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  • 8/12 HIRING EVENT. FRONT END MANAGER (UP TO $27)
    8/12 HIRING EVENT. FRONT END MANAGER (UP TO $27)
    hace 11 horas
    $24–$27 por hora
    Jornada completa
    Manhattan, New York

    Led by dynamic owner Joe Gurrera (and his commitment to superior quality) Citarella has grown from a respected NYC fish market into a full-scale, Ultimate Gourmet Market with locations across New York City, the Hamptons, and Greenwich, Connecticut. A family-run business, we’re driven by a passion for great food. We delight customers with the finest selection of fresh seafood, prime, dry-aged beef, chef-prepared specialties and handcrafted pastries, international cheeses, imported groceries, and more. Join our team of seasoned professionals and become a part of the fabric of the New York food scene. Role and Responsibilities As the Front-End Department Manager, you are a key player in overseeing and managing all aspects of the cashier department including but not limited to; department profitability, assisting our guests with urgency and leading the team to successfully drive business/sales. Our guest is the heart of our business. As the Front-End Department Manager, you will be responsible for providing every guest with an exceptional shopping experience, listening and responding to their needs and being the subject matter expert of your department. All Front-End Department Managers are required to be hospitality driven, display positive energy, be dependable, possess basic math skills and excellent communication skills. • Protection of company assets., • Ensure compliance to company policies and procedures including proper handling of all transactions and corresponding documentation (i.e. refunds, check approval, employee discounts, price overrides and any other transactions requiring head cashier/management, • Always maintain possession of the register key while on duty. Including throughout the entirety of all transactions that include the use of the key and code authorization., • Must take full responsibility, and knowledgeable of all transactions that require key holder involvement including but not limited to voids, refunds of any type, and associate discounts., • Observe transactions requiring override in their entirety (including voids, refunds, associate discounts) for accuracy and proper procedure., • Timely communication to store management of all issues., • Be cognizant to all front-end associate discrepancies including frequent/patterned or multiple voids, register discrepancies, cash shortage/overage and communicate to management immediately., • Training and supervision of all front-end associates on all front-end policies and procedures., • Establish and maintain a professional environment, ensuring the best possible experience for customers and associates., • Scheduling to ensure proper coverage at the front end (including proper daily break coverage), • Maintain neat, clean, organized, and safe front end area., • Returns and credits are handled daily according to company procedures., • Duties assigned by Manager on Duty., • Drive guest engagement programs to meet and exceed the Ultimate Gourmet Experience., • Exhibit professionalism when handling all guest relations. Including effective service recovery when needed., • Direct and supervise all front end and assigned department activities including but not limited to; monitoring guest traffic, and service level, coordinate and implement front end and service program, ensure cleanliness, overall safety of Front End, monitor inventory, order Front End supplies., • Establish and maintain a professional environment, ensuring the best possible experience for guests and associates., • Assist with interviewing and hiring of department/store associates., • Monitor overall department performance. Communicate to management when employment status changes are warranted and/or corrective actions., • Drive results through motivation, team building and follow up of staff members. Minimum Requirements: • Minimum of 3 years’ experience managing a front-end/cashier department in a grocery store environment., • Flexibility schedule including nights, weekends and holidays., • Ability to perform physical requirements of job including standing during scheduled hours, kneeling, stooping, using stairs, lifting, push and pull items of usually 20-50 pounds., • Ability to work in a temperature-controlled environment., • Ability to show initiative, work with limited supervision, and are self-motivated., • Ability to hire, train, inspire and develop a team., • Team builder and brand ambassador., • Excellent interpersonal communication and organizational skills., • Proficient computer knowledge and skills; Microsoft Outlook, Word, Excel IN RETURN, WE OFFER! Competitive Wages, Medical/Dental/Vision/ Company sponsored life insurance benefits, Flexible Spending Accounts, Employee Discounts, Paid Time Off, 401k Retirement Savings Plan with Company Match! Citarella is an Equal Opportunity Employer (EOE)

