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Job Description Aspiris is seeking a highly capable and experienced IT Site Lead to serve as the primary onsite IT resource at one of our flagship customer locations in New York City. This is a customer-facing role requiring a strong technical foundation, excellent communication and organizational skills, and a proactive mindset. This position is ideal for an experienced MSP technician ready to step into a steady, embedded role where they will take ownership of day-to-day IT support, user engagement, and coordination with the broader Aspiris team. Key Responsibilities • Serve as the primary onsite point of contact for IT support and coordination at a high-visibility client site., • Provide tier 1–3 support for end users, including desktop/laptop issues, software, printers, conferencing systems, and networking connectivity., • Act as the liaison between the customer and Aspiris, escalating issues as needed and coordinating remote team involvement., • Manage and maintain workstation and device setups, including onboarding/offboarding users, imaging devices, and asset tracking., • Support and coordinate small onsite projects such as office moves, conference room tech updates, and minor networking upgrades., • Ensure tickets are properly documented, tracked, and resolved within SLAs., • Collaborate with the remote NOC, escalation teams, and account managers to provide seamless customer service and technical execution., • Proactively identify and communicate recurring issues, user training opportunities, and process improvements., • Maintain awareness of customer-specific tools, standards, and procedures and ensure compliance with them. Required Skills and Qualifications • 3+ years experience in a Managed Service Provider (MSP) or multi-tenant IT environment., • Comfortable providing a wide range of desktop, end-user, and basic infrastructure support., • Strong troubleshooting and communication skills with the ability to manage customer relationships professionally and confidently., • Hands-on experience with Windows, Office 365, printers, VoIP systems, and basic networking (Wi-Fi, switches, patching)., • Proven ability to prioritize tickets, stay organized, and manage client expectations in a fast-paced environment., • Comfortable working autonomously onsite while remaining connected to a remote team., • Strong attention to detail and follow-through on documenting work, closing tickets, and ensuring accountability., • NYC-based or ability to commute daily to Manhattan office locations. Nice to Have • Familiarity with RMM and PSA tools (e.g., ConnectWise, Datto, NinjaOne, or similar)., • Experience managing onboarding/offboarding processes at scale., • Understanding of basic cabling, conference room AV setups, or equipment moves., • Ability to create clear documentation for systems and procedures., • Availability for occasional after-hours support or special project work. Why Aspiris • Competitive salary and comprehensive benefits., • Growth path within a growing, people-first MSP., • 100% reimbursement for training and certifications., • High-impact, client-facing role with autonomy and visibility.Company DescriptionAspiris isn't your typical MSP. We built the company to fix what's broken about the industry — bloated complexity, transactional relationships, and vendors who disappear after the sale. We cover the full stack: service, consulting, implementation, design, and strategy. But what actually sets us apart is simpler than that. We treat our clients like partners and our people like they matter — because they do. Technology moves fast. The relationships that make it work don't have to be complicated. That's the business we're in.Aspiris isn't your typical MSP. We built the company to fix what's broken about the industry — bloated complexity, transactional relationships, and vendors who disappear after the sale.\n\nWe cover the full stack: service, consulting, implementation, design, and strategy. But what actually sets us apart is simpler than that. We treat our clients like partners and our people like they matter — because they do.\n\nTechnology moves fast. The relationships that make it work don't have to be complicated. That's the business we're in.

