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Job Description Lead with Good Purpose Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. If you’re passionate about working with employers looking for talent, challenging the status quo, love removing barriers to employment for others, believe in the power and potential of people, we want to hear from you! We’re on the hunt for our next Senior Sales Account Manager to lead the Account Manager team. This player - coach will be responsible for establishing and growing relationships with employers, securing job orders to fulfill the employment needs of the Bronx community. This leader will bring their sales and relationship management expertise to the team and support the other Account Mangers in reaching their goals. The Awesome Things You’ll Do • Lead the Account Management team focused on developing employer relationships and bringing in employment opportunities., • Coach, manage, develop team to work together, share best practices and perform, • Work with the center leadership team to develop strategies to engage new employers to identify and fill vacant positions, • Develop a repository of job orders, engaging new and existing businesses throughout the borough, • Develop feedback mechanisms for the team to understand employer hiring needs including surveys, check ins and engaging in employer networks to ensure the needs of employers and industry are met, • Build connections between the Account Manager and Career Navigator team to ensure clients are effectively assessed and employer matching is effective, • Lead initiatives and measurement to ensure all job seekers receive excellent customer service, • Track and analyze all intake, assessment, referral and relevant data in funder and internal systems, • Develop labor market research and employer member organizations to drive and cultivate new business, • Work closely with interdisciplinary team to drive marketing materials that reflect employer needs and recruit viable job seekers, • Attend offsite events and training as needed Our Must Haves • B.A. or B.S. degree required along with at least three to five years' experience providing career navigation, case management, vocational counseling, or employment services., • Prior experience and demonstrated success in leading employer engagement and fulfilling job orders exceeding 1,000 placements., • Experience leading teams including hiring, training and managing performance, • Demonstrated ability to engage in employers in sectors with high-demand and growth, • Ability to utilize labor market information and employer network to drive and expand on portfolio of employers, weekly, • An understanding of the special needs of an economically and socially disadvantaged population., • Superior oral and written communication skills, • Proven ability to work with diverse populations, • Exceptional interpersonal skills, including active and reflective listening, motivational interviewing, authentic communication, and conflict resolution, • Highly effective problem-solving and follow up skills, • Ability to focus deadlines and details, • Excellent networking skills, • Record-keeping, case noting, HIPAA compliance, and maintaining confidentiality What We Offer • Proposed hiring range of $58,000 to $65,000, • Generous Time off policy to use when you need it, • Health, wellness and financial resources to help you achieve our personal goals, • Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance, • Retirement matching programs and contributions, • Transit and commuter benefits You bring the Good in Goodwill We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you! If you need assistance with your application, please reach out to

Job DescriptionJob Description: The Automotive Customer Service BDC Manager is the direct Supervisor of the Automotive Customer Service BDC Consultant and is responsible for the following but not limited to: managing the BDC Consultants, ensure that department metrics and goals are met in relation to customer contacts, appointments set, appointments show and sold. Duties And Responsibilities: Ensure that department metrics and goals are met in relation to appointments set, appointments show and sold for Internet and Inbound phone leads • Maintain and increase ROI levels set by the company, • Assist in the process of generating the sales of vehicles, service, aftermarket products and finance products, • Assist in the training of sales and the BDC Consultants as it relates to the e-Sales office functions, • Be proficient in dealing with customers via telephone and email, • Measure and maintain performance levels set by the company, • Compile all necessary reports on a timely basis, • Manage employee schedules and time clock reporting for payroll, • Measure, monitor and report all shows and sales (delivered) deals by the BDC Consultants for commissions and bonus, • Hiring, evaluating, managing, counseling, terminating and disciplining of all BDC personnel, • Effectively utilize CRM and Lead Management tools, • Install processes and train employees, • Be knowledgeable about sales process, business philosophy, and products, • Knowledge of office practices and administrative procedures, • Train staff all processes, • Will follow behavioral expectations consistent with the Company's visions/values Job Requirement:Qualifications: • Previous dealership experience required, • Must have sales experience, • Must have flexible availability, • Skill in the use of personal computers and personal computer software packages, CRM, Internet, Outlook Email, MS Word, MS Excel and various other applications, • Ability to work in call center environment, • Ability to organize and handle multiple tasks with flexibility When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace. We Would Love To Talk With You! Apply By Clicking The 'Apply Now' Button