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Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team. At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it. Purpose This role is accountable for optimizing the performance of both internal and outsourced contact center operations serving gas and electric customers. This role ensures service delivery excellence through effective vendor governance, forecasting, staffing optimization, and operational analytics. The position drives the balance between customer experience, reliability, and cost to serve—ensuring that customers are supported 365/24/7 across voice, chat, and digital channels. #LI-Hybrid Accountabilities • Serve as the primary relationship owner for all third-party vendor partners supporting the contact center., • Establish and manage performance scorecards with clear SLAs, KPIs, and compliance standards aligned with regulatory requirements and internal expectations (ASA, FCR, CSAT, Quality, Safety, and Cost per Contact)., • Lead structured governance routines (weekly operational reviews, monthly business reviews, quarterly performance reviews)., • Ensure vendors adhere to company policies, data privacy, and customer protection protocols., • Partner with Procurement, IT, and Legal to manage vendor contracts, renewals, and performance incentives., • Identify improvement opportunities in call routing, digital deflection, automation, and agent enablement., • Support vendor onboarding, training readiness, and technology integration for new lines of business or storm response capacity., • Lead forecasting, capacity planning, and staffing models across internal and vendor sites to meet service level, regulatory, and cost targets., • Oversee scheduling, real-time management, and adherence to ensure consistent coverage and performance., • Collaborate with Operations, HR, and Finance to align headcount, shrinkage, and overtime budgets., • Use workforce data to anticipate demand impacts due to seasonality, rate cases, weather events, or system outages., • Maintain and enhance workforce systems (e.g., NICE IEX, Verint, Aspect) to improve forecast accuracy and intraday efficiency., • Provide visibility to daily, weekly, and monthly performance trends and take proactive steps to optimize staffing and service delivery., • Develop executive dashboards and insights to inform operational decisions and leadership storytelling., • Perform root cause analysis on SLA misses or cost variances and lead resolution action plans., • Drive Lean and continuous improvement principles across vendor and internal teams., • Monitor operational health indicators such as occupancy, utilization, and shrinkage to improve productivity and service reliability., • Partner with Quality Assurance and Training teams to ensure workforce readiness and skill alignment with evolving customer needs. Education and Experience • Bachelor’s degree in Business, Operations, or a related field (or equivalent experience)., • 5+years of experience in a large-scale utility or regulated industry contact center environment., • Proven experience managing outsourced vendor relationships and workforce operations., • Strong analytical and technical skills, including proficiency in Excel, Power BI/Tableau, and WFM platforms., • Understanding of contact center metrics and their impact on regulatory compliance, affordability, and reliability., • Excellent communication and negotiation skills with ability to influence cross-functionally., • Demonstrated success implementing governance frameworks and process standardization across multiple locations., • This position requires travel to locations in the United States and occassionally to the head office in Canada. A valid passport is required for international travel. Preferred Attributes • Utility industry experience in electric, gas, or combination operations., • Knowledge of regulatory reporting, call quality compliance, and customer satisfaction drivers., • Lean Six Sigma, PMP, or equivalent process improvement certification., • Passion for creating a unified culture across internal and vendor teams—“One Vision. One Team. One Voice.”, • Strategic thinker with a hands-on approach to daily performance execution. Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally. For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life. Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction. With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global, Act Local” business model. What we offer 401k with Company match Full insurance benefits (health/dental/vision/life) Collaborative environment with a genuine flexible working policy Share purchase/match plan Defined Contribution savings plan Top Talent Program Volunteer paid days off Employee Assistance Program Achievement fund We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity. We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.

Job Description Retail Sales Assistant, Jewelry (Jewelry Stylist) - Garden City, Long Island Our Retail Sales Assistant provide an exceptional experience for every Brilliant Earth customer. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Roosevelt Field showroom. The targeted budget for this position is $22-$24/hour. This compensation budget range may be adjusted at any time at the discretion of the company. Responsibilities May Include: Sales & Customer Service: • Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options., • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality., • Guide customers to purchase, creating memorable and personalized experiences for each customer., • Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets., • Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product., • Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Use our ERP system to manage your tasks and communicate cross-functionally., • Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry. Showroom Coordination & Maintenance: • Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines., • Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed., • Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • Open and/or close the showroom and waiting area. What You Have: • A passion for the customer. You don't just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You're a self-proclaimed "over-achiever" on a mission to exceed your sales targets., • It's all in the details. When it comes to our customer's biggest moments, you know it's the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you're interacting with a customer or teammate in person, via email, or by chat, you're clear and concise., • Master of Collaboration. You're a team player. You believe that in order to transform the jewelry industry, we all have to work together! What We Offer At Brilliant Earth, we're passionate about the employee experience. That's why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you'll receive a generous discount on our jewelry., • Sales Incentive Programs. Incentive programs to recognize and reward sales performance., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer low-cost plans to choose from, and employer HSA contributions., • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it's important to recharge and relax - you'll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid., • Pre-Tax Commuter Benefits. How to Apply & What to Expect: Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! #IND333 More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. When you apply for a job with Brilliant Earth, we process personal information about you. Please see our Privacy Policy for more information. Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records. Notice to Colorado Applicants: There is no application deadline. Applications will be accepted on a rolling basis. Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee's specific record and the duties and requirements of the specific job. Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.

Job Description At Suffolk Credit Union, we empower our members and strengthen our community by promoting financial wellness, transparency, and respect. We offer a competitive base salary plus an annual bonus opportunity of up to 15%, based on company performance and achievement of sales goals. Join us to enjoy comprehensive benefits, including health plans, 401(k) matching, and support for work-life balance, along with employee engagement activities and opportunities for community involvement. Role Overview: At Suffolk Credit Union, banking is about relationships that help people move forward. As a Universal Banker, you'll be the face of Suffolk, delivering exceptional service while guiding members through everyday banking needs, new accounts, loans, and digital banking solutions. This blended role combines transactional accuracy with personalized financial conversations, helping deepen member relationships and create meaningful experiences. For decades, Suffolk Credit Union has proudly served Long Island by staying deeply connected to the communities we support. If you're passionate about helping people achieve their financial goals, thrive in a collaborative environment, and want to build a rewarding career in financial services, we'd love to meet you. Key Responsibilities: Deliver exceptional member service by processing daily banking transactions accurately and efficiently. Open and service deposit accounts, including checking, savings, money market, CDs, and IRAs. Originate consumer loans, including personal, auto, home equity, and credit card applications. Build strong member relationships through personalized financial conversations and proactive outreach. Identify member needs and recommend products and services aligned with their financial goals. Resolve member inquiries, account issues, and service requests with professionalism and care. Educate and support members in using digital banking and self-service tools. Assist with account maintenance, disputes, wire transfers, and other transactional services. Collaborate with branch partners to deliver seamless, holistic financial solutions. Participate in branch sales initiatives, community outreach, and credit union events. Support contact center operations during peak call periods to ensure consistent member service. Stay current on products, technology, and industry trends to better support members and colleagues. Essential Qualifications: • High school diploma or equivalent required., • 1–2 years of experience in banking, financial services, teller operations, or customer-facing sales., • Strong multitasking and communication skills in a fast-paced environment., • Proficiency with Microsoft Office and ability to quickly learn banking and digital platforms., • Flexible schedule availability, including Saturdays and extended weekday hours.Preferred Qualifications, • Associate's or Bachelor's degree preferred., • Experience with a credit union, community bank, or regional financial institution., • NMLS registration or willingness to obtain registration., • Proven success meeting referral or sales goals., • Familiarity with digital banking tools, mobile apps, and fintech platforms.Physical Requirements, • Ability to sit and stand for extended periods., • Frequent computer and telephone use., • Occasional handling of cash and coin., • Ability to occasionally lift up to 25 pounds., • Reasonable accommodations available in accordance with applicable law. Job Posted by ApplicantPro

As a seasonal Client Service Professional / Receptionist at H&R Block, you'll be the welcoming first impression for every client. You'll manage client scheduling, support daily office operations, and work alongside a team of tax professionals. With training and support, this role can be a stepping stone into tax preparation or office leadership. This role is in-person and not remote. • Greet clients warmly and create a welcoming, professional first impression as the face of the office, • Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs, • Manage client check-in and intake processes, including scanning and organizing documents, • Maintain office organization and cleanliness to support a smooth, professional client experience, • Collaborate with tax professionals and team members to ensure seamless daily operations, • Handle sensitive client information with confidentiality, discretion, and care, • Experience working in a fast-paced, client-centric environment, • Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally, • Ability to multitask and manage competing priorities throughout the day, • Organizational skills with attention to detail and follow-through, • Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems), • Availability to work evenings and weekends during tax season, • High school diploma/GED or equivalent, • Previous experience in hospitality, call center, customer service or medical industries, • Previous experience in a receptionist, front desk, or administrative support role, • Experience working in a tax office, CPA firm, or financial services environment At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we've led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work. The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. $17.00 - $27.00/Hr.

Job Description POSITION SUMMARY: - Assists with the planning, organization, development, coordination and direction of the Nursing Department in its Programs and activities in accordance with current Federal, State and Local guidelines and regulations, accepted standards of practice and as may be directed by Administration and/or Director of Nursing. REPORTS TO: • Director of Nursing JOB FUNCTIONS: A job description cannot fully identify all examples of work performed by an employee and should be used as a guideline in understanding the nature of the position. The omission of specific statements of duties does not exclude them from the essential functions of the position if work is similar, related, or is a logical assignment to the position. QUALIFICATIONS: Registered Nurse with a current NYS license. Nursing degree from an accredited college or university. Graduation from an approved school of Nursing and experience may be considered in lieu of a degree. Previous experience in a long term care or subacute facility. Prior Nursing administrative/supervisory experience in a long-term setting. Knowledge of MDS and care planning. Knowledge of regulatory requirements governing long term care facilities. IV certification a plus. THE FOLLOWING DUTIES/RESPONSIBILITIES ARE ESSENTIAL FUNCTIONS OF THE JOB THAT MUST BE SATISFACTORILY MET WITH OR WITHOUT ACCOMMODATION. DEPARTMENTAL: Assists with the planning, organization, development, coordination and direction of the Nursing Department in its Programs and activities in accordance with current Federal, State and Local guidelines and regulations, accepted standards of practice and as may be directed by Administration and/or Director of Nursing. Directly supervises assigned staff which includes but is not limited to, participating in orientation, manage staff performance in relation to the position’s standards, and monitor time and attendance. Exercises good independent judgment and discretion in effectively managing assigned staff by, but not limited to, conducting performance appraisals, corrective disciplinary action and other supervisory interventions which may affect a change in the assigned staff’s status of employment. Makes recommendations to the Director of Nursing, as to the hiring, firing, advancement, promotion or any other change in employment status. Carries out major assignments in conducting the clinical care operations of the business. Has authority to negotiate and bind the facility on significant matters. Investigates and resolves matters of significance on behalf of management. Represents the facility in handling complaints, arbitrating disputes, or resolves grievances. Nursing responsibilities have a significant impact on the clinical care operations of the facility. Has the authority to formulate, affect, interpret, and implement management policies and operating practices with regard to Nursing responsibilities. Responsibilities affect facility operations to a substantial degree. Plan, develop, organize, implement, evaluate, and direct the interdisciplinary team, its programs and activities. Coordinate the team staff to assure the continuity of the resident’s plan of care and day to day operation of the service. May participate in the development and maintenance of facilities policies and procedures. Evaluates the needs of the specific service and devises staffing requirements which will accomplish the stated objectives and standards of the service/facility and submit recommendations to the Director of Nursing. Perform evaluations for each level of team members or delegate others to do so and assure compliance on a timely basis. Interprets the facilities policies and procedures to employees, residents, visitors, and government agencies. Develop and participate in the planning, conducting, scheduling, etc. of inservice training classes (Staff Development), on the job training and orientation programs for nursing service personnel, as well as for support personnel involved in providing care/services to the resident. Perform administrative duties such as completing necessary medical forms/reports, evaluations, studies, charting, etc. Participate in the recruitment and selection of personnel for the team. Delegate administrative authority, responsibility, and accountability to nursing personnel and team members as deemed necessary to perform their assigned duties. Directs the Nurse Managers to orient, instruct, and supervise personnel, and to identify staff’s needs for further inservice education and training programs. Review complaints and grievances and submit written as well as oral reports to the Director of Nursing. Keep abreast of economic conditions/situations of the specific service and recommend adjustment in the service that ensures the continued ability to provide quality care. Recommend to the Director of Nursing the equipment and supply needs of the department. Assure that nursing personnel/team follow established safety regulations in the use of equipment and supplies, providing care/services, etc., at all times. Assure that all employees, residents, and visitors followed the established facilities policies/ procedures. Supervise Wound Care/Dermal Ulcer Care Program and maintain a record of it. Conducts weekly Wound Care/Dermal Ulcer Round with the interdisciplinary team. Provides for the direction of the assigned service on a 24 hour basis. Assures implementation of resident’s rights. Ensures that staff is aware of the physical, rehabilitation, nutritional, emotional and spiritual needs of the resident. Works closely with the Director of Admissions to ensure that each prospective admissions health care needs can be met by reviewing PRI’s and other medical information. Evaluates the performance of the Inservice Coordinator, MDS, Medicare Coordinators, Nurse Managers as appropriate. Assures staff compliance with established policies and procedures and standards of practice and enacts procedural steps of correction and discipline, as necessary. Coordinates Performance Improvement activities including assisting in gathering data, analyzing and initiating/presenting recommendations to the Director of Nursing. Investigates and reports any suspected or incidents of resident abuse and report such to Department of Health if indicated. Participate in Discharge Planning. Maintain the confidentiality of all resident information as per HIPAA guidelines. Keeps Administration/Nursing Administration advised of potential/actual safety hazards. Identifies educational needs of Nursing staff and provides individual, group and unit education/inservice. Coordinates, participates in all resident investigations, evaluation of accident/incident. Initiates investigations when appropriate. Ensures all accident/incidents are completed to facility’s policies and procedures. Reviews all accidents/incidents with Director of Nursing and Medical Director for implementation of corrective actions. Monitor accidents related to medical equipment/devices. Evaluates use of fall prevention. i.e. floor mats, bolster, bed alert, chair alarm, etc. Compiles statistics, establishes patterns, trends for review at the Safety Committee Meetings. Participates in the interdisciplinary review of all accidents/incidents. Notifies Director of Nursing, Administrator and report to the New York State Department of Health accident/incident when necessary according to State and Federal guidelines. Ensures that resident next of kin or contact person in record is notified of the accident/incident. Performs as “Administrator on Duty (AOD)” as assigned. Performs other duties as assigned. FACILITY-WIDE: Must possess the ability to consistently come to work as assigned, including coming to work regularly and on time. Must possess the ability to adhere to the time recording policy, including adhering to meal/break policy/schedules, as assigned. Must comply with departmental dress code requirements including prominently wearing one’s ID card, and maintaining normal levels of personal hygiene and professional appearance. Must have the ability to satisfactorily meet work performance and productivity standards as they relate to the position. Must participate in and adhere to facility programs and activities such as but not limited to, employee health, safety, security and corporate compliance. Must participate in facility mandatory in-service and job training programs and activities, as assigned. Must perform all duties and all interactions in accordance with current Federal, State, Local guidelines and regulations, Facility policies and procedures, and accepted standards of practice. Must have the ability to uphold the highest standards of ethics, integrity and honesty in matters of conduct and behavior as it pertains to work performance, position and profession. Must have the ability to effectively and professionally cope with and manage interactions with patients/residents and their family members and/or visitors, as well as, co-workers, to ensure the best possible care, customer service and satisfaction. Must have the ability to maintain confidentiality in all matters concerning Horizon Care Center resident/patients as well as assigned computer/software and work product. In an emergency, may be asked to perform other functions as deemed necessary. Maintain the confidentiality of all residents’ information as per HIPAA guidelines. JOB COMPETENCY: Must maintain and timely provide facility with current license/certification as required by the position. Must be able to read, write, speak and understand the English language with sufficient proficiency to meet the essential functions of the position. • Must possess the ability to utilize critical thinking skills and make good independent decisions when circumstances warrant such actions. Must possess leadership and supervisory ability and the willingness to work harmoniously with professional and non-professional personnel. Must function independently, demonstrate flexibility and have the ability to handle multiple tasks simultaneously. Must be willing to seek out new methods and principles and be willing to incorporate them into existing Nursing Department practices. Must demonstrate ability to maintain satisfactory competency levels and professional standards of practice. Must be able to see and hear or use prosthetics that will enable these senses to function adequately to assure that the essential functions of this position can be fully met. Must have the ability to operate a computer or use prosthetics or devices that will enable such use. Must be physically able to operate Horizon Care Center specific equipment in relation to the position or use prosthetics or devices that will enable such use. ADON Risk Management Nurse (RN) Qualifications Active and unencumbered RN license Prior experience in skilled nursing or long-term care Knowledge in A/I Investigation and DOH Reporting Leadership experience (ADON, Unit Manager, or similar role preferred) Strong knowledge of regulatory compliance and risk management practices Excellent communication, documentation, and organizational skills Proven ability to lead teams and drive clinical outcomes SETTING: Must be able to perform duties throughout Horizon Care Center. Must be able to sit, stand, walk, climb, stretch, and bend with sufficient ability to meet the essential functions of the position. Must be able to stand, lift, push and pull at least 50 lbs Must be in good general health and demonstrate emotional stability with sufficient proficiency to meet the essential functions of the position. May be subject to frequent interruptions May be subject to hostile and emotionally upset residents, family members, etc. Must be able to work beyond normal working hours, on weekends, and in other positions temporarily, when necessary. s subject to stay or call back during an emergency (such as but not limited to severe weather, utilities failure, evacuation, disasters etc)