Job Description About the Role We are seeking a smart, resourceful, and service-oriented Onsite Systems Engineer to provide white-glove technical support for a fast growing HVAC Private Equity client in the Bronx, NY. As the primary onsite resource, you’ll deliver hands-on desktop, network, and infrastructure support while collaborating with Network Doctor’s remote teams to ensure seamless service delivery. This role demands professionalism, agility, and confidence across a wide range of technologies. You don’t need to know everything—but you should know how to find solutions, ask the right questions, and leverage your team effectively. You’ll be employed by Network Doctor, a leading Managed Services Provider (MSP) supporting hundreds of organizations nationwide, giving you access to a full team of experts so you’re never tackling complex challenges alone. The role Hybrid (4 onsite days, 1 remote day) Monday - Friday from 9am-6pm (with an hour lunch). About Network Doctor Network Doctor is a premium IT Managed Services Provider delivering technology support and strategic guidance to clients across industries such as finance, healthcare, real estate, and professional services. We pride ourselves on a culture that values teamwork, professionalism, curiosity, and growth. Our mission is to make IT an enabler — helping businesses work smarter, faster, and happier. Key Responsibilities • Serve as the onsite technical resource for our Private Equity client in the Bronx, NY., • Provide white-glove desktop, network, and infrastructure support for executives and staff., • Troubleshoot and administer Google Workspace, Microsoft 365, network infrastructure, and user workstations, • Collaborate with Network Doctor’s remote teams for escalations, projects, and infrastructure initiatives., • Assist with IT projects such as migrations, network design, and disaster recovery implementations., • Maintain accurate ticketing, documentation, and asset inventory in ConnectWise., • Ensure consistent compliance with IT best practices, standards, and security requirements. Required: • 2+ years of IT support or systems administration experience within a professional environment., • Experience supporting C-Suite and executive clients in fast-paced environments., • Strong in Google Workspace and Microsoft 365 cloud environments, • Excellent verbal and written communication, professionalism, and customer service orientation., • Strong organizational skills, documenting, and the ability to manage multiple tasks effectively., • Experience supporting remote access tools, backups, and cloud infrastructure. Preferred: • MSP (Managed Services Provider) background., • Experience with the ConnectWise suite for ticketing and remote management., • Prior experience supporting high profile clients., • Physical ability to lift and move equipment such as servers or computers.

Job Description About the Company Solvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere One focuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. We provide executive-level, white-glove support. Opening Solvere One has an open position for an Onsite Help Desk Technician to provide support to one of our clients located in New York, New York. The duties of the position include fielding incidents via phone and email from client users. The Onsite Help Desk Technician is responsible for resolving all Tier 1 and passing all other requests on to tier 2 and Tier 3 technicians. The technician will also work on projects assigned by internal client IT staff. Employee will be expected to interact with users onsite daily in various capacities. Professionalism and courteousness are required. Excellent verbal and written communication skills are also required. Highly qualified candidates will be self-starters, highly motivated, and eager to contribute to the organization's well-being while operating in a fast-paced environment. This role reports to the Service Delivery Manager. Position Requirements: Examples of essential duties are interpreted as being descriptive and not restrictive. * Identifies, diagnoses, and resolves Tier 1 incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users. * Provides one-on-one end-user problem resolution for company-approved Personal Computer (PC) software. * Delivers, tags, set up, and assists in configuring end-user PC desktop hardware, software, and peripherals. * Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and third-party application problems. * Coordinates timely repair of PC equipment covered by third-party vendor maintenance agreements. * Performs minor desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements. * Create detailed technical documentation for resolutions of issues. * Enters and tracks all time and keeps all documentation up to date in PSA Platform in real time. * Identifies, documents and escalates all Tier 2 and Tier 3 incidents in a timely manner. * Update and maintain hardware inventory * Audio/visual support for conference and training room equipment Required Technical Experience: * Microsoft Windows Desktop OS installation and support * Apple / Mac Desktop OS installation and support * Microsoft Office 365 administration and support * iPhone / Android troubleshooting * Multi-factor Authentication configuration and support Preferred Technical Experience: * ConnectWise Manage * ConnectWise Automate * IT Glue * Sophos suite of solutions This is a full-time, salaried position. Salary commensurate with experience. Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc. Powered by JazzHR 0Ien5o7OSz

