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Location: In-Person (9 Bond Street, NoHo, New York) Salary: $75,000 per year About Bond No. 9: For the first time in fragrance history, a major, full-blown fragrance collection was launched as an homage to a great city: New York. Bond No. 9, headquartered at 9 Bond Street in NoHo, celebrates the city with women’s, men’s, and unisex eaux de parfum. Our dual mission is to restore artistry to perfumery and to mark every New York neighborhood with a scent of its own. We are seeking a digitally driven, detail-oriented, and customer-focused individual to join our team as a Customer Service & E-Commerce Specialist, supporting our direct-to-consumer business and ensuring an exceptional client experience. Key Responsibilities: Customer Service & Client Experience: • Monitor, listen, and respond to customer inquiries via phone, email, and chat, maintaining the Bond No. 9 tone of voice., • Escalate inquiries when necessary and provide feedback to improve service processes., • Manage eCommerce returns and exchanges, ensuring warehouse processing and timely refunds., • Partner with retail and warehouse teams on order fulfillment and omnichannel initiatives., • Track customer satisfaction and provide insights to drive process improvements., • Assist in mapping the post-purchase journey and testing initiatives to enhance the client experience. E-Commerce Operations & Merchandising: • Maintain and update the DTC product catalog, including product pages, banners, offers, and content in line with brand guidelines and launch calendars., • Support new product launches, promotions, and sampling initiatives (e.g., GWP, bundles, exclusive offers)., • Monitor product availability, coordinate stock updates, and ensure site accuracy., • Partner with marketing, creative, and HQ teams to optimize imagery, copy, and SEO., • Assist with A/B testing and site personalization initiatives to improve conversion and engagement. Performance Tracking & Analytics: • Compile and analyze performance reports covering sales, orders, traffic, and conversion KPIs., • Maintain campaign and content trackers to assess promotional effectiveness and identify optimization opportunities., • Track competitive activity and provide insights to inform business strategy. Skills & Experience: • 3+ years of experience in customer service and eCommerce operations, preferably in luxury beauty or fragrance., • Strong interpersonal skills and a positive, proactive attitude., • Highly organized, analytical, and detail-oriented., • Knowledge of eCommerce platforms, digital marketing, and CRM systems., • Proficient in MS Excel, PowerPoint, and Word., • Spanish-speaking a plus., • Entrepreneurial mindset with a passion for luxury fragrances, eCommerce innovation, and delivering exceptional client experiences. Why Bond No. 9? • Join a pioneering fragrance brand rooted in New York’s culture and creativity., • Work closely with a passionate, collaborative team in a fast-paced, luxury environment., • Be part of shaping our customers’ online journey and representing iconic fragrances worldwide.

✨ About Keyzar Jewelry Keyzar Jewelry is a fast-growing fine jewelry brand known for custom engagement rings, wedding bands, and lab-grown diamond collections. We blend expert craftsmanship with modern e-commerce to help people celebrate life’s most meaningful moments. Our customers deserve exceptional guidance as they choose their forever pieces — and you will be a key part of creating that experience. ⸻ 🎯 Role Overview We are seeking a passionate, customer-focused Fine Jewelry Sales Specialist to drive both showroom and online sales. You will assist customers through in-person appointments in our NYC showroom, conduct virtual sales consultations, and respond to real-time chat and messaging inquiries from prospective buyers browsing our website. This role is perfect for someone who loves jewelry, thrives in a consultative sales environment, and enjoys helping people through emotional, life-changing purchases. ⸻ 🛠️ Responsibilities Showroom Sales • Provide warm, personalized guidance during scheduled showroom appointments, • Present products professionally and showcase craftsmanship and sparkle, • Educate customers on diamonds, gemstones, materials, and customization options, • Support clients through decision-making and checkout processes Virtual Consultations & Chat Sales • Conduct video sales meetings with clients globally, • Respond to live chat / messaging inquiries in a timely and professional manner, • Convert digital leads into high-value customers with strong follow-up and rapport Customer Experience & Relationship Building • Build trust through transparency, product expertise, and empathy, • Maintain accurate notes in CRM and follow up on leads diligently, • Identify opportunities to upsell or personalize the customer journey Operational Support • Care for product samples and maintain a beautiful showroom environment, • Assist with inventory checks, organization, and product logistics as needed, • Provide feedback from customers to product and marketing teams ⸻ 💎 Minimum Requirements • Based in NYC with ability to work on-site during showroom hours, • 1–3+ years of sales experience — jewelry, luxury, or consultative sales strongly preferred, • Strong communication and customer service skills, • Comfort conducting video calls and using digital sales tools, • Professional, polished appearance and demeanor, • Ability to learn diamond/metal knowledge quickly and accurately, • Strong organizational skills and lead follow-through mindset ⸻ 🌟 Preferred Qualifications • Previous fine jewelry or engagement ring sales experience, • Understanding of diamonds, certification, settings, customization, etc., • Familiarity with CRM systems, Shopify, or live-chat platforms, • Multilingual is a plus ⸻ 🎁 What We Offer • Competitive base salary + commission structure, • Opportunities for performance-based growth, • Access to expert product training and continuous learning, • A supportive, team-focused environment, • The chance to help people celebrate some of the happiest moments of their lives ⸻ 📬 How to Apply Please include: • Resume, • Brief note about why you’d be a great fit for Keyzar Jewelry, • Any jewelry or luxury sales portfolio or achievements (if available)

