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\n American Traveler is seeking a travel Cath Lab Technologist for a travel job in Jersey City, New Jersey. Job Description & Requirements\n \n • Specialty: Cath Lab Technologist\n, • Discipline: Allied Health Professional\n, • Start Date: 11/30/2026\n, • Duration: 13 weeks\n, • 40 hours per week\n, • Shift: 10 hours, days\n, • Employment Type: Travel\n \n Assignment Overview\n \n • Shift: Days, 4x10hrs\n, • Hours: 40 hrs/wk\n, • Start Date: Nov 30, 2026\n, • Length: 13 weeks\n, • Openings: 1\n Description\n American Traveler is hiring a Cardiac/Neuro Cath Lab Technologist for a teaching hospital's interventional cath lab, requiring BLS, ACLS, and CCI RCIS or ARRT(R) certification with fluoroscopy and neuro experience. Details\n \n • Diagnostic and Interventional Cardiac Cath Lab and Neuro Interventional Cath Lab setting\n, • Adult patient population with 4 rooms and 13 beds\n, • 4x10 hour day shifts from 8:00 AM to 6:30 PM\n, • One 24-hour weekend call per month (Saturday and Sunday)\n, • Must float within skillset without exception\n, • Epic EMR required\n Requirements\n \n, • NJ Radiologic Technologist license required, if applicable\n, • BLS and ACLS certifications required\n, • CCI RCIS or ARRT(R) certification required\n, • Minimum 1 year experience required, 2 years preferred\n, • Fluoroscopy and Neuro experience required\n, • Teaching hospital experience required\n, • Community hospital, LTAC, and Trauma Level I/II experience preferred\n, • Skilled in scrubbing and maintaining sterile field, prepping access site\n, • Proficient in carotid angiography/angioplasty/stenting, neuro embolization/thrombolysis/thrombectomy, cerebral angiography, and endovascular interventions\n, • Cardiac skills including stent placement, hemodynamic monitoring, IABP placement/removal, Impella insertion, LHC, RHC, PCI, PTCA, PFO closure, pericardiocentesis, temporary pacemaker, TAVR, VAD insertion, and CardioMEMS procedures\n, • Experience with fluoroscopy, ultrasound, defibrillators, ACIST, Impella, IABP, and Penumbra equipment\n, • Dysrhythmia interpretation and recognition of life-threatening arrhythmias required\n, • Experience with isolation precautions/PPE and rapid response/code teams\n, • EPS, ablation, cardioversion, AICD placement/programming, LAAC, and PPM insertion preferred\n, • Management or lead experience preferred\n Additional Information\n \n, • Responsibilities include equipment setup, EKG lead placement, stocking supplies, and maintaining equipment and inventory\n, • Level II Regional Trauma Center and full-service heart hospital with a 24/7 cardiac cath lab performing diagnostic and interventional procedures including emergency angioplasty, TAVR, PFO closure, and WATCHMAN procedures\n, • Dedicated Neuro Interventional Cath Lab with advanced 3D angiographic imaging for stroke, cerebral aneurysm, and AVM treatment\n, • Must work or provide on-call coverage for 1 of 2 or 2 of 3 winter holidays (Thanksgiving, Christmas, New Year's)\n, • First-time travelers will not be considered\n, • Local candidates accepted at the same rate\n, • Previous employees of the health system must be separated for at least 1 year before returning as a traveler\n \n \n American Traveler Job ID #P-785519. Pay package is based on 10 hour shifts and 40.0 hours per week (subject to confirmation) with tax-free stipend amount to be determined. Posted job title: Travel Cath Lab / EP Technologist - Cardiac Cath Lab About American Traveler\n \n With over 25 years of experience, American Traveler has established a reputation for outstanding customer service. Our team ensures a smooth, worry-free experience for those starting on or expanding their travel nursing and allied careers. \n With thousands of travel nursing and allied jobs nationwide, our attentive and approachable recruiters find positions that align perfectly with your career aspirations and personal requirements. \n American Traveler offers exceptional benefits, including premium medical, dental, vision and life insurance beginning day one of your assignment, generous 401(k) match, substantial housing stipends, and more. Additionally, with 24/7 support and access to our in-house clinicians, you are assured confidence and comfort throughout your assignment. \n With our team behind you, you can relax and enjoy a rewarding travel career. \n \n \n

Job Description Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster. We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI. We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services. If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe. About This Role: Crusoe Cloud is revolutionizing high-performance computing by offering sustainable, low-cost GPU compute power. As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and computational biology. You will be the primary point of contact for technical support, ensuring our customers can seamlessly utilize Crusoe Cloud to achieve their goals. This role directly impacts Crusoe's mission by enabling our customers to accelerate their research and development, contributing to a more sustainable future. You will be involved in exciting projects, working with cutting-edge technologies and collaborating with a talented team to solve complex challenges. The ideal candidate is a highly motivated and experienced technical professional with a passion for customer success, a deep understanding of cloud technologies, and a commitment to Crusoe's values. This is a full-time position. About This role: Crusoe Cloud is revolutionizing high-performance computing by offering sustainable, low-cost GPU compute power. As a Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and computational biology. You will be the primary point of contact for technical support, ensuring our customers can seamlessly utilize Crusoe Cloud to achieve their goals. This role directly impacts Crusoe's mission by enabling our customers to accelerate their research and development, contributing to a more sustainable future. You will be involved in exciting projects, working with cutting-edge technologies and collaborating with a talented team to solve complex challenges. The ideal candidate is a highly motivated and experienced technical professional with a passion for customer success, a deep understanding of cloud technologies, and a commitment to Crusoe's values. This is a full-time position. What You’ll Be Working On: Weekend Shift Schedule: Wednesday – Sunday, or Saturday – Wednesday (5-day work week, includes weekend coverage). On-site required for weekday shifts. Compensation reflects a 10% increase for this schedule. Customer Support: Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+). On-Call Rotation: Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues. Incident Management: Primary point of contact for incident management, focusing on initial triage, communication, and procedural rigor throughout the incident lifecycle. You'll lead response efforts, ensuring clear communication with both technical and non-technical stakeholders and acting as a customer advocate to minimize disruption. Troubleshooting: Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools. Alert Triage and Maintenance: Manage alert triage, prepare for maintenance windows, and conduct node delivery testing. Collaboration: Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery. Global Teamwork: Adhere to global team collaboration and handoff processes for ticketing and on-call procedures. Knowledge Sharing: Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs). What You’ll Bring to the Team: Education/Experience: Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience. Linux Proficiency: Strong command-line interface (CLI) skills in Linux environments. Version Control: Proficiency with Git for code management and collaboration. Customer Support Experience: 5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments. Cloud Technologies: Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana). Public Cloud Knowledge: Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP). Communication Skills: Excellent communication and customer service skills, including the ability to prioritize competing escalations. HPC Knowledge: Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN). Bonus Points: Certifications: CKA, CKAD, CKS, KCNA, AWS Machine Learning - Specialty, Data Analytics - Specialty, Solutions Architect - Professional, Developer - Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi-modal, Infiniband, Linux Foundation IT Associate, System Administrator. Cloud Expertise: Deep understanding of specific cloud platforms and services. Automation Skills: Experience with automation tools and scripting languages. Problem-Solving Abilities: Demonstrated ability to analyze complex technical issues and develop effective solutions. Collaboration and Mentorship: Proven ability to mentor, train, and onboard colleagues. Passion for Sustainability: A strong interest in contributing to a more sustainable future through technology. Benefits: Competitive compensation and equity packages Restricted Stock Units Paid time off, paid holidays & leave of absence programs Comprehensive health, dental & vision insurance Employer contributions to HSA account Paid parental leave Paid life insurance, short-term and long-term disability Professional development & tuition reimbursement Mental health & wellness support Commuter benefits (parking & transit) Cell phone stipend 401(k) Retirement plan with company match up to 4% of salary Volunteer time off Global travel insurance & emergency assistance Daily meals allowance Additional perks & programs specific to location Compensation Range Compensation will be paid in the range of up to $135,000 - $165,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data. Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

Job Description Job Summary: Responsible for Tier 1 support for employee inquiries received via multiple sources (telephone, e-mail, direct interaction, etc.), providing a high level of customer service to MSK employees focused on First Touch Resolution. Develop a working knowledge of general HR programs, policies, procedures, and guidelines supporting the HR function. Responsible for issue identification, case management initiation, issue resolution, and when needed, escalation to appropriate Tier 2 support. Job Responsibilities: • Support transactions, user inquiries, and ticket resolution related to the Workday ERP implementation and existing Workday HCM platform., • Provide timely and accurate support through calls, service requests, and case management processes., • Partner with stakeholders across HR, Finance, IT, Supply Chain, Research and other business functions to troubleshoot issues and support business processes., • Assist with system adoption, process improvements, and end-user support activities to ensure successful ERP and HCM operations. --Tier 1 Support and Resolution: • Respond to inquiries and provide Tier I support of basic to moderate complexity inquiries submitted to Resource Center-to include general inquiries, feedback, or notification of incidents using call scripts and knowledge base to provide appropriate responses., • Actively redirect customers to self-service options as appropriate, teaching them how to be self-sufficient in the use of direct access tools and the HR knowledge base., • Use computerized systems for tracking, information gathering, and/or troubleshooting pertaining to each inquiry., • Document issues and identify appropriate actions to resolve inquiries., • Obtain supervisory input to resolve new types of problems., • Give periodic status reports in written and verbal formats., • Professionally handle all inbound/outbound inquiries., • Place out-bound calls to assist with follow-up requirements., • Problem resolution., • Provide superior customer service to the employees and managers., • Contribute to a high-caliber service environment by ensuring the timeliness of customer responses and ensuring transactions are processed in a consistently accurate and timely manner. --HR Operations and Transaction Support: • Responsible for day-to-day operational support for key HR business processes and applications related to Recruiting, Employee/Manager Self-service transactions, Absence, Performance Management, Benefits, Payroll, Finance, and Compensation., • Process Workday transactions for occasional concierge service., • Perform proactive outbound follow-up communications, as necessary., • Execute tasks in accordance with standard operating procedures, including data-entry transactions in Workday or other systems., • Collaborate with HR Business Partners and Managers on low complexity issues., • Train New HR Resource Center Representatives. HR Knowledge Base Content: • Support Development of HR Knowledge base content., • Stay current on all new & upcoming System functionality; Policy and Procedure, Regulatory and Compliance changes for the purpose of informing business and resource center., • Partner with HR Business partners and Center of Expertise to understand all new and existing policies. Projects and Process Improvement: • Provide continuous feedback to manager about trends, processes, and opportunities for improvement., • Identify and recommend process improvements that significantly reduce workloads or improve quality for his/her assigned area(s) of responsibility., • Assist with testing of enhancements to key HR applications and related processes; ensuring system enhancements are thoroughly tested; assess impacts to employees, managers, and/or HR.

