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Job Title: RN Location: Jersey City Medical Center Department Name: Radiology - RN's Req #: 0000216845 Status: Hourly Shift: Day Pay Range: $46.47 - $64.93 per hour Pay Transparency: The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience. Job Overview: Since 1882, Jersey City Medical Center has provided Hudson County with advanced, state-of-the-art medical treatment across various disciplines. Jersey City Medical Center, among many accolades, has earned 14 “A” national safety ratings from the Leapfrog Group since the program's inception in 2012, was awarded Magnet Recognition for superior nursing, was named Best Regional Hospital by US News and World Report and ranked among the 100 best places to work in healthcare (nationally). Jersey City Medical Center is also ideally located— in the vibrant Jersey City waterfront community overlooking the harbor, just 10 minutes from New York City, with a grand view of the Statue of Liberty. Qualifications: Required: • ADN, • Strong communication and organizational skills, • Proficient computer Skills, • BSN, • Interventional radiology experience, • BLS from the American Heart Association, • Active NJ RN license or compact RN license with NJ endorsement, • ACLS, • Day Shift, 35.3hrs, • Full Time, • Monday – Friday, every other weekend and holiday rotation The role of the Professional Registered Nurse is to provide quality nursing care in collaboration with the medical staff and within the guidelines of the New Jersey State Nurse Practice Act. It is the responsibility of the Professional Nurse to implement the Hospital's Mission and goals through established policies, procedures and performance improvement activities. Implementation of these goals occurs through organization and administration of individualized age specific professional nursing care to patients within an assigned unit of the hospital. The understanding of the principles of growth and development will be incorporated to assess each patient's age specific needs and determine age specific treatment modalities. Utilizes skills to effectively manage clinical quality outcomes for disease specific population Maintains the required documentation and statistical data needed to generate reports. Assists with the development, implementation and adherence of clinical pathways, measures clinical outcomes and maintains clinical data Assists in the development and implementation of quality improvement activities including patient satisfaction, quality of life and other outcome measures as identified. Monitors trends and changes in clinical, service and outcomes in various navigation interventions Maintains high standards for professional development. Acts as a resource, role model and mentor for the professional staff within the Interventional Radiology Department. Administers patient care in the Radiology Department for diagnostic and interventional procedures. Utilizes assessment techniques, teaching and evaluation to determine effectiveness of care. Documents response to procedures when deemed necessary. Participates in Quality Improvement activities. Uses an understanding of the principles of growth and development to assess each patient’s age specific needs and provide age specific treatment and care. Benefits and Perks: At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to: • Paid Time Off including Vacation, Holidays, and Sick Time, • Retirement Plans, • Medical and Prescription Drug Insurance, • Dental and Vision Insurance, • Disability and Life Insurance, • Paid Parental Leave, • Tuition Reimbursement, • Student Loan Planning Support, • Flexible Spending Accounts, • Wellness Programs, • Voluntary Benefits (e.g., Pet Insurance), • Community and Volunteer Opportunities, • Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while deliveringa best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education. Equal Opportunity Employer

Job Title: RN Location: Newark Beth Israel Medical Ctr Department Name: Radiology - RN's Req #: 0000221784 Status: Hourly Shift: Day Pay Range: $47.85 - $64.04 per hour Pay Transparency: The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience. Job Overview: First established in 1901, Newark Beth Israel Medical Center is a 665-bed quaternary care, teaching hospital that provides comprehensive health care for the region. Staffed with more than 800 physicians, 3200 employees, and 150 volunteers, our hospital is ready to provide you and your family with the quality care you need. At Newark Beth Israel Medical Center, we are committed to quality and excellence in patient care. Qualifications: Required: • ADN, • 3-5 years of Critical Care experience, • Strong communication and organizational skills, • Proficient computer Skills, • BSN, • Active NJ RN license or compact RN license with NJ endorsement, • BLS from the American Heart Association, • Day Shift 9AM-5PM, Sunday - Thursday, • Full Time, • The Registered Nurse provides nursing care in the health care system within the scope of practice defined by the Nurse Practice Act and regulatory standards and assures awareness of ethical standards of practice as defined by the ANA code of ethics., • The Registered Nurse assures safety in practice and is inclusive of the principles of evidence-based practice by maintaining a realization of own individual level of knowledge and experience and assumes responsibility for advancing knowledge of self and others of the patient care team by communication with and utilizing resource persons and programs available., • The Registered Nurse is responsible for reporting identified safety issues such as hazardous environments (i.e. damaged floors/walls/ceiling tiles/unsecured areas) and medical errors., • The Registered Nurse is responsible for knowledge of the patient population served., • The Registered Nurse is responsible for supervising and directing the delegation of tasks to appropriate team members and collaborates with other patient care providers., • The Registered Nurse is responsible for consistently setting and evaluating priorities through appropriate interventions with measurable outcomes toward improvement. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Benefits and Perks: At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to: • Paid Time Off including Vacation, Holidays, and Sick Time, • Retirement Plans, • Medical and Prescription Drug Insurance, • Dental and Vision Insurance, • Disability and Life Insurance, • Paid Parental Leave, • Tuition Reimbursement, • Student Loan Planning Support, • Flexible Spending Accounts, • Wellness Programs, • Voluntary Benefits (e.g., Pet Insurance), • Community and Volunteer Opportunities, • Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education. Equal Opportunity Employer

American Traveler is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Jersey City, New Jersey. Job Description & Requirements • Specialty: OR - Operating Room, • Discipline: RN, • Start Date: 04/06/2026, • Duration: 13 weeks, • 36 hours per week, • Shift: 12 hours, nights, • Employment Type: Travel Assignment Overview • Shift: Nights, 3x12hrs, • Hours: 36 hrs/wk, • Start Date: Apr 6, 2026, • Length: 13 weeks, • Operating Room setting within a Level 2 Trauma Center, • Patient mix includes all OR specialties except open heart surgery, including orthopedic, vascular, general, thoracic, and neuro cases, • Robotic and ENT surgical cases are part of the workload, • Night shift schedule: 3x12-hour shifts (19:00–07:30), • On-call required 2 times per schedule, • Charting system: EpicRequirements, • Active NJ or Compact RN license required, • Current BLS certification required, • Minimum 2 years of current acute care OR experience required, • Must be proficient in both circulating and scrubbing, • Robotic and ENT surgical experience required, • Experience in orthopedic, vascular, general, thoracic, and neuro surgical specialties required, • SSN and DOB required for consideration, • Two current professional references requiredAdditional Information, • First-time travelers are welcome to apply, • Scrubs are provided by the facility, • Local candidates are accepted at the same rate, • Former RWJBH staff (full-time or PRN) must have been separated from the RWJBH health system for a minimum of 1 year before being eligible for a travel assignment With thousands of travel nursing and allied jobs nationwide, our attentive and approachable recruiters find positions that align perfectly with your career aspirations and personal requirements. American Traveler offers exceptional benefits, including premium medical, dental, vision and life insurance beginning day one of your assignment, generous 401(k) match, substantial housing stipends, and more. Additionally, with 24/7 support and access to our in-house clinicians, you are assured confidence and comfort throughout your assignment. With our team behind you, you can relax and enjoy a rewarding travel career.

