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Job Description Behavior Technician - Center Based - New Hyde Park Details about this opportunity: • Location: New Hyde Park, NY, • Center-Based Applied Behavior Analysis (ABA) Therapist/Registered Behavioral Technician (RBT), • Hours: Mon-Fri 8:30am-3:30pm, • Compensation:$20-24/hourly, • Services: Provide IEP Mandated Services at our Centers (NOT INSURANCE BASED) **Please note this is a range. Rates are determined by professional experience, education, skillset, and certifications held. What we have to offer YOU: FULL TIME BENEFITS • Generous Paid Time Off (between 25-28 days!), • 12 Holidays including Winter break 12/25-1/1, • Medical, Dental, and Vision Insurance, • 401(k), • Flexible Spending and Health Savings Accounts, • Life Insurance, • Employee Assistance Program, • Referral Program, • Professional Development Assistance, • Pet Insurance, • Long-Term & Short-Term Disability Insurance, • Team Building Events Responsibilities: • Work collaboratively with Clinical Supervisors BCBAs to implement principles and teaching procedures of ABA therapy., • Collect behavior and skill acquisition data during sessions., • Acquire and maintain RBT credential in accordance with the Behavior Analyst Certification Board (BACB) within the first 90 days of employment., • Use electronic platform for data collection and graphing., • Implement Behavior Support Plans and Behavior Intervention Plans as directed., • Effectively manage learners including physical crisis intervention protocols, while ensuring a safe and supportive environment., • Maintain confidentiality of information regarding children and families in accordance with State and Federal regulations., • Understand and demonstrate the company core values., • And more! About You: If you have these attributes: • Passionate to work with children, adolescents, families and therapists, • Sterling values, high integrity, • Excellent oral and written communication skills, • Critical thinker with a problem-solving mind., • Exposure to the practice of maintaining a high level of confidentiality, • Excellent time management/organizational skills, • Act with humility and grace, • Empathetic & considerate of others, • Ability to function well in a high-paced and at times stressful environment And this background: • Minimum of 6 months ABA working with children or adolescents with Autism in a supervised setting., • Experience with working with challenging behaviors preferred, • Enrollment or completion of an undergraduate or graduate degree in psychology, education, applied behavior analysis, or related field a plus., • Critical thinker with a problem-solving mind., • Bilingual is a plus. Then we are looking forward to receiving your resume! ** Disclaimer: Please note the most current compensation information for all open positions at Family of Kidz can be found on our careers page at FamilyofKidz.com, which supersedes all other sources and job sites. Why Join our Family? Since 1998, Family of Kidz has brought together highly qualified teams of professionals who work diligently to help children with special needs, from birth to adulthood. Our focus is on establishing a strong understanding of each child's needs and teaching them skills that lead to greater independence and an enhanced quality of life. Family of Kidz provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Description Behavior Technician - Center Based - Baldwin Details about this opportunity: • Location: Baldwin, NY, • Center-Based Applied Behavior Analysis (ABA) Therapist/Registered Behavioral Technician (RBT), • Hours: Mon-Fri 8:30am-3:30pm, • Compensation:$20-24/hourly, • Services: Provide IEP Mandated Services at our Centers (NOT INSURANCE BASED) **Please note this is a range. Rates are determined by professional experience, education, skillset, and certifications held. What we have to offer YOU: FULL TIME BENEFITS • Generous Paid Time Off (between 25-28 days!), • 12 Holidays including Winter break 12/25-1/1, • Medical, Dental, and Vision Insurance, • 401(k), • Flexible Spending and Health Savings Accounts, • Life Insurance, • Employee Assistance Program, • Referral Program, • Professional Development Assistance, • Pet Insurance, • Long-Term & Short-Term Disability Insurance, • Team Building Events, • Incentive Program Responsibilities: • Work collaboratively with Clinical Supervisors BCBAs to implement principles and teaching procedures of ABA therapy., • Collect behavior and skill acquisition data during sessions., • Acquire and maintain RBT credential in accordance with the Behavior Analyst Certification Board (BACB) within the first 90 days of employment., • Use electronic platform for data collection and graphing., • Implement Behavior Support Plans and Behavior Intervention Plans as directed., • Effectively manage learners including physical crisis intervention protocols, while ensuring a safe and supportive environment., • Maintain confidentiality of information regarding children and families in accordance with State and Federal regulations., • Understand and demonstrate the company core values., • And more! About You: If you have these attributes: • Passionate to work with children, adolescents, families and therapists, • Sterling values, high integrity, • Excellent oral and written communication skills, • Critical thinker with a problem-solving mind., • Exposure to the practice of maintaining a high level of confidentiality, • Excellent time management/organizational skills, • Act with humility and grace, • Empathetic & considerate of others, • Ability to function well in a high-paced and at times stressful environment And this background: • Minimum of 6 months ABA working with children or adolescents with Autism in a supervised setting., • Experience with working with challenging behaviors preferred, • Enrollment or completion of an undergraduate or graduate degree in psychology, education, applied behavior analysis, or related field a plus., • Critical thinker with a problem-solving mind., • Bilingual is a plus. Then we are looking forward to receiving your resume! ** Disclaimer: Please note the most current compensation information for all open positions at Family of Kidz can be found on our careers page at FamilyofKidz.com, which supersedes all other sources and job sites. #INDFOK Why Join our Family? Since 1998, Family of Kidz has brought together highly qualified teams of professionals who work diligently to help children with special needs, from birth to adulthood. Our focus is on establishing a strong understanding of each child's needs and teaching them skills that lead to greater independence and an enhanced quality of life. Family of Kidz provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Description Transitional Services for New York, Inc., (TSINY) not-for profit, is a comprehensive, community-based mental health organization located in New York City. We provide a continuum of rehabilitative services to enrich the lives of those recovering from mental illness and facilitate their transition to increased levels of independence. Transitional Services for New York, Inc. envisions broadening its rehabilitative services and becoming a regional social service provider. Transitional Services for New York Staff will deliver effective programs with compassion, integrity, and professionalism. We expect all staff to put our clients’ needs first while respecting ourselves and each other as we provide hope to those who participate in our programs. TSINY is looking for a Peer Specialist for our Clinic location in Jamaica (Queens), NY. Position Salary: $26 / hour, Part-Time (35 Bi-weekly) Position Summary The Peer Specialist is responsible for working with Counseling & Crisis Center recipients in developing a plan to advance recovery goals and manage crises as they occur. The Peer Specialist will facilitate linkages to available community-based supports that address physical health, behavioral health and social determinants of health. The Peer Specialist will work as part of the Rehab & Recovery programs using the Intentional Peer Support model of care to help recipients define and manage their recovery. Essential Functions • Provide community-based crisis management services., • Meet with all recipients to develop a recovery plan., • Conduct individual and group peer counseling., • Assist in program admissions., • Maintain New York State Peer Certification., • Assist recipients with completion of WRAP plans., • Assist recipients in identifying community resources and provide linkages and warm hand[1]offs to supports addressing employment, health care, case management, social determinants of health., • Escort recipients to appointments as needed., • Communicate with recipients’ network and providers to monitor service needs., • Communicate any pertinent information, i.e., appointments, overall behaviors, changes in medication, etc., • Document all encounters in progress notes., • Attend special on-site and off-site trainings, seminars, conferences, etc., • During a declared disaster, assume and adhere to assigned Job Action role(s) consistent with Disaster Preparedness Plan., • be able to sit or stand as needed, with or without reasonable accommodation., • be able to walk, primarily on a level surface, for short periods throughout the day, with or without reasonable accommodation. Bachelor’s degree in health-related field with 2 years’ experience working with adults with severe mental illness. Have a lived mental health experience and maintain an active NYS Peer Certification. TSINY is an equal opportunity employer that is committed to a policy of nondiscrimination in accordance with Title VII of the Civil Rights Act, as well as the New York State Human Rights Law. TSINY prohibits discrimination against any employee or applicant for employment on the basis of race, creed, color, national origin, sex, gender, age, disability, marital status, sexual orientation, citizenship status, veteran status or other protected group status as provided by law in all employment decisions.