Job Description Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster. We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI. We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services. If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe. About This Role: Crusoe Cloud is revolutionizing high-performance computing by offering sustainable, low-cost GPU compute power. As a Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and computational biology. You will be the primary point of contact for technical support, ensuring our customers can seamlessly utilize Crusoe Cloud to achieve their goals. This role directly impacts Crusoe's mission by enabling our customers to accelerate their research and development, contributing to a more sustainable future. You will be involved in exciting projects, working with cutting-edge technologies and collaborating with a talented team to solve complex challenges. The ideal candidate is a highly motivated and experienced technical professional with a passion for customer success, a deep understanding of cloud technologies, and a commitment to Crusoe's values. This is a full-time position. What You’ll Be Working On: Customer Support: Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+). On-Call Rotation: Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues. Troubleshooting: Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools. Alert Triage and Maintenance: Manage alert triage, prepare for maintenance windows, and conduct node delivery testing. Collaboration: Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery. Global Teamwork: Adhere to global team collaboration and handoff processes for ticketing and on-call procedures. Knowledge Sharing: Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs). What You’ll Bring to the Team: Education/Experience: Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 2+ years of equivalent technical experience. Linux Proficiency: Strong command-line interface (CLI) skills in Linux environments. Version Control: Proficiency with Git for code management and collaboration. Customer Support Experience: 2+ years of experience in a customer support role, ideally within cloud, storage, or networking environments. Cloud Technologies: Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana). Public Cloud Knowledge: Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP). Communication Skills: Excellent communication and customer service skills, including the ability to prioritize competing escalations. Bonus Points: Cloud Expertise: Deep understanding of specific cloud platforms and services. Automation Skills: Experience with automation tools and scripting languages. Problem-Solving Abilities: Demonstrated ability to analyze complex technical issues and develop effective solutions. Passion for Sustainability: A strong interest in contributing to a more sustainable future through technology. Benefits: Competitive compensation and equity packages Restricted Stock Units Paid time off, paid holidays & leave of absence programs Comprehensive health, dental & vision insurance Employer contributions to HSA account Paid parental leave Paid life insurance, short-term and long-term disability Professional development & tuition reimbursement Mental health & wellness support Commuter benefits (parking & transit) Cell phone stipend 401(k) Retirement plan with company match up to 4% of salary Volunteer time off Global travel insurance & emergency assistance Daily meals allowance Additional perks & programs specific to location Compensation Range Compensation will be paid in the range of up to $145,000 - $170,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data. Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

Job DescriptionJob Title: Desktop Support Technician Provide deskside and remote support for Windows and Apple laptops/desktops. • Troubleshoot and resolve issues related to Google Workspace Suites (GChat, Gmail)., • Perform device imaging, deployment, and post-deployment troubleshooting., • Configure and troubleshoot end-user devices, • Support mobile device setup and troubleshooting (iOS/Android)., • Diagnose and resolve hardware and software conflicts., • Manage tickets in ServiceNow (or similar ITSM tool): classification, assignment, tracking, and closure., • Collaborate with cross-functional teams to onboard new hires (accounts, devices, access)., • Ensure hardware assignments are accurate and recorded in the asset management system., • Perform asset tagging, inventory tracking, and weekly reporting on equipment inflows/outflows., • Coordinate with vendors for repairs or replacements of malfunctioning equipment., • Ensure support activities comply with IT policies, security standards, and SLAs., • Participate in rotational on-call support (including nights/weekends).Requirements, • 5–7 years of IT experience in desktop or end-user support., • Hands-on experience with Office 365 troubleshooting and administration., • Strong knowledge of Windows 10/11 and macOS platforms., • Experience imaging and deploying devices (Windows Autopilot, Intune preferred)., • Familiarity with networking fundamentals (TCP/IP, DHCP, DNS, VPN, Wireless)., • Experience in productivity tools (Word, Excel, PowerPoint, Outlook)., • Strong organizational skills with ability to prioritize multiple tickets and requests., • Excellent interpersonal and customer service skills with a problem-solving mindset., • Experience working in a help desk or call center environment preferred., • Certifications (MCP, CompTIA A+, ITIL Foundation) preferred., • Must be able to lift up to 50 lbs.

Job Description IT Help Desk Technician I Full-Time, Non-Exempt · New York, NY · Reports to: Director, Digital Projects ABOUT JAZZ AT LINCOLN CENTER The mission of Jazz at Lincoln Center is to entertain, enrich and expand a global community for jazz through performance, education, and advocacy. We believe jazz is a metaphor for Democracy. Because jazz is improvisational, it celebrates personal freedom and encourages individual expression. Because jazz is swinging, it dedicates that freedom to finding and maintaining common ground with others. Because jazz is rooted in the blues, it inspires us to face adversity with persistent optimism. Jazz is one of America’s most profound and enduring cultural contributions, inseparable from the story of this country, its history, its struggles, its democratic ideals, and its continuing evolution. We are stewards of that legacy. The three pillars of our work—performance, education, and advocacy—are one mission expressed three ways, each reinforcing and requiring the other two. You cannot perform without honoring the history that gives the music meaning. You cannot educate without the conviction that what you are teaching deserves to outlast you. You cannot advocate without the lived experience of the art itself. We look for people who feel that wholeness in full, across all three pillars. POSITION DESCRIPTION The IT Help Desk Technician I serves as the first point of contact for employees requiring technical assistance and is responsible for providing timely, professional, and effective support for day-to-day technology needs. The position provides frontline support for computer hardware, software, user accounts, network connectivity, printers, mobile devices, audiovisual equipment, and other technology used throughout the organization. The IT Help Desk Technician I receives, documents, troubleshoots, and resolves technical issues using established procedures, available support resources, and independent troubleshooting. The Technician is expected to take ownership of support requests through resolution whenever possible and to research and troubleshoot unfamiliar issues within the scope of the position. When an issue requires specialized expertise, elevated administrative access, vendor intervention, or changes to core systems or infrastructure, the Technician will escalate the issue to the appropriate resource, including the Network Administrator, SaaS support resources, or Director of Information Technology. The Technician is responsible for ensuring that relevant troubleshooting, user impact, and supporting information are documented and communicated as part of the escalation. The IT Help Desk Technician I also supports employee onboarding and offboarding, workstation deployment, user account administration, software installation, endpoint maintenance, routine system administration, and technology upgrades. The position participates in and executes approved maintenance procedures, including software updates, patches, system upgrades, and other scheduled Technology activities. KEY RESPONSIBILITIES • Serve as the first point of contact for Technology support requests received through the help desk system, email, phone, or in person, ensuring requests are acknowledged, prioritized, and accurately documented., • Take ownership of support requests through resolution whenever possible, performing appropriate troubleshooting, research, testing, and follow-up., • Diagnose and resolve hardware, software, operating system, application, printing, account access, connectivity, peripheral, and other common end-user technology issues., • Provide support for common user issues including password resets, account access, software installation, application configuration, Wi-Fi and network connectivity, printers, email, and collaboration tools., • Create, update, prioritize, and maintain support tickets with clear documentation of reported problems, troubleshooting performed, communications with users, and final resolutions., • Escalate issues requiring specialized expertise, elevated administrative access, vendor assistance, or changes to core infrastructure to the appropriate resource, including the Network Administrator, SaaS support resources, or Director of Information Technology., • Ensure escalated issues include clear documentation of the reported problem, user impact, troubleshooting performed, results, and other information necessary for the receiving resource to continue troubleshooting efficiently., • Maintain visibility of escalated tickets as appropriate, communicating status and resolution information to affected users and following up to confirm successful resolution., • Support employee onboarding, offboarding, and role changes, including account provisioning and deactivation, access and permission changes, workstation preparation, software installation, and equipment deployment., • Configure, deploy, maintain, and troubleshoot desktops, laptops, mobile devices, printers, peripherals, conference room technology, and other end-user equipment., • Perform routine user account and access administration according to established authorization, security, and access-control procedures., • Participate in and execute approved maintenance procedures, including operating system and application updates, security patches, software deployments, endpoint configuration changes, and scheduled system upgrades., • Assist with routine system administration and operational Technology tasks according to established procedures, including endpoint management, software deployment, device configuration, account administration, and system monitoring., • Monitor maintenance and deployment activities and escalate failed updates, unexpected behavior, service interruptions, cybersecurity concerns, or other issues requiring additional investigation., • Provide support for conference rooms, audiovisual equipment, video conferencing platforms, presentations, and other meeting technology., • Maintain accurate hardware, software, and equipment records and assist with inventory management and lifecycle tracking of organizational technology assets., • Maintain accurate records within the help desk and asset management systems, including troubleshooting activities, resolutions, equipment assignments, and relevant system changes., • Develop and maintain Technology documentation, standard operating procedures, troubleshooting guides, knowledge base articles, and frequently asked questions to improve support consistency and facilitate efficient resolution of common issues., • Identify recurring technical issues and communicate trends, potential root causes, documentation gaps, and opportunities for process or technology improvements to the Technology team., • Provide clear and professional communication to users throughout the support process and explain technical issues and solutions in language appropriate for non-technical users., • Follow organizational Technology policies and procedures related to cybersecurity, account management, data protection, acceptable use, software installation, equipment handling, and escalation of security-related incidents., • Participate in Technology projects, system deployments, equipment refreshes, upgrades, and other departmental initiatives as assigned. QUALIFICATIONS • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred, or an equivalent combination of education, training, and professional experience., • One to three years of experience providing Help Desk, Desktop Support, Technical Support, or similar end-user technology support preferred., • Working knowledge of Microsoft Windows and macOS operating systems., • Experience supporting Microsoft 365 applications and common workplace productivity and collaboration tools., • Familiarity with user account administration, permissions, password management, and directory services such as Microsoft Active Directory and Microsoft Entra ID., • Basic understanding of networking concepts including TCP/IP, Wi-Fi, DNS, DHCP, VPN, and internet connectivity., • Experience troubleshooting desktops, laptops, printers, mobile devices, peripherals, and common business applications., • Familiarity with help desk/ticketing systems, remote support tools, endpoint management platforms, and IT asset management practices., • Ability to independently troubleshoot and resolve a broad range of end-user technology issues, follow established technical procedures, research unfamiliar problems, and exercise sound judgment regarding when an issue requires escalation or additional expertise., • Strong written and verbal communication skills and the ability to explain technical concepts clearly to users with varying levels of technical knowledge., • Strong organizational skills with the ability to prioritize multiple support requests, manage competing priorities, and maintain accurate documentation., • Demonstrated commitment to customer service, professionalism, discretion, and the responsible handling of confidential information., • Ability to work independently on routine support and operational issues while collaborating effectively with other members of the Technology team, vendors, and support partners on more complex problems., • Ability to adapt to changing priorities and work effectively in a fast-paced environment., • Industry certifications such as CompTIA A+, Microsoft Fundamentals, Apple Device Support, or equivalent certifications are a plus. WORKING AT JAZZ AT LINCOLN CENTER The music is present here, literally and philosophically, and the people who thrive are the ones who feel that and lean into it. They are Fans, Advocates, Musicians, and Educators who know that you cannot shape what comes next without first honoring what came before — who ask why something is the way it is before they presume to know what it should become. They find their own work more meaningful because of its proximity to something larger, and they understand that excellence in any role, regardless of function, is connected to what happens on stage and in classrooms and communities around the world. The passion that runs through this organization can be felt on your first day, and it is the thing people miss most when they leave. We are a live-events organization, and our schedule reflects that energy: we expect full presence when the work and the art call for it. Within that, we strive to create real flexibility for our people. Flex Mondays give staff the freedom to work from wherever suits them best, and Tuesday through Friday our teams come together in person, with the understanding that the work and the art will sometimes ask for more. We trust our people to know the difference, and we build around that trust. Benefits reflect the same investment in our people: comprehensive health, retirement, and a seat inside the life of this organization. Staff have access to the breadth of JALC programming—from live performances to access at Dizzy's Club to world-class jazz education through Swing University and beyond—because we believe the people who do this work deserve to experience it, not just support it. HOW TO APPLY Click the button above to apply. Please include a cover letter and salary requirements with your application. Jazz at Lincoln Center is an equal opportunity employer that affords equal opportunities to all applicants, employees, contractors, and other covered persons, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Jazz at Lincoln Center is committed to creating an inclusive, open, and respectful culture that reflects and embraces diversity.