ARMStaffing is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Jersey City, New Jersey. Job Description & Requirements • Specialty: OR - Operating Room, • Discipline: RN, • Start Date: 04/13/2026, • Duration: 13 weeks, • 36 hours per week, • Shift: 12 hours, nights, • Circulate and scrub for various surgical procedures.\n, • Collaborate with surgical teams to ensure optimal patient outcomes.\n, • Maintain a sterile environment and adhere to safety protocols.\n, • Utilize the EPIC charting system for patient documentation.\n\n\nRequired Experience / Certifications / Licensure\n\n, • Minimum of 2 years of current acute care OR experience.\n, • Experience in robotic and ENT surgery.\n, • BLS certification required; ACLS certification preferred.\n, • Health Benefits: Medical, Dental, Vision, Life, and more\n, • Onboarding Made Easy: We handle physicals, titers, and more so you can focus on care\n, • Clinical Support: In-house clinical team available to assist and advocate\n, • 401k Retirement Plan: Eligible after waiting period; 4% match with 5% contribution\n, • Recruiter Matching: Get paired with a recruiter based on your location and specialty\n, • SIA’s Top-50 Fastest Growing Healthcare Staffing Firms – 2019\n, • SIA’s Largest Healthcare Staffing Agencies in the U.S. – 2023\n, • Top Workplace in the Lehigh Valley – 2022, 2023\n, • Perfect scores for 'Name, Not a Number' and 'Recruiters' Personalities' on Highway Hypodermics\n ARMStaffing Job ID #36253797. Pay package is based on 12 hour shifts and 36.0 hours per week (subject to confirmation) with tax-free stipend amount to be determined. Posted job title: RN:OR,19:00:00-07:00:00 About ARMStaffing Allied Resources Medical Staffing (ARMStaffing) places the most qualified medical professionals in the industry, including: local and travel contract, temp-to-perm, per diem, and direct-hire personnel. \n As a leader in medical staffing, we cover every segment of the healthcare market and take pride in our ability to exceed our clients' expectations. We accomplish this through our total dedication to our clients and field associates, our over 15 years of experience, a strong and diverse poor of medical professionals, and the high level of loyalty of our internal staff. \n We also make it a point to develop and maintain close relationships with staffing and office managers to ensure clear communication and proper placements based on the client's criteria. This allows us to tailor our services to best suit the staffing needs of our clients, while placing our employees in positions that match their abilities and preferences. \n Our goal is to offer unparalleled service to our valued healthcare clients, regardless of facility size or location, and to maintain a top-notch workforce of qualified, dedicated and medical professionals. \n The Experts in Healthcare Recruiting \n\n • Local and travel contracts\n, • Temp-to-perm employment\n, • Direct-hire personnel\n, • Per Diem\n, • Staffing for every segment of the healthcare industry including, RNs, LPNs, and CNAs, and Allied Health Professionals\n, • Long-term contracts, block scheduling and per diem staffing options\n, • 24-Hour customer service and on-call support 365 days a year\n, • Full-time, registered nurse on staff to provide screening, background, and reference checks\n, • Long-term and temporary career options with outstanding employee benefits\n, • Medical Benefits\n, • Company-matched 401K\n\n

Securitas Technology Corporation (STC) Technology and Solutions groups are experiencing tremendous success, and we currently have an Embedded Technician opening for team-oriented individuals possessing vocational training in electronics or electromechanical engineering. In this role, you will be responsible for providing service on STC products at customer sites. The position provides customer contact for all post-installation problems on security systems and equipment, as well as, special project work, when needed. STC is a leading, global provider of integrated security and facility solutions that contain best-in-class products and award-winning services for an organization's unique needs. STC security solutions include product and service outsourcing that integrate cross-disciplinary functions into comprehensive technology-centered customer solutions on a cloud-based platform spanning hardware and software capabilities. Responsibilities • Services intrusion, CCTV, and access control security systems., • Performs scheduled, routing preventive maintenance on a variety of equipment/systems under contract agreement by inspecting, adjusting, cleaning, and calibrating systems and checking out equipment to ensure it’s in satisfactory working order., • Completes maintenance, within assigned hours, in a manner that reduces emergency calls and results in achieving the goal of zero call backs., • Assists with the start-up of new equipment or system installation and adjusts as needed to ensure the system is operational., • May plan schedules, lay out basic electrical equipment installations, and assist in the start-up and check-out of new systems installations., • Presents a professional image both in personal and vehicle appearance., • Performs work assignments in a safe manner and within specified cost limits., • Promotes, builds, and maintains good customer relations and assists with contract retention., • Maintains company propriety and documentation in accordance with established policies; handles proprietary information in the prescribed manner; adheres to and supports Securitas Technology policies and procedures including all safety requirements., • Keeps abreast of changes and new developments in products and technology., • Attends and completes training programs as requested. Job Requirements • High School diploma or GED required, Vocational/Technical Degree in electrical, security, or computer systems preferred., • MUST HOLD a minimum of 1-2 years of experience installing and/or servicing Access Control and CCTV, • Lenel Certification preferred or hands on experience, • Verint Certification preferred or hands on experience, • Avigilon, • Genetec, • ProWatch, • AXIS IP Cameras, • Door Hardware troubleshooting, • Automatic doors openers, • Video, • Camera Troubleshooting, • Lead Installation, programming, and maintenance of Honeywell ProWatch access control systems, • Configure, troubleshoot, and optimize Genetec Security Center and platforms, • Strong working knowledge of Windows Server and Client environments, • Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint), • Strong written and verbal communications skills, • Working knowledge IP video and addressing, • Excellent problem solving and analytical skills, • Excellent time management skills, • Positive attitude and strong work ethic, • Climb ladders that extend up to 24 ft. in height., • Carry items up to 75 pounds., • Ability to work on-call on a rotational basis covering after hours & weekend emergency calls., • A valid state driver’s license, without restrictions, is required. Securitas Technology offers comprehensive benefits including: • Highly competitive salary, • Company training and industry leading certification program, • Company Vehicle, • Company Cell Phone, • Medical, Dental, Vision, and Life Insurance, • Company Paid Short Term and Long-Term Disability, • 401K with 60% Match up to 6% of salary, • Paid vacation, holiday and sick time, • Educational Assistance, • Exceptional growth opportunities, • Wide variety of employee discounts on travel, equipment, and more! We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Customer Service Representative Onsite in Newark, NJ Hourly rate $16.50/hr., which may be below your state's minimum wage. Please take this into consideration when applying. Bilingual in Spanish $17.50/hr., which may be below your state's minimum wage. Please take this into consideration when applying. What you get: • Full-time Employment with Benefits day one including paid Holidays., • $16.50/hr., • Bilingual in Spanish $17.50/hr. (after training), • Paid Training, • Must be at least 18 years of age or older., • Must have a High School Diploma, or equivalent., • Must be able to submit to a background check and drug test. As a call center representative, you will be supporting our client’s customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry. What you will be doing: • Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems., • Identify customer needs to ensure the customer is provided complete and accurate information., • Process required transactions via mainframe or web-based applications., • Submit research requests in a concise yet accurate manner., • Maintain a thorough knowledge of the company and client programs, policies, and technology., • Communicate effectively in a warm and empathetic manner., • Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals., • The ability to convey complex information in clear and concise terms to ensure customer understanding., • Strong work ethic., • Effective and accurate written and verbal communication skills., • Effective problem-solving skills., • Customer Service Experience., • Can navigate multiple applications and research solutions with ease, • Love helping people and guiding them to the best solution for their issue, • Are excited by innovative technology, • Provide calm conflict resolution and problem solving for frustrated customers, • Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers, • Can commit to 100% attendance for three to five weeks of paid training Join a rapidly growing organization that can support your career goals Apply Today! Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.50/hr and $17.50/hr for bilingual in Spanish. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: ___. Complete the form and then email it as an attachment to ___. You may also ___.

