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Job Summary: Our client is seeking a Business/Systems Analyst to join their team! This position is located in Stamford, Connecticut. Duties: • Develop and own Business Requirement Documents (BRDs) to define chat, chatbot, and IVR product enhancements, customer experience improvements, and digital engagement strategies, • Collaborate cross-functionally with product managers, UX/UI designers, developers, and external vendors to ensure seamless implementation of chat, chatbot, and IVR solutions, • Analyze chat and IVR performance data, customer interactions, and pain points to identify improvement opportunities, • Translate customer needs into clear, actionable business and functional requirements with use cases, process flows, and user stories across chat and IVR journeys, • Partner with data and analytics teams to define and track KPIs such as: containment rate, deflection, CSAT, chat adoption, IVR completion rates, • Ensure all requirements align with customer expectations, operational feasibility, and business goals, • Conduct pre- and post-deployment user testing to validate enhancements and identify potential issues, • Facilitate stakeholder discussions, ensuring transparency, alignment, and prioritization of chat and IVR initiatives, • Document and maintain process improvements to streamline digital self-service, chat interactions, and agent handoff experiences Desired Skills/Experience: • 3+ years of experience as a Business Analyst in digital servicing, chat, chatbot, IVR, or customer experience, • Proven ability to create BRDs, user stories, use cases, and process flows for customer-facing digital and voice products, • Experience working with chat platforms, chatbot solutions, and IVR systems, • Experience with business analysis tools such as: JIRA, Confluence, Microsoft Visio, and other BA documentation software, • Familiarity with Agile and Scrum methodologies in software development, • Knowledge of customer experience best practices and UX principles, • Excellent analytical, communication, and stakeholder management skills, • Experience working in telecommunications or digital customer support environments, • Understanding of APIs, web services, and conversational AI, • Prior experience with automation and AI-driven optimization for chatbots or IVR Benefits: • Medical, Dental, & Vision Insurance Plans, • Employee-Owned Profit Sharing (ESOP), • 401K offered The approximate pay range for this position is between $42.00 and $50.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

Job Summary: Our client is seeking a Senior Data Analyst to join their team! This position is located in Stamford, Connecticut. Duties: • Create, run, and automate SQL queries to analyze customer interaction data across chat, IVR, and call channels, • Develop dashboards and reports in tools such as Power BI, Tableau, and MicroStrategy to track performance trends and anomalies, • Monitor initiative performance against baseline metrics, including 30-, 60-, and 90-day success measurements, • Identify drop-offs, escalations, and friction points in customer journeys and recommend data-driven improvements, • Perform data validation to ensure accuracy, consistency, and reliability of reporting, • Analyze chat interactions and chatbot performance to support call deflection and improved customer self-service, • Optimize chatbot and conversational IVR flows using data insights, • Track and report on overall and initiative-level success rates for conversational experiences, • Integrate structured and unstructured data sources to support self-service analytics Desired Skills/Experience: • 3+ years of experience in data science, analytics, business intelligence, or a related field, • Strong proficiency in SQL and Python for Data Analysis, • Experience with Power BI, Tableau, or similar BI tools, • Ability to analyze trends, identify anomalies, and uncover root causes, • Strong problem-solving skills and ability to work independently, • Experience collaborating with BI teams and working with relational databases, • Excellent communication skills with the ability to present insights clearly to non-technical and executive audiences, • Experience with Python and machine learning frameworks, • Familiarity with chatbot technology, conversational AI, and customer journey analytics, • Experience with API integrations and GraphQL, • Exposure to cloud-based data environments such as: AWS, GCP, Azure, • Project management experience, including tracking initiatives and milestones Benefits: • Medical, Dental, & Vision Insurance Plans, • Employee-Owned Profit Sharing (ESOP), • 401K offered The approximate pay range for this position is between $44.00 and $56.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