Job Description Location: Alternating between Massapequa and Garden City offices Position Type: Part-Time with the opportunity for full-time w/ benefits Working Hours: Monday - Friday: 9 AM - 3 PM OR Monday - Thursday: 2 PM - 8 PM At Pathways Within, we offer a collaborative approach to wellness and mental health services, encompassing modalities such as mental health therapy, acupuncture, and massage. Our values revolve around collaboration, work/life balance, and ongoing professional development through education. Position Overview: Seeking a Front Desk Manager to act as the crucial connection among clients, providers, and external referrals. This role demands a deep comprehension of mental health therapy modalities and wellness services, alongside top-notch communication and organizational abilities. The perfect candidate will foster client relationships, deliver exceptional service, and nurture a collaborative atmosphere. This role reports directly to the Clinical Directors. Compensation: $17 - $20 hourly Responsibilities: Providing prompt responses to client inquiries via phone, email, and in-person interactions. Facilitating connections and managing referrals to appropriate providers within the wellness center. Efficiently scheduling appointments and coordinating client care across various services. Ensuring accurate and well-organized client records are maintained in EHR systems like Vagaro, Jane, and SimplePractice. Collaborating closely with providers to stay informed about service offerings and address client needs effectively. Assisting in the smooth 360 onboarding process for new clients to ensure a seamless experience. Creating a welcoming and hospitable environment for clients upon their arrival. Completing insurance verification for new clients. Qualifications: A bachelor’s degree in a mental health or wellness-related field is highly preferred. Thorough knowledge of mental health therapy techniques and wellness services is essential. Proficiency in Microsoft Office, Vagaro, Jane, SimplePractice EHR, and Google Drive is required. Exceptional communication skills and the ability to interact effectively with others are necessary. Strong organizational skills and the ability to handle multiple tasks efficiently are crucial for this role. Previous experience working in a fast-paced customer service environment (ei, call center, doctor's office, etc) is strongly preferred. About Company Benefits for Working with Us Reliable referrals and steady patient flow Comprehensive intake & client services coordination Billing, collections, and revenue-cycle management Scheduling and EMR implementation and support Compliance, credentialing, and operational support Case consultation and collaboration with holistic providers Access to group benefits (401(k) with a match available after the probationary period, Access to health insurance and other company benefits Access to the learning library and growth opportunities Discounted services and products are offered Engaged company culture including full office lunch hour, staff activities monthly, family-friendly atmosphere

Job Description At PEARCE, we've got a career for you! Pearce is a leading technology-enabled provider of asset management solutions for mission-critical electromechanical infrastructure throughout North America. Pearce provides technical maintenance, repair, operations, and engineering services for uninterruptible power supply (UPS) systems, backup power generators, battery energy storage systems (BESS), critical cooling systems, and other electrical and mechanical infrastructure across end markets such as renewable energy, telecom, and data centers. Founded in 1998, Pearce has more than 4,000 employees and 28 locations across the U.S. Pearce is a wholly owned subsidiary of CBRE Group, Inc., the world's largest commercial real estate services and investment firm. To learn more about Pearce visit http://www.pearce-services.com. Pearce from CBRE is seeking an Experienced Critical Power Field Technician (UPS Field Service Engineer) to support customers throughout Newark, NJ, and the surrounding region. This position provides preventive maintenance, emergency service, commissioning support, and battery services on UPS systems, DC power systems, battery plants, PDUs, and static transfer switches in mission-critical environments including data centers, telecommunications facilities, healthcare facilities, and industrial sites. Success in this role requires strong electrical troubleshooting skills, sound technical judgment, and the ability to work independently while delivering exceptional customer service. You will be expected to safely diagnose complex power system issues, restore equipment to operational status, and build long-term customer confidence through professionalism and technical expertise. Core Responsibilities: • Perform preventive maintenance, inspections, testing, troubleshooting, and repairs on UPS systems, battery plants, DC power systems, PDUs, STS units, inverters, and related critical power equipment., • Diagnose electrical and control system faults using schematics, test equipment, manufacturer documentation, and industry best practices., • Install, commission, and replace UPS systems, battery strings, battery monitoring systems, maintenance bypass equipment, and associated power infrastructure., • Respond to emergency service calls and restore customer systems to operational status while maintaining the highest safety and quality standards., • Perform battery testing, capacity testing, failure analysis, and lifecycle replacement services., • Complete service reports, maintenance documentation, and customer communications accurately and professionally., • Develop strong customer relationships through technical expertise, responsiveness, and exceptional service delivery., • Mentor junior technicians and support field training efforts by sharing troubleshooting techniques, safety practices, and technical knowledge., • Maintain compliance with OSHA, NFPA 70E, company safety procedures, and customer site requirements., • Support additional field service activities as business and customer needs evolve. Core Experience: • Minimum 3+ years of hands-on experience servicing UPS systems, battery systems, DC power equipment, generators, switchgear, data center infrastructure, or other mission-critical electrical infrastructure., • Experience supporting equipment from manufacturers such as Eaton, Vertiv/Liebert, Schneider Electric/APC, Mitsubishi, Toshiba, ABB, or comparable critical power platforms is strongly preferred., • Strong understanding of AC and DC electrical theory, power distribution systems, and battery technologies., • Ability to read and interpret electrical schematics, wiring diagrams, and technical documentation., • Experience using multimeters, power quality analyzers, battery testing equipment, and other diagnostic tools., • Demonstrated ability to independently troubleshoot and resolve complex electrical and electronic system failures., • Strong customer-facing communication skills with the ability to explain technical findings, recommendations, and corrective actions to both technical and non-technical stakeholders., • Proven commitment to safety, quality workmanship, and professional accountability., • Valid driver's license and willingness to travel within the assigned service territory, including occasional overnight travel as required., • Military veterans with backgrounds in electronics, avionics, communications, radar, power generation, electrical maintenance, nuclear power, or related technical specialties are highly encouraged to apply. Physical/Work Environment: At Pearce, safety is our highest priority. All employees are expected to comply with OSHA, DOT, NFPA 70E, customer site requirements, and company safety policies at all times. • Valid driver's license with an acceptable driving record and the ability to meet company vehicle requirements., • Ability to pass all required pre-employment screenings, including a drug screening and background check, where applicable., • Ability to lift, carry, push, and/or move equipment and materials weighing up to 100 pounds with or without assistance., • Ability to frequently stand, walk, bend, kneel, crouch, reach overhead, and work in confined or restricted-access areas., • Ability to work safely around energized electrical equipment and within mission-critical customer environments., • Ability to perform physically demanding work for extended periods while maintaining attention to detail and safety awareness., • Ability to manage multiple priorities in fast-paced field environments while maintaining the highest standards of safety and quality., • Willingness and ability to travel throughout the assigned service territory, including overnight and multi-day travel as business needs require. Per diem is provided for qualifying travel., • Willingness to participate in an on-call rotation and respond to customer emergencies when required., • Ability to obtain and maintain Security Clearance Access to customer facilities, including data centers, telecommunications sites, healthcare facilities, industrial locations, and government installations. At Pearce, we are committed to fair and transparent pay practices. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location. In addition to wages, employees may also be eligible for performance and referral bonuses, production incentives, tool/equipment and fuel stipends, company vehicle, per diem or other applicable compensation. We also offer all full-time employees a comprehensive benefits package including health and life insurance, 401k with employer match, paid time off, tuition reimbursement, and professional development courses. This pay range reflects our commitment to pay equity and compliance with state and federal pay transparency laws. If you have questions about compensation, we encourage open discussions during the hiring process. Base Pay Range $35—$50 USD What We Offer Pearce offers a family-friendly and innovative culture with opportunities for growth, competitive compensation, comprehensive health benefits including medical, dental and vision insurance, flexible spending accounts, HSA option. To help you recharge, we have paid vacation and paid holidays. For your future, we offer a company-matching 401(k) Retirement, Life Insurance, Tuition reimbursement, and professional development training. To help you be successful at work, as required for the role, we will provide a company vehicle, phone, laptop, or tablet along with all necessary tools and safety equipment. We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Learn more about us at www.Pearce-Services.com!