Job DescriptionSummary Job Description If you are passionate about working with/for vulnerable youth and families, implementing evidence-based models of treatment and care, we have a professional opportunity for you! The MST Coach is a specialized Case Planner role with a concentration of the MST-FIT model of service. Working within the social service department, the Coach supports youth and families, along with department staff by wrapping services to ensure successful discharge. MST-FIT (Multi-systemic Therapy/Family Integrated Transition) Coach Perform case management responsibility to the youth using the MST approach. Performs all activities and administrative tasks associated with handling a caseload in keeping with all ACS and OCFS regulations. Field work that sometimes requires you to drive residents in your vehicle. Occasional evening hours are required for parent conferences and home visits. About St. John’s Founded in 1826 as a home for orphaned children, St. John’s has evolved into a nonprofit social services agency providing residential care to New York City youth involved in the child welfare and juvenile justice systems. We offer holistic, trauma-informed support to young people up to age 21. Our main campus in Rockaway Park, Queens, houses a Residential Treatment Center, Close to Home Non-Secure Placement programs, administrative offices, clinical services, and an on-site NYC Department of Education school. We also operate a Non-Secure Detention residence in Richmond Hill and Limited Secure Placement programs in Brooklyn and Staten Island. St. John’s is dedicated to helping youth heal, grow, and build the skills they need to achieve their goals and return to family or a stable, supportive environment as engaged members of their communities. Principal Responsibilities • Demonstrates fidelity to the agency’s service values and organizational imperatives., • Provides aftercare support to cases transitioning to trial discharge, using MST-FIT model of treatment/ therapy., • As necessary, provides additional support to cases transitioning from trial discharge MST-FIT to return to placement, • Provides crisis intervention and conflict resolution to youths and their families throughout the week, to include evenings/weekends as required but minimally on a consistent rotation schedule., • Conducts virtual and in person sessions to resident youth/families., • Responsible for, at least, weekly documentation to include case, collateral and other contacts w/I 48 hours of occurrence., • Ensures on-going support and collaboration across MST and ITM program/ staff on behalf of residents., • Prepares and submits MST-FIT engagement court reports for scheduled permanency hearings., • Prepares for and attends weekly and other ITM learning community meetings and trainings., • Attends monthly/ mandatory trainings to include 7-day ITM, 5-day MST-FIT booster trainings., • Responsible to prepare for and attend weekly supervision and MST-FIT group consultations as scheduled., • Must prepare for and attend monthly MST-FIT psychiatric consultation as scheduled., • Supports the social service department with regard to resident transition by way of MST-FIT model of treatment engagement Required Qualifications and Experience • Minimum MSW degree with licensure preferred., • Minimum of 1 year of experience working in child welfare with at risk youth., • Former Case Management experience is a plus., • Valid NYS Driver's License, • Professional, mature and dependable with a bias for action., • Ability to assess and engage youth and families is critical to the position., • Physical ability to travel throughout the community, securing resources and services, while adhering to the MST 120-day targeted length of treatment model., • Willingness to adjust schedule as needed to ensure service needs are met. Travel Requirements This position offers a full-time, hybrid/in field schedule and is based in Rockaway and does require home visits and travel to other locations. Disclaimer The statements herein are intended to describe the general nature and level of work being performed by the incumbent in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of a person in this position. Diversity, Equity, Inclusion and Belonging Statement With more than 250 years of combined experience, Little Flower Children and Family Services of New York and St. John’s Residence for Boys have a long-standing history of serving children, youth, adults and families of color. Our mission, vision and values are grounded in elevating the shared humanity of every staff member, community partner and those with whom we engage. We recognize that our DEIB work is continuously evolving as we strive for equity and inclusion for individuals of all races, ethnicities, genders, sexualities, ages, abilities, religions and lived experiences. Accessibility Some job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may be designed to protect the safety and health of the employee, their fellow employees and the individuals being served and may therefore exclude some individuals. Equal Employment Opportunity Statement St. John’s Residence for Boys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other legally protected group status.

Job Description Essential Job Functions: • Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients, • Attempt to reach by phone and mail victims who have filed reports with the precinct or PSA with a specific focus on victims of violent felony crimes and those victims who have filed reports two or more reports in the previous 12 months, • Work with victims of crime who come to the precinct or PSA seeking assistance, • Conduct home visits with officers and detectives to assist victims as needed, • Provide information, referrals, and practical assistance to victims experiencing crime, • Conduct client centered safety assessments and safety planning suited to the individual’s needs, • Provide crisis intervention and supportive listening, • Advocate with NYPD personnel that may include keeping a victim apprised of an NYPD investigation, • Provide criminal justice advocacy, • Advocate for victims for public benefits they may be entitled to, • Help with applying for compensation through the New York State Office of Victims Services (OVS), • Coordinate community resources for crime victims, • Provide information and referral for victims for services such as shelter, mental health treatment, medical care, and other entitlements, • Provide emergency practical assistance for victims including transportation and food vouchers, • Work collaboratively with police officers to effectively aid victims, • Collect data, track the history of crimes, and prepare monthly reports, • Perform data entry into a computerized record keeping system and maintain thorough accurate, and timely case records and statistics, • Advocate with Family and Criminal Court staff for victims, • Provide coverage in vacant precincts as needed, • Conduct trainings with police personnel, • Conduct community presentations, • Attend relevant trainings, workshops and seminars, • Work with other victims of domestic violence as needed, • All internal Safe Horizon programs and departments that can comprehensively support the client and case plan, • All external agencies and organizations that can provide appropriate services to the client, specifically the NYPD and the court systems, • The district attorney’s office in each of the boroughs, including the domestic violence bureaus, • Clear and concise verbal and written communication skills, • Excellent interpersonal skills, be assertive and well organized, • A minimum of two years’ experience in crime victim service delivery, or other relevant experience, • Basic knowledge of crime victim and domestic violence issues, • Basic understanding of computer and systems for managing case records, • Bilingual ability may be required to meet individual precinct/community linguistic needed This position is on-site. If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal. Hiring Range: $23.90 - 25.00 Hourly Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Job Description Essential Job Functions: • Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients., • Advocates for clients for public entitlements with systems and other agencies, where necessary, such as obtaining orders of protection, help with hospital/medical related needs, Office of Victims Services compensation, and relocation assistance., • Provides information and referrals and facilitates linkages for clients for services such as shelters, mental health treatment, public assistance and other entitlements based on assessment and clients’ needs., • Assesses for and provides emergency practical assistance for clients including transportation, food vouchers, financial assistance and lock replacement in accordance with agency policy., • Engages in regular supervision meetings with supervisors to review cases, reflect on client interaction and build skills., • Maintains thorough and accurate case records and statistics in web-based case management system., • Conducts educational presentations and trainings and participates in outreach events for community groups about intimate partner and family violence, victim assistance resources and other related topics., • Safe Horizon staff., • District Attorney’s Office., • NYPD., • Office of Victim Services., • ACS., • NYCHA and Section 8 staff. Required: • Must be sensitive towards and understanding of victimization., • Must be able to demonstrate respect, compassion and a non-judgmental approach to victims of crime and abuse., • Must be willing to participate in a learning community., • Must be organized, detail oriented and solution focused., • Must demonstrate the ability to work independently and be resourceful., • Must demonstrate leadership skills (acts as a “go-to” person for colleagues, takes initiative; suggests ways to make processes work better)., • Must be a team player., • Possess strong communication and organizational skills., • Excellent interpersonal skills. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal. Hiring Range: $23.63 - 26.58 Hourly Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Job Description THE ORGANIZATION The Center for Justice Innovation is a nonprofit organization dedicated to advancing community safety and racial justice. Since 1996, we’ve worked alongside communities, courts, and those most directly affected by the justice system to build stronger, healthier, and more equitable neighborhoods. With a team of over 900 staff and an annual budget of $130 million, the Center carries out its mission through three core strategies: • Operating Programs that pilot new ideas and address local challenges;, • Conducting original research to evaluate what works—and what doesn’t; and THE OPPORTUNITY Queens Community Justice Center (QCJC) operates an array of programming for local youth, with a particular focus on engaging those with justice involvement. Current initiatives include Youth Impact (peer-led restorative youth diversion program), an alternative-to-detention program, an alternative to incarceration program, workforce development initiatives, a trauma-informed, survivor-centered program for youth who are at risk of commercial sexual exploitation, and several mentorship programs. By offering positive pro-social programming for young people, QCJC aims to stop the cycle of delinquency and crime for adolescents and reduce reliance on detention. The comprehensive programming offers all participating young people leadership development and service opportunities designed to promote positive engagement in their communities. The Queens Community Justice Center is seeking to hire a Functional Family Therapy (FFT) Therapist for a community-based violence prevention program that aims to reduce violent recidivism through intensive and voluntary therapeutic services. The FFT Therapist will report to the Justice Center’s FFT Supervisor. This program is part of the Atlas initiative and uses the evidence-based Functional Family Therapy (FFT) model to engage young people and their families in holistic anti-violence services. Atlas works to prevent violence by meeting people during a crisis, like a recent arrest or open court case and connecting them to a change process that nurtures hope and strengthens relationships. As part of Atlas, the Queens Community Justice Center is offering FFT to young people at elevated risk for violence in the community, victimization, or a re-arrest. FFT is an evidence-based intervention for youth and families. This high-quality, strength-focused family counseling model is designed for high-risk youth and young adults who have been referred by the criminal court, juvenile justice, mental health, school, or child welfare systems. Services are short-term and typically offered in the home, though services can be offered in the office or other community settings. Responsibilities include but are not limited to: • Provide "home-based" Functional Family Therapy (FFT) in adherence to model fidelity, delivering services directly in homes, the office, or community settings (not remotely);, • Employ creativity and persistence to effectively engage clients, fostering strong therapeutic relationships;, • Work collaboratively with families from a strengths-based approach, empowering them to leverage their resources for growth and change;, • Advocate passionately for youth and families, demonstrating belief in each individual’s capacity to grow and thrive;, • Show cultural sensitivity and adaptability, providing a comfortable environment for diverse backgrounds;, • Commit to empowering families to develop their problem-solving skills, working with them at times and locations that are most accessible for them, primarily in their homes;, • Engage with referral sources (e.g., Legal Aid Society, NYC Law Department, schools, and QCJC programs) to effectively introduce families to the Functional Family Therapy (FFT) Model;, • Actively participate in community events alongside team members to foster local connections and support;, • Manage a caseload of up to 12 cases, maintaining both electronic and physical files, ensuring accurate and timely documentation;, • Record progress notes promptly in the CSS system, meeting FFT requirements for external reporting and data tracking;, • Collaborate with the therapy team, participating in weekly team meetings and individual supervision sessions;, • Facilitate access to appropriate services and resources for families, addressing both clinical needs and practical supports;, • Travel to and from client homes as required to deliver therapy and support;, • Participate in all FFT training, supervision, and consultation activities to maintain high standards and model fidelity; and, • A Master’s degree in social work, counseling, education, or other relevant human service profession required;, • Bilingual in English/Spanish preferred; and, • Demonstrated expertise in providing individual and family therapy using cognitive behavioral techniques, with a strong commitment to evidence-based practices;, • Experience working directly with at-risk youth, particularly within Black and Latino communities, ages 13 to 18, focusing on justice prevention and family-centered care;, • Comfort and experience conducting in-home therapy sessions, especially in urban settings in Queens; and Position Location: Queens, NY. Compensation: The compensation range for this position is $70,000 - $75,000 and is commensurate with experience. Benefits: The Center for Justice Innovation offers an excellent benefits package including comprehensive healthcare with a national network, free basic dental coverage, vision insurance, short-term and long-term disability, life insurance, and flexible spending accounts including commuter FSA. We prioritize mental health care for our staff and offer services like Talkspace and Ginger through our healthcare plans. We offer a 403(b) retirement plan with a two-to-one employer contribution up to 5%. The Center for Justice Innovation is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. We strongly encourage and welcome applications from women, people of color, members of the LGBTQ+ community, and individuals with prior contact with the criminal justice system. Our goal is to create a supportive and respectful environment where everyone, regardless of background or identity, feels valued and included. At this time, the Center is unable to sponsor or take over sponsorship of an employment visa. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Candidates are expected to provide accurate and truthful information throughout the hiring process. Any misrepresentation, falsification, or omission of material facts may result in disqualification from consideration, withdrawal of an offer, or termination of employment, regardless of when discovered. In compliance with federal law, all hires must verify their identity and eligibility to work in the United States and complete the required employment verification form upon hire. Please refer to the job posting for relevant contact information. If contact details are not provided, we kindly ask that you refrain from inquiries via phone or email, as only shortlisted candidates will be contacted. Powered by JazzHR 0Qt3wphZKR

