshoot Windows and macOS workstations, mobile devices, peripherals, and collaboration technologies., • Manage mobile device enrollment and support through Microsoft Intune and other endpoint management platforms., • Provide support for Microsoft 365 services including Outlook, Teams, SharePoint, OneDrive, and related collaboration tools., • Support conference room technology and A/V systems, including cameras, microphones, displays, projectors, Microsoft Teams Rooms, and associated equipment., • Document, track, prioritize, and resolve incidents and service requests using the ITSM platform while meeting established service levels., • Escalate complex issues to infrastructure, security, engineering, or vendor support teams and coordinate resolution activities., • Assist with employee onboarding, workstation setup, software deployment, hardware provisioning, and technology orientation., • Support employee offboarding activities, ensuring timely removal of access and recovery of company assets., • Collaborate with cybersecurity and infrastructure teams to identify and remediate endpoint vulnerabilities, policy compliance issues, and security incidents., • Create and maintain technical documentation, knowledge base articles, and standard operating procedures., • Identify recurring issues, recommend sustainable solutions, and participate in root-cause analysis and service improvement initiatives., • Participate in technology rollouts, system upgrades, office moves, and other IT projects as assigned., • Maintain a strong focus on customer satisfaction through effective communication, follow-through, and professional service delivery., • Stay current with emerging technologies, software updates, and best practices related to end-user computing and IT support. Qualifications: • 5+ years of experience providing end-user support in Windows and macOS environments., • Excellent customer service skills with experience supporting business users in a professional environment., • Demonstrated experience supporting Microsoft 365, Entra ID (Azure AD), Teams, Outlook, SharePoint, and OneDrive., • Experience with Microsoft Intune or other endpoint management platforms., • Experience supporting both Apple iOS and Android mobile devices., • Working knowledge of identity and access management concepts, account provisioning, and security best practices., • Experience with Jira Service Management, VMware, and enterprise SaaS applications such as Salesforce, Workday, and Concur is preferred., • Knowledge of ITIL and IT Service Management (ITSM) concepts., • Excellent communication, analytical, organizational, and troubleshooting skills., • Ability to prioritize workload effectively and work independently in a fast-paced environment., • Strong aptitude for learning new technologies and diagnosing complex software and hardware issues. Experience • 5+ years of experience in Service Desk, End User Computing (EUC), Desktop Engineering, or IT Infrastructure support roles within enterprise environments., • Demonstrated experience supporting and administering Microsoft 365, endpoint management solutions, identity platforms, and enterprise SaaS applications., • Experience troubleshooting and resolving complex user, devices, application, and access-related issues across hybrid on-premises and cloud environments., • Experience developing automation, self-service capabilities, and process improvements to improve service delivery and operational efficiency., • Experience supporting executive-level users and mission-critical business operations preferred., • Experience supporting AI-enabled productivity platforms, including Microsoft Copilot, ChatGPT Enterprise, or similar technologies, is a plus. Technical Skills: • Microsoft Intune, Endpoint Manager, Autopilot, Group Policy, endpoint provisioning, software deployment, patch management, and device lifecycle management., • Windows 10/11 administration and troubleshooting; macOS support experience preferred., • Mobile device management (MDM) for iOS and Android devices., • Microsoft 365 administration including Exchange Online, Teams, SharePoint Online, OneDrive, and Microsoft Defender services., • Experience supporting Teams Rooms, conferencing systems, audio/visual equipment, and collaboration technologies., • Knowledge of Microsoft Copilot and AI-enabled workplace productivity tools preferred., • Active Directory, Microsoft Entra ID (Azure AD), hybrid identity, Conditional Access, MFA, SSO, and user lifecycle management., • Experience managing access requests, role-based access controls (RBAC), and privileged access processes., • PowerShell scripting for administration, reporting, and automation., • Experience working with REST APIs, Microsoft Graph API, and automation platforms is preferred., • Understanding of endpoint security technologies, device compliance policies, vulnerability remediation, and security best practices., • Experience supporting Microsoft Defender, email security, encryption, and identity security controls., • Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN, wireless networks, routing, and firewall concepts., • Ability to troubleshoot connectivity issues and collaborate with network and infrastructure teams., • Experience using ITSM platforms such as Jira Service Management, ServiceNow, or similar ticketing systems., • Familiarity with monitoring tools, endpoint analytics, reporting platforms, and operational dashboards., • Understanding of backup, disaster recovery, and business continuity concepts., • Experience supporting enterprise SaaS applications such as Salesforce, Workday, Concur, Atlassian, Power BI, Microsoft Fabric, and similar business systems., • Ability to troubleshoot user access, integration, and application performance issues. Soft Skills: • Exceptional customer service and user engagement skills with the ability to support employees at all organizational levels, including executives., • Strong communication, documentation, and knowledge-sharing abilities., • Proven analytical and problem-solving skills with a focus on root cause analysis., • Ability to prioritize competing requests while maintaining service levels in a fast-paced environment., • Strong collaboration skills with Infrastructure, Security, Application, and Business teams., • Continuous learning mindset with an interest in emerging technologies and process improvement. Certifications (Preferred): • Microsoft Certified: Azure Fundamentals (AZ-900), • Microsoft Certified: Modern Desktop Administrator Associate, • Microsoft 365 Certified: Endpoint Administrator Associate, • ITIL Foundation Certification, • Microsoft Certified: Identity and Access Administrator Associate, • CompTIA A+ or Network+ (or equivalent experience) Why Join Us? • High-impact role enabling enterprise-wide AI initiatives and modern infrastructure platforms., • Opportunity to partner closely with AI, analytics, security, and engineering teams., • Collaborative environment with strong opportunities for professional growth, competitive compensation, and benefits A reasonable estimate of the total compensation range for this role is $100,000-$130,000. The actual salary offer to the successful candidate will be based on job-related education, geographic location, training, licensure and certification, and other factors. CoreVest also offers a competitive benefit package including discretionary corporate bonus program, multiple health plans, STD and LTD options, company sponsored life insurance, fitness reimbursement, paid parental leave, time to volunteer, Paid Time off, ESPP, and 401K matching. At Redwood Trust, we are committed to fostering an inclusive workplace where diversity is valued, and everyone has the opportunity thrive. We welcome applications from individuals of all backgrounds and experiences. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Description About MCU: At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people. Our Mission: To help hard-working New Yorkers build better tomorrows Our Vision: Be New York's most loved financial institution by helping our members build their best financial futures Overview: The Desktop Support Technician’s role is to support and maintain organizational computer systems, desktops, peripherals, and mobile devices. That include installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or through work order) in a timely manner and accurate fashion, and provide end-user assistance where required. Primary support contact for the building and maintenance of all Windows and Linux servers. In-depth advanced application deployment, upgrades and support for third party applications. Participate in the planning and configuration of business continuity for all departmental applications and servers. Perform tasks related to patch management monthly cycles. What you’ll be responsible for: • Server building and maintenance., • Workstation and server monthly patch management., • Business continuity planning and execution., • To assist our users with any logged IT related incident when called upon., • Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the end user as soon as possible; escalating incidents to other support teams where necessary., • To accurately record, update and document requests using the IT ticketing system., • Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed., • Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripherals devices, printing/scanning devices, presentation equipment, software and other products in order to deliver required desktop service levels., • Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment., • Receive and respond in a timely manner to incoming calls, and work orders regarding desktop problems., • If necessary, liaise with third-party support to resolve technical problems with desktop computing equipment and department software., • Assist at helpdesk during staff shortage occurrences., • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels of the organization., • Recommend and implement upgrades on systems to ensure longevity., • Perform related duties consistent with the scope and intent of the position. What you’ll bring: • Organized; sets priorities; meets deadlines, • Excellent end-user service skills, • General knowledge of computer terminology., • Excellent communication skills. Why you'll be a good fit: Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following Results - We are passionate about winning. Agility - We proactively anticipate, respond and pivot to ensure MCU wins. Integrity - We operate with the highest ethical standards and highest degree of honesty. Belonging - We cultivate a culture of inclusion and teamwork. Ownership - We take personal responsibility and hold ourselves accountable for the results. Why You’ll Love Working Here: The pay range for this position is between $25.40 to $40.18 hourly. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for a discretionary bonus, 401(k) with an 6% employer match per pay period. Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually.

Job Description Job Title: IT Operations Officer Department: Information Technology Classification: Exempt Reports to: Head of IT Summary/Objective: Under the direction of the Head Of IT, takes complete responsibility for the day-to-day operations, user support and branch/office IT environment. Must be prepared to work a flexible schedule including nights and weekends. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Direct responsibility for supervising, evaluating and training IT operations staff in performing duties including off-hour coverage., • Arrange training and assist end users to learn and use new applications., • Maintain accurate and up-to-date computer hardware and software inventory control and update configuration information., • Maintain operational dashboards, daily health checks, and system availability reports., • Work with internal teams to resolve recurring technical issues and improve operational workflows., • Maintain and update standard day-to-day operating procedures., • Support patching, change management, and scheduled maintenance activities., • Assist with disaster recovery tests and business continuity planning exercises., • Contribute to compliance, audit, and security tasks by generating logs and documentation when required., • Collaborate with application support, infrastructure, and cybersecurity teams for seamless operations. Competencies: In order to perform the job successfully, an individual should demonstrate the following competencies: • Knowledge and experience in general banking IT operations, technical support, and/or infrastructure monitoring., • Familiarity with ITIL practices for incident, problem, and change management., • Basic understanding of Windows/Linux servers, networking concepts., • Strong analytical, troubleshooting, and communication skills. Required Education and Experience: • Bachelor's degree (B. A. or B. S.) from four-year college or university or equivalent combination of education and work experience., • 3 to 7 years of related experience and/or training. Additional Qualifications: Knowledge of Computer Operating Systems, Windows, Microsoft applications. Language/Communication Skills: Proficiency in Mandarin highly desirable.

Job DescriptionRight to hire position with a major investment firm. Onsite in midtown, NYC. Job Summary The Desktop Support Consultant provides responsive, customer-focused technical support for employees across desktop, mobile, collaboration, and enterprise productivity platforms. This role is a primary point of contact for end-user technology support, ensuring incidents and service requests are resolved accurately, professionally, and in alignment with established service expectations. The Desktop Support Consultant partners with Technology Services, Information Security, Networking, and Business Applications teams to troubleshoot issues, support technology initiatives, and improve the overall employee technology experience in a fast-paced financial services environment. Essential Functions Responsibilities include, but are not limited to: • Provide Tier 1 and Tier 2 support through the ticketing system, phone, email, chat, and walk-up requests., • Diagnose and resolve hardware, software, operating system, printing, mobile device, peripheral, and connectivity issues., • Manage incidents and service requests according to established SLAs; prioritize, document, escalate, and communicate status appropriately., • Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, Microsoft Copilot, and related workplace productivity tools., • Install, configure, maintain, and troubleshoot desktop applications, approved software packages, endpoint configurations, and workstation images., • Configure and support laptops, desktops, mobile devices, docking stations, monitors, printers, and other end-user peripherals., • Provision and support iPhone and iPad devices using approved Mobile Device Management (MDM) solutions., • Participate in employee onboarding and offboarding, including account coordination, equipment deployment, and technology orientation., • Support financial market data platforms and business applications such as Bloomberg, FactSet, CRD, Tradeweb, LSEG Workspace, and related add-ins., • Provide audiovisual, conference room, Cisco IP telephony, IPC trading turret, and unified communications support., • Maintain workstation security updates, endpoint health, asset inventory, software records, and license information., • Perform server administration and troubleshooting, including Windows Server support, file/print services, access and permissions management, system monitoring, routine maintenance, and coordination with infrastructure teams for escalated server incidents., • Support security-related operational activities, including account access reviews, endpoint protection alerts, phishing escalations, vulnerability remediation coordination, and adherence to security policies., • Create and maintain knowledge articles, user guides, technical documentation, and support procedures., • Coordinate with vendors and third-party support providers for hardware repairs and issue resolution., • Identify opportunities to improve Service Desk processes, automation, knowledge management, and the end-user support experience., • Contribute to technology deployments, hardware refreshes, office moves, business continuity activities, shift rotations, and after-hours support as required. Qualifications • Bachelor's degree in Information Technology, Computer Science, a related field, or equivalent professional experience., • Minimum of 3 years of desktop support, service desk, or end-user support experience in an enterprise Windows environment; financial services experience preferred., • Hands-on experience administering Windows Server environments, Active Directory, Group Policy, access permissions, endpoint protection tools, and security-related incident escalation preferred., • Strong customer service, relationship management, troubleshooting, analytical, documentation, and communication skills., • Ability to prioritize multiple tasks, work independently and collaboratively, maintain attention to detail, and support occasional travel, shift rotations, and after-hours coverage., • Preferred certifications include CompTIA A , Network , Security , Microsoft certifications, or equivalent industry-recognized credentials. payrate: 40 - 50 per hour depending on experience. #LI-PP1

Job Description About Us We are a growing multimedia company operating television, radio, and digital media properties across multiple markets. We are committed to delivering reliable, high-quality content while investing in the technology and infrastructure that supports our operations. We are seeking an experienced and hands-on Broadcast / IT Engineer to support our New York operations and help drive technical excellence across broadcast and IT systems. Position Summary The Broadcast / IT Engineer is responsible for the day-to-day engineering operations, technical facilities, broadcast infrastructure, and local IT support for the New York market. This position plays a critical role in ensuring reliable 24/7 television and radio operations while supporting corporate technology initiatives. The successful candidate will work closely with the Head of Engineering on strategic projects, capital improvements, regulatory compliance, and technology modernization efforts. The role also partners with the Corporate IT team to provide Tier 1 and Tier 2 desktop, network, and end-user support. Key Responsibilities Engineering Operations • Lead day-to-day engineering operations for the New York market., • Serve as the primary engineering liaison to local station management and the Head of Engineering., • Maintain engineering documentation, technical diagrams, preventive maintenance schedules, and asset inventories., • Monitor system performance and proactively identify and resolve technical issues., • Participate in an on-call rotation and respond to technical emergencies as needed. Broadcast Operations • Maintain and troubleshoot studios, master control, production systems, routing infrastructure, and monitoring systems., • Support and maintain WideOrbit Automation and Master Control systems., • Support Zixi IP transport and contribution/distribution workflows., • Maintain AudioVault and Zetta radio automation platforms., • Support live broadcasts, special events, and remote productions., • Install, configure, and maintain broadcast equipment and associated infrastructure. RF & Transmission Systems • Maintain television and AM/FM transmission facilities., • Support RF systems, microwave STL paths, antennas, HD Radio equipment, and related transmission infrastructure., • Troubleshoot and repair transmitter and signal chain issues., • Maintain generators, UPS systems, HVAC systems, EAS equipment, captioning systems, and program delivery systems., • Coordinate with vendors, tower crews, contractors, and utility providers when necessary. Information Technology • Provide local desktop and end-user support for station personnel., • Support Windows workstations, printers, mobile devices, and conferencing systems., • Assist with Microsoft 365, Teams, SharePoint, and user account administration., • Support local network infrastructure including switches, routers, Wi-Fi, and internet connectivity., • Coordinate with Corporate IT on cybersecurity initiatives, endpoint management, software deployments, and user onboarding/offboarding activities., • Assist with troubleshooting and escalation of network, server, and workstation issues. Projects & Compliance • Lead facility upgrades, equipment installations, and infrastructure modernization projects., • Assist with budgeting, capital planning, and vendor management., • Ensure compliance with FCC, FAA, EAS, OSHA, and company engineering standards., • Maintain accurate records and documentation required for regulatory compliance., • Support disaster recovery, business continuity, and technical resiliency initiatives. Required Qualifications • 7+ years of broadcast engineering experience in television and/or radio operations., • Strong knowledge of broadcast systems, signal flow, RF transmission, automation, and production environments., • Experience supporting Windows-based desktop and network environments., • Ability to troubleshoot complex technical issues across both broadcast and IT systems., • Experience managing projects and coordinating vendors and contractors., • Ability to lift equipment and work in technical facilities, transmitter sites, and rooftop environments. Preferred Qualifications • Experience with WideOrbit Automation, Master Control, and Traffic systems., • Experience with Zixi, AudioVault, and Zetta platforms., • Knowledge of IP-based broadcast workflows and SMPTE 2110 environments., • Experience with Cisco, Ubiquiti, Juniper, or similar networking technologies., • Familiarity with Microsoft 365, Entra ID, SharePoint, Teams, and endpoint management solutions., • Prior experience supporting television and radio transmission systems., • Society of Broadcast Engineers (SBE) Certification preferred. MediaCo is an Equal Opportunity Employer.

This position is responsible for managing strategic sourcing activities, negotiating with suppliers, maintaining strong vendor relationships, and ensuring the timely availability of materials to support business and production requirements. The Senior Buyer will collaborate closely with Supply Chain, Planning, Operations, Finance, Quality, and other cross-functional teams to ensure purchasing decisions align with organizational goals. \n \n Responsibilities: \n Procurement & Purchasing Execution \n\n • Manage the end-to-end procurement process for assigned ingredients and packaging materials.\n, • Create, maintain, and manage purchase orders from issuance through receipt and invoice resolution.\n, • Monitor supplier confirmations, delivery commitments, and order status to ensure continuity of supply.\n, • Resolve purchasing, delivery, and supplier-related issues in a timely manner.\n, • Ensure purchasing transactions and supplier information are accurate and up to date within ERP systems.\n, • Coordinate with internal stakeholders to align purchasing activities with production requirements.\n\n Inventory & Supply Continuity Management \n\n • Analyze inventory levels, forecasts, consumption trends, lead times, and supplier constraints to determine purchasing requirements.\n, • Balance inventory investment, service levels, shelf-life considerations, storage capacity, and operational needs.\n, • Proactively identify supply risks, shortages, and potential disruptions and develop mitigation plans.\n, • Monitor inventory health and support initiatives to reduce excess and obsolete inventory.\n, • Ensure materials are available to support production schedules and customer demand.\n, • Escalate material risks and coordinate recovery plans when supply disruptions occur.\n\n Supplier Relationship Management \n\n • Serve as the primary day-to-day operational and commercial contact for assigned suppliers.\n, • Maintain strong supplier relationships to support service, quality, delivery, and cost objectives.\n, • Monitor supplier performance and drive corrective actions when performance expectations are not met.\n, • Support negotiations related to pricing, lead times, service levels, MOQs, and operational performance.\n, • Participate in supplier business reviews and performance improvement initiatives.\n\n Cost Savings & Continuous Improvement \n\n • Identify and implement cost savings, cost avoidance, and process improvement opportunities.\n, • Support the execution of sourcing initiatives and supplier transitions.\n, • Analyze pricing proposals and develop cost comparisons to support procurement recommendations.\n, • Manage working capital improvement initiatives through inventory optimization and purchasing discipline.\n, • Participate in cross-functional projects involving supplier changes, new product launches, packaging changes, and operational improvements.\n\n Cross-Functional Collaboration \n\n • Partner with Planning to align procurement activities with demand forecasts and production schedules.\n, • Collaborate with Operations, Quality, R&D, and Finance to resolve supply, quality, and service issues.\n, • Support new product introductions, reformulations, packaging changes, and supplier qualification activities.\n, • Coordinate with Finance to resolve invoice discrepancies, pricing issues, and supplier account matters.\n\n Qualifications & Experience \n\n • 4–8 years of procurement, purchasing, supply chain, or materials management experience within a manufacturing environment.\n, • Experience purchasing direct materials such as ingredients, packaging, raw materials, or production components.\n, • Experience managing supplier relationships and supporting manufacturing operations.\n, • Food, beverage, consumer packaged goods, pharmaceutical, or related regulated manufacturing experience preferred.\n, • Experience working with ERP systems and inventory management processes\n\n Systems & Tools \n\n • Experience with ERP systems (e.g., VAI, SAP, Oracle)\n, • Familiarity with sourcing and analytics tools (e.g., RFx platforms, spend analytics systems)\n, • Advanced Excel and data analysis capabilities\n\n