Job DescriptionSalary: $80,000 $90,000 Field Engineer Level 2 FLSA Classification: Exempt Computer Professional Reports To: Pod Lead Position Summary The Level 2 Field Engineer is a client-facing technical professional responsible for advanced troubleshooting, systems administration, and onsite technology solution delivery within Chelsea Techs Managed Services (MSP) pod structure. This role serves as an escalation point for complex technical issues and acts as the primary onsite technical presence for assigned clients. The position requires independent judgment, strong analytical capability, and the ability to manage multiple client environments. The Engineer is expected to exercise discretion in diagnosing, resolving, and preventing technical issues while maintaining high standards of client service and documentation. Essential Duties and Responsibilities • Serve as escalation point for complex Level 2 technical issues across multiple client environments., • Diagnose and resolve advanced hardware, software, networking, and endpoint issues., • Configure and support Microsoft 365, Azure, Azure Virtual Desktop, and endpoint management systems., • Perform systems troubleshooting including DNS, DHCP, LAN/WAN, wireless, and remote access environments., • Deploy, configure, and manage laptops, desktops, and peripheral devices., • Maintain accurate technical documentation, SOPs, and ticketing records in accordance with SLA standards., • Collaborate within pod structure to ensure client satisfaction and service continuity., • Windows 10/11 and macOS administration, • Microsoft 365 (E3/E5), Office 365, Azure, Azure Virtual Desktop, • Microsoft Intune and Mobile Device Management (MDM), • Jamf device management, • DNS, DHCP, and general networking troubleshooting (LAN/WAN/Wireless), • Remote Desktop Services, • Network printers, scanners, and workstation peripherals, • Video conferencing platforms (Teams, Zoom) and A/V systems, • ConnectWise, HaloITSM, and IT Glue (preferred), • Endpoint deployment and lifecycle management, • Asset inventory tracking and documentation, • 35+ years of progressive Service Desk or MSP experience, including escalation-level support., • Strong knowledge of Microsoft 365, Azure, networking, and endpoint management tools., • Demonstrated ability to exercise independent technical judgment. This role may require onsite client visits and the ability to lift equipment up to 25 pounds. Prolonged computer use and the ability to sit or stand for extended periods are required. Compensation The base salary range for this position is $80,000 $90,000 annually. Final compensation will be determined based on experience, skills, and internal equity. Employment Statement Chelsea Tech is an at-will employer. This job description is intended to describe the general nature and level of work being performed and is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Chelsea Tech is an equal opportunity employer and complies with all applicable federal, state, and local employment laws.

Job DescriptionSalary: $50,000 - $60,000 Title: Onsite Support & Hardware Engineer Location: Brooklyn, NY Department: Projects Job Type: Full-Time Ready to Escape the IT Grind? Come Build Something Greater with My IT Crew. AtMy IT Crew, we believe every team member deserves a voice. Since 2016, weve been a leader in the Managed Service Provider (MSP) space by doing things differentlyempowering our people, embracing innovation, and delivering exceptional service. We are looking for anOnsite Support & Hardware Engineerto join our Brooklyn team.This role is designed with a structured transition: You will begin your journey with a dedicated23 months immersion in Hardware & Inventory. During this initial phase, you will work internally to diagnose repairs, organize the stockroom, and master the equipment that powers our clients' businesses (from desktops and laptops to kiosks). Once this foundational period is complete,you will transition to your primary role as an Onsite Support Engineer.You will then serve as the trusted face of My IT Crew, traveling to client sites to build relationships and solve technical problems, utilizing the deep hardware expertise you gained during your initial training. This position is ideal for someone who wants to know the "nuts and bolts" of the hardware before becoming the hero who keeps our clients up and running onsite. What Youll Do Phase 1: Hardware Engineering & Inventory (Office-Based / First 23 Months) • Diagnose and repair a variety of hardware systems including desktops, laptops, kiosks, and networking equipment., • Manage the full lifecycle of hardware assets: receiving, labeling, storing, shipping, and tracking., • Coordinate with vendors for warranty claims, RMA processing, and hardware replacements., • Maintain accurate inventory logs and service records in ConnectWise and asset systems., • Ensure the workspace and equipment areas remain clean, organized, and secure., • Deploy to client locations to resolve critical system downtime, hardware failures, or network outages that cannot be fixed remotely., • Perform onsite installations, upgrades, and physical maintenance of IT systems., • Serve as the face of My IT Crew during site visits, collaborating with client staff to reassure them and resolve issues efficiently., • Act as a liaison between the client and the internal service desk during complex onsite troubleshooting. What You Bring Experience & Education • 3+ years of Windows-based IT support, systems administration, or hardware repair experience., • Associates or Bachelors degree in Computer Engineering/IT (Preferred) or equivalent experience., • Proven experience with hands-on hardware troubleshooting (component replacement, diagnostics)., • Strong understanding of PC components, operating systems (Windows/Linux), and networking basics (TCP/IP, switching)., • Familiarity with ticketing systems (ConnectWise preferred), documentation practices, and asset tracking., • Adaptability: Ability to switch gears between detailed bench work and high-pressure onsite client service., • Communication: Excellent interpersonal skills to work effectively with clients during outages., • Organization: Detail-oriented mindset for tracking inventory, RMAs, and documentation., • Problem Solving: A proactive mindset with strong critical thinking skills. Why Youll Love It Here • Useful, living documentation at your fingertips., • A team that listensand learns from each other., • Weekly collaborative trainings, not boring lectures., • New tools, new tech, and no gatekeeping., • A company that rewards initiative and values growthboth personal and professional. Sound like you? Lets talk. My IT Crew isnt just a place to workits a place to grow, contribute, and thrive. Come be part of a team thats redefining what IT support can be.

