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  • Head Maitre d'
    Head Maitre d'
    11 hours ago
    $90000–$100000 yearly
    Full-time
    Manhattan, New York

    About the Role The Head Maître d’ owns NORTE’s reservation book and leads the guest experience from the first request for a table through the end of the visit. This role combines commercial judgment, precise dining room management, and highly personal hospitality. Working closely with the General Manager, the Head Maître d’ builds demand, develops regular guests, and ensures the room feels exceptional every night. In preparation for our upcoming opening, this position requires participation in a mandatory training program. Key Responsibilities Strategic Floor & Reservation Management • Own table inventory, availability, seating plans, pacing, and turn times., • Manage cancellations, waitlists, last-minute requests, and walk-ins to make effective use of every service., • Protect the guest experience while making sound decisions about covers and revenue., • Balance regulars, first-time guests, VIPs, celebrations, and walk-ins throughout the room. Guest Relations • Recognize guests, anticipate preferences, and turn first visits into lasting relationships., • Maintain accurate guest profiles and visit history in Loyalist., • Build genuine relationships with regulars, concierges, and the New York hospitality community., • Handle sensitive requests and guest recovery with discretion, warmth, and sound judgment. Service Leadership • Partner with the General Manager on daily reservation priorities, VIP arrivals, pacing, and guest experience., • Communicate seating decisions and guest information clearly to the host and service teams., • Make timely decisions during service as conditions change., • Serve as a trusted point of contact and an informed presence in the dining room. Qualifications • Prior experience as a Maître d’, Head Maître d’, or Reservations Manager at a high-demand New York City restaurant., • Direct, hands-on ownership of the reservation book, table inventory, waitlist, VIP relationships, and service pacing., • Strong command of Resy or OpenTable and restaurant table management., • Demonstrated ability to recognize guests, build regular clientele, and make effective decisions under pressure., • Excellent communication, organization, discretion, and sound business judgment., • Required: Fluent in English and Spanish, with the ability to communicate effectively in both languages, • Strong social intelligence, presence, and emotional awareness in high-profile guest-facing environments, • Proven ability to handle confidential and sensitive guest matters with professionalism, discretion, and sound judgment, • Warm, polished, and hospitality-driven demeanor, with a genuine passion for creating memorable guest experiences., • High level of professionalism, confidence, and poise in fast-paced, high-demand restaurant environments, • Preferred: Experience with a hospitality CRM such as Loyalist and established relationships within New York City’s restaurant community. Physical Requirements • Ability to work standing and walking for extended periods of time, • Ability to move and lift items up to 40 lbs as needed Measures of Success Success will be evaluated through covers and occupancy, effective use of released inventory, waitlist conversion, repeat visits, growth of the regular guest base, guest recognition, revenue performance, and the quality of the dining room experience Compensation Details • Compensation: $90,000.00 - $100,000.00 annual salary, • Schedule: Full-time, • Benefits & Perks: Paid Time Off, Employee Discounts, Health Insurance

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  • Line Cook Position
    Line Cook Position
    19 days ago
    Full-time
    Springfield/Belmont, Newark

    Newark Food Factory, powered by Ideal Institute of Technology, is seeking a dependable and motivated Line Cook to join our culinary team. The Line Cook will prepare high-quality meals, maintain a clean and organized workstation, and support catering, special events, takeout, delivery, and culinary training activities. Key Responsibilities • Prepare and cook food according to recipes, portion standards, and instructions from the Head Chef., • Set up and stock assigned cooking stations before each shift., • Assist with catering orders, private events, takeout, and delivery preparation., • Follow proper food-handling, sanitation, and temperature-control procedures., • Maintain a clean and organized kitchen, including equipment, workstations, and storage areas., • Label, date, rotate, and properly store food products., • Monitor inventory and report low-stock items to the Head Chef., • Assist with receiving and storing food deliveries., • Minimize food waste and use ingredients responsibly., • Follow all Newark Food Factory safety policies and kitchen procedures., • Work cooperatively with chefs, kitchen staff, students, and event personnel., • Complete opening and closing duties as assigned., • Perform additional kitchen-related responsibilities when needed. Qualifications • Previous line cook, prep cook, restaurant, catering, or commercial kitchen experience is preferred., • Basic knowledge of food preparation and kitchen safety., • Ability to follow recipes and verbal instructions., • Strong attendance, punctuality, and teamwork skills., • Ability to work in a fast-paced environment., • Willingness to learn and accept feedback., • ServSafe Food Handler or ServSafe Manager certification is preferred or must be obtained within the required timeframe., • Must be legally authorized to work in the United States. Physical Requirements • Ability to stand for extended periods., • Ability to lift and carry up to 40 pounds., • Ability to work around hot equipment, sharp utensils, and refrigerated areas., • Ability to bend, reach, and perform repetitive kitchen tasks safely. Schedule Flexible availability may be required, including weekdays, evenings, weekends, and special events. About Newark Food Factory Newark Food Factory is a state-of-the-art commissary and teaching kitchen powered by Ideal Institute of Technology. We support culinary training, food entrepreneurship, catering, private chef experiences, multicultural cuisine, and community events. Newark Food Factory is an equal opportunity employer. Employment decisions are made without discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by law.

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