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  • Assistant Manager
    Assistant Manager
    5 hours ago
    $24 hourly
    Full-time
    Manhattan, New York

    Harlem Shake is looking for an experienced, dependable, and hands-on Assistant Manager to support daily restaurant operations at our Harlem location. The Assistant Manager works closely with the Store Manager to lead the team, maintain strong operational standards, and provide an excellent guest experience. This is an active floor-management position that requires someone who can coach employees, solve problems, maintain accountability, and step into any area of the restaurant when needed. Responsibilities: • Lead FOH and BOH employees during assigned shifts, • Support the Store Manager with daily restaurant operations, • Assign employee stations, breaks, side work, and cleaning responsibilities, • Conduct preshift meetings and communicate daily priorities, • Make sure employees complete all assigned opening, closing, and operational checklists, • Coach employees and provide clear, respectful feedback, • Address attendance, performance, uniform, and policy concerns, • Document employee coaching and corrective-action issues when required, • Support employee training, cross-training, and development, • Maintain a positive, professional, and accountable workplace, • Provide excellent customer service and resolve guest concerns, • Monitor speed of service, order accuracy, food quality, and presentation, • Make sure FOH employees provide a warm welcome and goodbye to every guest, • Support the kitchen during high-volume periods when needed, • Monitor restaurant cleanliness throughout the shift, • Complete opening and closing procedures, • Handle cash, deposits, drawer counts, refunds, voids, discounts, and manager comps accurately, • Review register activity and investigate cash discrepancies, • Make sure waste, refunds, voids, and complimentary items are recorded correctly, • Monitor labor and make appropriate staffing adjustments based on business volume, • Assist with employee schedules and shift coverage, • Monitor inventory levels and communicate shortages, • Assist with receiving, organizing, and rotating deliveries, • Follow FIFO and proper food-storage procedures, • Enforce food-safety, allergen, sanitation, and NYC Department of Health requirements, • Complete required temperature, cleaning, safety, and operational logs, • Make sure equipment issues, incidents, injuries, and guest complaints are properly documented and reported, • Follow and enforce all Harlem Shake policies, recipes, service standards, and operational procedures, • Perform other management and restaurant duties as needed Qualifications: • Previous restaurant supervisory or assistant-management experience is required, • Fast-casual, quick-service, or full-service restaurant experience is preferred, • Valid NYC Food Protection Certificate is required, • Strong leadership, communication, organization, and problem-solving skills, • Comfortable coaching employees and holding the team accountable, • Able to remain calm and make decisions in a fast-paced environment, • Experience with POS systems, cash handling, deposits, scheduling, inventory, and labor management, • Strong understanding of food safety and sanitation requirements, • Dependable, punctual, detail-oriented, and professional, • Able to work independently while following direction from the Store Manager and senior leadership, • Must be available to work evenings, weekends, and holidays as required Physical Requirements: • Able to stand and move throughout the entire shift, • Able to work in dining-room and kitchen environments, • Able to bend, reach, lift, carry, and perform repetitive tasks, • Able to safely lift and carry up to 50 pounds, • Able to work around grills, fryers, heat, steam, and other restaurant equipment Job Type: Full-time Pay: $20–$24 per hour Schedule: Eight-hour shifts with evening, weekend, and holiday availability as needed Location: Harlem Shake, 100 W. 124th Street, New York, NY 10027 Benefits may include a flexible schedule, paid vacation, and 401(k) eligibility.

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  • Retail Supervisor
    Retail Supervisor
    27 days ago
    $23–$25 hourly
    Full-time
    Manhattan, New York

