Nursery Office Support & Dispatcher Responsibilities
2 months ago
San Juan Capistrano
Job Description The Nursery Operations Support role assists in various administrative, dispatch, sales and inventory operations. This key employee is well versed in selling to our customers, back-office processes, and serves as a liaison to General Managers overseeing multiple sites without Office Managers. This employee may also cover for, close in proximity, sites who need a fill in various positions. Primary Responsibilities Vary by Site but Are Not Limited To: • Responsible for answering phones and transferring calls on the RingCentral.com platform., • Assists with various administrative functions and projects as needed including scanning, filing, faxing, copying, cash management, and daily deposits, • Assist with various inventory functions including printing plant labels, completing stock counts, and completing transfer paperwork, • Assists with Dispatch tasks including routing deliveries and communication with loaders and drivers and calling customers with delivery windows, Attends monthly dispatch meetings, • Assists with stocking the yard plant inventory by checking yard safety stock points. Works with brokers to relay stocking needs., • Fills in for Front Counter Sales ringing up customers as needed, • Supports the Sales Team by completing estimates and orders as needed, • Works with Safety Team on Safety related training and injury/accident reports, • Helps the General Manager with projects for various departments as needed, • Scheduling and routing of customer orders on company delivery trucks or common carriers. Determines truck loads, routes, and driver assignments., • Uses company dispatching software to schedule and route delivery orders, • Updates and prints orders for upcoming deliveries to be provided to drivers (Driver Packets), • Works closely with drivers who are typically under the supervision of the Yard Manager, helps ensure drivers are in compliance with their driver certificates and Company requirements., • Sets all internal drivers start times, direct drivers where to return at the end of the day, • Assists in ensuring new drivers meet all compliance requirements before they go on route., • Maintains communication between salespeople, loading crew and drivers in regard to order changes, etc., • Coordinates with Yard Management the equipment needed in the yards (i.e. trailer movement) and product backhauls., • Works with loading leads to coordinating trailer loading and location., • Helps monitor tarp condition (and order new tarps as needed), • Sets up the Tangerine Fleet Safety Software for new drivers, reviews various reports to ensure daily inspections are being performed, etc., • Calls customers with next day delivery ETA’s, • Works with the sales department to resolve delivery issues, • Works with the Fleet Manager to assist in maintaining records of fleet safety., • Manage and monitor agricultural inspections of incoming material deliveries to Farmington or shipments out of state or country., • Office or Customer Service Experience of two years or more desired, • Experience working in a nursery, in the landscape industry, or a related field a plus, • Ability to speak and write Spanish is highly desired, • Constant attention to detail and excellent problem-solving skills, • Experience with Microsoft Office Suite, Point of Sale, inventory management software, etc., • Excellent written and verbal communication, • Ability to multi-task on multiple computer programs, • Foundational knowledge of plant nomenclature a plus, • Proficient computer user and experience using Excel, • Excellent judgment and decision-making abilities, • Resourceful and extremely proactive, • Strong communication skills and attention to details This is an “in office” position, no work from home option available except for short-term exceptions that require approval by upper management. Must be able to remain in stationary position of either sitting or standing. Gross grasping and use of hands and fingers required.
