Connectwise jobs in Bayonne, New JerseyCreate job alerts

Join the Team! Is technology your passion? Do you want to work with smart, forward-thinking individuals? Do you want to grow in career you love? At Align, our professionals are the key to our success. We don’t just hire talent, we invest in exceptional people who are forward-thinking, results-driven, and passionate about what they do. We’re a group of tech-savvy professionals who are motivated by making an impact. Our culture is one of unbounded opportunity that celebrates the passions, skills and ideas of our team—work hard, play hard, be smart! We believe great communities lead to great companies. That’s why we offer a dynamic workplace where you feel inspired, engaged and innovative. We offer professionals opportunities to train in the leading technologies, make an impact within the industry and acquire valuable new skills whether on client sites or in one of our regional offices. Overview Align seeks a hands-on, detail-oriented Senior Accountant with 4–6 years of corporate accounting experience and deep expertise in Sage Intacct to support our growing IT services organization. This role will lead the Sage Intacct ERP implementation from a Accounting Team user perspective, working closely with external software consultants for the configuration and internal stakeholders to ensure a successful rollout and ongoing optimization. The ideal candidate has strong accounting fundamentals, experience managing month-end close, reconciliations, and reporting, and is a power user of Sage Intacct. This role is well-suited for someone with a passion for improving systems and processes while contributing to high-quality financial reporting. • This hybrid role reports to the Controller and will primarily work remotely, with 3 days per week in our Iselin, NJ office., • Full-time position with base salary in the $110,000–$115,000 range (commensurate with experience), full benefits, paid training, and performance-based bonuses. Key Responsibilities Sage Intacct Implementation & Optimization • Serve as the accounting team lead for Sage Intacct implementation, collaborating with internal teams and external consultants., • Manage configuration, data migration, testing, validation, and training from a user/functional perspective., • Partner with software vendors to integrate relevant software (e.g., ConnectWise, Procore, Avalara, Microsoft Report Designer, Brightgauge, SmartConnect) into Sage Intacct and improve and automate accounting workflows, • Post-implementation, serve as the go-to Sage Intacct power user, identifying opportunities to enhance workflows and reporting., • Ensure full and effective use of core modules (GL, AP, AR, Projects, Expense, Cash Management, Reporting). Core Accounting & Reporting • Work closely with the Controller to support monthly and year-end close processes, including journal entries, accruals, and reconciliations., • Prepare monthly, quarterly, and annual financial statements in accordance with GAAP., • Perform detailed account reconciliations, including cash, intercompany, and deferred revenue accounts., • Validate AR and revenue data across systems to ensure consistency with the general ledger., • Support audit preparation and participate in internal and external audit activities., • Additional special projects and team support as needed. Process Improvement • Work with the Director of Accounting to enhance internal controls and documentation during and after ERP deployment., • Recommend enhancements and design reports and dashboards using built-in Sage Intacct tools., • Assist in Avalara integration, tax compliance, and sales tax reconciliations. Financial Planning & Analysis Support • Conduct variance analysis on actuals vs. budget., • Provide ad hoc reporting, insights, and support for executive decision-making., • Assist in building financial models for forecasting and cash flow analysis., • State registrations, annual filings and compliance Qualifications • Bachelor’s degree in Accounting or Finance required; CPA or CPA-track a plus., • 4–6 years of progressive accounting experience, ideally in an IT services or professional services firm., • Strong experience with Sage Intacct (implementation and/or daily use); experience leading or supporting ERP implementations from the user side is required., • Demonstrate fluency in Sage Intacct and ability to guide system usage and training post-implementation., • Meet high standards for accuracy, timeliness, and transparency in all reporting., • Maintain clear documentation of workflows and ERP configurations for accounting processes., • Solid understanding of GAAP, internal controls, and month-end processes., • Advanced Excel skills; familiarity with system integrations and reporting tools a plus., • Ability to manage multiple priorities in a fast-paced, evolving environment., • Self-motivated, detail-oriented, and proactive in problem-solving and process improvement., • Strong communication and collaboration skills, with the ability to work across departments and with external consultants/vendors. For more details, visit _. Tier - 2 Align is a premier global provider of technology infrastructure solutions. Align specializes in designing and deploying technology infrastructure solutions from the desktop to the data center as well as providing managed IT services for clients. Our professional services team, which includes , and provide strategic consulting, design, project management, engineering, implementation and support. Our best-in-class team provides IT services and cybersecurity advisory for clients within the Alternative Investment industry. Align is a Microsoft Tier 1 Cloud Solutions Provider (CSP) and Gold Partner. Our client centric approach and passion for driving IT innovation has enabled us to provide tailored solutions and business transformations for over three decades. Leading firms have relied on Align to provide forward-thinking technology strategies that support their current and future business needs. Our teams have flawless track records of delivering technical solutions and have established long-standing relationships with an impressive client list of both Global 1000 and SMB clients. We work across a diverse list of industries including financial services, life sciences (pharmaceutical and health care), retail, technology, media and telecommunications. For more information, visit: _

Job DescriptionSalary: $100,000+ Location: Brooklyn/Remote Department: Partner Growth Job Type: Full-Time Position Summary At My IT Crew (MY IT CREW), we dont just serve clients, we partner with them. As a vCIO, you are the strategic quarterback for assigned accounts. This role blends relational leadership with technical and business acumen to ensure every client relationship is proactive, profitable, and aligned with MY IT CREWs commitment to world-class managed services. Youll be responsible for client satisfaction, strategic planning, and business expansion across the client lifecyclefrom onboarding through ongoing reviews and renewals. Youll lead recurring Technology Review Meetings, build annual IT roadmaps, quote solutions, manage licensing and lifecycle, and serve as the escalation point for account-related concerns. Your impact directly influences MY IT CREWs retention, revenue, and reputation. Key Responsibilities Client Strategy & Relationship Management • Serve as the single point of accountability for assigned clients post-onboarding., • Lead scheduled Cadence Calls and Technology Business Reviews (TBRs) to ensure alignment with client goals., • Develop and maintain strategic roadmaps aligned with client objectives and MY IT CREW best practices., • Anticipate needs through data and relationship cuesresolving concerns before they escalate., • Assist with third-party vendor relationships to relieve clients of technical burdens. Opportunity Management & Growth • Quote and scope solutions for hardware, licensing, services, and projects., • Identify and execute cross-sell and upsell opportunitiesmove clients toward standard stack adoption., • Collaborate with Project Engineers, TAMs, vCIOs, and Sales Engineers to ensure solution fit., • Coordinate with vendors for competitive pricing and availability. Lifecycle, Licensing & Asset Management • Own the lifecycle calendar: warranties, licensing, contract renewals., • Maintain asset intelligence via ITGlue., • Present lifecycle and licensing updates as part of proactive roadmap conversations., • Partner with Inventory & Procurement to ensure timely ordering, delivery, and implementation. Escalation & Issue Resolution • Act as the non-technical escalation point for service dissatisfaction or process breakdowns., • Facilitate internal triage between Service, TAM, and Projects teams to resolve client issues., • Provide transparency and continuity of communication during escalations. Process Excellence & Documentation • Ensure all Technology Review Meetings follow My IT Crews playbook (agenda, post-review tasks, documentation)., • Keep ConnectWise, IT Glue updated with client notes, roadmap items, and account metrics., • Maintain up-to-date client budgets including strategic initiatives and anticipated spend. Cross-Functional Collaboration • Engage with TAMs, Projects, CS, and Centralized Services to execute client initiatives., • Deliver feedback loops from client interactions to internal stakeholders., • Participate in regular internal syncs (weekly AM meetings, EOS L10s, 1-on-1s). Required Experience & Skills • 2+ years in vCIO, Account Management, or Client Success within an MSP or IT consulting environment., • Working knowledge of IT infrastructure, MSP services, and business technology strategy., • Proficiency with quoting, solution design, and technology budgeting., • Experience using tools such as ConnectWise, ITGlue., • Exceptional relationship-building, communication, and follow-up skills., • Strong documentation, task tracking, and time management. Performance Metrics (KPIs) • Client Engagement: % of Cadence Calls and Technology Reviews completed on schedule., • Client Retention & CSAT: Retention rate of assigned accounts, CSAT from account-related tickets., • Opportunity Management: Revenue generated from quoting, % closed-won opportunities., • Lifecycle Execution: % of clients with current lifecycle plans and renewals handled on time., • Strategic Planning: % of clients with documented roadmaps and annual budgets., • Ticket Resolution: SLA compliance for account/quoting-related tickets. Culture Fit & Philosophy At My IT Crew, we are practical problem-solvers who believe in clarity, accountability, and momentum. We are not vendors, we are partners. Our clients rely on us to lead, not just react. As a vCIO, you will be the voice of that leadership. We are building something greatand this role is a cornerstone.