Job Description New York Peace of Mind Technologies, LLC (POM) is seeking an experienced Director of Service to strategically lead and scale our low-voltage service department. This role is responsible for driving operational excellence, increasing client retention, improving profitability, and building a high-performing service team. About the Role This is a leadership position for someone who understands how to: • Run a service department as a business unit, • Improve recurring revenue and contract retention, • Implement KPIs and accountability systems, • Elevate client experience, • Develop technicians into strong client-facing professionals You will oversee service operations, field execution, client communication, and continuous improvement initiatives while building a culture of urgency, ownership, and exceptional service delivery. About Us Peace of Mind Technologies, LLC (POM) is New York’s premier systems integrator for security and surveillance technology. Specializing in high-tech systems, cloud-based software services and audio/video solutions for thousands of businesses, schools and properties in the greater New York Metropolitan area, POM’s diverse client roster comprises a wide range of prestigious and well-known organizations. Founded in 2002, POM has handled thousands of site installations, primarily focused on large offices, retail, hospitality, health care, education, and real estate (commercial, luxury residential and hi-rise). Responsibilities Strategic Leadership & Department Growth • Lead and scale the low-voltage service department as a profit center., • Develop and execute departmental goals tied to revenue growth, retention, and operational efficiency., • Establish, track, and report weekly KPIs (response time, first-time fix rate, billable utilization, contract renewal rate, margins, etc.)., • Improve service contract profitability and increase recurring service revenue., • Identify operational inefficiencies and implement process improvements., • Develop and enforce departmental SOPs, policies, and service standards., • Collaborate with Sales and Operations to support long-term client relationships and upsell opportunities. Client Retention & Experience • Own the overall client service experience from first call through resolution., • Drive proactive communication and transparency with clients., • Implement retention strategies that increase renewal rates and client satisfaction., • Conduct client site visits to strengthen relationships and uncover service opportunities., • Ensure service documentation, reporting, and billing accuracy align with customer contracts (S&W, SLAs, etc.)., • Oversee escalations and ensure rapid, professional resolution of issues. Operational Execution • Oversee incoming service requests and ensure proper triage and escalation., • Manage ticket creation, scheduling, dispatch, and case lifecycle tracking., • Ensure timely documentation of field updates and case progress., • Verify and approve service work orders and billing against contract scope., • Monitor technician performance, utilization, and response times., • Oversee equipment repair coordination and vendor relationships. Team Development & Accountability • Recruit, train, and retain high-performing service technicians., • Develop a culture of urgency, accountability, and client-first thinking., • Conduct regular performance reviews and coaching sessions., • Provide ongoing technical and customer service training., • Foster a learning environment focused on professional growth., • Build bench strength to support department scalability. Desired Skills and Experience • 5–10 years of experience managing a low-voltage service department (AV, security, access control, surveillance, networking)., • Proven experience increasing client retention and improving service profitability., • Strong understanding of service contracts (S&W), SLAs, and recurring revenue models., • Experience implementing KPIs and managing service performance metrics., • Proficiency in service management platforms (ServiceTrade experience a plus)., • Solid technical knowledge of low-voltage systems including AV integration, access control, video surveillance, and network infrastructure., • Strong leadership, communication, and conflict resolution skills., • Ability to manage multiple priorities while maintaining operational control., • Prior field installation or project management experience preferred., • Bachelor’s degree Does this sound like you? Benefits Include: • $120,000 - $140,000 annual salary, • Health, Dental, and Vision Insurance, • Life Insurance, • Voluntary Disability Insurance, • 401k plan with matching contribution, • Generous paid-time-off policy, • Pre-tax Commuter Benefit We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job DescriptionBenefits: • Bonus based on performance, • Competitive salary, • Opportunity for advancement, • 401(k), • Health insurance Job Title: KidStrong General Manager Center: Reports To: KidStrong General Managers are the leaders of the center – it is the responsibility of the General Manager to foster a culture of learning and development for both their coaches and the families that attend the center. The General Manager is a talented, welcoming, and engaging leader who is focused on defining goals and delivering an exceptional experience for the kids, families, and team members. The goal of the General Manager is to develop and train their coaching team, build close relationships with their members, and deliver key business results such as sales performance and lowering member attrition. RESPONSIBILITIES: CENTER OPERATIONS • Understand the center’s key KPIs and financials to make informed and responsible business decisions., • Build and maintain relationships with KidStrong families that align with our core values and provide exceptional customer service., • Oversee center-level initiatives i.e. center maintenance, training, brand consistency, etc., • Daily, Weekly, and Monthly cleaning and maintenance of the center. Delegate center tasks amongst the center team to ensure consistent execution., • Manage center-level employee issues and manage appropriate documentation., • The typical schedule includes 4 weekday and 1-weekend shifts with specific hours dependent on the needs of the center., • Set and communicate coach schedules using appropriate scheduling and communication platforms., • Schedule, promote, and sell KidStrong events, such as camps and parties, to maximize center profitability. SALES, • Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool., • Responsible for sales, as well as delegating responsibilities to the center staff team, i.e. call drives, trial conversion, and event booking., • Finalize sales and bookings that are generated through online self-sign-up flow., • Source and attend local events to increase brand awareness, and drive incremental leads and memberships. LEADERSHIP, • Foster a coaching culture - see something, say something., • Continuously assess and document Coaches based on the KidStrong Coach DNA profile and class quality., • Recruit, screen, interview, onboard, manage, train, and evaluate coaching candidates., • Ensure candidates complete all paperwork to comply with company policy and law., • Lead coaching candidates through the training process and required evaluations., • Manage and support the ongoing professional development of staff through LearnUpon., • Lead Center level staff meetings focused on - development, productivity, programming, and product., • Communicate professionally with co-workers in Slack and Email, including periodic checks of messages when not in centers., • Attend weekly leadership meetings. COACHING, • Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years old approximately as required by business demands., • Create positive interactions with students and families before, during, and after class., • Understand the “why” behind the KidStrong curriculum and be able to clearly and concisely communicate it., • Demonstrate and manage the implementation of various programming and curriculum elements., • Use the KS Coaches App to record and provide data (attendance, awards, etc.)., • Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight., • Lead monthly center staff meetings focused on culture, development, product, and performance., • Approximately 3-5 coaching hours per week SKILLS/QUALIFICATIONS, • An athletic and/or coaching background with experience working with or coaching kids ages 15 months - 11 years old - a passion for working with children is non-negotiable!, • Achieve Coach Certification through the HQ Training and Certification team., • Complete training through LearnUpon as required by the HQ Training and Certification team., • Comfortable speaking to parents/guardians regarding a variety of topics., • Prior experience as a pediatric OT/PT is a plus, but not required., • Previous experience in management is required., • Practical work experience with Google and Microsoft platforms., • Previous experience with systems and platforms such as ZenPlanner, LearnUpon, CareerPlug, ADP, and FranConnect is preferred but not required, • Intermediate knowledge of physiology, exercise techniques, and body mechanics. CPR certified. Sphere of Interaction This position will supervise the AGM, Lead Coach, and coaches. The General Manager will consistently lead and mentor their team. Communication and interpersonal skills are essential. The General Manager will work closely with center team members and families. This position will also interact with leadership and KidStrong, Inc. HQ team members. DNA/COMPETENCIES To perform the job successfully, an individual should demonstrate the following competencies: High Standards • Establishes and holds high standards Natural Leader, • Creates and embodies culture., • Takes initiative. Leads by Example Sets tone through actions. Passionate • Stays focused on the KidStrong Goals., • Goal-oriented and high-performing. Command Presence, • Upholds KidStrong Values; creates a vision for others. Teacher, • Communicate and ensure the transfer of knowledge. Professional, • Approaches others in a tactful manner., • Reacts well under pressure., • Treat others with respect and consideration., • Accepts responsibility for own actions., • Follows through on commitments. Performer, • Engaging, Fun, Likable., • High Energy, Clear & Easy to Understand. Mentor, • Develops and nurtures relationships., • Focuses on developing self and others. Planning/Organizing, • Prioritizes and plans work activities; Develops realistic action plans., • Set goals and objectives., • Uses time efficiently., • Plans for additional resources., • Organizes or schedules other people and their tasks. Oral Communication, • Speaks clearly and persuasively in positive or negative situations., • Responds well to questions; Listens and gets clarification., • Demonstrates group presentation skills; Participates in meetings. Written Communication, • Writes clearly and informatively; Edits work for spelling and grammar, • Varies writing style to meet needs, • Presents numerical data effectively; Able to read and interpret written information. Teamwork, • Balances team and individual responsibilities, • Exhibits objectivity and openness to others' views, • Contributes to building a positive team spirit; Supports everyone's efforts to succeed., • Puts success of team above own interests; Able to build morale and group commitments to goals and objectives Coachable/Low Ego Mindset, • Gives and welcomes feedback., • Encourages exploring of different perspectives to reach common goals and objectives, • Has a growth mindset; Sees every opportunity as one to learn from. Adaptability, • Comfortable calling an audible; continuing or adjusting the play after the audible is called., • Embraces innovation and a quickly changing landscape. Best Idea Wins!

Job Description Gemologist Assistant Manager - Secaucus, NJ Position Overview: Brilliant Earth is searching for a proactive, resourceful, and innovative Assistant Manager to support our Procurement and Vendor Relations functions. In this role, you will assist in managing the procurement of gemstone purchases while contributing to vendor relationship management and inventory control. You will work closely with senior management and cross-functional teams to ensure a seamless supply chain process in line with our commitment to responsible sourcing and excellence in customer service. This role is based onsite in our Secaucus, NJ distribution center. The targeted budget for this position is $70k-$80k. This compensation budget range may be adjusted at any time at the discretion of the company. Key Responsibilities • Assist in the procurement of all gemstone purchases., • Help manage day-to-day vendor interactions and develop relationships with existing and potential partners., • Support escalation management and work with vendors who share Brilliant Earth's commitment to responsible sourcing., • Coordinate tasks and resources to maintain strong vendor networks., • Assist with planning and maintaining optimal inventory levels across the gemstone department, • Collaborate with sales, production, and fulfillment teams to ensure precise inventory tracking and communication., • Support recruiting, training, and development of team members., • Empower team members to resolve day-to-day challenges and maintain high performance., • Aid in formulating and implementing systems, policies, and procedures that drive efficient business operations., • Ensure that procurement practices and vendor operations meet Brilliant Earth's quality, delivery, and cost objectives., • Support adherence to responsible and traceable supply chain practices aligned with high standards of social and environmental responsibility. Qualifications • Graduate gemology degree preferred, • Industry experience in gems and diamonds required, • Proven experience with vendor management, supply chain operations, or production in a product, retail, or eCommerce environment., • Robust computer skills with a strong working knowledge of ERP systems and related software., • Experience with team management and the ability to support the growth of high-performing teams., • Strong organizational and problem-solving skills, with an ability to work efficiently in a fast-paced, start-up environment. What We Offer: • Career Growth. We want to see you sparkle! Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you'll receive a generous discount on our jewelry., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it's important to recharge and relax., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid., • Pre-Tax Commuter Benefits. How to Apply & What to Expect: Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You'll receive an email when we've received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an on-site interview with our VP, Product Operations and a conversation with our SVP, Customer Operations. #IND333 More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. When you apply for a job with Brilliant Earth, we process personal information about you. Please see our Privacy Policy for more information. Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records. Notice to Colorado Applicants: There is no application deadline. Applications will be accepted on a rolling basis. Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee's specific record and the duties and requirements of the specific job. Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.

Job title Work from Home: Customer Service Representative (Healthcare) About Sagility Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Job title: Work from Home: Customer Service Representative (Healthcare) Job Description: Elevate Your Career with Sagility Sagility, a global leader in business process management, is dedicated to enhancing the member and patient experience. By combining cutting-edge technology with decades of healthcare expertise, we deliver exceptional results for our clients. Become Part of a Team That S.O.A.R,s! • S Spark Curiosity, • O One Team, One Direction, • A Action for Results, • R Right by Right Purpose We are passionate about shaping careers and are hiring Remote Customer Service Representatives for our call center team. Be the compassionate human connection that makes our service exceptional. Benefits You Will Enjoy:, • Competitive pay: $14.00 â $15.00/hour., • Performance-based incentives., • Paid training in a cutting-edge virtual training environment., • Comprehensive health coverage (available after 90 days)., • Employee wellness and engagement programs., • Career advancement opportunities: 90% of our leaders started as Customer Service Representatives.Your Role:, • Handle incoming calls promptly and professionally., • Research and provide effective resolutions to customer inquiries., • Accurately document call details., • Communicate empathetically and diplomatically with clear, professional articulation., • Meet team goals for quality and customer satisfaction daily.What You Bring to the Table:, • Commitment to excellence and a positive attitude., • Strong communication and interpersonal skills., • Comfort in a fast-paced, team-oriented environment., • Proficiency in navigating computer applications., • Desire to exceed customer expectations and grow professionally., • Previous healthcare experience is a plus., • At least 1 year of experience in a call center environment is required.Job Requirements:, • Must be 18 years or older., • High School Diploma or equivalent., • Minimum of 1 year at a single job, preferably in customer service., • Reliable attendance, with no absences in the first 90 days., • Typing at least 25 WPM., • Hardwired internet connection with minimum speeds of 10 Mbps upload and 25 Mbps download., • Secure, private work area at home., • Flexible availability, including weekends.Additional Perks:, • Daily Pay., • Medical, Dental, and Vision coverage., • Life Insurance., • Short-Term and Long-Term Disability options., • Flexible Spending Account (FSA)., • Employee Assistance Program., • 401(k) with employer contribution., • Paid Time Off (PTO)., • Tuition Reimbursement. As a work-from-home team member, you are required to participate in active camera sessions for your role. You will be expected to remain on camera throughout onboarding and training and be available on camera as needed once in production. This is a standard requirement for the position; failure to meet this expectation will result in separation from employment. Â Sagility is an Equal Opportunity Employer/Vet/Disability. Location: Work@Home USAUnited States of America