Job Description POSITION SUMMARY: - Participates in and carries out job functions in the Nursing Department’s Program and activities as directed, in accordance with current Federal, State and Local guidelines and regulations, accepted standards of practice and as may be directed by Administration and/or Director of Nursing, or their designee. REPORTS TO: Registered Nurse Director of Nursing JOB FUNCTIONS: A job description cannot fully identify all examples of work performed by an employee and should be used as a guideline in understanding the nature of the position. The omission of specific statements of duties does not exclude them from the essential functions of the position if work is similar, related, or is a logical assignment to the position. QUALIFICATIONS: Graduate of an accredited school of nursing as an LPN. Currently licensed in the State of New York as an LPN. THE FOLLOWING DUTIES/RESPONSIBILITIES ARE ESSENTIAL FUNCTIONS OF THE JOB THAT MUST BE SATISFACTORILY MET WITH OR WITHOUT ACCOMMODATION. DEPARTMENTAL: Carry out direct care to residents based on the care plan, nursing procedures, facility policy, and nursing standards of practice. Observes the resident for change in physical, social or mental status and documents signs and symptoms and status of residents and related matters through written/oral reports to RN/ RN Manager /Supervisor /Designee/ Medical Staff and Family as indicated. Participates in admission, transfer, and discharge including resident teaching as directed and documents same. Communicates response to teaching to RN/RN Manager/Supervisor/ Designee. Administers clinical services such as medication treatments, diabetic testing, nutritional needs, and vital signs according to facility policies and procedures and nursing standards of practice. Administers medications and/or treatments as prescribed by the Medical Staff. Observe for side effects. Counts controlled substances ensuring that records and counts are correct at all times and checks medication records, treatment records, and order sheets on residents to ascertain that orders written have been picked up and telephone orders have been countersigned and dated. Participate in the development and review of resident care plans for appropriate resident goals, problems, strengths, approaches, and revisions based on nursing needs. Assist and oversee distribution of food trays. Care of the dying resident, including care of the body and personal effects after death. Participates in and carries out job functions in the Nursing Department’s Program and activities as directed, in accordance with current Federal, State and Local guidelines and regulations, accepted standards of practice and as may be directed by Registered Nurse and/or Director of Nursing, or their designee. Receive and review complaints and grievances made by the resident and reports to the supervisor/RN Manager/Designee immediately. Inform the supervisor of staffing needs when assigned personnel fail to report to work. Attends comprehensive care plan meetings as applicable. Maintain the confidentiality of all residents’ information as per HIPAA guidelines. Review order sheets, medication/treatment records and resident care records for accuracy and completeness. Reviews medication administration records and treatment administration records prior to use. Corrects computer errors and/or adds new orders. Give/receive the report at start and end of shift. Performs documentation duties such as completing medical forms, reports, evaluations, charting, etc. as necessary. Picks up and transcribes physician orders and ensures that all orders are implemented on a timely basis. Notifies the nursing office, informs next of kin, prepares transfer form and makes appropriate entries in progress notes and on condition report for residents who require hospitalization. Participates in regularly scheduled unit staff meetings for problem solving and information exchange. Ensure that nursing station is current, including, but not limited to reference materials and supplies. Ensure prompt customer service including, but not limited to answer resident calls promptly, address resident concerns, and seek assistance when necessary. Meet with residents, and/or family members, as necessary. Report problem areas to RN/RN Manager/Supervisor/Designee. Maintenance of resident personal belongings such as clothing, dentures, eyeglasses, hearing aids and prostheses. Makes rounds of the nursing unit including medication and treatment areas, storage area, etc. daily to ensure that they are maintained in a clean and safe manner, and supplies are maintained at determined pars. Identifies educational needs of Nursing Staff and provides individual, group and unit education/in-service while overseeing Nursing Department personnel in assigned areas. Keeps Administration/Nursing Administration advised of potential/actual safety hazards. Performs other duties as assigned. FACILITY-WIDE: Must possess the ability to consistently come to work as assigned, including coming to work regularly and on time. Must possess the ability to adhere to the time recording policy, including adhering to meal/break policy/schedules, as assigned. Must comply with departmental dress code requirements including prominently wearing one’s ID card, and maintaining normal levels of personal hygiene and professional appearance. Must have the ability to satisfactorily meet work performance and productivity standards as they relate to the position. Must participate in and adhere to facility programs and activities such as but not limited to, employee health, safety, security and corporate compliance. Must participate in facility mandatory in-service and job training programs and activities, as assigned. Must perform all duties and all interactions in accordance with current Federal, State, Local guidelines and regulations, Facility policies and procedures, and accepted standards of practice. Must have the ability to uphold the highest standards of ethics, integrity and honesty in matters of conduct and behavior as it pertains to work performance, position and profession. Must have the ability to effectively and professionally cope with and manage interactions with patients/residents and their family members and/or visitors, as well as, co-workers, to ensure the best possible care, customer service and satisfaction. Must have the ability to maintain confidentiality in all matters concerning Horizon Care Center resident/patients as well as assigned computer/software and work product. In an emergency, may be asked to perform other functions as deemed necessary. JOB COMPETENCY: Must maintain and timely provide facility with current license/certification as required by the position. Must be able to read, write, speak and understand the English language with sufficient proficiency to meet the essential functions of the position. Must possess the ability to utilize critical thinking skills and make good independent decisions when circumstances warrant such actions. Must be able to readily accept directions and instructions and satisfactorily carry out the same. Must function independently, demonstrate flexibility and have the ability to handle multiple tasks simultaneously. Must be willing to seek out new methods and principles and be willing to incorporate them into existing Nursing Department practices. Must demonstrate ability to maintain satisfactory competency levels and professional standards of practice. Must be able to see and hear or use prosthetics that will enable these senses to function adequately to assure that the essential functions of this position can be fully met. Must have the ability to operate a computer or use prosthetics or devices that will enable such use. Must be physically able to operate Horizon Care Center specific equipment in relation to the position or use prosthetics or devices that will enable such use. SETTING: Must be able to perform duties throughout Horizon Care Center. Must be able to sit, stand, walk, climb, stretch, and bend with sufficient ability to meet the essential functions of the position. Must be able to stand, lift, push and pull at least 50 lbs Must be in good general health and demonstrate emotional stability with sufficient proficiency to meet the essential functions of the position. May be subject to frequent interruptions May be subject to hostile and emotionally upset residents, family members, etc. Must be able to work beyond normal working hours, on weekends, and in other positions temporarily, when necessary. Is subject to stay or call back during an emergency (such as but not limited to severe weather, utilities failure, evacuation, disasters etc)

Job Description POSITION SUMMARY: - Plans, organizes, develops, coordinates and directs the Social Work Department and its Programs and activities in accordance with current Federal, State and Local guidelines and regulations, accepted standards of practice and as may be directed by Administration. REPORTS TO: • Administrator JOB FUNCTIONS: A job description cannot fully identify all examples of work performed by an employee and should be used as a guideline in understanding the nature of the position. The omission of specific statements of duties does not exclude them from the essential functions of the position if work is similar, related, or is a logical assignment to the position. QUALIFICATIONS: • LMSW, • Master of Social Work Degree from an accredited School of Social Work, • Seven years’experience in long term care social work, • Two years experience as Social Work Director or Assistant Director, • Two years experience in short-term sub-acute social work THE FOLLOWING DUTIES/RESPONSIBILITIES ARE ESSENTIAL FUNCTIONS OF THE JOB THAT MUST BE SATISFACTORILY MET WITH OR WITHOUT ACCOMMODATION DEPARTMENTAL: • Plans, organizes, develops, coordinates and directs the Social Work Department and its Programs and activities in accordance with current Federal, State and Local guidelines and regulations, accepted standards of practice and as may be directed by Administration., • Carries out major assignments in conducting the Social Work operations of the business., • Administration of the Social Work Department including staffing, policy, daily operations, provision of all clinical services and Department compliance with all Federal, State and Local Government Regulations as they pertain to the provision of long term care social work services., • Carries out major assignments in conducting the Social Work operations of the business., • Administration of the Social Work Department including staffing, policy, daily operations, provision of all clinical services and Department compliance with all Federal, State and Local Government Regulations as they pertain to the provision of long term care social work services., • Directly supervises assigned staff which includes but is not limited to, participating in orientation, manage staff performance in relation to the position’s standards, and monitor time and attendance., • Exercise good independent judgment and discretion in effectively managing staff by, but not limited to, conducting performance appraisals, corrective disciplinary action and other supervisory interventions which may affect a change in assigned staff’s status of employment, • Makes recommendations to Department Head or designee, as to the hiring, firing, advancement, promotion or any other change in employment status., • Provide consultation to staff members in the development of a milieu therapy team approach., • Provide ongoing clinical supervision to social workers, • Provide in-service training to Social Work Staff and other Departments with specific orientation to the psychosocial needs of the resident/family, • Demonstrate compliance with government and accrediting agency standards and regulations pertaining to Social Work, • Establish and teach a specific system of documentation recording for the Department, • Participate in Facility Management Meetings, • Maintain working knowledge of State and Federal regulations as they pertain to the position, • Develop policies and procedures for the Social Work Department, • Interview for all Social Work Positions, • Represent the facility in handling complaints and misappropriations and resolve matters of significance on behalf of management, • Complete Quality Assurance Audits and Quarterly Reports, • Coordinate and provide for Quarterly Family Council Meetings, • Provide crisis intervention and consultation to members of the interdisciplinary team regarding resident/family psychosocial issues, • Act as a liaison and representative of the Facility with governing agencies, community based agencies/hospitals and the community at large, • Organize and maintain a community resource file, • Attend seminars, conferences, courses and institutes to keep current with the latest developments in the field of gerontology, • Performs as “Administrator on Duty” (AOD) as assigned, • Participates in surveys (inspections) made by authorized government agencies, • Performs other duties as assigned. FACILITY-WIDE: • Must possess the ability to consistently come to work as assigned, including coming to work regularly and on time., • Must possess the ability to adhere to the time recording policy, including adhering to meal/break policy/schedules, as assigned., • Must comply with departmental dress code requirements including prominently wearing one’s ID card, and maintaining normal levels of personal hygiene and professional appearance., • Must have the ability to satisfactorily meet work performance and productivity standards as they relate to the position., • Must participate in and adhere to facility programs and activities such as but not limited to, employee health, safety, security and corporate compliance., • Must participate in facility mandatory in-service and job training programs and activities, as assigned., • • Must perform all duties and all interactions in accordance with current Federal, State, Local guidelines and regulations, Facility policies and procedures, and accepted standards of practice., • Must have the ability to uphold the highest standards of ethics, integrity and honesty in matters of conduct and behavior as it pertains to work performance, position and profession., • Must have the ability to effectively and professionally cope with and manage interactions with patients/residents and their family members and/or visitors, as well as, co-workers, to ensure the best possible care, customer service and satisfaction., • Must have the ability to maintain confidentiality in all matters concerning Horizon Care Center resident/patients as well as assigned computer/software and work product., • In an emergency, may be asked to perform other functions as deemed necessary. JOB COMPETENCY: • Must maintain and timely provide facility with current license/certification as required by the position., • Must be able to read, write, speak and understand the English language with sufficient proficiency to meet the essential functions of the position., • Must possess the ability to utilize critical thinking skills and make good independent decisions when circumstances warrant such actions., • Must possess leadership and supervisory ability and the willingness to work harmoniously with professional and non-professional personnel., • Must function independently, demonstrate flexibility and have the ability to handle multiple tasks simultaneously., • Must be willing to seek out new methods and principles and be willing to incorporate them into existing Social Work Department practices., • Must demonstrate ability to maintain satisfactory competency levels and professional standards of practice., • Must be able to see and hear or use prosthetics that will enable these senses to function adequately to assure that the essential functions of this position can be fully met., • Must have the ability to operate a computer or use prosthetics or devices that will enable such use., • Must be physically able to operate Horizon Care Center specific equipment in relation to the position or use prosthetics or devices that will enable such use. SETTING: • Must be able to perform duties throughout Horizon Care Center., • Must be able to sit, stand, walk, climb, stretch, and bend with sufficient ability to meet the essential functions of the position., • Must be able to stand, lift, push and pull at least 50 lbs, • Must be in good general health and demonstrate emotional stability with sufficient proficiency to meet the essential functions of the position., • May be subject to frequent interruptions, • May be subject to hostile and emotionally upset residents, family members, etc., • Must be able to work beyond normal working hours, on weekends, and in other positions temporarily, when necessary., • Is subject to stay or call back during an emergency (such as but not limited to severe weather, utilities failure, evacuation, disasters etc)

Job Description The Service BDC Manager is responsible for leading, developing and improving the overall performance of Rallye BMW’s Service Business Development Center. This is a hands-on leadership role responsible for the customer journey from the initial Service contact through the scheduled appointment. The Service BDC Manager will oversee inbound and outbound customer communication, appointment scheduling and conversion, BMW Teleservice, customer retention initiatives, NPS follow-up and BDC team performance. The primary objective of this position is to increase Service traffic, improve customer retention and maximize available shop capacity, supporting Rallye BMW’s goal of achieving and consistently maintaining 8,000 labor hours per month while delivering an exceptional customer experience. The Service BDC Manager is expected to lead in alignment with Rallye’s core values of Drive, Customer Devotion, Integrity and One Team, demonstrating these values through daily leadership, decision-making and interactions with customers and employees. Key Responsibilities Include But Are Not Limited To: • The Service BDC Manager is responsible for leading, developing and improving the overall performance of Rallye BMW’s Service Business Development Center., • This is a hands-on leadership role responsible for the customer journey from the initial Service contact through the scheduled appointment. The Service BDC Manager will oversee inbound and outbound customer communication, appointment scheduling and conversion, BMW Teleservice, customer retention initiatives, NPS follow-up and BDC team performance., • The primary objective of this position is to increase Service traffic, improve customer retention and maximize available shop capacity, supporting Rallye BMW’s goal of achieving and consistently maintaining 8,000 labor hours per month while delivering an exceptional customer experience., • The Service BDC Manager is expected to lead in alignment with Rallye’s core values of Drive, Customer Devotion, Integrity and One Team, demonstrating these values through daily leadership, decision-making and interactions with customers and employees.The Service BDC Manager is responsible for leading, developing and improving the overall performance of Rallye BMW’s Service Business Development Center., • This is a hands-on leadership role responsible for the customer journey from the initial Service contact through the scheduled appointment. The Service BDC Manager will oversee inbound and outbound customer communication, appointment scheduling and conversion, BMW Teleservice, customer retention initiatives, NPS follow-up and BDC team performance., • The primary objective of this position is to increase Service traffic, improve customer retention and maximize available shop capacity, supporting Rallye BMW’s goal of achieving and consistently maintaining 8,000 labor hours per month while delivering an exceptional customer experience., • The Service BDC Manager is expected to lead in alignment with Rallye’s core values of Drive, Customer Devotion, Integrity and One Team, demonstrating these values through daily leadership, decision-making and interactions with customers and employees. Performance & Leadership Expectations: Success in this position will be measured by both business results and leadership consistent with Rallye Alignment — Drive, Customer Devotion, Integrity and One Team. • Labor Hours / Drive: Proactively drive appointment opportunities, retention and BDC performance to support the Service Department’s goal of achieving and consistently maintaining 8,000 labor hours per month., • NPS / Customer Devotion: Support achievement and improvement of Rallye BMW’s Service NPS objective through proactive follow-up, appropriate resend management, customer recovery and a consistent focus on the customer experience., • BMW Teleservice: Maintain strong Teleservice conversion and Rallye BMW’s position as a leading performer in the market., • Appointment Performance: Improve appointment conversion, show rate and effective utilization of available Service capacity., • Customer Retention: Increase engagement with existing customers and recapture customers who have missed appointments, become inactive or otherwise fallen out of the Service cycle., • Integrity & Accountability: Maintain accurate reporting, communicate openly about results and challenges, and hold the team to consistent standards of professionalism and accountability., • One Team: Build strong working relationships between the BDC, Service advisors, Service management and the shop, recognizing that overall Fixed Operations performance is a shared responsibility., • Team Performance: Build a well-trained, accountable and customer-focused BDC team that demonstrates Rallye Alignment in its daily interactions and performance., • Continuous Improvement: Demonstrate openness to new ideas, technology and AI tools and continually look for opportunities to improve processes, efficiency and the customer experience. The Rallye Motor Company is committed to attracting and retaining a talented and diverse workforce that supports our culture of customer service and automotive excellence. We strive to provide the Rallye team members with a variety of career opportunities that promote personal growth & learning, work-life balance, and equality. Our superior benefits, focus on employee growth and development along with the high earning potential are just a few reasons you will want to consider joining Rallye! Requirements • 2+ years of BMW and/or Highline internet service management Experience., • Proven experience managing a Service BDC, automotive call center or similar customer engagement operation., • Strong understanding of automotive Service operations and the relationship between appointment scheduling, shop capacity and Fixed Operations performance., • Demonstrated ability to coach, develop and hold employees accountable., • Strong analytical skills with the ability to interpret performance data and turn it into actionable improvements., • Excellent verbal and written communication skills., • Strong organizational, follow-up and problem-solving skills., • Experience with dealership CRM, scheduling and customer communication systems, with an openness to new technology and AI tools., • Familiarity with MyKaarma, Eleads, TSD, BMW systems, Microsoft Office, Google Workspace and similar platforms., • BMW systems (S-Gate, AWP, etc.) and Teleservice experience required., • Luxury automotive experience required., • Bilingual capabilities are a plus. PAY RANGE: $100,000 - $150,000 Annually Benefits • Great benefits package including medical, dental and vision coverage for employee & family., • Company paid life insurance and optional additional coverage., • Voluntary short term and long term disability available., • Additional voluntary benefits including Aflac and LegalShield!, • Paid time off!, • Paid holidays!, • 401K plan, • Employee Assistance Program

