Bilingual Medical Administrative Assistant
11 days ago
New York
Job Description Overview We are looking for a Medical Admin Assistant with experience and a willingness to learn and grow within our workers’ compensation healthcare team. This position is crucial for maintaining the efficient operation of our medical office by providing excellent administrative support and patient care. At this time our top priority is finding someone who is bilingual in Spanish and English. Experience • Explain treatment plans to patients and ensure they follow up with their physical therapy and chiropractic treatments., • Review authorizations and medical charts related to physical therapy and chiropractic care., • Schedule and reschedule appointments for all medical providers, including surgeries for the Podiatrist, and send reminders to patients., • Process payments for treatments and medical forms., • Answer phone calls and emails from patients and communicate with the office team and providers., • Maintain an organized and smoothly running front desk and office., • Confirm patients’ appointments and prepare charts for doctors., • Welcome patients and provide Spanish translation when needed., • Write disability letters for doctors., • Communication Skills: Ability to clearly explain treatment plans and communicate effectively with patients, medical staff, and insurance companies., • Organizational Skills: Strong ability to manage appointments, maintain patient records, and keep the front desk area organized., • Customer Service: Providing a welcoming and supportive environment for patients, addressing their needs and concerns promptly., • Attention to Detail: Ensuring accuracy in scheduling, billing, and patient information., • Multitasking: Handling multiple tasks efficiently, such as answering phones, scheduling appointments, and processing payments., • Technical Proficiency: Familiarity with medical office software, electronic health records (Eclipse), and basic office equipment., • Problem-Solving: Ability to address and resolve issues that may arise with patients or administrative tasks., • Confidentiality: Maintaining patient privacy and handling sensitive information with discretion., • Language Skills: Proficiency in Spanish, • Reliability: Consistently dependable and punctual, • Empathy: Understanding and compassionate towards patients, making them feel comfortable and cared for., • Professionalism: Maintaining a professional demeanor in all interactions with patients, staff, and external contacts., • Patience: Able to handle stressful situations calmly and effectively., • Detail-Oriented: Attentive to details to ensure accuracy in scheduling, billing, and patient records., • Adaptability: Flexible and open to learning new skills and adapting to changes in the healthcare environment., • Strong Work Ethic: Dedicated and hardworking, with a commitment to providing excellent service., • Communication: Clear and effective in both verbal and written communication., • Team Player: Collaborative and able to work well with others in a team setting., • Electronic Health Records Specialist Certification (CEHRS), • Certified HIPAA Professional (CHP), • Growth Opportunities: We offer continuous learning and development opportunities to help you advance in your career., • Supportive Environment: Join a team that values collaboration, support, and mutual respect., • Impactful Work: Play a vital role in improving patient care and contributing to a positive healthcare experience., • Competitive Benefits: We provide benefits packages, including 401K plans and paid time off.Company DescriptionAt our organization, our mission is to become dedicated healthcare advocates for our patients. We believe that by taking on this role, we allow our patients to focus solely on restoring their health without additional worries. We lead with compassion in everything we do, ensuring that our patients feel supported and cared for throughout their recovery journey. Our commitment to our patients doesn’t end until they are fully recovered. We are looking for team members who share this passion for compassionate care and dedication to patient well-being.At our organization, our mission is to become dedicated healthcare advocates for our patients. We believe that by taking on this role, we allow our patients to focus solely on restoring their health without additional worries.\r\n\r\nWe lead with compassion in everything we do, ensuring that our patients feel supported and cared for throughout their recovery journey. Our commitment to our patients doesn’t end until they are fully recovered. We are looking for team members who share this passion for compassionate care and dedication to patient well-being.