Job Description NYCSBUS (NYC School Bus Umbrella Services Inc.) is a not-for-profit corporation that provides school bus transportation services to New York City public and private school students, the majority of whom have Individualized Educational Programs. It operates approximately 800 school bus routes with a staff of approximately 1,800 people from six locations with a budget of $190 million. NYSCBUS’ goal is to radically improve student bus transportation by innovating in all areas and by providing unprecedented transparency in bus operations to school districts that outsource this service. Reporting to the General Manager, the General Clerk will be responsible for a variety of office clerical duties supporting the Service Delivery team. This is an in-person position, working at one of the NYCSBUS depots in New York City. This position will primarily support the Service Delivery team. However, they will be expected to support other departments including but not limited to Fleet Maintenance, Dispatch, and/or Safety at certain times of the year or as needed due to business needs. Primary Responsibilities • AM shift operations; assess drivers for physical, emotional and mental conditions allow them to perform essential duties in a proper, safe, and competent manner., • Document depot daily call outs and complete associated tasks, • During call center peak time, answer telephones and respond to inquiries regarding Service Delivery & Operations, • Assist depot General Manager and Assistant General Manager analyze performance data and follow up with directives, • Collect, sort and distribute trip cards, • Review trip cards for accuracy and completeness, • Handle traffic, idling and parking violations, • Handle vehicle breakdowns and accidents and enter all data information into NYCSBUS Fleet Management System, • Participate in department meetings, trainings and special projects (2-way radios, MC300s, vehicle registrations and insurance campaigns), • Performs basic data entry tasks, • Any other duties as and when required when directed to do so by the General Manager. This includes, but is not limited to: working in the maintenance department during peak periods; helping with special projects, etc., • Responsible for supporting GM and AGM with call outs., • Investigate and answer OPT escalation (complaints/violations), • Complete calls and document parent capture daily assignments Education and/or Experience • High school diploma, G.E.D. Certificate or demonstrated progress toward obtaining a G.E.D. as required by New York law. Minimum, some college of liberal arts preferred., • Experience in transportation, automotive, industries that serve families or related fields is preferred. Qualifications • Proficient with Google Apps and other related software. Experience with Microsoft Office is a plus., • Experience with fleet management, scheduling, dispatching, call center and similar systems is preferred. NYCSBUS uses Fleetio, Paycom and Geotab, experience with those systems is a huge plus., • Proficient English language verbal and written communication skills. Ability to communicate in Spanish is strongly preferred., • Excellent interpersonal and customer service skills., • Excellent organizational skills and attention to detail., • Excellent time management skills with a proven ability to meet deadlines., • Familiarity with office procedures, including use of simple office machines and filing systems. Physical and other Requirements • Prolonged periods of sitting at a desk and working on a computer., • Must be able to lift up to 15 pounds at times., • Ability to travel to other NYCSBUS depots if needed, • Must be able to work safely in conditions where noise, moving machinery, exposure to dust, fumes and/or gas may be present., • May be assigned shifts that fall outside of normally scheduled hours., • During busy seasons such as the opening of the fall and summer school season staff may be required to work longer than normally scheduled hours and might be assigned to depots other than the one they were hired for.

Job Description Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment. Job Title: Mail and Package Handler Location: New York, NY (Onsite) Duration: 3 Month Contract (temp to perm) 6-day work week (4 hours MON, 8 hours TUES, 8 hours WED/THURS/FRI, 4 hours SAT) Support operations across four student mail rooms located within a 10-minute walk of each other. Receive, sort, scan, and distribute student mail and packages. Work schedule: 6-day work week 4 hours Monday, 8 hours Tuesday through Friday, and 4 hours Saturday. Report to the Site Manager, Site Supervisor, or Assistant Site Manager based on site configuration. Work in an office/mailroom environment with normal lighting, ventilation, temperature, and noise levels. Responsibilities Operate high-volume copy machines, duplicating equipment, document scanners, mail processing equipment, and related image-handling software. Run high-volume copying, scanning, binding, finishing, and document processing jobs. Operate MS Office, email systems, fax machines, calculators, postage meters, and other PC-based equipment. Receive and sort incoming student mail and place it into student mailboxes once daily. Receive packages from USPS, FedEx, clients, Amazon, and other carriers. Scan packages in and out, maintain package records, and hold packages until student pickup. Ship and receive products, supplies, and other materials. Sort, distribute, and handle incoming and outgoing mail and faxes and apply required postage. Distribute office supplies, mail, and fax transmissions to personnel or designated locations. Maintain records, management reports, billing logs, inventories, daily meter logs, and service logs. Calculate charges for completed jobs and maintain applicable billing information. Respond to and coordinate customer service calls. Answer customer questions regarding job requests, status, and feasibility. Deliver completed jobs to designated customer locations within and outside the site. Maintain convenience copier areas by keeping equipment clean, neat, functional, and stocked. Inspect convenience copiers daily, check quality, clear paper jams, and report equipment problems to technicians. Provide copier maintenance support and/or repair coordination for customer-site equipment. Perform filing duties, including purging and archiving old documents as required. Perform shipping, receiving, mailroom, file services, bindery, quality control/final checks, housekeeping, call center, and other entry-level operational duties as assigned. Use shrink-wrap machines, paper cutters, hole drills, bindery equipment, joggers, tape machines, stackers, electric staplers, scales, and other equipment to complete assigned jobs. May travel between customer buildings as needed. Maintain organized and properly stocked work areas. Perform other duties as assigned. Requirements High school diploma, GED, or equivalent work experience. Some related copy, mailroom, document services, or operations experience preferred. Basic computer skills with proficiency in MS Office Suite and email. Experience scanning packages in and out and maintaining electronic records. Ability to send professional emails and communicate effectively with customers. Technical aptitude with printers, copiers, scanners, postage machines, and other office equipment. Good customer service and organizational skills. Ability to interpret, comprehend, and apply complex material, data, and instructions. Ability to prepare, provide, and communicate varied information. Ability to perform diversified work assignments and manage multiple job requests. Ability to lift or move items weighing up to 50 55 lbs. and push or pull equipment on wheels when necessary. Ability to stand, walk, bend, reach, stretch, climb, and perform other physical activities for extended periods. Ability to walk between nearby buildings as required. Must be available to work Saturdays. Business casual dress code; collared shirt recommended and no jeans. No vaccines required. In-person interview. Start date: 11/2/2026. End date: 1/29/2027. Work locations include 135 East 12th St, 318 East 15th St, 301 First Ave, and 65 Fifth Ave, New York, NY. Metasys Technologies/NVISH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.

About Pret A Manger: Building the US Future of a Beloved Global Brand Pret US is at a defining moment. Backed by substantial investment and strategic commitment, we are not simply operating; we are transforming a beloved brand in the American market. With a newly established US Board and an entirely rebuilt senior leadership team, we are assembling exceptional talent to drive this ambitious vision forward. This is an opportunity to join a winning team built on an ownership mindset, rapid learning, bias for action, and competitive drive. Our ideal candidates are resilient, flexible, comfortable with ambiguity, and data-driven. We are seeking leaders who thrive in dynamic, high-stakes environments and are energized by the challenge of building something remarkable. As part of the Pret US team, you will work directly with seasoned leaders who understand turnarounds, scaling operations, and delivering results. If you are driven to exceed ambitious goals, make bold decisions, and build a brand that matters, this is where you belong. Join us in writing the next chapter of Pret in America. The Role The IT Systems Support Engineer is part of Pret’s IT team, providing outstanding 2nd line technical support across the US shop estate and Support Centre. The role utilizes strong knowledge of Pret’s systems and operating environment to prioritize issues effectively, minimize operational disruption, and ensure colleagues and shops receive a high level of service. This role acts as a key technical point of contact for shop and Support Centre technology issues, working closely with the Helpdesk, wider IT team across the US and the UK, technology suppliers, and business stakeholders. The role will take end-to-end ownership of 2nd line incidents and requests, resolve issues where possible, and ensure appropriate escalation, communication and follow-through where wider support is required. The IT Systems Support Engineer will also support new shop openings, technology projects, and service improvement activity. Responsibilities IT 2nd Line Support – 75% of Time • Administration of IT systems, both on premise (servers) and in the cloud, including Active Directory, Azure and Microsoft 365 Admin Center, • Manage the Meraki Admin Portal, including switches, firewalls and access points, • Manage the IT Department ServiceNow ticketing system and maintain accurate incident, request and query records, • Provide administrative support for employee time clocks and Okta, including Okta Verify and applications, • Act as a key point of contact for end user support requests and provide remote access support, • Provide end user support, troubleshoot and resolve technology issues, escalating to other IT teams and 3rd parties as required, • Provision new starters, including laptops, mobile phones, accounts and remote access, and provide orientation on existing technology, • Ensure joiner and leaver processes are completed accurately and in a timely manner, • Manage technology vendors and services including Oracle, EPOS credit card machines, EPOS thermal printers, retail sound systems, POTS lines, ISP and Wi-Fi, • Repair and replace EPOS equipment to support efficient shop operations, • Maintain an accurate IT inventory and supporting documentation, • Monitor network alerts to ensure systems are operating effectively and address issues as they arise, • Take end-to-end ownership of 2nd line support calls logged through the Helpdesk, ensuring incidents and queries are resolved within agreed SLAs or passed to the appropriate owner, • Upskill shop teams where appropriate so they can troubleshoot hardware and bespoke Pret software issues quickly, • Resolve issues on-site where possible at the time of the visit, • Continually monitor call queues to ensure response times, SLAs and business requirements are met, • Provide proactive communication to shops and Support Centre employees on issue and resolution progress, • Accurately assess business impact to support effective prioritization., • Review documentation and toolsets to ensure the knowledge base remains accurate and is shared across the team, • Help maintain and support interfaces between tills and payment software, • Meet and continually drive improvements against team targets and KPIs, • Follow the induction process and provide support to new starters; ensure the starter/leaver process is followed, • Identify opportunities to continually improve the service offered to new and existing shops, • Follow the NSO process and ensure shops open on time and within the IT NSO budget, escalating issues that may affect trade Projects & International - 15% of Time • Facilitate IT projects when required and work collaboratively with the wider IT team and business stakeholders to support successful delivery, • Review the NSO process to ensure IT requirements remain current and support new shop openings to Pret standards, on time and within budget, • Provide flexibility to travel when and where required to support shops, projects and operational priorities Service Improvements – 10% of Time • Attend departmental meetings and build strong working relationships with other Pret teams, technology partners and suppliers, • Proactively identify service improvement initiatives and opportunities to enhance team KPIs., • Participating in departmental and 3rd party meetings where required, • Maintain the knowledge base and IT Field Team procedures to support consistent service delivery, • Take ownership of personal development and agreed performance targets Skills and experience • Excellent working knowledge of Pret’s day-to-day operations and internal systems, • Customer-focused approach with a willingness to go the extra mile when delivering service, • Ability to demonstrate out-of-the-box thinking when dealing with challenging issues, • Working knowledge of Oracle & Microsoft systems, • Exemplary network troubleshooting skills, • Ability to remain motivated and act with urgency, • Adaptable to change, • Reliable and self-motivated, • Effective prioritization and ability to manage multiple competing priorities Pret Behaviors • Driven, • Analytical, • Courageous, • Adaptable, • Collaborative Additional Information • There is a requirement to provide out-of-hours support via call-out on a rotation basis for evenings, weekends and bank holidays, • This role for Pret and this description reflects the core activities of the role but is not intended to be all-inclusive and other duties within the group/department may be required in addition to changes in the emphasis of duties as required from time to time. There is a requirement for the post holder to recognize this and adopt a flexible approach to work. Benefits and Salary • Competitive salary and performance bonus, • Comprehensive medical, dental, and vision benefits, • 401(k) with company match, • Generous paid time off and company holidays, • Free Pret food and coffee, • Professional development and career growth within a global brand, • The base salary pay range for this role is $68,000 - $70,000. Compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and the specific work location of New York, New York, United States. In addition, you will be eligible for a discretionary bonus if you are an active employee as of fiscal year-end.

