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Job Description Summary: The Patron Service Manager ensures an exceptional patron experience for the Gambrell Center for the Arts by anticipating patron needs, exceeding expectations, and creating a “wow” factor for guests. This position reports to the Executive Director of the Gambrell Center and manages a comprehensive set of responsibilities (marketing, ticket office, volunteers, and donor relations) to ensure the comfort and safety of guests. The Patron Services Manager is responsible for establishing and implementing financial and operational procedures necessary to manage annual ticket sales, event volunteers, and walk-in inquiries. This role requires a dependable, self-motivated, conscientious individual capable of organizing a professional box office that delivers a high level of personalized customer service in a high-traffic not-for-profit environment. The work is detail-oriented and varies greatly from day to day, given the ongoing organizational transition to a fully staffed, operating facility. This full-time position is exempt from provisions of the Fair Labor Standards Act (FLSA) and is not eligible to earn overtime pay or compensatory time off for additional hours worked. Essential Duties and Responsibilities Box Office & Member Management • Oversee all Box Office operations – processing single, season, and group ticket orders in a timely and accurate manner., • Establish procedures and policies that ensure excellent service to patrons, subscribers, donors, volunteers, and patrons with special needs., • Manage Box Office computerized ticketing system, set up events, reports, and maintain accurate patron and donor records., • Maintain membership database, send out renewals, and prepare monthly membership reports, • Work with the Executive Director to develop and implement marketing strategies that generate ticket sales, ad sales, and media trades that meet budgeted income goals. Cultivate new audiences through target marketing initiatives. Promote facility use., • Work with Marketing on mailing lists, customer service, and special sales programs., • Work with facility renters to set up effective box office services., • Research artists, art forms, and industry and community trends, and educate staff., • Assist with implementing corporate and media sponsorships., • Create and manage an engaging social media presence on all platforms and protect the organizational brand. Ensure the theatre and events are accurately represented in the Media., • Greet and direct walk-in traffic. Coordinate with the Executive Director for consistent window and phone coverage during business hours. Event Staff Supervision • Enforce theatre policies and procedures and implement safety/emergency procedures., • Schedule, train, and supervise seasonal box office clerk(s) to ensure competency in all computer, financial, and customer service operations., • Recruit, train, and schedule volunteer ushers, ticket takers, and bag checkers. Supervise and manage the Volunteer program., • Schedule, train, and supervise part-time staff and house managers., • House management and event coordination duties as needed. Financial Reporting • Establish and enforce box office procedures that ensure financial accountability for all staff, • Work closely with the campus finance office to ensure all required fiscal requirements are met for tax, auditing, patron, and internal reporting and control., • Create weekly, show, and annual reports for settlement, fiscal control, and general box office reporting. Non-Essential Duties Other duties may be assigned as needed to achieve the Gambrell Center and university goals. Experience, Knowledge, and Skills • Two years of management, customer service, and staff supervision experience, Box Office experience preferred., • Two years of computer experience – Access, Word, and Excel skills a plus., • Proven skills in recruiting, selecting, and developing a cohesive, high-performing team., • Effective skills in budgeting, planning, and scheduling., • Demonstrated an organized and unflappable approach to work., • Creative problem solver able to work effectively and efficiently with minimal supervision, • Strong team player and positive can-do approach to work and challenges., • Proven experience fostering a professional work environment that encourages teamwork and promotes diversity and inclusivity., • Excellent verbal, written, interpersonal, and customer service skills and experience interacting with multiple and diverse constituencies (patrons, vendors, faculty, staff, community partners)., • Demonstrated organization and follow-up/follow-through skills to ensure objectives are met within established timeframes., • Well-developed attention to detail, accuracy, and timeliness to effectively prioritize assignments and competing demands to meet given deadlines and objectives., • Possess high levels of professional acumen, judgment, and leadership to serve in a variety of capacities, as needed, in the absence of the Executive Director., • Proven ability to work effectively independently and as a member of a team., • Bachelor’s degree or equivalent combination of experience and education., • Must be willing and able to work a flexible schedule to meet the requirements of the position, including early mornings, nights, weekends, and holidays. Additional Information Physical Requirements (with or without reasonable accommodation) require the ability to • Remain in a stationary position for extended periods (5+ hours) of time., • Move about inside the workspace and performance spaces to access resources and office equipment, and attend meetings across campus regularly., • Exchange accurate information with co-workers and clients frequently., • Read reports, create presentations, use a computer system, most of the time, • Communicate with patrons, co‐workers, clients, and vendors most of the time., • Write, type, and use the computer, telephone, copier, and other office equipment systems, most of the time., • Exert moderate force to move