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PrideStaff - - Responsibilities: Handle high-volume inbound calls in a fast-paced call center; Assist customers with inquiries regarding policy details, coverage, claim status, and general account information; Enter/update client details in internal database; De-escalate customer concerns and resol

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Amazon is seeking a skilled Call Center Agent to join their dynamic team and contribute to delivering world-class customer service. As part of Amazon's mission to continually raise the bar for customer satisfaction, this role offers competitive pay, flexible work schedules, and comprehensive benefits for you and your family. As a Call Center Specialist at Amazon, you’ll: Serve as a key point of contact for customers, addressing their needs and inquiries via phone; Provide real-time support by resolving customer issues effectively, educating them on self-service solutions whenever possible; Navigate multiple software tools to access customer accounts, review company policies, and deliver timely, accurate solutions; Collaborate with other teams to ensure seamless service and enhance the overall customer experience. If you're passionate about helping others and looking for a role that offers growth and impact, join Amazon and help shape the future of customer care!

Telephone Member Service Representative. Discounts on Employee Loans to help you create financial success. College degree or minimum two years relevant experience in the financial industry or in a customer service Call Center environment.

Nursing Support Mineola, NY Part-Time NYU Langone HospitalLong Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. Position Summary: We have an exciting opportunity to join our team as a Patient Care Technician/Senior Nursing Attendant - Med Surg - Part-Time, Nights. In this role, the successful candidate assists the professional nurse in the care of patients and families by completing assigned patient care tasks; provides competent, safe, and compassionate care with emphasis on an understanding of the challenges faced by hospitalization, undergoing procedures or diagnostic tests; provides support to the unit in the maintenance and safety of supplies, equipment and the environment; demonstrates NYU Langone Health Core Values in all aspects of job performance. Job Responsibilities: • Demonstrates knowledge of the NYU Langone Health Core Values and incorporates them into the performance of duties., • Demonstrates respect for patient confidentiality, privacy, dignity, and rights, • Demonstrates accountability for supplies, equipment, and environmental support., • Assists in the collection of data for the units Quality and Performance Improvement Program that includes patient satisfaction and other measures., • Assists the nurse in the review and corrective action plans regarding patient/family response, and satisfaction., • Recognizes own limitations and requests assistance when needed., • Discusses educational concerns and goals with the Nurse Manager or appropriate leadership., • Seeks learning resources for identified learning needs., • Participates in the orientation process of other patient care technicians. Participates in unit meetings and conferences., • Completes annual mandatory education requirements for patient care technicians., • Demonstrates an awareness of the needs and behaviors of specific patient age groups and different cultures., • Assists in supporting unit activities as requested. Assists in emergency situations as directed., • Utilizes specialized skills and safety when carrying out specific tasks of patient care as assigned, including phlebotomy, fingersticks for glucose, and electrocardiograms., • Demonstrates understanding of infection prevention and control standards., • Assists in data collection and activities as assigned. Assists in maintaining safety and comfort needs of patients and families. Assists with admission, transfer and discharge procedures per unit / service operations., • Verbally and non-verbally communicates responsiveness and support to patients, families, and other staff., • Observes general behavior and reports same to the registered nurse to whom assigned., • Performs safety observations for patients on continuous observation or in restraints, per policy and as directed., • Provides assistance to patients in the activities as applicable., • Completes delegated responsibilities as directed by the registered nurse., • Uses a clear, caring and respectful communication style with patients and families, nurses and other members of the health care team. Functions as a respectful member of the health care team., • Answers patients call lights promptly and effectively; completes patient requests for assistance with personal care and activity, and reports those requests not within the role of the patient care technician to the professional nurse assigned to the patient., • Reports all observations concerning patients to the professional nurse responsible for the patient on a given shift Responds to requests for specific tasks as delegated by any registered professional nurse., • Provides for security of patients personal property, and handles valuables according to hospital procedure. Maintains cleanliness of the nursing unit as appropriate to position. (i.e., utility room, unit refrigerators, etc.)., • Gives direct assistance to all team members, including registered nurses, licensed practical nurses, physicians, nursing attendants, patient unit clerks, escort, dietary and other health care employees., • Assists in having patient ready for scheduled appointments including placing the patient on a stretcher or in a wheelchair. Runs errands to other departments, including but not limited to, the delivery of specimens and equipment., • Assists in keeping patient environment, patient equipment and patient care areas/units clean, safe and orderly., • Ensures that necessary equipment and supplies are present in the patient rooms and on the unit. Minimum Qualifications: To qualify you must have a Patient Care Technician Minimum Qualifications: High School graduate or equivalent required. Graduate of a PCT program w/ at least 6 months hospital experience OR CNA graduate plus course completion in EKG & Phlebotomy and PCT certification eligible plus at least 6 months hospital experience, OR PCT Certification through National Healthcareer Association (NHA) w/ at least 6 months hospital experience. BLS or Heartsaver CPR/AED certification. (Issued by the American Heart Association-AHA) OR Heartsaver CPR/AED certification (Issued by the American Heart Association-AHA) is required upon entry to the position Must complete PCT online program within 3 months of hire. Senior Nursing Attendant Minimum Qualifications: High School Diploma or equivalent Required. Graduate of Certified Nursing Attendant Program, certified as a CNA and at least 6 months relevant experience. BLS or Heartsaver CPR/AED certification (Issued by the American Heart Association-AHA) is required upon entry to the position. Competencies: Working knowledge of English is evident in verbal, reading and writing abilities; other language an asset; Strong customer service and communication skills. Required Licenses: Basic Life Support Cert Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone HospitalLong Island provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. NYU Langone HospitalLong Island is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online. NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $30.57 - $30.57 Hourly. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

If you're looking for a great place to grow your career at a community hospital focused on excellent patient experience and nursing excellence, Mercy Hospital, a member of Catholic Health, may be what you are seeking. We offer career advancement, a rich tuition reimbursement program, medical benefits, a generous pension plan, 403B for retirement and PTO plan. Join us and Long Live Long Island where we care for Every Patient, Every Time. Explore a career with Mercy Hospital, a 375-bed not-for-profit hospital and member of Catholic Health that has been serving the healthcare needs for the residents of Nassau County and its surrounding areas since 1913. Ranked among the top hospitals in New York State, Mercy offers a NYS designated Stroke Center, Breast Imaging Center of Excellence, Level III Neonatal Intensive Care Unit, and has received Pathway to Excellence designation from the American Nurses Credentialing Center the only hospital in the region and one of only two in NY State to receive this prestigious award. Under the direction of a Nurse Manager/Assistant Nurse Manager performs approved activities related to direct patient care. • Assists patients in their maintenance of activities of daily living., • Performs and documents vital signs, I&O, rounding, maintaining of turn schedules while optimizing patient mobility and skin integrity., • Assists with transfer of patient to a bed, wheelchair or stretcher utilizing patient care equipment safely as needed, • Performs and maintains competencies related to EKG's, glucose testing and phlebotomy, • Answers call bells promptly and participates in customer service activities., • Documentation in the Electronic Medical Records, • High School Diploma or equivalent required, • One (1) year of experience as a Nurse's Aide in a hospital environment is preferred., • BLS required Posted Salary Range USD $27.03 - USD $27.03 /Hr. The salary range or rate listed does not include any differential pay or other forms of compensation that may be applicable to this job and it does not include the value of benefits. At Catholic Health, we believe in a people-first approach. In addition to the estimated base pay provided, employees are eligible for generous benefits packages, generous tuition assistance, a defined benefit pension plan, and a culture that supports professional and educational growth. Join our team at Mercy Hospital and discover why Catholic Health was named Long Island's Top Workplace.

As a FT Call Center/Customer Service Rep [Work From Home], you will: Handle incoming calls and inquiries from customers in a professional and courteous manner; Provide accurate and efficient assistance with customer inquiries, complaints, and requests; Maintain a high level of product knowledge to e

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above. Verizon is an equal opportunity employer. Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizo

Job Description Bilingual Office Coordinator - Home Care Nassau, NY Must be fluent in English and Spanish or English and Creole This is a full-time, in-person position based out of our Nassau location. Pay: $21.00-$24.00 per hour Job Summary: The Office Coordinator is responsible for the functions and day-to-day needs of operating a satellite training site. Key Responsibilities: Assists all persons that come into the site, applicants with questions and registering, existing employees with questions for any department, assist with Mobile App, Viventium, ID, etc. Manage, assist and translate with document/application completion, and collect necessary documents to facilitate employment and provide these documents to the Onboarding Department. Liaison between field employees and office employees for all departments in LIC. Assists in setting up physical classroom, preparing and providing. documentation required by instructor to conduct training, OBRA and/or Orientation classes. Maintains and distributes PPE as required. Maintains a stock of needed supplies/forms for office and provides to field employees as needed. Collects any compliance and other related documents and forwards them to the appropriate Department in LIC. Assists Nurse Instructor in signing in and out of students. Collects all completed classroom documentation and forwards to Field Human Resource Department. Call Handling and Customer Service. Assists with translations and document completion during classes/orientation, etc. Adhere to the Organization’s documentation and care procedures and standards of personal and professional conduct. Cooperates with team supervisors and performs additional tasks as assigned. Perform other tasks as requested and necessary. Skills and Abilities: Exceptional customer service and professional demeanor. Excellent communication skills including active listening. Excellent attention to detail. Ability to handle a large volume of calls/In-person visits and prioritize follow up. Strong organizational and time management skills. Excellent interpersonal skills. Solid problem-solving and critical thinking skills. Ability to always maintain confidentiality and discretion. Ability to work both independently and as part of a team. Ability to see a task through its completion. Ability to learn new software. Ability to travel between locations as needed. Qualifications: At least 18 years of age. Minimum of high school education or a General Education Development certificate (GED). Proficiency in Microsoft Office Suite computer skills. Understanding of the Home Health Care field/ market a plus. Prior experience in a Call Center environment a plus. Bilingual-Spanish preferred. Working Conditions: This position operates in an office environment. Able to perceive and follow written instructions, verify documents and log in information accurately. Able to perceive, convey, relay and clearly exchange and communicate information verbally, over the phone, etc. Able to document information on software portal. Able to move about inside the office to access file cabinets, office machinery, etc. to be able to perform the above-listed responsibilities. Able to remain sedentary for prolong periods of time. Able to lift up to 25 pounds at times. Pay: $21.00-$24.00 per hour Job Type: Full-time We are excited to welcome passionate and dedicated individuals to join our team at Personal Touch Home Care. We’re more than just a company; we’re a close-knit family dedicated to supporting each other’s success and well-being. Apply now and join us in making a positive impact on the communities we serve.