Job DescriptionDuration:12 Months (Possibility of extension) Hybrid role Job Description: We are seeking a detail-oriented and proactive Quality Program Manager to ensure operational continuity and maintain the stability of our quality workflows. You will be responsible for managing vendor performance and driving cross-functional alignment between Policy, Engineering, and Operations. This role is vital for sustaining quality benchmarks during high-visibility policy launches and tool migrations. Minimum role qualifications requirement: • 7 years of experience in a customer or client-facing role supporting Trust & Safety, content moderation quality assurance, or BPO operations., • 5 years of experience managing operations.Top Responsibilities:, • Monitor and report on core quality KPIs, lead regular quality syncs, and perform root-cause analyses on performance escalations to identify operational bottlenecks., • Collaborate with Business Analysts and Engineering to triage and resolve data pipeline issues, queue configuration errors, and technical bugs within internal workflow systems., • Serve as the primary quality point of contact for vendor partners, lead calibration sessions to ensure policy-to-process alignment, and manage escalations across assigned verticals., • Support ongoing infrastructure initiatives, including the transition of sampling methodologies and the execution of early-stage quality launch protocols., • Maintain standard operating procedures (SOPs), contribute to team roadmaps, and manage operational trackers to support team efficiency and workflow standards.Additional skills required include:, • Proficiency in SQL or data visualization tools to interpret metrics and manage dashboards, with the ability to troubleshoot data discrepancies independently., • Demonstrated ability to manage complex relationships with diverse stakeholders, • Strong organizational skills with a focus on managing bug backlogs, process documentation, and project timelines., • Ability to navigate fast-paced, high-risk environments, successfully pivoting between business-as-usual operations and emergency response modes.About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com. US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring. #LI-AS140

Job Description Description As an Operations Manager, you drive program outcomes to determine how to design, launch, standardize, and optimize operational processes of vendor or internal teams. You utilize your comprehensive knowledge of process optimization and your supported operation or workstream to drive outcomes (e.g. process re-engineering/implementation, automation/outsourcing solutions, vendor or location consolidation, deprecating service lines). You drive tracking and analysis of operational trends in process or workflow performance to implement improvements and efficiency scoring frameworks. Responsibilities include: • Drive creation of or maintenance of SOPs, process maps, workflow documentation, help resources, and relevant training and certification programs., • Drive contributions to execution of projects to generate impact and solve scaled operations problems. Partner with relevant teams on project scoping, execution, and management., • Drive tracking and analysis for trends of operational characteristics in process or workflow performance and identify opportunities to improve operational procedures (e.g., manage utilization, eliminate non-productive activities, create cross-site efficiencies, influence automation and robotics enhancements)., • Drive supplier/internal selection processes, onboarding processes, performance reviews, and progress evaluations relating to a specific project or effort that are integrated into overarching project., • Identify proper metrics, ensure use of proper data, display data in dashboards, and optimize dashboards. Develop, publish, and communicate operational metrics/KPIs., • Drive provision of feedback to service providers and internal stakeholders on how processes/products may be improved to simplify complex workflows and scale the operation. Drive work with partner teams (e.g., service provider teams, internal teams) to set and implement process improvements and changes. Drive the definition and implementation of workflow efficiency scoring frameworks to proactively and retroactively identify gaps in execution., • Drive customer experience for end-to-end programs, policies, and operations., • Drive operations (that are in compliance with legal, risk, financial, privacy guidelines) with supplier/internal partners by driving operational leadership to the workflow and engaging service provider teams to ensure supplier/internal teams are operating effectively. Drive development of operations review process to gain insights into performance and proactively identify solutions before issues occur. Strategize closely with quality specialists or directly with suppliers, depending on the vertical, to ensure that suppliers are meeting SLAs and PRDs and deliver business reviews summarizing supplier performance and exchanging feedback on overall scaling strategy., • Drive question resolution within SLA, resolve employee query exceptions and escalations, manage resolution of employee-facing queues, determine highest volume ticket types and streamline/eliminate accordingly., • Drive relationships with stakeholders, helping them understand policies and processes and assisting other stakeholders on escalations/exceptions., • Drive sharing and scaling of successes, opportunities for improvement, best practices, and learnings internally and externally as appropriate (e.g., case studies, industry events, training contributions)., • Drive meetings with stakeholders to identify business objectives and requirements for operations. Drive contributions to delivery of business requirements with the right supplier/internal strategy (right MSP, right location at the right cost, budget)., • Drive the ideation, launch, and scaling of solutions that improve operational efficiency, customer experience, and/or success metrics (e.g., cost savings, capacity planning, time savings) at a pod, market, regional, or global level., • Drive management of strategic relationships with key stakeholders to deliver or manage operations and processes.Minimum role qualification requires proficiency in:, • Data analysis, synthesis & planning, • Operational SLA knowledge, • Data analysis & synthesis, • Domain specific knowledge, • Queue and ticket management, • Team Management, • Customer support, • Automation tools and processes, • Stakeholder relationship management, • Client and domain knowledge, • Identifying automation opportunities, • Project management, • Industry knowledge, • Business operations knowledge, • Client/partner management, • Consultative skills, • Process design and improvement, • Negotiation, • Business acumen Job Description: We are seeking a detail-oriented and proactive Quality Program Manager to ensure operational continuity and maintain the stability of our quality workflows. You will be responsible for managing vendor performance and driving cross-functional alignment between Policy, Engineering, and Operations. This role is vital for sustaining quality benchmarks during high-visibility policy launches and tool migrations. Minimum role qualifications requirement: • 7 years of experience in a customer or client-facing role supporting Trust & Safety, content moderation quality assurance, or BPO operations., • 5 years of experience managing operations. Top Responsibilities: • Monitor and report on core quality KPIs, lead regular quality syncs, and perform root-cause analyses on performance escalations to identify operational bottlenecks., • Collaborate with Business Analysts and Engineering to triage and resolve data pipeline issues, queue configuration errors, and technical bugs within internal workflow systems., • Serve as the primary quality point of contact for vendor partners, lead calibration sessions to ensure policy-to-process alignment, and manage escalations across assigned verticals., • Support ongoing infrastructure initiatives, including the transition of sampling methodologies and the execution of early-stage quality launch protocols., • Maintain standard operating procedures (SOPs), contribute to team roadmaps, and manage operational trackers to support team efficiency and workflow standards. Additional skills required include: • Proficiency in SQL or data visualization tools to interpret metrics and manage dashboards, with the ability to troubleshoot data discrepancies independently., • Demonstrated ability to manage complex relationships with diverse stakeholders, • Strong organizational skills with a focus on managing bug backlogs, process documentation, and project timelines., • Ability to navigate fast-paced, high-risk environments, successfully pivoting between business-as-usual operations and emergency response modes. EEO: Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

Job Description Our mission-driven client is seeking an experienced, collaborative Director of IT Operations to lead the delivery of secure, reliable, and responsive technology services that support the organization’s important work. About Our Client We're dedicated to transforming the lives of children and families struggling with mental health and learning disorders by giving them the help they need. We've become the leading independent nonprofit in children's mental health by providing gold-standard evidence-based care, delivering educational resources to millions of families each year, training educators in underserved communities, and developing tomorrow's breakthrough treatments. Position Details: As part of the Information Technology (IT) team, you will report to the Chief Technology Officer. As the Director of IT Operations, you ensure that our client's technology services are secure, reliable, scalable, and responsive to the needs of the organization. You lead the teams, processes, vendors, and technology platforms that keep the organization operating effectively, enabling clinicians, researchers, educators, and staff to focus on delivering mission impact. In addition, you own operational outcomes across infrastructure, end-user computing, service delivery, cybersecurity operations, cloud services, and vendor management. You are responsible for maintaining high service levels, reducing operational risk, optimizing technology investments, and continuously improving the efficiency and effectiveness of IT operations through leadership, governance, and execution. This is an exempt, full-time position and requires a minimum of four (4) days per week in the office, as determined by your supervisor in our NYC headquarters office. The in-office requirement and schedule are subject to change based on the needs of the program and the organization. You Will: • Ensure the availability, performance, security, and reliability of our client's technology infrastructure, including networks, telecommunications, collaboration platforms, end-user computing, cloud services, data center resources, and operationally supported applications., • Maintain a secure and compliant technology environment by implementing and continuously improving access controls, identity governance, security monitoring, risk management practices, data protection safeguards, and change management processes., • Translate organizational priorities into operational technology capabilities by partnering with IT and business leaders to develop and execute technology roadmaps that support our client's clinical, research, educational, and administrative objectives., • Establish and maintain operational disciplines that enable resilient service delivery, including business continuity, disaster recovery, incident response, crisis management, service management, and change management practices., • Serve as the steward of IT Operations investments, ensuring technology resources, vendors, contracts, infrastructure, and services are managed efficiently, aligned with organizational priorities, and deliver measurable value., • Define, monitor, and improve operational performance through meaningful metrics and service management practices, leveraging ITIL principles and other industry frameworks to drive service quality, user satisfaction, operational efficiency, and continuous improvement., • Build and lead a high-performing IT Operations organization by establishing clear expectations, developing team capabilities, fostering accountability, and creating a culture of service excellence., • Perform additional job-related duties as assigned. You Have: • Bachelor’s degree in computer information systems or relevant equivalent., • 7 years working experience in a senior IT role., • Experience with IT infrastructure strategic planning and development, project management, and/or policy & procedure development., • Experience with network infrastructure technologies and cybersecurity controls., • Experience in Microsoft 365 environments, Hybrid Windows and MacOS endpoint environments, Cisco or similar Networking equipment, Windows and Linux server environments, Cloud architecture (AWS or Azure) and server virtualization (VMWare or similar). Experience in Google Workspace environments is preferred., • Experience managing subject matter experts and cross-functional IT professionals. Special Considerations: The anticipated salary range for this position is $170,000 - $190,000 USD annually. Our client's competitive compensation and benefits include medical insurance, 401(k), paid parental leave, dependent care, flexible work schedules, discounted tickets and entertainment perks programs. The salary range for the position is posted. Factors such as candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations affect the salary offered within this range. In addition, this salary may be subject to a geographic adjustment (according to a specific city and state and depending on the role), if an authorization is granted to work outside of the location listed in this posting. Our client is an equal opportunity employer and does not discriminate in employment based on race, religion (including religious dress and grooming practices), color, sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sex stereotype, gender identity/gender expression/transgender (including whether or not you are transitioning or have transitioned) and sexual orientation; national origin (including language use restrictions and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law [Vehicle Code section 12801.9]); ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age (40 and over), sexual orientation, military or veteran status, or any other basis protected by federal, state or local law or ordinance or regulation.

Job Description Director of IT Operations Child Mind InstituteMidtown, NY About Child Mind Institute We're dedicated to transforming the lives of children and families struggling with mental health and learning disorders by giving them the help they need. We've become the leading independent nonprofit in children's mental health by providing gold-standard evidence-based care, delivering educational resources to millions of families each year, training educators in underserved communities, and developing tomorrow's breakthrough treatments. Position Details: As part of the Information Technology (IT) team, you will report to the Chief Technology Officer. As the Director of IT Operations, you ensure that the Child Mind Institute's (CMI) technology services are secure, reliable, scalable, and responsive to the needs of the organization. You lead the teams, processes, vendors, and technology platforms that keep the organization operating effectively, enabling clinicians, researchers, educators, and staff to focus on delivering mission impact. In addition, you own operational outcomes across infrastructure, end-user computing, service delivery, cybersecurity operations, cloud services, and vendor management. You are responsible for maintaining high service levels, reducing operational risk, optimizing technology investments, and continuously improving the efficiency and effectiveness of IT operations through leadership, governance, and execution. This is an exempt, full-time position and requires a minimum of four (4) days per week in the office, as determined by your supervisor in our NYC headquarters office. The in-office requirement and schedule are subject to change based on the needs of the program and the organization. You Will: · Ensure the availability, performance, security, and reliability of CMI's technology infrastructure, including networks, telecommunications, collaboration platforms, end-user computing, cloud services, data center resources, and operationally supported applications. · Maintain a secure and compliant technology environment by implementing and continuously improving access controls, identity governance, security monitoring, risk management practices, data protection safeguards, and change management processes. · Translate organizational priorities into operational technology capabilities by partnering with IT and business leaders to develop and execute technology roadmaps that support CMI's clinical, research, educational, and administrative objectives. · Establish and maintain operational disciplines that enable resilient service delivery, including business continuity, disaster recovery, incident response, crisis management, service management, and change management practices. · Serve as the steward of IT Operations investments, ensuring technology resources, vendors, contracts, infrastructure, and services are managed efficiently, aligned with organizational priorities, and deliver measurable value. · Define, monitor, and improve operational performance through meaningful metrics and service management practices, leveraging ITIL principles and other industry frameworks to drive service quality, user satisfaction, operational efficiency, and continuous improvement. · Build and lead a high-performing IT Operations organization by establishing clear expectations, developing team capabilities, fostering accountability, and creating a culture of service excellence. · Perform additional job-related duties as assigned. You Have: • Bachelor's Degree in computer information systems or relevant equivalent., • 7 years working experience in a senior IT role., • Experience with IT infrastructure strategic planning and development, project management, and/or policy & procedure development., • Experience with network infrastructure technologies and cybersecurity controls., • Experience in Microsoft 365 and Google Workspace environments, Hybrid Windows and MacOS endpoint environments, Cisco Networking equipment, Windows and Linux server environments, Cloud architecture (AWS) and server virtualization (VMWare)., • Experience managing subject matter experts and cross-functional IT professionals. Our Benefits Our great compensation package and benefits include medical insurance, 401(k), paid parental leave, dependent care, discounted tickets and entertainment perks programs. For more information about our benefits, please visit our employee benefits website. Pay Range The salary range for the position is posted. Factors such as candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations affect the salary offered within this range. In addition, this salary may be subject to a geographic adjustment (according to a specific city and state and depending on the role), if an authorization is granted to work outside of the location listed in this posting. EEO Disclaimer Child Mind Institute is committed to fostering an inclusive and equitable workplace where all individuals are treated with respect and dignity. We are proud to be an equal opportunity employer and prohibit discrimination and harassment of any kind.

Job DescriptionRegional Operations Manager, Tea Around Town About Tea Around Town & TopView Group Imagine an elegant tea room experience, but on a double-decker bus, charming its way through bustling city streets. That's Tea Around Town! Launched in 2023, we've quickly become a sensation, gracing the pages of NBC News and Time Out. Our mission is to deliver world-class, white-glove service, consistently, while seamlessly blending demanding schedules with cost efficiency. We're part of TopView Group, a dynamic and rapidly expanding global experiences company. Powered by our in-house technology, our diverse portfolio includes hop-on hop-off bus tours in iconic cities like NYC and London, unique events such as the North Pole Express, scenic cruises, bike rentals, walking tours, and attraction passes. We thrive in a fast-paced, entrepreneurial environment, constantly expanding our horizons both vertically and horizontally. If you're an entrepreneurial spirit ready to innovate and grow, you'll feel right at home. About the Role: Regional Operations Manager Are you a highly motivated and experienced operations leader with a passion for delivering exceptional guest experiences? Do you excel at driving efficiency and managing multi-location operations in a fast-paced, dynamic environment? As our Regional Operations Manager for Tea Around Town, you'll be the linchpin of our operational success. You'll be fully accountable for the entire Tea Around Town experience, from ensuring flawless execution of every detail to optimizing operational efficiency. Reporting directly to the Director of Operations, you'll play a pivotal role in supporting our ambitious growth plans, leading cross-functional teams, and guaranteeing the seamless delivery of our unique mobile tea room experience. The ideal candidate isn't just a strategic thinker; you possess an exceptional eye for detail and a proven track record of optimizing operational excellence within upscale, multi-location food & beverage or hospitality environments. If you're ready to make a significant impact on a rapidly growing, innovative brand, we want to hear from you! Key Responsibilities: • Oversee and Elevate the Entire Experience: Take full ownership of all Tea Around Town operations (both front and back of house) across 5-6 markets, ensuring flawless product execution and consistently delivering a world-class, white-glove experience on every single trip., • Drive Financial Performance: Analyze daily, weekly, and monthly reports to proactively manage labor, inventory, and cost controls, consistently achieving cost efficiency and exceeding product financial goals for each assigned location., • Financial Stewardship: Collaborate closely with the finance team to develop and manage operational budgets, monitor expenditures, identify cost-saving opportunities, and uphold financial discipline., • Lead and Develop High-Performing Teams: Recruit, hire, train, schedule, manage, and continuously monitor and optimize the performance of all operational staff, fostering a culture of excellence and accountability., • Optimize Operational Efficiency & Scalability: Develop and streamline procedures and processes to support rapid product scalability. Identify bottlenecks and inefficiencies, proposing and implementing enhancements to maximize resource utilization and increase cost efficiency., • Strategic Vendor Management: Manage all operations for assigned locations, including oversight of internal teams and performance management of key vendors such as the caterer, maintenance facility. Ensure vendors meet service expectations and cost targets; identify and onboard new vendors as needed to maintain operational excellence., • Collaborate for Success: Work seamlessly with cross-functional teams across the organization to execute product changes, promotions, press events, and new product launches, fostering productive relationships and promoting inter-departmental synergy., • Enhance Customer Satisfaction: Proactively gather and analyze customer feedback from various channels, translating insights into actionable changes to continuously improve the customer experience., • Uphold Uncompromising Standards: Ensure consistent adherence to Tea Around Town's high standards of food quality, service, and guest experience. Refine quality assurance procedures, identify gaps, and implement timely corrective actions., • Manage Inventory & Mitigate Risk: Oversee meticulous inventory management through regular cycle counts and maintenance activities, ensuring accuracy. Identify potential operational risks and develop robust contingency plans to ensure business continuity. Requirements: • Education: Bachelor's degree in Business Administration, Restaurant/Hospitality Management, or a related field., • Experience: A minimum of 10 years of management experience in multi-location, upscale chain restaurants or high-volume food & beverage operations., • Hands-On Leadership: A highly hands-on approach with strong, decisive problem-solving capabilities, even under pressure., • Data-Driven Decisions: Demonstrated ability to leverage data and analytics to inform strategic decisions and drive operational improvements., • Adaptability: Proven ability to thrive in a fast-paced, dynamic environment and swiftly adapt to evolving business needs., • Team Leadership: Exceptional abilities in building, motivating, and leading high-performing operational teams., • Communication & Organization: Excellent communication skills (written and verbal), strong organizational abilities, and meticulous attention to detail., • Availability: Work 50+ hours a week, including weekends and holidays, as needed to support operations., • Travel: Ability to travel 50% of the time across your assigned territory., • Location: This position is based in New York, with the specific territory to be assigned. Why Join Tea Around Town? Joining Tea Around Town means becoming part of an innovative and rapidly expanding brand within the successful TopView Group. We offer a unique, high-end hospitality experience that's truly one-of-a-kind. We value entrepreneurial spirit, growth, and continuous improvement. We offer a competitive compensation package that includes: • Salary up to $135,000 base plus bonus!, • Paid Time Off, • Comprehensive Health Insurance (Medical, Dental, Vision), • Pre-Tax Commuter Benefits Powered by JazzHR jvkpcdunC0

Job Description About Us At Alteva RCM, we're dedicated to helping healthcare providers thrive through expert revenue cycle management, strategic insight, and innovative solutions. We're always looking for passionate, driven professionals who want to make a meaningful impact, grow their careers, and be part of a collaborative team committed to excellence. Position Summary The Manager of ERA Operations is responsible for overseeing the end-to-end management of Electronic Remittance Advice processing, including the timely downloading, reconciliation, and posting of ERAs into the organization's Health Information Billing System. A key component of this role is the leadership and management of an overseas operations team, ensuring work is completed accurately, efficiently, and in alignment with organizational standards. This manager will drive performance optimization across all team members while maintaining compliance and supporting seamless revenue cycle operations. Key Responsibilities Overseas Team Management: • Directly manage and oversee a remote overseas ERA operations team, ensuring daily accountability and productivity, • Establish clear performance expectations, workflows, and quality standards for all offshore team members, • Monitor individual and team performance metrics, providing regular feedback, coaching, and development, • Optimize workload distribution across team members to maximize efficiency and minimize processing backlogs, • Conduct regular team meetings, one-on-ones, and performance reviews to maintain engagement and alignment, • Identify skill gaps and coordinate training to ensure team proficiency in ERA processes and billing systems, • Serve as the primary escalation point for overseas team issues, disputes, and operational challenges, • Coordinate across time zones to maintain seamless communication and continuity of operations ERA Operations: • Manage and oversee daily ERA download and posting operations across all payers., • Ensure accurate and timely posting of payments, adjustments, and denials into the billing system, • Monitor ERA file transmissions and resolve failed, missing, or rejected files promptly, • Establish and enforce standard operating procedures for ERA workflows, • Partner with IT and clearinghouse vendors to troubleshoot EDI/835 transaction issues, • Analyze posting trends, error rates, and payer discrepancies to drive continuous process improvements, • Collaborate with billing, coding, and denial management teams to ensure seamless revenue cycle flow, • Develop and present performance metrics and operational reports to senior leadership, • Maintain compliance with payer contracts, HIPAA regulations, and internal audit standards Qualifications Required: • 5+ years of experience in healthcare revenue cycle, with a focus on ERA/payment posting operations, • 2+ years in a leadership or management capacity, preferably managing remote or overseas teams, • Demonstrated ability to manage, develop, and optimize the performance of distributed teams, • Proficiency with Health Information Billing Software (e.g., Epic, Meditech, Athenahealth, AdvancedMD), • Strong knowledge of EDI 835 transaction sets and clearinghouse platforms, • Familiarity with payer portals, ERA enrollment, and ERA reconciliation processes, • Experience managing cross-timezone operations and remote team communication tools Preferred: • Bachelor's degree in Healthcare Administration, Business, or related field, • Experience managing offshore or Business Process Outsourcing (BPO) teams, • Experience with large-scale or multi-facility billing environments, • Knowledge of denial management and appeals workflows Skills & Competencies • Strong leadership skills with the ability to manage and motivate remote, cross-cultural teams, • Excellent analytical and problem-solving abilities with a focus on accuracy and quality control, • Proven ability to optimize team workflows and improve operational efficiency, • Effective communication skills across all levels, including overseas staff and senior leadership, • Ability to manage competing priorities and deadlines in a fast-paced, high-volume environment, • Detail-oriented with a strong commitment to compliance, accuracy, and process integrity This position plays a critical role in maintaining the financial integrity of the organization's revenue cycle operations while driving excellence across a global operations team. Pay Range $90,000—$130,000 USD Benefits Alteva RCM offers our employees a comprehensive benefits package, including health, dental, vision, employee assistance plan, paid family leave, short-term disability and life insurance. We also provide a 401(k) plan with employer match, flexible spending accounts, employee discount program and an employee referral program.

