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Job DescriptionPosition Description: We are seeking a highly motivated and client-focused Account Manager to join our team at Day & Nite. The ideal candidate will serve as a strategic partner to our contracted clients, ensuring retention, account growth, and satisfaction through exceptional service and strategic relationship management. This role requires strong communication, problem-solving, and presentation skills, along with the ability to work independently in a fast-paced environment. The Account Manager will also play a key role in educating clients on our proprietary technologies and ensuring all account information remains accurate and up to date. Key Responsibilities \tMaintain client retention of 98% through proactive relationship management and exceptional customer service. \tAchieve organic account growth of 20% by identifying upselling and cross-selling opportunities. \tMonitor and maintain client accounts to ensure payments remain within 80% or greater compliance with payment terms. \tEducate and train clients on Day & Nites proprietary technologies, including the DNAS Connect Mobile App and FMAnywhere online platform. \tEnsure all client records are complete, accurate, and updated with the most current information. \tConduct Quarterly and Annual Business Review presentations to highlight account performance, opportunities, and recommendations. \tBuild strong, long-lasting relationships with contract clients, acting as the primary point of contact. \tConfidently host and lead meetings with clients both virtually and in person. Required Skills & Qualifications \tExceptional problem-solving skills with the ability to resolve challenges effectively. \tStrong listening and critical thinking skills to understand client needs and propose solutions. \tAbility to perform under pressure while maintaining a professional, client-first approach. \tExcellent presentation skills with the confidence to present to executive-level stakeholders. \tStrong organizational skills with a focus on detail, accuracy, and follow-through. \tAbility to thrive in a fast-paced environment and adapt quickly to changing priorities. \tSelf-driven and able to work independently without micromanagement. Why Join Us? At Day & Nite, youll be part of a forward-thinking organization dedicated to innovation, client success, and professional growth. We invest in our people and our technology to ensure our clients receive the best service in the industry. If you are looking for a rewarding opportunity where you can build lasting client relationships and make a measurable impact, wed love to hear from you. $25.00 - $30.00 Hourly

Job Description Overview Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants. Responsibilities Summary Provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program’s policies and procedures as defined by the Department of Homeland Security (DHS) contract. Primary Duties and Responsibilities • Develops, implements, coordinates, reviews and updates case management and individual service plans for ISAP participants in conformance with state and federal regulations and program requirements. Meets with participants face-to-face regularly as required by contractual obligations., • Develops and maintains accurate and complete case records for all ISAP participants from entry to release from ISAP. Proactively manages cases using all appropriate tools and techniques. Maintains confidentiality of all records., • Conducts intake interview and orientation session with each ISAP participant within contractual timeframes and requirements., • Installs electronic monitoring equipment on ISAP participants as necessary and monitors compliance with electronic monitoring program., • Assists ISAP participants with acquiring travel documents from the countries of citizenship. Maintains a log of travel document information for each participant., • Evaluates English proficiency of ISAP participants to determine resources necessary to promote clear communication between ISAP staff and participants., • Coordinates and facilitates translation services for ISAP participants, including emergency translation services., • Connects participants with community resources including, but not limited to, transportation, medical, food, shelter, clothing, educational, financial, legal, religious and other social adjustment or facilitative resources. Identifies and coordinates services as required., • Supervises ISAP participants while in Company offices., • Establishes schedules for ISAP participants that include, but are not limited to, counseling sessions, immigration Court appearances, and access to legal services., • Coordinates with participants to ensure attendance at legal orientation and cultural orientation sessions, as well as supplemental services evaluations., • Reviews individual service plans, conducts risk/needs assessments and writes progress reports on a regular basis in compliance with contractual obligations., • Reports on program violations in a timely manner using established reporting parameters., • Conducts home visits to verify participants’ places of residence in compliance with contractual obligations., • Performs emergency counseling for ISAP participants as needed., • Identifies