objects, occasionally. Must be able to stand, walk, stoop, kneel, or crouch. Must regularly lift and/or move up to 1 pound, and occasionally lift and/or move up to 50 pounds., • Think critically, concentrate on the task at hand, and respond quickly to changes in conditions, most of the time. Work Conditions • Must be willing and able to work a flexible schedule to meet the requirements of the position, including early mornings, nights, weekends, and holidays., • Work in office and performance environments and outdoors, involving contact with patrons, students, faculty, staff, visitors, parents, service providers, and vendors., • Work has deadlines, multiple interruptions, high volume, and may be stressful at times., • The noise level in the work environment is usually moderate. Temperatures can vary from location to location, with some events being held outside. This description is not intended to be an all-inclusive list of duties and responsibilities of this position, nor is it intended to be an exhaustive list of skills and abilities required to do the job. Rather, they are intended to describe the general nature of this position. Application Process Does this sound like a good fit? Submit the following: • A cover letter addressing the position qualifications and experience., • Current résumé About the Gambrell Center On the oak-lined corner of Selwyn and Wellesley in the heart of Charlotte’s Myers Park neighborhood, Queens University has provided a home for fine arts programs since 1966. In 2020, this artistic home was transformed into the Sarah Belk Gambrell Center for the Arts and Civic Engagement, expanding to 63,000 SF to include even more of the campus's creative programs. This vibrant cultural center now boasts acoustically stunning theatres and light-filled galleries as well as 3 floors of state-of-the-art learning spaces for academic arts programs. Annually hosting over 600 events and 58,000 visitors, the Gambrell Center is the creative heartbeat of the campus featuring world-class performances in the Spotlight Series and many free cultural events produced by campus academic and student programs. Together, these programs comprise the Arts at Queens. About Queens University of Charlotte Located in the heart of the nation’s second fastest growing metropolitan area, Queens University of Charlotte leverages the city’s diverse and thriving environment as an extended classroom. Nationally recognized for undergraduate programs in international and interdisciplinary education, Queens blends the best of liberal arts learning with professional preparation and community engagement. Focused on supporting success for diverse learners, faculty build close and collaborative relationships with students and help them build intentional and individualized roadmaps for flourishing at Queens and beyond. At the graduate program level, the University offers innovative educational experiences that help learners advance professionally and retool for new opportunities. Our environs afford faculty myriad opportunities to advance their own professional growth and teaching and research interests by collaborating with vibrant industry, non-profit, and community organization sectors. Because of our history of innovation and our legacy of strong leadership, Queens is positioned to be among the new forerunners of American higher education. This is a defining moment for Queens. While other institutions are focused on sustaining and surviving, we are thinking much bigger. Institutions that understand what is needed and are willing to reimagine what is possible can position themselves to thrive and strengthen their market position after the pandemic with innovative approaches that are deeply connected to the world and its greatest challenges. By 2030, Queens aspires to become the leading, private, national university of Charlotte with deep, meaningful, and reciprocal connections to the needs of our local community and economy; inventive and multidisciplinary academic programs that are connected to the world’s most pressing challenges and biggest areas of opportunity; a fully connected, integrated, and innovative set of experiences that support holistic wellness and wellbeing; a culture of continuous improvement and investment that enables faculty and staff to flourish and achieve their full potential; and a comprehensive approach to diversity, equity, and inclusion that begins on campus and radiates throughout the community. Queens University of Charlotte aims to be a leading comprehensive university, distinguished by its commitment to transforming the lives of its students and enhancing the intellectual and cultural fabric of its community. Queens is a campus where diversity, equity, and inclusion are core values. The mission of Queens is to provide transformative educational experiences that nurture intellectual curiosity, promote global understanding, encourage ethical living, and prepare individuals for purposeful and fulfilling lives. To this end, the University recruits talented faculty, staff, and students from across the United States and around the world. Queens encourages applications from women, people of color, people with disabilities, and members of other protected classes and historically minoritized communities. The University also invites applications from individuals who are prepared to provide a rich and varied educational experience to our increasingly diverse student body and to collaborate with colleagues to make Queens an equitable and inclusive place to live, learn, and work. Queens works to provide an accessible living, learning, and working environment for current and prospective faculty, staff, and students and visitors to our campus. If there are accommodations we can provide to make your application process more accessible, please contact the Director of Human Resources (, 704-337-2297). The position duties and responsibilities listed above should be able to be completed with or without reasonable accommodations. HR works in partnership with employees to manage the workplace accommodations process.