Join one of the nation’s leading retail automotive chains in a full-time, on-site role within our expanding enterprise IT environment. The NOC Analyst plays a key role in strengthening our monitoring capabilities by ensuring alerts are properly escalated and resolved in a timely manner. They will analyze current and historical data to identify recurring issues and drive proactive improvements. They will collaborate closely with IT teams to develop monitoring tests, enhance alerting systems, and ensure efficient escalation and resolution processes. This position is critical to maintaining stability and rapid incident response across our data centers, cloud services, enterprise applications, and networks that support business operations across the organization. Essential Duties & Responsibilities ● Work closely with cross-functional teams to design and implement testing for network, server, and application health, including performance evaluation, trend analysis, process failure detection, and uptime verification. ● Perform initial triage and resolve or escalate incidents according to established procedures and SLAs. ● Monitor enterprise systems, servers, cloud workloads, networks, and business-critical applications for performance and availability issues. ● Coordinate with Network, Systems, Cloud, Application Support, Development, and Security teams to resolve incidents. ● Maintain accurate incident documentation and ensure proper communication throughout incident lifecycles. ● Conduct system health checks and validate stability following maintenance activities or changes. ● Identify recurring issues and provide recommendations for improvements to monitoring, alerting, or processes. Qualifications ● 2–5 years of experience in a NOC, IT operations center, or enterprise systems observability role. ● Experience in a large corporate or distributed enterprise environment; retail industry experience preferred but not required. ● Proficiency in web application technologies, with experience in APIs, HTTP status/error codes, and end-to-end request tracing. ● Proficiency with enterprise monitoring and alerting tools (e.g., SolarWinds, Datadog, Splunk, Dynatrace, Zabbix). ● Understanding of networking fundamentals (TCP/IP, VPN, DNS, VLANs,). ● Experience with writing SQL queries ● Experience supporting Windows/Linux servers, virtualization technologies, and cloud environments (AWS/Azure/GCP). ● Strong communication and analytical problem-solving skills. ● Ability to manage multiple incidents simultaneously and work effectively under time-sensitive conditions. ● Collaborative, detail-oriented, and able to work with cross-functional technical teams.

Opportunity Description The Senior IT Applications Analyst is responsible for the advanced configuration, optimization, and support of healthcare information systems used across clinical, financial, and operational areas. This role provides subject matter expertise on application functionality, integration, and best practices, ensuring system reliability, regulatory compliance, and workflow efficiency. The Senior Analyst serves as a key liaison between clinical and business stakeholders, IT leadership, and software vendors. Often leading projects, mentoring junior analysts, and driving strategic initiatives that improve patient care and operational performance. Company Information Hospitals & Healthcare Job Duties Application Support & Optimization • Provide expert-level support for healthcare clinical and business applications., • Diagnose and resolve complex system and integration issues; serve as Tier 3 escalation., • Optimize system functionality, data integrity, uptime, and user experience., • Lead design, configuration, testing, and deployment of new applications, upgrades, and enhancements., • Translate clinical and business requirements into technical specifications., • Lead or co-manage large-scale IT and clinical system projects through full lifecycle., • Develop detailed project work plans, schedules, risk assessments, and documentation., • Manage day-to-day activities of cross-functional teams and ensure adherence to project plans., • Control project scope, budget, timeline, and communicate progress through detailed reports., • Identify and mitigate project risks; ensure stakeholder alignment and successful delivery., • Support resource planning by collaborating with Client Executives, Product Managers, and Resource Allocation teams., • Conduct workflow analysis to identify opportunities for process and quality improvement., • Develop and maintain system documentation, policies, procedures, and training materials., • Mentor and train analysts, superusers, and end users on system functionality and best practices., • Ensure proper quality assurance testing and user acceptance before implementations. Skills & Experience Required • 5–7 years of experience supporting healthcare information systems., • Advanced knowledge of multiple major healthcare applications., • Proven success leading IT/application projects in clinical environments., • Experience supporting administrative, financial, and/or clinical managers., • Strong project management skills with the ability to manage multiple concurrent initiatives., • Adherence to hospital performance standards, policies, and professional behaviors. Education Bachelor's degree

Investments Data Management Analyst. Your role will be an integral part of the Data Management Team delivering high quality data and various deliverables to our key business areas including (but not limited to) traders, portfolio management, credit research and risk. Wellness support including gym m

Business Intelligence Solution Analyst.As a Business Intelligence Solution Analyst within the Operational Excellence & Enterprise Analytics Department, you will be responsible for optimizing and managing our enterprise business intelligence platform (Power BI.The ideal candidate is passionate about

ATTENTION SUPPLIER PARTNERS *.Please personlp us in finding tperson right candidate for this request.This is a TOP PRIORITY request and needs to be filled ASAP.Job Title Lead Consultant | Analytics - Functional | Business Analyst.Work Location & Reporting Address Stamford, CT 6902 Hybrid work se