Job DescriptionBACKGROUND Forestdale is a NYC child welfare agency working to prevent child abuse/neglect through parenting, prevention, and foster care services, focusing on low-income and immigrant communities in NYC. Forestdale operates out of three offices to better serve the families of Brooklyn and Queens. We help thousands of families work through complex trauma, parents raise the next amazing generation of children, and youth successfully launch into adulthood. Forestdale’s mission is “to ensure that children and families have the fundamental assets they need to thrive and live independently.” Job Summary This position represents the rare opportunity to combine a trauma-focused therapeutic intervention with a holistic approach to casework, helping young people through the stages of healing from trauma while helping the family create a trauma-sensitive environment. Trauma Systems Therapy (TST) is a comprehensive, phase-based treatment program for children and adolescents who have experienced trauma. The TST Therapist develops and implements a treatment plan designed to strengthen the relationship between the child and their caretaker with the goal of restoring safety, attachment and stability to the child’s life and environment. TST was development noted child psychiatrist Glenn Saxe, this is an opportunity to work with him and his team at NYU Child Study Center to implement this cutting-edge trauma intervention. Salary Range: Masters - $32.96/hr Masters (Bilingual) - $34.07/hr Masters (Bilingual & License) - $36.81/hr - $37.09 Benefits: Join the Forestdale Team and Enjoy Excellent Benefits: • Four weeks’ vacation, • Medical/dental/vision/life/disability insurance, • 401(k), 7% employer contribution + 2% match, • Tax-deferred health care/dependent care/commuter plans, • Flexible Schedule, • Opportunities for educational scholarships Major Responsibilities / Activities: • Partner with families to provide assessment, treatment planning, interventions and case management to prevent foster care and promote wellbeing., • Learn and apply the Trauma Systems Therapy (TST) treatment model by participating in TST training, coaching and case consultation., • Work collaboratively with the TST treatment team, and all relevant systems and key participants within each system to insure their buy-in and cooperation throughout treatment, including schools, and other service providers., • Conduct regular home and office visits, and other field visits as needed., • Provide clinically focused case management including advocacy and referral., • Assess safety and risk and implement crisis management plans and safety plans as needed., • Demonstrate strong sensitivity to cultural and socioeconomic diversity., • Document all case activity using the systems of record - N.Y.S. Connections and the N.Y.C. PROMIS, • Assist with crisis intervention, as needed Minimum Requirements • Master’s Degree in Social Work or a related credential from an accredited college or university., • At least 1- 2 years of experience in case management, counseling and advocacy services., • Some knowledge of the child welfare system preferred., • Strong organizational, written, and verbal communication skills., • Ability to accommodate a flexible work schedule., • Bi-lingual ability preferred. Additional Information Forestdale Inc. is an equal opportunity employer that is proudly committed to becoming an anti-racist and multicultural organization that stands up for justice and equity. We welcome prospective employees from diverse backgrounds, for administrative support and direct service and leadership roles, who will join us on that journey, uphold our values and approach, and believe in our mission. Additionally, we aim to have a racially representative leadership and workforce that is reflective of the communities we work in partnership with. Forestdale Inc. is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We do not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of our activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services.

Job Description Licensed Social Worker-Dialysis Full-Time 11:30pm-7:30pm Shift Queens-Long Island Renal Institute, located on the lobby level of the renowned Parker Jewish Institute for Healthcare and Rehabilitation in New Hyde Park, New York, is seeking a Full-Time Social Worker, with a strong background in Renal Social Work, to join our team of professionals. QLIRI provides state-of-the-art in-center hemodialysis treatment for kidney disease patients. Our experienced interdisciplinary team of nephrologists and renal nurses offer chronic dialysis services in a comfortable and modern setting. Located on the Queens-Nassau boarder, Queens-Long Island Renal Institute has a longstanding reputation for the finest quality of care, state-of-the-art technology and uncompromised dignity. The Social Worker provides services in the dialysis unit to patients and their families to support and maximize the social functioning and adjustment of the patient with End Stage Renal Disease. Key Tasks Include: • Conducts initial patient psychosocial assessment and comprehensive plan of care, • Provides support, information and assistance in treatment planning, • Develops and continues to monitor psychosocial goals for plan of care, • Counsels new patients and families on pre-dialysis education, including treatment options, • Acts as advocate on behalf of patient and family, • Completes and documents initial and ongoing comprehensive assessment, evaluations and quarterly notes, along with documenting and monitoring ongoing psychosocial issues and patient goals, • Facilitates and/or refers patients and families to support/education groups, • Facilitates education on Advance Directives and treatment modalities, • Coordinates and participates in patient/family care conferences with interdisciplinary team, • Analyzes and provides information and facilitates referrals to community, private, state and federal agencies based on psychosocial needs, • Provides crisis intervention expertise as necessary, • Provides assistance to patient and family in adjusting to dialysis and altered lifestyle, and provide resource information, • Arranges patient travel arrangements for both guest and permanent patients and ensure completion of arrangements, • Coordinates patient transfers/ visit to other facilities, • Provides assistance to patient regarding health insurance, • Maintains patient confidentiality and administers patient care in a respectful manner Position Requirements: • Licensed Social Worker in New York State; LMSW required; LCSW a plus, • At least two (2) years of prior work experience as a Social Worker, • Prior experience as a Dialysis Social Worker or working with dialysis patients, • Strong interviewing skills for patient evaluation, problem solving, and recording, • Possess strong analytical skills to assist patients in problem solving and resolution, • Capable of communicating clearly and effectively with all types of physically and mentally challenged patients and their families, • Professional, flexible and a team player This position offers a competitive rate of pay supported by an excellent benefit package including health insurance, 401(k), paid time off, free parking and more. Qualified applicants are encouraged to apply immediately! Job Posted by ApplicantPro