    The Role at a Glance The Sales & Experience Lead helps bring the magic of the FAO Schwarz flagship to life each day, leading a team of associates in creating joyful, memorable, and one-of-a-kind moments for every guest who walks through the doors. This role is all about energy, presence, and people — coaching the team in real time, celebrating great service, and making sure the wonder and excitement of the brand can be felt across the entire floor. In a store where no two days are ever the same, this role thrives in the unexpected, leads from the heart of the action, and helps turn everyday visits into unforgettable experiences. Creating the Magic Lead the Floor • Set and protect the guest experience standard across every touchpoint on the floor, ensuring every interaction is warm, energetic, theatrical, and consistently on-brand., • Be an active, visible presence on the floor, conducting regular observations and providing direct, specific feedback that raises the bar for guest engagement, product knowledge, and service., • Manage guest flow and partner with the MOD to revise zoning in real time, adjusting floor coverage to keep things moving smoothly throughout the day., • Lead floor-level execution of special events, brand activations, and experience refreshes, ensuring your area is prepared, the team is briefed, and every moment lands., • Escalate guest feedback and experience issues to store leadership constructively and promptly, always arriving with context and a proposed solution. Lead the Team • Bring self-awareness to your leadership by actively seeking feedback, investing in your own growth, and adapting your approach to get the best from a diverse team., • Coach and develop a team of associates, tailoring your approach to bring out the best in each person and build capability across the full range of floor responsibilities., • Get new team members up to speed quickly during onboarding, ensuring they feel confident and supported in their roles from day one., • Recognize strong performance and hold the team accountable when expectations are not met, escalating people concerns when needed., • Embed product knowledge and sales skills on the floor, reinforcing the connection between great storytelling, guest engagement, and commercial results through practical, everyday coaching. Run the Operation • Own the daily zone chart, deploying the team across the sales floor to ensure coverage is always clear, balanced, and responsive to business needs., • Lead opening and closing routines, ensuring the floor is operationally ready before guests arrive and is properly set each day., • Maintain the readiness standard across your area of responsibility, ensuring props, costumes, product availability, and equipment are always guest-ready and that gaps are resolved before they reach the guest., • Oversee daily cash-handling operations, ensuring the team consistently meets standards so every transaction is accurate, compliant, and trusted., • Step in to support the Manager on Duty as needed, taking ownership of the floor, supporting the team across all areas, and ensuring the guest experience never drops, regardless of who is leading the shift. Drive Business Performance • Build a team where confident, natural selling is the everyday standard, and every associate understands their role in driving store performance., • Coach the team to read the room across experiences, demonstrations, and the sales floor, using product knowledge and selling skills to convert guest curiosity into purchases at every opportunity., • Use performance data, floor observations, and product knowledge to develop a clear point of view on how your area is performing and where the opportunities lie., • Share commercial context with the team regularly to ensure they understand how their engagement connects to results and where to focus their energy. Partner Across the Store • Collaborate with Visual, Operations, and Store Leadership teams to keep your area on-brand, well-presented, and aligned with daily priorities., • Partner with fellow Leads so the store operates as one cohesive team, sharing knowledge, aligned on standards, and covering for each other where needed., • Be the eyes and ears on the floor, surfacing guest insights, team feedback, and operational trends to store leadership so the right decisions are made., • Keep the team informed and aligned on events, business goals, and expectations so nothing comes as a surprise and everyone shows up prepared. What Success looks like You're doing well in this role when: • Guests leave the store feeling better than they did when they walked in, already thinking about their next visit., • Your area of responsibility is consistently running to standard, and the wider floor never drops when you take the lead., • The team knows what's expected, feels supported, and is growing in confidence, product knowledge, and hospitality instinct., • Sales targets are being met, and associates understand how their engagement drives results., • Shifts run smoothly: the floor is covered, the team is aligned, and guest concerns are resolved before they escalate., • When areas of responsibility rotate, the handoff is seamless – standards are upheld, the team adapts, and the guest experience never skips a beat., • You are the calm, trusted presence that leaders rely on and associates turn to, and your growth in the role is visible to everyone around you. This role aligns with Level M3 in our Career Framework and reflects first-line leadership responsibility, subject-matter expertise across the sales floor and experience areas, and growing ownership of team performance and delivery. It provides a strong foundation for progression into Assistant Manager roles (Level M4). What you’ll bring You don't need to be perfect, but you do need to believe that no moment is too small to be extraordinary. • 2+ years of leadership experience in retail, hospitality, theatre, performance, or experiential environments., • Experience coaching and developing a team through feedback and daily floor leadership, with the ability to flex your approach across different skill sets and responsibilities., • Strong presence on the floor and confidence making real-time decisions in a busy guest environment., • The ability to balance theatrical guest engagement with operational discipline and commercial awareness., • A genuine interest in toys, play, and what the brand stands for., • Ability to stand for extended periods and lift up to 25 pounds., • Flexibility to work days, evenings, weekends, and peak retail periods. Experience in experiential, flagship, or performance-based environments is a strong plus. A love of play is non-negotiable. This job description should not be construed to contain every function/responsibility that may be required to be performed by this role. Employees are required to perform other related functions as assigned. The Perks of Play Because Magic should be rewarding. • Competitive hourly pay, • Generous bonus structure, • Medical, Dental, and Vision Plans, • Paid time off, • Paid & Unpaid Sick Time, • Team member discount, • Commuter benefits, • 401k match, • Opportunities for growth, • Training that builds confidence, skills, and product knowledge, • A workplace that celebrates creativity, individuality, and joy Our Commitment FAO Schwarz is proud to be an inclusive workplace where everyone feels welcome to bring their full selves to work. We believe diverse perspectives make the magic stronger, and we are committed to creating an environment where everyone can thrive.