Trustpoint.One is excited to partner with a respected Plaintiff-side Mass Torts legal services provider in Newark, NJ, in search of two reliable and professional Temporary Call Center Representatives. This fully onsite assignment will support the firm’s intake and client communication efforts during a short-term project expected to last approximately three weeks. This opportunity is ideal for individuals who are comfortable speaking with clients by phone, documenting conversations accurately, and assisting a busy legal services team. While the assignment is short-term, the client values strong performers and often keeps talented individuals in mind for future opportunities. About the Role: As a Temporary Call Center Representative, you will be responsible for handling inbound and outbound calls with clients while logging key information into the firm’s system. The role also includes basic data entry to ensure call details and client updates are properly documented. Responsibilities: • Answer inbound client calls and provide professional assistance., • Make outbound calls to follow up with clients as needed., • Log call details and relevant information accurately into the firm’s system., • Perform basic data entry to update and maintain client records., • Ensure all information entered is complete and accurate., • Work onsite at the firm’s convenient Newark, NJ office. Qualifications: • Strong communication and phone skills., • Comfortable speaking with clients in a professional and friendly manner., • Basic data entry skills with strong attention to detail., • Ability to multitask while speaking on the phone and documenting information., • Prior call center or customer service experience is helpful but not required., • Ability to work efficiently in a fast-paced office environment. Contract Details: • Fully onsite position based in Newark, NJ., • Initial assignment expected to last approximately three weeks., • Monday – Friday, 9:00 AM – 6:00 PM., • Pay range expected to be $20–$22 per hour, commensurate with experience. Why Work With Trustpoint.One? We partner with respected law firms and legal service providers nationwide to connect skilled professionals with meaningful work. Many of our contract placements lead to long-term opportunities — we don’t want to let great people go! Apply now if you're ready to bring your professionalism and communication skills to a busy and respected organization. All candidates must be able to work at a computer screen for a sustained amount of time. Infrequent lifting and carrying up to 30 pounds. Trustpoint.One provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Are you ready to embark on a rewarding career journey? At Plymouth Rock, we pride ourselves on fostering a dynamic and supportive service center environment where professionalism and teamwork are highly valued. If you’re the kind of person who enjoys solving problems and helping others when they need it, this could be a great opportunity to start your career at Plymouth Rock! We’re currently seeking passionate individuals to join our team as Customer Service Associate, where you'll play a pivotal role in providing exceptional service to our valued customers, agents, and partners. As a Customer Service Associate, you'll be at the forefront of our customer interactions, handling inbound calls with efficiency and professionalism. With our internal paid training and licensing program, you will become a certified subject matter expert on Plymouth Rock and affiliate insurance products. RESPONSIBILITIES • Answer inquiries via phone, email and texting regarding policies, coverages, and premiums with confidence and accuracy., • Ensure first call resolution, making the customer experience as seamless as possible., • Develop and maintain comprehensive product knowledge across all three lines of insurance (Auto, Homeowner, and Umbrella)., • Cultivate strong relationships with our agents and partners, contributing to our collaborative work environment., • Utilize your analytical and decision-making skills to address policy changes and corrections effectively., • Exceed customer and agent expectations by delivering top-notch service through positive interactions and extensive product expertise., • The ability to work a flexible schedule is a critical aspect of this position. Hours for this position are shifts between: 8:00am–7:00pm Monday – Friday and 10:00am–3:00pm every third Saturday. QUALIFICATIONS • Strong interpersonal, communication, and organizational skills., • Analytical mindset with good decision-making abilities., • Proficiency in computer skills and data entry., • High motivation to take ownership and follow up on tasks., • Flexibility to adapt to a fast-paced, changing environment., • Ability to work weekdays and rotational Saturdays., • Must obtain a NJ Property & Casualty Insurance Producer License (You will receive fully paid training, and we will sponsor you for your insurance license)., • High school diploma required, college degree is a plus!, • Spanish language proficiency is a plus! SALARY RANGE The pay range for this position is $48,000 to $52,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity. PERKS & BENEFITS • 4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays, • Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision), • Annual 401(k) Employer Contribution, • Free onsite gym and health center at our Woodbridge Location, • Resources to promote Professional Development (LinkedIn Learning and licensure assistance), • Robust health and wellness program and fitness reimbursements, • Various Paid Family leave options including Paid Parental Leave, • Tuition Reimbursement ABOUT THE COMPANY The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”. #LI-DNI

In this position the Customer Service Data Analyst is crucial in supporting the Customer Service Center, Underwriting, and Sales teams by providing actionable insights through data analysis and comprehensive reporting. This role requires expertise in Tableau for creating reports and dashboards, proficiency in SQL Server for data extraction and query management, and the ability to support various databases and systems. The successful candidate will work closely with the Customer Service Center, Underwriting, and Sales management teams, while also interacting with Product, Finance, and IT departments. Additionally, this role includes responsibilities as a backup programmer for our Client Letter system. RESPONSIBILITIES • Collect, analyze, and interpret data from various sources to generate reports and dashboards., • Develop and maintain regular and ad-hoc reports for Service, Underwriting, Sales., • Identify trends, patterns, and anomalies in data to provide actionable insights., • Pull data from the Data Warehouse and other sources using SQL Server, running complex queries and building datasets for analysis., • Analyze call center metrics such as call volume, average handle time, and customer satisfaction scores., • Provide insights to improve call center efficiency and customer experience., • Develop reports to monitor agent performance and call center KPIs., • Monitor and report on service levels, turnaround times, and customer feedback, • Analyze underwriting metrics and workflows to identify areas for process improvement., • Create reports to track underwriting performance and efficiency., • Create reports to track sales performance and efficiency., • Develop dashboards and visualizations to track performance and identify opportunities for enhancement., • Analyze existing processes and automate manual functions through technology, • Work closely with department heads and team members to understand data needs and reporting requirements., • Present findings and recommendations to stakeholders in a clear and actionable manner., • Collaborate with IT and data management teams, including Product and Finance, to ensure data integrity and accuracy., • Identify and implement best practices for data collection, analysis, and reporting., • Continuously evaluate and improve reporting processes to enhance efficiency and effectiveness., • Serve as a backup programmer for the Client Letter system., • Program and debug client letters, run batch jobs, and resolve any related issues. QUALIFICATIONS • Bachelor’s degree in Data Science, Statistics, Computer Science, Business Analytics, or a related field., • Proven experience as a Data Analyst, Business Analyst, or similar role, preferably within a customer service or financial services environment., • Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau, Power BI)., • Strong analytical skills with the ability to interpret complex data and present findings clearly., • Experience with call center metrics and underwriting processes is a plus., • Excellent communication skills, both written and verbal., • Strong attention to detail and ability to work independently with minimal supervision., • Ability to manage multiple projects and deadlines effectively. SALARY RANGE The pay range for this position is $61,500 to $81,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity. PERKS & BENEFITS • 4 weeks accrued paid time off + 8 paid national holidays per year, and 2 floating holidays, • Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision), • Annual 401(k) Employer Contribution, • Free onsite gym at our Woodbridge Location, • Resources to promote Professional Development (LinkedIn Learning and licensure assistance), • Robust health and wellness program and fitness reimbursements, • Various Paid Family leave options including Paid Parental Leave, • Tuition Reimbursement ABOUT THE COMPANY The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

Pay: $50,000.00 - $104,000.00 per year Why This Is a Great Opportunity • Join a respected, growing law firm where your communication skills and client care make an immediate impact, • Be the first voice prospective clients hear and help guide them during important, often stressful moments, • Work closely with attorneys and leadership in a role that is central to the firm’s growth and client experience, • Enjoy real variety in your day across client communication, intake, scheduling, follow-up, and case information gathering, • Opportunity to build your career in a professional legal environment with room to grow, • Free indoor parking and immediate eligibility for 401(k) Location: This is a full-time on-site opportunity based in Newark, New Jersey. Note: Must be fluent in both Spanish and English. Prior intake, client service, call center, or law firm experience is strongly preferred. About Us We are a busy, client-focused law firm serving individuals and families across multiple practice areas. Our team is known for providing thoughtful guidance, strong communication, and personalized support from the very first interaction. Confidential Employer. Job Description • Answer incoming calls from prospective clients in both Spanish and English, • Conduct initial intake conversations and gather relevant case details with professionalism and empathy, • Enter accurate client and case information into the firm’s systems, • Schedule consultations and help keep the intake process moving efficiently, • Follow up with prospective clients and maintain consistent communication, • Deliver a positive, reassuring first impression of the firm, • Maintain confidentiality and professionalism in every client interaction, • Support a fast-paced office by balancing calls, follow-up, scheduling, and data entry Qualifications • Fluent in Spanish and English, • Strong verbal communication and interpersonal skills, • Prior experience in legal intake, customer service, call center, receptionist, or client-facing administrative work preferred, • Strong organizational skills and attention to detail, • Comfortable handling sensitive conversations with professionalism, • Good data entry and computer skills, • Able to manage multiple priorities in a fast-paced environment Why You Will Love Working Here You will be part of a collaborative, mission-driven team that values responsiveness, professionalism, and helping people through difficult situations. This is a strong opportunity for someone who enjoys speaking with people, staying organized, and playing an important role in a law firm’s client experience and growth. JPC-756 Job Type: Full-time Benefits: • Dental insurance, • Paid time off, • Vision insurance