Job Description Our client is a ommercial and industrial boiler contractor serving building owners, property managers, hospitals, universities, manufacturers, and process facilities across New Jersey and the greater New York metropolitan area. Our work spans new boiler and boiler room installations, code repairs and alterations to pressure-retaining equipment, burner and controls retrofits, preventive maintenance agreements, emergency service, and efficiency upgrade projects. We are seeking a General Manager to take full operational and financial ownership of the business. This is a true P&L role. You will run service, construction, and shop operations day to day, own the numbers that ownership sees every month, protect and advance our code certifications, and build a durable leadership culture in a trade where skilled labor is scarce and loyalty is earned rather than bought. The right person is equal parts operator, financial thinker, and people leader — comfortable in a boiler room at 2 a.m. and in front of a spreadsheet the next morning. This role exists to professionalize how the business runs without breaking what already works. You will inherit experienced field technicians and long-standing customer relationships. Your job is to raise margin, tighten execution, and modernize systems while keeping the crew intact and the phone answered. Core Responsibilities Profit & Loss Ownership You own the P&L outright — top line, gross margin, overhead, and net. You will be accountable for annual budgeting, monthly forecasting, and the variance conversations that follow when actuals miss plan. • Build and defend the annual operating budget across every revenue line: service labor, preventive maintenance agreements, projects and retrofits, parts and equipment sales, rental, and shop work., • Own gross margin by division and by job. Understand where margin is made and where it leaks — mispriced service calls, unbilled work, warranty rework, unmanaged overtime, change orders never captured., • Manage work-in-progress and percentage-of-completion reporting on project work, including over/under billings, cost-to-complete accuracy, and backlog quality., • Drive cash performance: billing velocity, DSO, retainage recovery, unbilled revenue, and vendor terms., • Approve pricing, quoting standards, labor rates, and markup structures; make the call on which work is worth chasing and which is not. Financial Reporting & Analysis Produce the monthly financial package that ownership relies on to make decisions. This is not accounting support work — you are expected to build the reporting, interpret it, and act on it. • Assemble and present a monthly package including P&L with budget variance, gross margin by revenue line, backlog and WIP schedules, cash flow and aging, and KPI dashboards with commentary on what moved and why., • Build the operating metrics that run the business: technician billable utilization and labor efficiency rates, revenue per technician, first-time fix rate, callback percentage, average service ticket, quote-to-close conversion, PM agreement renewal and attachment rates, and overtime as a percentage of field labor., • Prepare capital request business cases for fleet, tooling, shop capacity, and headcount, with payback and return expectations stated plainly., • Develop customer-facing financial proposals for capital projects — installed cost, projected fuel and efficiency savings, simple payback and lifecycle cost, and applicable utility incentive and rebate capture. Operations, Code Compliance & the R Stamp Program You are the executive owner of our quality and code program. You are not expected to personally perform inspections or weld, but you are expected to understand what our certifications require and to make sure the organization never puts them at risk. • Maintain the integrity of the company’s National Board R Certificate of Authorization: enforce the Quality Control Manual in daily practice, support the designated QC Manager, manage the relationship with our Authorized Inspection Agency, and lead preparation for triennial National Board review and renewal audits., • Ensure repairs and alterations to pressure-retaining items are performed and documented to NBIC (NB-23) requirements, including R-1 and R-2 form execution, proper nameplate and stamping practice, and complete traceability of materials and welder qualifications., • Govern the welding program: ASME Section IX WPS, PQR, and welder performance qualification currency; continuity logs; and NDE coordination with third-party testing partners., • Apply ASME Section I, Section IV, and Section VIII Division 1 requirements appropriately across power boilers, heating boilers, and pressure vessels., • Enforce ASME CSD-1 controls and safety device requirements and NFPA 85 combustion safety practice on automatically fired equipment., • Own field execution across service dispatch, project scheduling, manpower planning, procurement and equipment lead times, subcontractor management, fleet, and shop throughput., • Own safety outcomes and the metrics that follow the company into every bid: TRIR, DART, and Experience Modification Rate. Lockout/tagout, confined space entry for boiler and vessel work, hot work, and respiratory protection are non-negotiable disciplines. Team Leadership & Change Management The technical problems in this business are solvable. The people problems are the hard part, and they are the reason this role exists. We are looking for high emotional intelligence — someone who reads a room, hears what a technician is actually saying under a complaint, and can hold a hard line without humiliating anyone. • Lead a multi-disciplinary team spanning field service technicians, boilermakers and welders, project managers, estimators, dispatch, and administrative staff., • Introduce process, measurement, and accountability into an environment that has historically run on relationships and tribal knowledge — and do it in a sequence the team can absorb. Sequencing and communication matter more than the changes themselves., • Build the succession bench: recruit, develop, and retain technicians in a labor market where the experienced boiler mechanic pool is shrinking and every competitor is fishing in the same pond. Own the apprenticeship and mentoring pipeline., • Set clear performance expectations, run consistent one-on-ones and reviews, coach the willing, and move decisively on the unwilling., • Serve as the escalation point for customer conflict, jobsite disputes, and internal friction — de-escalating without conceding margin. Commercial Growth & Customer Retention • Grow recurring revenue through preventive maintenance agreements and full-coverage service contracts; improve renewal rates and expand scope within existing accounts., • Support estimating and bid strategy on larger installations and retrofits; sit at the table on the accounts that matter., • Position the company on efficiency-driven work — burner and controls upgrades, condensing economizers, boiler plant optimization, fuel conversions, and decarbonization retrofits — where regulatory pressure is generating demand., • Maintain relationships with OEMs, distributors, engineering firms, mechanical contractors, and property management groups. Requirements Required Qualifications • Ten or more years of progressive operations leadership in commercial or industrial boiler, mechanical HVAC, power generation, or process piping contracting, including at least five years with direct P&L accountability., • Demonstrated experience operating inside an R Stamp certified organization — you have lived under a Quality Control Manual, worked alongside an Authorized Inspector, and been through a National Board review., • Working command of ASME Boiler and Pressure Vessel Code and the National Board Inspection Code as they apply to repair, alteration, and new installation., • Track record of improving gross margin and operating income in a service-and-project business, with specific numbers you can speak to., • Proven ability to build financial reporting from operational data and present it credibly to an owner, board, or private equity sponsor., • Experience leading fifteen or more employees across field and office functions, including hiring, development, and performance management., • Fluency with service management and ERP platforms and the discipline to make a team actually use them., • Bachelor’s degree in engineering, construction management, business, or a related field — or an equivalent combination of trade credentials and operating experience., • Valid driver’s license and willingness to be present in the field and at customer sites throughout the NJ/NY territory. Preferred Qualifications • Direct experience managing or holding responsibility for an R Stamp quality program, including manual authorship or revision and audit preparation., • Additional ASME certifications in the organization’s scope, such as S, U, PP, or A stamps, and National Board VR experience., • Prior background as a boiler technician, boilermaker, welder, or field service engineer before moving into management., • Experience with combustion analysis, boiler efficiency testing, stack loss and thermal efficiency measurement, O2 trim, turndown optimization, and heat recovery., • Union contract administration experience in the NJ/NY market., • Formal change management, Lean, or continuous improvement training., • Experience integrating an acquired business or standing up new systems and processes post-acquisition. Benefits • Health Care Plan (Medical, Dental & Vision), • Retirement Plan (401k, IRA), • Life Insurance (Basic, Voluntary & AD&D), • Paid Time Off (Vacation, Sick & Public Holidays), • Short Term & Long Term Disability, • Compensation: $100,000 - 150,000 base salary + bonues and car allowance

Role : LoanIQ Production Support \n Location: Jersey City, NJ (Onsite) \n Duration: Full-Time/Permanent \n Exp.: 5+ Yrs. \n \n Description: \n \n We are looking for an experienced LoanIQ Production Support Lead to lead endtoend production support incident management and operational stability for the LoanIQ platform and its integrated ecosystem The ideal candidate should have strong handson LoanIQ support experience excellent troubleshooting capabilities and solid technical exposure across NET Oracle SQL Server J2EE UNIX Informatica MQ Mule and OpenShift \n The role requires strong experience in highseverity incident management root cause analysis monitoring release support and continuous service improvement \n Key Responsibilities \n\n • Lead endtoend LoanIQ production support and maintain overall platform stability\n, • Manage highseverity incidents service restoration escalations and problem followups\n, • Troubleshoot LoanIQ batch processing job failures feeds files and integration issues\n, • Investigate upstream and downstream applicationinterface failures\n, • Proactively monitor production health and identify potential operational risks\n, • Analyze business impact and recommend appropriate risk mitigation and preventive actions\n, • Use Splunk and Dynatrace for monitoring troubleshooting log analysis and performance investigation\n, • Support LoanIQ releases upgrades implementations infrastructure changes and production deployments\n, • Troubleshoot application and platform issues across NET Oracle SQL Server J2EE UNIX Informatica MQ Mule and OpenShift\n, • Perform root cause analysis RCA for recurring and critical production issues\n, • Maintain support runbooks operational procedures knownerror documentation defects and workarounds\n, • Provide timely incident status and escalation communication to business and technology stakeholders\n, • Partner with business CIO infrastructure vendor engineering and platform teams\n, • Participate in oncall support for critical incidents weekend deployments infrastructure changes disaster recovery exercises and industry testing\n, • Drive continuous improvement automation operational resilience and service stability\n\n Required Skills \n\n • 10 years of experience in application development andor production support\n, • Strong handson experience supporting the LoanIQ platform in production\n, • Strong experience in L2L3 Production Support and Incident Management\n, • Experience handling P1P2 or highseverity production incidents and service restoration\n, • Strong troubleshooting experience involving batch jobs feeds files interfaces and integrations\n, • Technical knowledge of NET Oracle SQL Server J2EE UNIX Informatica MQ Mule and OpenShift\n, • Strong understanding of application monitoring log analysis and production health monitoring\n, • Experience with root cause analysis problem management and operational risk management\n, • Experience supporting production releases deployments upgrades and environment changes\n, • Strong stakeholder management communication and documentation skills\n, • Ability to participate in an oncall and afterhours production support rotation\n\n Desired Skills \n\n • Strong experience with Splunk and Dynatrace\n, • Knowledge of ITSM ITIL processes including Incident Problem and Change Management\n, • Experience supporting complex financial or banking applications\n, • Exposure to disaster recovery and business continuity exercises\n, • Experience working with infrastructure middleware database product and vendor teams\n\n Primary Skills \n LoanIQ Production Application Support Incident Problem Management UNIX Oracle SQL Server NET J2EE Informatica MQ Mule OpenShift Splunk Dynatrace RCA BatchJob Support

Description Mini-Circuits designs, manufactures and distributes integrated circuits, modules, and sub-systems for high-performance radio frequency (RF) and microwave applications. With design, sales, and manufacturing locations in over 30 countries, Mini-Circuits' products are used in a range of wired and wireless communications applications. Our products are also used in detection, measurement, and imaging applications, including military communication, guidance, and electronic countermeasure systems, commercial, scientific, military land, sea, and aircraft; automotive systems, medical systems, and industrial test equipment. Mini-Circuits sells its products to over 20,000 customers globally through our direct sales force, applications engineering staff, and sales representatives, as well as through our extensive website. Position Summary: The Quality Inspector is responsible for performing in-coming, in process and Final inspections of all parts following established procedures. They are also responsible for the proper packing of units that will be shipped to stock and/or customers. Salary Range: $21.00-$24.50 per hour Job Function: Perform visual and electrical inspection of various items using a vision measuring system and hand tools such as calipers, micrometer, force gauges etc. and electrical equipment such as LCR meter and multimeter. Maintain records of items inspected and packed. Ensure all parts/runs received in the department are acknowledged in the IQA system. Read assembly & mechanical drawings to determine specific requirements. Verify, complete, and sign the required documentation provided on the IQA database. Enter inspection record in Pre-encap Inspection & Final Inspection database. Verify part numbers against the documentation provided and ensure that the correct number of components was received. Understand and follow all relevant written and verbal instructions in the Inspection Plan & process. Report and share findings with Group Supervisor and Assistant Group Leader. Comply with ESD guidelines and regulations. Items to be inspected include PC boards, switches, cores, connectors, resistors, chip capacitors, enclosures and covers, cables, amplifiers, machined parts & packaging materials, etc. as per assembly drawings and specific criteria under supervision. Visual inspection is required using a microscope and magnifying lamp. Perform simple tests such as resistance to solvents, DC continuity, and material composition using an XRF machine. Identify and segregate defective units/materials. Capture photographs of reject and sample units. Pack units for shipment according to established company packing procedures in Arena The duties, responsibilities and expectations described above are not a comprehensive list and additional tasks may be assigned to the member, within the scope of the position. Qualifications: • Minimum High School Diploma, GED or international equivalent., • Ability to distinguish colors in accordance with the ISHIRA test for color blindness., • Basic Computer skills and understanding of the MS Office Suites., • Ability to read, write, and orally communicate in English and have the ability to understand and carry out verbal and written instructions., • Must have basic operational knowledge of how to use the equipment within the department., • Keep the work area clean and organized., • Follow all 5S requirements, • Update KPI boards on a weekly basis Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, sit and use hands to operate a computer keyboard. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Cultural Focus • Displays enthusiasm and Passion for their work, • Works to the standard of Uncompromising Quality by meeting or exceeding stated objectives and embracing continuous improvement, • Exercises sound Business Judgement, ensuring that efforts are on track with the Company's goals, • Operates with the mindset of Customer Obsession - by meeting or exceeding expectations to both internal and external customers, • Takes Accountability by taking ownership and accepting responsibility for their conduct and contributions, • Demonstrates a strong sense of urgency and accomplishes tasks with Speed and attention to detail, • Cooperates, collaborates and contributes to shared goals with a strong sense of Teamwork, • Conducts themselves with Honesty & Integrity and treats all members with Trust & Respect Additional Requirements/Skills • Comply, understand, and support corporate safety initiatives to ensure a safe work environment, • Ability and willingness to abide by Company's Code of Conduct, • Valid driver's license and ability to drive for extended periods of time, • Occasional travel, some overnight, as required Disclaimer: The listed qualifications and requirements for each position are intended as guidelines. Mini-Circuits reserves the right to hire outside of these guidelines at Management's discretion. Mini-Circuits is an Equal Opportunity Employer and does not discriminate on the basis of actual or perceived age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, familial status, gender identity, gender dysphoria, pregnancy-related condition, and domestic violence victim status or protected class characteristic, or any other protected characteristic as established by federal or state law.

About the role We operate a multi-brand HVAC and plumbing platform and acquire smaller local contractors that get folded into our existing brands — rebranded, migrated onto our systems, and staffed by technicians we retain from the seller. Today every tuck-in is run somewhat differently. This role exists to change that. You will personally lead the next several integrations end to end, and while doing so, build the repeatable playbook — checklists, timelines, owners, templates, and metrics — that lets us close and absorb a $2M–$10M revenue contractor in a predictable number of days without disrupting the acquiring brand's operations or losing the seller's technicians. This is a builder's job, not a maintainer's. The first year is hands-on integration work; the deliverable is a system that eventually runs without you in every detail. What you'll own Run integrations directly • Own the post-LOI-to-Day-100 workstream for each tuck-in, coordinating the acquiring brand's GM, corporate finance, HR, IT, and marketing., • Build and maintain the integration plan for each deal: Day 1 readiness, 30/60/100-day milestones, decision log, and risk register., • Serve as the primary point of contact for the seller and their leadership through close and transition. Technician and staff retention • Design the offer, communication, and onboarding sequence for acquired technicians, installers, and CSRs — this is the single biggest driver of deal value and the metric you'll be measured on., • Partner with HR on offer letters, benefits transition, pay plan mapping (hourly vs. flat rate vs. commission), and licensing/apprenticeship continuity., • Manage seller and key-employee transition agreements, earnout mechanics, and the handoff of customer relationships. Systems and back-office conversion • Lead migration onto the platform stack: field service management (ServiceTitan or equivalent), accounting/ERP, payroll and HRIS, phone and call tracking, CRM, and dispatch., • Convert customer lists, open jobs, warranties, memberships/service agreements, AR/AP, and price books without service interruption., • Coordinate the operational plumbing of a deal: licenses and permits, insurance and bonding, DOT and fleet registration, vendor and distributor accounts, leases, and utility transfers. Brand conversion • Sequence the rebrand with marketing: fleet wraps, uniforms, signage, phone number porting and call routing, Google Business Profile and review transfer, website redirects, and customer communication., • Protect inbound call volume and review equity through the name change. Build the playbook • Codify all of the above into a documented, version-controlled playbook: master integration checklist by function, RACI, standard timeline, communication templates (seller, employees, customers, vendors), diligence request lists, and a Day 1 kit the acquiring GM can execute., • Build the integration dashboard and define the scorecard: retention rate, revenue continuity, gross margin at 90/180 days, systems cutover on-time rate, days to full conversion, synergy capture vs. model., • Run a structured retrospective after every deal and update the playbook accordingly., • Train brand GMs and future integration managers to execute the playbook with decreasing central support. Support the front end of the deal • Contribute operational diligence: technician roster quality and comp benchmarking, call volume and lead sources, membership base health, fleet condition, callback and warranty exposure, permit and licensing risk., • Feed integration cost and timing assumptions back into the deal model so we underwrite what we can actually deliver.What you bring Required • 5+ years combined in M&A integration, PMO, operations leadership, or consulting, including at least two integrations you personally ran end to end., • Direct experience in home services, skilled trades, or another multi-site, technician-driven business — you understand dispatch boards, flat-rate pricing, and why a tech's truck and pay plan matter more than the org chart., • Demonstrated ability to write process documentation that people actually use., • Comfort operating with founders and family owners: high empathy, high candor, and the ability to deliver hard news without blowing up the relationship., • Strong project management discipline and fluency in the tools that support it., • Willingness to travel to acquired locations, often on short notice. Preferred • ServiceTitan implementation or migration experience., • Background in a PE-backed roll-up or platform company., • Finance literacy sufficient to read a QoE, understand working capital adjustments, and track synergy capture., • Field or trade experience of any kind.