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  • Store Lead
    Store Lead
    hace 13 días
    $18.5 por hora
    Jornada completa
    Williamsburg, Brooklyn

    Experienced Leader – Join Our Team! We are looking for a dedicated and detail-oriented Leader to join our team and support our mission of delivering the freshest and highest-quality coffee in the market. The ideal candidate will be warm, professional, and passionate about delivering a memorable coffee experience. You will provide exceptional service and craft premium coffee beverages in a high-volume, fast-paced environment. About your Role The Leader is a well-trained and developed employee with strong specialty coffee experience, who has shown the skills to assist in daily operations of the coffee shop, acts in accordance with the company’s mission and values, and directs their fellow team members on shift to ensure our standard operating procedures and hospitality goals are being met. The Leader serves as a model employee for the team. They provide superior customer service, execute beverages according to recipes provided by the educational department, and assist in training and support for the baristas. Key Responsibilities • Operate under the direction of the General/District Manager., • Provide attentive, courteous, and friendly service to customers ensuring they have a positive experience. Work alongside the team in making drinks and serving customers., • Act with integrity and knowledge to promote Devoción’s culture, values, mission, and code of ethics. Lead by example., • Train new hires on drink procedures, customer service, opening/closing procedures, etc, and track their progress using the Training Guide., • Maintain A grade and DOH compliance in the cafe. Ensure DOH procedures are being followed and applied by everyone., • Assist with inventory management and work closely with management to achieve company targets on waste and COGs., • Maintain the store appearance and confirm all equipment, small wares, furniture, etc, are in good working condition. Guarantee company cleanliness standards are being met., • Confirm that all daily checklists are being followed and applied by the team., • Ensure accurate cash handling procedures, bank deposits, and financial reporting via Slack., • Direct and oversee comprehensive inventory counts (e.g. weekly, monthly, quarterly) for all food, beverage, and supply items., • Follow company guidelines for all merchandise and marketing material displays, such as signage for pour overs and Women in Coffee Series., • Immediately communicate any suspected policy infractions or insubordination by team members to the District Manager for further assessments and determinations to be made by management. Requirements • Experience:, • 2 years of experience of leadership or shift management in a cafe or retail operations, including advanced knowledge of traditional espresso equipment and pour over standards., • Skills:, • Natural leadership skills, kindness, and strong work ethic., • Strong multi-tasking skills, ability to adapt quickly to daily challenges., • Be able to direct and motivate a diverse group of staff members., • Ability to provide coverage on off days for absent baristas as needed., • Education:, • NYC Food Handlers Certificate required., • Availability:, • Must have availability to work mornings, evenings, and weekends and holidays as needed. Physical Requirements • Ability to frequently move around the store for extended periods of time (8+ hours per day, 5 days per week)., • Ability to lift, push, pull, or carry up to 50 lbs., • Ability to assist customers, prepare orders, and operate store machinery for extended periods of time. __________________________________________ Compensation & Benefits • Salary: $18.50 per hour. We guarantee our baristas will earn at least $24.50 per hour inclusive of tips (we will pay the difference if not)., • Additional 5% quarterly bonus., • Medical, vision, and dental insurance., • 401(k) Plan with 3% annual salary match, • Paid vacation and sick time., • Regular company-hosted events and a welcoming, inclusive work culture. __________________________________________ We celebrate humanity! It is woven into our values and philosophy to celebrate humanity in its fullest spectrum and treat each other with respect and appreciation. We stand for diversity, equity, and inclusion. As an equal opportunity employer, we welcome the unique contributions that everyone can bring to Devoción, and we don’t discriminate against an employee or applicant because of their race, color, sex, sexual orientation, gender identity and/or expression, age, national origin, religion, status as a veteran, and basis of disability or any other federal, state or local protected class. We respect differences and we firmly believe that we are stronger together.

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