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Job Description Desktop Support Engineer Location: New York City, NY Schedule: Monday–Friday, 7:00 AM – 4:00 PM | Onsite Launch Your IT Career in a Role That Matters Acture Solutions is seeking a Desktop Support Engineer to join our on-site support technical team. This role is ideal for someone with strong troubleshooting skills. If you enjoy solving IT problems, supporting staff, and ensuring critical systems run smoothly—this is a great opportunity to grow your IT career in a people-first environment. What You’ll Do • Uphold and embody Acture’s Core Values: Accountability, Customer First, Trust, Integrity, Opportunity, Nurturing Positive Culture, and Fun., • Handle complex and escalated technical issues requiring advanced diagnostic expertise and decision-making., • Independently troubleshoot and resolve hardware, software, and network incidents with minimal supervision., • Assist with network infrastructure and server operations DNS/DHCP diagnostics, and printer mapping., • Respond to Tier I and II support tickets related to user account management, authentication failures, and system access., • Configure, deploy, and maintain desktop, laptop, mobile, and peripheral devices in accordance with internal standards., • Coordinate operating system updates, software deployments, and system refresh cycles in collaboration with project teams., • Lead documentation of recurring issues and best practices for Acture’s internal knowledge base., • Maintain compliance with security protocols, acceptable use policies, and IT service management (ITSM) workflows., • Engage vendors and hardware providers for warranty replacements, specialized equipment support, or configuration guidance., • Assist with small-scale infrastructure improvements including endpoint provisioning, software image updates, and patch testing., • Collaborate with other IT teams during system rollouts, asset refreshes, or location-based service expansions., • Ensure complete, accurate documentation of technical actions, system changes, and incident resolution steps.What You Bring 3 years of IT support or helpdesk experience. * Hands-on skills with desktops, laptops, printers, and peripheral setup. * Familiarity with Windows OS, Microsoft 365, and Google Workspace. * Basic networking knowledge (IP, DNS, DHCP, connectivity troubleshooting). * Excellent communication skills with ability to support both technical and non-technical staff • Required:, • 3 + years of helpdesk or IT support experience in a professional environment., • CompTIA A+ or similar foundational certification., • Preferred:, • CompTIA Network+ or Microsoft Certified: Modern Desktop Administrator Associate., • Experience supporting users in a managed service provider (MSP) environment., • Exposure to ITIL ticket management processes or escalation workflows. Required to currently reside within one hour of job location Skills for Success * Customer-first mindset with patience and professionalism. * Strong problem-solving and adaptability. * Organized, detail-oriented, and able to manage multiple requests. * Ability to work independently and know when to escalate issues. Physical Requirements * Ability to lift and move IT equipment (up to 35 pounds). * Frequent movement across classrooms, labs, and athletic facilities. * Valid driver’s license required for occasional on-site support travel. Who We Are Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations—including schools—to enhance operations, cybersecurity, and long-term growth through exceptional service. Why Join Acture Solutions? At Acture Solutions, we don’t just support IT—we support people. We're committed to professional growth, high-quality work, and a workplace where your contributions matter. What We Offer * Salary range NYC: $72,000 – $110,000 (based on experience) * Benefits: Medical, dental, vision, 401k, EAP, and generous paid time off * A collaborative, respectful culture where your work has real impact Ready to Get Started? If you’re passionate about tech, love helping people and want to grow your career —apply today.

Job DescriptionSummary Our client is a leading IT Solutions Company in the Westchester County, NY (Harrison, NY) area and they are in need of a Help Desk Support Level II+ Technician. An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues., • Provisioning and system setup for new hires., • Prioritize incidents and service requests according to defined processes to meet defined SLAs., • Use remote tools and diagnostic utilities to aid in resolving support requests., • Server administration via Active Directory, File & Print services, DNS, DHCP., • Install antivirus software and ensure virus definitions are up to date., • Server administration via Active Directory, File & Print services, DNS, DHCP., • Network firewall and switch administration and maintenance., • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response.Qualifications & Requirements, • Having worked in an MSP environment is a MUST!, • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 2-3 years of experience in a client-facing environment such as sales engineering, • Kaseya RMM and Autotask PSA Experience a plus, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plusOur client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job DescriptionSummary Our client is a leading IT Solutions Company in the Westchester County, NY (Harrison, NY)area and they are in need of aHelp Desk Support Level II+ Technician. An IT Technicians role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues., • Provisioning and system setup for new hires., • Prioritize incidents and service requests according to defined processes to meet defined SLAs., • Use remote tools and diagnostic utilities to aid in resolving support requests., • Server administration via Active Directory, File & Print services, DNS, DHCP., • Install antivirus software and ensure virus definitions are up to date., • Server administration via Active Directory, File & Print services, DNS, DHCP., • Network firewall and switch administration and maintenance., • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response.Qualifications & Requirements, • Having worked in an MSP environment is a MUST!, • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 2-3 years of experience in a client-facing environment such as sales engineering, • Kaseya RMM and Autotask PSA Experience a plus, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Harrison, NY