Plumbing Technician & Support Professional Come join the TOTO USA Family! The bathroom is where we start and end our days - it's an everyday luxury we'd never want to do without. TOTO believes that people should have the greatest comfort, convenience and performance design possible in the bathroom. Improving people's lives is what inspires every TOTO innovation. TOTO is one of the world's largest plumbing products manufacturers. We offer a complete line of residential and commercial plumbing fixtures and fittings, faucets, accessories, shower and flush valves, as well as lavatories, toilets, air baths and urinals. More than 1,500 TOTO engineers and their colleagues are committed to achieving the seamless integration of performance, conservation, technology, and innovation. Perks of the job, · Excellent benefit package which includes medical, dental, vision, and life insurance. · Paid vacation, Paid Holiday & 401K, Company match after (1) one year that vests immediately upon participation · Collaborative, dynamic work environment within a fast-paced awesome company MAJOR FUNCTION: Plumbing Technician & Support Professional performs tasks in the after sales service of products based on verbal and written instructions such as but not limited to Standard Operations Procedures (SOPs), Standard Inspection Procedures (SIPs), Work Orders (WO’s). TOOLS AND EQUIPMENT: May include, but not limited to: hand tools, power tools, company van, storage unit, parts kits, voltage meter, testers, water valves, electronic components, after service manuals, company tablet, company phone, company gps, cameras, PPE, safety kits, disposal materials, etc... MATERIALS: May include, but not limited to: Contact with: ABS plastic parts, silicone rubber parts, brass and stainless steel parts, cardboard boxes, wooden pallets, adhesive labels, vitreous china products. Contact with oil lubricant/preservative as well as powder mold release/preservative on vendor parts. Utilizes Windex, alcohol, acetone, Loctite, silicone oil, silicone grease and cleaners such as Lysol. ESSENTIAL DUTIES AND RESPONSIBILITIES: • PLUMBING TECHNICIAN & SUPPORT PROFESSIONAL MAIN DUTY - Performs repairs on Washlets, Neorest, or any TOTO products in the field., • MAIN DUTY - Call Center / Handles inbound customer calls, follow ups, scheduling, troubleshooting, etc., • Handles Tech Service email queues / chat queues as needed., • Showroom visiting, making a relationship, responding their inquiry, • Must be able to travel on behalf of TUS. USA / Canada – Inspection / Repair / Other, • Follows all company policies and procedures, including, but not limited to the employee handbook., • Must locate, read, understand, and follow SOP’s, SIP’s, and/or WO’s., • Performs duties outlined in work instructions such as SOP’s/SIP’s., • May work with raw materials in the process., • Assembles/Inspects various parts in accordance to SOPs/SIP’s., • Maintains accurate inventory count as appropriate in process., • Performs quality checks during the process as outlined in SOP/SIP., • Maintains good housekeeping practices (safe, neat, and orderly work area per 5S program), follows all safety rules and abides by all applicable local, state and federal laws and regulations. Follows and supports ISO related activities, and encourages other associates to follow ISO recommendations., • Assists with training personnel as needed., • Performs other duties as assigned., • Actively contributes to continuous improvement within their area as well as the After Service Department. EDUCATION AND EXPERIENCE: High school diploma, GED or equivalent with a minimum of 3 years mechanically related experience (Plumbing / HVAC / Electronic Repairs / etc.). Must be able to use the Windows platform and all related programs. Must possess basic mathematical and measurement skills (addition, subtraction, multiplication, division and an understanding of fractions and decimals). Ability to read and comprehend basic written instructions and procedures. PHYSICAL REQUIREMENTS: The physical demands of a Plumbing Technician & Support Professional described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Technical Support Specialist regularly required to stand, use hands to finger, handle, twist or feel; and reach with hands and arms., • Frequently required to walk; stoop, kneel or crouch; and speak or listen., • Frequently required to operate a vehicle for an extended amount of time, maintaining an acceptable driver’s abstract., • Lifting as required in job and SOP, • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus., • Where appropriate the use of personal protective equipment (PPE) including, but not limited to, hearing protection, hard hats, disposable gloves, shoe covers, safety vest, safety shoes, and company uniforms/hats., • Repetitive bending/pulling., • Repetitive movements of fingers, hands, wrists and arms., • Ability to lift fifty pounds repeatedly., • Ability to protect a customer’s property, sanitation, and disposal of hazardous material (bio / electronic). WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment consists of an indoor office facility with limited heat in winter, not air conditioned in summer. Summer heat is moderate. Outdoor customer household. Minor exposure to odors from lubricants/preservatives as well as fumes from gas operated vehicles. Moderate noise levels are present. Job requires the use of personal protective equipment (PPE) that may include, but not limited to; protective gloves, ear plugs, safety glasses, protective sleeves, and safety shoes. Minimal possibility of accidents of a minor nature requiring first aid. Regardless of Position/Title, all employees are expected to provide the highest level of customer service and kindness for the TOTO organization. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. As an employee, you are expected to perform other duties, as assigned. TOTO USA is an Equal Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. TOTO USA provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. We are committed to maintaining a drug-free workplace.

