Clinic manager jobs in Hicksville, New YorkCreate job alerts

Job Description 1. Scheduling & Clinic Operations * Manage day-to-day scheduling for consultations, follow-ups, and in-clinic appointments. * Ensure optimal provider and staff utilization while maintaining a seamless patient flow. * Reduce no-shows, fill gaps in the schedule, and maintain high patient throughput. * Oversee front desk operations and maintain a clean, professional environment. 2. Sales & KPI Management * Responsible for achieving clinic sales targets, conversion goals, and related KPIs. * Monitor daily/weekly/monthly sales performance and proactively adjust strategies. * Oversee team execution of sales scripts, lead follow-ups, and patient conversions. * Collaborate with leadership to create promotions, campaigns, and outreach initiatives. * Conduct performance reviews tied to sales outcomes and lead management. 3. CRM Management, Lead Pipeline & Sales Enablement * Manage multiple CRMs to ensure accurate lead tracking and consistent follow-ups. * Develop workflows, templates, and automation to maximize sales efficiency. * Monitor outreach activity, lead pipeline stages, and conversion health. * Train team members on sales communication tactics and CRM best practices. * Analyze CRM data to identify trends and optimization opportunities. 4. Inventory & Product Management * Order, track, and manage inventory of medical supplies, weight loss products, and office materials. * Maintain accurate stock levels and conduct routine audits. * Reconcile inventory discrepancies and manage vendor relationships. * Ensure all products (e.g., medication, IV supplies, supplements) are consistently available. 5. Team Leadership, Hiring & Staff Management * Hire, onboard, train, and manage front office and patient coordination staff. * Set performance expectations and KPIs for the team. * Conduct coaching sessions, training refreshers, and staff evaluations. * Maintain staff schedules, coverage, and workflow coordination. * Foster a positive, collaborative, and high-performing clinic culture. 6. Patient Experience & Communication * Ensure high-quality patient interactions across phone, text, email, and in-person communication. * Resolve escalated patient concerns professionally and promptly. * Improve patient scripts, messaging, and communication standards. * Support a welcoming, patient-centered environment throughout the clinic. 7. Administrative & Compliance Support * Maintain accurate logs, documentation, and compliance records. * Support HR processes while upholding clinic policies, confidentiality, and safety standards. * Assist with rollout of new services, operational improvements, and workflow updates. Company DescriptionCompany is growing tremendously and continues to add new wellness products for our patients!Company is growing tremendously and continues to add new wellness products for our patients!

Job Description POSITION: Patient Services Clerk DEPARTMENT: Health Centers LOCATION: Levittown Health Center STATUS: Full-Time (35 hours a week), Non- Exempt, Monday through Friday hours based on health center hours or operations, some evenings, occasional weekends. Hourly Pay: $20 per hour General Description: The position of Patient Services Clerk is a full-time appointment requiring a minimum of 35 hours of service per week to the College. Function: • Reports to the Director of Clinical Operations., • Support the Mission of the College., • Collaborate with the Dean of Clinical Education, Assistant Dean of Clinical Education, Billing Manager, Assistant Billing Manager, health center staff, and other members of the College faculty, staff, and administration. Specific Duties and Responsibilities: • Greet and sign-in patients when they arrive for their appointment. Ensure patients complete the necessary paperwork upon arrival., • Record and track referrals as necessary. Ensure appropriate insurance paperwork is filled out and submitted as required., • Verify patient coverage and co-payments via telephone or carrier website., • Have an understanding of medical insurance, CPT, and ICD-10 coding, verifying insurance benefits., • Actively supports clinicians and students as an enthusiastic participant in departmental meetings and actively identify ways to improve processes and service to patients., • Perform all duties within HIPAA regulations., • Assist with the hardship Account program for patients – execute proper paperwork and maintain timely documentation per episode of care. Communicate with clinicians and patients regarding status., • Assist with annual execution of the Patient Financial Policy with patients., • Identify any issues related to OIG requirements and follow reporting as required., • Optimize provider schedules and patient satisfaction with efficient scheduling., • Answer telephones, schedule patient appointments, take and relay messages as needed., • Collect payment from patients for services provided or any supplies that are purchased., • Enter information from the Patient Encounter Sheets into Electronic Health Records system (EHR)., • Assist with inventory management of nutritional supplements and other retail items., • Assist with the washing and drying of health center laundry., • Make copies and duplicate files for clerks and clinicians. Maintain an adequate supply of clinic forms., • Promote and enforce the policies and procedures of the health center., • When opening the health center, retrieve messages, and ensure the desk is ready to open., • Secure all rooms in the health center at the end of the day., • May be responsible for closing out the cash drawer at the end of the day if working nights or weekends., • Assist in distribution of materials during orientation., • Any other duties as assigned. Service Role: • Participate in College committees as requested. Methods of Accountability: • Verbal and written communications with the Dean of Clinical Education, Assistant Dean of Clinical Education, and Billing Manager., • Compliance with OIG and HIPAA protocols., • Written