Duration: 24 Months Job Overview: • Candidate must be able to work an after-hours/on-call rotation, in addition to day work., • Position supports 24x7 nyc 911 psap operations., • Candidate must be able to handle quick feedback in a high-energy/fast-paced environment similar to a noc center, • We are seeking a highly skilled and motivated 911 Sr. Engineer Specialist to join our NYC Public Sector 911 / Public Safety Service Management team., • You will serve as the NYC E911/NG911 Public Safety Customer advocate, providing technical support and monitor, analyze and resolve all customer issues., • You’ll be responsible for coordinating any planned work with authorized Public Safety personnel and interface with internal and external organizations to ensure service quality. You’ll also be involved in customer escalations as required to ensure timely resolution. Role Description:, • Supports TDM and SIP-based networks used in 911 services, • Supports network evolution projects and processes to ensure 911 call delivery, • Documenting and tracking all service issues internally and externally, daily, • Reviewing Disaster Plans and Network Reliability with assigned Public Safety Customer, • Provide updates to assigned Public Safety Customer, • Attest to customer 911 circuits annually, • Attend customer service meetings when applicable. What we’re looking for, • You are energized by the challenge of working through difficult situations and finding positive outcomes. You defuse the situation, isolate the core issue and address the customer’s concerns. You enjoy gathering information, understanding the facts of a situation, and like problem solving. You are flexible, dependable and work well on a team., • This position will be hybrid-based supporting NYC. You’ll need to have:, • Associate’s degree, • Three or more years of relevant work experience, • Experience with technical service management, • Willingness to work flexible schedule including holidays, weekends, and after-hours as needed, • Ability to work rotating on-call coverageEven better if you have:, • A degree in telecommunications, • Three or more years of telecommunications experience in the 911 field, • Strong understanding of 911 TDM, IP and Wireless technologies and protocols, • Strong verbal and written communication skills., • Strong organizational and multi-tasking skills., • Excellent decision making and analytical skills., • Strong understanding of 911 architecture., • Project/Program Management experience., • 911 Network and/or CPE experience., • 911 Switching or translations experience., • External Public Safety or Emergency Services knowledge or experience., • Experience with Managed WAN Network architectureRequired Shift:, • 40 hours per week normal business hours 8-5, • Rotating on-call / after-hours coverage About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

Job title: Care Management Associate Job location: New York, NY 10004 Shift: M -F 9- 5 - Hybrid Pay: $24- $27/hr Length: 08 weeks, Possible Extensions. Required Education, Training & Professional Experience: • High School graduation or evidence of having satisfactorily passed a High School Equivalency Program, • One year of satisfactory full-time experience in direct consumer contact., • Understanding of Medical terminology preferred., • Knowledge of ICD-10 and CPT-4 codes preferred., • Prior managed care experience preferred., • Prior experience customer services/call center experience required. Duties: Handle incoming and outgoing calls for MLTC/MAP/PCS member support. Schedule appointments for Care Management staff and assist members with scheduling necessary medical visits. Maintain member files and track membership status, admissions, ER visits, nursing home stays, and short-term absences. Serve as a liaison between hospitals and HHA/PCS/CDPAS vendors regarding member benefits and services. Enter prior approvals and service authorizations into authorization systems and monitor assigned queues for timely processing. Track required member documentation for authorization and re-authorization of Personal Care Services, including Doctor’s Orders and M11Qs. Notify vendors of service start dates, service end dates, or cancellations and report trends or issues to the Care Manager/Supervisor. Benefits Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors. Equal Employment Opportunity Pride Health is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Fair Chance Employment Pride Health is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including the California Fair Chance Act and all applicable local Fair Chance ordinances. Accommodations We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us. Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

ektello is partnering with a leader in cancer research and treatment to find Tier 1 support representatives for employee inquiries received via multiple sources (telephone, e-mail, direct interaction, etc.), providing a high level of customer service to employees focused on First Touch Resolution. This is a 6-month, remote, W2 contract to start and will include PTO and medical benefit options. The work hours are 37.5 hours per week. Job Responsibilities • Support transactions, user inquiries, and ticket resolution related to the Workday ERP implementation and existing Workday HCM platform., • Provide timely and accurate support through calls, service requests, and case management processes., • Partner with stakeholders across HR, Finance, IT, Supply Chain, Research and other business functions to troubleshoot issues and support business processes., • Assist with system adoption, process improvements, and end-user support activities to ensure successful ERP and HCM operations., • Respond to inquiries and provide Tier I support of basic to moderate complexity inquiries submitted to Resource Center-to include general inquiries, feedback, or notification of incidents using call scripts and knowledge base to provide appropriate responses., • Actively redirect customers to self-service options as appropriate, teaching them how to be self-sufficient in the use of direct access tools and the HR knowledge base., • Use computerized systems for tracking, information gathering, and/or troubleshooting pertaining to each inquiry.

ABOUT POWERMARKET PowerMarket is a growing company working at the intersection of energy, policy and technology that believes the future of the clean energy industry is digital. In addition to launching exciting new clean energy products and services, we're a national leader in community solar and provide solar developers, utilities, and municipalities with a technology and services platform to manage their clean energy program offerings. We are a mission driven, 100% employee-owned company that’s growing rapidly. We work out of a fantastic co-working space located in midtown Manhattan, and support remote and hybrid work environments with many employees choosing to go into the office a couple days each week. Although we are open to remote candidates, very strong preference will be giving to people local to the NYC region for this role.. ROLE OVERVIEW We're looking for an experienced support and/or communications professional with direct call center experience. In this role, you will help people understand the benefits of community energy programs, facilitate their enrollment, and provide excellent customer service to ensure they remain active participants. Responsibilities • Address questions and concerns for prospective and current community solar subscribers in a fast-paced, high-customer volume environment primarily over phone and email, • Explain complex solar and energy industry concepts in accessible terms, • Provide excellent customer service by quickly answering questions, anticipating and addressing people’s concerns, and troubleshooting technical problems, • Collect, analyze and share customer feedback to internal teams to improve customer service experience, • Draft email templates, scripts, and other materials to support customer interaction, • Assist customers with billing issues both simple and complex, • Ability to quickly learn about state and utility rules and processes as they relate to participation in a renewable energy programQualifications, • Previous call-center or customer service representative experience is required, • Fantastic verbal and written communication skills, • Verbal and written Spanish language fluency preferred, • Must be based in the New York City Metropolitan Area, • Passion for the clean energy industry and a strong desire to learn more, • Strong computer literacy, • College degree in communications or related field of study preferred or equivalent professional experience, • Comfortable working in a fast-paced environment To Apply: Interested candidates should submit a resume and cover letter to careers@powermarket.io Salary $60,000 - $70,000 USD

CUSTOMER SERVICE MANAGER (CSM) ProDirect Dental Laboratory: PRODIRECT Dental Lab is known for providing our dentists with the resources and experience of a national dental lab with the personalized service of local boutique labs. We are a global organization with over 35 years of experience in providing world class service and products to our customers. Let's redefine excellence, together. Job Description: Position Highlights: We are rapidly expanding our US team and are seeking an experienced Costumer Service Manager. The Customer Service Manager will oversee daily operations, coach and develop team members, resolve escalated customer concerns, and identify opportunities to improve service quality, efficiency, and customer satisfaction. The ideal candidate is an effective leader with strong communication and problem-solving skills who can balance customer needs with business objectives. About Us: Mission Statement: To promote prosperity in the lives of both doctors and patients of present and future generations by pushing industry boundaries and upholding our customer-driven commitment to excellence. Office Address: ProDirect Dental Laboratory 160 Chubb Ave, Suite 102 Lyndhurst, NJ 07071 Position Highlights: Customer Service Manager Duties: • Supervising day-to-day operations in the customer service department., • Responding to customer service issues in a timely manner., • Creating effective customer service procedures, policies, and standards., • Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis., • Maintaining accurate records and documenting all customer service activities and discussions., • Assessing service statistics and preparing detailed reports on your findings., • Hiring and training new customer service agents., • Managing the approved budget of the customer service department., • Staying informed on the latest industry techniques and methods., • Excellent and strong negotiation and persuasion skills Job Description (including but not limited to): • Answers customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources., • Maximizes customer operational performance by providing help desk resources and technical advice., • Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees., • Manages customer service staff, communicates job expectations, and performs appraisals and job reviews., • Meets customer service financial objectives by forecasting requirements, prepares annual budgets, and schedules expenditures., • Improves customer service quality results by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results., • Implements production, productivity, quality, and customer-service standards., • Contributes customer service information and recommendations to strategic plans and reviews., • Audits customer service procedures and trends and determines system improvements., • Enforces company policies and procedures., • Determines customer service requirements by maintaining contact with customers and visiting operational environments., • Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations. Skills & Qualifications: • Bachelor’s degree in business administration or relevant field., • A minimum of 5 years of proven experience in a customer service position., • 3+ years of proven experience in leadership, • Proficiency in Microsoft Office and customer service software., • Outstanding written and verbal communication skills., • Good understanding of management practices and techniques., • Excellent leadership and interpersonal skills., • Call Center experience is a big plus, • Dental lab customer experience is a plus Job Type: • Full-time, • In-person Benefits: • 401(k), • Health/Dental/Vision Insurance, • Paid Time Off (PTO), • Vacations & Holidays, • Career Advancement Opportunities

Duration: 24 Months Job Overview: • Candidate must be able to work an after-hours/on-call rotation, in addition to day work., • Position supports 24x7 nyc 911 psap operations., • Candidate must be able to handle quick feedback in a high-energy/fast-paced environment similar to a noc center, • We are seeking a highly skilled and motivated 911 Sr. Engineer Specialist to join our NYC Public Sector 911 / Public Safety Service Management team., • You will serve as the NYC E911/NG911 Public Safety Customer advocate, providing technical support and monitor, analyze and resolve all customer issues., • You’ll be responsible for coordinating any planned work with authorized Public Safety personnel and interface with internal and external organizations to ensure service quality. You’ll also be involved in customer escalations as required to ensure timely resolution. Role Description:, • Supports TDM and SIP-based networks used in 911 services, • Supports network evolution projects and processes to ensure 911 call delivery, • Documenting and tracking all service issues internally and externally, daily, • Reviewing Disaster Plans and Network Reliability with assigned Public Safety Customer, • Provide updates to assigned Public Safety Customer, • Attest to customer 911 circuits annually, • Attend customer service meetings when applicable. What we’re looking for, • You are energized by the challenge of working through difficult situations and finding positive outcomes. You defuse the situation, isolate the core issue and address the customer’s concerns. You enjoy gathering information, understanding the facts of a situation, and like problem solving. You are flexible, dependable and work well on a team., • This position will be hybrid-based supporting NYC. You’ll need to have:, • Associate’s degree, • Three or more years of relevant work experience, • Experience with technical service management, • Willingness to work flexible schedule including holidays, weekends, and after-hours as needed, • Ability to work rotating on-call coverageEven better if you have:, • A degree in telecommunications, • Three or more years of telecommunications experience in the 911 field, • Strong understanding of 911 TDM, IP and Wireless technologies and protocols, • Strong verbal and written communication skills., • Strong organizational and multi-tasking skills., • Excellent decision making and analytical skills., • Strong understanding of 911 architecture., • Project/Program Management experience., • 911 Network and/or CPE experience., • 911 Switching or translations experience., • External Public Safety or Emergency Services knowledge or experience., • Experience with Managed WAN Network architectureRequired Shift:, • 40 hours per week normal business hours 8-5, • Rotating on-call / after-hours coverage About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring. IND01

Job DescriptionDuration: 24 Months Job Overview: • Candidate must be able to work an after-hours/on-call rotation, in addition to day work., • Position supports 24x7 nyc 911 psap operations., • Candidate must be able to handle quick feedback in a high-energy/fast-paced environment similar to a noc center, • We are seeking a highly skilled and motivated 911 Sr. Engineer Specialist to join our NYC Public Sector 911 / Public Safety Service Management team., • You will serve as the NYC E911/NG911 Public Safety Customer advocate, providing technical support and monitor, analyze and resolve all customer issues., • You’ll be responsible for coordinating any planned work with authorized Public Safety personnel and interface with internal and external organizations to ensure service quality. You’ll also be involved in customer escalations as required to ensure timely resolution.Role Description:, • Supports TDM and SIP-based networks used in 911 services, • Supports network evolution projects and processes to ensure 911 call delivery, • Documenting and tracking all service issues internally and externally, daily, • Reviewing Disaster Plans and Network Reliability with assigned Public Safety Customer, • Provide updates to assigned Public Safety Customer, • Attest to customer 911 circuits annually, • Attend customer service meetings when applicable.What we’re looking for, • You are energized by the challenge of working through difficult situations and finding positive outcomes. You defuse the situation, isolate the core issue and address the customer’s concerns. You enjoy gathering information, understanding the facts of a situation, and like problem solving. You are flexible, dependable and work well on a team., • This position will be hybrid-based supporting NYC.You’ll need to have:, • Associate’s degree, • Three or more years of relevant work experience, • Experience with technical service management, • Willingness to work flexible schedule including holidays, weekends, and after-hours as needed, • Ability to work rotating on-call coverageEven better if you have:, • A degree in telecommunications, • Three or more years of telecommunications experience in the 911 field, • Strong understanding of 911 TDM, IP and Wireless technologies and protocols, • Strong verbal and written communication skills., • Strong organizational and multi-tasking skills., • Excellent decision making and analytical skills., • Strong understanding of 911 architecture., • Project/Program Management experience., • 911 Network and/or CPE experience., • 911 Switching or translations experience., • External Public Safety or Emergency Services knowledge or experience., • Experience with Managed WAN Network architectureRequired Shift:, • 40 hours per week normal business hours 8-5, • Rotating on-call / after-hours coverage About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring. #LI-AS140