and maintains relationships with translation resources in the community, including private services, volunteers, universities, English as a Second Language (ESL) schools, NGOs, churches, and other organizations that might have resources to offer., • Performs other duties as assigned. Qualifications Minimum Requirements • Bachelor’s Degree required. Degree in Sociology, Psychology, Social Work, Criminal Justice or related field preferred., • At least two years of customer service or case management experience required; experience in fields related to law, social work, detention, corrections or working with multi-cultural clients preferred., • Bilingual Spanish required., • Valid driver’s license required and the ability to safely operate a motor vehicle in order to perform home visits., • US citizenship required., • Ability to receive client’s approval to work on contract required., • Must live in the US 3 of the last 5 years (military and study abroad included)., • Effective verbal and written communication skills with employees, community contacts, government officials and participants. Ability to interpret and articulate rules, orders, instructions and materials. Ability to compose reports., • Demonstrated sound judgment and even temperament. Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies. Ability to defuse hostile or unstable situations., • Ability to deal tactfully with the public., • Attention to detail., • Problem solving ability., • Ability to deal with multicultural contacts with sensitivity., • Basic knowledge of immigration laws, regulations and procedures., • Basic computer skills., • Ability to interpret electronic monitoring messages and daily summary reports., • Good typing skills to develop and maintain case records by performing data entry., • Typical office environment., • Some local travel is required., • Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine., • Bending, stooping and use of hands and fingers to place electronic monitoring equipment on participants., • Ability to use hands and fingers to install electronic monitoring equipment and to perform data entry., • Ability to stand, walk, sit, climb or balance, enter and exit a car, and climb stairs multiple times in one day in order to make home visits.

Job DescriptionCompany Description Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Job Description Position Purpose: In coordination with Plant Manager the incumbent will be responsible for providing the day to day oversight of department staff, shift operations, troubleshoot equipment problems and generate work orders as needed, as well as providing operational, commercial and personnel leadership to the plant shift operating teams to maintain efficient and cost effective facility operations while maintaining compliance with all Corporate and Regulatory environmental, health and safety rules and requirements. Primary Duties/Responsibilities: • Supervises a staff of Plant Operators – trainees, 1A licensed Operators, 2A licensed Operators and 3A licensed Operators and directs their daily duties in accordance with the requirements of the Plant., • Work with other plant departments, Engineering, and contractors to coordinate projects., • Lead and guide shift crews to monitor all facets of plant operations and incoming data., • Ability to stand watch on an assigned Operation station in the event of emergency or staffing issues., • Reviews all operations station worksheets for anomalies and errors., • Checks worksheets prior to entering data or turning over for data entry into Hach Wims., • Assists operations staff with troubleshooting operational issues., • Performs visual observations of the various process areas over the course of the shift to ensure all compliance and safety measures are being met., • Ability to process laboratory data to make process control change suggestions., • Ability to calculate MCRT, SVI, Detention Time, Hydraulic Loading and other related process control measures., • Maintains a log book for plant operations during assigned shift, • Manage, evaluate, schedule, and develop the O&M staff and always ensure adequate staffing., • Coordinate alternate staff in the event of absences following the Overtime equalization policy., • Provides leadership and directing in response to alarms and abnormal conditions and lead emergency response actions., • Independently evaluates and/or supervises the evaluation of the operation, maintenance and performance of wastewater treatment facilities, processes, systems, and equipment., • Reviews, and supervises implementation of system improvements including analyzing and optimizing existing system designs and operating parameters, supervising performance testing and troubleshooting and resolving complex operational, equipment and instrumentation problems., • Reviews designs and constructed facilities and makes and approves recommendations for operational improvements., • Oversees construction management personnel in implementing changes required during facilities upgrades and startup, supervises the work of operational services, treatment plant construction personnel in startup and initial operation of new or upgraded wastewater treatment facilities, processes, systems, and equipment., • Participate in the development and compliance