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Job Description SUMMARY The Director of Safety is a senior leadership role responsible for protecting the company's most important asset — its people. Operating across a complex dual environment of dispersed contract foodservice accounts and high-volume meal manufacturing, this leader sets the strategic direction for all safety programs. They are accountable for ensuring regulatory compliance, driving measurable reductions in risk and injury and building a culture where every employee goes home safe not just managing programs, but transforming how the organization thinks about safety at every level. Key Responsibilities Workplace Safety & OSHA Compliance • Develop, implement, and enforce safety policies and procedures compliant with OSHA and applicable federal, state, and local regulations, • Manage all safety programs including lockout/tagout, confined space, machine guarding, powered industrial trucks, ergonomics, and chemical/GHS hazard communication, • Lead incident investigations, root cause analysis, and corrective action tracking to closure, • Conduct and oversee regular safety audits, inspections, and risk assessments across manufacturing and field service sites Training & Culture • Design and deliver safety training programs for hourly food service workers, production staff, supervisors, and management, • Build and sustain a strong safety culture through visible leadership, engagement programs, and accountability systems, • Develop safety onboarding standards across all sites and contract accounts Contract Operations Support • Establish and monitor safety standards across multiple contract foodservice accounts serving diverse client environments (education, residential, healthcare, corporate dining, etc.), • Serve as the Safety subject matter expert for contract bids, renewals, and client-facing audits, • Align safety protocols with client requirements while maintaining company standards Workers' Compensation Oversight • Provide strategic direction and oversight to the Workers' Compensation Manager, ensuring programs are cost-effective, compliant, and support injured employee recovery, • Review claims trends and loss data to identify opportunities for injury prevention and program improvement, • Ensure alignment between workers' compensation outcomes and broader Safety initiatives Leadership & Strategy • Build, mentor, and manage a geographically dispersed safety team, • Set annual Safety strategy with measurable goals tied to business objectives, • Report safety performance metrics and trends to senior leadership, • Manage the Safety department budget including training, PPE, equipment, and compliance programs This role offers a salary range of $170,000–$190,000 annually, based on skills, experience, and location. Employees also receive a comprehensive benefits package including health, dental, vision, 401(k) with company match, generous PTO, and paid holidays. Requirements REQUIRED QUALIFICATIONS: Education: Bachelor’s degree in safety management, Environmental Health & Safety, or a related field preferred. Certifications Relevant certifications (CSP, CHST, OSHA 30) a strong plus. EXPERIENCE, OTHER QUALIFICATIONS AND COMPETENCIES: Experience: 8+ years of progressive safety experience, ideally in food service, hospitality, facilities management, manufacturing, distribution, or other multi-site service industries. Other Qualifications: • Proven success designing and implementing safety programs across a large, distributed workforce, • Demonstrated ability to work autonomously in a lean organization, driving results with minimal supervision., • Experience managing direct reports and coaching leaders at all levels., • Strong working knowledge of OSHA regulations and relevant state/local requirements, • Experience with incident management systems, OSHA logs, and workers’ compensation processes., • Exceptional communication, presentation, and change-management skills., • Ability to analyze data, identify trends, and recommend practical, scalable solutions., • Ability and willingness to travel regularly to company and customer sites. Computer Skills: • Proficiency in Microsoft Office 365 Expected Hours of Work: This is a full-time exempt position. Typical work hours are Monday - Friday, 8:00am - 5:00 pm with additional hours needed to meet business demands and production schedules. As an exempt position, it is expected that Team Member will devote whatever time necessary to accomplish the goals and responsibilities. This will often require extended work hours, evening, and/or weekend work. Travel Requirements: Travel regularly to company and client sites to conduct audits, support investigations, deliver training, and build field engagement. Work Environment: Work is primarily performed in an office environment with moderate noise levels The duties listed above are intended only as illustrations of the various types of work and duties that may be performed. The omission of specific statements of duty does not exclude them from the position if the work is similar, or a logical assignment to the position, and the Company reserves the right to add additional duties or modify existing duties. The job description does not constitute an employment agreement between the Company and employee and is subject to change by the Company as the needs of the Company and requirements of the job change. Employee’s signature below constitutes an employee’s understanding of the requirements, essential functions, and duties of the position. Work Schedule Typically Monday through Friday 8am-5pm Salary Target $170,000-$190,000