Hiring Full Time and PRN $15,000 Sign On Bonus for Full-Time Positions Explore opportunities with Patient Care, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together. As the Registered Nurse in Home Health you will provide and direct provisions of nursing care to patients in their homes as prescribed by the physician and in compliance with applicable laws, regulations, and agency policies. You will also coordinate total plan of care with other health care professionals involved in care and helps to achieve and maintain continuity of patient care by planning and exchanging information with physician, agency personnel, patient, family, and community resources. Primary Responsibilities: • Clinical Competence, • Initiates, develops, implements, and revises the plan of care in collaboration with the physician and other health care professionals, • Supervises care provided by home health aides and licensed practical/vocational nurses, provides instruction, and assigns tasks according to State and federal regulations, • Provides required supervisory visits, • Documentation and Care Delivery, • Provides high-quality clinical services within the scope of practice and infection control standards, in accordance with the plan of care, and in coordination with other health care team members, • Completes comprehensive assessments (OASIS) including medication reconciliation accurately and timely, • Documents patient visits per policy and payer requirements, and syncs timely per LHC policy, • Quality, • Makes initial and/or comprehensive nursing evaluation visits, ensures patients meet home health eligibility and medical necessity guidelines, determines primary focus of care, develops the plan of care within State guidelines with the physician, and submits accurate documentation, • Communicates relevant information timely and effectively with appropriate agency staff, including patient care issues, visit assignments, schedule changes, orders, OASIS data sets, coding requests, and coordination with other clinicians, • Communicates timely and effectively with physicians, patients, and family members to ensure quality care and service excellence, • Teamwork, • Takes direction from Clinical Director and Executive Director professionally and completes assigned tasks timely, including required learning, • Assists in the orientation of new agency personnel and serves as a preceptor to other staff and students, • Actively participates in survey/survey readiness activities and performance improvement plans, works to reduce unnecessary patient hospitalizations, improve patient safety, and implements processes and best practices to ensure positive patient outcomes, • Participates in on-call and weekend rotation as needed to meet patient needs, • Adheres to and participates in the agency's utilization management model You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • Current and unrestricted RN licensure in state of practice, • 1+ years of Home Health experience, • Current Driver's License, vehicle insurance, and access to a dependable vehicle or public transportation, • Current CPR Certification, • Ability to function in any home situation regardless of age, race, creed, color, sex, disability, or financial condition of the client Preferred Qualifications: • Ability to work independently, • Solid communication, writing, and organizational skills Pay Range: $64,100 - $141,500 annual total cash target pay $36.98 - $81.63 per visit point $30.82 - $68.03 hourly rate Annual total cash compensation for this role assumes full-time employment (40 weekly hours) at full productivity and generally follows the range above. Total cash compensation includes earnings from per visit point pay and hourly pay and is based on several factors including but not limited to local labor markets, education, work experience and may increase over time based on productivity and performance in the role. This role receives two types of compensation depending on the work being performed. When conducting visits, you will be paid per visit point rate compensation. Your per visit pay will be calculated by multiplying your per visit point rate by the productivity points you accrue for various types of visits. Each type of visit is assigned a certain number of productivity points that is inclusive of "direct" and "indirect" patient care activities. Visits are assigned based on patient and business needs. The number of visits performed each week will vary based on individual productivity targets and the productivity points assigned to the visits performed. You will be paid your hourly rate for certain non-visit activities such as orientation. We comply with all minimum wage laws as applicable. In addition to your pay, we offer benefits such as, a comprehensive benefits package, recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. #LHCJobs At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Job Overview: B&H is seeking a Senior Information Security Engineer to serve as a senior technical resource responsible for the architecture, deployment, operation, resilience, and continuous improvement of enterprise security technologies and controls. This is a hands-on engineering position with ownership of critical security platforms across network, endpoint, identity, cloud, application, data, and infrastructure environments. The Senior Information Security Engineer will serve as an escalation point for complex engineering issues and collaborate with Security Operations, Incident Response, IT Infrastructure and Operations, DevOps, cloud, and application teams to deliver secure, reliable, and scalable solutions. The ideal candidate has broad technical security expertise, strong architecture capabilities, and experience owning enterprise security technologies throughout their full lifecycle. Essential Responsibilities: • Architect, engineer, deploy, support, and maintain security technologies and controls across network, endpoint, identity, cloud, application, data, and infrastructure environments., • Serve as the technical owner for assigned security platforms throughout their lifecycle, including evaluation, implementation, integration, configuration, optimization, upgrades, and retirement., • Design, own, and continuously improve security configurations, engineering standards, procedures, controls, technical documentation, and platform roadmaps., • Act as a senior technical escalation point for complex security engineering issues, security-tool failures, infrastructure dependencies, and high-impact security incidents., • Partner with IT, Cloud, DevOps, and application teams to incorporate security into infrastructure design, technology implementations, and the software development lifecycle., • Provide technical leadership and mentorship to security engineering team members., • Review technical designs, platform configurations, scripts, automations, integrations, and implementation plans., • Translate business and technical requirements into secure, scalable, and reliable solutions., • Own the health, availability, capacity, and performance of enterprise security technologies., • Lead responses to security-platform outages, conduct root-cause analysis, and drive corrective and preventive actions., • Lead or co-lead disaster recovery and business continuity planning for security technologies, including backup, restoration, failover, recovery procedures, and testing., • Develop and support automations for security operations, control compliance, evidence collection, alert enrichment, incident response, and reporting., • Monitor the evolving threat landscape and translate emerging threats, vulnerabilities, and lessons learned from incidents into improved defensive strategies and controls., • Drive compliance and audit readiness for security technologies., • Lead or support the remediation of audit findings, control deficiencies, vulnerabilities, and identified security risks., • Evaluate, recommend, and implement new security technologies., • Manage technical vendor relationships, security-platform roadmaps, and tool-effectiveness reviews., • Serve as a security subject-matter expert on strategic business and technology initiatives., • Develop and communicate security metrics, KPIs, service-health reporting, and risk updates to management and senior leadership. Required Knowledge, Skills, and Abilities: • Expert-level knowledge of network security architecture and Zero Trust principles., • Expert-level knowledge of authentication protocols, public key infrastructure, certificates, and encryption technologies., • Advanced knowledge of security technologies across endpoint, network, application, cloud, infrastructure, and data-security domains., • Advanced proficiency across the enterprise security toolchain, including:, • SIEM and SOAR, • EDR, NDR, and XDR, • Firewalls and web application firewalls, • Packet-capture and network-analysis tools, • Data loss prevention, • Vulnerability-management platforms, • Application-security tools, including SAST and DAST, • Deep working knowledge of security frameworks and standards, including:, • NIST Cybersecurity Framework, • NIST 800-53, • ISO 27001, • CIS Controls, • MITRE ATT&CK, • Strong security engineering and architecture capabilities., • Ability to lead technical design reviews and translate business requirements into secure technical solutions., • Experience leading outage response, performing root-cause analysis, and driving post-incident improvements., • Cloud-security expertise across Microsoft Azure and Microsoft 365, AWS, or Google Cloud Platform., • Experience with cloud identity, data protection, and secure-configuration management., • Experience developing or significantly contributing to security programs, technical roadmaps, and security strategies., • Strong written, verbal, and executive-level communication skills., • Ability to clearly communicate technical findings and security risks to leadership, auditors, business stakeholders, and technical teams., • Ability to independently lead complex technical initiatives and collaborate effectively across multiple technology teams. Education and Experience: • Six or more years of experience in cybersecurity engineering, infrastructure engineering, security operations, or a related technical field., • At least three years of experience owning or engineering enterprise security technologies., • Demonstrated experience managing security platforms through implementation, integration, configuration, optimization, upgrades, troubleshooting, incident response, and retirement., • Experience owning or significantly contributing to compliance programs under one or more frameworks, such as PCI DSS, SOX, HIPAA, or CMMC., • Experience participating in audits and leading the remediation of identified gaps and control deficiencies., • Experience conducting formal risk assessments and communicating findings and risk-acceptance recommendations to management., • Experience providing technical leadership, mentorship, and senior-level escalation support. Certifications: One or more advanced industry certifications are required or strongly preferred, including: • CISSP, • CISM, • GCIA, • GCIH, • GCFE, • An equivalent advanced security certification Security+ or CEH may be considered for candidates with equivalent advanced, hands-on experience. Work Environment: This is a full-time, onsite position requiring attendance Monday through Friday. What We Are Looking For: We are looking for a senior-level, hands-on security engineer who has personally owned and engineered enterprise security technologies. The successful candidate will be comfortable working across multiple security domains, leading complex technical initiatives, resolving difficult platform and infrastructure issues, and continuously improving the organization’s security capabilities. This position requires more than security monitoring or policy development. It is best suited for an engineer with broad technical depth, platform ownership experience, architecture capabilities, operational discipline, automation experience, and the ability to lead through complex engineering challenges.

Portfolio Maintenance Manager Luxury Residential Portfolio | Manhattan, New York Position Summary As a Portfolio Maintenance Manager, you will provide strategic leadership, operational oversight, and technical expertise across a portfolio of luxury residential communities throughout Manhattan. Reporting to senior residential operations leadership, this role is responsible for ensuring all properties are maintained to the highest standards of quality, safety, service, and asset preservation. The Portfolio Maintenance Manager will oversee building engineering, maintenance, capital project execution, preventative maintenance programs, vendor management, regulatory compliance, and team development. The ideal candidate combines strong technical knowledge with exceptional leadership skills and a hospitality-oriented mindset appropriate for a luxury residential owner, developer, and operator. Key Responsibilities Portfolio Maintenance Operations · Lead maintenance and engineering operations across a portfolio of Class A luxury residential properties. · Establish and enforce operating standards, preventive maintenance programs, and engineering best practices. · Conduct regular property inspections to ensure assets, equipment, common areas, and amenity spaces are maintained to brand standards. · Monitor property performance metrics, identify operational deficiencies, and implement corrective action plans. · Partner with Property Managers and Residential Operations leadership to ensure exceptional resident satisfaction and service delivery. Team Leadership & Development · Directly supervise Resident Managers, Chief Engineers, and maintenance personnel throughout the portfolio. · Recruit, train, mentor, and develop maintenance teams to create a high-performance culture. · Conduct performance evaluations and establish measurable goals and accountability standards. · Ensure proper staffing levels, scheduling, succession planning, and ongoing technical training. Capital Projects & Asset Preservation · Manage capital improvement projects, building upgrades, equipment replacements, and renovation efforts. · Assist in evaluating building systems and developing short- and long-term capital expenditure plans. · Review bids, scopes of work, project schedules, and contractor performance. · Ensure projects are completed on time, within budget, and to company quality standards. Building Systems Management · Oversee maintenance and operation of: o HVAC systems o Boilers and domestic hot water systems o Electrical distribution systems o Elevator systems o Fire and life safety systems o Building automation systems (BMS) o Plumbing infrastructure o Access control and security systems o Emergency generators and backup systems Compliance & Risk Management · Ensure compliance with all applicable NYC, NYS, and federal regulations. · Manage compliance related to: o Local Law requirements o FDNY regulations o DOB requirements o OSHA standards o Environmental and safety programs · Conduct regular safety inspections and audits. · Maintain emergency preparedness and business continuity procedures. Vendor & Contract Management · Establish and maintain strong relationships with contractors, consultants, service providers, and suppliers. · Negotiate service contracts and monitor vendor performance. · Review invoices, proposals, and service agreements for accuracy and value. · Ensure vendors comply with insurance, safety, and contractual requirements. Budget & Financial Management · Assist in the preparation of annual operating and capital budgets. · Monitor maintenance-related expenditures and identify cost-saving opportunities. · Analyze utility consumption and recommend efficiency initiatives. · Maintain strict budget controls while preserving luxury service standards. Qualifications Required · Bachelor's degree in Facilities Management, Construction Management, or related field preferred. · Minimum 7-10 years of progressive maintenance or engineering leadership experience. · Minimum 3-5 years managing multiple residential properties or a regional portfolio. · Comprehensive knowledge of residential building systems and engineering operations. · Experience managing capital improvement projects and annual maintenance budgets. · Strong understanding of NYC building codes and regulatory requirements. · Valid driver's license and ability to travel throughout Manhattan properties. Preferred · NYC Fire Safety Director (F-89) certification. · NYC Refrigeration Engineer License. · Stationary Engineer License. · CFC/EPA Universal Certification. · OSHA 30 Certification. · LEED, BOMA, IFMA, BOMI, or related industry credentials. Key Competencies · Leadership and team development · Luxury hospitality mindset · Problem solving and decision making · Project management · Financial acumen · Resident service excellence · Communication and stakeholder management · Vendor negotiations · Emergency response management · Organizational and planning skills Physical Requirements · Ability to inspect mechanical rooms, rooftops, basements, and active construction areas. · Ability to occasionally lift up to 50 pounds. · Ability to respond to emergencies outside of regular business hours. Why Join Us As a leading owner, developer, and operator of luxury residential communities in Manhattan, we are committed to delivering exceptional living experiences and maintaining our properties at the highest standards of excellence. This role offers the opportunity to lead best-in-class maintenance operations, mentor high-performing teams, and contribute directly to the long-term success of a premier residential portfolio.

The Product Manager – Warehouse Management System (WMS)\ERP is primarily responsible for the strategic direction, operational support, and continuous improvement of the organization's Warehouse Management System and related warehouse technologies. This role serves as the primary liaison between Distribution Center Operations, Information Technology, business stakeholders, and third-party software vendors to ensure warehouse applications support efficient, accurate, and scalable operations. This role also has secondary responsibility for the ERP ecosystem, ensuring effective integration, process alignment, and operational continuity across business functions. The ideal candidate brings a strong understanding of warehouse operations, order management, retail compliance, enterprise system integrations, and technology product management, with the ability to translate business requirements into effective system solutions. Key Responsibilities: Warehouse Management System • Serve as the primary product owner and subject matter expert for WMS applications., • Define and maintain the WMS product roadmap, system enhancements, and technology priorities., • Manage the product backlog, business requirements, functional specifications, and acceptance criteria., • Partner with warehouse and distribution leadership to identify process improvements and system capabilities., • Oversee the WMS application lifecycle, including implementations, upgrades, enhancements, and ongoing support., • Understand and optimize system interactions between WMS, WCS, and warehouse systems., • Identify opportunities to improve warehouse throughput, reduce manual processes, and increase operational efficiency., • Support warehouse technology implementations, upgrades, deployments, and system modernization initiatives. ERP • Provide support, maintenance, and continuous improvement for the Enterprise Resource Planning (ERP) system, with a focus on integration, data integrity, and alignment between WMS and ERP processes. Business Partnership • Build strong relationships with warehouse operations, distribution leadership, transportation, customer service, and IT teams., • Translate business requirements into functional specifications for the external WMS and ERP development team., • Recommend system improvements that increase operational efficiency and reduce manual processes., • Participate in process improvement initiatives involving receiving, put-away, replenishment, picking, packing, shipping, inventory control, cycle counting, and returns. Production Support & Escalation • Serve as the internal escalation point when standard help desk support is unable to resolve production issues., • Coordinate root cause analysis for complex warehouse system incidents., • Prioritize production issues based on business impact., • Manage communication between business stakeholders and third-party support during critical incidents., • Ensure timely resolution of application defects and operational issues. Vendor Management • Manage the relationship with the external WMS support and development partner., • Review support quality, response times, service level agreements (SLAs), and project deliverables., • Coordinate enhancement requests, software fixes, testing, and production deployments., • Validate technical solutions proposed by the vendor before implementation., • Hold vendors accountable for quality, timelines, documentation, and operational excellence. Project Leadership • Lead WMS and ERP related projects including upgrades, enhancements, new warehouse implementations, and process improvements., • Coordinate user acceptance testing (UAT), regression testing, and production readiness activities., • Develop implementation plans and coordinate cross-functional project activities., • Ensure successful deployment of new functionality with minimal business disruption., • Able to manage multiple projects and deadlines with support and resources as needed. Documentation & Training • Develop and maintain operational procedures and system documentation., • Create user guides and support documentation., • Provide training and knowledge transfer to warehouse personnel and support teams., • Promote best practices for system utilization and warehouse operations. Qualifications: Required Qualifications • Bachelor's degree in Information Technology, Computer Science, Supply Chain Management, Business, or a related field, or equivalent professional experience., • Minimum of five (5) years of experience supporting Warehouse Management Systems (WMS), Warehouse Execution Systems (WES), warehouse automation, robotic technologies, conveyor systems, and API integrations., • Experience serving as a Product Manager, Product Owner, Business Systems Analyst, or similar technology leadership role supporting warehouse operations., • Strong understanding of product lifecycle management, business process analysis, and solution delivery., • Excellent communication, leadership, collaboration, and stakeholder management skills., • Proven ability to prioritize competing initiatives and manage multiple projects in a fast-paced environment., • Experience working within Agile or other iterative software development methodologies. Preferred Qualifications • Experience with WMS platforms such as Manhattan, Blue Yonder, Softeon, Körber/Infios, SAP EWM, or comparable systems., • Experience with ERP platforms such as BlueCherry, SAP, Oracle, Microsoft Dynamics, or NetSuite., • Knowledge of Boomi, MuleSoft, or similar integration middleware., • Experience working with 3PL providers and multi-warehouse distribution environments., • Familiarity with warehouse automation, WCS/WES, conveyors, sortation, and material handling systems., • Experience in retail, apparel, consumer goods, or wholesale distribution., • Familiarity with Agile methodologies, Jira, or Azure DevOps.