NYU Langone HospitalLong Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. Position Summary: We have an exciting opportunity to join our team as a Patient Care Technician / Senior Nursing Attendant - Coronary Care Unit, Part-Time, Evenings. In this role, the successful candidate assists in implementation of the nursing process by performing direct and indirect patient care to assigned patients under the supervision of the Registered Professional Nurse. Assists in maintaining an orderly and safe patient care environment and unit. Job Responsibilities: • Assists with Admission/Transfer/Discharge of patients: Orients patient to hospital environment. Provides patient with toileting supplies. Assists patient to remove clothes, complete property check list and safeguard personal property through Security. Assists in transfer of patients by gathering belongings, completion of clothing list and assisting in moving the patient. Prepares bedside unit to receive patients. Discharges: Assists patient to dress and pack personal belongings. Escorts patient as necessary and remains with the patient until he/she has left the building., • Conducts patient rounds for toileting, positioning, comfort, safety and personal needs. Answers patient call lights and responds to patient needs promptly., • Assemble O2 (e.g., nasal cannula) and suction set- ups., • Provides basic hygiene to patients: bathing, AM/PM care, mouth care, denture care, hair care, nail and foot care, shaving, assists patients with bedpan, urinal and/or commode., • Prepares patients for meals including: Clearing overbed tables and placing them within reach of the patient. Positioning patient correctly for eating/tube feedings. Assisting patients by preparing utensils and food items. Feeding patients., • Performs and/or assist patient with simple treatments. Remove and reapply SCD wraps as directed by the RN. Assists RN in enema procedures., • Collects specimens as directed by RN., • Informs RN of any audible clinical alarms such as IV pumps, feeding pumps, ventilators, bedside monitors, • Assists with moving, lifting, positioning and transporting of patients., • Assists with removal and security of patient personal items prior to procedures, as needed, • Changes linen in accordance with policy and as necessary., • Takes and electronically records blood pressure, temperature, pulse, pulse oximetry, and respiration, per care level standard and as directed by the RN. Reports any abnormalities to RN., • Weighs patients and electronically records on admission as ordered, and as directed by RN., • Measures and records oral intake, urinary output, bowel elimination, gastric and other drainage onto I&O record (form or electronic). Calculates 8 hour totals. Empties drainage bags., • Performs post mortem care., • Performs safety observations for patients on continuous observation or in restraints, per policy and as directed., • Reports any changes observed in the patients condition to the RN., • Responds to and meets patient/family needs and customer concerns as soon as possible with compassion and understanding. Established effective, caring relationships with staff, patients, family and other members of the healthcare team, • Maintains competence through in-service and educational programs., • Attends staff meetings and reviews/signs minutes of meetings not attended. Maintains a safe and uncluttered environment of care in patient rooms including removing excessive furniture, supplies and equipment. Assists with supply and equipment management of patient, procedure and supply rooms per department standards., • Maintains cleanliness of utility rooms and pantries as assigned., • Performs other duties such as errands, relieving other units, bringing stretchers and assisting other members of the health team, as directed., • Discusses personal or unit-based educational goals/plans with the Nurse Manager and/or Nursing Professional Development Specialist, as appropriate., • Demonstrates accountability for supplies, equipment, and environmental support., • Assists in the collection of data for the units Quality and Performance Improvement Program that includes patient satisfaction and other measures., • Provide instruction and demonstrate desired skills before NAs are expected to undertake new tasks within their scope., • Share feedback to both new and current NAs as it relates to areas where there are opportunities for development., • Performs other duties as aligned with the mission and values of the organization Minimum Qualifications: To qualify you must have a High School Diploma or equivalent Required. Graduate of Certified Nursing Attendant Program, certified as a CNA and at least 6 months relevant experience. BLS or Heartsaver CPR/AED certification (Issued by the American Heart Association-AHA) is required upon entry to the position. Competencies: Working knowledge of English is evident in verbal, reading and writing abilities; other language an asset; Strong customer service and communication skills. Required Licenses: Basic Life Support Cert Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone HospitalLong Island provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. NYU Langone HospitalLong Island is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $27.89 - $27.89 Hourly. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Job Description POSITION SUMMARY:- Participates in and carries out job functions in the Nursing Department’s Program and activities as directed, in accordance with current Federal, State and Local guidelines and regulations, accepted standards of practice and as may be directed by Administration and/or Director of Nursing. Benefits • Weekend availability is a must, • Excellent 1199 Union benefits!, • Paid Holidays, • Paid PTO, • Paid Sick, • Paid Bereavement Leave, • Paid Jury Service, • Paid Uniform Allowance, • Pension Benefits, • Medical/Prescription/Dental/Optical, • Life Insurance, • Union Representation, • Training/Education Benefits, • Childcare Benefits, • Overtime Pay after 37.5 hours (full time, after 7.5 hours/day), • Shift Differential - Access to Credit Unions - Many Discounts, • The successful Certified Nursing Assistant / CNA candidate will have the flexibility to weekends, and some holidays, • Salary: $23.48 per hour REPORTS TO: Nurse Director of Nursing JOB FUNCTIONS: A job description cannot fully identify all examples of work performed by an employee and should be used as a guideline in understanding the nature of the position. The omission of specific statements of duties does not exclude them from the essential functions of the position if work is similar, related, or is a logical assignment to the position. QUALIFICATIONS: Some geriatric experience is preferable. Must possess a current NYS nurses aide certification and be listed in the New York State RHCF Nurses Aide Registry. THE FOLLOWING DUTIES/RESPONSIBILITIES ARE ESSENTIAL FUNCTIONS OF THE JOB THAT MUST BE SATISFACTORILY MET WITH OR WITHOUT ACCOMMODATION. DEPARTMENTAL: Performs all direct care services in accordance with Resident’s Care Plan. Performs necessary tasks to help resident in ADL’s including, but not limited to walking, toileting, changing residents, prepare for and feed meals with or without assistance. Performs tasks necessary to help resident in personal hygiene such as, but not limited to mouth care, foot care, eye and ear care. Participate in admission of residents as directed by Nurse in charge including, but not limited to greeting resident and family and ensuring room and bed are ready. Participate in transfer and discharge of residents including, but not limited to pack and log. Assist with lifting, turning, moving, positioning, and transporting residents into and out of beds, chairs, bathtubs, wheelchairs, lifts, etc. Perform rehab nursing procedures as instructed, including daily range of motion exercise. Record as indicated. Assist in preparing the resident for physical examinations. Assist with the care of ostomies including, but not limited to, colostomy and ileostomy, as per nurses’ instructions. Care of the dying resident including care of the body and personal effects after death. Assist with maintaining bowel regularity; report to nurse absence of bowel movements as per policy. Participates in and carries out job functions in the Nursing Department’s Program and activities as directed, in accordance with current Federal, State and Local guidelines and regulations, accepted standards of practice and as may be directed by Nursing and/or Director of Nursing or designee. Report all accidents/incidents observed on the shift that they occur and cooperate with the investigation. Observe resident’s rights including, but not limited to knocking before entering the resident’s room; awaiting response and ensure that all nursing care is provided in privacy. Make bed check rounds on all assigned residents every two hours at night (or as directed) and report status to nurse. Participates in pressure ulcer rounds as directed by observing and reporting the presence of pressure areas and skin breakdown to prevent pressure ulcers. Participates in resident teaching as directed and reports response to Nurse. Maintain the confidentiality of all residents’ information as per HIPAA guidelines. Report all changes in the resident’s condition including, but not limited to signs and symptoms of conditions and diseases. Documents and records all entries on flow sheets, CNAAR, etc., such as, but not limited to bowel regularity and food and fluid intake, in an informative and descriptive manner. Record the resident’s food/fluid intake as instructed. Measure and record temperatures, pulse and respirations (TPR’s) and B/P, as instructed. Document and notify Nurse. Assure resident has all devices as per care plan such as splints, cushions, mattress overlays, etc. as indicated. Performs tasks necessary to ensure resident safety, such as but not limited to verifying each resident has a wristband, and using the wristband to identify residents before rendering cares, serving meals, etc., as necessary. Ensure prompt customer services including, but not limited to answer resident calls promptly, address resident issues promptly or seek assistance. Responsible for cleanliness of resident environment including, but not limited to make beds and prepare laundry. Maintenance of resident personal belongings such as clothing, dentures, eyeglasses, hearing aids and prostheses. Keeps Administration/Nursing Administration advised of potential/actual safety hazards. Performs other duties as assigned. FACILITY-WIDE: Must possess the ability to consistently come to work as assigned, including coming to work regularly and on time. Must possess the ability to adhere to the time recording policy, including adhering to meal/break policy/schedules, as assigned. Must comply with departmental dress code requirements including prominently wearing one’s ID card, and maintaining normal levels of personal hygiene and professional appearance. Must have the ability to satisfactorily meet work performance and productivity standards as they relate to the position. Must participate in and adhere to facility programs and activities such as but not limited to, employee health, safety, security and corporate compliance. Must participate in facility mandatory in-service and job training programs and activities, as assigned. Must perform all duties and all interactions in accordance with current Federal, State, Local guidelines and regulations, Facility policies and procedures, and accepted standards of practice. Must have the ability to uphold the highest standards of ethics, integrity and honesty in matters of conduct and behavior as it pertains to work performance, position and profession. Must have the ability to effectively and professionally cope with and manage interactions with patients/residents and their family members and/or visitors, as well as, co-workers, to ensure the best possible care, customer service and satisfaction. Must have the ability to maintain confidentiality in all matters concerning Horizon Care Center resident/patients as well as assigned computer/software and work product. In an emergency, may be asked to perform other functions as deemed necessary. JOB COMPETENCY: Must maintain and timely provide facility with current license/certification as required by the position. Must be able to read, write, speak and understand the English language with sufficient proficiency to meet the essential functions of the position. Must possess the ability to utilize critical thinking skills and make good independent decisions when circumstances warrant such actions. Must be able to readily accept directions and instructions and satisfactorily carry out the same. Must function independently, demonstrate flexibility and have the ability to handle multiple tasks simultaneously. Must be willing to seek out new methods and principles and be willing to incorporate them into existing Nursing Department practices. Must demonstrate ability to maintain satisfactory competency levels and professional standards of practice. Must be able to see and hear or use prosthetics that will enable these senses to function adequately to assure that the essential functions of this position can be fully met. Must have the ability to operate a computer or use prosthetics or devices that will enable such use. Must be physically able to operate Horizon Care Center specific equipment in relation to the position or use prosthetics or devices that will enable such use. SETTING: Must be able to perform duties throughout Horizon Care Center. Must be able to sit, stand, walk, climb, stretch, and bend with sufficient ability to meet the essential functions of the position. Must be able to stand, lift, push and pull at least 50 lbs Must be in good general health and demonstrate emotional stability with sufficient proficiency to meet the essential functions of the position. May be subject to frequent interruptions May be subject to hostile and emotionally upset residents, family members, etc. Must be able to work beyond normal working hours, on weekends, and in other positions temporarily, when necessary. Is subject to stay or call back during an emergency (such as but not limited to severe weather, utilities failure, evacuation, disasters etc)