Job Description The Icahn School of Medicine at Mount Sinai affiliated with Queens Hospital Center, serving the culturally diverse community of Queens, is seeking a BC/BE Adult Psychiatrist to join its Adult Inpatient Division. Queens Hospital Center’s Psychiatry Department serves a multi-cultural population of adults, children and families. We offer a full spectrum of services including: Adult Inpatient services with 2 units and 53 beds staff by a multidisciplinary team of psychiatrists, psychiatric nurse practitioners, psychology, SW and internist staff. We are a busy city community hospital with a medium volume CPEP; Mobile Crisis Team; Adult Partial Hospitalization Programs; Ambulatory Adult programs; Addiction Services and ACT teams. In addition, candidates will be offered faculty appointment with the Icahn School of Medicine at Mount Sinai Health System. The Department collaborates with numerous schools in providing training programs in the areas of psychology, nursing and medicine. We have recently launched our own Residency Training Program since July 2025 and there is opportunity to teach our residents who spend time on the inpatient service during their PGY 1 and 2 years. This is an excellent opportunity to join a multidisciplinary team working with a diverse patient population. Queens Hospital Center offers a supportive and collegial environment and competitive salary and benefits. Salaries range from $261,000-$281,000 based on board certification. This position requires current New York State License, Medicaid number and DEA number in order to practice medicine. The Mount Sinai Health System (MSHS) provides equal employment opportunity to all its employees and applicants for employment without unlawful discrimination on the basis of their actual or perceived race, creed, color, religion, national origin, sex, gender, gender expression, gender identity, age, disability, marital or parental status, sexual orientation, veteran, immigration, citizenship, or other protected status. EOE including Veterans and Disabled Company DescriptionWho We Are: Over 42,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve. Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.Who We Are:\r\nOver 42,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.\r\n\r\nFormed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.

Job Description Transitional Services for New York, Inc., not-for profit, is a comprehensive, community-based mental health organization located in New York City. We provide a continuum of rehabilitative services to enrich the lives of those recovering from mental illness and facilitate their transition to increased levels of independence. Transitional Services for New York, Inc. envisions broadening its rehabilitative services and becoming a regional social service provider. Transitional Services for New York Staff will deliver effective programs with compassion, integrity, and professionalism. We expect all staff to put our clients’ needs first while respecting ourselves and each other as we provide hope to those who participate in our programs. Peer Respite Worker: Salary: $26 Per Hour, Part-Time Positions Available at our Queens Village, NY Location. Must have lived experience with mental health services. Position Summary Reports to the Program Director of the Crisis Respite Center (CRC) and will provide services directly to the guests. Completes the Agency-assigned training as required and will practice according to the principles of recovery-oriented and trauma-informed service delivery. Essential Functions • Provide community outreach as needed., • Facilitate guest participation in hobby, social and recreational activities of their choice., • Linkage with community supports, health and mental health providers., • Peer counseling., • Identify supportive community resources to assist the individuals in the program., • Provide recovery readiness services in groups and individual counseling., • Conduct building tours., • Explain available service, as well as guest rights and responsibilities., • Provide mentorship support to individuals in the program., • Outreach and engage individuals in program services., • Converse with shift going off duty for any pertinent information, i.e., appointments, overall guests’ behaviors, changes in medication, etc., • Document in Communication Log any pertinent information regarding guests., • Meet with assigned caseload as scheduled., • Document all sessions on progress notes., • Escort guests shopping for personal needs., • Supervise and, when necessary, complete housekeeping activities, such as mopping, sweeping, cleaning bathrooms, making beds, etc. to provide a clean, safe and healthy environment for respite guests and staff., • Participate in Community Meetings., • Participate in staff meetings., • Thoroughly inspect assigned guests' rooms for safety measures and report any damages or problems to shift supervisor., • Attend special on-site and off-site training, seminars, conferences, etc., • Supervise kitchen activities (cooking, serving, clean-up) to ensure safety, health and cleanliness, as needed., • During a declared disaster, assume and adhere to assigned Job Action role(s) consistent with Disaster Preparedness Plan., • be able to sit or stand as needed, with or without reasonable accommodation., • be able to walk, primarily on a level surface, for short periods throughout the day, with or without reasonable accommodation. Experience as a recipient of mental health services and a willingness to share personal practice experience, knowledge and first-hand insight to benefit program enrollees. Preference will be given to graduates of a core peer training program. TSINY is an equal opportunity employer that is committed to a policy of nondiscrimination in accordance with Title VII of the Civil Rights Act, as well as the New York State Human Rights Law. TSINY prohibits discrimination against any employee or applicant for employment on the basis of race, creed, color, national origin, sex, gender, age, disability, marital status, sexual orientation, citizenship status, veteran status or other protected group status as provided by law in all employment decisions.

Job Description Work as a member of a dynamic CAC multidisciplinary team to provide child victims of sexual abuse and severe physical abuse and their impacted family members with an array of specialized, trauma-informed services including an orientation to the CAC, participating in the forensic interview process, providing on-site mental health services including child trauma screenings, the Child & Family Traumatic Stress Intervention and the provision of victim support & advocacy services. ESSENTIAL FUNCTIONS: • Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients., • Participate in the forensic interview process through assuming a lead interviewing role or observing the interview of the child, coordinating services with the team members, • Conduct a thorough assessment of the child and the non-offending family members to determine the impact of the trauma on the child’s functioning, and the need for additional services for the child and family., • Provide trauma focused intervention and client-centered victim advocacy and support to the child, siblings and non-offending parent(s) in the process of making effective referrals and linkages to trauma-focused mental health treatment and other services when warranted., • Actively participate in case planning and case review meetings to inform the investigation, and coordinate interventions and response to child victims and impacted family members., • Enter accurate case files and maintain case data in the CAC NCATrak case tracking system for every service provided to clients in a timely manner, from the opening to the closing of a case., • Conduct psycho-educational workshops for non-offending parents., • Participate in weekly supervision, group supervision and on-going trainings., • Master’s Degree in Social Work required (unless you are less than 3-6 months from fulfilling graduate school completion requirements) or a, • Master’s Degree in a related mental health field considered. Clinical licensure preferred., • Expertise in Forensic Interviewing or willingness to acquire this specialized skill required., • Excellent communication, engagement, interviewing, crisis intervention and assessment skills needed., • Ability to work and thrive as a member of a multidisciplinary team, in a fast-paced environment, appreciating different points of view and ability to resolve conflicts in a constructive manner required., • We welcome LMHC (licensed mental health counselors) in addition to social workers. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal. Hiring Range: $30.49 - $34.31 Hourly Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center Safe Horizon was named one of City & State New York Top Workplaces of 2025

Job Description Join a team of great people and a great place to work. We offer excellent benefits: Healthcare, Paid Time Off, 401(K) matching, Dental Insurance, Vision Insurance. New Horizon Counseling Center, a thriving behavioral health agency, is seeking licensed Social Workers for its outpatient clinic in Valley Stream. Full-time, part-time and fee-for-service social worker positions are available. We are seeking both LMSW (Licensed Master Social Workers) and LCSW (Licensed Clinical Social Workers) with experience providing clinical services to children, adolescents and adults. Must possess a strong clinical base and experience. Individuals must have excellent clinical, communication, documentation and organizational skills. Responsibilities include: • Completing screening and intake assessments., • Conducting individual, family and group psychotherapy (as needed) that is focused and goal oriented as clinically determined., • Development of treatment plans., • Crisis intervention. New Grads Welcome! TOP DOLLAR PAID! Salary Range: $65,000 to $75,000 About New Horizon Counseling Center: New Horizon Counseling Center (NHCC) is a leading non-profit behavioral health organization licensed by the New York State Office of Mental Health (OMH), and New York State Office for People with Developmental Disabilities (OPWDD) and New York State Office of Alcoholism and Substance Abuse Services (OASAS). Our excellent reputation reflects 30 years of experience in meeting the needs of the communities we serve. Job Type: Full-time, part-time and fee for service