Competitive pay - As a Client Support Specialist at Baylor Genetics, you will: Communicate effectively with clients via phone, email, and chat to provide exceptional customer service; Collect and document client information accurately and efficiently to ensure prompt resolution of inquiries; Utilize

DOE / Comprehensive health & welless benefits / Generous PTO / Equity Eligibility - As a Customer Support Specialist, you will: Provide exceptional customer service by responding to inquiries and resolving issues through various channels such as phone, email, and chat; Utilize product knowledge and

Up to $60K per year / Health, dental & vision / 401k match / PTO - As a Customer Support Specialist at Finalsite, you will: Support clients via ticketing, phone, chat and social media channels in a timely manner; Stay up to date on new product features and improvements, as well as web trends; Provid

CST): 6am-4:30pm or 11:30am to 10pm / Competitive Pay - As a Customer Support Specialist at Pellera, you will: Provide top-notch customer service to clients through various channels including phone, email, and chat; Resolve customer inquiries and issues in a timely and professional manner; Troublesh

Up to $45K per year / Healthcare benefits / PTO / Equipment provided - As a Customer Support Specialist at Alt Legal, you will: Provide exceptional customer service to clients through various channels such as phone, email, and chat; Be knowledgeable about our products and services in order to effect

Customer Service / Remote] - Anywhere in U.Medical-Dental-Vision / Generous PTO - As a Customer Support Specialist, you will: Provide exceptional customer service and technical support to our clients through phone, email, and chat channels; Troubleshoot and resolve customer inquiries and issues prom

Up to $80K per year / Benefits - As a Customer Support Specialist at Runway, you will: Provide exceptional customer service through various communication channels such as phone, email, and live chat; Respond promptly and professionally to customer inquiries and concerns; Troubleshoot and resolve tec