Job Description ROLE OVERVIEW We're looking for an IT Analyst who thrives in fast-paced healthcare environments and understands that a ticket isn't just a ticket—it's a clinician, a workflow, and ultimately a patient. You'll be the first point of contact for our clients, handling Tier 1 and Tier 2 support, dispatching to client sites, and collaborating with senior engineers on escalations. If you have background with EHR or practice management systems, we want to know. WHAT YOU'LL DO Client Support & Triage • Serve as the primary contact for inbound tickets and support calls; triage issues quickly and set accurate expectations with clients, • Diagnose and resolve Tier 1/2 issues across workstations, networking, peripherals, and Microsoft 365, • Escalate Tier 3+ issues to senior engineering with clear documentation and context, • Dispatch to client locations across the region to troubleshoot issues and support project deployments, • Install, configure, and support desktops, laptops, servers, networking equipment, and peripherals, • Lead new user onboarding and user termination/offboarding procedures, • Support EHR, practice management, and clinical applications at client sites; platform experience is a plus—but eagerness to learn is the baseline requirement, • Eager to learn clinical workflows in order to triage EHR-related issues effectively and communicate urgency to escalation teams, • Vet hardware and software requests from clinical staff for compatibility and compliance fit, • Operate with HIPAA awareness in every client interaction—data handling, remote access, and device management, • Identify and flag potential security risks and vulnerabilities to the internal team Required • 3–5 years of experience at a managed service provider, • 4-year degree in Computer Science, Information Systems, or equivalent field experience, • Strong Tier 1/2 troubleshooting skills across Windows desktop OS, Microsoft 365, Active Directory, and networking (DNS, DHCP, VPN, firewall basics), • Experience with Windows Server environments (AD, DNS, DHCP, GPO, Security Groups), • Familiarity with a PSA ticketing platform such as Autotask or ConnectWise, • Understanding of HIPAA and the role of IT in protecting PHI, • Clean driving record and reliable transportation for client site visits, • Healthcare IT MSP experience—you've worked in clinical environments and understand the stakes, • Hands-on experience with EHR or PM systems: NextGen Enterprise/EPM, eClinicalWorks, Athenahealth, Greenway, Epic, or similar, • Datto RMM or equivalent RMM platform experience, • Workspace One / AirWatch MDM experience, • You communicate clearly—with clients, with engineers, and in ticket notes, • You manage your own time and don't need hand-holding to prioritize a queue, • You're calm when things break and methodical when diagnosing the cause, • You take compliance seriously and understand why it matters in healthcare, • You're genuinely curious about clinical systems and motivated to build that expertise

Job DescriptionSalary: 65k Base Salary DOE plus commission Electronic Environments is an industry leader in customized residential technology solutions. For over 30 years, our focus is to provide clients with simple-to-use solutions of the latest A/V and environmental controls. EENY brings unmatched knowledge and experience along with the highest standards to our clients in the New York Tri-state area and beyond. We pride ourselves having driven and collaborative teams: exceptional people delivering exceptional results! Join our diverse group of highly talented individuals who contribute to Electronic Environments fast paced, casual, and supportive work environment. We are currently looking for a AV Salesperson person for New York City. MUST have prior AV/Construction industry based experience and ability to close leads. Book of business a plus. Primary Responsibilities: • Manage and maintain relationships with our clients, • Develop, manage, and follow up prospective client leads based on EENYs offerings, • Provide accurate and timely details in accordance with EENYs design and project management standards used for the design of EENY systems and deliverables including proposals, financial documents, contracts etc., • Visit and communicate with clients as needed to ensure complete satisfaction, • Prepare and present sales activity reports for all contact and opportunities, • Coordinate project milestones from sales associate to project manager throughout all phases of the project., • Follow projects through to final adjustment and commissioning of installed systems, • Continually define ways to increase customer satisfaction and deepen client relationships, • Manage all opportunities, accounts, and contacts in ConnectWise CRM database. Including architects, designers, general contractors, and clients., • Update information in CW and provide status updates at weekly sales meeting, • Administer