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Job Description Classification: Full-Time, Exempt Reports To: Executive Director Location: Manhattan, NY Status & Hours: Full-time; occasional evening and weekend hours may be required to support events, and organizational priorities Who We Are Lantern Community Services supports New Yorkers impacted by homelessness by providing safe, supportive housing paired with wraparound services that promote long-term stability and independence. Lantern operates across multiple sites in New York City and was recognized as a Top 2025 Workplace by City & State New York. Overview Reporting to the Executive Director, the Chief Program Officer (CPO) plays a critical leadership role in advancing and optimizing Lantern’s services and practices. The CPO provides strategic oversight of Lantern’s residential portfolio, including emergency shelter and permanent supportive housing programs. This seasoned leader will strengthen data-driven and evidence-informed service delivery, oversee quality assurance systems, support staff training and development, and ensure program excellence across the organization. The CPO will also steward key internal and external partnerships, elevate Lantern’s public profile, and help shape organizational strategy in response to sector trends and emerging best practices. Required Qualifications: Program Management and Strategic Leadership • Promotes an environment that embeds diversity, equity, inclusion, and accessibility, and fully integrates these values into the organizational culture., • Fosters a workplace culture that inspires high-level performance, collaboration, accountability, and professional and respectful interactions; embeds best practices for effective feedback and communication at all levels of staff engagement., • With a trauma-informed approach and a client-centered focus, stewards Lantern’s program strategy through direct oversight of emergency shelter services, supportive housing residential services, including case management, cross-building programs, and evidence-based models., • Creates and supports a high-performing culture across programs that align with Lantern’s core values. Fosters a team-based environment that motivates interdisciplinary staff to work collaboratively toward strategic vision and goals., • Drives initiatives to introduce new programs and innovations for the benefit of Lantern’s staff and clients. Program Development, Quality and Evaluation: • Establishes short- and long-term goals for services design and implementation., • Direct Cross-Functional and Behavioral Teams and data and evaluation tools to assess, evaluate, and align programs to ensure they are effective, impactful, and compliant with funder requirements and organizational mission., • Establishes program success metrics in collaboration with senior staff, quality assurance staff, and developers of evidence-informed practices. Ensures that services are structured to meet the intended goals and objectives of the program and maximize tenant participation and progress., • Creates and monitors transparent, agency-wide data dashboard with QA team for use across buildings and programs. Develops and cultivates a data-driven culture prioritizing continuous improvement across different programs and departments., • Presents impact data and implications to executive leadership and fund development team, ensuring that stewardship of programs funded through philanthropic partners is supported and advanced by evidenced outcomes., • In collaboration with Finance and Fund Development teams, ensures existing program expenditures are aligned with contractual requirements. Training and Professional Development: • Leads, coaches and mentors a dynamic team of approximately seven direct reports from senior leadership, and provides regular feedback so that key staff can continuously improve their supervision and mentoring skills., • Works closely with senior management and LCS Human Resources Department to analyze staff development needs, create new training programs, and modify or improve existing programs to ensure fidelity to service delivery models., • Facilitates professional development by identifying opportunities for staff to engage with industry peers. Partnerships and Organizational Impact: • Promotes Lantern’s programs in the public sphere. Represents Lantern on relevant committees and task forces, as well as speaking engagements, conference panels and trainings., • Works closely with the Executive Director to cultivate partnerships with philanthropic organizations, corporations, and local service providers. Helps research, conduct outreach, and secure program funding and other forms of material support., • Assists in various organizational development activities such as all-staff meetings and outings; drafting of statements pertaining to mission, diversity, equity and inclusion (DEI), and values; and use of social media outlets. Qualifications: The Chief Program Officer (CPO) must be a seasoned and visionary leader with a minimum of 15 years of progressively responsible experience in the human services sector, including at least 10 years in a leadership capacity. A master’s degree is required, preference given to candidates with LCSW and additional advanced degrees and/or relevant licensures or certifications. • Demonstrated experience in program innovations, supervision, clinical oversight, funders relationships and fiscal management., • Expertise in developing and monitoring metrics to measure programmatic outcomes for homeless services, mental health/substance abuse services, housing services or other related fields., • Excellent writing and interpersonal skills., • Ability to collaborate with a dynamic leadership team to manage within a rapidly growing organization., • Strong community relationships in New York City, across government sectors, preferably with an emphasis on health and human services., • Adaptable and able to multitask and work within a fast-moving environment, while also driving toward clarity and solutions., • Demonstrated resourcefulness in setting priorities and guiding investment in people and systems with the greatest quality and impact., • Experience working in a shelter environment is required Work Environment This position works primarily in shelter or supportive housing and office environments with frequent interaction across departments. The role may require presence at indoor and outdoor events and occasional exposure to varying noise levels and activity. Physical Demands The role may require standing, walking, bending, and lifting or moving equipment such as tables, chairs, or supplies, with or without reasonable accommodation. Note Lantern Community Services provides equal employment opportunities to all employees and applicants for employment. Lantern Community Services values the diversity of all our clients, staff, Board of Directors, and partners. By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities.