Medical Equipment BIM Design Coordinator - (188115).HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day.As we foster a culture of

Do you know fashion? Do you love finding a great deal? Are you committed to sustainability? If so, come join the Uptown Cheapskate Team! We are looking for friendly, highly motivated people to join our crew of Fashion Consultants. At Uptown Cheapskate, we have a passion for sustainable fashion. We a

A passion for luxury fashion and lifestyle.

Napa Auto Parts - [Material Handler / Freight Handler] As a Warehouse Associate at Napa Auto Parts, you'll: Expedite incoming and outgoing freight in the warehouse; Receive, stock, pull, stage, load and ship freight; Process inventory and maximize warehouse space usage; Check, verify, load, stock an

Home Depot - 13330 SAN NEELY RD, [Material Handler / Freight Handler] As a Warehouse Associate at Home Depot, you'll: Load and unload merchandise from trucks and move material within the warehouse; Carry or lift, as well as operate forklifts or other material handling equipment, in an organized and

Kimbrell's Furniture - JobID: 100-165331205 [Material Handler / Freight Handler] As a Warehouse Associate at Kimbrell's Furniture, you'll: Inspect delivery orders in advance to verify accuracy; Load merchandise carefully and thoughtfully to prevent damages and facilitate quick access; Collaborate wi

Floor & Decor - Job Posting Site [Material Handler / Freight Handler] As a Warehouse Associate at Floor & Decor, you'll: Receive the product off delivery trucks and stock the warehouse in an organized fashion; Ensure the sales floor is stocked and ready for customers the next day; Be knowledgeable o

Belk - JobID: JR-95547 [Warehouse Associate / Material Handler] As a Fulfillment Associate at Belk, you'll: Pick orders by locating merchandise within the store in a timely manner; Pack items in accordance with published standards and deadlines; Ship customer orders in a timely manner by prioritizin

JobID: J3Q34B6M1T4ZL5898NL [Material Handler / Freight Handler] As a Warehouse Associate at Capstone Logistics, you'll: Handle the movement of pallets and cases on and off trailers by using a forklift, pallet jack or by hand; Learn all aspects of receiving, unloading and loading operations.

PrideStaff - 565492 [Material Handler / Freight Handler] As a Warehouse Associate at PrideStaff, you'll: Receive parcels, check for damaged or missing items, and store them; Register parcels in the software with the right dimensions in accordance with company standards; Unpack and/or pack and consol

Belk - JobID: JR-95628 [Warehouse Associate / Material Handler] As a Fulfillment Associate at Belk, you'll: Pick orders by locating merchandise within the store in a timely manner; Pack items in accordance with published standards and deadlines; Ship customer orders in a timely manner by prioritizin

JobID: J3N4V96Z718PVQ9PMS8 [Material Handler / Freight Handler] As a Warehouse Associate at Capstone Logistics, you'll: Handle the movement of pallets and cases on and off trailers by using a forklift, pallet jack or by hand; Learn all aspects of receiving, unloading and loading operations.