Technology and Business consulting services.We are in search of a highly motivated candidate to join our talented Team.Onboarding Analyst will support the Procurement's Supplier Relationship Management division.The Onboarding Analyst will support the onboarding of new suppliers and assist existing s

Insight Global is seeking a Technical Business/Data Analyst for one of our clients in Stamford, CT.This person will be joining the business intelligence group who support the Service Reliability team.This person will obtain data from multiple sources to understand the impact of networking and change

As a leading global cannabis provider, our brandsincluding Curaleaf, Select, and Grassrootsoffer premium products and services in both medical and adult-use markets.

Support engineering teams to maintain Oracle RMC integrations. SOX Oracle RMC analyst is responsible for managing the Oracle RMC modules, designing and implementation of security controls within Oracle RMC, driving remediation with business and engineering teams and providing audit support and repor

The Junior Renewables Analyst works on NYPA’s Renewable Business Development team, and will identify, evaluate, and develop new utility scale project opportunities for NYPA Renewables. The Analyst will also track investments across new project development initiatives. The Analyst will work across

The Junior Quantitative Analytics Analyst will be responsible for supporting the company's asset management business by using statistical methods and programming skills to process and analyze large mortgage data sets from various sources. Collaborate with senior analysts/associates to enhance or ext

This individual will play a hands?on role in advancing strategic and operational initiatives managing projects, coordinating vendor assessments and implementations, supporting corporate development analysis, and producing high?quality materials for management discussion.

Job Title: Supplier Risk Business Analyst (Procurement). Technology and Business consulting services.

Supplier Risk Business Analyst.Schedule: Hybrid schedules are permissible with a minimum of 3 days on-site depending on assignment and can be fully on-site depending on business needs.This role will support the Procurement's Supplier Relationship Management division.Job Functions & Responsibilities:

Led by the Global Head of Trading, the Corporate Access, Trading and Broker Relations group partners with Compliance to support Point72s Long/Short teams by delivering best?execution trading and principled corporate access, while managing the Firms sell?side relationships. As a Business Analyst with

As a leading global cannabis provider, our brandsincluding Curaleaf, Select, and Grassrootsoffer premium products and services in both medical and adult-use markets. To be the world's leading cannabis company by consistently delivering superior products and services and driving the global acceptance

AQR is a global investment management firm built at the intersection of financial theory and practical application.We strive to deliver superior, long-term results for our clients by looking past market noise to identify and isolate what matters most, and by developing ideas that stand up to rigorou

Extensive experience with Agile/Sprints.Familiarity implementing/supporting AI/NLP/LLM model.Familiarity with Databricks (or similar product).

Business Analyst - Sap S4 Hana Experience.Technology and Business consulting services.We are in search of a highly motivated candidate to join our talented Team.Job Title: Business Analyst - SAP S4 HANA Experience Location(s): White Plains, NY The BA will play a key role gathering functional and tec

Technology and Business consulting services.We are in search of a highly motivated candidate to join our talented Team.Supplier Risk Business Analyst.This role will support the Supplier Relationship Management special requirement governance and management program for NERC CIP 13, SOC 1, and SOC 2.Jo

Supplier Risk Business Analyst (Procurement).Want to be part of the Energy Industry? ECLARO is looking for a.Supplier Risk Business Analyst (Procurement).ECLARO's Client is America's largest state power organization and is a national leader in energy efficiency and clean energy technology.If you're

AQR is a global investment management firm built at the intersection of financial theory and practical application.

Employee should be based out of Mexico.Application Support for the PepsiCo's Global Environment Health and Safety area.Support role needed for all applications in the PepsiCo Global Environment Health and Safety area.These functions consist of Health/Safety, Environment, Sustainability.Problem solvi

A Career with Point72s Corporate Access, Trading and Broker Relations Team.Led by the Global Head of Trading, the Corporate Access, Trading and Broker Relations group partners with Compliance to support Point72s Long/Short teams by delivering best?execution trading and principled corporate access, w

As an analyst in the hybrid banking/treasury rotation you are responsible for supporting Bankers, and Treasury officers through business development, deal execution and client management.