Job Description ABOUT SOURCEPASS At Sourcepass, we're redefining what it means to be an IT partner. We deliver more than support to our clients; we deliver transformation. By combining excellent service, strategic guidance, and proprietary innovation, our award-winning team helps to simplify technology and amplify results for our clients. Empowered by Quest®, our intelligent IT management platform, we ensure our clients have complete visibility, proactive security, and smarter decision-making to maximize their IT function. Sourcepass is honored to have been recognized by various industry leaders, including Channel Futures, Inc., The Channel Co., Channel Insider, Acronis, and more. We have been named to the CRN Tech Elite 250 and CRN MSP 500 in 2026 and were named the Acronis Service Provider of the Year, Pax8 Global Partner of the Year, and were among the Forbes Best Startup Employers in 2025 & 2026, among other recent awards. With local roots and national reach, Sourcepass empowers businesses across industries to focus on what matters most: their people, their mission, and their growth. If this matters to you as well, let's work together on empowering our client's teams, protecting their data, and enabling their growth. Join us and be part of our journey toward even greater accomplishments. POSITION SUMMARY As a Collections Specialist, you will be responsible for maximizing cash flow and improving DSO. In order to be successful in this role, you should have excellent communication and negotiation skills, and a proven ability to work independently. The Collections Specialist will be expected to act as a liaison between our customers and the organization in a way that supports our mission to deliver an IT experience that clients love, making someone with a combination of collections and customer service experience an ideal candidate. We are looking for a motivated and reliable team player who can work efficiently and effectively, while maintaining accuracy, in a fast-paced environment. The salary for this position is $60,000-$75,000. RESPONSIBILITIES • Maintain ownership of the AR Aging with respect to your assigned accounts, • Responsible for inbound and daily outbound collection calls and communications with clients, • Serve as a primary point of contact for clients regarding billing questions, account status, and payment-related inquiries, • Build and maintain professional, collaborative relationships with clients to encourage open communication and timely resolution of account matters, • Responsible meeting established performance metrics related to client outreach activity, including call and communication volume, • Drive measurable improvement in AR aging and past due balances through effective collections and issue resolution efforts, • Collaborate cross functionally to resolve customer disputes, • Assist with payment reconciliation and follow up on unapplied cash, discrepancies and bounced/failed payments, • Assist clients in navigating our customer billing portal, including guiding them through payment processing, autopay setup, and resolving related questions or issues, • Identify root causes and make recommendations for continuous improvement of AR and collections processes, • Negotiate payment plans, when necessary, • Prioritize proactive communications with customers to minimize losses associated with bad debt, • Demonstrate strong customer service skills when handling customer complaints and supporting issue resolution, • Notify management of any financial risk identified, • Make recommendations to put customers on credit hold, • Make recommendations for bad debt write offs, • Assist with cash flow forecasting, • Maintain knowledge of applicable laws, regulations, and compliance standards, • Meet deadlines communicated by management, • Maintain accurate and detailed account notes and collection activity logs, • Maintenance of records for auditing purposes, • Assist with yearly audits, • Additional projects and reporting, as needed DESIRED SKILLSET/EXPERIENCE • Associate's Degree preferred, • 5+ years with cash apps and collections experience required, • Microsoft Office application experience required, • Intermediate to Proficient Excel skills required, • NetSuite experience a plus, • ConnectWise Manage experience a plus, • Stripe experience a plus, • Strong verbal and written communication skills and interpersonal skills required, • Demonstrated ability to prioritize work and manage multiple projects concurrently, • Attention to detail, • Maintain strict confidentiality of sensitive client and company information., • Ability to work independently Sourcepass participates in the E-Verify program. As required by federal law, employees must complete an Employment Eligibility Verification (Form I-9) upon hire. Through the E-Verify program, Sourcepass will verify the identity and employment eligibility of all individuals hired to work in the United States. Sourcepass is also proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We can't wait to see what unique perspectives you'll bring to our team!