feedback from student clerks and other College consumers., • Annual performance evaluation from the Director of Clinical Operations. Mental and Physical Requirements: • Effective and professional verbal and written communication skills., • Responsible judgment., • Professional and pleasant demeanor., • Basic proficiency in EHR., • Ability to manage stressful situations in a fast-paced, multi-task work environment., • Ability to maintain high degree of confidentiality., • Maintain a professional relationship with faculty, staff, and students. Education, Training, and Experience: • High school diploma or equivalent required, and previous experience working in a medical office recommended., • Customer Service skills and experience preferred. Northeast College of Health Sciences is committed to creating a culture of diversity, equity, inclusion, and belonging with our college campus community. In support of our institutional values, we acknowledge each person’s unique experience, perspective, and ability as contributions that both enrich our community and enhance the professions and people we serve. As such, the College is dedicated to providing equitable opportunities to all future and current employees, including those belonging to groups that have been historically underrepresented in higher education. If you are interested in applying for this position; please submit a cover letter of interest, resume and contact information for three professional references to: the Office of Human Resources, 2360 State Route 89, Seneca Falls, NY 13148, or e-mail your response to: • Employment is subject to the favorable result of a background investigation and where applicable, confirmation of appropriate degrees and credentialing. Northeast College of Health Sciences is an Equal Opportunity employer and does not discriminate against students or employees on the basis of age, race, color, creed, gender, sexual orientation, or handicapping conditions (or any other protected status) in its educational programs, financial aid, activities, admissions and employment practices.

Job Description PATIENT CALL CENTER COORDINATOR WHO WE’RE LOOKING FOR Spectrum Vision Partners (“SVP”) and OCLI Vision (“OCLI”) work together to provide world class eye care to our patients to improve lives. SVP, the management services team, supports OCLI vision, one of the largest multi-specialty ophthalmology networks in the U.S. Our unique model and collaborative culture differentiate us in the marketplace and in our service to our patients. We build our culture one hire at a time, and we focus on building great teams and keeping our employees happy. We promote from within and offer medical, dental and vision coverage with a matching 401K and generous PTO! THE OPPORTUNITY AT HAND We’re looking for passionate and emp athetic people to join our Call center. Our Techs are responsible for all the pre-exam elements of the patient visit. This includes gathering and documenting patient information and history and conducting routine and ancillary patient testing. You’ll play a vital role in the patients experience with OCLI and in helping our Dr’s to diagnose and treat eye disorders. OUR EXPECTATIONS OF YOU • Provides the highest level of customer service patents and incoming callers via telephone ▪ Answer incoming calls in a friendly, courteous, professional & positive manner, while delivering exceptional, individualized customer service to our patients requesting to schedule or reschedule an appointment, • Maintain accurate records by verifying/obtaining patient demographic & insurance information and entering into the practice management system, • Forward calls to appropriate practice/department for additional follow-up, information or resolution, • Document and enter messages into practice management system and distribute to appropriate practice/department with proper information conveyed in an efficient manner, • Answer inquiries by researching, locating, and providing relevant information, • Maintain patient privacy by adhering to all applicable HIPAA regulations, • Promptly address inbound email inquiries and requests from patients and others regarding services and information about OCLI as assigned by manager, • Handle making outbound calls to schedule patients upon request, • Previous customer service experience– Able to manage difficult or emotional customer situations, • You are able to focus on solving conflict, not blaming and maintain confidentiality, • Must be proficient in relevant computer applications (MS Word, Excel, PowerPoint, Google Suite, etc.) as well as data entry/typing & computerized scheduling systems (EMR/EHR), • Prior inbound/outbound call center and telephone experience preferred, • High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience, • Experience working with the public & demonstrate strong communication & customer service skills. Previous medical practice experience and/or a general knowledge of current ophthalmology practices, concepts and procedures is preferred. WHO WE ARE Our globally recognized healthcare team is comprised of some of the top minds in ocular medicine. Our senior management team has a combined 200 years of eye industry experience collaborating with some of the most recognized practices in the nation. While our providers have the expertise to diagnose and treat complex ocular, oculoplastic, and retinal conditions, we’re also uniquely qualified to provide care for our patients from childhood though adulthood. We build relationships with our patients that last a lifetime. With nearly 1,400 employees, we support over 50 clinic locations, five state-licensed ambulatory surgery centers, and over 110 surgeons, doctors, and other medical professionals. Our brands include OCLI Vision, Island Eye Surgi-center, New Vision Cataract Center, AIO, and others. At Spectrum Vision Partners we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status. With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all of our team members to uphold these commitments.

