Director of Business Operations
hace 1 día
Jersey City
Job Description Sourgum is transforming the $100B+ waste and recycling industry through cutting-edge technology that makes waste removal simpler, smarter, and more cost-effective. Our innovative haulsourcing platform powers high-quality waste and recycling services for businesses at significantly lower costs—saving our customers an average of 20%. Leveraging proprietary datasets, an advanced operating system, and a carefully curated network of 5,000+ trusted vendors, we help companies of all shapes and sizes streamline their operations while advancing sustainability efforts. We’re a fast-growing, venture-backed company (just closed our Series A!) on a mission to modernize an outdated industry — and we’re just getting started. Our investors include Spark Capital, Founder Collective, Suffolk Technologies, 186 Ventures, and River Park Ventures, the same funds that backed category-defining companies like Slack, Anthropic, Uber, Venmo, and Amazon Pharmacy. If you’re driven by the opportunity to build something groundbreaking, we’d love to meet you. The Role: The Director of Business Operations will take full end-to-end ownership of Wayste’s SaaS business. Reporting to the CEO, this leader will define and execute the strategy for growth, lead the “go-to-market” engine (sales, implementation, customer success), and collaborate closely with product/engineering to ensure the platform continues to deliver market-leading value. This person will act as a cross-functional integrator: aligning sales & growth efforts, ensuring operational discipline, driving product roadmap adoption, and delivering the business goals passed down from the CEO. In short: you are the business owner for Wayste’s platform offering – from funnel to installation to renewal, while ensuring the product is market-fit and scalable for growth. What You'll Be DoingStrategy & Leadership * Partner with the CEO and executive team to set overall business goals (growth targets, ARR/MRR, churn, expansion, target segments, geographies) and translate these into operational KPIs. * Develop, communicate and execute a detailed business plan for Wayste: market segmentation, pricing strategy, positioning (waste hauling vertical), GTM motion, segment expansion. * Monitor market & competitive landscape in waste, hauling, SaaS ERP for logistics/field service, identify opportunities and risks. * Own P&L: revenue, margins, cost of customer acquisition, onboarding cost, customer lifetime value, churn/renewal rates, product and services cost. * Build & scale the functional teams (sales, customer success, onboarding/implementation, operations) and ensure cross-team alignment. Sales / Implementation / Customer Success * Lead and own the sales funnel: demand generation, pipeline development, closing new business. * Oversee onboarding/implementation team – ensure smooth go-lives, rapid time-to-value for customers. * Drive customer success – renewals, upsells, expansions. * Define and own metrics: conversion rates, time to deploy, customer satisfaction/CSAT, NPS, churn, expansion revenue. * Work with sales & marketing to articulate the Wayste value proposition: dispatching, driver app, billing/payments, asset tracking, route optimization, recurring services automation, etc. Product & Engineering Collaboration * Though this role is not pure product management, you must understand the product/engineering lifecycle and work closely with the product management team to: * Prioritize roadmap items that drive adoption, retention, revenue (e.g., integrations, AI-order creation, franchise dashboards, route optimization). * Help translate customer/market feedback into feature requests and help guide product improvements. * Ensure alignment between customer needs and product release cadence; ensure that sales/CS/implementation teams are aware of upcoming features, and can drive value with them. * Work with engineering/ops to ensure deployment scalability, reliability, and operational efficiency (especially as Wayste scales across more haulers, more trucks, more geographies). Operations & Metrics * Establish and refine scalable processes across sales, onboarding, support, billing, renewal, customer success. * Use data/analytics to drive decisions: usage metrics, adoption, drop-off rates, operational KPIs for waste hauler customers (route efficiency, asset tracking, driver usage). * Monitor and optimize customer journey: from lead → demo → contract → onboarding → go-live → value realization → renewal/expansion. * Partner with finance to develop revenue forecasting, budgeting, and cost-management frameworks. The Qualifications You Need * 7+ years of experience in SaaS business leadership roles (Founder, GM, VP/Head of Sales, Product, or similar). * Demonstrated experience running or helping run a P&L for a SaaS product (ideally mid-market or SMB). * Strong track record in sales/go-to-market for SaaS: closing deals, building pipeline, driving renewal/expansion. * Experience working with product and engineering teams: Developing ROI and helping shape product strategy. * Excellent understanding of metrics: ARR/MRR growth, churn, customer lifetime value (LTV), customer acquisition cost (CAC), usage/adoption metrics. * Strategic thinker + hands-on executor: able to set vision and roll up sleeves to get in the weeds. * Industry affinity or interest: experience in or familiarity with field service, logistics, fleet management, operations, asset tracking or even better: waste hauling / industrial operations. * Outstanding communication and leadership skills: ability to lead cross-functional teams, influence senior stakeholders, and build a culture of accountability and execution. * Proven ability to scale operations and teams, and to drive process creation and refinement. What You’ll Be Doing Day-to-Day * Partner with the CEO in monthly/quarterly business reviews to report performance, adjust strategy, set next quarter’s priorities. * Weekly sales pipeline review and forecasting; lead sales team stand-ups. * Monitor onboarding/implementation KPIs; meet with CS team weekly to review health of customer base, usage/adoption stats, renewal risks. * Attend product-roadmap planning sessions; review customer feedback and prioritization. * Develop and execute marketing and sales campaigns aimed at key segments (haulers with roll-off and recurring service operations). * Visit customer sites (haulers) occasionally to gather feedback, create testimonials/case-studies, deepen industry understanding. * Hire and mentor functional leads (sales director, CS lead, product lead) as needed. * Track and report metrics dashboard: MRR/ARR growth, churn rate, net new revenue, expansion revenue, CAC payback, time to value, customer health score, product usage metrics, etc. * Optimize internal processes: from demo to close, from onboarding to value realization, from support to upsell. * Drive culture: instill customer-obsession, data-driven decision-making, operational rigor, continuous improvement. Benefits * Company stock options as part of your compensation package, giving you the opportunity to share in our company's success and build long-term financial growth. * A positive and collaborative work environment with a focus on innovation and sustainability. * Comprehensive benefits package including health insurance (medical, dental, vision, LTD, Life Insurance, etc.), retirement plans (401K), and paid time off. * Access to hundreds of gyms, studios, and wellness apps—all through one easy membership provided by your Wellhub. * yearly Personal Development Budget * Opportunities for professional development and career advancement within a growing company.