marketing initiatives such as outreach, mailers, e-mail campaigns, and direct client interactions., • Build new business by identifying possible leads, building, enhancing and developing new client relationships., • Other duties as assigned Technical Responsibilities for this position include: • General understanding and willingness to learning equipment installed by EENY, • Understands the importance of continued Technical Learning, • Has basic working knowledge of all or some of the following areas:, • Audio & Video Distribution Concepts and Equipment, • Networking Standards, • Working Knowledge of lighting and shade control systems, • Working Knowledge of home cinema and high-end audio systems, • Working Knowledge of Crestron Control Systems, • Working Knowledge of Savant Control Systems Requirements of the Sales and Business Development: • Excellent verbal and written communication skills, • Must be organized and proficient in time management skills, • Aptitude for working within multiple software platforms, • Comfortable selling and interacting with VIP clientele, • Project management experience a plus, • Business to client experience required, smart home integration sales preferred, • ConnectWise experience a plus Work as an integral part of a creative, result-oriented, dedicated team that collaborates closely on all activities. Our culture thrives on collaboration, inclusiveness, humility and understanding the value of reputation. C4 Our company benefits include: • Competitive salary based on experience, • Insurance benefits (Medical, Dental, Vision, FSA, Life, AD&D, LTD), • 401(k) retirement plan, • Generous PTO policy, • Access to employee purchase opportunities, • Casual work environment & strong commitment to work/life balance, • Continuous training opportunities as well as attendance to industry conferences

Job Description Inspiroz is seeking a driven, detail-oriented School Technology Specialist (STS) to join our on-site IT support team in New York City. As an STS, you will play a crucial role in supporting the day-to-day technology support across Inspiroz’ portfolio of charter schools. Working under the supervision of an Inspiroz Service Delivery Manager, you will interact regularly with our remote technical support team and various client contacts. For over a decade, Inspiroz has established a reputation in the Managed IT Services industry as a premier provider of charter school focused technology strategy and support. Inspired by our core values of: People Centered, Continuous Learning, Find a Way, Good People, A Better World, Lifelong Partners, Team Players and Ambition, we excel in serving our partners and adapting to their ever-changing technology needs. Take the next step in your IT career, and apply today! Key responsibilities for this position include the following: Technical support and problem resolution • Take the lead in resolving technical issues that require on-site support., • Manage on-site installation, repairs, and maintenance for workstations, network equipment and peripheral devices., • Conduct thorough troubleshooting to identify the root cause of problems., • Assist with projects on an as-needed basis, collaborating with project teams and stakeholders as required., • Act as the liaison between on-site operations and the remote IT support team in India., • Communicate technical issues and requirements to the remote team accurately and clearly., • Provide detailed information and documentation to facilitate remote troubleshooting and support., • Works closely with the remote service desk team to resolve technical issues., • Stay up-to-date with the latest technology trends, advancements, and best practices in the education sector. Customer support and service • Communicates updates, challenges, and tasks to the client in a clear and timely manner., • Listens actively to client concerns and addresses them appropriately., • Establishes and maintains strong relationships with clients, fostering a sense of trust and partnership., • Assists clients in aligning technology solutions with their specific goals and requirements., • Ensures client satisfaction by following up on issue resolution and providing necessary support., • Takes personal interest in the quality of work and meeting customer needs., • Demonstrates professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions., • Responds to emails within two hours during business hours and ensures timely responses to after-hours emails or requests, as per the company's communication policy.’ Time Entry and Ticket Management • Accurately and diligently tracks time spent on-site using ConnectWise Manage's time entry feature., • Regularly updates ticket statuses and provides clear and concise notes for effective communication and collaboration., • Follows the company's established workflow procedures, including ticket creation, assignment, and resolution processes in ConnectWise Manage. Knowledge of: • Windows Systems, • Mac Systems, • Active Directory, • Networking equipment and concepts, • Excellent customer service skills, • Excellent hands-on technical support skills, • Ability to demonstrate passion for technology, innovation, troubleshooting, and making a difference., • Ability to adapt to changing situations, be flexible in approach, and effectively multitask., • Ability to self-motivate and work independently when required, taking initiative and ownership of tasks., • Ability to assess own limitations, recognize when to ask for help, and effectively collaborate with others. Education: The successful candidate should have a Bachelor’s Degree in a Technology related field or equivalent certifications. Experience: The successful candidate should have at least 1-2 years’ experience in Tier 1 and 2 technical support. Benefits What Our Ideal Candidate Will Receive: • A company focused on maintaining a great company culture, • An opportunity to make a difference in the company and to be rewarded for doing so, • A company that is always looking to improve while adhering to our core principles., • An opportunity for career growth within the organization, • Competitive compensation package with variable pay potential and benefits

Job DescriptionSalary: $100,000+ Location: Brooklyn/Remote Department: Partner Growth Job Type: Full-Time Position Summary At My IT Crew (MY IT CREW), we dont just serve clients, we partner with them. As a vCIO, you are the strategic quarterback for assigned accounts. This role blends relational leadership with technical and business acumen to ensure every client relationship is proactive, profitable, and aligned with MY IT CREWs commitment to world-class managed services. Youll be responsible for client satisfaction, strategic planning, and business expansion across the client lifecyclefrom onboarding through ongoing reviews and renewals. Youll lead recurring Technology Review Meetings, build annual IT roadmaps, quote solutions, manage licensing and lifecycle, and serve as the escalation point for account-related concerns. Your impact directly influences MY IT CREWs retention, revenue, and reputation. Key Responsibilities Client Strategy & Relationship Management • Serve as the single point of accountability for assigned clients post-onboarding., • Lead scheduled Cadence Calls and Technology Business Reviews (TBRs) to ensure alignment with client goals., • Develop and maintain strategic roadmaps aligned with client objectives and MY IT CREW best practices., • Anticipate needs through data and relationship cuesresolving concerns before they escalate., • Quote and scope solutions for hardware, licensing, services, and projects., • Identify and execute cross-sell and upsell opportunitiesmove clients toward standard stack adoption., • Collaborate with Project Engineers, TAMs, vCIOs, and Sales Engineers to ensure solution fit., • Own the lifecycle calendar: warranties, licensing, contract renewals., • Maintain asset intelligence via ITGlue., • Present lifecycle and licensing updates as part of proactive roadmap conversations., • Act as the non-technical escalation point for service dissatisfaction or process breakdowns., • Facilitate internal triage between Service, TAM, and Projects teams to resolve client issues., • Ensure all Technology Review Meetings follow My IT Crews playbook (agenda, post-review tasks, documentation)., • Keep ConnectWise, IT Glue updated with client notes, roadmap items, and account metrics., • Engage with TAMs, Projects, CS, and Centralized Services to execute client initiatives., • Deliver feedback loops from client interactions to internal stakeholders., • 2+ years in vCIO, Account Management, or Client Success within an MSP or IT consulting environment., • Working knowledge of IT infrastructure, MSP services, and business technology strategy., • Proficiency with quoting, solution design, and technology budgeting., • Experience using tools such as ConnectWise, ITGlue., • Exceptional relationship-building, communication, and follow-up skills., • Client Engagement: % of Cadence Calls and Technology Reviews completed on schedule., • Client Retention & CSAT: Retention rate of assigned accounts, CSAT from account-related tickets., • Opportunity Management: Revenue generated from quoting, % closed-won opportunities., • Lifecycle Execution: % of clients with current lifecycle plans and renewals handled on time., • Strategic Planning: % of clients with documented roadmaps and annual budgets., • Ticket Resolution: SLA compliance for account/quoting-related tickets. Culture Fit & Philosophy At My IT Crew, we are practical problem-solvers who believe in clarity, accountability, and momentum. We are not vendors, we are partners. Our clients rely on us to lead, not just react. As a vCIO, you will be the voice of that leadership. We are building something greatand this role is a cornerstone.