Job Description Benefits/Perks • Competitive Compensation, • Great Work Environment, • Assist with processing insurance claims through both private insurance and Medicaid/Medicare, • Note and process all necessary forms from the insurance, • Assist patients in navigating the billing and insurance landscape, including collecting all necessary forms and signatures, • Work with doctor’s offices and hospitals to obtain charge information and billing details, • Enter all billing and payment information into the system properly and without errors, • Follow up with clients and payments, as needed, • Answer phones, assist clients with questions, take messages, and screen calls, • Maintains the highest level of confidentialityQualifications, • Strong customer service skills, • Previous experience with medical coding or billing desired, • Strong organization skills, • Excellent attention to detail

Job Description WHO WE’RE LOOKING FOR Spectrum Vision Partners (SVP) partners with OCLI Vision (OCLI) to deliver world-class eye care. SVP supports OCLI, one of the largest multi-specialty ophthalmology networks in the U.S. Our collaborative culture is built one hire at a time—and we’re focused on building a team people want to join and patients can’t live without.We want to learn about your experience, your strengths, and the positive, flexible mindset you’ll bring to our team. THE OPPORTUNITY The Manager, Compliance Audit is responsible for enterprise-wide oversight of billing and coding compliance for clinical services, as well as ensuring timely audits of our transportation, EMR access, and termination procedures. This role ensures adherence to federal and state regulations through auditing, real-time monitoring, education, documentation, corrective action planning, and reporting aligned with the organization’s Compliance Program. This is a role for someone with a strong auditing background as auditing makes up about 80% of this role. WHAT YOU’LL DO • Lead prospective and retrospective billing and documentation compliance audits across clinical operations, • Design audit methodologies, tools, sampling techniques, and risk-based monitoring programs, • Analyze physician coding patterns, documentation practices, denials, and reimbursement trends, • Identify compliance risks related to CPT, ICD-10-CM, HCPCS, and modifier usage, • Prepare formal audit reports, compliance investigation summaries, and executive-level metrics, • Develop, implement, and monitor corrective action plans; evaluate effectiveness and sustainability, • Perform ongoing compliance monitoring related to OMIG, CMS, OIG, payer requirements, and sanction/exclusion screening, • Support annual compliance risk assessments and compliance work plans related to coding, billing, and documentation, • Develop and maintain compliance policies, workflows, and education materials, • Deliver provider and staff education on regulatory guidance, documentation standards, and audit findings, • Serve as a subject matter expert and front-line compliance resource for clinics and revenue cycle teams, • Maintain current knowledge of regulatory updates, advisory opinions, and enforcement trends WHAT YOU’LL NEED • Bachelor’s degree or 10+ years of related experience, • 5+ years medical coding experience & 3+ years auditing experience, • 2+ years in a compliance department, • 2+ years managing staff, • Strong Microsoft Office and project management skills, • Knowledge of Fraud, Waste & Abuse laws, • Skilled in auditing, education feedback, and regulatory documentation, • Analytical, detail-oriented, trustworthy team player, • CPC certification required, • Healthcare compliance/privacy certifications preferred WHO WE ARE Our team includes leading experts in ocular medicine with decades of combined experience. With nearly 1,400 employees, we support 50+ clinic locations, five state-licensed ambulatory surgery centers, and 110+ surgeons and medical professionals across brands such as OCLI Vision, Island Eye Surgi-Center, New Vision Cataract Center, and AIO. OUR COMMITMENT TO DIVERSITY We foster a diverse, inclusive, and bias-free workplace where all employees have equal opportunity to succeed. We prohibit harassment and discrimination of any kind and expect the same commitment from our partners and team members.