Job Description ACS International Resources (ACS) / Inspiroz is seeking a dedicated, detail-oriented Service Delivery Manager (SDM) to join our service delivery management team. As an SDM, you will play a crucial role in leading and ensuring the successful delivery of our IT services to our schools and corporate clients. Working under the supervision of our Director of Service Delivery, you will interact regularly with our remote technical support team, on-site technicians, and various key client contacts. This role requires travel within territory 35% of the time. If you have a deep understanding of IT services, a passion for education and technology, and proven experience in client relationship management and team leadership, take the next step in your career, and apply today! ACS, parent to Inspiroz, has been providing IT services and consulting for 30 years with great success. Principal offerings today include providing strategic advice, IT infrastructure services, and affordable, fully-staffed 24/7/365 IT support and remote monitoring services. ACS started working with schools in 2012 when KIPP Philadelphia became our first school partner. In 2016, we created Inspiroz to fully focus our work on K-12 education. Inspiroz is unique in that we focus our work on charter schools, and we understand what is needed to create and maintain an IT environment that allows teachers and leaders to drive student outcomes and operational excellence. Inspired by our core values of: Be Courageous, The Extra Mile, Today, Not Tomorrow, and Communicate, Communicate, Communicate we excel in serving our partners and adapting to their ever-changing technology needs. Key Responsibilities: • Client Relationship Management, • Participate in client meetings to review service status, onsite priorities, open tickets, and escalations, • Act as the primary service owner for assigned clients, ensuring issues are driven to resolution with the appropriate teams., • Serve as an escalation coordination point—understand issues, assign next steps, and ensure timely follow-up and communication (not expected to personally resolve technical issues)., • Build and maintain strong relationships with client stakeholders and manage expectations effectively., • Regular onsite client visits to engage with stakeholders, support the field and remote team, and ensure service quality and alignment with client expectations, • Team Management and Development, • Lead and manage School Technology Specialists (STS) and Business Technology Specialists (BTS) across assigned client sites., • Provide high-quality customer service and support through strong team coaching, accountability, and performance management., • Conduct regular 1:1 meetings to review performance, priorities, and development plans; coach through technical, process, and people challenges., • Conduct onsite observations and ride-alongs to assess team execution, professionalism, and technical competency., • Train and enforce adherence to daily/weekly checklists, documentation standards, and operational procedures., • Use ConnectWise and reporting dashboards to monitor ticket flow, SLA adherence, workload, and service quality., • Recognize positive behaviors and reinforce Inspiroz culture cornerstones and professional standards., • Participate in hiring decisions for STS/BTS as needed., • Collaboration with Remote MST / Infrastructure / Projects Teams, • Act as the operational bridge between onsite teams and remote MST/Infrastructure/Projects teams., • Ensure clear handoffs, communication, and follow-through on all tickets, escalations, and project work., • Use tools such as ConnectWise, N-able, ITBoost, and BrightGauge to track progress, performance, and outcomes., • Drive SLA compliance and ensure tickets are progressing, aging is controlled, and issues are resolved in a timely manner., • Additional duties as required, • Coordinate and support project planning, scheduling, and execution with remote and onsite teams., • Identify and implement practical operational improvements to enhance service delivery and team effectiveness. Requirements Education: The successful candidate should have a bachelor’s degree in a technology related field or equivalent certifications. Experience: The successful candidate should have at least 5 years of experience in a client and team management position. Be able to demonstrate experience leading teams and providing technical oversight to a team. Knowledge, Skills, and Abilities: The successful candidate will have: • Knowledge of:, • ITSM Tools (ConnectWise preferred) and ITIL best practices/framework, • Windows, Chrome and MAC O\S knowledge, • Active Directory, • Networking equipment and concepts, • Hardware repairs and installations, • Skills, • Excellent customer service skills, • Excellent leadership skills, • Excellent relationship-building skills, • Excellent verbal and written communication skills, • Extensive knowledge of the IT industry and previous MSP experience, • Abilities, • Ability to consistently communicate with Clients – outward and inward (listening, identifying areas for improvement): End of Week report, status updates, monthly and/or quarterly reviews., • Ability to communicate technical concepts to technical and non-technical users., • Ability to adapt and implement new procedures and systems effectively., • Ability to self-motivate and work independently when required, taking initiative and ownership of tasks., • Ability to assess own limitations, recognize when to ask for help, and effectively collaborate with others. Benefits What you will receive: • A company dedicated to fostering and maintaining a positive and inclusive company culture., • An opportunity to make a meaningful impact within the company and be recognized and rewarded for your contributions., • A company that is committed to continuous improvement while upholding our core principles and values., • Clear paths for career growth and advancement within the organization, with opportunities to expand your skills and take on new challenges., • A competitive compensation package with generous benefits and bonus potential., • Engaging and diverse technical work performed in a dynamic and fast-paced environment., • Ongoing support for your continuous improvement and professional growth, with a focus on developing your technical expertise and skills., • Employee Benefits: Inspiroz provides a variety of benefits to employees, including health insurance coverage, paid holidays, and paid time off.

Job DescriptionCompany Description We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions). Job Description MSP Project Engineer — Contract Location: New York City Contract Length: 3–4 months Compensation: $60–$75/hour We’re working with a well-established Managed Services Provider looking for an experienced MSP Project Engineer to support client-facing infrastructure, cloud, migration and systems projects across a fast-paced New York City environment. This is a great fit for someone who can step into messy, real-world client environments, assess what needs to be done and drive projects forward without needing a lot of hand-holding. The ideal candidate has strong MSP experience, excellent client communication skills and the technical depth to handle a mix of Microsoft 365, Azure, networking, server, security and endpoint-related project work. What You’ll Be Doing You’ll support and execute technical projects for SMB and mid-market clients, including Microsoft 365 migrations, Azure/Entra ID work, server upgrades, network refreshes, security improvements, endpoint deployments and general infrastructure modernization. You’ll work closely with internal technical teams, account managers and client stakeholders to scope work, document environments, troubleshoot issues and make sure projects are completed cleanly and professionally. What We’re Looking For Strong candidates will have hands-on experience in an MSP or IT consulting environment and be comfortable working across multiple client networks and technology stacks. Ideal background includes: • Microsoft 365 administration and migration experience, • Azure / Entra ID experience, • Windows Server, Active Directory, DNS, DHCP and Group Policy, • Networking fundamentals: firewalls, switches, VLANs, VPNs and wireless, • Experience with backup, security, endpoint management and remote monitoring tools, • Ability to document work clearly and communicate well with clients, • Comfort owning project tasks from discovery through completion Nice to Have • ConnectWise, Autotask, Datto, Kaseya, NinjaOne or similar MSP tool experience, • Intune / Endpoint Manager experience, • SharePoint / OneDrive migration experience, • Firewall experience with SonicWall, Fortinet, Meraki, Sophos or similar, • Prior experience working onsite with NYC-area clients Why This Role This is a strong short-term contract for an MSP engineer who likes project work, variety and the chance to make an immediate impact. You’ll be working on real client environments, solving real infrastructure problems and helping push important projects across the finish line. Contract: 3–4 months Pay: $60–$75/hour Location: New York City Schedule: Standard business hours, with some flexibility depending on project needs. Qualifications MSP Experience Necessary. Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionSalary: 65k Base Salary DOE plus commission Electronic Environments is an industry leader in customized residential technology solutions. For over 30 years, our focus is to provide clients with simple-to-use solutions of the latest A/V and environmental controls. EENY brings unmatched knowledge and experience along with the highest standards to our clients in the New York Tri-state area and beyond. We pride ourselves having driven and collaborative teams: exceptional people delivering exceptional results! Join our diverse group of highly talented individuals who contribute to Electronic Environments fast paced, casual, and supportive work environment. We are currently looking for a AV Salesperson person for New York City. MUST have prior AV/Construction industry based experience and ability to close leads. Book of business a plus. Primary Responsibilities: • Manage and maintain relationships with our clients, • Develop, manage, and follow up prospective client leads based on EENYs offerings, • Provide accurate and timely details in accordance with EENYs design and project management standards used for the design of EENY systems and deliverables including proposals, financial documents, contracts etc., • Visit and communicate with clients as needed to ensure complete satisfaction, • Prepare and present sales activity reports for all contact and opportunities, • Coordinate project milestones from sales associate to project manager throughout all phases of the project., • Follow projects through to final adjustment and commissioning of installed systems, • Continually define ways to increase customer satisfaction and deepen client relationships, • Manage all opportunities, accounts, and contacts in ConnectWise CRM database. Including architects, designers, general contractors, and clients., • Update information in CW and provide status updates at weekly sales meeting, • Administer marketing initiatives such as outreach, mailers, e-mail campaigns, and direct client interactions., • Build new business by identifying possible leads, building, enhancing and developing new client relationships., • Other duties as assigned Technical Responsibilities for this position include: • General understanding and willingness to learning equipment installed by EENY, • Understands the importance of continued Technical Learning, • Has basic working knowledge of all or some of the following areas:, • Audio & Video Distribution Concepts and Equipment, • Networking Standards, • Working Knowledge of lighting and shade control systems, • Working Knowledge of home cinema and high-end audio systems, • Working Knowledge of Crestron Control Systems, • Working Knowledge of Savant Control Systems Requirements of the Sales and Business Development: • Excellent verbal and written communication skills, • Must be organized and proficient in time management skills, • Aptitude for working within multiple software platforms, • Comfortable selling and interacting with VIP clientele, • Project management experience a plus, • Business to client experience required, smart home integration sales preferred, • ConnectWise experience a plus Work as an integral part of a creative, result-oriented, dedicated team that collaborates closely on all activities. Our culture thrives on collaboration, inclusiveness, humility and understanding the value of reputation. C4 Our company benefits include: • Competitive salary based on experience, • Insurance benefits (Medical, Dental, Vision, FSA, Life, AD&D, LTD), • 401(k) retirement plan, • Generous PTO policy, • Access to employee purchase opportunities, • Casual work environment & strong commitment to work/life balance, • Continuous training opportunities as well as attendance to industry conferences

Job DescriptionCompany Description Symmetry IT is a leading provider of managed services, proudly serving businesses across Florida and Texas. We specialize in delivering custom IT support and security solutions tailored to meet the unique needs of our clients. With a commitment to innovation and excellence, we empower businesses to operate securely and efficiently. At Symmetry IT, we offer a fun and dynamic work environment where mentorship and professional growth are at the core of our culture. Join us and be part of a team that values collaboration, learning, and making a difference. Job Description We are seeking a skilled and motivated Network Engineer to serve as the dedicated, onsite technology resource at a prestigious high-end private club in the New York metropolitan area. Placed by us as a managed services deployment, this individual will operate as the client’s primary IT presence, responsible for the daily health, performance, and advancement of all technology infrastructure on property. This is not a traditional helpdesk role. The ideal candidate is a technically proficient engineer who understands the intersection of hospitality operations and enterprise IT, possesses hands-on network and VoIP experience, and can independently lead development projects that enrich the feature set of platforms integrated into the club’s environment. The candidate will interface directly with club management, booking teams, and operational staff while maintaining alignment with our service delivery standards. Key Responsibilities Infrastructure Operations & Daily Support • Serve as the onsite IT point of contact, providing day-to-day support of all club technology infrastructure, • Maintain, monitor, and troubleshoot LAN/WAN networks, switching, routing, and wireless systems, • Manage and support VoIP telephony platforms, including call routing, auto-attendants, call queues, and device provisioning, • Administer and support Microsoft 365 environments including Exchange Online, Teams, SharePoint, and OneDrive, • Perform regular health checks, patching cycles, firmware updates, and infrastructure audits, • Respond to and resolve IT support requests generated by bookings, events, and daily club operations, • Maintain documentation for network topology, device inventory, configurations, and change logs Bookings & Operational IT Support • Support IT requirements tied to the club’s booking and reservations systems, ensuring seamless technology integration with event operations, • Coordinate with front-of-house, food & beverage, and events teams to fulfill technology requests in support of member experiences, • Troubleshoot and resolve connectivity, A/V, telephony, and device issues during live events and daily operations, • Provide onboarding and basic training for staff on technology platforms and new tools as deployed Development Projects & Systems Integration • Lead and execute development initiatives aimed at expanding the feature richness of platforms currently in use at the property, • Identify opportunities to automate processes, improve workflows, and integrate disparate systems for operational efficiency, • Develop and maintain lightweight scripts or automation tools (Python, PowerShell, or similar) to support infrastructure management and operational tasks, • Collaborate with engineering team and third-party vendors to scope, plan, and deliver integration projects, • Manage vendor relationships for hosted platforms, telecom providers, and system integrators relevant to the client environment Security & Compliance • Maintain a secure network posture through firewall management, VLAN segmentation, and policy enforcement, • Monitor and respond to security alerts; support incident response protocols in coordination with our cybersecurity framework, • Ensure that all systems align with PCI-DSS and applicable data security standards relevant to hospitality environments Qualifications Technical Skills • Proficient in network design, administration, and troubleshooting: TCP/IP, VLANs, routing protocols (OSPF/BGP), switching, and firewall management, • Solid working knowledge of VoIP platforms — SIP trunking, hosted PBX, and call management systems (e.g., Cisco, Mitel, 3CX, or equivalent), • Strong command of Microsoft 365 administration: Exchange Online, Teams, SharePoint, Intune, and Azure AD/Entra ID, • Hands-on experience with enterprise wireless systems (Cisco Meraki, Aruba, Ruckus, or equivalent), • Coding or scripting proficiency in at least one language: Python, PowerShell, JavaScript, or Bash — for automation, API integrations, and development projects, • Familiarity with hospitality-centric platforms and vendor integrations (PMS, POS, booking systems, A/V, BMS, or access control) is a strong plus, • Experience with system integration methodologies, API management, and platform interoperability Soft Skills & Attributes • Polished, professional demeanor appropriate for a high-end, member-facing club environment, • Strong interpersonal and communication skills — able to translate technical concepts for non-technical stakeholders, • Self-directed and organized; capable of managing multiple priorities with minimal supervision, • Collaborative team player who works effectively within TAUTO’s remote engineering and support structure, • Proactive problem-solver with a continuous improvement mindset Preferred Qualifications & Certifications Certifications Technical Exposure • CompTIA Network+ or Security+, • Cisco CCNA or CCNP, • Microsoft MS-700, MS-102, or AZ-104, • CWNA / Wireless certifications, • Hospitality PMS / booking platform integrations, • A/V system support (Crestron, Extron, Shure), • SD-WAN platforms (Meraki, VeloCloud), • ServiceNow, ConnectWise, or similar ITSM tools Additional Information Position Title Network Engineer — Onsite Deployment Employment Type Full-Time | W2 Employment. Work Location Onsite — High-End Private Club, New York Metro Area Schedule Monday – Friday; on-call availability as required by client operations Compensation Competitive salary commensurate with experience Benefits Health; PTO; 401L Matching Plan, professional development support Reporting Structure Reports to Service Delivery Management with daily client-side coordination