Job Description POSITION SUMMARY:- Participates in and carries out job functions in the Nursing Department’s Program and activities as directed, in accordance with current Federal, State and Local guidelines and regulations, accepted standards of practice and as may be directed by Administration and/or Director of Nursing. REPORTS TO: Nurse Director of Nursing JOB FUNCTIONS: A job description cannot fully identify all examples of work performed by an employee and should be used as a guideline in understanding the nature of the position. The omission of specific statements of duties does not exclude them from the essential functions of the position if work is similar, related, or is a logical assignment to the position. QUALIFICATIONS: Some geriatric experience is preferable. Must possess a current NYS nurses aide certification and be listed in the New York State RHCF Nurses Aide Registry. THE FOLLOWING DUTIES/RESPONSIBILITIES ARE ESSENTIAL FUNCTIONS OF THE JOB THAT MUST BE SATISFACTORILY MET WITH OR WITHOUT ACCOMMODATION. DEPARTMENTAL: Performs all direct care services in accordance with Resident’s Care Plan. Performs necessary tasks to help resident in ADL’s including, but not limited to walking, toileting, changing residents, prepare for and feed meals with or without assistance. Performs tasks necessary to help resident in personal hygiene such as, but not limited to mouth care, foot care, eye and ear care. Participate in admission of residents as directed by Nurse in charge including, but not limited to greeting resident and family and ensuring room and bed are ready. Participate in transfer and discharge of residents including, but not limited to pack and log. Assist with lifting, turning, moving, positioning, and transporting residents into and out of beds, chairs, bathtubs, wheelchairs, lifts, etc. Perform rehab nursing procedures as instructed, including daily range of motion exercise. Record as indicated. Assist in preparing the resident for physical examinations. Assist with the care of ostomies including, but not limited to, colostomy and ileostomy, as per nurses’ instructions. Care of the dying resident including care of the body and personal effects after death. Assist with maintaining bowel regularity; report to nurse absence of bowel movements as per policy. Participates in and carries out job functions in the Nursing Department’s Program and activities as directed, in accordance with current Federal, State and Local guidelines and regulations, accepted standards of practice and as may be directed by Nursing and/or Director of Nursing or designee. Report all accidents/incidents observed on the shift that they occur and cooperate with the investigation. Observe resident’s rights including, but not limited to knocking before entering the resident’s room; awaiting response and ensure that all nursing care is provided in privacy. Make bed check rounds on all assigned residents every two hours at night (or as directed) and report status to nurse. Participates in pressure ulcer rounds as directed by observing and reporting the presence of pressure areas and skin breakdown to prevent pressure ulcers. Participates in resident teaching as directed and reports response to Nurse. Maintain the confidentiality of all residents’ information as per HIPAA guidelines. Report all changes in the resident’s condition including, but not limited to signs and symptoms of conditions and diseases. Documents and records all entries on flow sheets, CNAAR, etc., such as, but not limited to bowel regularity and food and fluid intake, in an informative and descriptive manner. Record the resident’s food/fluid intake as instructed. Measure and record temperatures, pulse and respirations (TPR’s) and B/P, as instructed. Document and notify Nurse. Assure resident has all devices as per care plan such as splints, cushions, mattress overlays, etc. as indicated. Performs tasks necessary to ensure resident safety, such as but not limited to verifying each resident has a wristband, and using the wristband to identify residents before rendering cares, serving meals, etc., as necessary. Ensure prompt customer services including, but not limited to answer resident calls promptly, address resident issues promptly or seek assistance. Responsible for cleanliness of resident environment including, but not limited to make beds and prepare laundry. Maintenance of resident personal belongings such as clothing, dentures, eyeglasses, hearing aids and prostheses. Keeps Administration/Nursing Administration advised of potential/actual safety hazards. Performs other duties as assigned. FACILITY-WIDE: Must possess the ability to consistently come to work as assigned, including coming to work regularly and on time. Must possess the ability to adhere to the time recording policy, including adhering to meal/break policy/schedules, as assigned. Must comply with departmental dress code requirements including prominently wearing one’s ID card, and maintaining normal levels of personal hygiene and professional appearance. Must have the ability to satisfactorily meet work performance and productivity standards as they relate to the position. Must participate in and adhere to facility programs and activities such as but not limited to, employee health, safety, security and corporate compliance. Must participate in facility mandatory in-service and job training programs and activities, as assigned. Must perform all duties and all interactions in accordance with current Federal, State, Local guidelines and regulations, Facility policies and procedures, and accepted standards of practice. Must have the ability to uphold the highest standards of ethics, integrity and honesty in matters of conduct and behavior as it pertains to work performance, position and profession. Must have the ability to effectively and professionally cope with and manage interactions with patients/residents and their family members and/or visitors, as well as, co-workers, to ensure the best possible care, customer service and satisfaction. Must have the ability to maintain confidentiality in all matters concerning Horizon Care Center resident/patients as well as assigned computer/software and work product. In an emergency, may be asked to perform other functions as deemed necessary. JOB COMPETENCY: Must maintain and timely provide facility with current license/certification as required by the position. Must be able to read, write, speak and understand the English language with sufficient proficiency to meet the essential functions of the position. Must possess the ability to utilize critical thinking skills and make good independent decisions when circumstances warrant such actions. Must be able to readily accept directions and instructions and satisfactorily carry out the same. Must function independently, demonstrate flexibility and have the ability to handle multiple tasks simultaneously. Must be willing to seek out new methods and principles and be willing to incorporate them into existing Nursing Department practices. Must demonstrate ability to maintain satisfactory competency levels and professional standards of practice. Must be able to see and hear or use prosthetics that will enable these senses to function adequately to assure that the essential functions of this position can be fully met. Must have the ability to operate a computer or use prosthetics or devices that will enable such use. Must be physically able to operate Horizon Care Center specific equipment in relation to the position or use prosthetics or devices that will enable such use. SETTING: Must be able to perform duties throughout Horizon Care Center. Must be able to sit, stand, walk, climb, stretch, and bend with sufficient ability to meet the essential functions of the position. Must be able to stand, lift, push and pull at least 50 lbs Must be in good general health and demonstrate emotional stability with sufficient proficiency to meet the essential functions of the position. May be subject to frequent interruptions May be subject to hostile and emotionally upset residents, family members, etc. Must be able to work beyond normal working hours, on weekends, and in other positions temporarily, when necessary. Is subject to stay or call back during an emergency (such as but not limited to severe weather, utilities failure, evacuation, disasters etc) Benefits • Weekend availability is a must, • Excellent 1199 Union benefits!, • Paid Holidays, • Paid PTO, • Paid Sick, • Paid Bereavement Leave, • Paid Jury Service, • Paid Uniform Allowance, • Pension Benefits, • Medical/Prescription/Dental/Optical, • Life Insurance, • Union Representation, • Training/Education Benefits, • Childcare Benefits, • Overtime Pay after 37.5 hours (full time, after 7.5 hours/day), • Shift Differential - Access to Credit Unions - Many Discounts, • The successful Certified Nursing Assistant / CNA candidate will have the flexibility to weekends, and some holidays, • Salary: $23.48 per hour

Job Description POSITION SUMMARY:- Participates in and carries out job functions in the Nursing Department’s Program and activities as directed, in accordance with current Federal, State and Local guidelines and regulations, accepted standards of practice and as may be directed by Administration and/or Director of Nursing. Benefits • Weekend availability is a must, • Excellent 1199 Union benefits!, • Paid Holidays, • Paid PTO, • Paid Sick, • Paid Bereavement Leave, • Paid Jury Service, • Paid Uniform Allowance, • Pension Benefits, • Medical/Prescription/Dental/Optical, • Life Insurance, • Union Representation, • Training/Education Benefits, • Childcare Benefits, • Overtime Pay after 37.5 hours (full time, after 7.5 hours/day), • Shift Differential - Access to Credit Unions - Many Discounts, • The successful Certified Nursing Assistant / CNA candidate will have the flexibility to weekends, and some holidays, • Salary: $23.48 per hour REPORTS TO: Nurse Director of Nursing JOB FUNCTIONS: A job description cannot fully identify all examples of work performed by an employee and should be used as a guideline in understanding the nature of the position. The omission of specific statements of duties does not exclude them from the essential functions of the position if work is similar, related, or is a logical assignment to the position. QUALIFICATIONS: Some geriatric experience is preferable. Must possess a current NYS nurses aide certification and be listed in the New York State RHCF Nurses Aide Registry. THE FOLLOWING DUTIES/RESPONSIBILITIES ARE ESSENTIAL FUNCTIONS OF THE JOB THAT MUST BE SATISFACTORILY MET WITH OR WITHOUT ACCOMMODATION. DEPARTMENTAL: Performs all direct care services in accordance with Resident’s Care Plan. Performs necessary tasks to help resident in ADL’s including, but not limited to walking, toileting, changing residents, prepare for and feed meals with or without assistance. Performs tasks necessary to help resident in personal hygiene such as, but not limited to mouth care, foot care, eye and ear care. Participate in admission of residents as directed by Nurse in charge including, but not limited to greeting resident and family and ensuring room and bed are ready. Participate in transfer and discharge of residents including, but not limited to pack and log. Assist with lifting, turning, moving, positioning, and transporting residents into and out of beds, chairs, bathtubs, wheelchairs, lifts, etc. Perform rehab nursing procedures as instructed, including daily range of motion exercise. Record as indicated. Assist in preparing the resident for physical examinations. Assist with the care of ostomies including, but not limited to, colostomy and ileostomy, as per nurses’ instructions. Care of the dying resident including care of the body and personal effects after death. Assist with maintaining bowel regularity; report to nurse absence of bowel movements as per policy. Participates in and carries out job functions in the Nursing Department’s Program and activities as directed, in accordance with current Federal, State and Local guidelines and regulations, accepted standards of practice and as may be directed by Nursing and/or Director of Nursing or designee. Report all accidents/incidents observed on the shift that they occur and cooperate with the investigation. Observe resident’s rights including, but not limited to knocking before entering the resident’s room; awaiting response and ensure that all nursing care is provided in privacy. Make bed check rounds on all assigned residents every two hours at night (or as directed) and report status to nurse. Participates in pressure ulcer rounds as directed by observing and reporting the presence of pressure areas and skin breakdown to prevent pressure ulcers. Participates in resident teaching as directed and reports response to Nurse. Maintain the confidentiality of all residents’ information as per HIPAA guidelines. Report all changes in the resident’s condition including, but not limited to signs and symptoms of conditions and diseases. Documents and records all entries on flow sheets, CNAAR, etc., such as, but not limited to bowel regularity and food and fluid intake, in an informative and descriptive manner. Record the resident’s food/fluid intake as instructed. Measure and record temperatures, pulse and respirations (TPR’s) and B/P, as instructed. Document and notify Nurse. Assure resident has all devices as per care plan such as splints, cushions, mattress overlays, etc. as indicated. Performs tasks necessary to ensure resident safety, such as but not limited to verifying each resident has a wristband, and using the wristband to identify residents before rendering cares, serving meals, etc., as necessary. Ensure prompt customer services including, but not limited to answer resident calls promptly, address resident issues promptly or seek assistance. Responsible for cleanliness of resident environment including, but not limited to make beds and prepare laundry. Maintenance of resident personal belongings such as clothing, dentures, eyeglasses, hearing aids and prostheses. Keeps Administration/Nursing Administration advised of potential/actual safety hazards. Performs other duties as assigned. FACILITY-WIDE: Must possess the ability to consistently come to work as assigned, including coming to work regularly and on time. Must possess the ability to adhere to the time recording policy, including adhering to meal/break policy/schedules, as assigned. Must comply with departmental dress code requirements including prominently wearing one’s ID card, and maintaining normal levels of personal hygiene and professional appearance. Must have the ability to satisfactorily meet work performance and productivity standards as they relate to the position. Must participate in and adhere to facility programs and activities such as but not limited to, employee health, safety, security and corporate compliance. Must participate in facility mandatory in-service and job training programs and activities, as assigned. Must perform all duties and all interactions in accordance with current Federal, State, Local guidelines and regulations, Facility policies and procedures, and accepted standards of practice. Must have the ability to uphold the highest standards of ethics, integrity and honesty in matters of conduct and behavior as it pertains to work performance, position and profession. Must have the ability to effectively and professionally cope with and manage interactions with patients/residents and their family members and/or visitors, as well as, co-workers, to ensure the best possible care, customer service and satisfaction. Must have the ability to maintain confidentiality in all matters concerning Horizon Care Center resident/patients as well as assigned computer/software and work product. In an emergency, may be asked to perform other functions as deemed necessary. JOB COMPETENCY: Must maintain and timely provide facility with current license/certification as required by the position. Must be able to read, write, speak and understand the English language with sufficient proficiency to meet the essential functions of the position. Must possess the ability to utilize critical thinking skills and make good independent decisions when circumstances warrant such actions. Must be able to readily accept directions and instructions and satisfactorily carry out the same. Must function independently, demonstrate flexibility and have the ability to handle multiple tasks simultaneously. Must be willing to seek out new methods and principles and be willing to incorporate them into existing Nursing Department practices. Must demonstrate ability to maintain satisfactory competency levels and professional standards of practice. Must be able to see and hear or use prosthetics that will enable these senses to function adequately to assure that the essential functions of this position can be fully met. Must have the ability to operate a computer or use prosthetics or devices that will enable such use. Must be physically able to operate Horizon Care Center specific equipment in relation to the position or use prosthetics or devices that will enable such use. SETTING: Must be able to perform duties throughout Horizon Care Center. Must be able to sit, stand, walk, climb, stretch, and bend with sufficient ability to meet the essential functions of the position. Must be able to stand, lift, push and pull at least 50 lbs Must be in good general health and demonstrate emotional stability with sufficient proficiency to meet the essential functions of the position. May be subject to frequent interruptions May be subject to hostile and emotionally upset residents, family members, etc. Must be able to work beyond normal working hours, on weekends, and in other positions temporarily, when necessary. Is subject to stay or call back during an emergency (such as but not limited to severe weather, utilities failure, evacuation, disasters etc)

Job Description Job description Central Station Alarm Dispatcher / Customer Service Wanted! Long Island based security monitoring company located in the South Nassau Area is looking for motivated individuals to be a part of our customer service / central station / data entry departments. Job duties to include data entry, dispatching alarms to proper authorities and notifying customer of alarm conditions and answering incoming calls. Enter customer account information into account database. Monitor alarm signals and respond to alarms using the information provided on instruction screens. Places necessary outgoing calls to verify an alarm, dispatch the proper authorities, and notify responsible parties. Needs the ability to remain calm and speak clearly to customers. Properly documents all responses for the alarm within the alarm monitoring software. Other duties to be assigned as needed. Great Benefits • Flexible Work Shift and Hours, • 401k with Employer Match, • Available Health Insurance, • Paid Vacation Time After 1 Year Requirements Candidates must possess a minimum of one year customer service or call center experience. Excellent verbal and written communications skills are a must. Knowledge of basic computer functions including Microsoft Windows. Ability to type 20 Wpm minimum. Candidates must possess strong organizational skills, ability to multi-task and be detail oriented. High School Diploma or equivalent is required. Bilingual English / Spanish a Plus Excellent communication and customer service skills. Reliable work ethic. Ability to complete tasks in a timely manner. Needs the ability to prioritize. Needs the ability to work independently or as a team member. Must have the flexibility to work weekends or other shifts. Benefits available. Job Type: Full-time