Job Description INTERNAL MEDICINE PHYSICIAN Full Time New York, NY The “TRUE HEALTH” and HEALTHCARE FOR ALL WOMEN OB-GYN. is a for-profit healthcare organization with 7 health centers, providing primary care and preventative medicine in the following locations in Nassau County, Queens, and Brooklyn. As privately qualified health centers, we serve the individuals in our communities, providing enhanced services, expanded hours and reduced prescription pricing, while raising the level of care. We treat patients regardless of income, residency, or immigration status. The TRUE HEALTH offers a stable employment opportunity with a growing company, and competitive base compensation along with health and dental insurance, paid time off, 401-K with company match, paid holidays, employee discounts and much more. Our Mission The mission of TRUE HEALTH is to provide access to equitable, comprehensive, optimal healthcare by improving the overall wellness of all individuals in our communities and delivering high quality extensive patient centered care. Our Vision Creating healthier communities by transforming the health care system one person at a time. JOB TITLE: Internal Medicine Physician REPORTS TO: Chief Medical Officer/Administrative Manager The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of this position. About the Role: As an Internal Medicine Physician at TRUE HEALTH, you will play a crucial role in providing comprehensive healthcare to adult patients across multiple locations in Hicksville, Brooklyn, and Fresh Meadows. Your primary responsibility will be to diagnose and manage a wide range of medical conditions, ensuring that patients receive personalized and effective treatment plans. You will collaborate with a multidisciplinary team to promote preventive care and manage chronic illnesses, ultimately improving patient outcomes and quality of life. This position requires a commitment to continuous learning and adapting to the evolving healthcare landscape, as well as a dedication to patient-centered care. By fostering strong relationships with patients and their families, you will contribute to a supportive and healing environment that prioritizes health and wellness. Minimum Qualifications: • Doctor of Medicine (MD) or Doctor of Osteopathic Medicine (DO) degree from an accredited institution., • Board certification in Internal Medicine or eligibility for board certification., • Experience in a primary care setting or outpatient clinic., • Familiarity with electronic health record (EHR) systems., • Bilingual proficiency in English and Spanish or other languages., • Graduated from an accredited medical school and licensed to practice in New York State., • Board certified or board eligible status., • At least 1-2 years of experience preferred., • Ability to travel to other sites for coverage as needed., • Conduct thorough patient evaluations, including medical history assessments and physical examinations., • Diagnose and treat a variety of acute and chronic medical conditions, developing individualized treatment plans., • Order and interpret diagnostic tests, such as lab work and imaging studies, to inform clinical decision-making., • Provide preventive care services, including vaccinations and health screenings, to promote overall wellness., • Collaborate with other healthcare professionals to coordinate patient care and ensure comprehensive treatment., • Provides comprehensive medical care to patients from adolescent years and older in ambulatory care settings., • Provides consultations by examining patients; reviewing medical records, reports, and logs; researching information and developing conclusions and care recommendations., • Adheres to professional standards, practice policies and procedures, federal, state, and local requirements, and regulatory standards., • Works as a team player assisting other staff providers with developing diagnosis and patient treatment options., • Prescribes or administer treatment, therapy, medication, vaccination, and other specialized medical care to treat or prevent illness, disease, or injury., • Orders, performs, and interprets test and analyze records, reports, and examination information to diagnose patients’ condition., • Obtain and maintain hospital privileges at a Hospital Medical Center in order to provide and coordinate care for patients in the hospital setting., • Records and maintains patient information such as medical history, reports and examination results., • Monitors patients’ conditions and progress and re-evaluation treatments as necessary., • Reviews health risk assessments (HRA’s) to help determine a plan of care., • Explains procedures and discuss test results or prescribed treatments with patients., • Refers patients to medical specialists or other practitioners when necessary., • Participates in LEAN and other activities necessary to implement the multi-disciplinary patient-centered medical home approach for the care of pediatric patients., • Updates job knowledge by participating in continuing medical educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. The required skills for this position include strong diagnostic abilities and clinical judgment, which are essential for accurately assessing patient conditions and determining appropriate treatment plans. Excellent communication skills are