Job Description Summary Job Description: The Life Coach is the vital party in facilitating the integration of assigned youth back to their families and communities. The Life Coach will serve as an advocate, supporter, and counselor, for the youth during his time in placement and oversee the youth’s time in aftercare. The Life Coach will establish healthy relationships with NSP youth and their families. The idea is to reduce recidivism. This position offers a full-time, 40 hour-per-week, hybrid work schedule and is based in Queens, NY. From time to time, this position requires work outside of normally scheduled working hours. About St. John’s Founded in 1826 as a home for orphaned children, St. John’s has evolved into a nonprofit social services agency providing residential care to New York City youth involved in the child welfare and juvenile justice systems. We offer holistic, trauma-informed support to young people up to age 21. Our main campus in Rockaway Park, Queens, houses a Residential Treatment Center, Close to Home Non-Secure Placement programs, administrative offices, clinical services, and an on-site NYC Department of Education school. We also operate a Non-Secure Detention residence in Richmond Hill and Limited Secure Placement programs in Brooklyn and Staten Island. St. John’s is dedicated to helping youth heal, grow, and build the skills they need to achieve their goals and return to family or a stable, supportive environment as engaged members of their communities. Principle Responsibilities • Demonstrates fidelity to the agency’s service values and organizational imperatives;, • Works with youth on Youth Level of Service (YLS ) service goals thataddressesthe criminogenic needs of the youth. These activities are though provoking assignments such as anger log, vision board, etc., • Provides support to youthmoving upthroughMYSIphase system by assisting them in completing phase projects such as but not limited to “lifeline” which captures positive and negative moments throughout the life of a youth., • Works in partnership and collaborates with the Aftercare Coordinator to maintain a safe, and reality-based transition plan for youth inAftercareprogram., • Provides intensivesupportsto families to ensure access to community resources (housing, jobs, transportation, home making services as appropriate)., • Attends,engagesand advocates for youth at school conferences and other scheduled meetings necessary for the success of the youth., • Visits resident/family inthe home up to multiple times a week to discuss challenges and progress with parent/child on case by case basis., • Oversees and manages assigned caseload of residentyouth asrelated to after care needs., • Responsible for planning and implementing family engagement activities, at least weekly or as appropriate., • Monitors and supports resident youth as related to their pursuit of educational, vocational, and employment needs and goals., • Attends prosocial activities/ events with youth, at least once a week., • Provides real time, in-person and/or phone emergency crisis intervention support for assigned youth 24/7., • Continues to work with youth to follow YLS service plan goals during aftercare., • Attendstrainings as recommendedandrequired., • Attends criminal court proceedings with youth and assist in whatever support is needed for court., • EntersCase Management content such as face to face contacts with youth and families, team meeting notes, visitation, and other information into CNNX., • All other duties as assigned. Required Qualifications and Experience • Minimum High School diploma requiredwith at least one full year of professional experience working with youth, preferably in child welfare., • Valid Driver's License and access to a working vehicle required. Preferred Qualifications • AA degree or some college preferred, • Direct experience with working with trouble teens and their families in the juvenile justice system preferred. Travel Requirements This position offers a full-time, hybrid/in field schedule and is based in Queens, NY and require regular travel throughout the five boroughs. Disclaimer The statements herein are intended to describe the general nature and level of work being performed by the incumbent in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of a person in this position. Diversity, Equity, Inclusion and Belonging Statement With more than 250 years of combined experience, Little Flower Children and Family Services of New York and St. John’s Residence for Boys have a long-standing history of serving children, youth, adults and families of color. Our mission, vision and values are grounded in elevating the shared humanity of every staff member, community partner and those with whom we engage. We recognize that our DEIB work is continuously evolving as we strive for equity and inclusion for individuals of all races, ethnicities, genders, sexualities, ages, abilities, religions and lived experiences. Accessibility Some job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may be designed to protect the safety and health of the employee, their fellow employees and the individuals being served and may therefore exclude some individuals. Equal Employment Opportunity Statement St. John’s Residence for Boys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other legally protected group status.

Job Description Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today. T Building is a residential building located in the Jamaica section of Queens. The project has 200 residential dwelling units. These units will support and house a mixed tenant population, 75 will house chronically homeless single adults who are diagnosed with SPMI (seriously and persistently mentally ill). The remaining units are occupied by low-income residents of the lottery community. CAMBA provides on-site case management and supportive services in addition to 24-hour security. Position: Security Guard Reports To: Security Supervisor Location: 82-41 Parsons Boulevard Jamaica, NY 11432 What The Security Guard Does: • Maintain professional relationships with clients and client confidentiality., • Practice Universal Precautions/Standard Protocol and Procedures., • Comply with all Federal, State, City, and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information., • Monitor and ensure the security and fire safety of the entire facility., • Employ crisis prevention/intervention and crisis management skills when conflict occurs., • Patrol buildings and grounds of facilities where CAMBA programs are located., • Examine doors, windows, gates, and all fire exits to determine that they are secure and in accordance with all fire regulations., • Observe and report irregularities such as unusual tenant behavior, trespassers, fire hazards, leaking water pipes, and security doors left unlocked., • Monitor tenants and the facility via security camera systems., • Conduct fire safety patrols and report findings or fire safety concerns to appropriate supervisory personnel., • Conduct security screenings of all tenants and visitors entering the facility., • Issue commendations to support positive tenant behaviors such as peers helping peers, compliance with rules and regulations, etc., • Counsel tenants who violate rules (such as loitering, smoking, or carrying forbidden articles) and complete infraction reports., • Observe departing employees, visitors, and/or tenants to guard against theft of CAMBA property., • Document in the security logbook and incident report forms property damage, unusual occurrences, and incidents with employees, visitors, and tenants., • Maintain assigned equipment per shift., • Sign equipment in and out for each shift., • May provide all required information for weekly/monthly/quarterly/annual reports., • NYS Security Guard license, • Sufficient Education: to comprehend basic reading, writing, and math to execute required functions of the role., • Must have an 8-hour Pre-Assignment security guard training course certificate., • Must obtain a 16-hour On-the-Job security guard training course certificate within 90 days of employment., • Must complete the 8-Hour Annual In-Service Course each calendar year., • Must have and maintain a NYS Security Guard license., • Must obtain NYS Security Guard registration and must maintain registration during employment., • Obtain “Criminal History Checks” (CHC) fingerprinting through the New York State Office of Mental Health (OMH) and the Justice Center for the Protection of People with Special Needs (Justice System) and Staff Exclusion List (SEL) clearance., • Ability to maintain fingerprint clearance throughout employment., • As a Mandated Reporter, you must immediately report suspected incidents/cases of abuse and neglect to the Vulnerable Persons Central Register (VPCR) Hotline at 1-855-373-2122 and complete a CAMBA Incident Report., • Ability to read and write post-and-patrol reports. Ability to effectively present information and respond to questions from superiors, tenants, funders, other organizations, and the public., • Ability to apply concepts such as addition, subtraction, multiplication, and division to practical situations., • Ability to define problems, collect data, establish facts, and draw valid conclusions., • May have team and/or other coordination responsibility, but no consistent supervisory responsibility. Compensation: $34,762.00 annually Status: Full-time (35 hours per week) Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays. CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation. Powered by JazzHR zvsgHknyx8