R&D Tax Credits Manager – Methods & Incentives (CPA Required) Hybrid – Boston, MA | New York, NY (Manhattan) | Melville, NY | Edison, NJ $138,000 – $172,500 per year Job Summary We are seeking an experienced Corporate Tax Manager – Methods, Credits & Incentives (R&D Tax Credits) to join a growing tax advisory practice. This role focuses on R&D tax credit studies, tax accounting methods, and complex tax consulting engagements for clients across a variety of industries. This is a hybrid position requiring a minimum of 3 days onsite or at client locations per week beginning March 2026 . R&D Tax Credits Manager – Methods & Incentives (CPA Required) Key Responsibilities Lead and support R&D tax credit studies and related consulting engagements Conduct client site visits, interviews, and facility walkthroughs Analyze financial and operational data to identify qualifying R&D activities Prepare cost schedules, tax computations, and technical documentation Manage multiple concurrent projects and ensure timely delivery of all work products Research federal and state R&D tax credit regulations and court rulings Assist with amending tax returns related to R&D credits and tax methods Collaborate with leadership on project execution and client strategy Support business development activities, including proposals and client pursuits Ensure all engagements comply with firm standards, budgets, and deadlines R&D Tax Credits Manager – Methods & Incentives (CPA Required) Required Qualifications Bachelor’s degree in Accounting, Finance, Economics, or related field Active CPA or JD (active attorney license required) 6–10 years of experience in R&D tax credits, tax accounting methods, or fixed asset tax experience Minimum 4 years of experience in public accounting or consulting Strong understanding of federal and applicable state R&D tax credit rules Experience with tax return mechanics and amended returns Proven project management experience Strong analytical, research, and problem-solving skills Excellent verbal and written communication skills Ability to manage multiple engagements and meet strict deadlines Willingness to travel to client sites as needed R&D Tax Credits Manager – Methods & Incentives (CPA Required) Preferred Qualifications Master’s or Ph.D. in Economics, Finance, Statistics, Mathematics, Engineering, or related quantitative field Experience in industries such as technology, life sciences, manufacturing, construction, real estate, or hospitality Prior consulting or Big 4/public accounting experience strongly preferred Experience supporting business development or client growth initiatives R&D Tax Credits Manager – Methods & Incentives (CPA Required) Work Environment & Additional Details Hybrid schedule (minimum 3 days onsite or client site starting March 2026) Locations: Boston, MA | New York, NY (Manhattan) | Melville, NY | Edison, NJ Travel required Sponsorship available Backfill/new position (as applicable per role need) Base salary range: $138,000 – $172,500 (final compensation based on experience and qualifications) EA (Enrolled Agent) certification is not accepted Why Join This Team? Work on high-impact R&D tax credit and consulting projects Strong leadership exposure and client-facing responsibility Opportunity to grow within a specialized, high-demand tax practice Collaborative environment focused on technical excellence and career growth Apply Today If you are a tax professional with strong R&D or tax accounting methods experience, we encourage you to apply and learn more about this opportunity.