About Us At Theory, we design clothes for people who move through the world with purpose. Founded in New York in 1997, Theory was built on the belief that exceptional fit, fabric, and style can change the way we dress and live. Today, our effortless, timeless, and versatile designs are brought to life through exceptional materials and striking fits, inspiring everyday confidence so our customers can make their mark. Rooted in the energy and refinement of New York City, Theory creates a modern wardrobe that balances function, sophistication, and ease. From our atelier in the Meatpacking District, we prioritize thoughtful design, innovation, and craftsmanship—partnering with world-renowned mills to develop signature materials and products that support real life. As part of Fast Retailing, Theory continues to grow with a global mindset and a shared commitment to creativity, collaboration, community, and conscious design. Together, we harness the power of clothes to change the world, creating products and experiences that help people feel confident, connected, and ready for what comes next. The Role The Retail Human Resources Director is responsible for developing and executing a best-in-class people strategy that enables sustainable business growth, strengthens leadership capability, and elevates the employee and customer experience across the retail organization. This role will lead the design and implementation of a comprehensive talent development framework, enhance and expand the TMC Graduate Recruitment Program, foster a high-performance and customer-centric culture, and ensure the delivery of market-leading HR practices that support organizational effectiveness and long-term succession planning. Responsibilities • Create strategic HR initiatives in response to data that drives commercial business results and supports in delivering talent initiatives including, talent reviews, organization design, key performer identification and development, workforce planning, retention, diversity, and employee engagement and wellbeing activities., • Lead organizational change management activities and support leaders with employee communication., • In partnership with the VP of Retail, VP of Global HR and Director of L&D, design and implement a comprehensive talent management and leadership development framework that supports organizational growth and succession planning., • Establish clear career pathways, competency models, and development programs across all retail populations., • Lead talent review, succession planning, and high-potential identification processes to strengthen internal talent pipelines., • Partner with business leaders to develop Individual Development Plans (IDPs) and accelerate leadership capability across the organization., • Champion a customer-first culture by embedding service excellence principles into talent, performance, and development initiatives., • Utilize people analytics and workforce insights to identify trends, risks, and opportunities that support business objectives., • Proactively leverage external market insights and industry best practices to develop innovative people strategies, modernize HR programs, and ensure the organization remains competitive in attracting, developing, and retaining top talent., • Establish and continuously improve HR policies, processes, and programs to ensure consistency, scalability, and operational excellence., • Ensure compliance with employment legislation and company policies while maintaining a strong employee-centric approach., • Effectively manage complex employee relations matters, conduct thorough investigations, mitigating organizational risk, ensuring compliance with employment legislation, and providing practical guidance to leaders that supports positive employee outcomes and business continuity., • Present recommendations and proposals to Executive Management on talent, leadership, organizational effectiveness, and workforce planning initiatives, combining data-driven insights with commercial judgment to influence strategic decision-making and business outcomes., • Take direction with professionalism and act as a trusted, reliable member of the HR Department., • Proactively communicate upward to manage expectations, provide visibility, and mitigate risk., • Effectively lead and inspire a HRBP, fostering engagement, accountability, and strong results., • Promote a culture of accountability, inclusion, development, and continuous improvement across the organization. Key Skills Required • 10+ years of Human Resources experience., • 6+ years of HR experience in retail or luxury hospitality., • Bachelor’s degree in Human Resources, Business or related field., • Proven ability to develop and execute both short-term and long-term people strategies, translating business objectives into scalable talent, leadership, and organizational initiatives that support sustainable growth., • Ability to drive innovation by benchmarking industry best practices and translating external insights into impactful HR programs, policies, and employee experiences., • Exceptional leadership, coaching, and influencing skills with the ability to build credibility and partnerships across all organizational levels., • Significant employee relations expertise, with experience managing complex and sensitive matters while balancing employee experience, legal compliance, organizational risk, and business objectives., • Experience managing and influencing stakeholders at different levels of seniority., • Ability to deal with ambiguous and fluid situations., • Excellent verbal and written communication skills., • Action orientated; KPI driven with demonstrable ability to deliver results., • Positive and solutions‑driven mindset., • Experience of managing and delivering multiple projects, demonstrating impact via positive business results., • Maintain a high level of confidentiality at all times., • Experience of working with HRIS Workday., • Proficient in Microsoft Office and Google systems. Salary: $165,000 – $175,000 per year* *The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position. As an Equal Opportunity Employer, Theory LLC does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. Ensure your Theory job offer is legitimate and don’t fall victim to fraud. Theory never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for an interview and ensure your communication is coming from a Theory or sister company email address. For added security, where possible, apply through our direct job posting.

Position Summary A premier financial services firm seeks an experienced Chief Technology Officer (CTO) to lead the technology strategy, governance, operations, and modernization initiatives of a growing financial services institution. The CTO will be a member of the executive leadership team and will be responsible for ensuring that their technology environment is secure, resilient, compliant, scalable, and aligned with business objectives. This position requires exceptional experience managing technology vendors, outsourced service providers, service-level agreements, operational risk, and third-party performance. The ideal candidate will have significant experience within a regulated financial services area and a strong understanding of cybersecurity, technology risk, regulatory requirements, third-party risk, cloud technologies, and operational resilience. Key Responsibilities • Develop and execute the enterprise technology strategy and multi-year technology roadmap., • Provide executive oversight of all outsourced technology environment, including infrastructure hosting, infrastructure management, end-user support, help desk services, cloud services, and other managed technology services., • Establish strong governance and accountability for third-party technology providers, including service levels, performance metrics, contractual obligations, cybersecurity requirements, regulatory compliance, risk remediation, and business continuity., • Oversee technology infrastructure, cloud services, applications, data platforms, networks, identity services, and technology operations., • Ensure technology operations meet regulatory requirements, as applicable., • Partner with Information Security, Risk, Compliance, and Internal Audit to maintain strong cybersecurity and technology-risk controls., • Represent Technology during regulatory examinations, internal and external audits, third-party assessments, and risk reviews., • Oversee cybersecurity-related technology controls, including identity and access management, vulnerability management, endpoint and network security, backup, recovery, and incident response., • Maintain effective business continuity, disaster recovery, cyber-recovery, and technology-resilience programs, including contingency planning for critical third-party providers., • Lead vendor selection, due diligence, contract negotiations, service-level management, performance monitoring, security assessments, issue escalation, and vendor transition or exit planning., • Ensure appropriate oversight of critical technology vendors, including review of SOC reports, cybersecurity controls, financial viability, regulatory compliance, and concentration risk., • Lead major technology modernization, cloud integration, automation, and transformation initiatives., • Establish technology governance, policies, standards, architecture, change-management, and service-management practices., • Provide governance and oversight of the AWS and Microsoft environment and other cloud services., • Develop and manage technology operating and capital budgets, including technology investments, licensing, cloud services, managed services, vendor expenditures, and major transformation initiatives., • Lead internal technology resources and provide executive oversight of contractors, managed-service providers, and other outsourced technology teams., • Provide regular technology, cybersecurity, vendor-risk, investment, and performance reporting to executive management. Required Qualifications • Bachelor's degree in Computer Science, Information Technology, Information Systems, Engineering, Cybersecurity, or a related field, or equivalent relevant experience., • Minimum 20 years of progressively responsible technology experience., • Minimum 12 years of technology leadership experience, including responsibility for enterprise technology operations, strategy, teams, budgets, vendors, and major technology initiatives., • Minimum 10 years of technology experience within regulated financial services., • Demonstrated experience managing significant technology operating and capital budgets, including technology investments, vendor expenditures, cloud services, licensing, managed services, and major technology initiatives., • Demonstrated experience leading enterprise technology organizations and managing a combination of internal employees, contractors, managed-service providers, and outsourced technology resources., • Demonstrated experience managing significant outsourced technology operations, infrastructure providers, cloud providers, managed-service providers, and other critical third-party technology vendors., • Strong experience with vendor governance, contract management, service-level agreements, performance management, escalation, and third-party technology risk., • Significant experience with cybersecurity, technology risk management, regulatory compliance, audit, and technology controls., • Experience participating in regulatory examinations and responding to audit or examination findings., • Experience with business continuity, disaster recovery, incident response, and operational resilience, including resilience planning involving third-party providers., • Strong understanding of cloud and hybrid technology environments., • Strong executive communication skills, including experience presenting technology, vendor, cybersecurity, investment, and risk matters to senior management and/or Boards of Directors. Preferred Qualifications • 20+ years of progressively responsible technology experience, including prior experience as a CTO, CIO, SVP/VP of Technology, or comparable senior technology executive., • 5+ years of senior executive or enterprise-wide technology leadership experience., • Bachelor's degree required., • Master's degree or MBA Preferred, • Experience managing annual technology budgets of $25 million or greater and/or significant multi-year technology investment portfolios., • Experience leading or providing executive oversight for technology organizations comprising 75 or more internal and external resources, including employees, contractors, managed-service providers, and outsourced technology teams., • Experience overseeing highly outsourced or managed-service-based technology environments., • Experience leading cloud migrations, digital transformations, mergers/acquisitions, or major technology modernization programs., • Working knowledge of NIST CSF 2.0, third-party risk management, GLBA, and financial-services cybersecurity requirements., • Experience developing, implementing, or governing artificial intelligence initiatives within a regulated environment, including generative AI, machine learning, intelligent automation, or AI-enabled decision-support tools., • Experience establishing AI governance addressing cybersecurity, data privacy, regulatory compliance, responsible AI, third-party AI risk, model risk, and human oversight., • Experience with data governance, automation, APIs, and emerging technologies.

About Matouk Founded in 1929, Matouk is a maker of finely crafted linens and home accessories for passionate and discerning consumers around the world. The Matouk name stands for more than a business; it represents three generations of our family realizing a dream. It also stands for our larger family – our inspiring and talented employees and our partner suppliers around the world – who are committed to carrying out an authentic and extraordinary tradition. Summary The Showroom Director is responsible for the overall management and daily excellence of Matouk’s New York City showroom and office. This senior, hands-on leader ensures that the space is beautifully presented, impeccably organized and fully prepared to support the needs of Matouk’s sales channels, clients and employees. Combining exceptional judgment and hospitality with a willingness to personally manage the details, the Director ensures that every experience reflects Matouk’s standards of quality, beauty and service. The showroom serves all of Matouk’s sales channels, including the interior design trade, hospitality, independent retailers and PR. Working closely with sales, brand and key cross-functional partners, the Director ensures that collections, samples and presentation materials are complete, current and thoughtfully prepared for appointments. The Director develops deep knowledge of Matouk’s product line and uses that expertise to anticipate and manage showroom needs independently. As a trusted on-site representative of Matouk, this individual welcomes leading designers, clients, press and brand partners with confidence, discretion and warmth. The Director partners with Marketing and Sales to plan and execute showroom events and provides coordination support for selected House of Matouk and partner events. We are looking for an experienced leader with a discerning eye, sound judgment, strong relationship skills and a genuine willingness to roll up their sleeves. Main Responsibilities Showroom Leadership & Sales Channel Support • Own the daily readiness and functionality of the New York showroom, ensuring that spaces, products and materials are prepared for appointments, presentations and visits across all sales channels., • Manage the showroom calendar, anticipate competing needs and coordinate priorities with channel leaders., • Build trusted relationships with Sales, Marketing, Creative, Merchandising, Planning and House of Matouk to ensure proactive, reliable support., • Exercise independent judgment, anticipate needs and resolve issues without requiring day-to-day direction from senior leadership., • Establish processes that maintain consistent service and presentation as the showroom’s use and footprint evolve., • Support client appointments alongside the appropriate sales team and, as product knowledge develops, provide informed product guidance and continuity when team members are unavailable., • Build and maintain strong relationships within the New York design community, working closely with Sales to support client engagement, cultivate new opportunities and contribute to showroom sales objectives. Product Expertise, Samples & Visual Presentation • Develop and maintain thorough working knowledge of Matouk’s collections, constructions, colors, customization options., • Maintain the completeness, accuracy and organization of the sample, swatch and memo library, including ordering, tracking, check-out and replenishment., • Proactively identify and resolve gaps in samples, swatch books and presentation materials before they affect appointments or presentations., • Keep showroom materials aligned with new introductions, product updates and discontinued or archived styles, including seasonal and year-end updates.Use Salesforce and relevant ordering and inventory systems to request products, track needs and manage follow-through independently., • Own the daily visual presentation of the showroom, ensuring that displays consistently reflect Matouk’s brand standards., • Manage the hands-on execution of seasonal resets, photoshoot prep and recovery, collection launches and display changes, working from creative direction established by the Creative Director and the Brand team., • Personally coordinate product selection, samples, fixtures, ordering, deliveries, installation and final styling, ensuring all details are completed to an exceptional standard. Client Hospitality, Relationships & Events • Serve as a confident, polished on-site representative of Matouk, welcoming and engaging leading designers, clients, press and partners, including when senior leaders are unavailable., • Establish and maintain exceptional hospitality standards, • Develop lasting relationships with designers, clients and industry partners, creating a welcoming environment that encourages engagement with the brand., • Partner with Marketing and Sales to plan and execute New York showroom events, including designer gatherings, PR appointments, client experiences and brand activations., • Own on-site event logistics, including vendors, catering, product displays, staffing, setup and breakdown, ensuring every detail reflects Matouk’s standards., • Provide planning and coordination support for selected House of Matouk and partner events, working with local teams responsible for on-site execution., • Ensure the showroom is fully prepared for photoshoots and events and restored promptly afterward. Showroom & Office Operations • Own the organization, maintenance and functionality of the showroom and office, ensuring an exceptional environment for clients, guests and employees., • Manage daily needs, personally participating in receiving and unpacking shipments, organizing samples, arranging displays, preparing spaces for appointments and managing setup and breakdown., • Serve as the primary point of contact for Fuller Building management and staff, including maintenance, utilities, cleaning, security and service requests., • Manage service providers and vendors, setting clear expectations and ensuring reliable follow-through., • Manage the showroom and office operating budget., • Coordinate with Merchandising on showroom inventory and with Facilities and IT on workspace and system needs., • Support practical onboarding needs for New York employees in partnership with HR Qualification Requirements • Bachelor’s degree or equivalent professional experience., • 7 or more years of progressive experience in luxury showroom management, home furnishings, retail operations or a related client-facing environment, with demonstrated leadership of operations, budgets and cross-functional initiatives., • The professional presence, discretion and judgment to represent a luxury brand independently with senior designers, clients, press and partners., • Strong product orientation and a demonstrated ability to learn a complex assortment and translate that knowledge into accurate, independent showroom and sample management., • A discerning eye for design and presentation, with hands-on visual merchandising experience., • Demonstrated ability to deliver exceptional client service and hospitality and build lasting relationships., • Experience planning and executing client, press or trade events, including managing vendors, logistics and budgets., • Excellent organizational skills and sound judgment, with the ability to anticipate needs, prioritize competing demands and follow through on details., • Proven ability to lead cross-functional work and coordinate internal partners and external vendors., • Strong technology skills, including Microsoft Office or Google Workspace and CRM, ordering or inventory systems; Salesforce experience preferred. Ability to learn and use these tools independently is essential., • A hands-on approach to every aspect of showroom operations, from product ordering and display changes to deliveries and daily upkeep., • Experience in luxury home furnishings, textiles or soft goods preferred., • Familiarity with the interior design trade and New York design community; existing designer relationships and consultative sales experience are valuable assets., • Experience opening, expanding or elevating a showroom, store or office a plus., • Ability to work on-site in the New York showroom five days per week, with occasional early mornings, evenings or weekends for events and resets. Compensation and Benefits Salary range: $150,000 – $180,000 per year, based on experience. We offer medical, dental, and vision insurance, a 401(k) plan with company match, paid time off and holidays, and an employee discount on Matouk products. Reports To: SVP, Head of Brand (dotted line to VP of Human Resources) Direct Reports: None Location: New York, NY [On-site – Fuller Building showroom] Employment Type: Full-time; 5 days a week in office

About Joester Loria Group: The Joester Loria Group (JLG) is a New York City based full-service global licensing agency known for turning iconic brands into powerful, culture‑driving consumer products programs and experiences. We specialize in building innovative, award‑winning brand extension programs that spark authentic connection, fuel engagement, and unlock new growth. Founded in 1999 by licensing visionaries Debra Joester and Joanne Loria, JLG partners closely with clients to strategically leverage brand equity and bring compelling products, experiences, and partnerships to market. From expanding retail presence to creating meaningful new consumer touch points, we design and execute licensing programs that elevate brands beyond traditional boundaries. We are seeking a Senior Licensing Coordinator to manage all aspects of creative product development and quality control of its licensees. This position reports to the Senior Director, Creative & Product Development and plays a critical role in helping to manage and grow the licensing business. About The Ideal Candidate: You have an proactive mindset with an interest and passion for premium brands, culture, current trends and driving results. You’re resourceful with a meticulous eye for detail and have the ability to prioritize, multi-task and anticipate needs to support and facilitate the end-to-end product development and licensing creative process. The ideal candidate will demonstrate strong attention to detail, exceptional organizational skills, and the ability to thrive in a fast-paced environment. You can wear many hats and prioritize many time sensitive projects simultaneously. You are calm under pressure and have exceptional communication skills and a comfort level working directly with clients and manufactures. About The Position: Requirements • Bachelor’s degree required, • 2–3+ years of experience managing consumer product and packaging development from concept through final delivery, • Proven ability to perform under pressure and meet tight deadlines, • Proficiency with Mediabox or comparable product and asset management systems, • Exceptionally organized with strong time management and follow‑through, • Meticulous attention to detail, • Demonstrated ability to manage multiple projects and prioritize effectively, • Proactive problem‑solver with the ability to anticipate and address issues, • Excellent written and verbal communication skills with a professional presence, • Confident and comfortable presenting status updates to internal and external stakeholders Preferred Skills: • Experience with premium, fashion, and/or art‑driven brands strongly preferred · Extensive knowledge and demonstrated experience working across all stages of product development for hard and soft lines · Creative experience with strong design eye Responsibilities: Coordination of product development, quality assurance procedures, and marketing materials · Coordinate product, packaging and marketing approvals across multiple categories including hard lines, soft lines, experiential, marketing, and consumables; overseeing development and ensuring best in class design from concept to final delivery · Manage information flow and communicate creative feedback between all stakeholders · Gather information for the creation of product development schedules including key milestones, statuses and priorities in process Providing support and information to key licensors and licensees · Ensure continuity amongst entire licensing programs · Support specific requests from licensees including providing brand assets · Maintain and present regular updates and status reports · Send licensees creative materials and refresh of new materials as available · Gather and understand licensee goals and product details to communicate to licensors · Assist with brand marketing support including on-line and social media · Assist with development of brand decks and other licensing presentations Generation and management of data and product development · Consolidate, coordinate and maintain data such as product development process, stages and timelines · Ensure product lines are on time and meeting deadlines set forth · Lead product development meetings and write clear and concise recaps and next steps following · Set up seasonal line reviews and maintain stockroom of contractual samples · Assist in development of creative materials – designer capabilities being a plus Applicant must posses: · Independent Worker/Thinker: Must have the ability to work independently and in a team setting · Results Oriented: Ability to achieve results and complete assignments in a timely manner · Initiative: Effectively responds to pressure or crisis situations and acts professionally. Uses resources well. Follows through on assignments and open issues. Must possess a “can-do” and “will-do” attitude · Energy Level: High energy level and enthusiasm for the position. Must have the willingness to learn and improve · Creative: A strong sense of design with ability to adapt to brand aesthetics and styles Competitive Benefits Package: · Bonus eligibility based on performance · Hybrid in office schedule · Paid time off and holidays · Paid parental leave · Health and dental insurance · 401K company match · Salary $65,000-75,000

Summary/Objective: Under the direction of the Head Of IT, takes complete responsibility for the day to day operations, user support and branch/office IT environment. Must be prepared to work a flexible schedule including nights and weekends. Language/Communication Skills: Fluent in Mandarin mandatory Required Education and Experience: • Bachelor's degree (B. A. or B. S.) from four-year college or university or equivalent combination of education and work experience., • Additional Qualifications: Knowledge of Computer Operating Systems, Windows, Microsoft applications. Essential Functions: • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions., • Perform duties and day-to-day operations and shifts may including evening and night hours., • On-call duties may be assigned for incident response outside of scheduled shifts., • Maintain accurate and up-to-date computer hardware and software inventory control and update configuration information., • Follow operational procedure to conduct regular health checks and reports., • Work with internal teams to resolve recurring technical issues and improve operational workflows., • Maintain and update standard operating procedures and system runbooks., • Support patching, change management, and scheduled maintenance activities., • Assist with disaster recovery tests and business continuity planning exercises., • Contribute to compliance, audit, and security tasks by generating logs and documentation when required., • Collaborate with application support, infrastructure, and cybersecurity teams for seamless operations., • Knowledge and experience in general banking IT operations, technical support, and/or infrastructure monitoring., • Familiarity with ITIL practices for incident, problem, and change management., • Basic understanding of Windows/Linux servers, networking concepts,, • Strong analytical, troubleshooting, and communication skills.