CyberSheath Services International LLC is a rapidly growing Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). We are excited to be expanding our staff due to our growth and are looking to add an additional Cloud Operations Engineer to our team. CyberSheath integrates compliance and threat mitigation efforts and eliminates redundant security practices that don't improve and, in fact, may weaken an organization's security posture. Our professionals tell clients where to stop spending, where to invest, and how to take what they are already doing and integrate it in a way that delivers improved security. Successful candidates for CyberSheath are self-motivated, think out of the box, work, and solve issues independently. Additionally, our most successful people are self-starters and willing to put on many hats in order to succeed. CyberSheath is fast-growing and seeks candidates who want to be part of our upward trajectory. Job Overview The Cloud Operations Engineer is a customer-facing role responsible for assisting with project and deployment tasks in support of CyberSheath Managed Services clients' onboarding and technology initiatives. The successful candidate will engage new clients to understand their architecture, implement CyberSheath solutions and technologies in the environment, and address any potential gaps that may arise. They will work as part of a project team responsible for the management, support, and migration/implementation projects related to CyberSheath clients' IT systems. The successful candidate will have a detailed understanding of on-premise and cloud-hosted environments across Microsoft (Office 365, Azure), AWS, and Linux platforms, and will apply that knowledge to manage our customers' computing environments. Essential Responsibilities (include but are not limited to): Microsoft and Azure Operations • Provision and deliver computer systems and services across both on-premise and cloud-hosted solutions., • Regularly perform migrations to Office 365 (email, SharePoint, OneDrive, Teams), server migrations to Azure, and implement various Azure technologies., • Design and deliver secure cloud solutions in Office 365 and Azure., • Configure and support Intune device enrollment, compliance policies, and endpoint management for client environments. Linux Engineering and Support • Administer, patch, and support Linux server environments (RHEL, Rocky/CentOS, Ubuntu) hosted both on-premise and in the cloud., • Troubleshoot Linux system, service, and networking issues, including user and permission management, package management, systemd services, and shell scripting., • Apply Linux hardening and patch management practices in alignment with DIB and CMMC expectations. AWS Operations • Provision, configure, and support AWS workloads, including EC2, S3, IAM, and VPC networking for client environments., • Assist with migrations and ongoing operations across AWS, including AWS GovCloud, where applicable., • Support multi-cloud client environments spanning Azure and AWS, ensuring consistent security and operational standards. Architecture, Tooling, and Delivery • Architecture, design, system evaluation and analysis, and infrastructure assessments., • Deploy and maintain tools and monitoring agents such as endpoint protection, vulnerability management, log collection, multifactor authentication, RMM, etc., • Track all activities, detailed case notes, and time entries within the Service Desk Ticketing system., • Drive technical implementation tasks to completion by budgeted deadlines. Collaboration and Communication • Work with internal CyberSheath stakeholders to ensure key tasks and timelines are identified, on time, and on budget., • Provide timely updates and feedback to the internal team and clients regarding project status and activities being on-track., • Proactively communicate with clients to ensure requests are properly addressed., • Collaborate with team members to troubleshoot onboarding implementation issues as they arise., • Other duties as assigned. Required Education, Experience, & Skills • Minimum of 7+ years' experience in System Administration, including experience with Microsoft Windows Operating Systems, Microsoft Azure Administration, Server Management (Active Directory - Group Policy), Deployment and Migrations., • Hands-on Linux system administration experience (RHEL/CentOS/Rocky and/or Ubuntu) including user management, package management, shell scripting, and patching., • Working knowledge of AWS core services (EC2, S3, IAM, VPC) sufficient to provide baseline operational support., • Intermediate networking experience (TCP/IP, routing, SSH, VPN)., • Knowledge of automation tools and scripting., • Knowledge of security tools, such as EDR, SIEM, MFA, DLP, AIP, etc., • Great analytical and problem-solving skills to troubleshoot complex systems and problems., • Must have exceptional interpersonal and verbal/written communication skills., • Amazing organization skills to balance and prioritize workloads., • Must be comfortable with leading technical discussions consisting of client and CyberSheath personnel., • Demonstrated ability to work in a team environment., • Must be a U.S. Citizen and reside within the United States or its Territories. Preferred Education, Experience, & Skills • Working experience with Government flavors of Office 365, Azure, or AWS (including AWS GovCloud)., • Working experience with the ConnectWise suite of products., • Bachelor's degree from an accredited university in Cybersecurity, Information Technology, Computer Science, Engineering, or a related field., • Microsoft Azure certifications: AZ-104, AZ-305, AZ-400., • AWS certifications: AWS Certified Cloud Practitioner (CLF-C02), AWS Certified SysOps Administrator - Associate (SOA-C02), or AWS Certified Solutions Architect - Associate (SAA-C03)., • Linux certifications: CompTIA Linux+, Red Hat Certified System Administrator (RHCSA)., • Networking and security certifications: Network+, Security+, CCSP. Work Environment A virtual work environment • Travel expectations - Approximately 20% Some on-call, shift, weekend, and evening work CyberSheath is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, protected veteran status, among other things, or status as a qualified individual with a disability. Budgeted Pay Range $110,000 - $127,000 USD

2Krew is looking for an Account Manager to join our team in our Kittanning office. This person will operate as the lead on all critical business accounts. The focus of this vital role is to manage the relationship with the client by creating a positive working relationship. The Account Manager is responsible for addressing client issues and responding to questions. The ideal candidate comes with experience in account management and developing new business opportunities among both existing and new customers. Excellent cross-functional experience working with customer service and product development to improve the entire customer experience is a critical factor in this role. This role is currently based in our Kittanning, PA office. The incumbent is expected to be in office during the training portion of the onboarding period and for critical in-person meetings but will generally work from home. Responsibilities: • Oversee customer account management – Includes developing new business along with negotiating contracts and agreements to maximize profits., • Collaborate cross-functionally – Work closely with the sales team to achieve quotas while keeping clients satisfied and engaged with products and services., • Ensure delivery to customers - Facilitate the timely and successful delivery of solutions according to customer needs and objectives. Requirements: • Bachelor's degree in Business, Sales or related field, • Strong verbal and written communications skills, • Excellent listening, negotiation, and presentation abilities, • Familiarity with CRM software preferred (ConnectWise a bonus), • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail, • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level, • Some travel required for this role Salary: The starting Pay of this position is $50,000 plus commissions. The right and highly-productive candidate can expect to be comfortably into six figures. This SAM is a salary-plus-commission position. There will also be bonus opportunities based on the overall achievement of the position KPIs. Both the commission scale and KPI/bonus structure are available upon request. About 2Krew: We are a leading security provider dedicated to customized solutions to keep families and communities safe. Our employees enjoy a work culture that promotes our values of integrity, other's centered, dedication. We offer many options to learn and engage and find a real home in the workplace. Our benefits include healthcare, gap insurances, life insurances, PTO, 10 paid holidays, a leading 401k plan, and personal and professional development. Most positions have career paths to ensure we are always growing our employees right along with 2Krew. Employees can also take advantage of soft skills courses, culture club meetings, walking meetings, free parking, corporate discounts, and semi-annual parties. 