Job Description Job Summary: The Business Development Manager is a dedicated growth engine focused on aggressive revenue acquisition across the Northeast territory (DE, MD, PA, NJ, NY, CT, and MA). You will be responsible for securing new logos and identifying untapped revenue opportunities within high-growth customers and verticals: Industrial, Marine, Data Centers, Fleet, Government and Municipalities, Critical Infrastructure and other Fueling Segments. This "hunter" role prioritizes new revenue generation and deal closure. Key Responsibilities: • Sector-Specific Revenue Acquisition: Proactively prospect and close new business within targeted segments, verticals, customers and geographies., • Sustainable Relationship Development: Cultivate and maintain deep, long-term relationships with key decision-makers and stakeholders to ensure a sustainable pipeline and repeat expansion opportunities., • External Stakeholder Management: Develop and maintain sustainable, high-level relationships with critical external partners, including manufacturing partners, general contractors, and engineering firms, to identify project leads and collaborate on winning bids., • Internal Stakeholder Alignment: Work closely with Branch Managers, Department Leaders, and Regional Executives to ensure all revenue-driving activities are aligned with local operations and broader company strategy., • Government, Municipal and Public Works Strategy: Navigate public sector procurement and municipal RFPs to win contracts with state and local municipalities and public works agencies., • Strategic Revenue Expansion: Identify and capture expansion opportunities within existing accounts by introducing solutions to strategic, regional customers., • Full Sales Cycle Ownership: Lead negotiations from initial outreach to contract execution, ensuring alignment with regional and corporate profitability goals., • Reporting and Analysis: Monitor and report progress against goals, key performance indicators (KPIs), and business development activities. Develop and prepare sales reports, prospect and customer updates and forecasts., • Market Intelligence: Actively monitor trends in CT, DE, MA, MD, NJ, NY, and PA to identify emerging infrastructure projects and competitor activities. Skills and Qualifications: • Proven "Hunter" Track Record: Minimum of 5 years in business development with a history of meeting or exceeding aggressive sales targets through new customer acquisition., • Specialized Sector Knowledge: Understanding of the unique operational environments in various industry verticals., • Advanced Negotiation: Skilled in managing multi-stakeholder sales cycles involving general contractors and varied decision-makers and influencers., • Regional Network: Existing familiarity or professional network within the business landscape of the Northeast/Mid-Atlantic/NE corridor., • Technological Proficiency: Proficient use of CRM systems to manage a multi-state territory and deliver accurate revenue forecasts., • Mobility: Ability to travel frequently across the designated territory as required for site visits and high-level meetings. Overnight travel is up to 40% of the time. Benefits Medical, Dental, and Vision Insurance. Paid Time Off and Holidays. 401(k) with Company Match. Paid Training and Certification Support. Opportunities for Advancement. Equal Opportunity Employer We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Job Description As iRocket scales, we’re seeking an Investor Relations & Corporate Strategy Associate to support fundraising, stakeholder communications, and strategic planning efforts. This is a high-impact role for someone who thrives at the intersection of finance, storytelling, and operations. The Role • Help prepare investor materials: pitch decks, financial models, quarterly updates, board memos, • Support investor communications (emails, reports, Q&A, investor meetings), • Conduct market, competitor, and industry research and benchmarking, • Assist with fundraising processes: due diligence, term sheet analysis, investor outreach, • Collaborate cross-functionally (finance, engineering, operations) to gather data and insights, • Monitor KPIs, financial metrics, and prepare dashboards and reporting, • Aid in strategic initiatives, business planning, and special projects Requirements • Bachelor’s degree in Finance, Business, Economics, or related, • 2–4 years of experience in investor relations, strategy, corporate development, or investment banking / venture capital, • Strong financial modeling, valuation, and analytical skills, • Excellent written and verbal communication; ability to tell a clear narrative with data, • Self-starter attitude and ability to work in an ambiguous, fast-paced environment, • Proficiency in Excel / PowerPoint; familiarity with data tools or visualization tools, • Ability to engage with senior leadership and external stakeholders Benefits • Health Care Plan (Medical, Dental & Vision), • Retirement Plan (401k, IRA), • Life Insurance (Basic, Voluntary & AD&D), • Paid Time Off (Vacation, Sick & Public Holidays), • Family Leave (Maternity, Paternity), • Short Term & Long Term Disability, • Wellness Resources

Investor Relations Corporate Strategy Associate/h2pAs iRocket scales, were seeking an Investor Relations Corporate Strategy Associate to support fundraising, stakeholder communications, and strategic planning efforts.

Job Description Build Your Career in Local Radio That Actually focuses on Radio JVC Broadcasting Location- Suffolk County Long Island NY Tired of corporate radio telling you how to sell, what to sell, and who to be? Tired of working for stations that put NO effort into their on-air products. At JVC Broadcasting, we do things differently and it’s working. We’re a locally focused, independently owned radio group serving Long Island and we’re growing. That growth means opportunity for motivated sales professionals and experienced leaders who want to be part of something real. We are a company built on one core belief: Do radio. Do it better than anyone else. • We focus on radio first— not corporate mandates, • We program for our local communities, not a national algorithm, • We give our team the freedom to create, sell, and win locally, • We are a profitable, expanding company with eyes on future market growth Who We’re Looking For Account Executives (Sales) • Motivated, competitive, and relationship-driven, • Passionate about helping local businesses grow, • Comfortable building your own book of business, • Ready to earn based on performance (not capped potential) Sales Managers • Proven leaders who can build, coach, and inspire teams, • Strong understanding of local direct sales, • Ability to develop revenue strategies that actually work in-market, • Hands-on mentality this is not a “sit back and manage reports” role – we don’t do many reports!!!! We hate reports, we love results! What Makes Us Different At JVC Broadcasting, you’re not walking into a cookie-cutter cluster. • No corporate overreach dictating your every move, • No bloated commercial loads hurting your product, • No generic, syndicated strategy disconnected from your audience Instead, you get: • A strong local product you can actually believe in, • Stations programmed to win in the market not just fill logs, • A company that invests in growth, not cuts its way to survival, • Leadership that understands sales drives everything and supports it, • The ability to sell for our OOH, (out of home) company What We Offer • Competitive compensation + aggressive commission structure, • Leadership opportunities for proven performers, • A stable, profitable company with expansion plans, • A culture where results matter—and are rewarded, • Bonus plan for all, we are a team and we reward the team The Bottom Line If you want to: • Sell something you believe in, • Work for a company that’s growing, not shrinking, • Be part of a team that values local impact over corporate process Then we should talk. Company DescriptionJVC Broadcasting is a locally owned, independently operated media company headquartered in Ronkonkoma, operating 23 radio stations across New York and Florida. Founded in 2009 by veteran radio executive John Caracciolo, JVC has grown into one of America’s leading independent radio groups by focusing on live, local programming, community involvement, and results-driven advertising solutions. Built on the philosophy of “Live. Local. Connected.”, JVC Broadcasting combines radio, digital media, social engagement, and live experiences to create strong connections between audiences, advertisers, and communities. The company prides itself on maintaining a family-driven culture where employees are empowered to innovate, engage with their communities, and make a measurable impact for local businesses and listeners alikeJVC Broadcasting is a locally owned, independently operated media company headquartered in Ronkonkoma, operating 23 radio stations across New York and Florida. Founded in 2009 by veteran radio executive John Caracciolo, JVC has grown into one of America’s leading independent radio groups by focusing on live, local programming, community involvement, and results-driven advertising solutions.\r\nBuilt on the philosophy of “Live. Local. Connected.”, JVC Broadcasting combines radio, digital media, social engagement, and live experiences to create strong connections between audiences, advertisers, and communities. The company prides itself on maintaining a family-driven culture where employees are empowered to innovate, engage with their communities, and make a measurable impact for local businesses and listeners alike

Job Description Are you an experienced leader with a passion for building high-performing teams, delivering outstanding guest experiences, and driving sales performance? Join Factory Direct Enterprises LLC, one of the largest licensees of Ashley Furniture. With strong earning potential, robust benefits, and a culture focused on development and recognition, this is your opportunity to lead with impact. Join a team honored by Furniture Today as one of the Best Places to Work in Furniture for 2025. About Us FDE represents Ashley, the number one selling furniture brand in the world and the leading retailer of furniture and bedding in the United States. Compensation and Benefits We offer one of the most competitive compensation packages in the retail industry: • Base salary ranging from $65,000 to $80,000 based on experience, qualifications, and store assignment, • Annual bonus opportunities with potential to earn up to $89,700 in additional pay, based on performance and company results, • Paid 13-week leadership training program through the Ashley Sales Academy, • Quarterly and annual awards to recognize top performance, • 401(k) retirement plan with company match, • Paid time off, holiday pay, and a paid day off for your birthday, • Medical, dental, and vision coverage with plans starting at $25 per week, • Employee discounts on products and services, • Referral bonuses of up to $1,000 for recommending successful candidates Our Culture and Team Member Programs At FDE, we value a culture of recognition, growth, and support. Our team programs and feedback channels are designed to help our people succeed both personally and professionally: • Hope to Dream: Helps provide beds to children in need through proceeds from mattress sales, • Give a Day: Paid time off annually to volunteer with a recognized non-profit organization, • Corporate Chaplains: Confidential support for life challenges such as grief, family, and wellness needs, • Life Resources: Quarterly sessions focused on finances, relationships, and health, • Team Member Relief Fund: Financial assistance during unexpected life events, • SmartDollar: Free financial wellness platform for budgeting, saving, and debt reduction Your Role: General Sales Manager The General Sales Manager is responsible for overseeing the full sales operation within their assigned location. This role involves developing and executing sales strategies, managing a high-performing team, and ensuring all sales objectives are achieved. The General Sales Manager leads by example, staying Positioned to Impact (P2I) on the floor, driving results through coaching, planning, and collaboration with other departments. You will have a designated 'Home Store' at one of our Long Island East locations; Lake Grove, Farmingdale, Riverhead, Patchogue - with the expectation for you to be flexible in working location according to meet the business need. Key Responsibilities Sales Strategy and Leadership • Create and execute comprehensive sales strategies to meet revenue and profitability goals, • Analyze sales trends and data to identify areas for improvement and opportunities for growth, • Set and monitor clear performance goals for all sales roles, • Provide regular coaching, direction, and performance feedback to sales managers and team members FDE's Sales Leadership Processes • Manage staffing levels to align with store traffic and turnover, • Oversee onboarding and cultural integration of new team members, • Support development and performance management of all team members, • Ensure consistent execution of the Ashley Proven Sales Process, • Lead prospecting and follow-up efforts to grow the customer base, • Ensure compliance and high standards across all sales activities, • Maintain active presence on the sales floor to coach in real-time (Position to Impact) Leadership Development • Apply principles from FDE's Leadership Toolkit, • Participate in leadership and vendor training, manager meetings, and development sessions, • Mentor future leaders including Sales Managers, Assistant Managers, and Trusted Advisors Daily Store Operations • Lead daily huddles and coaching scrimmages to set the tone for the team, • Assign team opportunities and assist with guest interactions, • Guide team members in developing sales techniques and exceeding KPIs Sales and Business Performance • Achieve store-specific sales budgets by managing team execution and staffing-to-traffic ratios, • Improve sales performance in areas such as close rate, average sale, and sales per guest, • Track and manage key metrics including protection plan sales, sleep category, net margin, financing applications, and appointment rates, • Monitor and improve Net Promoter Score (NPS) and reduce Total Piece Exception Rate Showroom and Compliance Standards • Lead weekly Perfect Store Visit meetings to maintain operational alignment, • Ensure the store remains clean, organized, and guest-ready, • Regularly coach, assist, and manage team performance through active engagement Schedule Requirements • Full-time, minimum of 40 hours per week including weekends, • Additional hours may be required during peak periods, holidays, or business needs, • Two scheduled days off per week, excluding holidays or blackout periods, • Regular, in-person attendance at the assigned store is required Qualifications • High motivation, strong leadership mindset, and excellent interpersonal skills, • Experience in retail leadership, sales management, or a similar role required, • Ability to drive performance through accountability, coaching, and team development, • Skilled in managing priorities, solving problems, and making data-informed decisions, • Strong communication and organizational abilities, • Proficiency in Microsoft Office (Word, Excel, PowerPoint); ability to learn internal systems Job Type Full-time Benefits • Health insurance, • Dental insurance, • Vision insurance, • Life insurance, • Paid time off, • 401(k) with employer match, • Employee discount #ANE2

Job Description Mission Statement: “To empower and inspire people of all communities to identify, pursue and sustain healthy, meaningful lives”. MHAW strives to develop an authentic, diverse workforce that embraces, creates, respects and demonstrates diversity, equity, and inclusiveness in the work environment, towards one another and those we serve. We recognize that our agency is strongest when we all embrace the full spectrum of diversity and experience. We actively seek to employ a diverse workforce representative of the communities we serve. Position: Senior Director of Quality Improvement Salary: $120,000 to $130,000 per year (Exempt position) Location: Ronkonkoma and Riverhead, NY Hours: Full-time, 37.50 hours/week; with evening and weekend availability as needed. Position Summary: The Senior Director of Quality Improvement is responsible for the oversight and advancement of innovation and quality improvement, playing a critical role in driving program development, continuous improvement across the Association for Mental Health and Wellness (MHAW) current and future programs. This senior leadership role requires extensive clinical experience, a strong background in quality improvement, and a deep commitment to Person-Centered Psychiatric Rehabilitation and Recovery principles as integrated into clinical service delivery. The Senior Director will lead strategic and operational initiatives to enhance clinical quality, outcomes, and service delivery. This role requires strong analytical thinking, problem-solving, and the ability to translate strategy into effective day-to-day clinical operations. Key areas of focus include best practices, clinical outcomes, service quality, regulatory compliance, and supporting program growth and sustainability. The Senior Director works closely with executive leadership, including the CEO, and collaborates with Program Supervisors, Directors, clinicians, Psychiatric Nurse Practitioners, and fiscal/billing staff to ensure resources are effectively aligned to meet client needs. This role will lead the development and implementation of a comprehensive continuous quality improvement plan to support program success, staff development, and high-quality service delivery. The Senior Director will also play a key role in strategic planning, quality assurance, and the ongoing enhancement of clinical services to meet evolving community needs while upholding organizational values. Key Responsibilities and Tasks: • Monitor and respond to cross-program performance metrics, including census, service delivery, regulatory compliance, and revenue, • Develop and submit monthly and quarterly outcomes reports, • Lead development and coordination of staff training initiatives related to innovation and improvements, • Support the development and refinement of clinical and programmatic service workflows and processes, • Oversee Quality Assurance (QA) and Quality Improvement (QI) activities across programs, • Lead implementation and ongoing evaluation of the organization’s Quality Improvement Program, • Ensure accurate documentation and reporting of QI initiatives and outcomes, • Plan, coordinate, and evaluate QI training sessions, including curriculum development and facilitation, • Provide expertise and guidance on QI frameworks (e.g., PDSA, Stages of Change) and ensure staff competency, • Analyze training effectiveness and continuously improve learning strategies, • Oversee incident management processes, including reporting, investigation, resolution, and trend analysis, • Provide recommendations for corrective actions and system improvements based on incident data, • Ensure compliance with agency policies, regulatory requirements, and funding guidelines, • Conduct case record reviews and audits to ensure adherence to best practices and regulatory standards, • Analyze qualitative and quantitative data tomonitorprogram performance and inform decision-making, • Ensure compliance with all confidentiality, privacy, and data security requirements Supervision: • Lead implementation of system improvements based on QI findings, • Apply leadership, problem-solving, conflict resolution, and team-building skills to foster a high-performing work environment Qualifications: • Master’sdegree froman accredited programin a relevant field (social science,healthcareor business administration), • Minimum of10 years leading QA/QI in behavioral health or related service areas, • 10 years+ experience with monitoring, analyzing, and reporting on performance indicators and corrective action, • Strong interpersonal and communication skills, including the ability to mentor and supervise clinicians, • Strong technical analytical skills and experience in data analysis, validation, and compliance monitoring is highly preferred, • Knowledge of psychiatric rehabilitation, person-centered care, and recovery-oriented practices, • Familiarity with OMH and OASAS systems and regulations, • Proficiencywith Electronic Health Records (EHR), • Excellent organizational, time management, and technology skills, • Ability to work both collaboratively with multiple program offices and stakeholders and independently, managing multiple projects at a time, • Strong understanding of corporate compliance and regulatory standards, • Self-motivated with the ability to work independently and collaboratively, • Valid New York State Driver’s License and ability to meet agency driver requirements All full-time employees are eligible for our competitive benefits package including: • Medical, Dental and Vision Coverage, • Paid Sick Time, • Paid Vacation Time, • Paid Personal Time, • Paid Floating Holidays, • Mileage Reimbursement, • 403b Retirement Plan

Job DescriptionSenior Account Manager Factory360 is revolutionizing corporate marketing by infusing human connections into strategy, emerging from experiential beginnings to become the first ground-up integration agency. Unlike traditional approaches, we prioritize real-life human experiences as a foundation, building campaigns into channels people genuinely use and value. With a forward-thinking mindset, we combine creativity with innovation to deliver impactful, results-driven marketing solutions that truly resonate with audiences. At Factory360, we are passionate about creating memorable and authentic experiences that drive measurable success. Role Description This is a full-time remote role for an Experiential Senior Account Manager. The Senior Account Manager will oversee client relationships, ensuring seamless communication and the delivery of projects that exceed expectations. Daily tasks include leading project management efforts, developing experiential marketing strategies, coordinating cross-functional teams, analyzing campaign metrics, and ensuring projects align with clients' goals. The ideal candidate will be a collaborative leader with strong organizational and communication capabilities, driving both client success and internal team efficiency. Qualifications Experience in experiential marketing, campaign management, and integrated marketing strategies Project management skills, with a focus on balancing timelines, budgets, and deliverables Client relationship management, maintaining clear communication, and exceeding client expectations Effective team collaboration and leadership skills to coordinate cross-functional groups Strong analytical capabilities to measure and report on campaign performance metrics Proficient verbal and written communication skills for creating presentations and proposals Familiarity with digital marketing tools and platforms is a plus Bachelor’s degree in Marketing, Communications, Business, or a related field Prior experience working in an agency or experiential marketing setting is preferred Ability to work independently in a fast-paced, remote environment

Job Description Director, Patient Contact Center A career that changes lives. SightMD is a rapidly growing integrated ophthalmic provider group, extending the reach of exceptional eye care to patients across New York, New Jersey, Pennsylvania, Connecticut and Massachusetts. With over 127 eye care providers and the convenience of 60 locations, our commitment to delivering unparalleled services is at the heart of everything we do. As we embark on our mission, we are actively seeking teammates who are eager to contribute to our legacy of eye excellence, a tradition that spans more than 50 years. Position Summary: The Director of Patient Call Center is responsible for the strategic leadership, operational performance, and continuous improvement of a high-volume, multi-channel patient contact center supporting a Physician Practice Management (PPM) organization serving approximately one million patients. This leader oversees domestic and offshore call center operations, leveraging technologies including AI-enabled patient engagement tools, workforce optimization platforms, automation, CRM systems, omnichannel communications, and analytics-driven performance management. The Director ensures an exceptional patient experience, operational efficiency, regulatory compliance, and scalable growth while supporting organizational goals related to patient access, retention, quality, and value-based care performance. Key Responsibilities Strategic Leadership • Develop and execute the enterprise patient contact center strategy aligned with organizational growth, access, and patient experience goals., • Lead a large-scale, multi-site patient engagement operation utilizing domestic and offshore staffing models., • Build scalable operational frameworks capable of supporting a patient population exceeding one million lives., • Partner with executive leadership on digital transformation initiatives, automation strategy, and patient access optimization., • Drive innovation through implementation of AI-enabled solutions including:, • Conversational AI/chatbots, • Intelligent call routing, • Speech analytics, • Predictive staffing, • Self-service patient engagement tools, • Real-time quality monitoring Essential Duties and Responsibilities • Develop, implement, and continuously improve contact center policies, procedures, workflows, and service standards., • Establish and monitor key performance indicators (KPIs), service level agreements (SLAs), and operational metrics including quality, productivity, patient satisfaction, response times, abandonment rates, and scheduling accuracy., • Analyze operational and performance data to identify trends, gaps, root causes, and opportunities for improvement., • Lead workforce management strategies to ensure appropriate staffing levels and achievement of departmental goals related to quality, efficiency, and patient experience., • Partner with leadership teams to implement initiatives that improve patient access, scheduling efficiency, and overall service delivery., • Design and oversee quality assurance and training programs for new and existing team members in collaboration with Corporate Training and People Operations., • Monitor ongoing departmental performance against established targets and implement corrective action plans as needed., • Evaluate and recommend enhancements to contact center technologies, systems, workflows, and reporting capabilities to improve operational performance and patient retention., • Serve as a liaison between the Patient Contact Center and other operational departments to ensure alignment and continuity of care and service., • Ensure compliance with all applicable healthcare regulations, privacy standards, and organizational policies, including HIPAA requirements., • Support organizational initiatives, special projects, and other duties as assigned. Required Qualifications • Bachelor’s degree in healthcare administration, Business Administration, Communications, or a related field preferred. Equivalent combination of education and relevant experience may be considered., • Minimum of five (5) years of progressive leadership experience in contact center management, patient access, healthcare customer service, or related operations., • Demonstrated experience leading high-volume, multi-channel contact center operations., • Strong knowledge of workforce management practices, call center technologies, quality assurance methodologies, and performance analytics., • Experience developing and implementing operational strategies that improve patient satisfaction, employee engagement, and service efficiency., • Proven ability to analyze data, identify operational challenges, and implement process improvement initiatives., • Excellent leadership, organizational, problem-solving, and decision-making skills., • Strong verbal, written, and interpersonal communication skills., • Ability to manage multiple priorities and thrive in a fast-paced, metrics-driven environment., • Advanced proficiency in Microsoft Office 365 applications including Excel, Word, PowerPoint, Outlook, and reporting tools., • Experience with electronic health records (EHR), patient scheduling systems, and contact center platforms preferred. Preferred Competencies • Patient-centered and service-oriented leadership approach., • Strong analytical and strategic thinking capabilities., • Ability to build collaborative relationships across departments and organizational levels., • High degree of professionalism, integrity, accountability, and adaptability., • Commitment to continuous improvement and operational excellence. Salary Range: • $130,000 to $150,000/annually commensurate with experience Benefits: We aim to take care of our teammates the same way we take care of our patients. All SightMD employees receive the following benefits: • Medical/Dental/Vision Insurance, • Prescription Drug Coverage, • Company Paid Term Life Insurance & Long-Term Disability, • Supplemental Insurance Benefits, • Employee Assistance Program (EAP), • Retirement Plan - 401(k), • Paid Time Off (PTO), • Paid Holidays, • Career Development Programs, • All benefits are subject to eligibility requirements. Equal Employment Opportunity Statement: SightMD is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal, state and local laws. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact People Services at peopleservices@sightgrowthpartners.com #SMD123

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We are a very busy office and are looking for our next great team member.This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community.We are a growing agency with big dreams and lots of potential.Our team works hard to reach our

RelaDyne is the nation's leading automotive, industrial, and commercial lubricants provider and trusted partner for reliability services.We are more than a distributor - we are a team focused on innovation, service excellence, and long-term customer partnerships.We are currently seeking a Commercial

Account Manager - State Farm Agent Team Member.As Account Manager - State Farm Agent Team Member for Jacquelyn Jacobson - State Farm Agent, you are vital to our daily business operations and customers' success.You grow our agency through meaningful client relations and acting as a liaison between cu

Account Manager - State Farm Agent Team Member.As Account Manager - State Farm Agent Team Member for Manizha Parand - State Farm Agent, you are vital to our daily business operations and customers' success.You grow our agency through meaningful customer relations and acting as a liaison between cust