PitchBook's Customer Support Specialist Tier 1 provides direct customer support via phone, email, and chat to existing PitchBook clients. If you have a good attitude and are willing to roll up your sleeves to get things done, PitchBook is the place for you. As a member of our Account Management & Cu

As a Junior Customer & Sales Support Specialist at stichd, you'll be a vital partner to our customers, sales teams, and e-commerce operations. Junior Customer & Sales Support Specialist. Serve as the first point of contact for customers across multiple channels (email, phone, live chat, social media

Support Specialist - Retention (M/W/D). We are looking for a persuasive, high-energy German/English-speaking Retention Specialist to join our growth-focused Save Desk team. Take the lead on high-stakes phone, chat, and email conversations to flip cancellation requests into retention outcomes.

As a Remote Support Specialist, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

Talent Acquisition Manager will contact you for a first chat. We're looking for a Senior Talent Acquisition Specialist to drive our US expansion by building exceptional teams across functions such as Revenue, Marketing, Customer Experience and Technical Support. Familiarity with cybersecurity, fraud

Job Description 1099 Contractor Position Location: New York, NY About Proof Technology Proof is a leading nationwide legal services company. We connect independent process servers with firms and individuals seeking their services. Proof is seeking Process Servers to join its network of independent contractors to deliver legal documents in your area. Set your own schedule and determine your workload. Claim the work you want to complete and track your earnings using an industry-leading mobile app. Proof provides support through a dedicated operational specialist with every serve! Benefits of Partnering with Proof Scheduling: Work when it suits you, and take on as much or as little as you prefer. Location: Set your own service area and claim jobs via the Proof app. Technology: Use our app to accept work, track your earnings, and live chat with clients and Proof representatives. How to Apply Sign up in minutes and start earning within days. You can apply to join the network as an independent Process Server directly on the Proof website or Mobile App. The sign-up process requires you to enter information such as your name, insurance, and driver's license number. You will also need to verify your identity and complete a quick background check. Requirements Certification: You must be a Licensed, Registered, or Certified Process Server if your state or county laws require it. Must have a valid drivers license. Technical Skills: Proficient with iPhone/iPad or Android devices and capable of using a mobile app. Document Handling: Ability to scan and print documents. Free printing services are available via FedEx. Experience: Prior experience in process serving or a related field (law enforcement, private investigations, etc.) is required, as Proof is not an employer and does not provide training. National Association of Professional Process Servers (NAPPS) membership is preferred. Partner with Proof and take control of your schedule while providing essential services in the legal industry. Apply today to join other respected, independent Process Servers accepting work through the Proof platform. Job Type: Contract Work Location: New York E-Verify This company participates in E-Verify, for more information view the Participation and Right to Work Posters #LI-DNI