2 Krew provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Systems Engineer III (This is a remote position open to applicants residing in TX, NM, AZ, CO, or KS) As a Systems Engineer III, you will serve as a senior technical resource within our MSP, providing advanced engineering, escalation support, and project leadership across diverse client environments. You’ll design, deploy, and optimize cloud and hybrid solutions while acting as a trusted technical advisor to clients and internal teams. This role requires strong troubleshooting skills, excellent documentation practices, and the ability to mentor engineers while balancing multiple priorities in a fast-paced MSP setting. The ideal candidate thrives on ownership, enjoys solving complex technical challenges, and is committed to delivering consistent and timely, high-quality client experiences. Job Description Perform advanced configuration, deployment, and implementation of software, operating systems, cloud platforms, and hardware in accordance with design specifications and industry best practices across multiple technology domains. Serve as the Senior Professional Services Engineer throughout project lifecycles, partnering with Project Managers on project planning, execution, and delivery. Support pre-sales efforts by contributing to the design and peer review of enterprise-level technology solutions spanning cloud, on-premises, colocation, and hosted environments. Provide advanced troubleshooting and escalation support, ensuring timely diagnosis, resolution, documentation, and communication of issues to leadership and stakeholders. Develop high-quality technical documentation, including runbooks, as-built documentation, diagrams, cutover and rollback plans, validation plans, and standard operating procedures. Mentor and guide team members while collaborating closely with support teams, project teams, and management to deliver high-quality outcomes. Deliver end-user training and provide professional, customer-focused support both remotely. Maintain accurate time of entry, ticket documentation, and adherence to company standards. Manage workload effectively, support after-hours project or incident needs, and assist the Client Success Team with technology roadmaps to ensure long-term client success. Requirements 6+ years of experience, or 4+ years of experience with a Bachelor’s degree in a related field Ability to develop, deploy, and/or troubleshoot complex infrastructure implementations, both on-premises and in the cloud, adhering to budget and schedule, and project-based best practices Ability to interact and communicate professionally with client executives Ability to professionally interact in a variety of situations, including customer service, orientations, training, and networking both onsite and remotely. All positions require the successful completion of a criminal background check, and further background checks if the position involves access to sensitive information or secure facilities. Experience with ConnectWise or another PSA tool is required. Managed Services Providers (MSP) experience is required. Must be proficient at an advanced level in most of the following technologies: Microsoft Windows Server setup/admin (including servers in Azure/cloud) (2019+), including Active Directory design (GPO, Policies, Sites, Users, Groups & Security) Microsoft Azure and Office 365 cloud technologies and migrations to include Compute, Storage, Directory & Virtual Desktop, and conversions from on-prem or other cloud providers into these systems Complex Network and Server (including virtualization, storage) deployment and setup best practice, including compliance-bound and security-prioritizing environments Complex networking configuration, network solution architecture including VPN/networking security, routing, switching, wireless, firewalls, and VPN utilizing Cisco Meraki, Fortinet, Ubiquiti, and SonicWall Design, deploy, support, and troubleshoot Microsoft AVD/RD environments, Citrix plus. Get to the EDGE—where Everyone Deserves Great Experiences! IronEdge is the premier IT solutions provider for small-to-medium sized businesses. We love what we do, and our team loves working together to eliminate the frustration companies face with technology. As a service-centric company with a culture that always puts people first, IronEdge is dedicated to providing a fun, fulfilling, and inclusive environment where teammates can excel in their specialized roles. Our company’s core values are built upon the strong foundation of teamwork, continuous learning, integrity, courage, and ownership, guiding everything we do at IronEdge. With a great team comes outstanding achievement,s and we’re proud to share that IronEdge has been recognized as a Great Place to Work® Certified™ company. Our award-winning team is honored to be recognized among the tech industry’s leading MSPs and named to esteemed lists such as the CRN MSP 500 and Channel Futures MSP 501 year after year. Benefits IEG pays a portion of employee premiums for Medical, Dental, and Life Insurance Vision Insurance AD&D Insurance Short-Term and Long-Term Disability Insurance Flexible Spending Account and Health Savings Account Flexible Time Off plus Holidays Matching 401k At IEG, everyone deserves great experiences! Salary Range $86,000 to $110,000 (Exempt)

PreSales Engineer Physical Security Overview: The PreSales Engineer for Physical Security is responsible for on-site and remote pre-sales technical assessments, the creation of bill of materials and related specifications, develops detailed scopes of work documents, drafting of project hand-off documentation, and maintains continuity throughout the projects for our customers. PreSales Engineer Physical Security Responsibilities: · Provide the effective and comprehensive communications and documentation from the time of assignment through to a Project or Service hand-off, ensuring a clean execution and excellent experience for all involved· Support the Sales representative in consistently moving Opportunities forward · Excellence in the experience, thoroughness, accuracy, and timeliness of assigned site assessments. Experience of owner and sales representative will be surveyed and measured from time to time· Listen, understand, and document customer or prospect needs and requirements· Become proficient in CWM Opportunities, Sell proposal application and pre-sales processes· Maintains expert level of RSI product and service knowledge and their applications· Assists the Sales representative with technical knowledge pertaining to the products and services offered by the company· Perform technical presentations that demonstrate how the products and services benefit and meet customer and prospect needs and requirements· Supports the Sales representative with frequent updates through excellent communication and detailed notes within ConnectWise· Interpret blueprints, diagrams, submittals, specifications, and schematics· Follow and support electrical codes, industry best practices and company standards· Become proficient in recording time efficiently and accurately within the sales cycle· Job duties other than those detailed above may be assigned for the ordinary conduct of business and may become a permanent element of this job description· Assist service team with advanced technical knowledge· Assess the strengths and limitations of current technology stack, as it relates to product offerings· Assist with the creation of technical best practice guides to serve the service team· Assist the sales representative(s) by maintaining margin in both product and service to deliver solutions within budget PreSales Engineer Physical Security Qualifications: · Physical Security field experience is required· Strong working knowledge of computer systems, hardware’s, and software· Associate degree or 4 years’ experience preferred· Strong troubleshooting skills with the ability to identify and resolve complex technical problems· Ability to work collaboratively in cross-functional teams and communicate effectively· Proven ability to meet deadlines and handle multiple tasks· Familiarity with low voltage cabling and video monitoring solutions preferred About K Group Companies K Group is a locally owned and operated technology service provider that was established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, while remaining especially focused on our home state of Michigan. Our expertise spans a wide spectrum of technologies and services, ensuring that we deliver exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity. Why Work Here?“Great, focused, team environment.”For more than 40 years, K Group Companies has been one of West Michigan’s premier technology providers. From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community.As a local, 3rd generation family-owned business, we pride ourselves in reliable, intentional, and committed relationships with our customers – and each other!Whether we are helping customers secure their environment, beating each other at Mario Kart in our Team Zone arcade, or grabbing lunch at our local BBQ restaurant, we delight in collaboration and making a difference as a team. We truly believe that we are better together! Compensation and Benefits · Competitive base salary based on experience· Bonus and commission programs· Paid Time Off (PTO)· Volunteer Paid Time Off (VTO)· 100% employer paid family health insurance premium· 100% employer paid disability insurance· 100% employer paid dental & vision insurance· 401k with Safe Harbor contributions from company annually· Profit sharing opportunities