Position Overview The Infrastructure & IT Operations Manager I leads enterprise infrastructure and technology operations, ensuring reliable, secure delivery of server, endpoint, virtual desktop, voice/telephony, and infrastructure automation services. This role provides hands-on technical leadership for Cisco and IPC voice platforms, Virtual Desktop Infrastructure (VDI), Microsoft SCCM/MECM, and Microsoft System Center Orchestrator. The Manager leads incident response and service restoration, coordinates infrastructure projects and maintenance, and partners with Network Administrators, Help Desk, IT Development, Information Security, application teams, main-office support groups, vendors, and end users. The position supports Bank and Securities entities, including Trading Floor operations, and is responsible for configuration management, change control, technical standards, documentation, operational procedures, and Disaster Recovery readiness. Key Responsibilities • Lead daily Infrastructure & IT Operations activities, prioritize work, coordinate technical resources, mentor staff, and provide escalation support., • Ensure enterprise infrastructure services remain available, stable, secure, and within established service expectations., • Manage enterprise VoIP and telephony, including Cisco Unified Communications / CallManager and IPC Unigy voice/trading platforms and endpoints., • Manage enterprise VDI, including Nutanix / VMware Horizon or comparable platforms, covering availability, performance, capacity, image management, upgrades, and end-user experience., • Administer Microsoft SCCM/MECM for endpoint configuration, software distribution, operating-system deployment, patching, collections, reporting, compliance, troubleshooting, and lifecycle management., • Develop and maintain Microsoft System Center Orchestrator (SCORCH) runbooks, integrations, and workflow automation for provisioning, service requests, repetitive tasks, and operational remediation., • Maintain infrastructure security controls, including permissions, accounts, open ports, antivirus/EDR, patching, hardening, backups, audit logging, and production controls., • Monitor system, application, voice, VDI, and infrastructure logs and proactively identify potential service-impacting issues., • Install, configure, upgrade, troubleshoot, and manage lifecycle replacement of enterprise hardware and software., • Maintain Active Directory, Group Policy, DNS, DHCP, Windows Server, Windows workstations, and related Microsoft infrastructure services., • Maintain configuration management and change control across infrastructure, virtualization, voice, VDI, endpoint, and automation platforms., • Lead troubleshooting, root-cause analysis, problem management, and corrective/preventive actions., • Monitor performance, capacity, reliability, and resiliency and provide operational and management reporting., • Research and recommend infrastructure products, services, standards, automation opportunities, and technology refresh initiatives., • Develop and maintain policies, procedures, diagrams, technical standards, operational runbooks, training plans, and Disaster Recovery documentation., • Coordinate incidents, service restoration, maintenance, upgrades, migrations, patch cycles, and projects with internal teams and vendors., • Support infrastructure asset management, licensing, support contracts, budgeting, capacity planning, vendor management, and technology roadmaps., • Provide clear technical and management communication during incidents, changes, projects, audits, and stakeholder reviews. Technology Environment Microsoft: Windows Server 2016, 2019 and above; Windows 10 & 11 Workstation and above; Active Directory; DNS; Group Policy; Logon Scripts; DHCP; MS Cluster; MS Print Server; MS SQL Server; MS IIS Server; MS Office / Microsoft 365; MS Terminal Services / Remote Desktop Services; MS SCSM; MS SCOM; MS SCCM / Microsoft Endpoint Configuration Manager (MECM); MS System Center Orchestrator (SCORCH), including runbooks, workflow automation, integrations, and infrastructure task automation. Security: Information Security hardening; enterprise antivirus / endpoint protection and EDR platforms; enterprise patch-management solutions. Network & Security Infrastructure: Palo Alto Firewalls; Cisco VPN devices and services; Fortinet FortiGate; Cisco Switches and Routers; Cisco ISE; Cisco / Meraki WiFi; Zscaler proxies and related secure access services. Virtualization, Storage & Recovery: VEEAM backup and recovery; VMware SRM; VMware ESXi / vCenter; NetApp Data Storage; Nutanix / VMware Horizon VDI. Voice & Communications: Cisco Unified Communications / CallManager and associated VoIP services and endpoints; IPC Unigy PBX / IPC voice and trading communication platforms; ASC Voice Recording or comparable voice-recording solutions; Cisco Video Conferencing Equipment. Financial & Trading: Bloomberg; LSEG (Refinitiv/Reuters) services and Trading Floor applications; various in-house, Trading Floor, and Internet applications. Qualifications Required Experience • 10+ years of hands-on enterprise infrastructure, systems, network, voice, or IT operations experience with progressive responsibility., • Experience leading technical staff, coordinating operational priorities, managing escalations, and delivering infrastructure projects or services., • Strong hands-on experience with enterprise telephony and VoIP, including Cisco Unified Communications / CallManager and IPC Unigy or related IPC voice platforms. Trading Floor voice experience strongly preferred., • Strong enterprise VDI experience, preferably Nutanix / VMware Horizon, including performance, capacity, image, profile, endpoint, and availability troubleshooting., • Strong SCCM/MECM experience, including software deployment, patching, collections, endpoint configuration, reporting, and troubleshooting., • Hands-on Microsoft System Center Orchestrator experience, including runbooks, integrations, and automated infrastructure workflows., • Proven experience with Windows Server, Active Directory, DNS, DHCP, Group Policy, virtualization, networking, monitoring, backup/recovery, and infrastructure security controls., • Experience supporting highly available production environments. Financial services, securities, or Trading Floor experience preferred., • Strong troubleshooting, root-cause analysis, incident-management, and problem-resolution skills., • Bachelor's Degree or equivalent combination of education and relevant experience required., • Microsoft, Cisco, VMware, ITIL, or infrastructure certifications preferred. Technical & Professional Skills • Strong knowledge of Microsoft operating systems, applications, and infrastructure services, including Windows Server, Windows workstation, Active Directory, DNS, DHCP, Group Policy, SCCM/MECM, and System Center Orchestrator., • Strong technical knowledge of Cisco VoIP / Unified Communications and IPC voice technologies, including call routing, endpoints, voice services, troubleshooting, and vendor escalation., • Strong working knowledge of VDI, including hypervisors, brokers, images, profiles, storage, network dependencies, capacity, and end-user performance., • Working knowledge of TCP/IP, VLANs, routing, firewalls, VPN, DNS, DHCP, and enterprise network troubleshooting., • Hands-on hardware and software troubleshooting experience, including leadership during high-priority production incidents., • Experience with automation and scripting; PowerShell strongly preferred in addition to System Center Orchestrator., • Ability to develop and maintain policies, procedures, diagrams, operational runbooks, standards, training plans, and Disaster Recovery documentation., • Strong project execution, prioritization, vendor-management, and change-management skills., • Excellent written, oral, and interpersonal communication skills with technical and non-technical users, management, vendors, and business stakeholders., • Detail-oriented, flexible, self-motivated, customer-focused, and able to respond effectively to crises while maintaining sound judgment and technical discipline., • Strong analytical and problem-solving abilities with the capacity to prioritize and execute tasks in a high-pressure environment., • Ability to work collaboratively and coach and develop technical staff. Work Environment & Scope The role operates in a fast-paced office and Trading Floor environment, including server, network, voice/telecommunications, and electrical equipment facilities. The position requires the ability to manage stress and production-impacting events, with general mobility around office and technology environments and extended periods of sitting. Occasional handling or transport of computer and telecommunications equipment may be required. The Manager interacts with Infrastructure & IT Operations staff, Network Administrators, Help Desk, IT Development, Information Security, application owners, business units, management, consultants, third-party vendors, and end users. Responsibilities include vendor coordination, purchasing and licensing recommendations, budgeting, capacity planning, technology lifecycle management, and operational planning. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. With respect to this position in our New York Office, the expected base salary ranges from $185,000 to $200,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus. *Employment eligibility to work with BBVA in the U.S. is required as the company will not pursue visa sponsorship for these positions

Title –Support Center Analyst Full Time Permanent Role Location – NYC, Boston, Miami Shift – REMOTE. The Opportunity The Support Center Analyst is responsible for providing Firmwide first-line support, system administration, and problem resolution for hardware and software applications. Works with other Support Center Analysts to maintain Support Center documentation and the ticket management database. Collaborates with management to maintain service levels and improve service techniques. Ensures client service and satisfaction are achieved in all areas of the position. • Provide timely technical support via phone, email, and voicemail, adapting instructions for non-technical users., • Log, troubleshoot, resolve, and escalate incidents and service requests through ServiceNow, resolving issues within 15 minutes when possible., • Access and maintain system administration tools to support users and Level 2/Level 3 teams., • Maintain Support Center knowledge base documentation, ticket records, and technical knowledge., • Build positive client relationships, identify user needs, and ensure quality service., • Generate weekly and special reports and distribute IT Bulletins and system notifications., • Manage user onboarding, offboarding, account transfers, and Microsoft Exchange distribution lists., • Administer Azure Active Directory, ADUC, MECM, Microsoft Entra ID, MFA, and Intune to support user accounts and mobile devices., • Manage SPAM emails through Mimecast and monitor cybersecurity alerts using LogRhythm and MS ATA., • Perform WAN Restoration testing across US, Europe, and Asia Pacific regions., • Assist with product QA testing, Support Center projects, and process improvements., • Collaborate with Support Center Analysts, management, and other support teams to maintain service levels and resolve technical issues. ABOUT YOU • High School Diploma or GED required; AA degree in Computer Information Systems, Computer Science, or equivalent IT certification is a plus., • Knowledge of Windows 11 Enterprise, MS Office 365, and Remote Access technologies (VPN, RDP, AVD, wireless, and mobile)., • Prior client service experience with strong customer service skills., • Knowledge of PowerShell, legal document software, and System Administration is a plus., • Strong analytical, problem-solving, and organizational skills., • Proactive, collaborative, and solution-oriented with strong accountability and initiative., • Excellent oral and written communication skills; ability to work effectively with all levels of personnel., • Rotational weekly on-call availability required during weekends and after hours. Please reach out to me if you have any questions. Wishing you a great day ahead!

Job Description Saatva is the original direct-to-consumer mattress and home furnishings company, founded on the principle that everyone deserves healthy and restorative sleep. Today, Saatva is the largest online luxury mattress brand in the US, with more than 20 Viewing Rooms in prime areas of the nation's largest markets, and we are growing fast! Saatva is a people-first company, and we embrace the idea of total life success: empowering each other to improve ourselves in all aspects of our lives. We provide competitive compensation and a comprehensive benefits package to our employees, including robust health coverage, 401(k) matching, and generous paid time off. Our dedication to excellence has earned us recognition as a seven-time honoree on the Inc. 5000 list of America's Fastest-Growing Private Companies. We are also proud to be certified as a Great Place to Work and have been named one of Fortune Magazine's Best Workplaces in Retail and Best Workplaces in New York, as well as a BuiltIn.com Best Workplace. At Saatva, thrilling our customers is at the heart of everything we do. We aim to be the most trusted, customer-focused brand in the industry by answering every question about mattresses, sleep, and sleep health, empowering customers to make informed decisions. By building lasting relationships with those we serve and with each other, we continue to drive our success and redefine what it means to live well-rested. Position at Saatva Saatva is blazing a new trail in retail excellence. We are looking for dedicated Sleep Guides to join our nationwide network of state-of-the-art Viewing Rooms. Saatva Viewing Room Sleep Guides are the heartbeat of every brick-and-mortar retail location. They take pride in thrilling our guests by providing an immersive and elevated experience with our full range of mattresses. The Sleep Guide embodies Saatva luxury with a sophisticated level of service, expert knowledge of Saatva mattresses and bedding, and the desire to truly help others discover the power of a great night's sleep. Essential Duties and Responsibilities • Engage with customers and team members in person during scheduled shifts., • Clearly communicate product benefits, address customer inquiries, and effectively troubleshoot and resolve issues., • Maintain timely and regular attendance as a key performance expectation during all scheduled shifts., • Be available to work weekends and major retail holidays. Experience and Skills Needed • Preferred Experience: 1-2 years of retail sales or customer service experience; however, we're willing to train the right candidate!, • Additional Experience: 1 year of telecommunications or call center experience is preferred., • Exceptional oral and written communication skills., • Strong interpersonal abilities to build rapport effortlessly with customers and team members., • A passion for delivering outstanding customer experiences., • Well-organized with excellent multitasking skills and a commitment to completing tasks with high-quality results., • Comfortable using personal computers and related software, with the ability to navigate multiple platforms simultaneously., • Positive attitude (we value and hire nice people!). What You'll Do • Deliver a world-class experience to our customers., • Become a product expert to confidently assist customers., • Respond to customer inquiries and resolve both basic and complex issues via phone, live chat, and in-person interactions on the showroom floor as needed. What's In It For You • Medical, Dental, and Vision Insurance, • Paid Vacation, • Annual Bonus Program, • 401K with Employer Match, • FSA/HSA/Commuter Benefits, • Discounted Blink Gym Membership, • Employee and Friends & Family Discounts on Products, • Collaborative and supportive team environment, • Referral Bonus Program Eligible Explore more about us on our career page. Ready to Join Our Team? If this sounds like a great fit, we'd love to hear from you! Equal Employment Opportunity Statement At Whitestone Home Furnishings, LLC, we foster a culture of diversity and inclusivity. We value the unique contributions and differences of each team member, demonstrated through our recruitment, retention, and employee development programs. As an equal opportunity employer, we do not discriminate against qualified applicants based on race, color, religion, national origin, gender identity, sexual orientation, age, disability, veteran status, or any other status protected by law. This commitment extends to all aspects of employment, including recruitment, selection, compensation, and benefits. Join us in building a workplace where everyone is respected and valued! #LI-ONSITE Compensation $23—$23 USD

