Customer service call center jobs in New York, NYCreate job alerts

Remote Customer Service Representative for a cable, internet and phone company. As a crucial member of our customer support team, you will play a pivotal role in delivering exceptional service to our valued customers while enjoying the flexibility of working from the comfort of your own home.

Busy home care office is looking for an upbeat bilingual Spanish office support to provide exceptional customer service support to an entire team. Responsibilities: Provide excellent customer service by answering and routing phone calls. Answering a high volume of calls. Maintains a professional attitude and appearance. Perform a variety of clerical and data entry tasks and all other duties as assigned Requirements: Must be fluent in conversational Spanish. Superior customer service and strong communication skills (written & verbal). Knowledge of excel or word a PLUS. Great attitude. Excellent attendance and punctuality. No Home Care experience is required (a PLUS if you have prior home care or call center experience) Job Type: Full-time What we offer : **Supportive management team Growth opportunities 401K Retirement Benefit Sick day and PTO benefits Employee of the month incentive Job Type: Full-time Pay: $18.00 - $20.00 per hour Expected hours: 40 per week Benefits: 401(k) Health insurance Paid time off Schedule: 8 hour shift Monday to Friday Work Location: In person

Hiring Guest Services / Front Desk Associates! Hiring for Manhattan Locations - As a Guest Service Associate, you will connect and engage with our customers by providing excellent customer service and be an expert in the EWC brand. You will use your expertise to ensure every moment is an opportunity for confidence! We seek a charismatic person who can lead with care and integrity and is committed to delighting our guests. Perks & Benefits: - This is a sales / performance-based position and you earn sales commission, in addition to an hourly wage, for hitting weekly sales targets! - 50% off waxing and 40% discount on EWC retail products - Hourly wage plus commission, resulting in typical total compensation of $20-$40/hour - 401(k) with match - Supplemented health insurance offered to associates who meet the hours criteria - Paid sick time and family leave - Flexible days and hours because work/life balance is important - Consistent schedule **Responsibilities:** - - Provide impeccable service to our guests and be a true ambassador of the brand ensuring that every guest is treated according to European Wax Center standards. - - Drive and exceed individual key performance indicators, by ensuring the highest level of customer service and guest experience. - - - lain the benefits of our savings program, products, and promotions. - - Answer phone calls professionally and respond to guest inquiries. - - Provide the best experience for customers by continuously building knowledge of company promotions, packages, products, and loyalty programs. - - Create and maintain accurate annotations of customer reservations. - - Process customer purchases and maintain an accurate cash drawer. We are looking for a person who: - Can work 24 - 35 hours per week, including one weekend day per week. - Has a friendly, eager and personable demeanor and strong communication skills - Thrives working in a team environment. - Has a collaborative spirit and proactive attitude. - Is able to manage productivity and sales to ensure goals are achieved. - Is excited to prioritize and understand customer service and satisfaction. - Responds well to coaching and performance goals. - Is able to multitask and pivot. - Has a work history that includes sales experience. Hiring for Manhattan Locations!! About European Wax Center European Wax Center®, a leading beauty lifestyle brand franchise founded in 2004, offers guests a full suite of waxing services, as well as a proprietary line of beauty products in the skincare, body, and brow categories. EWC provides guests with a modern environment for a comfortable and luxurious experience, which is focused on EWC’s vision of Revealing Beautiful Skin®, through exceptional services by professionally trained and certified waxing experts. So confident in the experience, EWC offers first-time guests a free wax on some of its most popular services. EWC prides itself on its unique franchise business model and its network of more than 800 centers across the U.S.

Job Title: Front Desk Sales Staff Location: Glory Martial Arts - Brooklyn & Staten Island, NY Job Description: Glory Martial Arts is seeking a friendly, organized, and driven individual to join our team as Front Desk Sales Staff. This role is perfect for someone who loves interacting with people, values a supportive community, and is passionate about helping others achieve their goals. As the first point of contact, you will play a key role in welcoming potential and current members, while assisting with membership sales and daily operations. Responsibilities: • Greet and warmly welcome members, parents, and guests to our school, ensuring a professional and inviting atmosphere. • Answer inquiries about our programs, assist with sign-ups, and guide new members through their journey. • Handle membership payments and provide support for billing inquiries. • Proactively promote our programs and special events, with a focus on helping individuals and families find the right fit for their needs. • Keep the front desk area organized and maintain a high standard of cleanliness. • Answer phone calls and emails, providing clear and helpful communication. • Assist with scheduling classes and private lessons, working closely with instructors and staff. • Support daily operations with administrative tasks, contributing to a smooth-running school. Qualifications: • Previous experience in customer service or sales is a plus, but not required. • Friendly, approachable, and able to connect well with people of all ages. • Strong multitasking and organizational skills. • A positive attitude, with a desire to help others. • Basic computer skills (familiarity with scheduling software is a bonus). • An interest in fitness or martial arts is welcome, but not necessary. Benefits: • Competitive hourly wage with potential commission on sales. • Flexible hours, perfect for someone balancing work and other commitments. • Be part of a supportive, empowering team environment.