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Bilingual Customer Service Representative Onsite in Newark, NJ Hourly rate $16.50/hr., which may be below your state's minimum wage. Please take this into consideration when applying. Bilingual in Spanish $17.50/hr., which may be below your state's minimum wage. Please take this into consideration when applying. What you get: • Full-time Employment with Benefits day one including paid Holidays., • $16.50/hr., • Bilingual in Spanish $17.50/hr. (after training), • Paid Training, • Must be at least 18 years of age or older., • Must have a High School Diploma, or equivalent., • Must be able to submit to a background check and drug test. As a call center representative, you will be supporting our client’s customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry. What you will be doing: • Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems., • Identify customer needs to ensure the customer is provided complete and accurate information., • Process required transactions via mainframe or web-based applications., • Submit research requests in a concise yet accurate manner., • Maintain a thorough knowledge of the company and client programs, policies, and technology., • Communicate effectively in a warm and empathetic manner., • Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals., • The ability to convey complex information in clear and concise terms to ensure customer understanding., • Strong work ethic., • Effective and accurate written and verbal communication skills., • Effective problem-solving skills., • Customer Service Experience., • Can navigate multiple applications and research solutions with ease, • Love helping people and guiding them to the best solution for their issue, • Are excited by innovative technology, • Provide calm conflict resolution and problem solving for frustrated customers, • Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers, • Can commit to 100% attendance for three to five weeks of paid training Join a rapidly growing organization that can support your career goals Apply Today! Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.50/hr. and $17.50/hr. for bilingual in Spanish. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: ___. Complete the form and then email it as an attachment to ___. You may also ___.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits,dataand resources they need to feel their best.Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensivebenefitsand career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.Join us to startCaring. Connecting. Growing together. Wellness Coordinatorsfunction in a non-clinical capacity responsible for providing care coordination or administrative support to members with behavioral health and substance abuse needs. Wellness Coordinatorswill be a primary care navigator by locating and engage members, screening for and identifying gaps in care, addressing SDOH needs and developing individual care plans to overcome barriers to access to care. Wellness Coordinatorswill also provide administrative support to the Behavioral Health Case Management department through assigning referrals, providing chart summaries and verification of member demographics. Schedule: Monday through Friday a 40-hour work week between the hours of 7:30 am to 7:00 pm EST Location: Nationwide Remote Primary Responsibilities: • Wellness Coordinators work in an inbound and outbound member queue, • Documentation in multiple electronic documentation systems, • Coordinate information to clinical team partners, • Provide behavioral health benefit education, • Contact members to screen for and identity gaps in care, • Provide network referrals and appropriate community resources to help the member engage with mental health and substance use treatment, • Administrative support, • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays, • Medical Plan options along with participation in a Health Spending Account or a Health Saving account, • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage, • 401(k) Savings Plan, Employee Stock Purchase Plan, • Education Reimbursement, • Employee Discounts, • Employee Assistance Program, • Employee Referral Bonus Program Required Qualifications: • Bachelor's degree in Human Services, Social Work, Psychology, Early Childhood Development or related field, • 2+ years of managed care or call center experience, • 1+ years of computer proficiency experience, • 1+ years of experience handling sensitive issues with members and providers in a confidential manner, • Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI), • 1+ years of experience in Medical/Behavioral health setting (i.e. hospital, managed care organization, or joint medical/behavioral outpatient practice), • Casework experience at hospitals, social service agencies or community mental health centers, • Dual diagnosis experience with mental health and substance abuse, • Experience working in an environment that requires coordination of benefits and utilization of multiple groups and resources for patients, • Working knowledge of community-based resources and services, • Creative problem-solving skills with the ability to use community and network resources to meet members' needs, • Must demonstrate flexibility, ability to follow through on all tasks in a timely fashion, good attention to detail and a willingness to learn, • Solid oral and written communication skills - specifically telephone skills, • Demonstrated effective organizational skills and scheduling skills as observed in day-to-day work, • Experience handling sensitive issues with members and providers in a confidential manner, • Excellent customer service skills Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 to $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Application Deadline:This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #GREEN

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us. Job Summary: Supermicro is seeking a highly skilled Service Engineer to support our Global Service network and contribute to building a world-class field engineering organization. This role requires flexibility to work in a data center and call center environment, providing technical support via phone and web to customers experiencing hardware and software issues. This position will be based in our office located in Jersey City, NJ. Includes the following essential duties and responsibilities (other duties may also be assigned): Why This Role Matters This position plays a critical role in ensuring customer satisfaction by providing timely and effective technical support. As a key part of our Global Service network, you will troubleshoot issues, deploy hardware solutions, and contribute to a seamless customer experience. Your expertise will directly impact the efficiency and reliability of Supermicro's service operations. What You'll Do • Provide frontline technical support to end-users via phone, email, and ticketing system., • Diagnose and troubleshoot hardware, software, and network-related issues., • Escalate complex problems to higher-level support teams when necessary., • Perform physical installation, rack and stack, cabling, and networking of data center hardware., • Assist in the deployment of server, storage, and networking equipment., • Monitor and maintain data center infrastructure to ensure optimal performance and uptime., • Perform regular maintenance and upgrades on data center hardware and software., • Collaborate with data center staff to address and resolve technical issues., • Conduct quality checks and test system functionality post-installation., • Work with internal teams to gather client requirements and provide technical expertise during the post-sales process., • Coordinate with the engineering team to ensure seamless integration of hardware solutions., • Ensure compliance with data center policies and procedures., • Document and report data center activities and incidents., • Travel up to 50% of the time to customer sites and data centers., • Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering; or an Associate's degree in Electrical/Electronics Engineering with equivalent relevant experience., • 1+ year of experience in servicing complex X86 systems and parts., • 1+ years of experience in a customer support role., • Strong hardware system diagnostics skills and understanding of BIOS, drivers, and application-related issues., • Ability to troubleshoot, problem-solve, and make decisions in a fast-paced environment., • Experience with statistical Excel functions or database management., • Ability to manage multiple cross-functional projects concurrently in a rapidly changing environment., • Hands-on experience with enterprise-grade server hardware., • Strong verbal and written communication skills with an emphasis on technical communication., • Punctual, detail-oriented, and proactive in driving solutions., • Experience working in large enterprise environments or certifications in Windows and Linux., • Must have a valid driver's license and a reliable automobile., • Ability to lift/carry at least 50 lbs, • Capable of standing for extended periods to troubleshoot and repair equipment in a noisy environment (approximately 20% of the time) Please note that this position requires regular in-office attendance. The successful candidate is expected to be present in the office during standard working hours as determined by the company. In-office collaboration and participation in team meetings, training sessions, and other on-site activities are essential aspects of this role. Candidates should consider the commuting distance and be prepared to fulfill their responsibilities in the designated office location. $70,304 - $90,000 The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs. Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

Legal Intake Specialist Role Overview Legal Intake Specialists are the very first point of contact for individuals seeking legal representation, playing a pivotal role in shaping the client’s experience. Intake specialists are responsible for handling all inbound inquiries— via phone, web form, email, or live chat. Legal Intake Specialists listen attentively, respond thoughtfully, and guide prospective clients from the very first interaction all the way through a seamless retainer agreement sign-up process. By demonstrating professionalism, empathy, and urgency, they build trust and lay the foundation for the legal journey ahead of them. Key Responsibilities: • Client Engagement: Deliver best-in-class service during initial interactions, ensuring clients feel heard and supported., • Claim Setup: Initiate & complete the intake process, as well as assist with the client sign-up process of a retainer agreement., • Information Gathering: Collect detailed & relevant information about the potential claim to confirm eligibility & qualify injury claims by using a defined set of criteria., • Data Accuracy: Capable of collecting detailed and complete claim-related information with precision., • Service Excellence: Approach every interaction with attention to detail and a sense of urgency to drive optimal outcomes for all parties included., • Process Guidance: After the sign-up process, clearly explain next steps and transition clients to the Case Management team, including case managers, paralegals and attorneys. Candidate Requirements Essential Attributes: • Sales & Customer Service Experience: Proven ability to engage with prospective clients professionally with a willingness to guide in the sign-up process of retainer agreements., • Professional Telephone Etiquette: Clear, courteous, and with a proactive communication style., • Active Listening & Communication Skills: Strong verbal and interpersonal abilities to understand and respond effectively., • Written Communication: Excellent grammar, spelling, and punctuation., • Organizational Skills: Strong time-management, task prioritization & a process-oriented mindset, • Multitasking: Comfortable managing multiple inquiries and responsibilities simultaneously., • Team Collaboration: Works well independently, within a team environment and able to communicate & collaborate with attorneys, paralegals, and administrative staff., • Adaptability & Flexibility: Thrives in dynamic, fast-paced & high-volume environments., • Emotional Intelligence: Self-awareness, self-regulation, motivation, empathy, and social skills. Preferred Qualifications: • Sales and/or Sign-up Center (a plus), • Contact Center/Call Center (a plus), • Law firm or Legal industry experience (a plus), • Insurance, Healthcare & Medical Administration experience (a plus), • Familiarity with CRM systems (Salesforce), VoIP software & electronic signature software, • College degree (preferred but not required), • Bilingual (a plus) Compensation: $100,000 • Salary: base $52,500 (additional $3k if pass a Spanish Assessment) + Incentives and bonuses, • Commuter benefits / Parking reimbursement, • Medical/Dental/Vision, • PTO, • 401k, • Company Culture Events All new hires are on a 90-day probation period – any incentives/bonuses paid after probation period.

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DOE / Health-Dental-Vision-Life-FSA-HSA / 401(k) plan - As a Call Center Representative, you will: Assist customers with inquiries and concerns through multiple communication channels including phone, email, and chat; Provide exceptional customer service by actively listening, empathizing, and findi

Customer Service / Remote] - Anywhere in U.Competitive pay & benefits - As a Call Center Rep at Jackson Hewitt Inc.Receive inbound/ make outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services; Respond efficiently and accurately to clie

Customer Service / Remote] - Anywhere in U.Flex Schedule 7a-11p EST / Medical-Dental-Vision-Life-AD&D / 401(k) +3% / Generous PTO + Parental Leave - As a FT - Call Center Representative - Work From Home at Lap Of Love, you will: Assist clients with their end-of-life care needs by answering phone cal

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As a FT Call Center/Customer Service Rep [Work From Home], you will: Handle incoming calls and inquiries from customers in a professional and courteous manner; Provide accurate and efficient assistance with customer inquiries, complaints, and requests; Maintain a high level of product knowledge to e

Call Center / Remote] - Anywhere in U.Up to $25-hr / Flexible Schedule / Health-Dental-Vision / PTO + Parental Leave - As a Customer Service Associate at Tandem Vet, you will: Provide exceptional customer service by answering incoming calls, responding to emails and live chats in a timely and profes

Some experience in a call center or customer service role within the health insurance industry required. Excellent Customer Service skills including the ability to manage and diffuse irate calls. Some experience in a call center or customer service role within the health insurance industry required.

Eservice Call Center Associate. Bilingual in Spanish/English is a major plus Some experience in a call center or customer service role within the health insurance industry required. Some experience in a call center or customer service role within the health insurance industry required.

Bilingual Customer Service Representative. As a call center representative, you will be supporting our client's customers as a first point of contact.

Customer Service Representative II-Specialty Property. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Customer Service Representative II. Minimum three years of customer service experience in the Property and Casualty Insurance industry and/or call center environment pref

Data entry clerks come from all different backgrounds including, data entry, telemarketing, customer service, sales, clerical, secretary, administrative assistant, warehouse, inventory, receptionist, call center, part-time, retail fields & more!. If you are the type of person who is self-motivated a

Collaborate with other customer service/call center team members to find appropriate solutions and improve customer service. Our Customer Service Representatives are essential to our success because they retain and extract more value from customers and deliver top-notch service that cultivates loyal

Amazon is seeking a skilled Call Center Specialist to join their dynamic team and contribute to delivering world-class customer service. As a Call Center Specialist at Amazon, you’ll: Serve as a key point of contact for customers, addressing their needs and inquiries via phone; Provide real-time s

Data entry clerks come from all different backgrounds including, data entry, telemarketing, customer service, sales, clerical, secretary, administrative assistant, warehouse, inventory, receptionist, call center, part-time, retail fields & more!. Work at Home Data Entry Agent - Part Time. Earn at Ho

Data entry clerks originate from all different backgrounds consisting of, data entry, telemarketing, customer service, sales, clerical, assistant, management assistant, receptionist, call center, part-time. Remote Data Entry Clerk - Work at Home. If you are the sort of person that is self-motivated

We believe the customer experience is the product, and through technology and innovation, we create experiences that captivate and delight our customers. We are looking for a professional Call Center Representative to provide our customers with the best possible service. Understand and strive to com

Understand and strive to comply or exceed call center metrics while providing excellent customer service. We are looking for a professional Call Center Representative to provide our customers with the best possible service. As our sites operate 24/7, so does our Customer Service department.

AllWork is actively seeking a Talent Support Specialist to join our call center team, an individual who excels in customer service and possesses a comprehensive understanding of HR processes to better support our dynamic freelancer management system. At least 1 year of customer service experience in

Job Description HIRING RETURNS ASSOCIATE FOR WAREHOUSE - APPLY TODAY AND SHAPE YOUR TOMORROW! LIVE YOUR BEST WITH FBYS, FORTUNOFF BACKYARD STORE! JOIN OUR WAREHOUSE TEAM! CALL 973-334-6968 Fortunoff Backyard Store Northeast - Kearney, NJ Distribution Center Pay Range: $15.92 - $17.00 COMPANY OVERVIEW: Working with the largest specialty retailer for outdoor home furnishings in the country at Fortunoff Backyard Store is an opportunity to live your best. You will have the opportunity to work with a superior distribution processing center You will be part of a company that is growing and evolving, providing endless possibilities for career advancement and financial success. Working at Fortunoff Backyard Store is fun, rewarding, and exciting. You will be part of a team that is dedicated to providing an award-winning Fortunoff Backyard Store customer-first experience and you will have the opportunity to grow both personally and professionally. Apply now and let's make some big waves together at Fortunoff Backyard Store, taking your career to new heights and living your best with FBYS! Job Title: Returns Associate FLSA Status: Hourly Non-exempt Location: South Kearny, NJ Reports to: Inventory and Returns Manager Schedule: M-F 6:00 am to 4:30 pm, occasional Saturdays 5:30 am to 12:00 pm POSITION SUMMARY: The Returns Associate is one of many core distribution positions. The incumbent is timely, well-organized, and prepared for the day and weekly workload. Grounded in the company’s core values, the Returns Associate employs critical thinking, organization, communication, and deductive reasoning skills to optimize distribution processes, standard operating procedures, and customer satisfaction, while leveraging a customer-centric, and forward-thinking mentality. Essential Functions and Responsibilities: • Prints and reviews Driver Manifests reporting., • Takes part, leads, and or facilitates the assemblies of various outdoor furniture products, • Closes out completed delivered Driver Manifests reporting, reviewing for clean signatures and house descriptions., • Communicates with Customer Service or Stores of any customer notes/claims on the manifest., • Checks Truck Pick Reports to ensure all the merchandise will be available for the load out, i.e. open POs, Store Inbound transfers, and possible inventory issues, in advance of that delivery day., • Works Driver Returns area(s) returning merchandise, capturing photos (visual evidence), and coding merchandise as to the proper condition codes; for return to vendors., • Assists vendors during 3rd party quality control inspections, • Set up and, ship daily UPS outbound packages., • Communicates with customers and stores when required, • Assists in dispatching, and responding to driver-to-customer calls, • Processes service and store inquiries, • Previous experience handling furniture, indoor or outdoor, is a plus, • Experience with a computer, software and Windows operating system, • Experience in the returns area is a plus, • Perform duties as assigned by the team leader, • Punctuality, attendance, commitment, reliability, and integrity Education and/or Experience: High school graduate from an accredited school. 1-3 years of experience in a warehouse, delivery, or inventory-related environment. Language Skills: Ability to develop, compose, read, analyze, and interpret spreadsheets and emails. Ability to effectively present information and respond to questions from supervisors, sales personnel, customers, and the general public. Mathematical Skills: Ability to calculate basic figures and amounts such as summing inventory values, etc. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills: Ability to perform and understand the most intermediate level functions of personal computers and MS Office. Ability to use the company’s enterprise software system (FROG) and to understand all relevant inventory-related computer tasks. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel, and reach with hands and arms. The employee is occasionally required to sit, climb or balance, and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include vision and color vision. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate to loud. The warehouse environment can range from cold to warm depending on the season. Job Type: Full-time Salary: Up to $17.00 per hour Benefits: • 401(k), • 401(k) matching, • Dental Insurance, • Employee assistance program, • Employee discount, • Health insurance, • Life insurance, • Paid time off, • Referral program, • Retirement plan, • Tuition reimbursement, • 8-hour shift, • Day shift, • Warehouse distribution: 1 year (Preferred) The Chair King, Incorporated, and Furniture Concepts, LLC, collectively “the Company”, reserve the right to modify, interpret, or apply this job description in any way the company desires. This job description in no way implies that these job duties are solely inclusive and representative of all duties associated duties, including essential functions and duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “AT WILL”. Qualified employees who, because of a physical impairment that significantly limits a major life activity, require a reasonable accommodation to perform the essential functions of this position should notify their manager or Human Resources. Powered by JazzHR lADoZPBWhw

Job Description Family Nurse Practitioner (Full-time, Part-Time, Per Diem) Central / Northern New Jersey Brand new facility opening Fall 2024 in the heart of Jersey City! Join a fast growing 5-star highly rated Pediatric Urgent Care Practice! We are currently seeking a Family Nurse Practitioner to join our team! You will focus on providing high quality patient care as part of a strong & vibrant healthcare team. Positions also available in Totowa, NJ as well as Union, NJ & Metuchen, NJ. Full Malpractice provided! Benefits & PTO provided... Requirements: * Current NJ state registered nurse license. * Current NJ state license as an advanced registered nurse practitioner with prescriptive authority. * Current PALS certification * Minimum three years of professional nursing experience in a clinic setting, plus two years of nurse practitioner experience. * Valid driver’s license * Excellent interpersonal and communication skills * Strong customer service skills with a teamwork approach Description: This position is responsible for providing pediatric urgent care services, including assessing, diagnosing, prescribing, treating, and educating patients. Works closely with physicians and other clinicians in a team approach to patient care. 11 hour shifts - No on-call - strong clinical team. Lab on-site & X ray. Responsibilities: 1. Assesses patient status by obtaining health history through patient/family interviews and chart reviews; assessing/presenting illness, risk factors, family history, psychosocial situation, and cultural factors; and performing appropriate physical examination., 2. Orders/performs appropriate laboratory diagnostic and other screening tests. Seeks other information as needed, including consultation with physicians., 3. Integrates data to determine diagnosis and therapeutic plan, including identification of any health risks., 4. Develops and implements treatment plan by prescribing/dispensing medications and/or injections in compliance with medical practice guidelines and state laws. Handles minor lacerations., 5. Instructs patient/family regarding medications and treatments. Educates patients regarding health promotion/illness prevention. Recommends appropriate community resources to meet patient/family needs., 6. Communicates appropriate case management information to other professionals and community agencies., 7. Prepares documentation for medical records including updating patient medical chart by posting examination and test results, diagnosis, medications, and treatment in written/computerized manner., 8. Participates in peer reviews, chart reviews, staff education, clinical guideline development, and other continuing education and quality assurance activities to demonstrate compliance with standards, regulations, policies, and procedures., 9. Acts as consultant/collaborator to clinical team on area of specialty. Complies with patient confidentiality requirements. Promotes patient advocacy.

Job Description Responsibilities Launch Your Healthcare Career with RadNet Virtual Job Fair – March 25, 2026 9:00 AM – 3:00 PM EST Looking to start a meaningful career in healthcare? Join us at RadNet Radiology’s Virtual Job Fair on Wednesday March 25th, 2026, and explore our Bilingual Medical Scheduler (English & Spanish) openings. PLEASE NOTE: Position: Scheduler As a Medical Scheduler, you'll be the first point of contact for patients scheduling important imaging appointments. You'll: • Schedule, reschedule, and manage appointments for both Spanish & English speaking patients, • Provide friendly and professional customer service, • $19.00 hourly rate, PLUS monthly incentive/bonus opportunity!, • Full benefits: Medical, Dental, Vision, HSA, 401(k) with Match, • Free imaging services for you and your immediate family, • In-office role with real impact, • Strong customer service, communication and phone skills, • Must be fluent in both English & Spanish, • Strong basic computer and data entry skills, • A customer-first attitude and attention to detail, • Call Center or Medical Experience a plus! Register now to reserve your spot: Take the next step toward a rewarding future in healthcare with RadNet! Pay Rate: $19.00

Job Description Job Title: Senior Product Manager Location : Hybrid Compensation : 50-60$/Hr on C2C/1099 Work Authorization: GC, USC Position Summary We are seeking a seasoned Senior Product Manager to lead the strategic migration of our legacy contact center platforms (e.g., Avaya) to Amazon Connect, with a specific focus on healthcare payer operations. This role will be responsible for delivering scalable, cloud-native, and intelligent contact center solutions that enhance member and provider engagement, improve operational efficiency, and ensure compliance with healthcare industry standards. The ideal candidate will have a strong background in healthcare payer environments, deep experience with contact center technologies, and a proven ability to drive digital transformation initiatives in regulated industries. Key Responsibilities · Lead the end-to-end migration of legacy contact center systems (e.g., Avaya, Cisco) to Amazon Connect, from discovery and planning through execution and rollout. · Define and execute the product strategy and roadmap for contact center modernization, aligning with enterprise goals, user needs, and compliance requirements. · Collaborate with IT, telephony/voice infrastructure teams, business operations, clinical teams, and customer service leadership to define functional and technical requirements. · Serve as the primary voice of the customer (members, providers, internal users) in developing contact center features, IVR flows, routing logic, and integration with downstream systems (e.g., CRMs, case management tools, claims systems). · Evaluate and optimize customer journeys across voice and digital channels (chat, SMS, email), ensuring seamless and empathetic support experiences. · Leverage AWS ecosystem tools (e.g., Lex, Lambda, Connect Flows, Contact Lens) to enable smart routing, automation, sentiment analysis, and real-time analytics. · Develop and track key KPIs and performance metrics (e.g., average handle time, NPS, first call resolution, abandonment rates) to ensure quality and efficiency. · Own vendor relationships, contracting, and governance for telephony, transcription, workforce management, and analytics tools. · Champion agile methodologies, backlog prioritization, and sprint execution across cross-functional teams. · Drive change management, training, and adoption strategies across operational teams to ensure successful platform transition. Required Qualifications · 7+ years of product management experience, with at least 3 years leading initiatives in contact center platforms or voice automation within a healthcare payer setting. · Strong understanding of healthcare call center operations, including member services, provider support, care management, and utilization review. · Proven experience with Amazon Connect migration projects, including integration with AWS services, telephony architecture, and IVR design. · Solid knowledge of HIPAA, PHI handling, and security best practices in cloud communications. · Experience with voice UX, IVR design, and contact center reporting/analytics. · Strong business and technical acumen with the ability to translate complex requirements into clear user stories and product features. · Demonstrated success influencing cross-functional teams, executive stakeholders, and vendor partners. · Expertise in agile frameworks, especially SAFe or Scrum, and tools like JIRA, Confluence, and Productboard. Education · Bachelor’s degree in Computer Science, Information Systems, Healthcare Administration, or related field required. · Master’s degree or certifications in Product Management, Cloud Technologies (especially AWS), or Healthcare IT preferred. Preferred Experience · Direct experience with Amazon Connect, Avaya, Genesys, or Cisco telephony platforms and their migration to cloud-based environments. · Knowledge of CRM platforms (e.g., Salesforce, ServiceNow) and their integration into contact center ecosystems. · Experience designing omnichannel strategies across voice, chat, and digital self-service. · Familiarity with workforce management tools and quality assurance processes for contact centers. · Experience managing cross-market rollouts in multi-state health plans or Blue Cross organizations. Job Type: Full-Time Location: US (Remote/Hybrid – Preferred locations: Brillio Offices or St. Louis, MO) Industry: Healthcare / Health Insurance / Digital Transformation / Cloud Contact Centers

Job Description Company Overview: As one of the Washington Metropolitan area’s fastest growing IT companies, we are always looking for creative, passionate and responsible employees. We acknowledge that intelligent, dedicated employees are our greatest asset and are continuously adding to our talented and diverse team. If you feel innovation, integrity and a drive to deliver are key components to success, we invite you to become Enlightened. Position Overview: The Contact Center Project Analyst shall manage all aspects of Contractor’s staff and project schedule and budget. Responsible for project coordination and scheduling, issue resolution, issue escalation, resource management, budget management, management interface and fare collection related data analysis. MUST HAVE: Advanced proficiency in Microsoft Excel, with extensive experience in pivot tables and other advanced functions. Position Responsibilities: The Contact Center Project Analyst responsible for performance of these services: • Develop and manage the project plan and resources., • Coordinate tasks and ensuring deliverables., • Provide project status reports to management and customers., • Resolve project issues that jeopardize the success of the project., • Manage the Customer Service Center staff, including administration of staff accounts and rights., • Ensure the day-to-day responsibilities for all services required hereunder are performed in a professional manner., • Provide oversight of fulfillment and support services for all fare classes., • Provide oversight of telephone and web-based customer support tasks., • Analyze and monitor all functions for both patron and financial reports related PATH fare collection., • Oversee reconciliation reporting and analysis., • Provide a high level of customer service at all times to patrons and ensure that CSC staff adhere to these provisions., • Maintain sufficient staffing at all times and provide additional staff as requested by PATH management., • Manage appropriate Contractor’s staff coverage, in particular during training for the new fare payment system., • Extensive knowledge of computer applications including Microsoft® Windows-based software applications, including but not limited to Microsoft Word, Excel, and PowerPoint., • Oversee all services related to Transit Benefit Providers and their customers which shall include but not be limited to uploading of various products to customer PATH accounts, per the direction of PATH., • Serve as liaison to the designated Cubic system administration contact, per PATH management direction., • Serve as liaison to internal PATH and Authority stakeholders (Marketing, TEC, Audit, Comptrollers and Treasury Departments), per PATH management direction., • Support Payment Card Industry (PCI) and cyber-security compliance., • Maintain inventory of office supplies., • Oversee and manage Fare Media inventory. Work with PATH management to order additional media as necessary., • Manage Contractor’s personnel timekeeping system and records to ensure completeness and accuracy., • Responsible for functions related to the customer and B2B website, which shall include but not limited to:, • All PATH fare media sales, servicing and responses to PATH account inquiries., • Assistance with migration of customers from the legacy system to the new system., • Monitoring customer website autoload function, including the ability to use the appropriate software applications to ensure that our patrons receive their transit products., • Analyzing and monitoring patron and financial reports., • Responsibility of all CSC staff working with the various functions of the CRM and back office applications., • Providing staff support during training., • Open Availability (Weekends and evening will be required periodically according to business needs), • Have at least five (5) years prior experience in similar performance functions to those required of a Contact Center Project Analyst herein, which includes two (2) years of supervisory level experience or above and shall be able to speak and write proficiently in the English language., • Prior experience with transit fare payment systems preferred., • Prior experience with call center management preferred., • Bachelor's degree or equivalent experience preferred, • Ability to type 65 words per minute or higher The expected salary range for this position is listed above. Actual compensation will be determined based on experience and qualifications as well as internal equity and alignment with market data. At Enlightened, we pride ourselves on offering a comprehensive and industry-competitive benefits package to our full-time employees. Our benefits include: • Medical/Dental/Vision Insurance with Health Savings Accounts (HSA), • Flexible Spending Accounts (FSA), • 401(k) Retirement Plan, • Paid Holidays, Vacation, & Sick Leave Equal Opportunity Statement Enlightened is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class.

Job Description Are You Currently Working in Retail Sales or Hospitality? Are You Friendly, Outgoing and Have Great Organizational Skills? Looking for Better Hours and Earning Potential? Planet Honda of Union is Hiring Immediately! Planet Honda of Union is searching for a talented Business Development Center Representative/Call Center Rep who can help our sales team achieve their targeted goals! If you have a knack for sales and customer service and want to increase your earning potential while improving your quality of life, this is a terrific opportunity! As a BDC Representative, you will respond to and communicate with our current and prospective sales customers via email and phone. Ideal candidates will be polished, professional, energetic, sales-minded, and customer-focused. You must be able to handle heavy call volume and possess the ability to get customers in the door while maintaining outstanding phone etiquette. Outstanding verbal and written communication skills and computer proficiency are essential skills. Dealership experience is a plus, but not required. What will you be doing? • Outbound and inbound customer phone calls., • Respond via email and phone to Internet Leads, • Determine each customer's needs by asking the correct questions, • Set appointments for members of sales team, • Ensure a positive customer experience, • Introduce customers to sales representatives, • Some Dealership Sales Experience (Willing to train), • Customer-focused, energetic, and self-motivated, • Experience in customer service, call center or retail sales, • Dealership experience, a plus, • Ability to handle heavy phone volume, • Persuasive- knack for sales and customer service, • Strong communication skills –verbal and written, • Excellent computer skills, • · Great work environment!, • · Tremendous opportunity for career advancement, • · Health, Dental, Prescription, and Vision Plans, • · Paid Holidays & PTO, • · Company-paid Short and Long-term Disability Insurance, • · Company-Paid Life Insurance, • · 401(k) Retirement Plan with employer match, • · Employee Stock Purchase Plan, • · Lithia Learning Center, • · Vehicle Purchase Discounts

Job Description THE MAX Challenge is looking for a motivated and professional Membership Experience Leader to develop our membership base and deliver 5-STAR service to our loyal members. Hours rage from early morning shifts starting at approximately 4:45am, mid-day availability, or evening shifts ending about 8:30pm. Monday- Friday mostly. Availability to work select weekends- (no more than 3 hour shifts) If you are motivated to excel in fitness and have a passion to develop professional relationships both inside and outside the center, this position may be right for you. RESPONSIBILITES • Sales calls to leads (previous sales experience A MUST!), • Generating leads through grassroots marketing and community outreach, • Following up with prospect leads via phone and email, • Manage leads within our CRM, • Interact with members on social media, • Assist in creating social media content, • Administrative duties, • Deliver 5-star customer service to members THE MAX Challenge is designed to make fast and lasting changes to your appearance and overall well-being. By combining nutrition counseling, fitness classes, and motivation we can transform your mind and body in 10 short weeks. Hourly rate & complementary membership If you think you’re good enough to earn an interview, submit your resume. If your resume SCREAMS that you’re perfect for us, we’ll call you right away! Powered by JazzHR 7hcMpRRlgC