Job Description Retail Sales Assistant, Jewelry (Jewelry Stylist) - Nolita, NY Our Jewelry Stylists provide an exceptional experience for every Brilliant Earth customer. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Nolita location. The targeted budget for this position is $22-$24 per hour. This compensation budget range may be adjusted at any time at the discretion of the company. Responsibilities May Include: Sales & Customer Service: • Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options., • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality., • Guide customers to purchase, creating memorable and personalized experiences for each customer., • Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets., • Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product., • Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Use our ERP system to manage your tasks and communicate cross-functionally., • Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry. Showroom Coordination & Maintenance: • Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines., • Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed., • Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • Open and/or close the showroom and waiting area. What You Have: • A passion for the customer. You don't just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You're a self-proclaimed "over-achiever" on a mission to exceed your sales targets., • It's all in the details. When it comes to our customer's biggest moments, you know it's the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you're interacting with a customer or teammate in person, via email, or by chat, you're clear and concise., • Master of Collaboration. You're a team player. You believe that in order to transform the jewelry industry, we all have to work together! What We Offer At Brilliant Earth, we're passionate about the employee experience. That's why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you'll receive a generous discount on our jewelry., • Sales Incentive Programs. Incentive programs to recognize and reward sales performance., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it's important to recharge and relax - you'll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid., • Pre-Tax Commuter Benefits. How to Apply & What to Expect: Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! #IND333 More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. When you apply for a job with Brilliant Earth, we process personal information about you. Please see our Privacy Policy for more information. Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records. Notice to Colorado Applicants: There is no application deadline. Applications will be accepted on a rolling basis. Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee's specific record and the duties and requirements of the specific job. Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.

Job DescriptionBenefits: • Bonus based on performance, • Flexible schedule, • Training & development Benefits/Perks • Competitive CompensationJob Summary We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure. Responsibilities • Receive inbound calls and place outbound calls, • Identify the reason for the customer’s call, collect relevant information, • Refer to premade scripts for a variety of customer service topics, • Create appointments.Qualifications, • Excellent phone and verbal communication skills, • Understanding of active listening techniques, • Ability to work well under pressure, • Highly organized with the ability to prioritize projects and manage time effectively

Job DescriptionCompany Description At Skillbridge Academy, we believe that strong communication, continuous learning, and professional development are the foundations of success. We are committed to creating an engaging, supportive environment where individuals can strengthen their skills, build meaningful careers, and reach their full potential. Job Description Skillbridge Academy is seeking a motivated, personable, and detail-oriented Call Center Representative to join our growing team in New York, NY. In this role, you will serve as a key point of contact, delivering exceptional customer service, responding to inquiries, and ensuring a positive experience through every interaction. This opportunity is ideal for individuals who enjoy connecting with people, solving problems, and developing valuable professional skills in a collaborative environment. Key Responsibilities Handle inbound and outbound calls with professionalism and courtesy. Respond to customer inquiries and provide clear, accurate information. Assist with resolving concerns while maintaining a positive customer experience. Maintain organized and accurate records of customer interactions. Collaborate with team members to improve service quality and efficiency. Follow established communication standards and operational procedures. Contribute to team goals and overall customer satisfaction. Qualifications Excellent verbal and written communication skills. Strong interpersonal and active listening abilities. Positive attitude with a customer-focused mindset. Ability to multitask and stay organized in a fast-paced environment. Strong attention to detail and problem-solving skills. Basic computer proficiency and willingness to learn new systems. Dependable, adaptable, and eager to grow professionally. Additional Information Competitive Salary: $36,000 – $39,000 annually. Career Growth Opportunities: Develop professionally with opportunities for advancement. Professional Skill Development: Strengthen communication, customer service, and problem-solving skills. Supportive Team Environment: Work alongside collaborative, goal-oriented professionals. Training & Development: Gain practical knowledge and build confidence through continuous learning. Full-Time Opportunity: Establish a strong foundation for long-term career growth.

Nursing --> Nursing Support New York, NY Full-Time/Regular NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. For the fourth consecutive year, Vizient Inc. ranked NYU Langone No. 1 for quality care in the nation and U.S. News & World Report recently placed 12 of its clinical specialties among the top 10 in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health. Position Summary: We have an exciting opportunity to join our team as a Patient Care Technician/Senior Nursing Attendant-TH 17E Medicine Unit-Evening Shift (37.5 Hours). In this role, the successful candidate Assists the professional nurse in the care of patients and families by completing assigned patient care tasks; provides competent, safe, and compassionate care with emphasis on an understanding of the challenges faced by hospitalization, undergoing procedures or diagnostic tests; provides support to the unit in the maintenance and safety of supplies, equipment and the environment; demonstrates NYU Langone Health Core Values in all aspects of job performance. Job Responsibilities: • Demonstrates knowledge of the NYU Langone Health Core Values and incorporates them into the performance of duties., • Demonstrates respect for patient confidentiality, privacy, dignity, and rights, • Demonstrates accountability for supplies, equipment, and environmental support., • Assists in the collection of data for the units Quality and Performance Improvement Program that includes patient satisfaction and other measures., • Assists the nurse in the review and corrective action plans regarding patient/family response, and satisfaction., • Recognizes own limitations and requests assistance when needed., • Discusses educational concerns and goals with the Nurse Manager or appropriate leadership., • Seeks learning resources for identified learning needs., • Participates in the orientation process of other patient care technicians. Participates in unit meetings and conferences., • Completes annual mandatory education requirements for patient care technicians., • Demonstrates an awareness of the needs and behaviors of specific patient age groups and different cultures., • Assists in supporting unit activities as requested. Assists in emergency situations as directed., • Utilizes specialized skills and safety when carrying out specific tasks of patient care as assigned, including phlebotomy, fingersticks for glucose, and electrocardiograms., • Demonstrates understanding of infection prevention and control standards., • Assists in data collection and activities as assigned. Assists in maintaining safety and comfort needs of patients and families. Assists with admission, transfer and discharge procedures per unit / service operations., • Verbally and non-verbally communicates responsiveness and support to patients, families, and other staff., • Observes general behavior and reports same to the registered nurse to whom assigned., • Performs safety observations for patients on continuous observation or in restraints, per policy and as directed., • Provides assistance to patients in the activities as applicable., • Completes delegated responsibilities as directed by the registered nurse., • Uses a clear, caring and respectful communication style with patients and families, nurses and other members of the health care team. Functions as a respectful member of the health care team., • Answers patients call lights promptly and effectively; completes patient requests for assistance with personal care and activity, and reports those requests not within the role of the patient care technician to the professional nurse assigned to the patient., • Reports all observations concerning patients to the professional nurse responsible for the patient on a given shift Responds to requests for specific tasks as delegated by any registered professional nurse., • Provides for security of patients personal property, and handles valuables according to hospital procedure. Maintains cleanliness of the nursing unit as appropriate to position. (i.e., utility room, unit refrigerators, etc.)., • Gives direct assistance to all team members, including registered nurses, licensed practical nurses, physicians, nursing attendants, patient unit clerks, escort, dietary and other health care employees., • Assists in having patient ready for scheduled appointments including placing the patient on a stretcher or in a wheelchair. Runs errands to other departments, including but not limited to, the delivery of specimens and equipment., • Assists in keeping patient environment, patient equipment and patient care areas/units clean, safe and orderly., • Ensures that necessary equipment and supplies are present in the patient rooms and on the unit. Minimum Qualifications: To qualify you must have a Patient Care Technician Minimum Qualifications: High School graduate or equivalent required. Graduate of a PCT program w/ at least 6 months hospital experience OR CNA graduate plus course completion in EKG & Phlebotomy and PCT certification eligible plus at least 6 months hospital experience, OR PCT Certification through National Healthcareer Association (NHA) w/ at least 6 months hospital experience. BLS or Heartsaver CPR/AED certification. (Issued by the American Heart Association-AHA) OR Heartsaver CPR/AED certification (Issued by the American Heart Association-AHA) is required upon entry to the position Must complete PCT online program within 3 months of hire. Senior Nursing Attendant Minimum Qualifications: High School Diploma or equivalent Required. Graduate of Certified Nursing Attendant Program, certified as a CNA and at least 6 months relevant experience. BLS or Heartsaver CPR/AED certification (Issued by the American Heart Association-AHA) is required upon entry to the position. Competencies: Working knowledge of English is evident in verbal, reading and writing abilities; other language an asset; Strong customer service and communication skills. Required Licenses: Basic Life Support Cert Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online. View Know Your Rights: Workplace discrimination is illegal. NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $63,647.95 - $63,647.95 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. To view the Pay Transparency Notice, please click here

The Sales Center of Excellence supports Deloitte businesses in identifying, nurturing, and closing sales opportunities. Working closely with Partners, Principals, Managing Directors, alliance leaders, and account teams, Sales Executives build relationships with qualified targets and decision-makers; shape growth strategies; lead pursuits; and serve as trusted advisors throughout the sales process. Are you a sales professional with an entrepreneurial mindset, relevant industry and ServiceNow experience, and a demonstrated ability to sell complex solutions? Deloitte Consulting LLP is seeking a high-performing Sales Executive to accelerate growth for its ServiceNow Service Line across Financial Services. The Sales Executive is accountable for expanding Deloitte's ServiceNow services and driving growth across the assigned territory. As a Sales Executive, you will develop and execute growth strategies, build executive relationships, and collaborate with Deloitte account teams and ServiceNow to advance opportunities across the assigned territory. You will: • Develop and maintain executive-level relationships with ServiceNow leaders and strategic partners, aligning joint objectives and serving as a trusted advisor., • Build and execute territory and account growth strategies that prioritize target accounts, industry plays, and high-value opportunities., • Guide and coach Deloitte account teams on solution positioning, market differentiation, and how to bring together Deloitte's capabilities with ServiceNow technologies., • Create and execute joint account plans and co-sell motions with ServiceNow, Deloitte account teams, and internal stakeholders to increase market penetration and customer acquisition., • Drive deal and proposal win strategies based on client and market knowledge, in collaboration with Deloitte account teams and ServiceNow., • Collaborate with account teams and internal stakeholders to advance opportunities through pursuit coaching, content development, and day-to-day deal support., • Lead Executive Account Reviews and Sales Quarterly Business Reviews (QBRs) with ServiceNow leadership and Deloitte account teams. Set the agenda, use data to guide the conversation, and drive decisions, commitments, and follow-through., • Use market, pipeline, and performance data to develop recommendations that hold partners accountable to joint business plans and secure the investments needed to deliver growth. The successful candidate would possess these skills: • A successful track record of selling software solutions and/or complex professional services., • Experience developing and executing strategic accounts, territory, and go-to-market plans that result in measurable revenue growth., • The ability to influence decision-makers at the highest levels of client and partner organizations., • Demonstrated experience leading complex, multi-stakeholder pursuits with long sales cycles and significant revenue potential., • Strong knowledge of enterprise software solutions and the broader technology marketplace., • Excellent executive communication, presentation, negotiation, and relationship-management skills., • A collaborative, team-oriented approach and the ability to mobilize cross-functional teams without direct authority., • Strong business acumen, analytical skills, and the ability to translate data into clear growth actions. Qualifications Required: • 10+ years of experience managing complex client relationships and selling into enterprise organizations., • Experience selling complex, project-based professional consulting services characterized by long sales cycles and a mix of large and small transactions., • Demonstrated success achieving revenue targets and managing a disciplined sales pipeline and forecast., • Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve., • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $171,600.00 to $338,300.00. You may also be eligible to participate in a sales incentive program, whereby you may be eligible to receive certain incentive compensation amounts based on achievement of certain sales goals set forth each year, subject to the terms and conditions of any applicable program document. Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.