vital for effectively interacting with patients, their families, and other healthcare team members, ensuring that everyone is informed and engaged in the care process. Time management and organizational skills will be utilized daily to balance patient appointments, follow-ups, and administrative tasks efficiently. Additionally, a commitment to continuous education and adaptability will help you stay current with medical advancements and best practices. Preferred skills, such as proficiency in EHR systems, will enhance your ability to document patient information accurately and streamline communication within the healthcare team. SALARY: Commensurate with experience $180,000 - $265,000 MORE INFORMATION: This is an exempt position. The TRUE HEALTH provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, gender, marital status, sexual preference, and orientation, or non-disqualifying physical or mental handicap/disability in each aspect of the human resources function. Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The TH shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

Job DescriptionDescriptionWest Hills North Veterinary Clinic | Huntington, NY Are you an experienced veterinary professional ready to step into leadership? West Hills North Veterinary Clinic in Huntington, NY is seeking a hands-on, multi-modal Veterinary Practice Manager to support both the operational success of the hospital and the clinical team on the floor. This is an ideal opportunity for someone with veterinary hospital experience and Veterinary Assistant skills who thrives in a leadership environment and enjoys being actively involved in patient care, team support, and practice operations. While LVT licensure is not required, candidates must have real veterinary field experience and strong clinical support capabilities. As our Veterinary Practice Manager – Operations, Clinical & Floor Support, you will work closely with the Managing Veterinarian (MDVM) and leadership team to ensure smooth, profitable, and compassionate hospital operations. You will play a key role in leading staff, optimizing workflow, supporting patient care, and enhancing the client experience. This is a multi-modal leadership role for someone who enjoys both managing operations and being part of the floor team. You Will Love • Oversee daily operations of a small animal veterinary clinic., • Support hospital workflow, scheduling, and team coordination., • Assist on the floor with patient handling, restraint, and workflow support as needed., • Partner with the MDVM to manage staffing, scheduling, and performance., • Help drive client experience initiatives and client service standards., • Support administrative functions, including payroll coordination, inventory oversight, and hospital procedures., • Coach, support, and mentor team members., • Identify process improvements and help optimize hospital efficiency., • Minimum 3+ years experience in a veterinary hospital or clinic (required)., • Strong Veterinary Assistant or Technician skills: patient handling, assisting doctors/techs, treatment support, and clinic workflow., • Leadership or supervisory experience strongly preferred., • Strong knowledge of veterinary clinic operations and hospital flow., • Excellent communication, problem-solving, and team leadership skills., • Highly organized, adaptable, and calm under pressure., • Experience with practice management software is a plus., • 401(k) with company match, • Dental Insurance, • Health insurance, • Vision Insurance, • Paid Time Off (PTO), • Employee discounts

Job DescriptionDescription: Metro Physical & Aquatic Therapy is a leading provider of Physical, Occupational, and Speech Therapy — as well as Massage and Acupuncture. We pride ourselves on creating strong, lasting relationships with our patients, providers, and communities, and we’re deeply committed to investing in our team and workplace culture. If you're looking for a hands-on role in a fast-growing field where you can make a real impact, this is a great opportunity to learn and grow with an expert team. Days & Hours: Monday-Friday 10am-630pm Essential Functions: • Oversee, day-to-day administrative functions and general office duties for assigned Metro Clinics., • Ensure the front desk and aides are staffed appropriately to support assigned clinics., • Train and onboard staff on all systems and procedures., • Disciplinary action for employees (FD, Aides), • Employee time cards approvals/monitoring, and PTO review, Call Outs and coverage plans to ensure office is appropriate staffed and operational, • Collaborate with therapists and staff to ensure the best possible outcome for the office., • Effectively communicate expectations of administrative procedures of the role, • Ensuring staff is knowledgeable of and performing standard operating procedures., • Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations., • Point of contact for all clinic complaints, issues, customer service line items, • “Face” of the clinic support team, for communications and clinic pulse checks and resolution, • Internal customer service rep for all assigned office locations- staff, directors, therapists, aides, front desk, etc., • Weekly visits and touchbases for 10+ clinics, • Handle patient concerns and escalations Strong Microsoft 365 and outlook (accuracy a