About the opportunity A new U.S.-based advisory business is being established to help European companies enter, invest, and grow in the United States, while also supporting U.S. companies and investors pursuing opportunities in Italy and broader Europe. The business will provide strategic advisory and project coordination across the full lifecycle of cross-border initiatives, including feasibility assessment, business planning, market entry, financing coordination, project execution, and ongoing monitoring. We are seeking a senior, hands-on Head of Operations & Client Delivery to help establish the U.S. business and support its Managing Director and founders in translating the firm’s strategy into a disciplined, scalable operation. This is a highly visible leadership role for someone who can create structure in a new business, oversee day-to-day execution, and lead complex client engagements. The successful candidate will work closely with the Managing Director and serve as a key operational partner as the business is established and grows. The successful candidate must be based within a reasonable commute of New York City by car or train to support at least 3 days a week in the BIP office in Midtown Manhattan. The role The Head of Operations & Client Delivery will coordinate the day-to-day operation of the business and ensure that strategic priorities are translated into clear plans, accountable execution, and high-quality client delivery. During the launch and early growth phase, the successful candidate will assume broad operational responsibility, helping put in place the people, processes, controls, and management routines required to support the business. As the company develops, the role will continue as a senior leadership position working alongside the Managing Director, with particular responsibility for: • Business operations and execution, • Client engagement management, • Financial and commercial discipline, • Team and resource coordination, • Internal and external stakeholder management, • Development of scalable operating processes This is not a traditional corporate operations role. The successful candidate must be able to move comfortably between business planning, financial management, client delivery, project leadership, and hands-on problem-solving. Key responsibilities Support the Managing Director and founders • Work closely with the Managing Director and founders to translate the company’s strategy into operating priorities, plans, budgets, and measurable objectives., • Provide day-to-day leadership and coordination across the business, ensuring that decisions are implemented and followed through., • Prepare management information, operating updates, financial reports, and decision materials for the Managing Director and founders., • Act as a trusted operational partner, identifying issues early and bringing forward practical recommendations., • Represent the business in internal, client, and partner discussions when appropriate., • Ensure effective communication and coordination among the Managing Director, founders, employees, clients, professional partners, and external advisors., • Provide continuity of leadership and execution during the company’s launch and early development. Establish and manage the operating platform • Help establish the operating infrastructure, management routines, policies, controls, and performance measures required for a new professional-services business., • Develop practical processes for proposals, client onboarding, project initiation, resource planning, contracting, billing, collections, expenses, and management reporting., • Coordinate day-to-day operations across finance, administration, HR, technology, vendor management, compliance support, and office operations., • Work effectively with shared-service teams and external legal, accounting, tax, insurance, and other professional advisors., • Clarify responsibilities and handoffs among the company, professional partners, shared resources, and third-party providers., • Create processes that provide appropriate discipline and risk management while remaining suited to a lean, entrepreneurial business., • Maintain effective documentation, reporting, and follow-through across multiple workstreams. Coordinate financial and commercial management • Support the preparation and management of the annual operating plan, budget, cash-flow forecast, and financial performance reporting., • Track revenue, project economics, utilization, costs, margins, billing, collections, and liquidity., • Develop management dashboards that give the Managing Director and founders clear visibility into business performance., • Support the development and review of client pricing structures, including fixed-fee, retainer, project-based, and appropriately structured performance-related arrangements., • Coordinate the commercial review of proposals, engagement scopes, budgets, and client agreements., • Monitor engagements against agreed scope, fees, resources, and delivery commitments., • Identify financial, commercial, or operating risks and escalate them promptly., • Coordinate with qualified legal or compliance professionals where proposed activities or compensation arrangements require specialist review. Lead and support client delivery • Serve as an engagement leader, project executive, or operational lead for selected client assignments., • Translate client objectives into clearly defined scopes, workplans, deliverables, budgets, milestones, and governance structures., • Coordinate multidisciplinary teams of internal professionals and external legal, tax, accounting, financial, technical, and other specialist advisors., • Monitor delivery against agreed timelines, budgets, milestones, and client expectations., • Identify project risks, delays, dependencies, and deviations, and coordinate appropriate corrective action., • Maintain strong communication and information flow among clients, internal teams, counterparties, and external advisors., • Review client deliverables for quality, clarity, consistency, and commercial relevance., • Provide regular project reporting to clients and the Managing Director., • Help establish consistent delivery standards across the firm. Client assignments may include preliminary assessments, feasibility studies, business-plan development, cross-border project coordination, market-entry support, financing coordination, project launch and execution, post-closing monitoring, and ongoing advisory support. Support growth and business development • Support the Managing Director and founders in refining the company’s positioning, service offering, target-client strategy, and go-to-market approach., • Help evaluate and qualify prospective client opportunities., • Assess whether potential engagements are strategically attractive, commercially viable, appropriately structured, and operationally deliverable., • Lead or support the preparation of proposals, presentations, engagement scopes, budgets, and commercial terms., • Participate in senior-level business-development meetings in the United States and Europe., • Help convert founder-led opportunities into a repeatable and institutional business-development process., • Coordinate cross-border opportunities and joint pursuits with professional partners and sector specialists., • Support relationship management with executives, entrepreneurs, investors, financial institutions, and professional-services partners., • Maintain visibility into the opportunity pipeline, proposal activity, expected revenue, and resource requirements. Coordinate the team • Help recruit, onboard, and coordinate the company’s initial professional and administrative team., • Establish clear roles, responsibilities, decision rights, objectives, and ways of working., • Allocate internal and external resources across client engagements and operating priorities., • Create practical standards for project management, documentation, client communication, and quality control., • Coach junior and mid-level professionals and support their development., • Help determine when work should be performed internally, through shared resources, or by appropriately qualified external professionals., • Promote a collaborative, accountable, commercially aware, and client-focused culture. Candidate profile Required experience • Significant experience in management consulting, transaction advisory, professional services, corporate development, business transformation, or a comparable client-service environment., • Experience operating at a senior level within a growing business, advisory practice, business unit, or entrepreneurial organization., • Demonstrated ability to establish processes, management routines, and operating discipline in a developing organization., • Strong financial and commercial acumen, including budgeting, forecasting, cash-flow management, pricing, project economics, and management reporting., • Experience leading complex client engagements involving multiple stakeholders and professional disciplines., • Strong understanding of professional-services delivery, including scoping, resourcing, project governance, billing, collections, and quality assurance., • Evidence of working effectively with founders, Managing Directors, Partners, or other senior business leaders., • Ability to exercise sound judgment and take ownership while operating within an agreed leadership and governance structure., • Strong written and verbal communication skills, with the executive presence to represent the business credibly with clients and partners., • Proven ability to move between strategic priorities and detailed execution., • Bachelor’s degree or equivalent professional experience. Preferred experience • Experience supporting the launch or expansion of a consulting, advisory, or professional-services business., • Experience with cross-border U.S.-European business, particularly involving Italy., • Exposure to market entry, business formation, operating-model design, corporate development, M&A, financing, or post-transaction implementation., • Experience coordinating legal, tax, accounting, financial, and other specialist advisors., • Familiarity with the regulatory boundaries affecting business advisory, financing, investment, and transaction-related activities., • Experience working with both entrepreneurial businesses and larger international organizations., • MBA, finance, accounting, legal, or another relevant advanced qualification., • Italian-language capability is advantageous but not required. What will make someone successful The strongest candidate will be: • A genuine operating partner: Comfortable supporting a Managing Director while taking clear ownership of day-to-day execution., • Entrepreneurial: Energized by building a new business rather than inheriting a mature operating platform., • Hands-on: Willing to create a project plan, review a client deliverable, resolve a billing issue, and participate in an executive meeting., • Commercially disciplined: Able to balance growth with sound pricing, capacity planning, cash management, and risk awareness., • Client-oriented: Credible with founders, senior executives, investors, and professional advisors., • Highly organized: Able to create clarity across multiple projects, stakeholders, and jurisdictions., • Collaborative: Effective in a structure involving a Managing Director, founders, shared-service teams, strategic partners, and external professionals., • Comfortable with evolving responsibilities: Able to take broad ownership during the launch phase and adapt as the leadership team and organization develop., • Accountable: Motivated by building a successful business rather than by title or hierarchy., • Pragmatic: Able to make progress despite ambiguity while recognizing when specialist advice or senior approval is required. Location and working model This position is based in New York, New York, with regular in-person engagement and periodic domestic and international travel expected. The final working model will be discussed during the selection process. Compensation and benefits The anticipated base salary range for this position is $200,000-$225,000 plus eligibility for 20% bonus and company benefits. Final compensation will depend on the successful candidate’s experience, qualifications, and the agreed scope of responsibilities. The company is committed to providing equal employment opportunities. Employment decisions will be based on business needs, role requirements, qualifications, and merit without unlawful discrimination.

Greater New York | $180,000 - $200,000 Base Salary About The Opportunity Our client, an established technology organization, is seeking a Lead Infrastructure & Platform Operations Engineer to oversee its enterprise infrastructure, cloud platforms, and production operations. Reporting to the CTO, this individual will be responsible for ensuring the organization's technology environment is reliable, secure, scalable, and cost-effective. The role combines senior technical leadership with infrastructure oversight, operational management, and strategic vendor coordination. This is an opportunity for an experienced infrastructure professional with approximately 10 years of experience who enjoys owning complex technology environments, leading technical teams, and driving operational excellence. This is an infrastructure and operations leadership position, not a software development or coding role. Key Responsibilities • Lead enterprise infrastructure and platform operations across cloud, on-premises, and hybrid environments., • Oversee servers, storage, networking, virtualization, operating systems, and cloud platforms., • Ensure system availability, performance, security, scalability, and reliability., • Manage infrastructure upgrades, migrations, capacity planning, and technology modernization., • Lead production support, incident management, disaster recovery, and business continuity., • Oversee infrastructure monitoring, patching, access management, and security controls., • Manage technology vendors, service providers, contracts, budgets, and infrastructure spending., • Provide technical leadership to infrastructure teams and coordinate with application, data, security, and business stakeholders., • Identify opportunities to improve operational efficiency, reliability, and cost management. Qualifications • Approximately 10 years of experience in enterprise infrastructure, cloud operations, systems administration, or platform operations., • Previous experience providing technical leadership or managing infrastructure teams., • Strong knowledge of AWS, Azure, or GCP, along with networking, storage, virtualization, Windows/Linux environments, and enterprise systems., • Experience managing hybrid infrastructure and business-critical production environments., • Knowledge of disaster recovery, monitoring, incident management, security, and infrastructure lifecycle management., • Experience managing vendors, budgets, and technology initiatives., • Strong leadership, communication, troubleshooting, and organizational skills. #Hybrid

Job DescriptionNetwork Manager- Top Global Firm *NYC or DC- hybrid The Global Network Manager will lead a team responsible for the design, implementation, monitoring, maintenance, and support of the client’s global 24x7 voice, LAN, WAN, cloud connectivity, internet services, and network security platforms. Key Responsibilities • Lead, mentor, and develop a team of Network Engineers supporting the client’s global network environment., • Manage team workload, workflow, staffing, performance, training, and on-call engineering schedules., • Oversee the design, implementation, maintenance, and support of voice, LAN, WAN, wireless, cloud networking, internet edge, and network security services., • Establish and maintain network policies, procedures, standards, documentation, and operational controls., • Ensure compliance with change-management, maintenance, disaster recovery, business continuity, security, and documentation requirements., • Partner with Information Security, Compliance, Systems Infrastructure, Enterprise Applications, Service Desk, and Technical Architecture teams to deliver reliable and secure technology services., • Lead network modernization initiatives, including SASE, SD-WAN, cloud networking, automation, and security enhancements., • Review and approve network designs, implementation plans, and infrastructure standards to ensure alignment with business, cybersecurity, and operational requirements., • Manage network hardware lifecycle, capacity planning, availability, and performance optimization., • Coordinate with IT leadership, project managers, vendors, and other stakeholders to ensure projects are appropriately planned, staffed, monitored, and delivered., • Develop operational metrics and provide clear reporting on network availability, performance, service delivery, and improvement initiatives., • Facilitate regular operational meetings, service reviews, and technical strategy discussions. Qualifications, • Bachelor’s degree in information technology, Computer Science, or a related field; equivalent experience may be considered in lieu of a degree., • A minimum of five years of experience leading network engineering and operations teams., • Experience managing teams and supporting a global, 24x7 enterprise environment., • Advanced knowledge of Cisco routing and switching technologies, including BGP, OSPF, EIGRP, VLANs, QoS, and TCP/IP networking., • Experience with SASE technologies, including SD-WAN, Zero Trust, and secure remote access., • Strong knowledge of network security technologies, including VPNs, firewalls, NAC, IDS/IPS, and secure remote-access solutions., • Experience with cloud networking, wireless networking, internet edge infrastructure, high-availability design, and network monitoring and performance-management platforms., • Familiarity with Red Hat Ansible Automation Platform or comparable network automation tools., • Knowledge of disaster recovery, business continuity, capacity planning, and operational governance., • Strong project-management, communication, problem-solving, and stakeholder-management skills.Preferred Qualifications, • Experience in a professional services, legal, financial services, or other highly regulated environments., • Cisco CCNP Enterprise, CCIE, or Cisco SD-WAN certification., • CISSP, CISM, or a comparable security certification.

New York, NY (Onsite 5 Days/Week) Salary: $150,000 - $180,000 + Bonus + Benefits Atrium is working on a unique Facilities & Workplace Operations leadership opportunity with a well-established New York-based organization. This is not a "keep the lights on" facilities role. We're looking for someone who thrives in fast-moving, highly dynamic environments and genuinely enjoys solving problems that don't come with a playbook. One day you may be managing a construction project, negotiating with building management and vendors, overseeing office moves, or helping design a new workplace. The next, you may be troubleshooting an operational issue, coordinating emergency repairs, or rolling up your sleeves to solve a problem that nobody else owns. The person who succeeds here will be highly resourceful, hands-on, and comfortable wearing multiple hats. This role requires someone who can move effortlessly between strategy and execution, senior leadership meetings and mechanical rooms, long-term planning and same-day operational challenges. Responsibilities • Lead all facilities and workplace operations for a corporate headquarters environment, • Manage office services, reception, mailroom, workplace support, maintenance, and vendor relationships, • Oversee renovations, office expansions, relocations, and workplace improvement initiatives, • Partner with architects, contractors, engineers, building management, and service providers, • Drive workplace experience initiatives and ensure a professional, client-ready office environment, • Manage facilities budgets, contracts, procurement, and cost controls, • Lead and develop a workplace operations team, • Support safety, security, emergency preparedness, and business continuity efforts, • Serve as the primary point of escalation for complex operational and facilities challenges What We're Looking For • 10+ years of facilities, workplace operations, office services, property operations, or related experience, • Experience leading facilities projects, renovations, office moves, and vendor management initiatives, • Strong people leadership skills with a proven ability to drive accountability and execution, • Comfortable operating in environments where priorities shift and new challenges emerge regularly, • Someone who enjoys building structure, creating processes, and improving operations, • Executive presence with the ability to work closely with senior leadership, • PMP, facilities certifications, construction management exposure, or related experience are all valued Why Consider It? • High visibility role with direct exposure to executive leadership, • Opportunity to build structure and elevate the entire workplace operations function, • Broad ownership across facilities, construction projects, vendors, workplace experience, security, and office operations, • Stable organization with strong employee tenure, • Excellent benefits package, • Early Friday close year-round Compensation & Benefits In accordance with New York City pay transparency requirements, the anticipated base salary range for this position is $150,000 - $200,000. Actual compensation will depend on skills, experience, and qualifications. In addition to base salary, employees may be eligible for discretionary bonus opportunities and a comprehensive benefits package, including medical, dental, vision, 401(k), paid time off, and other company-sponsored benefits. If you're the type of leader who sees a problem, owns it, and figures it out rather than waiting for someone else to handle it, I'd love to connect. #FacilitiesManagement #WorkplaceOperations #CorporateServices #OfficeOperations #RealEstateOperations #FacilitiesDirector #NYCJobs #OperationsLeadership

Senior Systems & Security Administrator A dynamic legal services organization dedicated to high-stakes litigation, regulatory compliance, and public interest advocacy seeks a Senior Systems & Security Administrator to lead the management and security of its cloud-first technology environment. This hands-on leadership role involves overseeing infrastructure, security operations, and compliance programs across multiple offices, supporting the firm’s ISO/IEC 27001:2022 aligned security management system and ongoing certification efforts. Role Overview This position offers an opportunity to influence enterprise security architecture and operational excellence within a growing legal and consulting environment, ensuring robust protection of information assets while supporting operational continuity and compliance standards. The Senior Systems & Security Administrator will own critical security controls, system administration, automation, and incident response processes, collaborating closely with executive leadership and technical teams to enhance security posture and system resilience. Key Responsibilities • Manage and support the firm's cloud-based and on-premises infrastructure, including endpoints, network devices, and security controls, across multiple office locations., • Administer identity and access management systems, including Microsoft Entra ID, with responsibilities for lifecycle management, conditional access, MFA, privileged access, and SSO., • Oversee administration of Microsoft 365 suite (Exchange Online, SharePoint, OneDrive, Teams, Purview), including configuration, security, compliance, and endpoint management via Intune and Autopatch., • Maintain and support enterprise network infrastructure, including firewall policies, VLAN segmentation, wireless networks, VPN, and web security platforms., • Operate and monitor endpoint security tools such as EDR solutions (SentinelOne, Microsoft Defender) and DLP systems, triaging alerts and coordinating with Managed Security Operations Centers (SOC)., • Lead incident response efforts, including containment, eradication, and recovery activities, participating in root cause analysis and supporting the security incident response team., • Manage vulnerability assessments, patching processes, and remediation activities across endpoints, servers, and network hardware; facilitate penetration testing and follow-up remediations., • Develop, document, and implement change management procedures for configuration updates, system hardening standards, and firmware/software updates., • Maintain backup and disaster recovery systems, executing restores, testing recovery procedures, and participating in business continuity exercises., • Oversee asset and media management, including hardware inventory, licensing, and media disposition aligned with security and retention policies., • Serve as encryption and cryptographic key custodian, ensuring secure handling and operational availability of cryptographic assets., • Support compliance and audit preparations by gathering evidence, supporting ISO/IEC 27001 certification efforts, and addressing client security assessments., • Collaborate on automation initiatives using PowerShell, Microsoft Graph, Intune, and platform-native workflows to streamline provisioning, configuration, reporting, and maintenance tasks, documenting all automation processes for team support., • Manage and secure AI platforms, applying identity and data protections, while advising on responsible AI use and new capability evaluations., • Develop and update technical documentation, procedures, runbooks, and system configurations to ensure operational continuity and compliance. Core Qualifications & Requirements • Minimum of 7 years of systems administration experience, with at least 3 years in a senior role managing production environments., • Demonstrated experience within a formal security or compliance program, including ISO/IEC 27001, SOC 2, NIST CSF, HIPAA, or similar frameworks., • Current or relevant certifications such as CISSP, CISM, GIAC, Microsoft SC-100, SC-300, or MD-102 are preferred., • Deep technical knowledge of Microsoft cloud services (Entra ID, Exchange Online, SharePoint Online, Intune, Defender), enterprise network infrastructure (firewall, VPN, VLAN), and endpoint security operations., • Expert-level scripting and automation skills with PowerShell, Microsoft Graph, and related tooling., • Strong documentation practices in maintaining change logs, runbooks, configuration baselines, and audit evidence., • Excellent communication skills, capable of explaining complex technical issues clearly to non-technical stakeholders., • Sound judgment in handling privileged access, with an understanding of separation-of-duties policies., • Commitment to confidentiality and data privacy aligned with organizational policies., • Self-motivated, proactive, and resourceful with a collaborative team approach., • Ability to prioritize tasks under pressure and adapt to changing circumstances, including after-hours support when needed. Nice-to-Have Qualifications • Experience supporting legal, regulatory, or compliance-related IT environments., • Familiarity with automation platforms and cloud-native workflows beyond core scripting languages., • Knowledge of AI platform management and responsible AI principles. Core Technical Skills • Cloud Infrastructure: Microsoft Entra ID (Conditional Access, MFA, SSO), Microsoft 365 Suite (Exchange, SharePoint, Teams, Purview), Intune, Autopatch, • Network: Cisco Meraki, Firewall management, VPN, VLAN segmentation, Web security platforms, • Security Operations: SentinelOne EDR, Microsoft Defender, Data Loss Prevention (DLP), Security Incident & Event Management (SIEM) support, • Scripting & Automation: PowerShell, Microsoft Graph, Intune Automation, native platform workflows, • Backup & Recovery: System Backup Configuration, Disaster Recovery, System Restorations, • Cryptography: Encryption key management and custody Career Impact This role offers a unique opportunity to shape and advance an enterprise security program within a mission-driven organization committed to public interest and social justice, ensuring the protection and resilience of critical legal and organizational assets. Compensation and Benefits Base Salary: $150,000–$180,000 annually, plus a comprehensive benefits package including health insurance, retirement plans, and generous paid time off. Apply Today! Join a purpose-driven organization where your expertise in security and systems administration directly supports meaningful legal work and social impact. The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

