Director of Clinical Operations
25 days ago
Arverne
Job DescriptionDescription: POSITION SUMMARY:The Director of Clinical Operations provides operational and administrative leadership for the day-to-day clinical operations of the five sites. The Director is responsible for ensuring the efficient delivery of high-quality, patient-centered care while supporting organizational goals related to access, clinical quality, patient experience, provider productivity, workforce performance, compliance, and financial sustainability. RESPONSIBILITIES: • Oversee the day-to-day clinical operations of the five sites to ensure efficient patient flow, appropriate resource utilization, and timely delivery of services., • Identify barriers contributing to patient wait times, appointment delays, cancellations, and no-shows., • Partner with scheduling and clinical teams to optimize provider panels and appointment utilization., • Monitor patient flow from registration through discharge and identify opportunities to reduce delays and inefficiencies., • Ensure appropriate coordination of same-day, urgent, and routine services., • Support strategies that improve continuity of care and timely follow-up., • Identify opportunities to improve efficiency and reduce unnecessary operational costs without compromising quality or access., • Conduct regular one-on-one meetings, performance reviews, and coaching sessions., • Provide direct supervision and leadership to assigned clinical operations staff and managers., • Partner with the Chief Medical Officer, Medical Directors, and Site Managers to coordinate clinical and operational activities., • Establish and maintain standardized workflows that promote efficient, safe, and patient-centered care., • Monitor daily operations and proactively address operational barriers affecting patient care or staff performance., • Ensure appropriate coordination among providers, nursing, medical assistants, care management, behavioral health, dental, and other clinical services as applicable., • Ensure that clinical operations are aligned with organizational policies, procedures, strategic priorities, and FQHC requirements., • Conduct regular operational rounds and huddles to identify issues and ensure timely resolution., • Monitor health center performance against established clinical and operational goals and Key Performance Indicators (KPIs)., • Ensure continued annual recognition and compliance with NCQA Patient-Centered Medical Home (PCMH) standards and requirements., • Utilize Leader Standard Work and performance management tools to establish accountability and maintain alignment with departmental and organizational objectives., • Analyze productivity, access, patient flow, quality, staffing, and patient experience data to identify trends and performance gaps., • Ensure staff understand performance expectations and their role in achieving health center goals. Communicate performance results and emerging operational issues to senior leadership., • Partner with Finance and Leadership to monitor financial performance and operational trends., • Promote employee engagement, accountability, teamwork, and professional growth., • Address performance and employee relations matters in collaboration with Human Resources., • Maintain strong working relationships with the Medical Director, Site Manager, providers, nursing leadership, and administrative teams., • Participate in health center leadership meetings, operational reviews, and organizational committees., • Communicate operational priorities, performance results, and changes effectively to staff., • Escalate significant operational, staffing, quality, or compliance issues appropriately., • Collaborate with Finance, HR, IT, Quality, Compliance, Facilities, and other departments to resolve operational issues., • Other duties as assignedRequirements: Education and Experience Requirements • Bachelor’s degree in Public Health, Healthcare Administration, Health Services Administration, or a related field required. Master’s degree preferred., • Minimum of five (5) years of progressive experience in clinical operations, healthcare administration, or healthcare management, including at least three (3) years in a leadership or supervisory capacity., • Strong understanding of clinical workflows, healthcare regulations, regulatory compliance, and quality improvement initiatives., • Demonstrated experience leading multidisciplinary clinical teams, overseeing daily clinical operations, and implementing strategies to improve operational efficiency, patient care, and organizational performance., • Proven ability to manage competing priorities, drive process improvements, and collaborate effectively with clinical and administrative leadership. Preferred Qualifications • Experience working in a Federally Qualified Health Center (FQHC), community health center, or similar healthcare setting., • Working knowledge of Health Resources and Services Administration (HRSA) requirements, Uniform Data System (UDS) reporting, and associated quality and performance measures., • Proficiency in eClinicalWorks (eCW),