Job Description About the Company Solvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere One focuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. We provide executive-level, white-glove support. Opening Solvere One has an open position for an Onsite Help Desk Technician to provide support to one of our clients located in New York, New York. The duties of the position include fielding incidents via phone and email from client users. The Onsite Help Desk Technician is responsible for resolving all Tier 1 and passing all other requests on to tier 2 and Tier 3 technicians. The technician will also work on projects assigned by internal client IT staff. Employee will be expected to interact with users onsite daily in various capacities. Professionalism and courteousness are required. Excellent verbal and written communication skills are also required. Highly qualified candidates will be self-starters, highly motivated, and eager to contribute to the organization's well-being while operating in a fast-paced environment. This role reports to the Service Delivery Manager. Position Requirements: Examples of essential duties are interpreted as being descriptive and not restrictive. * Identifies, diagnoses, and resolves Tier 1 incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users. * Provides one-on-one end-user problem resolution for company-approved Personal Computer (PC) software. * Delivers, tags, set up, and assists in configuring end-user PC desktop hardware, software, and peripherals. * Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and third-party application problems. * Coordinates timely repair of PC equipment covered by third-party vendor maintenance agreements. * Performs minor desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements. * Create detailed technical documentation for resolutions of issues. * Enters and tracks all time and keeps all documentation up to date in PSA Platform in real time. * Identifies, documents and escalates all Tier 2 and Tier 3 incidents in a timely manner. * Update and maintain hardware inventory * Audio/visual support for conference and training room equipment Required Technical Experience: * Microsoft Windows Desktop OS installation and support • Apple / Mac Desktop OS installation and support, • Google Admin support, • Microsoft Office 365 administration and support iPhone / Android troubleshooting * Multi-factor Authentication configuration and support Preferred Technical Experience: * ConnectWise Manage * ConnectWise Automate * IT Glue * Sophos suite of solutions This is a full-time, salaried position. Salary commensurate with experience. Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc. Powered by JazzHR 29qe6mvm24

Job Description Network Doctor is an IT managed services firm where company culture and teamwork are essential. Our firm provides IT support to hundreds of SMB companies in the NY-metro area, across a diverse range of industries including finance, healthcare, real estate, non-profit, and others. We are focused on creating and maintaining a comfortable, collaborative, and inclusive environment, where everyone has a voice and all suggestions will be given consideration, as long as they are delivered in a productive and respectful manner. This ideology is at the core of our who we are and want to be. We are looking to hire individuals with a passion for working in a team environment alongside many talented technology and administrative professionals. About the Team: The Project Team at Network Doctor is responsible for all technology implementations that require more than just a simple work order or request. They work with a wide variety of technologies, including but not limited to networking, systems administration, cloud services, security services. Position Details: The candidate should be a motivated individual looking to work in a stimulating, fast-paced and collaborative atmosphere. Responsibilities will be diverse and often require personal judgment. Successful engineers will assist in the technical planning and implementation of projects, create configurations documentation for use by other technicians, perform technical work onsite at client locations, and keep an eye on the quality of project work being completed. The team member would work from our Englewood Cliffs, NJ office and when needed travel onsite to our clients. Key Responsibilities: • Azure infrastructure deployment, administration and support, • Migrating workloads into Microsoft Azure IaaS and Microsoft SharePoint., • Server migrations from physical-virtual/virtual-virtual, • Installing, configuring, and maintaining Windows Server environments., • Installing, configuring, and maintaining Hypervisor solutions such as VMWare and Microsoft Hyper-V., • Configuring and deploying networking equipment: like switches and firewalls and wireless access points., • Configuring, implementing, and supporting virtual desktop delivery solutions like Citrix DaaS (Virtual Apps and Desktops) and Windows Remote Desktop Services., • Configuring storage devices such as SANs and NASs with redundant disk volumes, delivering LUNs via ISCSI, • Technical planning, leading office relocations, and leading email migrations - both On-premises to Cloud and Cloud to Cloud., • Setting up and managing backups solutions., • 5+ years of experience with IT systems administration., • Azure infrastructure deployment & administration experience is a must, • Solid foundation with IT Infrastructures and experience in maintaining them., • Great verbal & written communication skills, • Must be organized and detail oriented, • Team player; excels in team collaboration, • Excellent interpersonal, customer service and problem-solving skills, • Strong time management and organizational skills with the ability to manage multiple tasks and changing priorities, • Dependable & responsible, • MSP Experience, • Advance level Azure Certifications, • Technical Certification in the above mentioned areas, • Familiarity with the ConnectWise Suite for ticketing and remote management, • Physical ability to lift and move 50lbs

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Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash