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RUBIES, PARTY CITY, AND AMSCAN INTERNSHIP PROGRAM SUMMER 2026 ABOUT AD POPULUM: Ad Populum aligns corporate strategy and fosters growth across its diverse portfolio of legendary brands, including: NECA, the industry leader in pop culture action figures and collectibles, Rubies, the #1 costumes company in the world, Enesco, known for Department 56, a top purveyor of holiday décor, Kidrobot, a globally recognized, premier creator of limited edition art toys, plush and lifestyle accessories, WizKids, a top producer of miniatures and award winning table top games worldwide, JEI, the creators of American icons such as the Chia Pet and Clapper, ExKaliber, an esteemed collective of Amazon brands that ranks among the top 150 Amazon sellers globally, Graceland, Rock n Roll’s top destination and #1 music attraction in the world, Smiffys, a leading global innovator in fancy dress, Halloween and Carnival manufacturing since 1894, and Party City, the global leader in the celebrations industry helping tens of millions of people create unforgettable memories. Internship Overview: The Ad Populum Internship Program offers college students and recent graduates an opportunity to gain hands-on experience across our celebration powerhouse, including Rubies, Party City, and Amscan brands. Interns will work on meaningful projects, collaborate with team members, and develop skills that are essential for their future careers – all while gaining exposure to the creative world of costumes and celebrations, helping bring unforgettable moments to life. We’re seeking enthusiastic, curious, and motivated individuals to join our dynamic team for a Summer Internship opportunity on-site at our main office located in Plainview, New York. This eight (8) week program runs between June and August. Responsibilities: • Assist with department initiatives with the ability to work on meaningful projects that make a direct impact on company operations, • Collaborate with teams cross-functionally in a creative environment, • Develop industry knowledge and valuable skills to help build your career, • Conduct research and analysis to support team objectives, • Participate in team meetings and contribute ideas, • Shadow team members to understand departmental functions and processes, • Prepare reports and presentations as needed, • Collaborate with other interns on cross-departmental projects Final candidates will receive a tailored job description for their assigned department. Qualifications: • Currently enrolled in a college or university degree or advanced degree program (2026 grads invited to apply as well), • Must be able to commute to our office and work on-site 3-4 days each week, • Strong communication, organizational, and problem-solving skills, • Creative thinker with attention to detail, • Ability to work independently as well as collaboratively in a team environment, • Have a passion for celebrations, pop-culture, entertainment, and creative industries, • Eagerness to learn and adapt in a fast-paced environment, • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) Ad Populum Offers: • Hourly rate $20.00 per hour (non-negotiable), • Hands-on professional work experience across multiple disciplines, • Mentorship from experienced professionals, • Networking opportunities within the company, • Potential for future employment opportunities This position is based on-site at our Plainview, New York office. Relocation support is not available. Ad Populum LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identify, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law.

Job Description SUMMARY The Director of Safety is a senior leadership role responsible for protecting the company's most important asset — its people. Operating across a complex dual environment of dispersed contract foodservice accounts and high-volume meal manufacturing, this leader sets the strategic direction for all safety programs. They are accountable for ensuring regulatory compliance, driving measurable reductions in risk and injury and building a culture where every employee goes home safe not just managing programs, but transforming how the organization thinks about safety at every level. Key Responsibilities Workplace Safety & OSHA Compliance • Develop, implement, and enforce safety policies and procedures compliant with OSHA and applicable federal, state, and local regulations, • Manage all safety programs including lockout/tagout, confined space, machine guarding, powered industrial trucks, ergonomics, and chemical/GHS hazard communication, • Lead incident investigations, root cause analysis, and corrective action tracking to closure, • Conduct and oversee regular safety audits, inspections, and risk assessments across manufacturing and field service sites Training & Culture • Design and deliver safety training programs for hourly food service workers, production staff, supervisors, and management, • Build and sustain a strong safety culture through visible leadership, engagement programs, and accountability systems, • Develop safety onboarding standards across all sites and contract accounts Contract Operations Support • Establish and monitor safety standards across multiple contract foodservice accounts serving diverse client environments (education, residential, healthcare, corporate dining, etc.), • Serve as the Safety subject matter expert for contract bids, renewals, and client-facing audits, • Align safety protocols with client requirements while maintaining company standards Workers' Compensation Oversight • Provide strategic direction and oversight to the Workers' Compensation Manager, ensuring programs are cost-effective, compliant, and support injured employee recovery, • Review claims trends and loss data to identify opportunities for injury prevention and program improvement, • Ensure alignment between workers' compensation outcomes and broader Safety initiatives Leadership & Strategy • Build, mentor, and manage a geographically dispersed safety team, • Set annual Safety strategy with measurable goals tied to business objectives, • Report safety performance metrics and trends to senior leadership, • Manage the Safety department budget including training, PPE, equipment, and compliance programs This role offers a salary range of $170,000–$190,000 annually, based on skills, experience, and location. Employees also receive a comprehensive benefits package including health, dental, vision, 401(k) with company match, generous PTO, and paid holidays. Requirements REQUIRED QUALIFICATIONS: Education: Bachelor’s degree in safety management, Environmental Health & Safety, or a related field preferred. Certifications Relevant certifications (CSP, CHST, OSHA 30) a strong plus. EXPERIENCE, OTHER QUALIFICATIONS AND COMPETENCIES: Experience: 8+ years of progressive safety experience, ideally in food service, hospitality, facilities management, manufacturing, distribution, or other multi-site service industries. Other Qualifications: • Proven success designing and implementing safety programs across a large, distributed workforce, • Demonstrated ability to work autonomously in a lean organization, driving results with minimal supervision., • Experience managing direct reports and coaching leaders at all levels., • Strong working knowledge of OSHA regulations and relevant state/local requirements, • Experience with incident management systems, OSHA logs, and workers’ compensation processes., • Exceptional communication, presentation, and change-management skills., • Ability to analyze data, identify trends, and recommend practical, scalable solutions., • Ability and willingness to travel regularly to company and customer sites. Computer Skills: • Proficiency in Microsoft Office 365 Expected Hours of Work: This is a full-time exempt position. Typical work hours are Monday - Friday, 8:00am - 5:00 pm with additional hours needed to meet business demands and production schedules. As an exempt position, it is expected that Team Member will devote whatever time necessary to accomplish the goals and responsibilities. This will often require extended work hours, evening, and/or weekend work. Travel Requirements: Travel regularly to company and client sites to conduct audits, support investigations, deliver training, and build field engagement. Work Environment: Work is primarily performed in an office environment with moderate noise levels The duties listed above are intended only as illustrations of the various types of work and duties that may be performed. The omission of specific statements of duty does not exclude them from the position if the work is similar, or a logical assignment to the position, and the Company reserves the right to add additional duties or modify existing duties. The job description does not constitute an employment agreement between the Company and employee and is subject to change by the Company as the needs of the Company and requirements of the job change. Employee’s signature below constitutes an employee’s understanding of the requirements, essential functions, and duties of the position. Work Schedule Typically Monday through Friday 8am-5pm Salary Target $170,000-$190,000

ABOUT THE JOB GOAT USA is looking for an experienced and driven Corporate Operations Senior Manager who will play a key role in optimizing and scaling the company’s core business operations. You’ll work cross-functionally with teams across supply chain, eCommerce, retail, customer experience, and internal operations, partnering closely with leadership to drive execution and operational excellence. The ideal candidate is a highly analytical, solutions-oriented leader with a strong background in corporate operations and process improvement. This role leads high-impact initiatives, enhances systems and workflows, and ensures alignment between day-to-day operations and long-term strategic goals. The ideal candidate brings a balance of strategic thinking and hands-on execution, with the ability to streamline processes, implement scalable solutions, and drive measurable improvements across the organization. Job Title Corporate Operations Senior Manager Job Purpose The Corporate Operations Senior Manager plays a central role at the intersection of strategy and execution, overseeing and optimizing core operational functions to drive efficiency, scalability, and alignment with organizational objectives. This position owns and leads high-impact, cross-functional initiatives that improve how the business operates across supply chain, eCommerce, retail, customer experience, and internal operations. The role partners closely with leadership to enhance performance, implement scalable processes, and ensure that day-to-day execution supports long-term growth and profitability. Job Duties and Responsibilities • Lead and manage corporate operations functions, ensuring alignment with organizational strategy, objectives, and priorities., • Identify inefficiencies across business functions and design scalable, sustainable solutions., • Develop, implement, standardize, and continuously improve operational processes, policies, and systems, including SOPs across teams., • Lead cross-functional and end-to-end projects (e.g., system implementations, expansion initiatives, process redesigns) to drive efficiency, cost savings, and scalability., • Act as a central operator to drive execution and accountability on high-impact company initiatives., • Build project plans, timelines, and success metrics; track and report progress and outcomes to leadership., • Analyze operational performance metrics, define KPIs, and build dashboards to monitor effectiveness and inform decision-making., • Conduct root cause analysis to identify issues and implement actionable improvements., • Implement tools, automation, and workflows (ERP, WMS, CRM, etc.) to increase productivity and support scaling operations., • Ensure systems, processes, and workflows are integrated and optimized across departments., • Ensure compliance with internal policies, regulatory requirements, and industry standards., • Identify operational risks and develop mitigation strategies., • Support executive leadership with reporting, insights, and strategic operational recommendations., • Establish and maintain a corporate calendar. Requirements • Bachelor’s Degree, • 7+ years of corporate operations experience., • Excellent verbal and written communication skills., • Strong communication, leadership and team management skills, • Excellent organizational and time management skills., • Exceptional interpersonal and conflict-resolution skills., • Expertise in Microsoft Office Suite (Word, Excel, PowerPoint, etc.), • Ability to communicate effectively in English, • Full-Time, exempt., • Normal working hours are from 9:00 a.m. to 5:30 p.m., Monday through Friday; must be flexible to work evenings and occasional weekends., • Location: Plainview, NY ABOUT US GOAT USA is an American casual lifestyle brand built on confidence, connection, and passion. Founded on Long Island in 2016, the brand was created by showing up, building real relationships, and earning trust through everyday interactions. What started in a basement has grown into a nationwide presence, shaped by a commitment to authenticity and a customer-first experience. We design classic, go-to pieces that balance comfort and style, with collections that evolve through fabric, texture, and fit. Each piece is made to feel natural, versatile, and part of everyday life. Our growth is driven by meaningful connections—through live event across the country, our e-commerce platform, brick-and-mortar stores, and partnerships with leading retailers. With a team of over 150 employees and more than 365 live events annually, we continue to expand while staying rooted in community. At the center of it all is Chuck the GOAT, a symbol of self-belief, positivity, and showing up as the greatest version of yourself. Please visit our Instagram at @goatusa and our website, _ for a better understanding of the brand, product line, and founder’s story. Ordinary people do extraordinary things. Full Time U.S. Employee Benefits Include • Paid vacation and sick time, • Paid Holidays, • Weekly free lunch, drinks, & snacks, • Health Insurance, • DCA/ FSA account, • Employee discount, • And more Life at GOAT USA Life at GOAT USA is dynamic, fun, and welcoming, where every team member contributes to our energetic and collaborative culture. We believe in celebrating our team with perks like free lunch once a week, complementary drinks and snacks, and generous discounts on all GOAT USA products. Join us and be part of a company that values passion, creativity, and community! SALARY RANGE The salary for this role is $120,000 annually. The salary offered will take into account a number of factors, including the applicant job-related knowledge, skills, and experience, among other factors. A bonus may be included as part of the compensation package offer. Equal Employment Opportunity Statement GOAT USA is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, sex, religion, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other basis protected by law. GOAT USA considers all qualified applicants regardless of criminal histories, consistent with legal requirements.

R&D Tax Credits Manager – Methods & Incentives (CPA Required) Hybrid – Boston, MA | New York, NY (Manhattan) | Melville, NY | Edison, NJ $138,000 – $172,500 per year Job Summary We are seeking an experienced Corporate Tax Manager – Methods, Credits & Incentives (R&D Tax Credits) to join a growing tax advisory practice. This role focuses on R&D tax credit studies, tax accounting methods, and complex tax consulting engagements for clients across a variety of industries. This is a hybrid position requiring a minimum of 3 days onsite or at client locations per week beginning March 2026 . R&D Tax Credits Manager – Methods & Incentives (CPA Required) Key Responsibilities Lead and support R&D tax credit studies and related consulting engagements Conduct client site visits, interviews, and facility walkthroughs Analyze financial and operational data to identify qualifying R&D activities Prepare cost schedules, tax computations, and technical documentation Manage multiple concurrent projects and ensure timely delivery of all work products Research federal and state R&D tax credit regulations and court rulings Assist with amending tax returns related to R&D credits and tax methods Collaborate with leadership on project execution and client strategy Support business development activities, including proposals and client pursuits Ensure all engagements comply with firm standards, budgets, and deadlines R&D Tax Credits Manager – Methods & Incentives (CPA Required) Required Qualifications Bachelor’s degree in Accounting, Finance, Economics, or related field Active CPA or JD (active attorney license required) 6–10 years of experience in R&D tax credits, tax accounting methods, or fixed asset tax experience Minimum 4 years of experience in public accounting or consulting Strong understanding of federal and applicable state R&D tax credit rules Experience with tax return mechanics and amended returns Proven project management experience Strong analytical, research, and problem-solving skills Excellent verbal and written communication skills Ability to manage multiple engagements and meet strict deadlines Willingness to travel to client sites as needed R&D Tax Credits Manager – Methods & Incentives (CPA Required) Preferred Qualifications Master’s or Ph.D. in Economics, Finance, Statistics, Mathematics, Engineering, or related quantitative field Experience in industries such as technology, life sciences, manufacturing, construction, real estate, or hospitality Prior consulting or Big 4/public accounting experience strongly preferred Experience supporting business development or client growth initiatives R&D Tax Credits Manager – Methods & Incentives (CPA Required) Work Environment & Additional Details Hybrid schedule (minimum 3 days onsite or client site starting March 2026) Locations: Boston, MA | New York, NY (Manhattan) | Melville, NY | Edison, NJ Travel required Sponsorship available Backfill/new position (as applicable per role need) Base salary range: $138,000 – $172,500 (final compensation based on experience and qualifications) EA (Enrolled Agent) certification is not accepted Why Join This Team? Work on high-impact R&D tax credit and consulting projects Strong leadership exposure and client-facing responsibility Opportunity to grow within a specialized, high-demand tax practice Collaborative environment focused on technical excellence and career growth Apply Today If you are a tax professional with strong R&D or tax accounting methods experience, we encourage you to apply and learn more about this opportunity.

Investor Relations Corporate Strategy Associate/h2pAs iRocket scales, were seeking an Investor Relations Corporate Strategy Associate to support fundraising, stakeholder communications, and strategic planning efforts.

Job Description Job Summary: The Business Development Manager is a dedicated growth engine focused on aggressive revenue acquisition across the Northeast territory (DE, MD, PA, NJ, NY, CT, and MA). You will be responsible for securing new logos and identifying untapped revenue opportunities within high-growth customers and verticals: Industrial, Marine, Data Centers, Fleet, Government and Municipalities, Critical Infrastructure and other Fueling Segments. This "hunter" role prioritizes new revenue generation and deal closure. Key Responsibilities: • Sector-Specific Revenue Acquisition: Proactively prospect and close new business within targeted segments, verticals, customers and geographies., • Sustainable Relationship Development: Cultivate and maintain deep, long-term relationships with key decision-makers and stakeholders to ensure a sustainable pipeline and repeat expansion opportunities., • External Stakeholder Management: Develop and maintain sustainable, high-level relationships with critical external partners, including manufacturing partners, general contractors, and engineering firms, to identify project leads and collaborate on winning bids., • Internal Stakeholder Alignment: Work closely with Branch Managers, Department Leaders, and Regional Executives to ensure all revenue-driving activities are aligned with local operations and broader company strategy., • Government, Municipal and Public Works Strategy: Navigate public sector procurement and municipal RFPs to win contracts with state and local municipalities and public works agencies., • Strategic Revenue Expansion: Identify and capture expansion opportunities within existing accounts by introducing solutions to strategic, regional customers., • Full Sales Cycle Ownership: Lead negotiations from initial outreach to contract execution, ensuring alignment with regional and corporate profitability goals., • Reporting and Analysis: Monitor and report progress against goals, key performance indicators (KPIs), and business development activities. Develop and prepare sales reports, prospect and customer updates and forecasts., • Market Intelligence: Actively monitor trends in CT, DE, MA, MD, NJ, NY, and PA to identify emerging infrastructure projects and competitor activities. Skills and Qualifications: • Proven "Hunter" Track Record: Minimum of 5 years in business development with a history of meeting or exceeding aggressive sales targets through new customer acquisition., • Specialized Sector Knowledge: Understanding of the unique operational environments in various industry verticals., • Advanced Negotiation: Skilled in managing multi-stakeholder sales cycles involving general contractors and varied decision-makers and influencers., • Regional Network: Existing familiarity or professional network within the business landscape of the Northeast/Mid-Atlantic/NE corridor., • Technological Proficiency: Proficient use of CRM systems to manage a multi-state territory and deliver accurate revenue forecasts., • Mobility: Ability to travel frequently across the designated territory as required for site visits and high-level meetings. Overnight travel is up to 40% of the time. Benefits Medical, Dental, and Vision Insurance. Paid Time Off and Holidays. 401(k) with Company Match. Paid Training and Certification Support. Opportunities for Advancement. Equal Opportunity Employer We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Job Description As iRocket scales, we’re seeking an Investor Relations & Corporate Strategy Associate to support fundraising, stakeholder communications, and strategic planning efforts. This is a high-impact role for someone who thrives at the intersection of finance, storytelling, and operations. The Role • Help prepare investor materials: pitch decks, financial models, quarterly updates, board memos, • Support investor communications (emails, reports, Q&A, investor meetings), • Conduct market, competitor, and industry research and benchmarking, • Assist with fundraising processes: due diligence, term sheet analysis, investor outreach, • Collaborate cross-functionally (finance, engineering, operations) to gather data and insights, • Monitor KPIs, financial metrics, and prepare dashboards and reporting, • Aid in strategic initiatives, business planning, and special projects Requirements • Bachelor’s degree in Finance, Business, Economics, or related, • 2–4 years of experience in investor relations, strategy, corporate development, or investment banking / venture capital, • Strong financial modeling, valuation, and analytical skills, • Excellent written and verbal communication; ability to tell a clear narrative with data, • Self-starter attitude and ability to work in an ambiguous, fast-paced environment, • Proficiency in Excel / PowerPoint; familiarity with data tools or visualization tools, • Ability to engage with senior leadership and external stakeholders Benefits • Health Care Plan (Medical, Dental & Vision), • Retirement Plan (401k, IRA), • Life Insurance (Basic, Voluntary & AD&D), • Paid Time Off (Vacation, Sick & Public Holidays), • Family Leave (Maternity, Paternity), • Short Term & Long Term Disability, • Wellness Resources

Job Description This role is designed to move you toward ownership of a real, profitable business in one of the most recession-resistant segments of the home service industry. Crawlspace Medic is the leading franchise in the crawl space and basement repair space. We're growing, and we're looking for an operator-minded leader to open a local market — someone who thinks like a business owner because they intend to become one. Who This Is For You've led teams, managed operations, and driven results. But you've hit a ceiling. You're executing someone else's vision and you know you're capable of more. You want skin in the game. This role is for the leader who is done being managed and ready to build something that's actually theirs. You don't need capital on day one — you need the discipline, the drive, and the leadership track record to earn your way into ownership. If you're looking for a job to collect a paycheck and follow a checklist, this isn't it. If you're looking for a vehicle to build something meaningful under a proven system — with a clear path to owning it — keep reading. The Role As General Manager, you will run the day-to-day operations of a Crawlspace Medic franchise location — accountable for the full business: people, performance, and profit. You'll operate within a proven playbook, but you'll own the outcomes. Your responsibilities include: • Setting and executing local growth strategy, • Building, developing, and retaining a high-performing field team, • Owning P&L performance, KPIs, and unit economics, • Holding people to clear standards, • Driving system-based execution with consistency and discipline, • Representing the Crawlspace Medic brand with integrity in your market The Ownership Path This role is structured with a specific outcome in mind: you operate the business, grow it, and buy into ownership. An investor funds the franchise. You run it. As the business performs, you have the opportunity to buy out your investor and become the franchisee. This is the model — and we have 35 operational units to prove it. Requirements An A-Player in this role has: • A demonstrated track record of leading teams to measurable outcomes in a process-driven, labor-intensive environment, • Experience building or enforcing standard operating procedures — not just following them when convenient, • A proven ability to recruit, develop, and retain strong people, • The discipline to have hard conversations early, not late, • An understanding of sales, marketing, and capacity planning at the unit level, • A history of driving growth in key performance metrics, • Comfort being held fully accountable for results, • Openness to feedback and a hunger for improvement over validation, • The grit to operate under pressure without losing focus The mindset gap we most often see: candidates who are excellent at executing within a tightly managed corporate structure but have never had to build anything — recruit their own team, set their own culture, or be the last line of accountability. This role requires the latter. If your instinct is to wait for direction, this will be a hard transition. If your instinct is to find a way, you'll thrive here. Benefits • Full-time W-2, salary exempt, • Performance-based compensation: base salary + profit sharing (no cap), • Company vehicle, • 2 weeks PTO, • On-the-job training, development, and leadership transformation What to Expect A-Player General Managers should expect to make the following: • Year 1 = $85k, • Year 2 = $100-110k, • Year 3 = $125 - $135k Next Steps Qualified candidates will complete a brief application, a job fit assessment, and a short recorded interview before advancing to an in-depth conversation. We move deliberately because we're looking for a specific kind of person. If you're an A-Player who wants to build something real, measurable, and ultimately yours, apply now.

Job DescriptionSenior Account Manager Factory360 is revolutionizing corporate marketing by infusing human connections into strategy, emerging from experiential beginnings to become the first ground-up integration agency. Unlike traditional approaches, we prioritize real-life human experiences as a foundation, building campaigns into channels people genuinely use and value. With a forward-thinking mindset, we combine creativity with innovation to deliver impactful, results-driven marketing solutions that truly resonate with audiences. At Factory360, we are passionate about creating memorable and authentic experiences that drive measurable success. Role Description This is a full-time remote role for an Experiential Senior Account Manager. The Senior Account Manager will oversee client relationships, ensuring seamless communication and the delivery of projects that exceed expectations. Daily tasks include leading project management efforts, developing experiential marketing strategies, coordinating cross-functional teams, analyzing campaign metrics, and ensuring projects align with clients' goals. The ideal candidate will be a collaborative leader with strong organizational and communication capabilities, driving both client success and internal team efficiency. Qualifications Experience in experiential marketing, campaign management, and integrated marketing strategies Project management skills, with a focus on balancing timelines, budgets, and deliverables Client relationship management, maintaining clear communication, and exceeding client expectations Effective team collaboration and leadership skills to coordinate cross-functional groups Strong analytical capabilities to measure and report on campaign performance metrics Proficient verbal and written communication skills for creating presentations and proposals Familiarity with digital marketing tools and platforms is a plus Bachelor’s degree in Marketing, Communications, Business, or a related field Prior experience working in an agency or experiential marketing setting is preferred Ability to work independently in a fast-paced, remote environment

Job Description Director, Patient Contact Center A career that changes lives. SightMD is a rapidly growing integrated ophthalmic provider group, extending the reach of exceptional eye care to patients across New York, New Jersey, Pennsylvania, Connecticut and Massachusetts. With over 127 eye care providers and the convenience of 60 locations, our commitment to delivering unparalleled services is at the heart of everything we do. As we embark on our mission, we are actively seeking teammates who are eager to contribute to our legacy of eye excellence, a tradition that spans more than 50 years. Position Summary: The Director of Patient Call Center is responsible for the strategic leadership, operational performance, and continuous improvement of a high-volume, multi-channel patient contact center supporting a Physician Practice Management (PPM) organization serving approximately one million patients. This leader oversees domestic and offshore call center operations, leveraging technologies including AI-enabled patient engagement tools, workforce optimization platforms, automation, CRM systems, omnichannel communications, and analytics-driven performance management. The Director ensures an exceptional patient experience, operational efficiency, regulatory compliance, and scalable growth while supporting organizational goals related to patient access, retention, quality, and value-based care performance. Key Responsibilities Strategic Leadership • Develop and execute the enterprise patient contact center strategy aligned with organizational growth, access, and patient experience goals., • Lead a large-scale, multi-site patient engagement operation utilizing domestic and offshore staffing models., • Build scalable operational frameworks capable of supporting a patient population exceeding one million lives., • Partner with executive leadership on digital transformation initiatives, automation strategy, and patient access optimization., • Drive innovation through implementation of AI-enabled solutions including:, • Conversational AI/chatbots, • Intelligent call routing, • Speech analytics, • Predictive staffing, • Self-service patient engagement tools, • Real-time quality monitoring Essential Duties and Responsibilities • Develop, implement, and continuously improve contact center policies, procedures, workflows, and service standards., • Establish and monitor key performance indicators (KPIs), service level agreements (SLAs), and operational metrics including quality, productivity, patient satisfaction, response times, abandonment rates, and scheduling accuracy., • Analyze operational and performance data to identify trends, gaps, root causes, and opportunities for improvement., • Lead workforce management strategies to ensure appropriate staffing levels and achievement of departmental goals related to quality, efficiency, and patient experience., • Partner with leadership teams to implement initiatives that improve patient access, scheduling efficiency, and overall service delivery., • Design and oversee quality assurance and training programs for new and existing team members in collaboration with Corporate Training and People Operations., • Monitor ongoing departmental performance against established targets and implement corrective action plans as needed., • Evaluate and recommend enhancements to contact center technologies, systems, workflows, and reporting capabilities to improve operational performance and patient retention., • Serve as a liaison between the Patient Contact Center and other operational departments to ensure alignment and continuity of care and service., • Ensure compliance with all applicable healthcare regulations, privacy standards, and organizational policies, including HIPAA requirements., • Support organizational initiatives, special projects, and other duties as assigned. Required Qualifications • Bachelor’s degree in healthcare administration, Business Administration, Communications, or a related field preferred. Equivalent combination of education and relevant experience may be considered., • Minimum of five (5) years of progressive leadership experience in contact center management, patient access, healthcare customer service, or related operations., • Demonstrated experience leading high-volume, multi-channel contact center operations., • Strong knowledge of workforce management practices, call center technologies, quality assurance methodologies, and performance analytics., • Experience developing and implementing operational strategies that improve patient satisfaction, employee engagement, and service efficiency., • Proven ability to analyze data, identify operational challenges, and implement process improvement initiatives., • Excellent leadership, organizational, problem-solving, and decision-making skills., • Strong verbal, written, and interpersonal communication skills., • Ability to manage multiple priorities and thrive in a fast-paced, metrics-driven environment., • Advanced proficiency in Microsoft Office 365 applications including Excel, Word, PowerPoint, Outlook, and reporting tools., • Experience with electronic health records (EHR), patient scheduling systems, and contact center platforms preferred. Preferred Competencies • Patient-centered and service-oriented leadership approach., • Strong analytical and strategic thinking capabilities., • Ability to build collaborative relationships across departments and organizational levels., • High degree of professionalism, integrity, accountability, and adaptability., • Commitment to continuous improvement and operational excellence. Salary Range: • $130,000 to $150,000/annually commensurate with experience Benefits: We aim to take care of our teammates the same way we take care of our patients. All SightMD employees receive the following benefits: • Medical/Dental/Vision Insurance, • Prescription Drug Coverage, • Company Paid Term Life Insurance & Long-Term Disability, • Supplemental Insurance Benefits, • Employee Assistance Program (EAP), • Retirement Plan - 401(k), • Paid Time Off (PTO), • Paid Holidays, • Career Development Programs, • All benefits are subject to eligibility requirements. Equal Employment Opportunity Statement: SightMD is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal, state and local laws. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact People Services at peopleservices@sightgrowthpartners.com #SMD123

About NY Creates: NY Creates serves as a bridge for advanced electronics, leads projects that advance R&D in emerging technologies, and generates the jobs of tomorrow.NY Creates also operates some of the most advanced facilities in the world, boasts more than 3,000 industry experts and faculty, and

This senior role involves overseeing quality teams and collaborating with other departments to establish overall quality and compliance.Direct a staff of up to 50 people including engineers, technicians, inspectors, engineers and administrative personnel.Hire staff and provide training.Develop and e

New York Metropolitan Area / Long Island, NY (Hybrid).Our client is a leader in innovative security solutions, leveraging advanced AI technology and a highly trained team of professionals to deliver 24/7 remote monitoring and integrated security services to commercial clients nationwide.They seek a

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient.We strive to foster a caring, high-perf

We are a very busy office and are looking for our next great team member.This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community.We are a growing agency with big dreams and lots of potential.Our team works hard to reach our

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RelaDyne is the nation's leading automotive, industrial, and commercial lubricants provider and trusted partner for reliability services.We are more than a distributor - we are a team focused on innovation, service excellence, and long-term customer partnerships.We are currently seeking a Commercial

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Lead the operational processes to deliver sales and profits while protecting our assets.Provide a well merchandised and well in-stock store by leading and supporting inventory management processes.Lead a team of well-trained team members to deliver a customer centric shopping experience.Deliver frie

Works with assigned accounts and pulls together all relevant information to create an effective strategy to deploy for their assigned accounts. Applies a consultative selling strategy to understand the needs of the customer and apply a proactive selling approach when scheduling on-going follow-ups w

We are seeking a motivated insurance sales agent to join our team.In this role, you will be responsible for identifying potential clients, assessing their insurance needs, and recommending appropriate insurance products.Key duties include building and maintaining client relationships, explaining pol

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Establish customer r

Custom Truck One Source has an opening for a sales professional with a background in construction vehicles, equipment, and heavy & light duty trucks.The position will report to the Regional Sales Manager.The candidate will be responsible for targeting new prospects, cold calling, conducting needs an

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Reporting to the District Sales Manager, the Account Sales Manager's primary function is to perform outside sales of product inventory while driving an assigned route of accounts.You will increase product sales and placement of product displays at all large and small format off premise stores.You wi

Health Insurance Sales Agent Recruiter/h2pSenior Services of North America, Inc.Integrity partner headquartered on Long Island, New York, assists thousands of clients each year with their Medicare coverage options, as well as life insurance and wealth solutions.The agencys alignment with senior orga

Account representatives don't pass up this opportunity for a great new job that combines client management with a consultative sales process for a global industrial distribution company.Partnering with 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide var

State Farm Independent Contractor Agent.Are you a vibrant individual who thrives on providing exceptional customer experiences? Do you relish the opportunity to engage with the public and make a positive impact? If your answer is a resounding "yes," then embarking on a career journey with a State Fa

Our client is a leader in innovative security solutions, leveraging advanced AI technology and a highly trained team of professionals to deliver 24/7 remote monitoring and integrated security services to commercial clients nationwide.They seek a high-performing Sales Account Manager to drive new bus

Account Manager - State Farm Agent Team Member.As Account Manager - State Farm Agent Team Member for Manizha Parand - State Farm Agent, you are vital to our daily business operations and customers' success.You grow our agency through meaningful customer relations and acting as a liaison between cust

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Account Manager - State Farm Agent Team Member.We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience.If

It is required that you have either #1 or #2 below:.Previous Financial Services Recruiting experience.Previous experience in an in-house Accounting/Middle-Office Finance role (looking for a career change into recruiting)!.Please do not apply if your background does not fall in line with either #1 or

Outreach, Canvasser, Promotions, Client Service, Human Resources, Food Service, Marketing, Entry Level, Sales, Promotions, Retail, Hospitality, Training, Leadership Development, Training Programs, Customer Service, Customer Care, Coordination, Communication, Collaboration, Team Environment, Mentor,

HIRING – RECRUITERS / SALES-MINDED HUSTLERS.If you're the type who wants more control over your income… keep reading.We're growing our team in Farmingdale, NY and looking for driven, competitive individuals who want to build a career in recruiting and get paid for performance.This is for someone

Description: Corporate Treasurer & Controller Location: Primarily Remote (New York, New Jersey or Connecticut candidates) | Employment Type: Full-Time | Senior Leadership A private investment platform with a diversified portfolio of investment vehicles and operating entities is seeking a Corporate T

This role owns both the commercial strategy and the execution layer behind it. Translate strategy into executable plans with clear ownership, timelines, and deliverables. Proven ability to manage both commercial strategy and operational execution.

In addition, the Program Manager will be responsible for analyzing the program activities, expenses and profits, establishing goals, and communicating the strategy throughout the organization and Integrated Program Teams.

FP&A - Sales & Business Analyst | Global Industrial Manufacturing Company | Melville, NY.I'm currently partnering with a rapidly growing, family-owned industrial and manufacturing organization to hire a Sales & Business Analyst in a newly created position reporting directly to the CFO.Th

MOSCOT is a 111-year-old New York City institution renowned worldwide for its iconic eyewear – The MOSCOT Originals.MOSCOT infuses its unmistakably refined, downtown aesthetic with over 100 years of eyewear expertise and unparalleled craftsmanship to create its timeless eyewear.While now recognize

The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture.

Compensation: $250K-$400K per year.Job Type: Flexible hours, Monday–Friday, No call.A well-established, physician-led group with locations throughout Long Island, is currently seeking to hire a Family Medicine Physician.This practice has built a stellar reputation for clinical excellence, patient

LifeWorx is a premier elder care and domestic staffing company seeking a Recruiting Associate to join our Great Neck, NY office, responsible for recruiting elder care candidates in the West Palm area.This position is open for an immediate start!.What are the responsibilities of a Recruiter?.Posting

Compensation: $500K-$700K per year.Job Type: Flexible hours, Monday–Friday, No call.A well-established, physician-led group located in Suffolk County, Long Island, is currently seeking a Board-Certified or Board-Eligible Cardiologist to become part of their growing team.This practice has built a s