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Job DescriptionWe are seeking a highly motivated Desktop Technician to join our collaborative, mission-driven, dynamic, and innovative campus technology team. Reporting to the onsite Desktop Lead, the Desktop Technician is responsible for delivering first and second-tier technical support for desktop software, desktop hardware, classroom technology, printing, and network-related issues to faculty, staff, and students on campus. This role requires effective communication of technical solutions in a friendly and professional manner, providing initial diagnostic and troubleshooting assistance primarily in person, and occasionally online or over the phone. Onsite Requirement: Monday-Friday in Fresno, CAEssential Job Duties • Troubleshoots and repair of laptop/desktop computers and related peripherals, • Performing preventative maintenance, deployments, swap outs and replacements., • Diagnoses and troubleshoots hardware, software, network, and system issues effectively, • Installs, sets-up, tests, and troubleshoots non-computer IT equipment such as media, video, and phone systems in the classrooms and on campus, • Configures, installs, maintains, troubleshoots; domains, user accounts, software accounts, network connectivity and wireless access, • Resolves technology-related difficulties experienced by faculty, staff, and students, • Develops and maintains desktop deployment systems to streamline the process of deploying images to endpoint devices, • Accurately inputs, assigns, and updates service requests and incidents into the IT ticket tracking system. Maintain records and generate reports as required. Respond to service requests and incidents logged through the designated ticketing system. Escalate complex service requests when necessary, • Utilizes, contributes to and approves newly created articles within the knowledge base to help resolve issues. Adhere to technical processes and procedures, • Collaborates with IT staff to resolve and manage tickets in the IT ticket tracking systemAdditional Responsibilities, • Coordinate with vendors to resolve problems, • Generate and review activity reports, • Other duties, as assignedRequired Skills/Abilities, • Ability to format, install, set up, maintain, and troubleshoot desktop and laptop computers, • Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and/or Google apps, • Good written and verbal communication skills, • Ability to explain technical concepts and train others in non-technical terms, • Ability to adhere to set schedules, meet deadlines, and cover shift patterns to provide the coverage needed for the client, • Ability to work collaboratively in a team environment, • A strong focus on customer service, • Good organizational skills with a keen attention to detail, • Ability to work independently and as part of a team, • Ability to manage multiple tasks and prioritize effectivelyMinimum Qualifications, • High school diploma or equivalent, • A minimum of one-year related experience in supporting personal computer hardware, software, peripherals, servers, printers, scanners, and classroom audiovisual technologyPreferred Qualifications, • Professional IT certifications such as CompTIA ITF+, A+, Network+, Server+, MCP, etc., • Associate’s degree or bachelor’s degree in computer science or a related field, • 2 or more years of related desktop experience in configuring, testing, and troubleshooting network connectivity and wireless access for computers or devices

Job Description If you are a problem solver who is detail-oriented and capable of multi-tasking, we want to talk to you! We are looking for experienced technicians. WiZiX Technology Group - Field Service Technician We are looking for a qualified candidate responsible for a full range of repairs and service procedures on copiers/printers. Good communication skills, a valid driver's license with a clean DMV record, and stable work history with verifiable references are required. Some lifting necessary. Job Responsibilities: • Troubleshooting and repairing office equipment (copiers, printers, fax machines, etc.), • Providing high-quality technical support to our customer base, • Communicating with customers to ensure satisfaction, • Developing options to solve unusual problems, • Mechanical and Electrical Mindset, • IT literate, • Experience and training with Toshiba, Ricoh, Savin, Kyocera, Brother, Lexmark, and other manufacturers is desired, • Production experience is a plus Just as we aim to help our customers grow their businesses through technology, we offer our own employees growth opportunities to reach their career goals. Among our company goals, we aim to be a long-term employer. That means providing our team with the training and certification they need to keep up with the fast-changing technology our office machines, devices and software employ. About WiZiX: WiZiX Technology Group, Inc. is a leading provider of office equipment & technology solutions in California and Nevada. WiZiX offers a wide range of products, including Copiers, Printers, Scanners, and other office equipment from top brands such as Kyocera, Toshiba, Ricoh, and Brother. WiZiX also provides VoIP Phone Systems, Managed Print Services, Document Management Systems, EV Charging Stations. At WiZiX, our mission is to provide the highest level of customer service, support, and technology solutions to our clients, enabling them to focus on growing their business and achieving their goals without having to worry about their office technologies.

Job DescriptionJob Summary/Company: Our client creates trust in the digital age with integrated security technologies in three business areas: Digital Security, Financial Platforms and Currency Technology. A Field Engineer will use his/her technical expertise and individual judgment to provide customer-site servicing, installation and repair of complex electromechanical equipment and will maintain a high level of customer satisfaction through the use of data-driven tools, proactive attention to customer requirements and positive customer interactions. This position provides support to customers on operational or maintenance aspects of equipment, receives escalated customer concerns on technical and service related problems, diagnoses mechanical, hardware, software, and systems failures using established procedures, determines the most effective repair/resolution to minimize customer downtime, and prepares reports for analysis of product failure trends and serviceability issues. Responsibilities: • Applies company policies and procedures to complete routine tasks., • Responds to service calls promptly, performs maintenance of equipment systems at customer sites and assists operators with operational problems that occur., • Represent our client in a highly professional manner., • Performs all administrative duties including record keeping, reporting, and inventory management in an accurate and timely manner., • Hands on experience with electro-mechanical equipment a plus., • Capabilities should include electro-mechanical troubleshooting ability, understanding of electronic principles, and a working knowledge of computer systems, PC’s and Networking., • Hands on experience with solenoids, belts, rollers, bearings, pneumatics, and guides a plus. This job is Hybrid Remote. Pay Range: Salary $62,000.00 to $70,000.00 We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees. Download the Sparks Group mobile app from Apple App Store or Google Play. Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.