The Department of Housing Preservation and Development (HPD) oversees housing standards across all 3.7 million homes in New York City. As the nation's largest municipal housing agency, HPD is responsible for building and preserving affordable housing, protecting tenants from harassment and displacement, and holding landlords accountable across the five boroughs. Under Commissioner Dina Levy and the Mamdani Administration, HPD is pursuing an ambitious housing agenda focused on the needs of New York's tenants. With a broad set of tools including standards enforcement, tenant resources, and the creation of new affordable housing, HPD is committed to making New York City a more affordable place for renters and homeowners alike. The Office of Neighborhood Strategies (ONS) collaborates with nonprofits, community stakeholders, and elected officials to empower tenants and homeowners and to plan for neighborhood change, including the redevelopment of public land for affordable housing. The Office of Neighborhood Strategies is composed of two divisions and a cross-divisional unit reporting to the Deputy Commissioner: • The Division of Planning and Predevelopment (P&P) manages HPD's predevelopment and land use pipeline on City-owned land, as well as the agency's land use and resiliency policy., • The Division of Neighborhood Development and Stabilization (NDS) conducts community engagement and outreach through tenant and owner support programs, education programs, partnerships with community-based organizations, and neighborhood plans., • The Strategic Initiatives Unit (SIU) leads special planning and policy initiatives and provides essential technical, planning, and policy support to staff and the Deputy Commissioner of Neighborhood Strategies. As the Assistant Commissioner for the Division of Neighborhood Development and Stabilization, you will lead a talented group of professionals in helping to ensure that HPD's strategies and programs related to strategic preservation, and tenant and owner outreach/education strengthen the social, economic, and physical health of neighborhoods in a coordinated, holistic, and equity-driven manner. Your role will be to manage approximately 30 thoughtful, engaged directors, project managers, and contracts managers organized into five teams: • The Tenant Engagement and Special Projects Team plays a key role in implementing the tenant protection strategies outlined in the Mayor's Block by Block Housing Plan and the Rental Ripoff Report. The team manages the Partners in Preservation program, which combats tenant harassment and displacement by supporting tenant organizing and improving coordination between 20 community-based organizations, legal services providers, and government. The team also conducts trainings and public awareness campaigns to educate tenants about their rights and available resources., • The Owner Engagement and Events Team lead HPD's Homeowner Help Desk program a centralized resource for all NYC homeowners to receive support on foreclosure, home repairs, flood risk, estate planning, and scams. The team also manages the Zombie Homes Initiative and organizes Housing Resource Fairs, virtual and in-person classes on a wide range of topics, and other outreach events for homeowners, multi-family property owners, and the broader public., • The Neighborhood Contracts Team administers contracts with 80+ community-based organizations throughout New York City that provide housing services for tenants and homeowners including foreclosure prevention counseling, estate planning, tenant organizing and leadership development. The funding amounts to approximately $20 million per year, and the team closely works with the providers to develop the scopes of work, register their contracts, and process their invoices., • The HPD Navigators Team is HPD's customer service team. The team answers calls and emails from members of the public and helps them navigate agency resources. Inquiries are received either directly through the agency's main phone line and email (212-863-6300 and askhpd@hpd.nyc.gov) or as referrals from HPD staff, other City agencies, or partners., • The Neighborhood Planning and Equity Initiatives Team works with community stakeholders to promote equitable, diverse, and livable neighborhoods. The team coordinates with other HPD divisions, sister agencies, local stakeholders, and community-based organizations to conduct research, facilitate community planning workshops, implement targeted outreach to property owners, and produce neighborhood housing plans and policies. Your responsibilities will include: • Overseeing the development and implementation of strategies to proactively preserve affordable housing and ensure tenants and homeowners are protected from displacement., • Coordinating affordable housing studies and implementation strategies in collaboration with other internal partners and external agencies, such as the New York City Economic Development Corporation, Department of City Planning, and New York City Housing Authority., • Coaching division staff, including 2 Executive Director and a team of 5 Directors, to be effective managers and leaders within HPD and the communities that we serve., • Defining and driving innovations focused on internal operations in order to improve outcomes and the efficiency of staff., • Representing HPD interests in high-profile public-private planning/development processes, interagency policymaking initiatives, and in meetings with elected officials, exercising substantial independent judgment and providing direction to agency partners. Preferred skills include: • Subject-matter expertise: Thorough knowledge of New York City government, land use, affordable housing, and city planning issues and principles, including experience with neighborhood development and anti-displacement strategies; and experience working with tenant organizers, community-based organizations, civic associations, and advocacy organizations; a minimum of six years of professional experience in a related field; candidates with master's degrees in public administration, public policy, urban planning, urban design, or real estate are strongly preferred., • Exceptional project management skills, including ability to execute. Proven ability to: manage teams and complex projects with multiple internal and external stakeholders; to receive direction and anticipate next steps; to think through, communicate, document, organize, and execute on project goals and keep other team members on schedule. Ability to manage up, down, and across teams. Attentive to the details, organized, and able to follow through., • Outstanding communication skills: Extremely strong written, verbal, and presentation skills. Proven ability to produce and present high-quality materials in a variety of formats for internal and external audiences with varying levels of subject-matter expertise., • Strong analytical skills. Ability to understand, analyze and communicate qualitative and quantitative information in a variety of formats., • Good judgment: Ability to analyze a situation and understand what is needed, keen judgement about when additional input is needed, when to flag or resolve issues, and how to elevate when appropriate., • Collaborative and creative spirit: Excited to be part of a team, to work with others to solve problems creatively and get quality work done. Ability to hear, take, and give feedback effectively and productively; to motivate peers to get the job done. Minimum qualifications include: • A baccalaureate degree from an accredited college and four years of experience in one or more of the following areas: community organization, social work, urban development projects, real estate, public administration, or a related field, of which two years must have been in a field directly related to neighborhood improvement such as housing, community organization, urban renewal or planning, or real estate. A Law Degree or graduate work in an appropriate field may be substituted for up to two years of the general experience required; or, • Education and/or experience equivalent to "1", including part-time and/or volunteer experience. Public Service Loan Forgiveness is available for prospective employees of the City of New York. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/. New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