Job DescriptionAbout Mistral At Mistral AI, we believe in the power of AI to simplify tasks, save time, and enhance learning and creativity. Our technology is designed to integrate seamlessly into daily working life. We democratize AI through high-performance, optimized, open-source and cutting-edge models, products and solutions. Our comprehensive AI platform is designed to meet enterprise needs, whether on-premises or in cloud environments. Our offerings include Le Chat, La Plateforme, Mistral Code and Mistral Compute — a suite that brings frontier intelligence to end-users. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between France, USA, UK, Germany and Singapore. We are creative, low-ego and team-spirited. Join us to be part of a pioneering company shaping the future of AI. Together, we can make a meaningful impact. See more about our culture on . Role Summary As an Enterprise AE in our US market, you will play a crucial role in driving Mistral AI's adoption among large enterprise customers across various industries. Based in either the Bay Area or New York, you will manage the entire sales cycle, from initial outreach to closing deals, collaborating closely with our dedicated implementation, tech, and legal teams. Your strategic vision and execution will be instrumental in establishing Mistral AI as a leading AI solutions provider in the US. What You Will Do Lead Development (Strategic Outbound and Qualified Inbound):• Conduct strategic outreach and manage warm introductions to potential enterprise customers.• Convert inbound leads where there are opportunities for upselling or more bespoke agreements. Value Proposition Validation for Customers:• Provide hands-on support and guidance to clients during the Proof of Concept (POC) phase, ensuring a smooth and successful evaluation process.• Leverage successful POC outcomes to convert them into long-term, revenue-generating contracts. Deal Management & Closing:• Develop and execute strategic sales plans to convert leads into valued customers.• Serve as the primary point of contact for all external stakeholders, managing deals and aligning all stakeholders, including customer engineering, product, and commercial teams.• Handle customer negotiations end-to-end, collaborating with our legal and implementation specialist teams. Executive Engagement:• Cultivate and maintain strong relationships with C-level executives, heads of innovation/AI and other key decision makers within target organizations. • Understand their specific challenges and position Mistral AI's solutions as integral to their strategic initiatives. Technical Aptitude:• Demonstrate a deep understanding of our product's technical intricacies and articulate its value proposition effectively to potential clients.• Work closely with our implementation team to address customer questions, concerns, and challenges during pre-sales, deployment, and post-deployment phases.• Collaborate with our technical team to address any customer inquiries or concerns. Training and Enablement:• Empower internal teams with the knowledge and resources gathered from customer conversations to drive the product roadmap and align on priorities. Who you are • 7-10 years of experience in enterprise sales or consultative selling, ideally with a highly complex, technical product. • Deep understanding of the US market dynamics and enterprise landscape.• Experience of consultative selling of highly complex, technical products.• Bachelor's and/or Master's degree in Business, Computer Science, or a related field.• Significant work experience within the AI ecosystem or related data/infrastructure field.• Experience working at a successful, fast-growing startup, ideally in deep-tech.• Strong technical skills to navigate quickly evolving products and steer technical discussions.• Excellent written and verbal communication in English, and a bonus for French.• Outstanding negotiation and communication skills to build relationships and close deals effectively. What we offer \uD83D\uDCB0 Competitive salary and equity.\uD83D\uDE91 Healthcare: Medical/Dental/Vision covered for you and your family.\uD83D\uDC74\uD83C\uDFFB 401K : 6% matching\uD83C\uDFDD️ PTO : 18 days \uD83D\uDE97 Transportation: Reimburse office parking charges, or $120/month for public transport\uD83C\uDFC0 Sport: $120/month reimbursement for gym membership\uD83E\uDD55 Meal stipend: $400 monthly allowance for meals \uD83C\uDF0E Visa sponsorship \uD83E\uDD1D Coaching: we offer BetterUp coaching on a voluntary basis