Position Summary The Customer Funding Desk (CFD) Associate will support the Americas Customer Funding Desk in the day-to-day commercial and operational management of the liquidity business. The role is responsible for supporting Business-As-Usual (BAU) activities, coordinating the daily renewal of customer funding transactions, assisting with transaction booking, preparing commercial materials, managing reporting and analytics, supporting client onboarding, and contributing to strategic initiatives across the liquidity business. The Associate will work closely with Sales, Relationship Managers, Operations, Finance, and Product teams to ensure the efficient execution of commercial opportunities and ongoing client activity. This position is designed for a highly organized, analytical, and technology-driven professional who enjoys working in a fast-paced international banking environment. The Associate will partner closely with senior sales professionals and relationship managers while gaining exposure to liquidity products, client management, sales strategy, innovation initiatives, and cross-functional projects throughout BBVA's Corporate & Investment Banking platform. The role provides a structured development path toward promotion to Senior Associate and, over time, increased client-facing responsibilities within the Customer Funding Desk. Key Responsibilities Business Management and Administrative Support • Support the Head of Customer Funding Desk in the day-to-day management of the Americas business., • Coordinate meetings, internal communications, project follow-up, calendars, and action items across multiple stakeholders., • Prepare agendas, meeting materials, minutes, executive summaries, and follow-up communications., • Maintain business documentation, procedures, contact lists, shared files, and internal records in an organized and audit-ready manner., • Coordinate with Relationship Managers, Product teams, Compliance, Operations, Legal, Finance, and other internal partners., • Provide general administrative support appropriate to the Associate level, including travel coordination, expense support, document management, and scheduling., • Support the execution of daily operational workflows required to maintain the Customer Funding Desk's commercial activity., • Coordinate closely with Operations, Middle Office, and Finance to ensure transactions are booked, settled, and reported correctly., • Maintain accurate records of daily renewals, transaction bookings, and outstanding operational items. Reporting and Business Analytics • Produce recurring management reports, dashboards, pipeline updates, and key performance indicators., • Analyze sales activity, deposit balances, revenues, client trends, and business performance., • Develop clear, concise, and executive-ready presentations for senior management and governance forums., • Maintain reporting databases and help improve data quality, standardization, and automation., • Assist with forecasting, business planning, budgeting, and periodic performance reviews. Sales and Commercial Support • Support the day-to-day commercial activities of the Customer Funding Desk, ensuring timely execution of Business-As-Usual (BAU) processes and operational continuity., • Coordinate and support the daily renewal of customer funding transactions, ensuring all renewals are processed accurately, on time, and in accordance with internal policies and client requirements., • Prepare liquidity proposals, pricing materials, client pitches, and product presentations., • Assist with client onboarding documentation and internal approval processes., • Coordinate follow-up from client meetings and help track opportunities throughout the commercial pipeline., • Conduct market, client, and competitive research to identify commercial opportunities and support business development initiatives., • Support the booking of customer funding and liquidity transactions, coordinating with Front Office, Operations, Finance, and other internal stakeholders to ensure timely and accurate execution., • Monitor pending transactions, renewals, and operational exceptions, proactively following up to resolve issues and minimize execution risk., • Participate in selected client meetings and internal strategy discussions to strengthen commercial, product, and client relationship knowledge. Innovation and AI Enablement • Promote the responsible use of Artificial Intelligence tools to improve productivity, research, reporting, documentation, and workflow efficiency., • Identify opportunities to automate repetitive administrative and reporting tasks using approved AI and digital solutions., • Support innovation initiatives and process improvements within the Customer Funding Desk., • Research emerging technologies and best practices applicable to sales, client servicing, analytics, and business management., • Help develop dashboards, templates, and workflow enhancements using AI-enabled platforms and data tools. Project Coordination • Support regional and global CFD initiatives involving multiple BBVA teams and jurisdictions., • Track project deliverables, deadlines, dependencies, and action plans., • Prepare status updates and escalate delays or open items when appropriate., • Contribute to continuous improvement of team processes, reporting routines, and commercial practices. Qualifications • Bachelor's degree in Finance, Economics, Business Administration, Data Analytics, Engineering, or a related field., • Approximately 3-4 years of experience in Corporate Banking, Investment Banking, Financial Services, Consulting, business management, or a related analytical role., • Experience with reporting, project coordination, administrative support, or commercial support is preferred., • Interest in Transaction Banking, liquidity management, treasury products, innovation, or Corporate & Investment Banking., • Demonstrated ability to manage multiple priorities and deliver high-quality work in a dynamic environment. Required Skills and Competencies Technical Skills • Advanced proficiency in Microsoft Excel, including PivotTables, lookups, advanced formulas, data analysis, and dashboard preparation., • Advanced proficiency in Microsoft PowerPoint and the ability to prepare polished, executive-level presentations., • Strong reporting, analytical, and data-management skills., • Proficiency in Microsoft Word, Outlook, Teams, and other standard productivity tools., • Working knowledge of AI platforms such as Microsoft Copilot, ChatGPT, Gemini, Claude, or comparable enterprise-approved tools., • Familiarity with Power BI, Tableau, Bloomberg, CRM platforms, or workflow automation tools is a plus. Professional Skills • Excellent organizational skills and exceptional attention to detail., • Strong analytical, problem-solving, and documentation abilities., • Clear and professional written and verbal communication skills., • Ability to work independently while collaborating effectively across local and global teams., • Strong stakeholder management, follow-up, and execution discipline., • High level of discretion, professionalism, accountability, and sound judgment., • Curiosity, initiative, adaptability, and a strong willingness to learn new products and technologies. Language Requirements • Fluency in English and Spanish, both written and spoken, is required. Preferred Qualifications • Exposure to Corporate & Investment Banking products or business lines., • Knowledge of liquidity, deposits, cash management, treasury, or funding products., • Experience preparing materials for senior executives or client-facing teams., • Experience with data visualization, process automation, or digital transformation initiatives., • Interest in building a long-term career in liquidity sales, transaction banking, or corporate banking. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. With respect to this position in our New York Office, the expected base salary ranges from $100,000 to $130,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus. *Employment eligibility to work with BBVA in the U.S. is required as the company will not pursue visa sponsorship for these positions

Job Summary We are looking for an experienced LoanIQ Production Support Lead to lead endtoend production support incident management and operational stability for the LoanIQ platform and its integrated ecosystem The ideal candidate should have strong handson LoanIQ support experience excellent troubleshooting capabilities and solid technical exposure across NET Oracle SQL Server J2EE UNIX Informatica MQ Mule and OpenShift The role requires strong experience in highseverity incident management root cause analysis monitoring release support and continuous service improvement Key Responsibilities • Lead endtoend LoanIQ production support and maintain overall platform stability, • Manage highseverity incidents service restoration escalations and problem followups, • Troubleshoot LoanIQ batch processing job failures feeds files and integration issues, • Investigate upstream and downstream applicationinterface failures, • Proactively monitor production health and identify potential operational risks, • Analyze business impact and recommend appropriate risk mitigation and preventive actions, • Use Splunk and Dynatrace for monitoring troubleshooting log analysis and performance investigation, • Support LoanIQ releases upgrades implementations infrastructure changes and production deployments, • Troubleshoot application and platform issues across NET Oracle SQL Server J2EE UNIX Informatica MQ Mule and OpenShift, • Perform root cause analysis RCA for recurring and critical production issues, • Maintain support runbooks operational procedures knownerror documentation defects and workarounds, • Provide timely incident status and escalation communication to business and technology stakeholders, • Partner with business CIO infrastructure vendor engineering and platform teams, • Participate in oncall support for critical incidents weekend deployments infrastructure changes disaster recovery exercises and industry testing, • Drive continuous improvement automation operational resilience and service stability Required Skills • 10 years of experience in application development andor production support, • Strong handson experience supporting the LoanIQ platform in production, • Strong experience in L2L3 Production Support and Incident Management, • Experience handling P1P2 or highseverity production incidents and service restoration, • Strong troubleshooting experience involving batch jobs feeds files interfaces and integrations, • Technical knowledge of NET Oracle SQL Server J2EE UNIX Informatica MQ Mule and OpenShift, • Strong understanding of application monitoring log analysis and production health monitoring, • Experience with root cause analysis problem management and operational risk management, • Experience supporting production releases deployments upgrades and environment changes, • Strong stakeholder management communication and documentation skills, • Ability to participate in an oncall and afterhours production support rotation Desired Skills • Strong experience with Splunk and Dynatrace, • Knowledge of ITSM ITIL processes including Incident Problem and Change Management, • Experience supporting complex financial or banking applications, • Exposure to disaster recovery and business continuity exercises, • Experience working with infrastructure middleware database product and vendor teams Primary Skills LoanIQ Production Application Support Incident Problem Management UNIX Oracle SQL Server NET J2EE Informatica MQ Mule OpenShift Splunk Dynatrace RCA BatchJob Support Skills Mandatory Skills : Dynatrace, MySQL, Oracle Linux Administration, Splunk Good to Have Skills : Critical Incident Response, Major incident management

Product Development Coordinator Full-time New York, NY Company Overview At AFFORM, we believe organization is an art, one where function and form are never in competition, but in conversation. Formerly known as Parallelle, AFFORM recently entered an exciting new chapter as our brand continues to grow beyond where we began. Our new name is rooted in our design philosophy: A Functional Form, reflecting our belief that beauty and utility should always work together. Our story began with The Travellers, our patented and thoughtfully designed beauty bag created to bring order to everyday routines. What started with one innovative product has grown into a broader mission centered on intentional design, everyday functionality, and creating products that help people move through life with greater ease and confidence. Founded by Annie Fan, AFFORM draws on her more than 20 years of design experience with leading beauty brands. Building on that experience, we are expanding into new product categories and markets while staying true to the principles that have guided us from the beginning. As we grow, we remain focused on thoughtful design, purposeful innovation, and helping our customers Arrive Organized and In Style! Job Overview We are seeking a Product Development Coordinator to support AFFORM’s Design, Product Development, and Production teams. Reporting to the Senior Associate Product Developer, this person will help keep communication, product records, and samples organized from initial concept through the completion of production, working closely with internal teams and overseas factories. This role is ideal for someone who is highly organized, meticulous about details, and takes initiative in their work. It is a hands-on opportunity for someone early in their career to build experience in product development and production while helping the team stay informed, aligned, and on schedule. Key Responsibilities • Organize and update day-to-day communication among Design, Product Development, Production, and overseas factories through Basecamp, email, WeChat, Teams, and other designated channels., • Create and maintain clearly organized product and style threads across concept development, sampling, production readiness, production, and production closeout., • Capture decisions, approvals, feedback, and revisions in the appropriate project records so the team can easily locate current information and understand next steps., • Consolidate relevant updates from meetings and individual conversations into shared records to maintain continuity across teams., • Maintain product trackers and work-in-progress charts with current sample status, outstanding feedback, approvals, and follow-up items., • Follow up on missing information or pending responses and flag delays or conflicting updates to the Senior Associate Product Developer., • Organize and maintain the physical sample and materials library, including consistent labeling, storage, and check-in/check-out procedures., • Track samples and materials sent to or received from internal teams and overseas factories, keeping physical records aligned with Basecamp and applicable trackers., • Record sample review outcomes, including approvals, rejections, and revision requests, based on direction from the responsible team members., • Send lab dip approval forms to vendors and maintain copies in the appropriate product records., • Coordinate sample handoffs and help ensure the correct samples and supporting materials are available for reviews and meetings., • Archive completed development and production records, samples, and materials so they remain accessible for future reference., • Support practical improvements to filing systems, trackers, and sample organization as the team’s needs evolve. Experience and Skills • Two or more years of relevant experience in product development, production, merchandising, or a related field. Relevant internship, coursework, or project experience is also a plus., • Bachelor’s degree in fashion merchandising, apparel or product design, business, or a related field preferred, or equivalent experience., • Familiarity with textiles, materials, or product construction is a plus., • Proficiency in Excel or Google Sheets., • Experience with Basecamp or a similar project management platform is a plus; training will be provided., • Meticulous attention to detail and strong organizational skills, with the ability to maintain accurate records across multiple products and development stages., • Ability to manage changing priorities, track outstanding items, and ask questions when information or direction is unclear., • Clear written communication skills, with the ability to summarize updates, document decisions, and follow up professionally., • A proactive approach and strong sense of ownership, with reliable follow-through on tasks and outstanding items., • A collaborative, hands-on approach and willingness to support the administrative and organizational work needed to keep the team moving., • Comfort working in a growing business where responsibilities may span multiple functions; prior experience at a small brand or startup is a plus. What Success Looks Like • Product and style records are organized, current, and easy for the team to navigate., • Decisions, approvals, feedback, and revisions are documented consistently across each development stage., • Samples and materials are labeled, tracked, and readily available when needed., • Basecamp records and work-in-progress charts accurately reflect sample status and outstanding items., • Pending responses, missing information, and potential delays are flagged early for the appropriate team member to address., • Clear communication and reliable follow-through help Design, Product Development, Production, and factory partners stay aligned. Salary Disclosure and Benefits AFFORM is committed to offering a competitive and equitable compensation package based on experience and qualifications. The salary range for this position is $55,000 - $65,000, with flexibility for the right candidate.. We offer a comprehensive benefits package, including employer-sponsored medical coverage with a minimal employee contribution, PTO and Sick Leave, bonus, and additional perks aligned with company policies. Further details regarding our benefits package will be shared during the interview process.

About Eleven Recruiting We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for the best pay, diversity in tech, and the best job fit for every candidate we place. Our client, a global investment firm, is seeking a Systems Engineer to join their team in New York, NY! Responsibilities • Provide technical support for an office of 50 employees and serve as an escalation resource working in conjunction with the IT Service Desk., • Provide support for production applications and integrations used across the departments, including issue triage, root-cause analysis, and remediation., • Configure and deploy Bloomberg Professional terminals; troubleshoot Bloomberg Excel API plugin issues; coordinate license transfer and hardware replacement., • Manage employee onboarding/offboarding tasks including Active Directory/Azure account creation and deactivation; equipment procurement including mobile devices, workstations, monitors and accessories., • Manage SharePoint setup requests including folder creation, permission updates, audit requests, and offboard tasks., • Deploy workstations, applications and security patches using 3rd party deployment tools such Ivanti or Ninite., • Configure Microsoft Intune mobile device management policies and profiles to secure and manage user endpoints., • Configure and deploy mobile device management (MDM) solution to endpoints using Meraki and Intune., • Participate in Infrastructure Azure upgrade projects including DC, DHCP, file and print server configuration, migration, and application testing., • Participate in weekly staff meetings to communicate issues, concerns, and accomplishments., • Manage and address all local and network printing issues including configuration updates, consumable order, and repairs., • Configure, test, and update video conference systems; validate audio settings to ensure best performance., • Monitor, respond to and manage server room environment tasks including building power, UPS supplemental cooling maintenance, and 3rd party emergency afterhours resource support., • Work with office managers to set up and relocate workstations, monitors, and peripherals for guests and transferring employees., • Manage and configure electronic keycard systems and security badges., • Partner with office manager and building management to address facility related issues affecting technology. Required Qualifications Specific Knowledge and Experience • B.S. and/or advanced degree in Computer Science or related field., • 7+ years of experience with Windows workstation and Windows Server experience., • Windows 11/Windows Server 2019/Windows Server 2025/VMware/Horizon/SQL Server., • Office 365/SharePoint/OneDrive/Azure., • Microsoft Active Directory/Security Group/Single Sign On (SSO)/Duo., • Proficiency in MS Office products, specifically Outlook and Excel., • AI integration and support Claude/Anthropic/Glean., • Excellent communication skills, with the ability to work directly with business stakeholders., • Highly self-motivated and results-oriented, with strong ownership and follow-through. Engineering Experience • 2–4+ years of hands-on experience working with Azure in a technical/engineering capacity., • Working knowledge of Azure VLAN networks, Azure virtual firewalls, Azure blob storage, Azure resources groups, Azure subscription, Azure SQL SaaS, PaaS, Azure Marketplace, Azure VDI., • VMware, vSphere, ESXi host upgrade and management experience., • PowerShell Scripting, sFTP service., • Zerto snapshot and replication/Veeam onsite and cloud backup/Azure site recovery., • BGP failover strategy and testing., • Business Continuity Testing. Preferred Qualifications • Experience and knowledge of investment management environment., • Experience supporting trading systems (e.g., Bloomberg, EZE, Geneva). Salary: $140,000 Your safety matters to us. To protect yourself from potential scams, remember that Eleven recruiters only contact you from @elevenrecruiting.com email addresses. Be cautious of emails from other domains. Legitimate Eleven recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit _directly for confirmed position openings.

The IT Administrator is a key member of TCT’s IT function, providing responsive, hands-on support that keeps employees productive and technology dependable. The role owns day-to-day user support, equipment readiness, account setup, and clear resolution follow-through. This position is highly employee-facing and execution-focused, requiring strong communication, sound troubleshooting judgment, and consistent follow-through. The Administrator partners with employees across the company, the Director of IT, TCT’s managed services provider (MSP), and technology vendors to maintain reliable systems and resolve issues. The role centers on user support, with opportunities to contribute to infrastructure, cloud, security, automation, AI, and technology projects as skills and business needs grow. TCT expects the position to be onsite five days per week initially, with an anticipated transition to four onsite days per week. About TCT Toscano Clements Taylor, LLC (TCT) is an independent, certified women-owned small business providing advisory project controls consulting services, specializing in precise cost estimation and management, planning and scheduling, and risk management. We support Owners, Architectural and Engineering firms, and Construction Management Contractors on public- and private-sector construction and infrastructure projects. TCT is a Certified Great Place to Work®, with offices in Washington, DC and New York City. At TCT, we believe the strength of our work depends on the strength of our people. We value collaboration, continuous learning, direct communication, and an employee experience that gives people the structure, support, and opportunities they need to grow and contribute at a high level. Essential Functions: • Employee Technology Support: Provide timely onsite and remote support for Windows computers, laptops, printers, peripherals, conference room technology, Microsoft 365, and business applications. • Equipment and Onboarding: Prepare computers and other equipment, support employee onboarding and offboarding, and help manage accounts, licenses, access, and device readiness. • IT Asset Coordination: Track IT equipment and software; coordinate purchases, repairs, warranties, returns, and replacements; and keep asset records current. • Troubleshooting and Escalation: Resolve common account, device, connectivity, and application issues; identify when an issue needs escalation; and coordinate with the MSP or vendor through resolution. • Microsoft 365 Administration: Assist with day-to-day administration of Microsoft 365, user accounts, endpoint tools, and TCT’s hybrid environment, with guidance and escalation support as needed. • Documentation: Maintain clear IT documentation, setup instructions, inventories, and repeatable procedures so employees and the IT team can find reliable answers. • Technology Projects: Help with infrastructure, cloud, security, automation, AI, and other IT projects as priorities arise; take ownership of assigned work and expand responsibility as skills develop. • Service Improvement: Look for practical ways to improve support and simplify recurring IT tasks while keeping employee needs and business continuity in view. Position Requirements • Experience and Education: Approximately four to five years of help desk, desktop support, or hands-on IT support experience; comparable practical experience will also be considered. A bachelor’s degree in technology or computer science is preferred. • Employee Support: A service-oriented approach, clear communication, patience, and confidence assisting employees with different levels of technical experience. • Troubleshooting: Ability to gather relevant information, explain next steps, prioritize urgent issues, and follow through until the user has a resolution or clear update. • Collaboration and Ownership: Comfort working independently on routine issues and collaborating with the IT team, MSP, and vendors on more complex problems. • Judgment and Flexibility: Sound judgment in a role where employee support may require a quick response during business-critical situations. • Helpful Endpoint Experience: Windows endpoint setup and support, Microsoft 365, Entra ID or Active Directory, account provisioning, and endpoint management tools such as Intune or Windows Autopilot. • Helpful Infrastructure Experience: Solid knowledge and experience with Windows Server, networking, cloud services such as Azure, IT security practices, backup, or disaster recovery. • Helpful Automation Experience: PowerShell or other scripting and automation tools, Microsoft Graph, Power Automate, Copilot Studio, n8n, or practical use of AI tools in IT work. • Additional Qualifications: Relevant certifications or experience in architecture, engineering, construction, cost consulting, or business applications used in those environments. • Work Requirements: Based in TCT’s New York office; occasional travel to Washington, DC; ability to prepare and move IT equipment weighing up to 50 pounds, with or without reasonable accommodation. Why Choose TCT? • “Small Giant”: Contribute meaningfully to a growing firm while experiencing the collaboration, accessibility, and visibility of a smaller team. • Career Growth: Build skills through continuous learning and professional development, with opportunities to take on broader technology work over time. • Team Collaboration: Join a supportive, cross-functional environment where people communicate openly, take ownership, share knowledge, and help the team succeed. If you’re interested in helping keep TCT’s people and technology productive, apply directly through this job posting. Equal Opportunity Employer Toscano Clements Taylor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law, including the District of Columbia Human Rights Act. The above statements are intended to describe the essential job functions and level of work performed by individuals assigned to this classification. They are not to be construed as an exhaustive list of all duties performed by personnel occupying this position.