Belk - JobID: JR-95507 [Warehouse Associate / Material Handler] As a Fulfillment Associate at Belk, you'll: Pick orders by locating merchandise within the store in a timely manner; Pack items in accordance with published standards and deadlines; Ship customer orders in a timely manner by prioritizin

Starting Hourly Rate / Salario por Hora Inicial: $15.Working at Target means helping all families discover the joy of everyday life.We bring that vision to life through our values and culture.Seasonal Specialty Sales Roles: A sales force of specialized consultants who provide tailored suggestions an

Daily or Weekly Pay | Great Part Time Job | 40% Discount | Free Product | EAP | Fun Stores.At Bath & Body Works, everyone belongs.We are committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers.We focus on recruiting, retaining, and a

Starting Hourly Rate / Salario por Hora Inicial: $15.Working at Target means helping all families discover the joy of everyday life.We bring that vision to life through our values and culture.Seasonal Specialty Sales Roles: A sales force of specialized consultants who provide tailored suggestions an

Whole Foods Market - JobID: PAF-WFM-D897734A-B02E-4DB1-A9D8-73701F974973_21_1741864016_0 [Retail Associate / Team Member] As a Team Member at Whole Foods Market, you'll: Provide excellent customer service and address needs of customers in a timely and effective manner; Ensure a fresh and appealing d

Cintas Corporation - JobID: 1330791400 [Laundry Attendant / Cleaner] As a Washroom Operator at Cintas, you'll: Ensure that all of the products are washed according to soil separation requirements; Process all wash loads in batch sequence and in accordance with washing requirements, such as time, tem

Dillard's - Northlake Mall @ 7535 Northlake Mall Dr - [Retail Associate / Store Receiver / Team Member / Both PT & FT schedules available] - As a Store Sales Support Associate at Dillard's, you will: Process merchandise; Move merchandise from the backroom to the salesfloor; Stock shelves ensuring pr

Baker Distributing Company - JobID: 5001151197306 [Route Driver / Truck Driver] As a Warehouse Driver at Baker Distributing Company, you'll: Daily deliver and transport HVAC goods and materials from established wholesale HVAC distributorships to customers, vendors, or other Sales Center locations; D

Sport Clips Haircuts is Hiring Top Tier Hair Stylists for Top Tier Pay! Being the top paying Team in North Carolina, The Hardy Nation is looking for hair stylist who want to join a fun, creative, enthusiastic team dedicated to being the PROs in men's hair.Our top stylists earn $40+ hourly! On averag

Target - 8830 Albemarle Rd [Retail Sales / Team Member] As a Front of Store Attendant at Target, you'll: Accurately handle cash register operations; Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds; Resolve guest questions q

Old NavyOld Navy - JobID: 324634 [Sales Associate / Team Member] As a Sales Associate at Old Navy, you'll: Express your passion for apparel and fashion trends that will enable you to thrive, drive sales, and delight customers as you execute company processes & procedures; Create memorable shopping e

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Brothers Heating, Cooling, Plumbing.Join Brothers, the nation's largest provider of residential HVAC, plumbing, and electrical services with 7,000+ professionals and over 45 years of trusted home service.Part-time and full-time opportunities available.Commission on top of hourly rate.Paid training

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Daily or Weekly Pay | Great Part Time Job | 40% Discount | Free Product | EAP | Fun Stores.At Bath & Body Works, everyone belongs.We are committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers.We focus on recruiting, retaining, and a

At our Company, we grow People, Brands, and Businesses! We are seeking an Entry level position in Business Management, this role receives guidance and direct supervision from more senior level BM.Must have great decision-making skills.Take this opportunity to join North America's leading business so

As a Sales Associate you provide customers with a unique shopping experience by offering excellent customer service.Utilize effective selling techniques and provide in-depth product knowledge in a fast-paced, specialty retail environment.You're excited about this opportunity because you will.Provide

Champion Window - Field Marketer (Events and Canvassing).Are you an enthusiastic and outgoing individual looking for an exciting opportunity in the field of marketing? Join our team as a Field Marketer and become a vital part of our team by showcasing Champion Product lines acting as a brand ambassa

Processing freight- Assisting with the taking price changes/markdowns- Balances his/her register according to company policy- Calls out prices for customer when ringing register transaction- Bags Sales Associate, Store Manager, Sales, Associate, Retail.