Job Description PEER COORDINATOR QUEENS SUPERVISED RELEASE PROGRAM Posted: 3/31/2026 CJA's work seeks to reduce jail overcrowding and unnecessary detention in New York City. Are you a certified Peer Specialist interested in assisting program participants in your community? Are you interested in helping us implement a more person-centered, recovery-oriented, trauma-informed approach? Would you like to help change how arrested individuals view the criminal justice system? Join our team of multi-disciplined professionals! ABOUT CJA The New York City Criminal Justice Agency (CJA) is a not-for-profit service and research organization that operates in partnership with the New York City Mayor's Office of Criminal Justice. CJA is the City's main pretrial services agency, combining operations, pilot projects, and research under one roof. CJA utilizes procedural justice practices to provide pretrial services to over 100,000 persons arrested annually in New York City. Information collected about these arrestees and subsequent case processing is maintained in the agency's internal and externally shared database systems, which are used to conduct descriptive and evaluation research on arrestee characteristics, case processing and court outcomes, and on issues and potential reforms to criminal justice policy in New York City. CJA's programs operate in the criminal courts and detention facilities 24 hours a day seven days a week within the 5 boroughs of NYC, employing over 300 employees, citywide. PROGRAM SUMMARY The Criminal Justice Agency (CJA), a non-profit organization under contract with the City of New York to provide pre-trial and research services to the courts, operates a Supervised Release Program in Queens Criminal Court. The program, which operates during the day and night court in Queens screens defendants charged with non-violent felony and misdemeanor offenses that present a substantial likelihood of detention. CJA screens targeted defendants for release at criminal court arraignment, subject to specific conditions including maintaining face-to-face and telephone contact with the program, participating in an assessment process to identify needs such as substance abuse and mental health, and agreeing to program monitoring of court appearances and re-arrests. This is a great opportunity for a dynamic, resourceful, service-oriented individual with lived experience and a background in providing support to high needs populations with criminal court involvement, and a commitment to helping participants avoid harmful behaviors leading to re-arrest and disconnection from community support systems. Position Summary The Peer Coordinator reports directly to the Peer Supervisor and supports all peer team coordination tasks and administrative duties. The Peer Coordinator is also responsible for providing holistic, person-centered support and mentorship to a team of Peer Specialists. The Peer Coordinator also facilitates internal and external wellness and recovery groups for staff and program participants. They will also serve as the direct liaison between external organizations and the peer staff when helping clients understand the benefits of referrals being made. PRIMARY RESPONSIBILITIES In this role, you will report directly to the Peer Supervisor. You will be tasked with the following responsibilities: • Provide support and mentorship to a team of Certified Peer Specialist., • Support the Peer Supervisor with all team coordination and administrative duties, including review and assignment of Peer referrals and re-arrest/mandatory programming/weapons charges cases. The Peer Coordinator will serve as acting Peer Supervisor in the Supervisor's absence., • Conduct internal program chart reviews on a quarterly basis, as well as capturing data and tracking outcomes of referrals and assignments., • Support the Peer Supervisor in the development and facilitation of evidence-based groups, training, and team-building activities to increase team engagement and development. Will also assist with the onboarding of new Peer staff., • Assist in ensuring the team is adhering to all QSRP and agency policies and procedures, • HS Diploma is required. Some college preferred., • OASAS/OMH Peer Specialist Certification (both NYS Certified Peer Specialist and NYS Certified Recovery Coach or Certified Recovery Peer Advocate) required., • 3 years of professional experience as a Peer Specialist, Peer Advocate, or Peer Counselor in a Behavioral Health or Criminal Justice setting required. Experience providing community-based Peer support to underserved communities and populations required., • History of lived experience in recovery and/or the criminal justice system required. As an individual who actively participates in their own recovery from mental illness and/or substance use, must be willing to appropriately and effectively utilize their recovery experience to engage and support others, • Strong knowledge of and demonstrated ability to apply person-centered, recovery-oriented practices and principles, • Strong proficiency in using computer software applications such as Microsoft Office suite (Word, Excel, PowerPoint, Outlook), email, web browser and database/file management systems required, • Experience with online communication tools such as video conferencing (Teams, Zoom, etc.), chat, and collaboration software required, • Certification in Wellness and Recovery Action Planning (WRAP) and Intentional Peer Support (IPS) preferred, • Knowledge of NYC Court Operations, preferred, • Familiarity with Pretrial/Supervised Release, Alternative to Detention (ATD), Alternative to Incarceration (ATI) or other advocacy program models, • Working knowledge of community-based treatment programs (substance use, mental health, etc.) and other support services and resources (housing, education, employment, vocational, etc.), • Ability to maintain professional boundaries and confidentiality in compliance with agency and state guidelines, • Ability to work independently and as part of a multi-disciplinary team, • Proficiency in exercising sound and quick judgment, • Excellent communication, written documentation, and interpersonal skills, • Effective group facilitation skills, • Demonstrated professionalism and reliability with excellent time and self-management skills, • Computer literate with a willingness to learn and adapt to modern technologies and software applications as needed for the position, • Must be willing to work evening and weekend hours, as operations expand, • Willingness to travel via public transportation to conduct community visits with participants This is a visible role with direct client-facing responsibilities, engaging with clients, staff, and other stakeholders. The successful candidate will possess the required qualifications and skills, and the ability to work in person 5 days a week. • Hours for this role will be: Monday-Friday 9-5, • Flex hours will be occasionally required to perform client visits either in their homes, or at community-based locations. SALARY: $58,349.20 Location: QUEENS, NY CJA VALUES Each employee should embody the following core values in their work at CJA: • Commitment: We are committed to being active partners in criminal justice reform through initiatives and creative problem-solving that evaluates different methods and strategies for alternatives to detention., • Fairness: We are guided by fairness and the presumption of innocence for those who are detained and work with integrity and without bias to protect the privacy and interest of court-involved people and their families. NOTE: Only those candidates being considered will be contacted. No phone calls please. CJA is seeking applicants who pursue professional development pathways by participating in educational opportunities, reading professional publications, maintaining professional networks, and engaging with professional associations. The New York City Criminal Justice Agency is an Equal Opportunity Employer CJA is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We do not discriminate based on race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply.