Job Title: IT Inventory Control Specialist Company: Virtual Technologies Group (VTG) Location: Holland, MI Travel: up to 50% Position Type: Full-Time, Hourly Compensation Range: 20 – 24/hour, commensurate with experience Company Overview: Virtual Technologies Group is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency, productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence, innovation, and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group, we are dedicated to shaping the future of technology and making a positive impact on the world. Position Overview Virtual Technologies Group is seeking a highly organized and proactive Inventory & Logistics Coordinator to oversee the end-to-end lifecycle of inventory management in our Holland, MI office. This role is critical in ensuring that goods are received, accounted for, and dispatched with precision. You will be responsible for maintaining secure and efficient warehouse and office storage areas, balancing the demands of B2B orders and service tickets. The ideal candidate is a detail-oriented "hands-on" professional who can navigate the complexities of inventory serialization and space optimization. Day-To-Day Duties and Responsibilities • Operational Oversight: Manage receiving, storage, and distribution in strict compliance with company policies., • Organization and Cleanliness: Keeping all warehouse areas in a well-organized and clean environment. This includes disposal of all trash and unused packing materials., • Inventory & Serialization: Maintain 100% inventory accuracy through monthly checks and rigorous serialization processes, • Logistics Management: Process orders for B2B clients and service tickets, ensuring products are prepped, labeled, and shipped promptly., • Equipment Staging & Kitting: Stage, kit and prepare equipment for deployment, ensuring accuracy, completeness and readiness prior to shipment., • E-Rate & Regulated Inventory Controls: Maintain strict chain of custody, inventory segregation, and documentation standards for E-rate eligible and government-funded equipment, • Facility Optimization: Design and implement inventory layouts to maximize space utilization and improve workflow efficiency in our warehouse and office storage areas., • Safety & Compliance: Enforce health, safety, and hygiene standards; regularly inspect equipment and machinery to ensure operational readiness., • Vendor & Client Liaison: Act as the primary point of contact for transport companies, suppliers, and clients regarding delivery status and service quality., • Documentation: Utilize data storage systems to reconcile physical counts and monitor inventory levels., • Audit Support: Assist with internal and external audits as needed by maintaining accurate inventory records, shipment logs, and serial number documentation., • Travel as Needed: VTG operates several offices in the Holland, MI, Freeland, MI, and Toledo, OH areas. From time to time, travel may be required to deliver and manage inventory at our various office locations. Minimum Qualifications Proven experience in warehouse operations, shipping/receiving, or inventory management. Experience handling serialized, high-value, or regulated inventory preferred Ability to travel as needed between VTG’s office locations in Michigan and northwest Ohio to deliver and manage inventory. Strong computer skills, including Microsoft Outlook, Teams, Word and Excel; ability to learn new IT packages quickly. Strong attention to detail and ability to maintain audit-ready inventory records Strong decision-making skills and the ability to troubleshoot operational bottlenecks or equipment issues. Clear verbal and written communication skills to deliver feedback and coordinate with diverse teams. Valid driver’s license, clean driving record, and ability to safely transport equipment. Physical requirements include: the ability to stand and walk for extended periods of time, lifting, carrying, pushing and pulling inventory items weighing up to 50 lbs. the ability to bend, twist, squat, kneel, and reach to access inventory stored at various heights, ability to work in warehouse environments that may include temperature variations, dust, and confined storage spaces. Preferred Qualifications Previous experience with ConnectWise or similar ticketing system Previous experience with NetSuite or similar Warehouse Management Systems (WMS). Demonstrated ability to implement new operational initiatives or "gate processes." Strong numerical skills for data reconciliation and inventory forecasting. Why Join Us? At Virtual Technologies Group we provide more than just IT solutions—we offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry. Join a team that values innovation, collaboration, and professional development. Whether you're looking to sharpen your technical expertise, work with cutting-edge technology, or make a real impact, we’re committed to helping you build a rewarding career. Benefits Overview: VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans, dental insurance, vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long-term disability insurance, paid time off and holidays, and a 401(k) with employer match. EEO Statement: VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please contact _.

Employment Type: 1099 Contractor Location: Remote (US based -- flexible hours) Overview: A growing IT services firm is seeking a dependable and experienced MSP Engineer to implement and support managed IT and cybersecurity solutions for B2B clients. This is a remote, project-based 1099 contractor role with the potential for ongoing retainer work as the client base expands. The ideal candidate is a self-starter who excels in a fast-paced, growth-focused environment and values clear communication, strong documentation, and client satisfaction. Key Responsibilities: • Lead onboarding and technical implementation for new clients, including:, • Google Workspace setup/configuration (MFA, security, admin controls), • Third-party backup solutions (e.g., Backupify, Afi.ai), • Endpoint detection & response (Guardz, Cynet, or similar platforms), • Ticketing/PSA (HaloPSA) setup and workflow integration, • Ongoing patch management, vulnerability scanning, and reporting, • Provide Tier 2/3 support and incident response as needed (remote), • Document all technical processes, configurations, and client environments, • Collaborate with sales/BDM and customer support to ensure seamless onboarding and high client satisfaction, • Maintain up-to-date knowledge of cybersecurity best practices and compliance requirements What You'll Support & Deliver: The clients managed services portfolio spans: • Managed Detection & Response (MDR/XDR) with 24/7 monitoring, EDR, and rapid incident response (Guardz, Cynet), • Ransomware & phishing protection, including user awareness training, • Multi-factor authentication (MFA) enforcement for secure access, • Automated cloud SaaS backup and recovery (Google Workspace, Microsoft 365, key business apps), • ITSM & ticketing (HaloPSA) for streamlined support, • Network security & asset monitoring for all endpoints and networks, • Remote support for clients, wherever theyre located, • Regulatory compliance automation (HIPAA, PCI, SOC 2, cyber insurance), • Vulnerability management & patch automation (AI-driven), • Business enablement, including custom app/software development and hardware procurement/leasing Core Systems & Tools: • Google Workspace (Business/Enterprise), • Guardz or Cynet (EDR/SOC platforms), • Backupify, Afi.ai, or equivalent SaaS backup solutions, • HaloPSA (ticketing, documentation), • NinjaOne or similar RMM (optional/plus), • Security awareness training platforms (Guardz, KnowBe4), • Remote support tools (TeamViewer, AnyDesk, etc.) Expectations: • Complete client onboarding projects within defined timelines (typically 12 weeks per client), • Ensure all security controls and compliance requirements are implemented per DIS standards, • Maintain clear, proactive communication with clients and internal team, • Participate in regular check-ins and provide status updates on projects, • Maintain documentation for all assigned clients in HaloPSA or designated system, • Respond to support tickets or incidents within agreed SLAs (generally 2448 hours) Qualifications: • 3+ years experience in MSP, IT systems engineering, or cybersecurity roles, • Strong hands-on experience with Google Workspace admin, EDR, and SaaS backup, • Familiarity with PSA/ticketing systems (HaloPSA, ConnectWise, Autotask, etc.), • Excellent documentation and client communication skills, • Self-starter, able to work independently and remotely, • Relevant certifications (Google Workspace Admin, CompTIA Security+, etc.) preferred but not required Compensation: • Project-based onboarding fee, • Monthly retainer for ongoing support (scales with client/user count), • Opportunity to grow with the company as our MSP business expands