Dick's Sporting Goods - JobID: 202516922 [Retail Sales / Team Member] As an Apparel Associate at Dick's Sporting Goods, you'll: Greet everyone and proactively approach customers to understand their needs and support their shopping experience; Uphold company merchandising and presentation standards;

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the es

Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service.They process Checkout and/or Return transactions, as well as monitor and maintain the Self-Checkout area.They proactively seek product/project knowledge to provide customers with info

Lowe's - 8192 South Tryon Street [Department Manager] As a Head Cashier at Lowe's, you'll: Provide supervision, coaching, and support to the Customer Service Associate - Front End Team; Help open or close the front-end of the store; Deliver a checkout experience that is quick, professional, and frie

Come join our Firehouse Subs team at the new location in Carolina Forest at Marketplace at the Mill!.Cashiers provide prompt and friendly service to customers in a way that exceeds customer expectations and ensures customer satisfaction.Follow procedures to prepare, pack and serve food products for

Harris Teeter - JobID: 182274 [Retail Cashier / Team Member] As a Cashier at Harris Teeter, you'll: Take excellent care of Customers by satisfying their needs and exceeding their expectations; Follow correct bagging procedures, providing carryout and parcel pickup service; Load merchandise into cust

Total Wine & More - 1600 East Woodlawn Road [Retail Associate / Team Member] As a Cashier, you will: Provide customer service by greeting and establishing a relationship with customers while informing them of products and services; Direct customers to and through checkout lanes to minimize register

MATTHEWS TOWNSHIP PARKWAY [Retail Cashier / Team Member / Up to $28.As a Cashier Assistant at Costco, you'll: Pack member orders into boxes and transfer items to a separate cart for Cashiers; Clean register area; Perform cart retrieval; Assist with merchandise restockingEnjoy a comprehensive package

Walmart - 8180 S Tryon St - [Retail Associate / Team Member / up to $26-hr] - As a Cashier at Walmart, you'll: Smile, greet, and thank customers with a positive attitude; Stand for long periods of time while checking out customers quickly and accurately; Keep your area clean and presentable; Answer

Lowe's - 1100 Chancellor Park Dr.Department Manager] As a Head Cashier at Lowe's, you'll: Provide supervision, coaching, and support to the Customer Service Associate - Front End Team; Help open or close the front-end of the store; Deliver a checkout experience that is quick, professional, and frien

Old NavyOld Navy - JobID: 317743 [Sales Associate / Team Member] As a Sales Associate at Old Navy, you'll: Express your passion for apparel and fashion trends that will enable you to thrive, drive sales, and delight customers as you execute company processes & procedures; Create memorable shopping e

T-Mobile Store-In-Store Mobile Associate.At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers.All team members receive a competitive base salary and compensation package - this is Total Rewards.Employees enjoy multiple wealth-bui

Massage Envy Matthews-Mint Hill: 2233 Matthews Township Pkwy H-1, Matthews, NC 28105.Do you have a passion for helping others? At the Massage Envy Matthews-Mint Hill franchise, we.Competitive base pay of $14 hourly and commissions.Employer-paid healthcare including medical, dental and vision plans.P

In a store as big as ours, we need all hands (or paws, wings, fins, whatever you have!) on deck to ensure we are operating efficiently.Our stores offer multiple shifts throughout the early morning, day, and evening hours.So, as a PetSmart sales ass Retail Sales, Associate, Sales, Retail.

The Lead Warehouse Associate is responsible for performing an array of functions that may include overseeing receiving and processing incoming HVAC equipment and part & supplies, picking, scanning and filling orders from stock, packing and shipping o Warehouse Associate, Warehouse, Associate, Lead,

Southstate Treasury Management Sales Support.The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward.Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for