must). Must possess excellent time management and organizational skills. Knowledge of regulatory standards and compliance requirements Must work effectively with all management levels and staff affiliates. Must have strong interpersonal skills, maturity, and good judgment; demonstrate a positive can-do attitude; have effective communication skills with a diverse range of individuals. Highly effective soft skills required Excellent interpersonal/ communication skills, both verbal and written. The ability to work under pressure, meet deadlines, and be flexible in working on multiple projects simultaneously. Must have personal means of transportation to be able to travel to multiple locations/sites Requirements: • High school diploma or GED is required., • One (1) year of medical office experience preferred, with familiarity in EMR systems a plus., • One year of experience in a customer service-oriented role is strongly preferred., • Proficiency in Google Suite is required., • Strong communication skills and the ability to interact professionally with customers, co-workers, and management, while calmly and effectively resolving client concerns, • Ability to work effectively within a team environment., • Excellent interpersonal skills and the ability to quickly adapt to new programs., • Ability to successfully complete in-service training., • Ability to observe, evaluate, and record patients' conditions, reactions, and changes in physical condition., • Ability to maintain a professional attitude and conduct in the welfare of patients., • Strong record-keeping and report-writing skills., • Ability to use logic and problem-solving skills to resolve issues, • Ability to work independently under tight deadlines in a rapidly changing environment, • Excellent time management and organizational skills While performing the duties of this job, the staff member is frequently required to walk, stand; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The staff member can regularly lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception. The above statements are meant to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, completing tasks and demands and to seek supervisory assistance as appropriate. Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the company’s services (may include: visitors, patients, staff members, or others).

Job DescriptionCompany Description Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company who offers Physical, Occupational, Speech Therapy, Massage and Acupuncture services. We take great pride in inspiring our team to create an everlasting bond with our patients, our doctors, and our community. But it’s not just what we do, it’s who we are. We are driven by our mission to continually invest in our people and offer the best workplace environment possible. Job Description If you're looking for a hands-on role in a fast-growing field where you can make a real impact, this is a great opportunity to learn and grow with an expert team. Apply today and join a team that puts patients and people first. Days & Hours: Monday-Friday 10am-630pm Essential Responsibilities Oversee, day-to-day administrative functions and general office duties for assigned Metro Clinics. Ensure the front desk and aides are staffed appropriately to support assigned clinics. Train and onboard staff on all systems and procedures. Disciplinary action for employees (FD, Aides) Employee time cards approvals/monitoring, and PTO review, Call Outs and coverage plans to ensure office is appropriate staffed and operational Collaborate with therapists and staff to ensure the best possible outcome for the office. Effectively communicate expectations of administrative procedures of the role Ensuring staff is knowledgeable of and performing standard operating procedures. Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations. Point of contact for all clinic complaints, issues, customer service line items “Face” of the clinic support team, for communications and clinic pulse checks and resolution Internal customer service rep for all assigned office locations- staff, directors, therapists, aides, front desk, etc. Weekly visits and touchbases for 10+ clinics Handle patient concerns and escalations Performs other duties and assignments as required. Knowledge & Skills Required Strong Microsoft 365 and outlook (accuracy a must). Must possess excellent time management and organizational skills. Knowledge of regulatory standards and compliance requirements Must work effectively with all management levels and staff affiliates. Must have strong interpersonal skills, maturity, and good judgment; demonstrate a positive can-do attitude; have effective communication skills with a diverse range of individuals. Highly effective soft skills required Excellent interpersonal/ communication skills, both verbal and written. The ability to work under pressure, meet deadlines, and be flexible in working on multiple projects simultaneously. Must have personal means of transportation to be able to travel to multiple locations/sites Physical Requirements While performing the duties of this job, the staff member is frequently required to walk, stand; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The staff member can regularly lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception. The above statements are meant to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, completing tasks and demands and to seek supervisory assistance as appropriate. Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the company’s services (may include: visitors, patients, staff members, or others). Qualifications • High school diploma or GED is required., • One (1) year of medical office experience preferred, with familiarity in EMR systems a plus., • One year of experience in a customer service-oriented role is strongly preferred., • Proficiency in Google Suite is required., • Strong communication skills and the ability to interact professionally with customers, co-workers, and management, while calmly and effectively resolving client concerns, • Ability to work effectively within a team environment., • Excellent interpersonal skills and the ability to quickly adapt to new programs., • Ability to successfully complete in-service training., • Ability to observe, evaluate, and record patients' conditions, reactions, and changes in physical condition., • Ability to maintain a professional attitude and conduct in the welfare of patients., • Strong record-keeping and report-writing skills., • Ability to use logic and problem-solving skills to resolve issues, • Ability to work independently under tight deadlines in a rapidly changing environment, • Excellent time management and organizational skills, • We’re looking for career-minded individuals interested in long term-opportunities, not seasonal or temporary roles Additional Information What We Offer! • Competitive compensation package, • 401(k) plan with company matching options, • Generous Paid Time Off, • A rich benefits package, including medical, dental, life and long-term disability insurance, • Progressive Leadership Development Programs, • New York's 529 College Savings Program, • Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. through our partnership with Plum Benefits, • FSA Plans- pre tax savings plans to pay for unreimbursed medical and dental expenses, travel to & from work, • Company Events- Annual Family Field Day, Leadership Retreats, and Holiday Awards Celebration, • And much more!

Job Description Established in 1926, Family Service League is a social services agency who provides comprehensive services to individuals, children, and families to improve the quality of their lives at home, in the workplace, and in the community. With more than 60 social service and mental health programs in over 20 locations, Family Service League is committed to serving Long Island’s most vulnerable citizens. SCHEDULE Flexible schedule Evening and Saturday availability required. SUMMARY Family Service League is seeking a full-time Administrative Assistant for our Mental Health Clinic in Huntington. The Administrative Assistant will be responsible for covering the front desk of the behavioral health clinic. The Administrative Assistant will interact with clients by phone or in-person to help navigate clinic services including appointment scheduling and the completion of related paperwork. We offer a generous benefits package including the following: • Health and Dental Insurance, • Vision Insurance, • Flexible Spending Account (FSA), • Retirement Savings Plan with a 5% employer contribution, • Life and AD&D Insurance, • Generous PTO (paid time off), • Up to 11 paid Holidays, • Paid Sick Leave, • Student Tuition Remission Program, • Employee Assistance Program (EAP), • Company paid Short-Term and Long-Term Disability, • May be eligible for Public Service Loan Forgiveness (PSLF), • Employee Discounts and more! RESPONSIBILITIES • The Administrative Assistant will perform general clerical functions, including answering phones, scheduling, loading, and confirming appointments, scanning, filing and reporting to assist the multidisciplinary team with efficiently operating the office., • Greet and interact with clients, visitors, and referral sources., • Perform electronic data entry and record keeping., • Assist supervisory staff with required statistical data collection and reporting., • The Administrative Assistant will assist with supply order., • Assist with operation of technology, including phones, computers, copiers/scanners, and fax machines., • Assist with completion of insurance paperwork, including prior authorizations for treatment., • Help maintain a positive and productive work environment., • Assist with coverage at other locations as needed., • Maintain positive working relationships with others both internally and externally to achieve goals of the organization., • Work cooperatively and effectively with others to set goals, resolve problems and make decisions., • Work with Facility Manager to set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities., • All other duties as assigned. QUALIFICATIONS High School Diploma or equivalent required. At least 2 years of related experience in an office setting required. Excellent verbal and written communication skills, as well as customer service skills are required. Proficient computer skills, including Microsoft Office, required. Ability to multi-task and work as part of a team. Bilingual in Spanish preferred. Must be able to work a flexible schedule for office coverage. PHYSICAL REQUIREMENTS Sitting for a long period of time. Some light lifting may be required.