1000+ Best complex Jobs in Newark, NJ (June 2025) - page 13

Customer Service Representative (Remote)

We're looking for a Contract Customer Service Representative to join our team and support our members exceptionally. This role involves engaging with Garner members via phone, chat, and email to help them find the right healthcare for their needs, understand how our program works, and get their eligible claims paid. We seek detail-oriented individuals with strong written and verbal communication skills who can stay organized, handle complex situations, and maintain professionalism in every interaction. The ideal candidate will demonstrate a passion for helping others, an ability to de-escalate challenging situations, and a clear commitment to providing the best service possible. Key Requirements: Applicants must be located within the United States and must work in the United States for the duration of their employment. International applicants will not be considered. Excellent written and verbal communication skills: You must express yourself clearly and professionally, especially in written communication (emails, chat), with no grammatical or spelling errors. We value clear, concise writing. De-escalation skills: You must handle tense or difficult situations with empathy and patience. We want candidates who are comfortable managing escalations and who can demonstrate problem-solving abilities in these contexts Attention to detail: We are looking for candidates who can accurately follow instructions, pay close attention to member inquiries, and ensure solutions are clear and correct. Responsibilities: Deliver exceptional service to our members via phone, chat, and email, offering education, guidance, and healthcare benefits and claims assistance. Follow best practices for handling member inquiries and proactively suggest process improvements when identified. De-escalate member concerns with empathy and professionalism, providing effective and accurate solutions. Maintain a high level of accuracy in all written communication; ensure grammar, spelling, and punctuation are always correct. Attention to detail is critical: accurately capture member information, follow up on requests, and keep clear records of interactions. Send an requesting where for forward your resume. we pick the best candidates randomly. Thanks for your interest.

About Waltz AI Waltz AI is a cutting-edge marketing platform that empowers teams to build web pages, landing pages, and complete digital experiences through AI-driven prompts and a visual builder. We collect leads, automate email campaigns, and include built-in image editing—all backed by powerful, intuitive AI. The Role We’re seeking a passionate Project Manager to lead our development team. You’ll own the delivery of new features, coordinate across design, engineering, and QA, and ensure we hit milestones on time and on budget—all while fostering a culture of learning and innovation. Key Responsibilities - Plan, track, and drive development sprints from kickoff to launch - Serve as the primary liaison between product, design, and engineering - Define clear project scopes, timelines, and success metrics - Identify and mitigate risks; troubleshoot roadblocks in real time - Facilitate daily stand-ups, sprint planning, and retrospectives - Mentor and motivate team members; encourage professional growth What We’re Looking For - 3+ years of technical project management experience (software/web development) - Strong leadership skills with a bias for action and results - Excellent communicator—able to translate complex ideas for diverse audiences - Passion for AI-powered products and a willingness to roll up your sleeves - Adaptable mindset; eager to learn emerging tools and methodologies - Comfortable working remotely, with occasional travel to our NYC office (approx. 1–2 weeks/year) Nice to Have - Experience with Agile/Scrum frameworks - Familiarity with AI/ML product lifecycles - Background in marketing technology What We Offer Fully remote role with some occasional visits to our midtown office. Competitive $40/hr starting rate, paid weekly Opportunity to shape the future of AI in marketing How to Apply Submit your resume and a brief cover letter outlining your project management experience and why you’re excited about AI marketing. We’ll review applications on a rolling basis. Join us at Waltz AI and lead the charge in building the next generation of marketing technology!

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