About Won & Co. Won & Co. (Won Strategy & Management, Inc.) is a healthcare management company supporting a rapidly growing network of healthcare practices in the New York metropolitan area, including Bear Brook Pediatric Dentistry, New Jersey Tongue-Tie Center, Bear Brook Orthodontics, and Liora Lactation & Feeding Center. Our practices currently operate across Hoboken, Montvale, and River Vale, New Jersey, with additional locations and exciting expansion plans underway. We provide the business and operational infrastructure that allows our clinical teams to focus on delivering exceptional patient care. Our organization includes dedicated Business Operations, Financial Operations & Analysis, Marketing & Branding, and Clinical Operations teams, each supporting the success and growth of the practices we manage. Our Patient Experience & Operations Coordinators are part of our Business Operations team, responsible for the day-to-day patient-facing administrative operations that keep the clinics we support running smoothly. From appointment scheduling and patient communication to insurance verification, payment collection, and follow-up, our coordinators play an essential role in delivering a personalized, hospitality-driven patient experience while supporting the continued growth and success of these practices. We hire for potential, character, and a genuine service mindset, not just experience. We value individuals who anticipate needs before they arise, take initiative without being prompted, remain composed in fast-paced environments, and consistently demonstrate professionalism, accountability, and attention to detail. Clinic-specific workflows, insurance processes, and administrative systems can be taught, but genuine hospitality, thoughtful decision-making, and a strong sense of ownership are qualities we particularly value. Your Role & Impact As a Patient Experience & Operations Coordinator, you will play a central role in ensuring efficient daily clinic operations while delivering an exceptional, hospitality-driven patient experience. This is a hands-on, patient-facing operational role that requires strong organizational skills, attention to detail, independent judgment, and accountability to manage the business and administrative needs of the healthcare practices we support. You will serve as a primary point of contact for patients and families, coordinating their experience from initial inquiries through appointment scheduling, check-in, checkout, and ongoing follow-up. What You Will Do • Patient Experience & Hospitality: Welcome patients and families, manage check-in and checkout, respond to inquiries, and provide attentive, personalized service throughout their visits., • Scheduling & Coordination: Manage appointments, confirmations, reminders, cancellations, and rescheduling while proactively identifying opportunities to optimize the daily schedule., • New Patient Inquiries: Communicate with prospective patients, explain available services, and guide families toward scheduling their first appointments., • Treatment & Recall Follow-Up: Coordinate recommended treatment appointments, manage patient recall communications, and follow up with families to support continuity of care., • Insurance & Payment Coordination: Verify insurance eligibility and benefits, collect copayments and patient balances, and accurately document financial transactions., • Outstanding Balance Follow-Up: Communicate with patients regarding overdue balances and unresolved payment matters, coordinating with our Financial Operations team when additional assistance is needed., • Administrative Operations: Maintain accurate patient records, complete administrative tasks, follow established protocols, and ensure important follow-ups are not overlooked., • Practice Presentation: Maintain an organized, welcoming, and professional reception environment that reflects our service standards., • Operational Improvement: Identify opportunities to improve patient flow, scheduling efficiency, communication, and retention, and bring actionable recommendations to leadership. What We're Looking For We are looking for someone who understands that exceptional service is both personal and operational. Our ideal candidate demonstrates: • Hospitality & Professionalism: A warm, polished, service-oriented approach to interacting with patients, families, providers, and team members., • Initiative & Ownership: The ability to recognize what needs to be done, take responsibility, and follow through without constant direction., • Organization & Attention to Detail: Strong organizational skills and the ability to manage multiple priorities accurately and efficiently., • Composure & Problem-Solving: The ability to remain calm, adaptable, and solutions-oriented in a fast-paced environment., • Operational Discipline: A commitment to following established procedures consistently, with the judgment to recognize when guidance or escalation is appropriate., • Business & Growth Mindset: An interest in business operations, patient experience, operational efficiency, and long-term professional development. Experience in hospitality, luxury retail, concierge services, client relations, healthcare administration, or business operations is especially valued. Prior healthcare experience is helpful but not required. Structured onboarding and hands-on training will be provided. Qualifications • Bachelor's degree preferred in Hospitality Management, Business, Communications, Healthcare Administration, Operations, Marketing, Psychology, or a related field., • 1–3 years of relevant professional experience preferred, particularly in hospitality, customer experience, healthcare administration, or business operations., • Strong communication, organizational, and problem-solving skills, with comfort learning new software and administrative systems., • Ability to work fully in person, primarily at our River Vale / Montvale locations., • Availability to work at least two Saturdays per month., • Reliable transportation and flexibility to support multiple practice locations, including Hoboken, are a plus. As our organization continues to expand, coordinators who demonstrate flexibility across locations may have additional opportunities for professional development, broader operational responsibilities, and career advancement. Compensation, Benefits & Growth Opportunities Annual Salary: $53,000–$68,000 Compensation is based on relevant experience, professional qualifications, communication skills, service orientation, and demonstrated operational capabilities. At Won & Co., we believe in recognizing performance, cultivating talent, and supporting long-term professional growth. Our Business Operations team offers a structured career path with opportunities for increasing responsibilities and compensation: • Coordinator Level: Starting at $53,000 annually, • Senior Coordinator Level: Starting at $62,000 annually, • Managerial Level (Future Advancement): Starting at $72,000 annually Advancement opportunities are based on individual performance, demonstrated capabilities, leadership potential, and organizational needs. Benefits include: • Paid Time Off, • Medical insurance coverage, • 401(k) retirement plan, • Parking benefits (For Hoboken location), • Structured onboarding and hands-on training, • Professional development and leadership growth opportunities Benefits are subject to applicable eligibility requirements and plan terms. Build Your Career With Won & Co. As Won & Co. continues to grow, we are committed to developing individuals who demonstrate exceptional performance, initiative, accountability, and leadership potential. This position offers hands-on experience in healthcare business operations, exposure to the systems behind successful practice management, and opportunities to advance into broader responsibilities within Business Operations, patient experience leadership, and practice management. We are looking for individuals who take pride in their work, strive for continuous improvement, and want to grow alongside our organization. Learn More About Won & Co. Website: https://www.wonandcogroup.com Instagram: https://www.instagram.com/wonandcomanagement

We are At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17,000+, and has 58 offices in 22 countries within key global markets. Our challenge We are seeking a highly experienced Senior CyberArk EPM / PAM Engineer to design, implement, operate, and continuously improve our enterprise privileged-access management program. This role will be responsible for CyberArk engineering, PAM architecture, privileged-account governance, least-privilege controls, platform integrations, and automation across Windows, Linux, on-premises, and cloud environments. The ideal candidate has strong hands-on experience with CyberArk platforms and understands how privileged-access controls support security, audit, regulatory, and operational requirements within a financial-services environment. Additional Information* The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within New York is $130k - $140k/year & benefits (see below). The Role Responsibilities: Design, implement, configure, and support CyberArk Privileged Access Management solutions across the enterprise. • Engineer and administer CyberArk components, including as applicable:Enterprise Password Vault (EPV), • Central Policy Manager (CPM), • Privileged Session Manager (PSM), • PSM for SSH (PSMP), • Privileged Threat Analytics (PTA), • Central Credential Provider (CCP), • CyberArk Endpoint Privilege Manager (EPM) Develop and maintain PAM architecture, standards, operating procedures, and technical roadmaps. • Establish and enforce privileged-access governance, including:Privileged-account onboarding and discovery, • Ownership and accountability, • Access approvals, • Credential rotation, • Session monitoring and recording, • Access reviews and recertification, • Account decommissioning Implement least-privilege policies for endpoints, servers, applications, service accounts, and administrative users. Manage the full privileged-account lifecycle from discovery and onboarding through modification, review, and retirement. Configure and maintain CyberArk integrations with Active Directory, LDAP, DNS, SIEM, ITSM, identity platforms, vulnerability-management tools, and other enterprise systems. Support privileged access across Windows and Linux/Unix environments. Develop secure solutions for application, database, service, robotic, and non-human account credential management. Build and maintain automation using PowerShell, Python, REST APIs, and CyberArk APIs. Integrate CyberArk with enterprise applications and cloud platforms, including AWS and Azure where applicable. Troubleshoot platform, connectivity, authentication, credential-management, session-management, and policy issues. Monitor platform health, capacity, availability, performance, and security events. Support incident response, audit requests, vulnerability remediation, disaster recovery, and business-continuity activities. Collaborate with Cybersecurity, Infrastructure, Cloud, IAM, DevOps, Application, Risk, Compliance, and Audit teams. Produce technical documentation, runbooks, diagrams, configuration standards, and operational metrics. • Contribute to continuous improvement of PAM controls in alignment with financial-services regulatory and security requirements. Required Qualifications Strong hands-on experience engineering and administering CyberArk PAM and/or EPM solutions in an enterprise environment. Demonstrated experience with PAM architecture, privileged-access governance, and security control design. Strong understanding of least privilege, privilege elevation, application control, and privileged-account lifecycle management. Experience integrating CyberArk with enterprise technologies and security platforms. Solid knowledge of both Windows and Linux operating environments. Experience with Active Directory and LDAP integration, authentication, group policy, service accounts, and privileged groups. • Experience with automation and integration using:PowerShell, • Python, • REST APIs, • CyberArk APIs or SDKs Ability to troubleshoot complex technical issues across identity, operating systems, networking, applications, and security tooling. Experience working within structured change-management, incident-management, and service-management processes. Strong understanding of security principles, access controls, credential protection, and operational risk. Excellent written and verbal communication skills. Ability to work effectively with technical teams, business stakeholders, auditors, and risk partners. We offer: • A highly competitive compensation and benefits package., • A multinational organization with 58 offices in 22 countries and the possibility to work abroad., • 10 days of paid annual leave (plus sick leave and national holidays)., • Maternity & paternity leave plans., • A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region)., • Retirement savings plans., • A higher education certification policy., • Commuter benefits (varies by region)., • Extensive training opportunities, focused on skills, substantive knowledge, and personal development., • On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses., • Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups., • Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms., • A flat and approachable organization., • A truly diverse, fun-loving, and global work culture. S YNECHRON’S DIVERSITY & INCLUSION STATEMENT Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Executive MAC Technician (MAC Specialist) Contract for 1 year with possible extension Onsite in Jersey City, NJ Executive MAC Technician Job Description: The Technology Department develops and supports a wide range of IT solutions in support of the Agency's mission. Under the management of the Assistant Director, Customer Service and Web Service, the Executive MAC Technician will serve as the primary technology advisor and support specialist for the Authority's Executive Leadership Team, providing high-touch, white-glove support exclusively within the Apple ecosystem. This is a highly visible, client-facing role requiring exceptional technical expertise in macOS, iOS, and Apple enterprise technologies, along with outstanding interpersonal skills to effectively serve C-level executives and their support staff. The Executive MAC Technician will be responsible for end-to-end management of all Apple technology deployments, troubleshooting, strategic consulting, and maintaining the highest standards of service delivery to ensure executives can maximize productivity with minimal technology disruption. Responsibilities: • Serve as the primary point of contact and technology advisor for all Apple/MAC ecosystem matters for Executive Leadership, providing proactive, anticipatory support that exceeds expectations., • Provide expert troubleshooting and resolution of macOS, iOS, iPadOS hardware and software issues for Executive Leadership at primary offices, remote locations, and during travel, ensuring minimal downtime and maximum productivity., • Perform installation, configuration, and optimization of MacBook Pro/Air, iMac, Mac mini, Mac Studio, iPhone, iPad, Apple Watch, and all Apple peripherals including monitors, keyboards, mice, trackpads, AirPods, and HomePods., • Manage and coordinate seamless updates of macOS, iOS, iPadOS, and all Apple applications, ensuring minimal disruption while maintaining security compliance and optimal performance., • Serve as the strategic liaison between Executive Leadership and the IT Service Desk, system administration, network support, cybersecurity, architecture, and engineering teams, translating executive needs into technical requirements., • Supervise and mentor backup support technicians, ensuring consistent service quality and knowledge transfer across the executive support team., • Complete comprehensive daily checklists of proactive support tasks including system health checks, pending update reviews, and anticipatory maintenance to prevent issues before they impact executives., • Serve as a trusted technology consultant and subject matter expert, providing guidance on Apple ecosystem capabilities, device selection, workflow optimization, accessibility features, and emerging Apple technologies that could enhance executive productivity., • Provide on-site and remote support for executive presentations, board meetings, and high-stakes events, ensuring flawless technology performance using Apple devices, AirPlay, Apple TV, Keynote, and other presentation tools., • Design and implement executive technology solutions that seamlessly integrate with the Authority's enterprise infrastructure while leveraging Apple's ecosystem advantages including Continuity, Handoff, Universal Clipboard, AirDrop, and iCloud services., • Ensure all Apple technology solutions align with the Authority's hardware and software standards, security policies, data governance requirements, and regulatory compliance obligations., • Maintain detailed documentation and tracking of all executive Apple devices, configurations, third-party applications, and support incidents using ServiceNow ITSM platform., • Provide support across primary office locations, remote/hybrid work environments, and travel scenarios, maintaining consistent service quality regardless of location or circumstances., • Manage Apple Business Manager, Device Enrollment Program (DEP), Volume Purchase Program (VPP), and Mobile Device Management (MDM) solutions for executive device fleet., • Coordinate with Apple Business Support and AppleCare for Enterprise to expedite hardware repairs, replacements, and obtain expert-level technical assistance when needed. Required Qualifications: Technical Skills • Expert-level proficiency in macOS (current and previous 3 versions), including advanced system administration, Terminal/command line operations, system optimization, and troubleshooting., • Advanced knowledge of iOS and iPadOS, including configuration profiles, restrictions, and enterprise features., • Deep expertise with Apple hardware architecture, diagnostics, and repair procedures for all Mac computers and iOS devices., • Extensive experience with Apple enterprise management tools including Apple Business Manager, Device Enrollment Program (DEP), Volume Purchase Program (VPP), and MDM solutions (Jamf Pro, Intune, Workspace ONE, or similar)., • Proficiency with Apple Professional Applications including Final Cut Pro, Logic Pro, Motion, Compressor (preferred but not required)., • Advanced knowledge of iWork suite (Pages, Numbers, Keynote) and iCloud services for business use., • Expert-level proficiency in Microsoft 365 for Mac including Outlook, Excel, PowerPoint, Word, Teams, and OneDrive integration with macOS., • Strong knowledge of cross-platform integration between macOS and Windows environments, including Active Directory binding, SMB file sharing, and authentication., • Experience with enterprise collaboration platforms on Mac including Microsoft Teams, Zoom, WebEx, Slack, and their macOS-specific features and optimizations., • Proficiency with Apple security features including FileVault encryption, Gatekeeper, System Integrity Protection (SIP), Secure Boot, Touch ID, Face ID, and Keychain management., • Working knowledge of macOS networking including WiFi troubleshooting, VPN configuration, network diagnostics, AirDrop, and AirPlay., • Experience with ServiceNow ITSM platform for incident tracking, knowledge management, and executive support workflows., • Knowledge of business productivity applications on Mac including Adobe Creative Cloud (Acrobat, Photoshop, Illustrator), Microsoft Project, Microsoft Visio (via alternatives or virtualization)., • Familiarity with web browsers on Mac (Safari, Chrome, Edge, Firefox) and their enterprise management capabilities., • Advanced understanding of residential and office networking for Mac devices, including mesh WiFi systems, routers, switches, and troubleshooting connectivity issues. Essential Competencies: Professional Skills • Exceptional customer service orientation with proven ability to anticipate needs and exceed expectations of executive-level clients., • Outstanding interpersonal and communication skills with the ability to explain complex technical concepts in clear, non-technical language appropriate for executive audiences., • Demonstrated ability to quickly build trust and establish credibility with C-level executives and their administrative staff., • Highest standards of ethics, integrity, professionalism, and discretion when handling confidential and sensitive information., • Exceptional written and verbal communication skills for documentation, reporting, and executive-level correspondence., • Proven ability to remain calm, professional, and solution-focused under pressure, especially during high-visibility incidents or time-sensitive executive needs., • Advanced analytical, problem-solving, and troubleshooting capabilities with a methodical approach to complex technical issues., • Extreme discretion in handling sensitive, confidential, and proprietary information with full awareness of executive privacy requirements., • Action-oriented and results-driven mindset with ability to define innovative solutions and implement them efficiently., • Ability to work independently with minimal supervision while effectively managing multiple competing priorities and urgent requests., • Professional maturity to recognize limitations, seek assistance when needed, and leverage resources effectively to consistently achieve successful outcomes., • Strong time management and organizational skills with ability to balance proactive tasks with reactive support needs., • Flexibility and adaptability to adjust schedule for executive needs, including occasional early morning, evening, or weekend support for critical situations or events., • Professional appearance and demeanor appropriate for executive-level interactions and high-visibility environments., • Commitment to continuous learning and staying current with Apple's latest technologies, updates, and best practices.

Job Description Specific Skills Needed Experience in visual merchandising, sample coordination, showroom operations, retail, wholesale, apparel, or a related environment preferred. Strong organizational skills and attention to detail, with the ability to maintain an orderly and well-presented showroom and sample area. Keen eye for visual merchandising and product presentation, with the ability to dress and maintain the showroom to a high standard. Comfortable receiving, unpacking, sorting, steaming, hanging, folding, organizing, and preparing apparel for professional presentations. Ability to follow merchandising direction, assortment plans, and catalogs. Comfortable maintaining and tracking samples, including organizing product, returning samples to their correct locations, and identifying missing or misplaced items. Ability to pack and ship samples to Sales team members and accounts with appropriate care and professional presentation. Able to reset racks, and table top with product following account meetings and maintain showroom standards throughout the selling season. Able to prioritize multiple requests, work efficiently within deadlines, and adapt to changing Sales and Product team needs. Proactive and self-directed, with the ability to identify merchandising, organization, and showroom needs without requiring constant direction. Collaborative, dependable, and comfortable supporting multiple Sales and Product team members. Professional demeanor and appearance appropriate for a customer-facing wholesale showroom environment. Basic proficiency in Microsoft Word and Excel and general computer systems. Able to manipulate PowerPoint word presentations if needed. Experience with apparel strongly preferred. Physical Requirements Ability to regularly lift, carry, and move samples, boxes, and materials weighing up to 30 lbs. Comfortable moving rolling racks, unpacking and packing boxes, dressing mannequins, steaming garments, and organizing product. Ability to bend, reach, lift, and work at varying heights when organizing racks, shelving, fixtures, and sample storage. Ability to stand, walk, and move throughout the showroom/work floor for extended periods when required. Reason for request This temporary labor is needed to provide critical operational support following the departure of a team leader, leaving the team with one fewer resource during a high-volume period. The remaining team does not have the capacity to absorb the additional workload alongside existing business-critical priorities. With no incremental permanent headcount currently available, temporary support is needed to maintain business continuity. Backfill/Replacement: No EEO Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.