of operating policies ensuring compliance to all environmental and safety rules., • Complete reports which document plant status, equipment, operating data, and operational events., • Collect data on unplanned outages and make recommendations to minimize the probability of similar events., • Serves as the real-time shift interface with the Commercial Group with respect to plant operations, outages, fuel, generations schedules., • Perform Issuer and Verifier functions utilizing the approved Lock Out/Tag Out systems to help ensure that safe systems are always in place., • Manage Department contract deliverables and scheduling., • Responsible for ordering of materials and supplies., • Ensures all equipment and processes are well maintained and functioning properly., • Ensure that workstations and Treatment plant facilities are clean and safe in accordance with all regulatory requirements., • Maintain proper operational documents and records., • Assure work is performed in a safe and professional manner by following all corporate and regulatory policies, procedures, and emergency response procedures., • Operates equipment and processes manually and through instrument control panels., • Work an assigned shift which may include weekends and holidays, Respond to emergencies, work additional hours to complete required tasks as/and when needed., • Operate company and client owned vehicles., • Work is performed both inside and outside with exposure to all kinds of weather conditions., • Incumbents may be occasionally exposed to some noise, sewage, silica, dust, fumes, smoke, gasses, greases, oils, electrical energy, solvents, and vibrations., • Incumbents may work on slippery/uneven surfaces, around machinery with moving parts, moving objects/vehicles, and ladder/scaffolding, below ground and may be exposed to water and other liquid materials.Qualifications Education/Experience/Background: • High School diploma or GED is required., • Bachelor’s degree (or equivalent experience) in Environmental Science, Engineering, Biology/Laboratory, or related fields preferred., • 5+ years of experience working in a plant operations position., • Strong process control knowledge is a must., • Excellent reading, math, writing, scientific, and verbal communication skills., • Excellent organizational, scheduling, and prioritizing skills and abilities., • Ability to read and interpret data from maps, engineering drawings, blueprints, gauges and graphs., • Ability to understand/execute written and oral instructions, read/understand complex technical instructions., • Ability to read, interpret, and record data from meters, gauges, scales, panels, and computer consoles., • Ability to interpret service manuals and drawings and write SOPs., • Excellent troubleshooting/problem solving skills, provides input for corrective actions and implements corrective actions as needed., • Proficient in Windows, MS Office Suite, Google Workspace, OPS, EAM & CMMS, and other computer-based systems., • Working knowledge of computerized PLC/SCADA systems, DCS control systems, computerized operating data acquisition and historical trending systems., • Working knowledge and skills of equipment specific to departmental needs and requirements., • Knowledge of and ability to perform standard laboratory sampling, testing, and documenting and maintaining all related records and reports., • Knowledge of normal and abnormal process and equipment conditions and capable of taking appropriate, safe actions., • Ability to operated complex controls, processes, and equipment., • Knowledge of wastewater treatment plant equipment and processes., • Knowledge of wastewater treatment plant regulations, requirements & reporting., • Knowledge of proper Environmental, Health and Safety policies, procedures, and requirements., • Must be capable of being assigned in responsible charge of the facility with the ability to react to unplanned events., • Must have the ability to maintain effective working relations w/management, supervisors and staff., • Must have the ability to make decisions with no supervision., • Proven ability to successfully manage time and prioritize work., • Must be able to communicate well w/individuals at all skill, knowledge and experience levels., • Must be able to lead by example, lead, train and mentor all staff and team support personnel., • Must have the ability to lead department/team effectively in all situations under any conditions., • Must be able to work closely with local contractors and vendors., • Must be able to work as a team in a teamwork-oriented environment., • Must possess and maintain a NYS 3A wastewater certification - ability to be delegated as Operator in charge., • No physical restrictions that would prevent them from performing physical labor., • While performing the duties of this Job, the employee is regularly required to talk or hear., • The employee is frequently required to stand; walk; sit; use hand to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl or smell., • The employee must occasionally lift and/or move up to 50 pounds., • Specific vision abilities required by this include close vision and distance vision. Additional Information Pay Range: $90000 to $95000 per year. Benefits: Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.