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  • Team Member (Fast Food)
    Team Member (Fast Food)
    29 days ago
    $17–$19 hourly
    Full-time
    Manhattan, New York

    CULTIVATE A BETTER EXPERIENCE At Taco Tek, we believe fast food shouldn’t feel like fast food. We’re on a mission to serve bold Mexican-inspired flavors using fresh ingredients, made-to-order meals, and genuine hospitality. Whether we’re preparing a burrito, grilling steak, frying fresh chips, or welcoming guests with a smile, every team member plays an important role in creating an exceptional experience. We’re looking for energetic, dependable people who take pride in their work, enjoy working with others, and want to grow with a fast-growing restaurant brand. If that sounds like you, we’d love to meet you. THE OPPORTUNITY As a Crew Member, you’ll learn every aspect of the restaurant. Depending on your experience and shift, you’ll rotate through different stations including: • Grill, • Prep, • Line, • Cashier, • FOH, • Closing & Opening Operations Whether you’re opening the restaurant in the morning or closing late at night, you’ll help deliver great food and outstanding service while maintaining Taco Tek’s standards for quality, cleanliness, speed, and hospitality. No two shifts are exactly alike, giving you the opportunity to learn new skills and grow into leadership positions. WHAT YOU’LL DO Every shift starts with one goal: Deliver an exceptional guest experience. Responsibilities may include: Guest Experience • Welcome every guest with a positive attitude., • Prepare customized orders accurately and efficiently., • Deliver friendly, fast, and genuine customer service., • Resolve guest concerns professionally., • Maintain a clean and inviting dining room. Food Preparation • Prepare fresh ingredients daily., • Grill meats and vegetables., • Fry chips, fries, quesadillas, and other menu items., • Assemble burritos, bowls, tacos, nachos, salads, and other made-to-order meals., • Follow recipes and portion standards., • Ensure food quality and presentation meet Taco Tek standards. Restaurant Operations • Stock and replenish ingredients throughout the shift., • Rotate inventory using FIFO procedures., • Monitor food quality and freshness., • Complete prep work throughout the day., • Follow all food safety and sanitation standards., • Complete temperature logs and required checklists. Teamwork • Support teammates during busy periods., • Communicate clearly between front and back of house., • Help train new Crew Members., • Maintain a positive, respectful work environment. MORNING SHIFT RESPONSIBILITIES Morning Crew Members help prepare the restaurant for a successful day by: • Opening kitchen and dining areas, • Preparing fresh ingredients, • Cooking proteins and sides, • Stocking stations, • Receiving deliveries, • Organizing inventory, • Preparing online order stations, • Ensuring the restaurant is ready before opening NIGHT & CLOSING SHIFT RESPONSIBILITIES Closing Crew Members help finish the day strong by: • Serving late-night guests with the same quality and hospitality, • Keeping stations stocked until closing, • Breaking down kitchen equipment, • Cleaning grills, fryers, prep stations, and dining areas, • Properly storing food, • Completing nightly prep, • Washing dishes and utensils, • Completing closing checklists, • Leaving the restaurant clean, organized, and ready for the next day’s team WHAT YOU’LL BRING TO THE TABLE We’re looking for people who are: • Reliable and punctual, • Positive and hardworking, • Team-oriented, • Friendly and guest-focused, • Willing to learn, • Comfortable working in a fast-paced environment, • Passionate about fresh food and hospitality Qualifications: • Restaurant or customer service experience preferred, but not required., • Strong communication skills., • Ability to stand for long periods., • Ability to lift up to 50 pounds., • Comfortable working around hot equipment., • Flexible availability, including nights, weekends, and holidays., • Must meet minimum hiring age requirements., • 21+ preferred for certain positions. GROW WITH TACO TEK Many of our leaders started as Crew Members. We believe in promoting from within and investing in our people. Potential career path: Crew Member ↓ Kitchen Specialist / Cash Lead ↓ Shift Leader ↓ Assistant General Manager ↓ General Manager ↓ District Manager WHY YOU’LL LOVE WORKING HERE ✔ Competitive pay ✔ Free meal during every shift ✔ Flexible scheduling ✔ Paid training ✔ Growth opportunities ✔ Cross-training across multiple stations ✔ Employee recognition programs ✔ Team-focused culture ✔ Fast-paced environment where every day is different ✔ Opportunity to grow with a rapidly expanding restaurant brand OUR VALUES Fresh First We prepare food with pride using quality ingredients. Hospitality Always Every guest deserves an exceptional experience. Better Together We win as one team. Own It Take responsibility. Solve problems. Lead by example. Keep Growing Learn something every shift. Move With Purpose Work efficiently without sacrificing quality. Join the Taco Tek Team Whether you’re looking for your first job, building a career in hospitality, or searching for a place where hard work is recognized, Taco Tek is a place where you can learn, grow, and make an impact every day. Fresh Food. Great People. Endless Opportunity.

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