Job Description About Honest Networks Honest Networks is dedicated to delivering high-quality and affordable internet service as a catalyst for community growth, fostering learning, creativity, and enjoyment. We are a rapidly expanding, venture-backed internet service provider headquartered in Manhattan. We focus on offering gigabit internet service at transparent and affordable prices, all while providing exceptional customer service. We achieve this goal by employing individuals with high integrity, a strong work ethic, and a passion for continuous learning. If working in a fast-paced, results-oriented, and mission-driven environment excites you, we encourage you to apply and join our team. Learn more at . About the Role Honest Networks is hiring a technical support specialist to join our growing Customer Support team. This team member will have a passion for helping our internet subscribers receive a fast, stable and secure internet connection and troubleshoot LAN issues with a friendly and professional demeanor. Requirements • Must be bilingual in Spanish or Mandarin, • Must be able to work EST work hours, • Outstanding customer service: friendly demeanor, sincere empathy for customer issues & frustrations, highly responsive to support tickets/issues, • Comfortable working in multiple communication channels simultaneously: email, text, phone calls, live chat, • 1+ years in technical support, help desk or other IT-related, customer-facing role, • Comfortable working in a command line interface (CLI), • Ability to work outside of normal business hours, • Comfortable working remotely through on-site technicians to resolve customer issues, • Strong preference for experience as an installation technician or other field experience, • Handling incoming customer communications via phone, text, web chat, and email. Everything from answering questions from prospective customers who are interested in our service to billing to more advanced technical troubleshooting., • Setting up and troubleshooting a variety of WAN/LAN/Cloud network technologies and infrastructure devices (i.e. routers, switches, firewalls, VPNs, access points/extenders, etc)., • Remote troubleshooting and resolution of support tickets., • Leveraging enterprise IT & networking programs: e.g. Slack, GSuite, Atlassian, LibreNMS, Salesforce FSL/Service Cloud., • Creating and maintaining internal documentation for training and reference., • Working closely with Honest engineers, field technicians, and customer support personnel., • Working shifts that may include evenings or weekends. Personal Attributes • Friendly and enthusiastic, • Excellent communication skills, • Self-motivated and driven, • Ability to stay calm and clear-headed when dealing with angry customers and time-sensitive troubleshooting., • Technically savvy and comfortable dealing with a variety of residential and small business customer set-ups Benefits • Competitive salary with an estimated range of $18-24/hr based on capabilities and track record, • 401k after 3 months of employment, • Flexible schedule, • 2 weeks paid time-off and 7 days paid sick leave, • Medical, vision, and dental benefits, • Collaborative environment Honest Networks' Values Honest is committed to providing equal employment opportunities to all individuals. We value diversity and do not discriminate based on race, color, ethnicity, age, gender identity and expression, sexual orientation, religion, national origin, socioeconomic status, disability, veteran status, or any other legally protected characteristic. We offer reasonable accommodations to applicants with disabilities upon request to facilitate their participation in the hiring process.

