Assistant Manger in Pet Care/Dog Daycare
9 days ago
Charlotte
Job Description Position Overview: We are seeking an experienced highly motivated and customer-oriented Assistant Manager to join our team at Social Pet Hotel and Daycare, a premier pet care facility offering daycare, lodging, grooming, and training services. As the Assistant Manager, you will play a key role in overseeing the day-to-day operations of the facility, ensuring high standards of pet care, staff performance, customer service, and operational efficiency. You will assist the Facility Manager in creating a positive, productive environment for both the team and the pets we care for. Key Responsibilities Staff Management • Manage team members in daily tasks ensuring proper delegation of work while meeting daily goals., • Train, coach, and provide feedback to Associates while addressing and resolving employee concerns or conflicts., • Ensure that staffing levels are maintained according to business needs., • Make decisions in the absence of the manager and in line with company policies. Customer Service • Maintain high standards of customer service while handling escalated customer issues or complaints effectively., • Ensure the team follows company protocols to ensure customers receive prompt, courteous and efficient service. Operational Efficiency • Oversee daily operations and ensure smooth functioning., • Ensure the workplace is clean, organized, and compliant with health and safety standards., • Assist in managing schedules and shifts for optimal coverage. Sales & Financial Management • Assist in meeting or exceeding sales targets and KPIs., • Help manage budgets, track expenses, and ensure cost efficiency., • Perform cash handling, deposits, and reconciliation procedures while maintaining accurate records of all transactions. Training & Development • Provide training for new hires and ongoing development for existing team members., • Monitor performance and identify areas for improvement. Compliance & Reporting • Ensure compliance with company policies, procedures, and regulations., • Complete daily, weekly, and monthly reports on sales, inventory, and staff performance., • Monitor and enforce safety policies and ensure a safe work environment. Leadership & Team Morale • Lead by example and motivate the team to achieve goals., • Foster a positive, inclusive, and productive work culture., • Meet one on one with associates on a regular schedule to promote open communication., • Recognize and reward outstanding team performance. Administrative Duties • Support the manager in handling paperwork, reports, and other administrative tasks such as: scheduling, payroll and employee records., • Ensure compliance with all company documentation and filing systems. Qualifications:Experience: • Minimum of 2+ years in a supervisory or leadership role, prefer in the pet care industry., • Previous experience working in a pet care facility, such as daycare, grooming, or lodging, is highly desirable. Skills: • Strong leadership and team management skills with the ability to motivate and develop staff., • Excellent customer service and communication skills., • Ability to handle multiple tasks and prioritize in a fast-paced environment., • Strong problem-solving skills and ability to make decisions independently., • Basic financial management skills, including cash handling and budget oversight., • Knowledge of pet care standards, including animal behavior, grooming, and safety protocols. Personal Attributes: • Passion for animals and their well-being., • Strong organizational and time-management skills., • Friendly, approachable, and professional demeanor., • Ability to work weekends, evenings, and holidays as needed. Physical Requirements: • Ability to lift and carry up to 50 lbs., • Ability to stand, bend, and move for extended periods., • Ability to handle pets of various sizes and temperaments, including lifting, walking, and ensuring their safety. Job Type: Full-time Benefits: • 401(k), • Dental insurance, • Employee assistance program, • Employee discount, • Flexible schedule, • Flexible spending account, • Health insurance, • Health savings account, • Life insurance, • On-the-job training, • Opportunities for advancement, • Paid time off, • Paid training, • Professional development assistance, • Referral program, • Tuition reimbursement, • Vision insurance, • Bonus opportunities