Job DescriptionDirector, Beacon Community Center Queens Community House (QCH) ???? Location: MS 210Q (School-Based Program) ???? Job Type: Full-Time ???? Salary: $65,000–$75,000 annually Schedule • Monday–Friday: 10:00 am-6:00 PM or 12:00 PM–8:00 PM, • Morning availability required for preparation, meetings, and training, • Potential Saturdays: 9:30 AM–5:00 PM, • School holidays, recess, and summer:, • Ensure compliance with QCH policies, funder requirements (DYCD, foundations), and regulatory agencies (DOH, DOL, DOE), • Inspire, coach, and lead a team of two full-time supervisors and roughly twenty part-time employees, who take ownership over the development of high-quality community and youth development programming and relationships., • Maintain accurate attendance, data entry, and reporting in all required systems, • Review program data regularly to inform priorities and improvements, • Plan and support special events, staff meetings, advisory councils, and professional development, • Build and maintain strong partnerships with school leadership, staff, families, funders, and community stakeholders, • Represent QCH through outreach and community meetings, • Monitor staff attendance and approve timesheets, • Oversee program budget, fiscal controls, petty cash, and reconciliations, • Respond to emergencies and conduct crisis intervention as needed, • Oversee subcontracted and co‑located programs, • Ensure proper documentation, file maintenance, and audit readiness, • Maintain timely communication with supervisors, staff, and partners, • Complete special projects and additional duties as assignedRequired Qualifications, • Bachelor’s degree in Social Services, Social Work, Public/School Health, Education, or related field, • Minimum 3 years of supervisory and management experience in youth or community development, • Experience with outreach, retention, budgeting, performance‑based contracts (DYCD preferred), and regulatory compliance, • Ability to meet NYS School‑Aged Child Care Program Director requirements and obtain required clearances, • Availability for evenings and weekends, • Ability to work both in person and remotelyPreferred Qualifications, • Master’s degree in a related field, • CPR and First Aid CertificationBenefits, • Medical, Dental, and Vision Insurance, • Life Insurance, • Flexible Spending Accounts (FSA), • Paid Family Leave (QCH supplements NYS PFL to ensure full pay during approved leave), • 403(b) Retirement Plan, • Generous time off (Vacation and Sick), • Specified federal holidays off

Job Description Transitional Services for New York, Inc., (TSINY) not-for profit, is a comprehensive, community-based mental health organization located in New York City. We provide a continuum of rehabilitative services to enrich the lives of those recovering from mental illness and facilitate their transition to increased levels of independence. Transitional Services for New York, Inc. envisions broadening its rehabilitative services and becoming a regional social service provider. Transitional Services for New York Staff will deliver effective programs with compassion, integrity, and professionalism. We expect all staff to put our clients’ needs first while respecting ourselves and each other as we provide hope to those who participate in our programs. TSINY is looking for a Clinic Supervisor for our Counseling and Crisis Clinic location in Jamaica (Queens), NY. Position Salary: $100,000 annually, Full-Time Position Summary Oversee the day-to-day clinical operations of the Counseling & Crisis Center ensuring that the therapeutic and psychiatric needs of clients with psychiatric and with co-occurring disorders are met, and State and City guidelines and operating standards are carried out and maintained. Essential Functions • Provide routine clinical supervision to all FFS, full-time clinicians and part-time clinicians., • Provide clinical supervision and/or Field Instruction for students assigned to the Clinic., • Review treatment plans, progress notes and other documentation of staff., • Review intakes and assign admitted consumers to appropriate staff., • Direct, supervise and evaluate work activities of full-time clinical staff and FFS consultants., • Ensure staff and consultant compliance with OMH regulations., • Oversee the admission and discharge processes., • Make final clinical decisions about the status of clients., • Assist in recruitment, training and orientation of new staff., • Monitor program statistics and produce requisite reports., • Collaborate with the Clinic Operations Manager to complete introductory employee evaluations and annual goal setting for staff., • Provide in-house training as needed., • Conduct monthly staff meetings and weekly staff supervision., • Conduct monthly high-risk meetings and ensure compliance with high-risk cases., • Establish work schedules and assignments for staff according to workload and space availability., • Maintain caseload of approximately 30 consumers, including monitoring of medication only consumers., • Carry out all essential functions as listed in the Counseling & Crisis Center Mental Health Therapist., • Collaborate on OMH Continuous Quality Impact projects., • Complete monthly program and annual reports in collaboration with Clinic Operations Manager., • be detailed oriented., • be able to work independently and take initiative., • have the ability to multi-task and meet deadlines., • possess effective oral and written communication skills., • have the ability to interact effectively with all levels of employee, as well as external contacts., • be able to handle confidential and sensitive information., • require manual dexterity for the use of a computer, telephone, fax, or copy machine., • be able to prepare clear, concise reports., • possess knowledge of the needs of client populations and treatment sources., • be able to plan, assign, and direct the work of others., • be able to communicate effectively orally and in writing., • support the mission, values, and vision of the organization., • promote positive public relations with residents, family members, and guests., • complete requirements for in-service training, acceptable attendance, uniform, and dress codes, including personal hygiene., • be able to solve complex problems and deal with a variety of issues., • possess the ability to effectively present information and respond to questions from managers, employees, residents, families, professionals, and the public., • possess the ability to communicate sensitive information to principals and clients., • be able to lift items up to 25 pounds., • Be able to sit or stand as needed, with or without reasonable accommodation., • May require walking, primarily on a level surface, for short periods throughout the day, with or without reasonable accommodation., • Be able to reach above shoulder heights, below the waist or lift as required to file documents or store materials throughout the workday, with or without reasonable accommodation., • Driver’s license preferred., • During a declared disaster, assume and adhere to assigned Job Action role(s) consistent with Disaster Preparedness Plan. LCSW or LMHC degree and a minimum of three years’ supervisory experience in a clinical setting. TSINY is an equal opportunity employer that is committed to a policy of nondiscrimination in accordance with Title VII of the Civil Rights Act, as well as the New York State Human Rights Law. TSINY prohibits discrimination against any employee or applicant for employment on the basis of race, creed, color, national origin, sex, gender, age, disability, marital status, sexual orientation, citizenship status, veteran status or other protected group status as provided by law in all employment decisions.

Job DescriptionPlanned Parenthood of Greater New York is seeking a Patient Care Associate to join our Clinical Services team for a full-time 37.5 hour work week. This position will be based at our Hempstead, NY health center. At Planned Parenthood of Greater New York (PPGNY), our greatest strengths are the employees who empower every individual with the information, resources, and care they need to live happy, healthy lives. We are a team of trusted health care providers, educators, and fierce advocates committed to advancing equity and improving health outcomes in communities that face systemic barriers to quality, innovative sexual and reproductive health services -- including birth control, pregnancy testing, emergency contraception, cancer screenings, STI testing and treatment, HIV testing and prevention, transgender hormone therapy, wellness exams, crisis counseling, and financial counseling. PPGNY also proudly provides compassionate, nonjudgmental abortion services. Picture yourself here: When you join PPGNY as a Patient Care Associate you will be responsible for patient intake in the clinic and front desk, obtaining complete medical history, provides education about human sexuality, family planning, abortion, colposcopy, LEEP and general health education, as applicable. What a Patient Care Associate Does: • Support front desk with check ins, scheduling, patient inquiries, etc., • Reviews the patient health history for completeness and records findings. Alerts APC regarding critical information about the patient chief complaint, history of present illness, and other patient information., • Documents competently in the electronic medical record using the correct PPGNY templates and forms., • Assists in promoting optimum center operations, excellent patient service and compliance with both agency and funding source policies and regulations., • Adheres to affiliate goals and policies on professionalism, wait time in-clinic and on the phone, and the system for addressing client complaints., • Assess flow of patients through health center to minimize patient wait times., • Assists in the orientation and training of new clinic staff, as indicated, • Ensures charge capture and financial reporting by accurately documenting in EHR and completing CVR data as appropriate for all medical and counseling services provided., • Ensures access to interpreter services for patients with communication barriers., • Perform other duties as assigned., • Provides health education and care related to sexual and reproductive healthcare, • Provide accurate patient centered, non-judgmental, education according to MS&G and signs informed consent related to visit., • Performs laboratory tests as ordered, completes laboratory requisitions, and packages labs for transport according to PPGNY lab procedures. Runs Daily Controls., • Performs clinic opening and closing duties; clinic and equipment cleaning; re-stocking supplies, etc. Reports facility and equipment issues, as indicated, • Follows all lab and quality assurance protocols; uses appropriate personal protective equipment (PPE) and infection control precautions, • Assists in abortion service in a variety of functions as needed, including abortion counseling, Products of Conception (POC) room, float and assisting in surgical room., • Attends monthly didactics and incorporates information into daily care provision., • Maintains clinical skills and competencies as required by PPGNY, PPFA, and NYS DOH. Participates in annual competency checks and training for all new services, tests, and skills as assigned.Minimum Qualifications:, • High school diploma/GED, • A demonstrated commitment to PPGNY’s mission related to bodily autonomy, health equity, and gender and racial justice, • Experience with Electronic Health Records, • Superior customer service and teamwork skills, • Flexibility in work schedule including non-consecutive workdays, evenings or Saturdays, • Previous experience working with electronic health record., • Proficiency in other languages, • Prior Planned Parenthood employment, • Prior health care employment, • Previous experience in a high-volume customer service role, • Work experience in Sexual Reproductive Health, • Work experience in Phlebotomy, Urinalysis, Pregnancy Testing, Rapid HIV Testing, • Knowledge of Medicaid screening Schedule, • Monday - Saturday