Job DescriptionTelephone Member Service Representative Join our team and begin writing your next success story with us. If you’re looking for a place where culture and leadership matter, look no further. Whether you work here, bank here, or are just getting to know us — this is what it feels like to be part of Jovia. We are Jovia Financial Credit Union. Our name evokes joy, a feeling of optimism, trust, and “banking on the bright side”. We are a new kind of credit union, one that combines service and value with the convenience that today’s technologies allow. At Jovia, we have provided brighter banking for over 85 years, driven by values like innovation, convenience, and community. As a not-for-profit organization, we focus on what’s best for our members, not profits - Come see for yourself! Awarded as one of the best places to work, Jovia has more than $4 billion in assets, 240,000 members, and 500+ employees, we attract the best and the brightest talent-- who do the right thing and present a can-do spirit in a culture of fun, fulfilment, advancement, and development. Find your joy here, every day. Our employees are passionate about our mission, growing through professional development and making a real difference through community involvement and service. We offer a diverse, inclusive work environment with flexible opportunities and competitive benefits. Join us in shaping the future of banking by joining our team. We give you Benefits that Go Beyond Your Paycheck: • Competitive compensation with paid training, • Engaged Managers who value your input, are transparent, and provide coaching for your success, • Professional Development with growth opportunities and a supportive learning environment, • A friendly, inviting work culture filled with social activities that inspire creativity and collaboration, • Retirement Benefits, featuring a 401(k) with a generous match plus a defined pension plan, • Comprehensive benefits including Medical, Dental, and Vision coverage, • Employee Activity Groups that foster a sense of belonging and teamwork, • Tuition Reimbursement and School Loan Repayment plans for Full-Time employees, • Gym Reimbursement and Employee Wellness time off to support your health and wellness, • Flexible PTO options that include vacation payout and sick time incentive payouts, • Discounts on Employee Loans to help you create financial success, • Supplemental Benefits such as Pet Insurance, Legal plan, and AFLAC plans, • A CEO with brilliant vision and aspirationWant to know why we’re so happy? Click here to learn and meet our CEO!Find out what life at Jovia is like ... https://www.jovia.org/life-at-jovia What you will be doing:, • Ability to work in multiple queues (basic, advanced, advertise), while handling member and non-member telephone calls regarding multiple inquiry types which include but are not limited to: Credit union products and services, account/loan/line specific information and transactions (transfers, withdrawals, advances, payments, check orders, password amp; PIN resets, etc.), all while verifying member specific information to maintain the security of all account information, • Process and/or forward external payment requests from members, • Assist with member live chats, • Cross selling products and services, • Meet amp; exceed all productivity, sales and quality goalsWhat we need from you:, • College degree or minimum two years relevant experience in the financial industry or in a customer service Call Center environment., • Previous sales experience is preferred in the financial services industry., • Must possess excellent verbal communication skills along with a positive, upbeat and enthusiastic personality., • Professional telephone demeanor, the skills to handle difficult members with tact, empathy and professionalism, coupled with the ability to function with minimum supervision., • Computer literate, with a working knowledge of Windows (Word, Excel, Outlook) and the internet. Must achieve Level 1 lending authority within four months of hire. Be part of a growing not-for-profit organization where People are Everything—You are important to us. Help our members meet their financial goals and achieve their dreams. Let’s talk! At Jovia, we celebrate innovation, diversity, teamwork, excellence, and integrity. We are an equal opportunity employer and offer competitive compensation and benefits packages to recruit, retain, and reward top talent. We would like to be your partner in success and happiness!We provide a competitive salary that aligns with qualifications and experience. Compensation may differ based on factors including experience, skill set, and current performance (if applicable). While candidates who do not fulfill the minimum requirements may be considered, this may require a position level, salary, or salary grade adjustment to reflect current experience. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) #ZR

Job Description Title: Customer Service Manager Employee Status: Regular Full Time Work From Home Option: Hybrid - 2 Days/Week (40% Remote) FLSA Status: Exempt Job Overview: The Customer Service Manager directs and oversees the operations in the customer service call center. He/she is responsible for the strategic planning of this department and for maintaining policies and procedures that enable and encourage the optimum performance of the department ensuring that our staff delivers a world class Customer Experience on every interaction. Essential Functions: • Directs and supervises the customer service supervisors and their respective teams., • Maintains all NYRA Bets Customer records and ensures AML follows all laws, regulations and demonstrates “best practices” regarding customer information., • Performs a variety of managerial duties, which include organizing, planning, and assigning work to be done; collaborating with our reporting analyst to determine appropriate staffing levels and schedule needs; ensures that all work is done in accordance within established policies and procedures; maintains attendance records, conducts performance reviews; addresses and resolves performance and/or behavioral issues with corrective actions; trains and develops staff; communicates changes in the operation with other departments to ensure a smooth workflow; develops and implements improvements to existing operating policies and procedures; and hires new employees;, • Handles escalated issues with customers in a professional and timely manner., • Coordinates, develops, and implements improvements to existing policies and procedures while ensuring that said updates are approved by senior NYRA Customer Service leadership., • Oversees the weekly payroll for the customer service team., • Maintains a strong relationship with other departments and vendors., • Enhances job performance by applying up-to-date professional and technical knowledge gained by attending seminars, conferences, training, and reviewing professional publications., • Stays up to date and in compliance with employment-related laws and regulations in the states our employees reside., • Leads by example by embodying our core values and actively driving a culture where the Customer Experience is the top priority., • Performs other duties as assigned by senior management. Qualifications: • Education: Associate Degree or High School Degree or GED and equivalent experience, • Experience: 10 Years of Customer Services and Hospitality Experience 3 Years Managerial Experience Strong customer service experience, preferably in a call center environment Other Requirements: On call availability outside of scheduled work hours required to liaise with corresponding support departments to resolve emergencies including but not limited to: • Communications outages (Agents unable to receive calls/chats because of technology issues), • Tool outages/issues (wagering issues, cohort/customer specific access issues, platform issues), • Employee/Contact Center emergencies (fire, threats, medical, etc.) Knowledge Required: Customer Service Call Center tools and programs Workforce Management – scheduling/staffing MS Office/Google workspace (Gsuite) Summary of Physical Requirements and Work Environment: This position is primarily office-based and sedentary, requiring prolonged periods of sitting, computer use, and frequent operation of telephones and customer service systems. Occasional standing, walking, bending, twisting, and lifting of materials up to 10 pounds may be required. The work environment is a professional call center setting that requires effective communication, multitasking, and availability to respond to operational, technology, and employee emergencies, including outside of normal business hours. Pay Range / Salary:

Job Description Join Our Team! At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact. Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting. Key Responsibilities: Customer Support • Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations., • Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns., • Troubleshoot wireless devices, network issues, and feature functionality., • Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations. Retail Partner Support • Act as the AT&T subject-matter expert for retail employees and third-party labor partners., • Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations., • Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience. Work Environment & Schedule Expectations • This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day., • Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs., • Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands. Operational Excellence • Navigate multiple systems simultaneously while engaging with customers in real time., • Document all interactions thoroughly and accurately., • Adhere to company policies, compliance requirements, and privacy standards., • Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores., • Execute and maintain approved planograms for mobile devices and signage, • Maintain inventory accuracy for display devices and fixtures, • Add, remove, and reposition phones, fixtures, and promotional material per planogram updates Collaboration & Communication • Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents., • Share insights on recurring issues to improve processes and customer experience., • Maintain a positive, professional demeanor during all interactions. Requirements Required Skills & Qualifications • Strong customer service and communication skills., • Ability to handle high-stress or escalated situations with professionalism., • Proficient in multitasking and navigating complex systems., • Detail-oriented with strong problem-solving abilities., • Ability to work flexible hours, including evenings, weekends, or holidays as needed. Preferred Qualifications • Experience in wireless communications, retail customer service, or technical support, • Previous call center or retail support experience is a plus. What We Offer • Comprehensive training and development programs, • A supportive and engaging team environment, • Opportunities for career growth and advancement Benefits • Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period!, • 401k Plan with employer matching after one year of employment, • Paid vacation, personal/sick days, and bereavement time after 90 days, • Employee Profit Sharing Program, • 50% AT&T wireless discount, • Paid training, • Advancement opportunities, we prefer to promote from within!

Job DescriptionBenefits: • 401(k) matching, • Competitive salary, • Opportunity for advancement, • Paid time off, • Training & development Customer Service Representative – Jumpstart Your Career in Insurance Learn. Grow. Build a Future with Purpose. We’re hiring a Customer Service Representative who is eager to learn the insurance business from the ground up. In this role, you’ll support clients, assist agents, and develop the foundational skills needed to grow into a licensed insurance professional. This isn’t just a job—it’s a stepping stone into a respected industry with long-term potential and clear opportunities for advancement. Role Overview As a Customer Service Representative, you’ll play a key role in supporting client relationships and daily agency operations. You’ll gain hands-on experience, build confidence in client interactions, and begin developing the skills needed for future success in a licensed, sales-oriented role. Key Responsibilities • Respond to client inquiries with accuracy, professionalism, and empathy, • Assist with policy changes, coverage questions, and basic claims support, • Maintain organized, accurate, and up-to-date customer records, • Partner with licensed agents to ensure client needs are met effectively, • Identify potential coverage opportunities through meaningful conversations, • Participate in training to build confidence and readiness for future sales responsibilities What We’re Looking For, • Strong communication skills with a friendly, professional demeanor, • Organized, detail-oriented, and able to manage multiple priorities, • A genuine desire to help others and grow within a long-term career path, • Comfortable in customer-facing roles (retail, hospitality, or call center experience is a plus), • Interest in obtaining an insurance license—support provided, • Previous customer service or administrative experience preferred What We Offer, • Hands-on experience in a professional insurance agency setting, • Clear pathway toward licensing and advancement into sales roles, • Ongoing training, mentorship, and career development support, • A collaborative, team-oriented environment that encourages growth, • A stable, future-focused career path in a high-demand industry Ready to build valuable skills and launch your career? Apply today and take your first step into the insurance industry. Equal Opportunity Employer Pete Mathison State Farm is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all applicants and employees and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.

Job Description Title: Customer Service Representative Employee Status: Regular Full Time Work From Home Option: Hybrid - 2 Days/Week (40% Remote) FLSA Status: Non-Exempt Job Overview: The Customer Service Representative is primarily responsible for providing effective customer service for all internal and external calls by utilizing in-depth knowledge of company products and programs as well as team player within the department. Essential Functions: • Provide general customer service information. (Hours of operation, directions, etc.), • Ability to handle heavy call volumes of both inbound and outbound., • Assist NYRA Bets and all other affiliate partners/customers with account inquiries., • Troubleshoot password and basic technical/app inquiries., • Research any misapplied information or customer discrepancies., • Provide special event, promotions and wagering details., • Assist customer via telephone and live chat as needed., • Performs other duties as assigned by supervisors or other senior management. Qualifications: • High School Diploma or Technical Certification, • Minimum three (3) years of experience in a call center or a customer service position with focus on customer, responding to and/or resolving customer inquiries via phone, live chat, and email, • Must have the flexibility to work weekends, holidays, or other shifts, • Must have a dedicated/secure space when working from home, • Strong computer skills (Microsoft and basic internet navigation), • Able to handle high call volumes and excellent phone etiquette, • Strong Organizational skills, • Attention to detail, • Ability to multi-task and data entry, • Strong verbal communication, • Protect organizations values by keeping information confidential., • Ability to adapt quickly to change, learn, and balance the understanding of different products Summary of Physical Requirements and Work Environment: This position is primarily sedentary and requires prolonged periods of sitting and working at a computer. The employee must be able to communicate effectively by telephone and live chat, perform frequent computer and data-entry tasks, and operate standard office equipment. The role requires the ability to maintain focus and manage multiple customer inquiries in a fast-paced, high-volume environment. Pay Range / Salary: $17.00/per hour