Account Manager for Ryan Platz State Farm Agency.As an Account Manager for the Ryan Platz State Farm Agency, with a focus in Life Insurance.You are vital to our daily business operations and customers' success.You grow our agency through meaningful client relations and acting as a liaison between cu

Works with assigned accounts and pulls together all relevant information to create an effective strategy to deploy for their assigned accounts. Applies a consultative selling strategy to understand the needs of the customer and apply a proactive selling approach when scheduling on-going follow-ups w

Account Manager - State Farm Agent Team Member.As Account Manager - State Farm Agent Team Member for Lynne Barnhardt - State Farm Agent, you are vital to our daily business operations and customers' success.You grow our agency through meaningful customer relations and acting as a liaison between cus

Our client is a leader in innovative security solutions, leveraging advanced AI technology and a highly trained team of professionals to deliver 24/7 remote monitoring and integrated security services to commercial clients nationwide.They seek a high-performing Sales Account Manager to drive new bus

State Farm Independent Contractor Agent.Are you a vibrant individual who thrives on providing exceptional customer experiences? Do you relish the opportunity to engage with the public and make a positive impact? If your answer is a resounding "yes," then embarking on a career journey with a State Fa

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Account Manager - State Farm Agent Team Member.We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience.If

This role owns both the commercial strategy and the execution layer behind it. Translate strategy into executable plans with clear ownership, timelines, and deliverables. Proven ability to manage both commercial strategy and operational execution.

The Corporate Operations Senior Manager plays a central role at the intersection of strategy and execution, overseeing and optimizing core operational functions to drive efficiency, scalability, and alignment with organizational objectives. Lead and manage corporate operations functions, ensuring al

FP&A - Sales & Business Analyst | Global Industrial Manufacturing Company | Melville, NY.I'm currently partnering with a rapidly growing, family-owned industrial and manufacturing organization to hire a Sales & Business Analyst in a newly created position reporting directly to the CFO.Th

HIRING – RECRUITERS / SALES-MINDED HUSTLERS.If you're the type who wants more control over your income… keep reading.We're growing our team in Farmingdale, NY and looking for driven, competitive individuals who want to build a career in recruiting and get paid for performance.This is for someone

MOSCOT is a 111-year-old New York City institution renowned worldwide for its iconic eyewear – The MOSCOT Originals.MOSCOT infuses its unmistakably refined, downtown aesthetic with over 100 years of eyewear expertise and unparalleled craftsmanship to create its timeless eyewear.While now recognize

Outreach, Canvasser, Promotions, Client Service, Human Resources, Food Service, Marketing, Entry Level, Sales, Promotions, Retail, Hospitality, Training, Leadership Development, Training Programs, Customer Service, Customer Care, Coordination, Communication, Collaboration, Team Environment, Mentor,

It is required that you have either #1 or #2 below:.Previous Financial Services Recruiting experience.Previous experience in an in-house Accounting/Middle-Office Finance role (looking for a career change into recruiting)!.Please do not apply if your background does not fall in line with either #1 or

The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture.

In addition, the Program Manager will be responsible for analyzing the program activities, expenses and profits, establishing goals, and communicating the strategy throughout the organization and Integrated Program Teams.

Full-Time, with varied hours (7 AM - 11 PM).Rotational evening and weekend shift coverage, and some holiday coverage.Plans and implements clinical services, systems, and performance improvement activities as they relate to a multidisciplinary approach to providing care to patients.Collaborates with

ASSISTANT RESIDENTIAL MANAGER – CHILDREN'S RESIDENTIAL PROGRAM.Make a Real Difference Every Day: Do you want a career where you directly impact lives, experiencing the deep fulfillment that comes from helping others and a strong sense of purpose?.About DDI: For nearly 65 years, DDI (Developmental

LifeWorx is a premier elder care and domestic staffing company seeking a Recruiting Associate to join our Great Neck, NY office, responsible for recruiting elder care candidates in the West Palm area.This position is open for an immediate start!.What are the responsibilities of a Recruiter?.Posting

Lumicity have partnered with an established Defense & Space Manufacturer who are looking to add an experienced Program Manager to their New York location.Experience working with high-profile defense/military clients.People management and leadership experience.If you're interested in this position, p

The Dental Lab Account Manager is responsible for building BonaDent's brand while delivering high-quality products to our dental customers and their patients.The Dental Lab Account Manager is responsible for working closely with dentists and an internal dental technical team to ensure overall custom