Benefits/Perks of Working With Us: Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options. Purpose for the Position: The Catering & Events Manager is responsible for increasing hotel revenues by meeting with 3rd party planners, trade associations, corporate accounts, individuals, or other markets in order to promote the hotel and secure additional sales and detail all incoming events and service assigned events, banquets and meetings. The Catering & Events Manager Essential Responsibilities: Provide professional and courteous customer service at all times. Implement approved sales plan and action plans as directed. Develop and search for potential markets for hotel. Develop, create, and implement innovative Sales and Marketing techniques. Maintain CI/TY and prepare BEO packets and layouts for the team. Execute and distribute all in-house advertising and promotional campaigns. Maintain competitive analysis statistical information. Maintain current filing system on company accounts and prepare required reports. Maintain enthusiasm and interest throughout all stages of the conference planning. Detail all incoming events. Meet weekly with Food & Beverage Director to review operations efficiencies and concerns. Distribute and update all banquet event orders in a timely fashion ensuring all necessary departments have sufficient time to properly accommodate all client needs and requests. Work with the Audio-Visual department to ensure all equipment is ordered, set up, and tested prior to guest use. Work with culinary team to plan all menus and assist with catering events. Ensure all functions are billed correctly. Contact in house meeting planners to promote good will and foster additional and repeat business. Maintain good rapport with local civic groups and associations. Prepare reports as requested: Sales Call Reports, Internal Sales Report. In the absence of a Director of Sales & Marketing, attend and lead Sales and BEO meetings with the team. Attend weekly staff meetings, weekly sales, catering, and all BEO Meetings. Make personal sales calls. Complete projects as determined by the Director of Sales & Marketing. To do this kind of work, you must be able to: Understand sales principles relating to the product you are selling. Organize activities to make the best use of time and efforts. Express yourself well when talking to potential buyers or sellers, to discuss features of the products or services involved and convince the other person of both your knowledge and integrity. Use arithmetic in computing the cost of sale to customer. Maintain enthusiasm and interest throughout all conferences with buyers and sellers. Keep accurate records of contacts, sales, and purchases. Be available on nights, weekends, and holidays. Physical Demands: Lifting 30 lbs. Maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs. Requires walking or standing to a significant degree, reaching, handling, feeling, talking, hearing. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations; and probability and statistical inference. Apply fractions, percentages, ratio and proportion. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate effectively in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Coordinating: Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. People: Supervising: Determining or interpreting work procedures for a group of workers, assigning specific duties to them, maintaining harmonious relations among them and promoting efficiency. A variety of responsibilities are involved in this function. Creating strong relationships with potential clients and the general public. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tools, objects or materials. Specific Vocational Preparation: Specific vocational training should include a significant combination of college education, on-the-job training, or essential experience in less responsible jobs which lead to the higher job or serving in other jobs. Over 2 years' experience in Sales with some background in convention center operations is desirable. (Pay range: $75,000 - $85,000)

Job Title: Phone Operator Location: Mr. Broadway Position Overview: We are looking for a highly organized and customer-service-driven Phone Operator to manage incoming calls, handle Uber Eats and DoorDash orders, and assist with takeout and delivery orders for our busy restaurant. The ideal candidate will be detail-oriented, possess strong multitasking abilities, and maintain a friendly and professional demeanor while ensuring that all customer orders are handled with accuracy and efficiency. Key Responsibilities: Answer and manage high-volume restaurant phone calls professionally, assisting customers with takeout orders, reservations, and inquiries. Process and coordinate orders from third-party platforms (Uber Eats, DoorDash, etc.), ensuring accuracy and timely communication with the kitchen and delivery personnel. Provide exceptional customer service by answering menu questions, resolving customer concerns, and confirming order details. Coordinate with kitchen staff to ensure all takeout and delivery orders are prepared correctly and promptly. Manage order flow during peak hours while maintaining a calm and organized work environment. Ensure accuracy in entering all orders into the point-of-sale system. Assist in packaging orders as needed and communicating pick-up times to customers. Requirements: Previous experience in a high-volume restaurant or call center is preferred. Familiarity with Uber Eats, DoorDash, and other third-party delivery platforms. Strong multitasking skills and ability to manage multiple phone lines and orders simultaneously. Excellent verbal communication skills with a professional phone etiquette. Strong attention to detail and accuracy in order processing. Ability to remain calm and efficient during busy shifts. Benefits: Competitive hourly wage. Flexible scheduling. Opportunities for growth and advancement within the company. Employee meals and discounts. If you are a quick thinker with excellent communication skills and a passion for customer service, we’d love to hear from you!