Job Description National Floors Direct is a direct-to-consumer Carpet and Flooring Specialty Service. We deliver the customer experience and expertise of a High End Floor Covering Specialty Store directly to our customers’ home. This revolutionary approach to satisfying the floor covering needs of homeowners is part of our commitment to the customer experience. We are currently seeking a highly motivated, adaptable Sales Representative to join our rapidly growing team! We have an amazing web presence, recognizable brand, great reputation, top notch customer reviews, and a highly-trained in-house call center to provide our sales representatives the best sales opportunities in the industry. In this role, you will receive pre-set, pre-qualified appointments. You will be responsible to meet with customers in their homes, assessing their needs for new floor-covering and providing solutions to satisfy those needs from the widest selection of brand carpet and flooring products. Responsibilities: • Present, promote and sell products/services to prospective customers., • Passionate about delivering a great customer experience., • Achieve agreed upon sales targets and outcomes., • Travel within sales territory to meet prospects and customers, • Availability to work weekends., • Educate customers on which products will best fit their unique needs., • Represent the brand in line with our mission of delivering an amazing customer experience., • Participate in regular sales calls, monthly sales meetings, and training as required., • Maintain current knowledge of trends in products, services, policies and procedures. Qualifications: • 1+ year of experience in Outside Sales, Business Development, or Account Management., • Must have reliable transportation, strong time management and organizational skills., • Technologically proficient, including e-mail, tablets, smartphones, applications, etc., • Highly motivated, focused and target driven with a proven track record in sales., • Excellent selling, listening, communication, and negotiating skills. Why Choose National Floors Direct? • Indeed Employee Reviews: 90%, • Glassdoor Employee Reviews: 96%, • Consumer Affairs Customer Reviews: 90%, • Trustpilot Customer Reviews: 90%, • Houzz Customer Reviews: 94%, • Google Customer Reviews: 94% How Our Sales Representatives Are Set Up For Success? • Short Sales Cycle, • Pre-Set Meetings, • Pre-Qualified Meetings, • Pre-Sale Administrative Support, • Post Sale Administrative Support, • Marketing Campaigns, • Top Notch Customer Reviews, • Strong Brand Reputation, • Ongoing Development, • Opportunities for Growth, • Career Pathing Compensation: • Paid Training, • Competitive Base Salary, • Option for Draw, • Uncapped Commissions, • Commission Pre-Funding, • Monthly/Weekly Bonuses, • Closing Percentage Bonuses, • Production Bonuses, • Volume Bonuses, • Vehicle Allowances, • Fuel Reimbursement This is a fantastic opportunity for all entrepreneurial, focused, driven, and motivated sales professionals. Moreover, we take pride in investing in, training and developing our people. There are plenty of opportunities for career development within the sales function, as well as the organization as a whole. If you are committed to achieving your personal, professional and financial goals – this could be the best next career step for you! National Floors Direct is committed to equal opportunity in all conditions of employment, for all employees and all job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. National Floors Direct also complies with all applicable national, state and local laws governing nondiscrimination in employment.

Job Description Multi-Doctor Surgical practice seeks experienced medical assistant to handle medical assistant, front desk, and call center duties. Must have excellent medical assistant skills, customer service ability, knowledge of health insurance guidelines, co-pays, etc. . ., as well as strong verbal communications skills, good follow-up with patients and doctors, ability to multi-task and be detail-oriented. Knowledge and experience with EMR software preferable. Excellent salary and benefits.

Job Description Benefits/Perks • Competitive Compensation, • Great Work Environment, • Career Advancement OpportunitiesJob SummaryMulti-Doctor Surgical practice seeks experienced medical assistant to handle medical assistant, front desk, and call center duties. Must have excellent medical assistant skills, customer service ability, knowledge of health insurance guidelines, co-pays, etc. . ., as well as strong verbal communications skills, good follow-up with patients and doctors, ability to multi-task and be detail-oriented. Knowledge and experience with EMR software preferable. Excellent salary and benefits. Responsibilities • Prepare for the patient visit, including pulling charts and notes, as well as setting up medical equipment, • Clean instruments and equipment after use, • Answer phones and field questions about medical issues, identifying visit needs, • Assist nurses and doctors with basic medical care and procedures, • Track lab results, call in prescriptions, and handle basic medical office dutiesQualifications, • BLS Certification or Certified Medical Assistant desired, • Excellent customer service skills, • Strong attention to detail

Job Description Job description Multi-doctor surgical practice seeks experienced medical assistant to handle medical assistant, front desk and call center duties. Must have excellent medical assistant skills, customer service ability, knowledge of health insurance guidelines, co-pays, etc…, as well as strong verbal communications skills, good follow-up with patients and doctors, ability to multi-task and be detail-oriented. Knowledge and experience with EMR software preferable. Job Type: Full-time

Job Description Planet Honda, the #1 Honda Dealer in NJ, is looking for motivated and enthusiastic individuals to join our Business Development Center (BDC) team to help drive sales and enhance our customer experience. We are committed to providing everyone with quality vehicles, service, and exceptional customer satisfaction. Job Description: As an Call Center Representative, you will be responsible for generating appointments and building relationships with potential customers through phone, text, and email. Our BDC team plays a crucial role in ensuring our customers have a positive experience from their first point of contact with our dealership. Key Responsibilities: • Respond promptly to customer inquiries via phone, email, and chat, • Schedule appointments for customers to meet with our sales team, • Follow up with previous customers to maintain relationships and encourage repeat business, • Maintain an accurate database of customer information and all interactions, • Provide exceptional customer service by addressing customer concerns and questions, • Collaborate with the sales and service departments to ensure a seamless customer experience, • Achieve consistent weekly and monthly performance targets Requirements: • High school diploma or equivalent, • Previous experience in a customer service or sales role, • Excellent communication and interpersonal skills, • Strong organizational skills and attention to detail, • Ability to work in a fast-paced environment and handle multiple tasks simultaneously, • Must be able to work on Monday – Saturday (day off during the week and Sundays), • Positive attitude and a team player We Offer: • Medical/Dental/Vision Plan, • 401k, • Employee Assistance Program, • Proven Sales & Product Training, • Opportunities for Advancement, • Dealership Gym, • Employee Purchase Program, • Dealership Café, • Base salary with performance-based bonuses, • Paid time off and holidays, • Opportunities for career advancement and professional development, • Employee discounts on vehicles, parts, and services

Job DescriptionDescription: Technical Support Technician WHO WE ARE: Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably. Celerant is a successful software company that is rapidly expanding. The main headquarters are located in Staten Island, New York, as well as additional satellite offices in Georgia, Oklahoma, Texas and California. Celerant's staff consists of several departments including Marketing, Sales, Development, Quality Assurance Testing, Hardware, Implementation and Training, and Technical Support. For more information, visit us at . The ideal Technical Support candidate should be detailed orientated, possess the ability to work effectively with co-workers and end users, and exhibit outstanding customer service skills. The position responsibilities include, but are not limited to the following: · Answer telephone calls and or e-mails from customers. Collect appropriate information from customer regarding questions or problems and open Tickets in Ticketing System. · Use SQL server programming to diagnose and solve customer issues · Coordinate with development with strategies to resolve software issues · Use active troubleshooting to resolve hardware or software issues within specified time frames. Document action take, escalate call if necessary · Contact customers to follow up on outstanding issues. Assist with resolution · Coordinate return of merchandise in need of repair, if needed. · Assist with documentation regarding bugs, new products or new solutions. · Other duties as assigned by manager · Advises upper management on product development issues arising from product problems identified through technical support calls with customers. · Develops and implements plans to acclimate existing customer base and introduce new accounts. · Escalate customers expressing a high level of dissatisfaction and work with escalated team. *Please note that your daily duties can change upon the Call Center Managers request to meet business needs. Requirements: The position responsibilities include, but are not limited to the following: · Answer telephone calls and or e-mails from customers. Collect appropriate information from customer regarding questions or problems and open Tickets in Ticketing System. · Use SQL server programming to diagnose and solve customer issues · Coordinate with development with strategies to resolve software issues · Use active troubleshooting to resolve hardware or software issues within specified time frames. Document action take, escalate call if necessary · Contact customers to follow up on outstanding issues. Assist with resolution · Coordinate return of merchandise in need of repair, if needed. · Assist with documentation regarding bugs, new products or new solutions. · Other duties as assigned by manager · Advises upper management on product development issues arising from product problems identified through technical support calls with customers. · Develops and implements plans to acclimate existing customer base and introduce new accounts. · Escalate customers expressing a high level of dissatisfaction and work with escalated team.