Job Description If you are a current YAI employee, please click this link to apply through your Workday account. About the Position: We are hiring a Direct Support Professional in Queens locations. The ideal candidate possesses a wide range of skills and is eager to promote YAI's mission of supporting people with intellectual and developmental disabilities to live, love, work, and learn in their communities. DSPs work closely with people of all ages who have intellectual and developmental disabilities (I/DD). Depending on the supports needed, DSPs may work in a person’s home, in their family’s home, in a YAI residence, at a day habilitation center, or out in the community. YAI's Mission: Ready to join our 4,000+ employees in a career at YAI? Working at YAI means effecting real change in people's lives. It means going home at the end of the day knowing you have helped someone accomplish a goal. If you want a career supporting others, creatively finding solutions to life's challenges, and building a more inclusive community, YAI is the place for you! Join us in our mission to create opportunities for people with intellectual and developmental disabilities to live, love, work, and learn in their communities. Learn more at yai.org/careers. Key Responsibilities: * To provide direct care services as needed. This includes, but is not limited to, the provision of counseling, training in ADLs (Assisted Daily Living skills), assistance with personal care, medical, dietary, social, sexual, recreational, financial, habilitative and other needs within the program. * Ensure the health, safety, and wellness of the people we support. * Support with intimate care functions. * Build and maintain positive relationships. * Participating in development of treatment plans. * Crisis intervention and management. * Completing mandatory trainings based on the program and position (AMAP, CPR/First Aid, SCIP-R, Defensive Driving, etc.), as well as applying skills. * Meeting, demonstrating, and modeling OPWDD Core Competencies. * Assist the people we support in maximizing their strengths, interests, and abilities through teaching, self-advocacy, and emotional support. * Facilitate community integration, recreational activities, and socialization. * Completing documentation to ensure compliance and billing. * Training/presenting to a team. * Taking on additional tasks outside of basic DSP work/completing job related tasks as needed. Education and Experience: * High School Diploma or GED preferred. * Work or life experience in the I/DD field is a plus, but not mandatory (for DSP 1 positions). For DSP 2 positions, at least 1-2 years work experience in the I/DD field. * Valid NY State Driver's License may be required depending upon the position. * Tuberculosis test is mandatory for most positions. Location: * Rego Park, Queens (57th Ave IRA) Schedule: * Full-time, part-time, weekday and/or weekend positions available - including morning , evening, and overnight schedules. Benefits: * DailyPay available - Work today, get paid today! * Tuition reimbursement * Medical and dental insurance - with options for family and more extensive medical plans, as well as vision (for full-time positions) * Paid vacation, holidays, and sick time * 403(b) retirement with employer match * Life insurance and long-term disability * Discounts on travel, entertainment, wireless services, shopping, and more. Check out our benefits page to learn more! Compensation: * $16.50/hour to $18.00/hour (depending on experience) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer.