We are excited to announce we are expanding and looking to grow our team with a new Sales Operations Specialist. Our Company Culture: Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs. Centre Company Benefits: • Hybrid Work Options, Paid Time Off, and Paid Holidays, • Medical, Dental, Vision, and 401(k) with employer match contributions, • Stability to grow alongside hard workers in a collaborative environment with opportunities to grow professionallyPosition Summary The focus of the Sales Operations Specialist is on producing high quality, detailed work based on Centre established standards, guidelines, and procedures. The Sales Operations Specialist will be responsible for precise, consistent output of work which will ensure the proper level of support and maintenance of Centre accounts within their assigned territory in a sales environment. Essential Duties and Responsibilities • Responsible for proper registration of Centre Deals, • Maintain relationships with vendors for pricing discounts & opportunity updates, • Produce Centre Sales Quotes in Sell and create Opportunities in Manage for Account Executive, • Utilize ConnectWise Manage to assist with data entry of account information, • Review and monitor the current state of existing accounts and analyze trends, • Identify cross sell opportunities for current Centre accounts, • Recommend areas of opportunity for Account Executives, • Update Company with data received from New Customer Form, • Forecast assistance (enter opportunities, upload opportunity documents, and update for run rate / renewal opportunities), • Process Won opportunities, create Sales Orders and create Project / Service tickets, • Assist Account Executive in follow-up with customers regarding open opportunities, • Assist Account Executive in updating the Statement of Work (SOW) with remaining information once document is created by the Regional Sales Manager (customer contact information, site information, proof-reading document), • Submit Customer Satisfaction Requisition & Return Material Authorization forms when necessary, • Other duties as assignedEducation/Experience/Certifications, • 3+ Years of sales or customer service experience required., • IT sales experience strongly desired., • Proficiency in computer systems (Microsoft Office, Internet, CRM) required., • Prefer ConnectWise Manage and Sell experience for quoting., • High School Degree required, • Associate's Degree or higher preferredWork Environment and Physical Demands, • Work primarily in a climate-controlled environment with minimal safety/health hazard potential., • Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role., • The noise level in the work environment is moderate., • Some local travel required when visiting customer sites, • This is a remote hybrid position requiring 4 days at the office and 1 day remote., • Position can be located in either Richardson, TX or Houston, TX office.

Job DescriptionIndustry leader? Well, how about an industry creator?! At WalkMe, now an SAP company, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and resolve digital friction, regain control of their tech stack, and be better equipped to manage future change. With over 1,600 clients, including 55 Fortune 100 companies and 6 Fortune 10 companies working with us daily, we’re transforming how enterprises interact with their technology. So, if you’re an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you! WalkMe is looking for a Services Operations Manager (Post Sales Delivery) to join our growing Customer Success Group (CSG) Operations team. The CSG Operations team is the right hand of the Customer Success Group organization under the Chief Customer Officer. Reporting to the VP of CSG Operations, you'll focus on delivering actionable insights and data driven solutions to optimize post sales Delivery and Implementation (Partner Success, Professional Services, and Technical Solutions Architecture). You will help guide our decisions with passion, data-driven analysis, and thoughtful recommendations. You'll work with a diverse cast in our CSG Ops organization to help guide the growth and performance of post sales functions within CSG.What You'll Own Build and maintain dashboards for CSG leadership, including models & metrics related Services and Partners projects implementations, utilization, capacity planning, projects accounting, projects margins, services TTV (time to value), forecasting, and engagements health Conduct analysis on account segmentation, capacity planning, and coverage models, to support continuous planning cycles. Ensure data structures are optimized for accurate reporting, analysis and insights, to identify and address operational inefficiencies, and for reporting to CSG Leadership. Services Delivery teams compensation design, planning and reporting for monthly and quarterly cycles. Services Delivery department and individual performance KPIs reporting for weekly, monthly and QBR reviews Develop, document, and maintain Delivery Services and Partners standard operating procedures (SOPs) and policies for data collection, storage, and reporting to drive efficiencies across teams Support the enablement of Services and Partners methodologies, including process workflow documentation and policy development. Partner with cross-functional teams: CIO organization (IS/BI/CoE), Sales Ops, Marketing Ops, Partners Ops, Deal Desk, Finance and Compensation teams. Manage Services and Partners requests queue and troubleshoot operational issues as they surface Strategize and leverage AI capabilities for key business practices to improve quality and efficiency for post sales functions. What You Need to Succeed Must have minimum 3 years experience in Professional Services or Partners Operations analytics/admin in a SaaS environment Must have full knowledge and understanding of Professional Services Projects and Implementation Methodologies Must have advanced Salesforce data structure knowledge and understanding Versed in complex dashboards and reports, custom report types, calculated fields, workflows, formula fields. Lightning experience preferred Must have advanced Excel/ Google Sheets Experience (Pivot Tables, Sum ifs, V-lookups, index matching) Versed in Professional Services or Partner’s Projects KPIs: Forecasting, Planning, Utilization, Project Health, backlogs, Project accounting, Margins, Time-to-Value Must Have Experience with PSA (Professional Services Automation) Tools like FinancialForce (Certinia), Mavenlink (Kentata), BigTime, Netsuite OpenAir, Connectwise PSA or similar Must have advanced AI capabilities (preferable in Gemini & Claude) Optional: Anaplan experience for business planning purposes Self-starter with ability to take ownership while navigating in an ever-shifting environment Ability to explain complex datasets and trends in clear terms to help cross-functional partners drive success using your insights Experience providing Quantitative Data and Financial Analysis to leadership for informed decision making Bachelor’s degree or equivalent work experience required What Sets Us Apart • At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace., • Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work., • Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community., • Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering., • Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long., • WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce., • WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge., • WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance., • Robust Retirement Contributions: Ask HR about the specific offerings for your region!, • SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.Our job titles may span more than one career level. The OTE for this role is between $145,000 and $165,000 including salary and variables. The actual base pay is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package. At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success. WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately. TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

With at least 3 years of experience in Level II support, you should be proficient in ConnectWise PSA and RMM, and comfortable with Azure, Windows, and Mac systems.