We're looking for a data-driven and proactive Supply Chain Strategy & Analytics Specialist (internally known as Operations Business Analyst) to support strategic initiatives across the company’s operations. The Supply Chain Strategy & Analytics Specialist (internally known as Operations Business A

AQR is a global investment management firm built at the intersection of financial theory and practical application.

Position: AI Integration Business Analyst.Location: Hybrid 3 Days Charlotte, NC; Chicago, IL; Colorado Springs, CO; Conshohocken, PA; Dallas, TX; Fargo, ND; Garden City, NY; Houston, TX; Jacksonville, IL; Lenexa, KS; Los Angeles, CA; Lubbock, TX; Morristown, NJ; Mt Juliet, TN; New York, NY; Purchase

AQR is a global investment management firm built at the intersection of financial theory and practical application.We strive to deliver superior, long-term results for our clients by looking past market noise to identify and isolate what matters most, and by developing ideas that stand up to rigorou

The Junior Quantitative Analytics Analyst will be responsible for supporting the company's asset management business by using statistical methods and programming skills to process and analyze large mortgage data sets from various sources. Collaborate with senior analysts/associates to enhance or ext

The Supplier Risk Business Analyst is responsible for performing vetting reports on potential suppliers, monitoring existing suppliers for risks, and supporting supply chain inquiries.This role requires strong analytical, organizational, and communication skills, as well as experience in procurement

Five plus (5+) years of experience in Business Analyst role analyzing and optimizing business processes, translating requirements into actionable solutions, and collaborating with cross-functional teams to drive project success. Come join our amazing team and work a remote schedule! The Business Opt

This requires regular interaction with senior management both in corporate and our business units. Analyst -Minimum of 2 years of experience in P&C (re)insurance.

Come join our amazing team and work a remote schedule! The Loan Servicing Quality Assurance Analyst position will be responsible for applying proven analytical, problem-solving, and testing/validation skills to ensure CMS's loan servicing business units are in compliance with all internal policies a

Job Title: Financial Systems Analyst Location(s): White Plains, NY Project Overview The Financial Systems Analyst helps Business Services division under Chief Financial Officer.

The Claims Business Analyst is responsible for developing detailed business and functional requirements for claims processing and administration systems, as well as ensuring proper integration with downstream systems for reporting purposes. Leading review sessions for completed business/functional r

Duration: 6 12 months +++ Hybrid 3 Days a Week: Charlotte, NC; Chicago, IL; Colorado Springs, CO; Conshohocken, PA; Dallas, TX; Fargo, ND; Garden City, NY; Houston, TX; Jacksonville, IL; Lenexa, KS; Los Angeles, CA; Lubbock, TX; Morristown, NJ; Mt Juliet, TN; New York, NY; Purchase, NY; Topeka, KS

Senior Associate, CFO/F&A Technology Business Analyst. CFO Location: New York Salary: $250,000 - 275,000 + bonus Piper Maddox is currently partnered with a scaling renewable energy investment business as they continue to scale their US presence. With a number of portfolio companies, the CFO will ove

Bring your energy to the role of Netflix Data Analyst to adapt to shifting priorities and business needs, work collaboratively across teams and departments, and provide excellent service to customers and team members.

Senior Director Analyst - Network Security. Gartner Analysts are industry thought leaders who create must-have research, market predictions and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner's Business & Technology Insights sector

Charter Communications is known by our Spectrum products and services, including Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Offer Management Analyst

Systems Analyst - Corporate Apps, you will analyze business requirements; analyze, design, develop and test of enhancements to IT systems with a heavy focus on Infor FSM Cloudsuite tools and provide systems support.

This Analyst sits within Gartner’s Marketing & Communications Tech Marketing practice and will guide Product Marketing Leaders and their teams in transforming their functions for business impact. As disruptive forces inside and outside the enterprise are resetting the expectations and objectives o

Gartner is seeking an Analyst with deep expertise in the healthcare market to develop unique business and technology insights for market and product strategies and execution. This Analyst role sits within Gartner's High Tech and Invest Practice and will support product leaders and other technology e

This job is with State Street, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Establish and nurture global stakeholder relationships , ensuring consistent engagement and alignment across business, product, and development teams. Finan

Director Analyst, Procurement Digital Transformation Expert.What makes Gartner Business & Technology Insights a GREAT fit for you? You will be part of a team that values curiosity, expert insights, bold ideas and intellectual courage, while driving partnerships with global organizations to make the