Job DescriptionDescription: The Christopher & Dana Reeve Foundation is dedicated to curing spinal cord injury by advancing innovative research, and improving quality of life for individuals and families impacted by paralysis. Today, we seek a full-time Bilingual Information Specialist (IS) Coordinator for the National Paralysis Resource Center (NPRC). This individual will provide information and referral services to people with paralysis, their families, and their caregivers. This position is responsible for using resources (for example, fact sheets, educational materials, and customized research) to answer client questions and help them navigate the complexities of paralysis. The coordinator will use approved tools and our client database to support timely responses, consistent documentation, and simple reporting that helps the team learn from its work. Position Snapshot As a translator, this position requires bilingual written and oral skills in English and Spanish, and fluency in both languages. Translation of English materials into Spanish is an ongoing responsibility, and interpretation support may be needed for public-facing communication. Language skills are applied to serve the public and program needs; English is the Foundation’s primary working language for internal operations. Additionally, the individual is responsible for performing job duties, interacting with the community and coworkers, and managing oneself in a manner consistent with, and in support of, the organization’s mission and core values. This position is primarily remote with standard hours of 9:00 a.m.–5:00 p.m. Occasional on-site presence at the Short Hills, NJ office may be requested (for example, team meetings, trainings, printing/filing, or other program needs). Advance notice will be provided whenever practicable. Job Responsibilities • Respond to inquiries via phone, email, chat, and mail; record complete, accurate data in the CRM., • Provide materials and guidance; compile and send information packets using approved templates and the knowledge base., • Contribute to the Foundation’s social media presence by posting and responding across current and emerging platforms (e.g., Facebook, Instagram, LinkedIn, X/Twitter, TikTok), coordinating with staff to ensure timely replies, accessible captions/alt text, and accuracy., • Use approved scheduling tools to plan and publish posts., • Apply approved templates to maintain consistency and accessibility., • Leverage approved chatbot/search assistants to locate resources and draft responses, per manager approval., • Moderate Nurse Linda and other webinars to support the speaker and promote NPRC services., • Perform literature searches to customize answers; forward new resources for inclusion in fact sheets and the knowledge base., • Participate in testing client-database features; follow data-entry standards that support simple dashboards and quality checks., • Translate news articles, blogs, fact sheets, booklets, and similar materials into Spanish; maintain basic terminology notes for consistency., • Translate and update Spanish-language and international fact sheets., • Exhibit at national conferences to promote and explain NPRC services., • Attend webinars and in-service sessions to expand knowledge in paralysis and disability fields., • Participate in the internal review committee for Quality-of-Life grant approvals., • Occasional travel to expos or conferences to work at an exhibit booth., • Travel two to four times per year by plane, train, or automobile, with some overnight stays., • Occasional travel to the Foundation’s Short Hills, NJ headquarters for meetings, trainings, or organization events (e.g., all-staff gatherings or events).Requirements:, • Two-year college degree required., • Successful completion of Bilingual proficiency assessment, • Ability to obtain and maintain accreditation as a Community Resource Specialist in Aging and Disability by InformUSA., • Successful completion of an internal three-month training program covering paralysis, secondary conditions, available resources, and use of the in-house database., • Excellent telephone etiquette; high comfort level communicating via phone., • Interest in assisting individuals living with paralysis, their families, and caregivers., • Empathy, compassion, and the ability to establish rapport quickly., • Organized, detail-oriented; able to multitask and prioritize cases., • Excellent verbal, written, and communication skills in both English and Spanish required., • Ability to translate from English to Spanish and vice versa, orally and in writing, required., • Ability to apply language skills to serve public and program needs (e.g., document translation and conversational interpretation), coordinating with staff or vendors for quality and consistency., • Intermediate level MS Office Suite skills., • Working knowledge of major social platforms (e.g., Facebook, Instagram, LinkedIn, X/Twitter, TikTok)., • Advanced data-entry skills with careful attention to CRM/client database accuracy., • Comfort using approved templates, a knowledge base, and search/chat assistants to improve speed and consistency; follow manager guidance for new features and workflows., • Familiarity with approved AI helpers (e.g., chatbot workflows, AI-aided search, summarization); willingness to learn features introduced with guardrails., • Four-year college degree preferred., • One to three years’ experience in a related field (such as nonprofit program services, health advocacy, community resources, or client support) preferred., • Direct personal or professional familiarity with the paralysis community or other disability-related fields is highly valued., • Experience using CRM dashboards or basic analytics; experience applying approved AI helpers in a service/helpdesk environment. Physical Demands/Office Environment This position is primarily a sedentary, remote role, but includes periodic physical activity. As noted, the role includes occasional travel to conferences and periodic on-site activity at the Foundation's headquarters. They will need to be able to lift up to 30 lbs. • During travel: The individual must be able to set up live events, including exhibit booths, presenter stages, and displays. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily, with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. The Foundation is committed to providing a work environment free of harassment and discrimination that supports individual dignity and respect.

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