Job Description:\n\nTitle: Direct Support Professional Department: Residential/Day Reports: Residence Manager Location: Residential Services, NY FLSA Classification: Non-Exempt Salary: $18.00 per hour. POSITION SUMMARY: The Direct Support Professional is responsible to provide hands on direct care services for the individuals the agency serves according to state and federal regulations, agency policy and procedure and according to the agency’s mission. The primary role of the Direct Support Professional (DSP) is to work alongside the people we support in order to help them to achieve their personal valued outcomes, be in safe and positive environments and live quality lives by their choices. This includes working with them to develop daily living, professional and informed decision-making skills while also supporting their health and safety. The Direct Support Professional is responsible for the health, safety, and wellbeing of the individuals either living in a residential program, in their own home, attending day program or at a site-based program. The Direct Support Professional provides support in a person driven program in which people with disabilities have choices, control, and access to an array of quality services that assure optimal outcomes such as independence, health, community integration and inclusion, individuality, productive along with a quality of life. The Direct Support Professional provides care, supervision, support, and guidance of all assigned individuals to ensure a safe, healthy, secure and pleasant environment, which promotes and reinforces individual growth and development towards greater independence in self-care, daily living skills, socialization and community living. The Direct Support Professional provides direct care to individuals with intellectual and/or developmental disabilities in residential, site-based settings and/or community; assists and inspires individuals to tend to their personal daily living needs and develop the vocational, nutrition, social and personal skills necessary to achieve the highest possible level of independence in the least-restrictive environment. The Direct Support Professional promote productivity, inclusion, independent and individuality. The tasks and activities performed by a Direct Support Professional depend on the abilities and needs of the individuals being served and the setting to which a position is assigned. ESSENTIAL RESPONSIBILITIES: Provide the day-to-day services in accordance with the organization’s mission, vision, and values; in addition to provide services according to agency policy, OPWDD, OMIG, HIPAA and other state oversight guidelines according to training provided. Uses positive and respectful verbal, non-verbal and written communication a way that can be understood by the individual, and actively listens and responds to him or her in a respectful, caring manner.Prepares and submits all required reports, incident reports in accordance with agency and departmental Quality Assurance, Corporate Compliance and HIPAA policies and procedures. Complete reports and ensure proper documentation of any incident at the facility.Observes and documents individuals' behavior and responses to programs, support services, and treatments and assists in the development, implementation, and evaluation of service and support plans based on individuals' preferences, needs, and interests. Participates in treatment team meetings, communicates and discusses observations, and may suggest alternative programs and services based on individuals' personal preferences.Helps individuals lead richer lives, participate in the community and recreation programs that strengthen life skills, and develop and maintain positive relationships with peers, family members, and others in the community.Follow all plans included but not limited to; behavior plans, nursing plans, habilitation plans, facility plans, etc.Encourages individuals to participate in social, recreational, and leisure activities; and organizes, participates in, and/or supervises such activities.Helps individuals to be safe and learn to be safe in the community and transports and/or arranges for the transportation of individuals to social events and accompanies individuals to community activities.Supports individuals' health and wellness, and safety in everyday situations, assists and/or instructs individuals in performing personal care and hygiene tasks, such as bathing, toileting, grooming, dressing, dental care, nutrition, and daily living activities and teaches individuals basic food preparation, safety, and sanitation skills; supervises and assists in meal planning, food selection, and preparation activities; and feeds or assists in feedings individuals who require assistance.Administers the taking of medication in accordance with the regulations and policies and procedures of the agency governing medication administration. Administer medications and basic treatments as prescribed; observe and monitor individuals in the self-administration of medication; and take and record individuals' temperatures, blood pressures, pulse rates, and weight. Gives medications or assists the individual to take medication while following all laws and safety rules.Accompanies individuals to medical, dental, and health-related appointments or emergencies. Responds to and assists in crisis and emergency situations following established guidelines, procedures, and first aid techniques.Maintains and ensures a safe, clean, and comfortable environment for individuals while assisting individuals in routine housekeeping, cleaning, and minor maintenance tasks.Works in partnership with the individual to track progress toward goals and adjust services as needed and desired by individual, gathers and reviews information about an individual to provide quality services, completes and submits documentation of services on time.Follows the Life Plan protocols and helps with the assessment process by gathering information from many sources. Uses the results of assessments to discuss options with individual and team members to guide support work and collects data about individual goals and satisfaction with services.Recognizes risk and works to prevent an individual’s crisis in a way that meets the individual’s need and uses positive behavior supports to prevent crisis and promote health and safety and appropriate and approved intervention approaches to resolve a crisis and follows Behavior Crisis Protocols.Seeks help from other staff or services when needed during a crisis and own potential role within a conflict or crisis and changes behavior to minimize conflict. Supports the emotional, and social wellbeing of the individual.Monitors for possible signs and symptoms of illness and follows Nursing Protocols and assists the individual to learn disease prevention and maintain good health. Assists the individual to use infection control procedures and prevent illness and helps the individual make and keep regular health and dental care appointments and follow health care plans and use medical equipment as needed. Helps the individual to learn the signs of common health problems and take actions to improve health.Demonstrates the ability to identify, prevent, and report situations of abuse, exploitation, and neglect according to laws and agency policies, recognizes signs of abuse and neglect, including the inappropriate restraint use, and works to prevent them and reports all real or suspected abuse to authorities as mandated by Justice Center and agency procedures. Prevent, recognize and report abuse toward the people we support.Maintains the safety of an individual in the case of an emergency and follows universal precautions and gives first aid as needed in an emergency.Follows relevant laws, regulations and is guided by ethical standards when doing work tasks. Supports individual in a collaborative manner and maintains professional boundaries.Demonstrates professionalism by being on time, dressing appropriately, and being responsible in all work tasks while respects the individual and families’ rights, respect and dignity.Fosters team building and positive productive work relationships on site and ensures the implementation of the Direct Support Professional OPWDD Core Competencies. Ensure implementation of the Direct Support Professional Core Competencies and elements are delivered to individuals.Assists the individual to set goals, make informed choices, and follow-through on responsibilities, support self-advocacy and advocate for individuals when needed to pursue needed services, support and resources.Responsible to ensure that complete, accurate, legible documentation is done contemporaneously and in accordance with policies for all program systems such as but not limited to: fire drills, daily services, nursing protocols, behavior data, triage and crisis calls, overnight data, community inclusion, personal spending, etc.Ensuring goals are met in areas including client and family satisfaction, safety, quality, and team member performance. Provides person centered support and helps the individual to build on his or her strengths in life activities.Assists the individual meet his or her physical and personal care needs (i.e. toileting, bathing, grooming) and provides training in these areas when needed. Teaches and assists the individual with household tasks such as laundry and cleaning and assists the individual to learn about meal planning and shopping, and safe food preparation.Ensures that all necessary food and other household items are in ample supply and are stored properly and ensure that an individual’s diet is followed, and food and drink are served according to their prescribed dietBe sure the facility remains clean and sanitary. Make report concerns observed for physical plant of the facility, including but not limited to fire extinguisher/fire safety/smoke alarm checks, seasonal equipment checks (air conditioners, boilers, screens etc.), broken furniture, hazards, cleanliness; and noting any needed materials or items.Follow the Staff Assignments and Programs Structured SchedulesTransports individuals as necessary to programs, activities, appointments, recreational functions, etc. as scheduled or requested by supervisors. Drive program vehicles in safe and responsible manner and document all vehicle operations in travel logs.Ensure adequate supervision and that all safeguards and plans are followed; in addition to monitor the interaction, activities and response to services. Ensure to follow mealtime safeguards to include but not limited to; prescribed diets, meals plan and choking preventions.Utilizes effective professional and empathetic interpersonal skills when counseling, supporting or negotiating to handle sensitive issues with families and outside agencies. Work with the people we support to help them identify and realize their personal life goals and effectively communicate and support the organization’s mission, vision and valuesAdvocate with the people we support in a variety of situations and work with the people we support to teach them new life skills and work with the people we support and other members of the interdisciplinary team to develop service plans that aid the person in achieving their personal life goals.Accurately document service provision, daily notes and other information as required and provide positive behavior support to the people we support as necessary. Work in partnership with the people we support to promote their health and safety.Adhere to the organizations Code of Ethics and communicate in a respectful manner with all people including the people we support, supervisors, other valued team members, and members of the community. Respects the cultural needs and preferences of each individual and co-workers.Encourages and assists individuals in connecting with others and developing social and valued social and/or work roles based on his or her choices. Supports individuals to connect with friends and to live and be included in the community of his or her choice, helps individuals transition between services, adapt to life changes, i.e., moving into home & community-based settings and respects the role of family members in planning and providing services and plans and initiates a variety of social and recreational activities both in the home and in the community for the individuals and supports individuals in their involvement in these activities.Completes required ongoing training and continues to develop skill and any additional trainings as needed/required by program manager to meet an individual’s needs.Understands the purpose of adaptive equipment; makes recommendations as to adaptive equipment that would allow the individual to be more independent and functional; ensures adaptive equipment is available and used by the individual.Manage all individual’s funds according to policy & procedure and state regulations and effectively manages petty cash, receipts, and documentation by the end of every shift worked.Communicates relevant information at change of shift and to supervisor.Performs other duties and responsibilities as assigned. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: Employee must possess the ability to interact with individuals and staff professionally and ethically, understand and implement service plans, and to complete all required documentation clearly, legibly in a timely manner. Must have a passion for and desire to work with people with intellectual disabilities and other physical or mental disabilities. Knowledge of basic human physical and psychological needs. Knowledge of simple health and safety precautions. Ability to complete data collections and follow safeguard and program plans. Can communicate orally and in writing in English, bilingual is a plus. Able to write summary reports using a professional, objective style and voice. Ability to use computers and stay current with technology used for documentation (EVV, HER, EMR), communication, and other work activities. Ability to interact with individuals, community members and other treatment team members. Ability to read and comprehend technical training manuals. Ability to follow written and oral instructions course of action. Ability to learn basic operation and maintenance of adaptive equipment. Ability to be supportive and patient. Ability to be a team player. Ability to observe, record and report participant’s behavior, attitude, and physical condition. Ability to be flexible in the event of a staffing emergency. Ability to follow call out policies and procedures. Ability to observe, record, and report individuals’ behavior, attitude, and physical conditions. Ability to travel between worksites when necessary. Ability to commute to other worksite as directed and provide services with personal vehicle. Ability read and comprehend plans and protocols, etc. Ability to demonstrates written skills to adequaEIHAB Human Services is a multilingual, multicultural nonprofit organization dedicated to serving children and adults with developmental disabilities and behavioral health challenges. We believe every human being deserves the chance to succeed. Through high quality, compassionate care, we aim to help physically, and mentally challenged individuals lead fulfilling, productive lives.

This is an ideal opportunity for someone who is both strategic and hands-on, and who is deeply committed to equity, inclusion, and community-centered work. Create compelling fundraising communications that center community impact.

Description:Located in Hershey, PA, Milton Hershey School (MHS) is a top-notch home and school where over 2,200 pre-K through 12th grade students from disadvantaged backgrounds are provided an extraordinary, cost-free, career-focused education.This is made possible by the generosity of Milton and Ca

Our staff use a culturally affirming, person centered approach to help individuals and their families develop skills and resources to improve overall functioning, to instill hope, and to strengthen resiliency. Interventions include, but are not limited to, evaluations; individual, group and/or famil

A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change.Our purpose is to nourish people and the planet.That means improving how people eat, funding grants for school gardens, providing access to fresh and healthy food to peopl

Our staff use a culturally affirming, person centered approach to help individuals and their families develop skills and resources to improve overall functioning, to instill hope, and to strengthen resiliency. Interventions include, but are not limited to, evaluations; individual, group and/or famil

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Our staff use a culturally affirming, person centered approach to help individuals and their families develop skills and resources to improve overall functioning, to instill hope, and to strengthen resiliency. Interventions include, but are not limited to, evaluations; individual, group and/or famil

Enjoy the ease of going to the fitness center, taking a swim, or grabbing a bite to eat without having to leave our beautiful campus! Hofstra University is dedicated to recruiting and retaining a highly qualified and diverse academic community of students, faculty, staff, and administrators respectf

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Interventions include, but are not limited to, evaluations; individual, group and/or family therapy; care coordination; and crisis interventions. Provide individual, group, family, collateral treatment and crisis services/interventions. Our staff use a culturally affirming, person centered approach

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A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change.Our purpose is to nourish people and the planet.That means improving how people eat, funding grants for school gardens, providing access to fresh and healthy food to peopl

As a clinician owned and operated company, SCT takes pride in providing supportive counseling through patient-centered psychology services that has a meaningful impact on residents' mood, functioning, and overall quality of life.

LICENSED PSYCHOLOGIST / LICENSED CLINICAL SOCIAL WORKER(CBT Focus).The Bio Behavioral Institute (BBI) is an outpatient Mental Health clinic; we specialize in treating OCD and Related Disorders including BDD, Body Focused Repetitive Disorders, Anxiety, Mood, Trauma, Autism Spectrum, and other co-morb

Collaborative team focused on high-quality, client-centered care.

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Competitive pay & benefits - As a Call Center Rep at Jackson Hewitt Inc.

DOE / Health-Dental-Vision-Life-FSA-HSA / 401(k) plan - As a Call Center Representative, you will: Assist customers with inquiries and concerns through multiple communication channels including phone, email, and chat; Provide exceptional customer service by actively listening, empathizing, and findi

Flex Schedule 7a-11p EST / Medical-Dental-Vision-Life-AD&D / 401(k) +3% / Generous PTO + Parental Leave - As a FT - Call Center Representative - Work From Home at Lap Of Love, you will: Assist clients with their end-of-life care needs by answering phone calls and providing compassionate and empathet