Job Description $1500 sign on bonus POSITION SUMMARY: - Assists with the planning, organization, development, coordination and direction of the Nursing Department in its Programs and activities in accordance with current Federal, State and Local guidelines and regulations, accepted standards of practice and as may be directed by Administration and/or Director of Nursing REPORTS TO: RN Manager Director of Nursing JOB FUNCTIONS: A job description cannot fully identify all examples of work performed by an employee and should be used as a guideline in understanding the nature of the position. The omission of specific statements of duties does not exclude them from the essential functions of the position if work is similar, related, or is a logical assignment to the position. QUALIFICATIONS: Registered Professional Nurse. Bachelor of Science in Nursing or related health care field preferred. Previous supervisory experience of at least 2 years in a long term care facility preferred. PRI certification a plus. Knowledge of MDS and Care Plans. IV certification a plus. THE FOLLOWING DUTIES/RESPONSIBILITIES ARE ESSENTIAL FUNCTIONS OF THE JOB THAT MUST BE SATISFACTORILY MET WITH OR WITHOUT ACCOMMODATION DEPARTMENTAL: Assists with the planning, organization, development, coordination and direction of the Nursing Department in its Programs and activities in accordance with current Federal, State and Local guidelines and regulations, accepted standards of practice and as may be directed by Administration and/or Director of Nursing Directly supervises assigned staff which includes but is not limited to, participating in orientation, manage staff performance in relation to the position’s standards, and monitor time and attendance. Exercises good independent judgment and discretion in effectively managing assigned staff by, but not limited to, conducting performance appraisals, corrective disciplinary action and other supervisory interventions which may affect a change in the assigned staff’s status of employment. Makes recommendations to Department Head or designee, as to the hiring, firing, advancement, promotion or any other change in employment status. Supervises and directs the activities of all nursing personnel on their shift to assure the provision of quality care in a safe and therapeutic environment. Makes rounds at least twice per shift to each unit assure same and assess and residents, staff, or other pertinent issues. Responsible for the evaluation and monitoring of all levels of resident care through on-site observations and audits, including the evaluation of Interim Care Plans for quality, appropriateness and effectiveness. Oversee/coordinate the tasks of the Night Supervisors and other assigned staff. Assures through supervision, monitoring and auditing that all responsibilities of assigned staff’s job descriptions are fulfilled. Responsible to identify educational needs. Inservice staff in general staff meetings, specific unit meetings and individual meetings as necessary. Identify staff issues; ensure compliance to standards, policies and philosophies. Institute disciplinary measures as appropriate. Notify DNS/ADNS. Conducts regular meetings with staff. Carries out major assignments in conducting the clinical care operations of the business. Has authority to negotiate and bind the facility on significant matters. Investigates and resolves matters of significance on behalf of management. Represents the facility in handling complaints, arbitrating disputes, or resolves grievances. The RN Supervisor’s responsibilities have a significant impact on the clinical care operations of the facility. RN Supervisor has the authority to formulate, affect, interpret, and implement management policies and operating practices with regard to Nursing responsibilities. RN Supervisor responsibilities affect facility operations to a substantial degree. Participates in the development, interpretation and implementation of the nursing department’s philosophy, objectives, standards, policies and procedures. Responsible for coordination of the activities/resident care of the evening/night shift. Has the authority to initiate, coordinate and participate in all investigations evaluations of accidents/incidents such as, but not limited to: Responding and evaluating all accidents/incidents. Signing off on Accident/Incident reports. Notifies ADNS/DNS of injuries of unknown origin. Directs nursing staff in the correct completion of Accident/Incident forms. Initiates and participates in investigation of injuries of unknown origin. Ensure that the physician sees all residents who have an incident/accident. Ensures that the resident is requested to state his/her version of the accident/incident, and he/she or designated other is given a copy. Checks all Accident/Incident forms for completeness accuracy. Inservices staff as necessary to complete forms correctly. Ensures that all follow-up documentation required is completed by the licensed nurse. Ensure care plan is updated on the shift in which the accident/incident occurred. Ensures all necessary follow-up is initiated and provided to the resident. Emphasizes through on-site monitoring and direction adherence to residents’ rights in all aspects of care. Ensures that documentation on 24 hour report is accurate/ thorough and follows through on all residents listed on the 24 hour report. Monitors all residents on oxygen, tube feedings, suctioning, pressure ulcer care protocols, and behavioral problems, and any other residents’ needs. Emphasizes through direction, monitoring and auditing the importance and requirements of Infection Control in all aspects of care. Ensures isolation technique is maintained. Emphasizes universal precautions. Observes and assist in Dining Room during resident meal times and ensures that all staff are present and performing their dining room assignment. Ensures that nursing staffing patterns and assignments scheduled are maintained: Provides appropriate relief staffing when needed. Assures that resident services rendered by nursing staff are not interrupted. Supervises and monitors the assignment of staff breaks and meal time to assure continuity of care provided. Each supervisor is responsible to review the daily schedule. Participation in QA program through completion of audits and developing/implementing corrective action. Attend seminars, conferences, etc., as deemed necessary. Ensure through observation and documentation audits, that all residents with pressure ulcers have documentation following the specific pressure ulcers protocol. Ensures resident chart, forms, and other documents are prepared for the physician visit. Ensures any orders written by the physician have been noted and transcribed correctly through audits. Facilitates continuous improvement for staff via conferences, seminars and professional groups to stay current with changes in long term care. Serves as a role model in professionalism, conduct, appearance and continuous improvement. Reports daily to the DNS/ADNS/RN Manager on all pertinent issues and maintains open communications with the DNS/ADNS/ RN Manager on all issues relevant to residents and staff. Responsible for coordinating and assisting in all resident and staff emergencies; assures that emergency procedures are followed through; reports to ADNS/DNS/Administrator-On-Call where appropriate. Communicates with RN Managers and assures continuity of care to all residents as per RN Managers’ instructions and resident care plans. Communicates all issues relevant to the unit/residents to RN Manager. All other duties as directed by DNS/ADNS. Keeps inventory, order, and maintain supplies needed for evening/night shift. Performs other duties as assigned. FACILITY-WIDE: Must possess the ability to consistently come to work as assigned, including coming to work regularly and on time. Must possess the ability to adhere to the time recording policy, including adhering to meal/break policy/schedules, as assigned. Must comply with departmental dress code requirements including prominently wearing one’s ID card, and maintaining normal levels of personal hygiene and professional appearance. Must have the ability to satisfactorily meet work performance and productivity standards as they relate to the position. Must participate in and adhere to facility programs and activities such as but not limited to, employee health, safety, security and corporate compliance. Must participate in facility mandatory in-service and job training programs and activities, as assigned. Must perform all duties and all interactions in accordance with current Federal, State, Local guidelines and regulations, Facility policies and procedures, and accepted standards of practice. Must have the ability to uphold the highest standards of ethics, integrity and honesty in matters of conduct and behavior as it pertains to work performance, position and profession. Must have the ability to effectively and professionally cope with and manage interactions with patients/residents and their family members and/or visitors, as well as, co-workers, to ensure the best possible care, customer service and satisfaction. Must have the ability to maintain confidentiality in all matters concerning Horizon Care Center resident/patients as well as assigned computer/software and work product. In an emergency, may be asked to perform other functions as deemed necessary. JOB COMPETENCY: Must maintain and timely provide facility with current license/certification as required by the position. Must be able to read, write, speak and understand the English language with sufficient proficiency to meet the essential functions of the position. Must possess the ability to utilize critical thinking skills and make good independent decisions when circumstances warrant such actions. Must possess leadership and supervisory ability and the willingness to work harmoniously with professional and non-professional personnel. Must function independently, demonstrate flexibility and have the ability to handle multiple tasks simultaneously. Must be willing to seek out new methods and principles and be willing to incorporate them into existing Nursing Department practices. Must demonstrate ability to maintain satisfactory competency levels and professional standards of practice. Must be able to see and hear or use prosthetics that will enable these senses to function adequately to assure that the essential functions of this position can be fully met. Must have the ability to operate a computer or use prosthetics or devices that will enable such use. Must be physically able to operate Horizon Care Center specific equipment in relation to the position or use prosthetics or devices that will enable such use. SETTING: Must be able to perform duties throughout Horizon Care Center. Must be able to sit, stand, walk, climb, stretch, and bend with sufficient ability to meet the essential functions of the position. Must be able to stand, lift, push and pull at least 50 lbs Must be in good general health and demonstrate emotional stability with sufficient proficiency to meet the essential functions of the position. May be subject to frequent interruptions May be subject to hostile and emotionally upset residents, family members, etc. Must be able to work beyond normal working hours, on weekends, and in other positions temporarily, when necessary. Is subject to stay or call back during an emergency (such as but not limited to severe weather, utilities failure, evacuation, disasters etc)

Job Description POSITION SUMMARY: - Assists with the planning, organization, development, coordination and direction of the Nursing Department in its Programs and activities in accordance with current Federal, State and Local guidelines and regulations, accepted standards of practice and as may be directed by Administration and/or Director of Nursing REPORTS TO: RN Manager Director of Nursing JOB FUNCTIONS: A job description cannot fully identify all examples of work performed by an employee and should be used as a guideline in understanding the nature of the position. The omission of specific statements of duties does not exclude them from the essential functions of the position if work is similar, related, or is a logical assignment to the position. QUALIFICATIONS: Registered Professional Nurse. Bachelor of Science in Nursing or related health care field preferred. Previous supervisory experience of at least 2 years in a long term care facility preferred. PRI certification a plus. Knowledge of MDS and Care Plans. IV certification a plus. THE FOLLOWING DUTIES/RESPONSIBILITIES ARE ESSENTIAL FUNCTIONS OF THE JOB THAT MUST BE SATISFACTORILY MET WITH OR WITHOUT ACCOMMODATION DEPARTMENTAL: Assists with the planning, organization, development, coordination and direction of the Nursing Department in its Programs and activities in accordance with current Federal, State and Local guidelines and regulations, accepted standards of practice and as may be directed by Administration and/or Director of Nursing Directly supervises assigned staff which includes but is not limited to, participating in orientation, manage staff performance in relation to the position’s standards, and monitor time and attendance. Exercises good independent judgment and discretion in effectively managing assigned staff by, but not limited to, conducting performance appraisals, corrective disciplinary action and other supervisory interventions which may affect a change in the assigned staff’s status of employment. Makes recommendations to Department Head or designee, as to the hiring, firing, advancement, promotion or any other change in employment status. Supervises and directs the activities of all nursing personnel on their shift to assure the provision of quality care in a safe and therapeutic environment. Makes rounds at least twice per shift to each unit assure same and assess and residents, staff, or other pertinent issues. Responsible for the evaluation and monitoring of all levels of resident care through on-site observations and audits, including the evaluation of Interim Care Plans for quality, appropriateness and effectiveness. Oversee/coordinate the tasks of the Night Supervisors and other assigned staff. Assures through supervision, monitoring and auditing that all responsibilities of assigned staff’s job descriptions are fulfilled. Responsible to identify educational needs. Inservice staff in general staff meetings, specific unit meetings and individual meetings as necessary. Identify staff issues; ensure compliance to standards, policies and philosophies. Institute disciplinary measures as appropriate. Notify DNS/ADNS. Conducts regular meetings with staff. Carries out major assignments in conducting the clinical care operations of the business. Has authority to negotiate and bind the facility on significant matters. Investigates and resolves matters of significance on behalf of management. Represents the facility in handling complaints, arbitrating disputes, or resolves grievances. The RN Supervisor’s responsibilities have a significant impact on the clinical care operations of the facility. RN Supervisor has the authority to formulate, affect, interpret, and implement management policies and operating practices with regard to Nursing responsibilities. RN Supervisor responsibilities affect facility operations to a substantial degree. Participates in the development, interpretation and implementation of the nursing department’s philosophy, objectives, standards, policies and procedures. Responsible for coordination of the activities/resident care of the evening/night shift. Has the authority to initiate, coordinate and participate in all investigations evaluations of accidents/incidents such as, but not limited to: Responding and evaluating all accidents/incidents. Signing off on Accident/Incident reports. Notifies ADNS/DNS of injuries of unknown origin. Directs nursing staff in the correct completion of Accident/Incident forms. Initiates and participates in investigation of injuries of unknown origin. Ensure that the physician sees all residents who have an incident/accident. Ensures that the resident is requested to state his/her version of the accident/incident, and he/she or designated other is given a copy. Checks all Accident/Incident forms for completeness accuracy. Inservices staff as necessary to complete forms correctly. Ensures that all follow-up documentation required is completed by the licensed nurse. Ensure care plan is updated on the shift in which the accident/incident occurred. Ensures all necessary follow-up is initiated and provided to the resident. Emphasizes through on-site monitoring and direction adherence to residents’ rights in all aspects of care. Ensures that documentation on 24 hour report is accurate/ thorough and follows through on all residents listed on the 24 hour report. Monitors all residents on oxygen, tube feedings, suctioning, pressure ulcer care protocols, and behavioral problems, and any other residents’ needs. Emphasizes through direction, monitoring and auditing the importance and requirements of Infection Control in all aspects of care. Ensures isolation technique is maintained. Emphasizes universal precautions. Observes and assist in Dining Room during resident meal times and ensures that all staff are present and performing their dining room assignment. Ensures that nursing staffing patterns and assignments scheduled are maintained: Provides appropriate relief staffing when needed. Assures that resident services rendered by nursing staff are not interrupted. Supervises and monitors the assignment of staff breaks and meal time to assure continuity of care provided. Each supervisor is responsible to review the daily schedule. Participation in QA program through completion of audits and developing/implementing corrective action. Attend seminars, conferences, etc., as deemed necessary. Ensure through observation and documentation audits, that all residents with pressure ulcers have documentation following the specific pressure ulcers protocol. Ensures resident chart, forms, and other documents are prepared for the physician visit. Ensures any orders written by the physician have been noted and transcribed correctly through audits. Facilitates continuous improvement for staff via conferences, seminars and professional groups to stay current with changes in long term care. Serves as a role model in professionalism, conduct, appearance and continuous improvement. Reports daily to the DNS/ADNS/RN Manager on all pertinent issues and maintains open communications with the DNS/ADNS/ RN Manager on all issues relevant to residents and staff. Responsible for coordinating and assisting in all resident and staff emergencies; assures that emergency procedures are followed through; reports to ADNS/DNS/Administrator-On-Call where appropriate. Communicates with RN Managers and assures continuity of care to all residents as per RN Managers’ instructions and resident care plans. Communicates all issues relevant to the unit/residents to RN Manager. All other duties as directed by DNS/ADNS. Keeps inventory, order, and maintain supplies needed for evening/night shift. Performs other duties as assigned. FACILITY-WIDE: Must possess the ability to consistently come to work as assigned, including coming to work regularly and on time. Must possess the ability to adhere to the time recording policy, including adhering to meal/break policy/schedules, as assigned. Must comply with departmental dress code requirements including prominently wearing one’s ID card, and maintaining normal levels of personal hygiene and professional appearance. Must have the ability to satisfactorily meet work performance and productivity standards as they relate to the position. Must participate in and adhere to facility programs and activities such as but not limited to, employee health, safety, security and corporate compliance. Must participate in facility mandatory in-service and job training programs and activities, as assigned. Must perform all duties and all interactions in accordance with current Federal, State, Local guidelines and regulations, Facility policies and procedures, and accepted standards of practice. Must have the ability to uphold the highest standards of ethics, integrity and honesty in matters of conduct and behavior as it pertains to work performance, position and profession. Must have the ability to effectively and professionally cope with and manage interactions with patients/residents and their family members and/or visitors, as well as, co-workers, to ensure the best possible care, customer service and satisfaction. Must have the ability to maintain confidentiality in all matters concerning Horizon Care Center resident/patients as well as assigned computer/software and work product. In an emergency, may be asked to perform other functions as deemed necessary. JOB COMPETENCY: Must maintain and timely provide facility with current license/certification as required by the position. Must be able to read, write, speak and understand the English language with sufficient proficiency to meet the essential functions of the position. Must possess the ability to utilize critical thinking skills and make good independent decisions when circumstances warrant such actions. Must possess leadership and supervisory ability and the willingness to work harmoniously with professional and non-professional personnel. Must function independently, demonstrate flexibility and have the ability to handle multiple tasks simultaneously. Must be willing to seek out new methods and principles and be willing to incorporate them into existing Nursing Department practices. Must demonstrate ability to maintain satisfactory competency levels and professional standards of practice. Must be able to see and hear or use prosthetics that will enable these senses to function adequately to assure that the essential functions of this position can be fully met. Must have the ability to operate a computer or use prosthetics or devices that will enable such use. Must be physically able to operate Horizon Care Center specific equipment in relation to the position or use prosthetics or devices that will enable such use. SETTING: Must be able to perform duties throughout Horizon Care Center. Must be able to sit, stand, walk, climb, stretch, and bend with sufficient ability to meet the essential functions of the position. Must be able to stand, lift, push and pull at least 50 lbs Must be in good general health and demonstrate emotional stability with sufficient proficiency to meet the essential functions of the position. May be subject to frequent interruptions May be subject to hostile and emotionally upset residents, family members, etc. Must be able to work beyond normal working hours, on weekends, and in other positions temporarily, when necessary. Is subject to stay or call back during an emergency (such as but not limited to severe weather, utilities failure, evacuation, disasters etc)

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