WHO IS CHI? Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence. WHO IS CHI? Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social a

Community Housing Innovations, Inc. CHI) is a not-for-profit housing and human services organization dedicated to ending generational poverty by helping families live in quality housing and gain independence. This role focuses on ensuring program participants receive services to locate and maintain

Community Housing Innovations, Inc. The role involves landlord outreach, client advocacy, and support with housing subsidy applications. Candidates should possess a bachelor's degree in a related field or equivalent experience, along with strong communication skills and familiarity with NYC housing

HourlyPosition TypeFull Time## DescriptionWHO IS CHI?Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence. Equal Employment Opportunity Employer (EEOE) Community Housing Innovations, Inc. Is famili

Community Housing Innovations, Inc. The position emphasizes collaboration with DHS and housing providers, ensuring quality services and accurate documentation while supporting families toward stable housing and independence. CHI) is seeking a Housing Specialist in Midtown Manhattan to help clients l

WHO IS CHI? Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence. WHO IS CHI? Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social

Community Housing Innovations, Inc. The role emphasizes collaboration with social workers and external providers to ensure benefits access and community linkages.

HourlyPosition TypeFull Time## DescriptionWHO IS CHI?Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence. Equal Employment Opportunity Employer (EEOE)**Community Housing Innovations, Inc. Our vision

Community Housing Innovations, Inc. Housing Specialist to support clients in locating and securing quality housing. The role includes outreach to landlords, housing advocacy, and assisting clients in navigating housing subsidy programs.

WHO IS CHI? Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence. WHO IS CHI? Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social

Community Housing Innovations, Inc. Housing Supervisor in New York City to oversee housing packet reviews for current and DHS programs. The ideal candidate will have a Bachelor’s Degree in a related field and at least two years of experience in housing services, with proficiency in communication a

HourlyPosition TypeFull Time## DescriptionWHO IS CHI?Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence. Equal Employment Opportunity Employer (EEOE) Community Housing Innovations, Inc. Must have

Community Housing Innovations, Inc. Housing Supervisor to manage housing packets and lead a team in Midtown Manhattan. You will ensure compliance with housing regulations, conduct meetings, and foster stakeholder relationships.

Community Housing Innovations is seeking a Housing Supervisor responsible for overseeing housing packet submissions and managing a team of specialists. The role requires strong knowledge of DHS-CARES and NYC housing resources. The ideal candidate will have a bachelor's degree and experience in housi

Community Housing Innovations (CHI) is looking for responsible individuals to assist program participants with locating and maintaining permanent housing. You will provide landlord outreach, complete housing applications, and ensure quality service compliance. Located in Rego Park, NY, the role requ

Equal Employment Opportunity Employer (EEOE) Community Housing Innovations, Inc. Coordinate with Case Managers on discharge plans to ensure needed service linkages and referrals to community‑based organizations are in place.