Job Description Mavis Tires & Brakes at Discount Prices - Warehouse Team Member Put your career into high gear with Mavis Discount Tire! We're looking for full-time Warehouse / Distribution Center Team Members to join Team Mavis at our state-of-the-art Distribution Center in Lyndhurst, NJ. With over 4,000 retail locations, Mavis is one of the largest tire sales and automotive repair chains in the United States. WHAT IS THIS GREAT CAREER OPPORTUNITY? Join the Warehouse Team and realize the rewards of a career with competitive, guaranteed base compensation plus additional earning potential through [significant] weekly commissions. • As a Warehouse / Distribution Center Team Member, you'll be responsible for pulling product from inventory, unloading and loading delivery trucks, placing shipments in the staging area and stocking inbound shipments., • When serving our network of retail store locations, you'll get to use technology like handheld devices to scan and prepare shipments for delivery., • We'll teach you everything you need to know. No experience needed! HOW DO I KNOW IF A CAREER AT MAVIS'S WAREHOUSE IS RIGHT FOR ME? You'd be a great fit for the Warehouse / Distribution Center Team Member position if you: • like paid training and using proven processes to deliver the right products, at the right time to the right place;, • love working in a fast-paced environment;, • enjoy staying active;, • value reliability, punctuality and teamwork;, • care about meeting customer-promised delivery times;, • are motivated by commissions; and,, • want to work in a comfortable, safe, state-of-the-art environment. To be eligible for the Warehouse / Distribution Center Team Member position you must be: • at least 18 years of age;, • legally authorized to work in the United States;, • able to follow all safety requirements; and,, • able to work 5 days each week. WHY WILL I LOVE WORKING WITH MAVIS? At Mavis, we understand that our people are our greatest asset. We value our team members' hard work and that's why we proudly offer you benefits and rewards to support your lifestyle and well-being. As a Warehouse / Distribution Center Team Member, you can expect: • a pleasant working environment;, • an excellent combination of fringe benefits, like health, dental and vision insurance;, • a 401(k) retirement savings plan with employer match;, • paid vacations;, • paid time off;, • paid holidays;, • life insurance;, • on-the-job training; and,, • opportunities for career growth and advancement. What are you waiting for? APPLY NOW! Candidates can apply online at www.mavis.com/careers. If you have any additional questions, you may call the Recruitment department toll-free # at 844-375-3995. For more information about Mavis, please visit www.mavis.com. Mavis is an Equal Opportunity Employer Consistent with our commitment to the principle of equal employment opportunity for all individuals, we enforce a zero-tolerance policy on discrimination at Mavis. Employment decisions are made without regard to an applicant's or employee's actual or perceived race, color, religion, creed, sex, pregnancy, sexual orientation, national origin, age, ancestry, ethnicity, disability, citizenship, alienage, marital status, domestic or civil union partnership status, familial status, caregiver status, military or veteran status, transgender status, gender identity or expression, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local laws, regulations or ordinances. Exceptions or modifications to certain job duties and/or expected schedules may be provided for an employee who needs a reasonable accommodation for: (a) a sincerely held religious belief, observance or practice that conflicts with the expected schedule for a position; or (b) an otherwise qualified individual with a disability, unless such accommodation poses an undue hardship on our business, in accordance with applicable federal, state and local laws. Additional information is available by contacting HRConnect@mavistire.com. We will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operations of our business, in accordance with applicable federal, state and local laws. If you believe you require such assistance to complete this Application for Employment or to participate in the interview process, please contact our Employee Experience team at (914) 984-2500 ext. 5631. We also will endeavor to provide reasonable accommodation for a job applicant's or an employee's sincerely held religious beliefs, observances, or practices that conflict with a work requirement unless the accommodation poses an undue hardship to our business, in accordance with applicable federal, state and local laws. If you believe you require such an accommodation, please contact our Employee Experience team at (914) 984-2500 ext. 5631. In addition, applicants may report any instances of perceived discrimination through HRConnect either by calling toll-free at 1-877-628-4755 or by sending an email to HRConnect@mavistire.com. Job Posted by ApplicantPro \nCompany Description Mavis is a national leader in tire and automotive services, boasting a family of brands which include Mavis Discount Tire, Mavis Tires & Brakes, Midas, Express Oil Change & Tire Engineers, Brakes Plus, Tire Kingdom, NTB (National Tire & Battery), Town Fair Tire, and Tuffy. From tires, oil changes, brakes, alignments, and batteries, to suspensions, exhaust work, and state inspections, we deliver it all with the same honest, community-first service that we’ve been known for since 1949. With more than 3,500 owned and franchised retail locations across the U.S. and Canada, Mavis serves millions of drivers each year, with a commitment to dependability, safety, convenience, and value. We're always looking for Team Members to share our commitment to being the most dependable partner for all car owners. Come join us today! Mavis is a national leader in tire and automotive services, boasting a family of brands which include Mavis Discount Tire, Mavis Tires & Brakes, Midas, Express Oil Change & Tire Engineers, Brakes Plus, Tire Kingdom, NTB (National Tire & Battery), Town Fair Tire, and Tuffy. From tires, oil changes, brakes, alignments, and batteries, to suspensions, exhaust work, and state inspections, we deliver it all with the same honest, community-first service that we’ve been known for since 1949. With more than 3,500 owned and franchised retail locations across the U.S. and Canada, Mavis serves millions of drivers each year, with a commitment to dependability, safety, convenience, and value.\r\n\r\nWe're always looking for Team Members to share our commitment to being the most dependable partner for all car owners. Come join us today!

Job Description MISSION STATEMENT Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent. POSITION OVERVIEW The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls as needed. Our Call Center Representatives are often the first point of contact for customers, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions. KEY ESSENTIAL FUNCTIONS • Utilize effective communication and customer service skills., • Accept and screen incoming and outgoing calls, maintain accurate messages and disseminates appropriately., • Act as a liaison for the patients and Health Center and direct calls to other departments as needed., • Register patients in NextGen, obtain/verify demographics, insurance, and other pertinent information from the patients., • Schedule, reschedule and cancel appointments for patients in NextGen., • Follow-up on the missed/cancelled appointments, confirm upcoming appointments via telephone/written correspondence., • Maintain records appropriate to operations and maintain privacy of information in the patient’s chart and/or records., • Meet or exceed Call Center metrics/goals., • Provide back-up support to other unit clerks., • Maintain a clean and safe waiting area., • Maintain compliance with all organizational policies and procedures., • Perform other appropriate duties as requested by the supervisor. REQUIREMENTS • High School Diploma required, • Associates Degree in Social Services, Human Services, or Public Health preferred., • One year of experience in customer service and/or related clinical environment; working knowledge of medical terminology., • Basic computer skills for word processing and spreadsheet use., • Attend all staff meetings as requested, • Good communication skills., • Ability to handle a high volume of calls., • Ability to work in a culturally diverse environment., • Bilingual – Spanish strongly preferred. WHY JOIN US? Acacia Network provides a comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally. As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.

Call Center Manager - ProDirect Dental Laboratory \n \n Location: Lyndhurst, NJ (onsite) \n Job Type: Full-time \n \n Company: \n\n • PRODIRECT Dental Lab is known for providing our dentists with the resources and experience of a national dental lab with the personalized service of local boutique labs. We are a global organization with over 35 years of experience in providing world class service and products to our customers.\n, • Our Mission Statement: To promote prosperity in the lives of both doctors and patients of present and future generations by pushing industry boundaries and upholding our customer driven commitment to excellence. Let’s redefine excellence, together.\n\n \n Position Highlights: \n\n • We are rapidly expanding our US team and are seeking an experienced Call Center Manager. The Call Center Manager will oversee daily operations, coach and develop team members, resolve escalated customer concerns, and identify opportunities to improve service quality, efficiency, and customer satisfaction.\n, • The ideal candidate is an effective leader with strong communication and problem-solving skills who can balance customer needs with business objectives.\n\n \n Key Responsibilities: \n\n • Supervising day-to-day operations in the call center/customer service department.\n, • Responding to customer service issues in a timely manner.\n, • Creating effective customer service procedures, policies, and standards.\n, • Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.\n, • Maintaining accurate records and documenting all call center/customer service activities and discussions.\n, • Assessing service statistics and preparing detailed reports on your findings.\n, • Hiring and training new customer service agents.\n, • Managing the approved budget of the call center/customer service department.\n, • Staying informed on the latest industry techniques and methods.\n, • Excellent and strong negotiation and persuasion skills\n\n \n Job Description & Additional Responsibilities (including, but not limited to): \n\n • Answers customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.\n, • Maximizes customer operational performance by providing help desk resources and technical advice.\n, • Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees.\n, • Manages call center/customer service staff, communicates job expectations, and performs appraisals and job reviews.\n, • Meets call center/customer service financial objectives by forecasting requirements, prepares annual budgets, and schedules expenditures.\n, • Improves customer service quality results by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.\n, • Implements production, productivity, quality, and customer-service standards.\n, • Contributes customer service information and recommendations to strategic plans and reviews.\n, • Audits customer service procedures and trends and determines system improvements.\n, • Enforces company policies and procedures.\n, • Determines customer service requirements by maintaining contact with customers and visiting operational environments.\n, • Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.\n\n \n Skills & Qualifications: \n\n • Bachelor’s degree in business administration or relevant field.\n, • A minimum of 5 years of proven experience in a call center position.\n, • 3 years of proven experience in leadership\n, • Proficiency in Microsoft Office and call center/customer service software.\n, • Outstanding written and verbal communication skills.\n, • Good understanding of management practices and techniques.\n, • Excellent leadership and interpersonal skills.\n, • Call Center management experience is required\n, • Dental lab customer experience is a plus\n\n \n Benefits: \n\n • Health/Dental/Vision insurance\n, • 401(k) + 3% corporate match\n, • Vacation and Holidays\n, • Paid Time Off (PTO)\n, • Career advancement opportunities\n, • Referral program\n\n \n Office Address: \n ProDirect Dental Laboratory \n 160 Chubb Ave, Suite 102 \n Lyndhurst, NJ 07071

Job DescriptionBenefits: • 401(k) matching, • Health insurance, • Paid time off Benefits/Perks • Competitive Compensation, • Paid Time Off, • Career Growth Opportunities Job Summary We are seeking a friendly and professional MEDICAL Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure. Responsibilities • Receive inbound calls and place outbound calls, • Identify the reason for the customer’s call, collect relevant information, and provide solutions, • Refer to premade scripts for a variety of customer service topics, • Upsell products and services when appropriate, • Use best practices in customer service techniques to develop rapport and build relationships with customers, • Document all customer interactions, • Attend trainings to maintain up-to-date skills and knowledgeQualifications, • High school diploma/GED, • Previous experience as a Call Center Representative or in a similar role is preferred, • Excellent phone and verbal communication skills, • Understanding of active listening techniques, • Familiarity with Customer Relationship Management (CRM) programs, • Ability to work well under pressure, • Highly organized with the ability to prioritize projects and manage time effectively

Title: Procurement Manager \n \n About Liberty Home Guard: \n Liberty Home Guard is a leading home warranty provider committed to delivering exceptional service and value through innovation and customer-centric principles. We pioneer higher standards of excellence, take a long-term view, and treat everyone with respect to make a positive impact on customers, employees, and communities. Our focus on bold risks and continuous improvement has earned us top industry accolades and the highest customer review ratings among major providers. \n Processing millions of service requests (claims), we ideate, research, develop, and deliver life-changing services for homeowners nationwide. At Liberty Home Guard, we embrace new technologies and scalable IT solutions to support operational excellence, improve internal efficiency, and empower teams across the organization. We’re eager to learn, adapt, and achieve more together. \n \n We are seeking a hands-on and results-driven Procurement Manager to lead our procurement operations and help drive cost efficiency, supplier performance, and strategic purchasing initiatives. \n \n The Impact You Will Have: \n In this role, you will lead the Procurement Department, which sources appliances, systems, and parts for home warranty claims across our national supplier network. You will oversee the team’s daily operations, data analytics, and vendor management initiatives to ensure that procurement processes are efficient, cost-effective, and aligned with company goals. You will play a key role in maintaining and improving our proprietary systems, managing vendor relationships, and driving departmental performance through training, data-driven strategy, and innovation. \n \n Your duties and responsibilities include but are not limited to the following: \n\n • Provide strategic direction to the Procurement Department, ensuring alignment with company goals.\n, • Strengthen supplier partnerships, negotiating competitive pricing and favorable contract terms.\n, • Oversee the comprehensive research, acquisition, onboarding, and maintenance of our supplier network.\n, • Conduct regular vendor performance reviews focusing on reliability, delivery, returns, and pricing integrity.\n, • Design and execute procurement strategies that align with company objectives, budgetary constraints, and service quality standards.\n, • Present data-driven insights to leadership and propose actionable strategies for process or cost optimization.\n, • Conduct regular leadership meetings to address departmental progress, challenges, and improvement initiatives.\n, • Oversee daily productivity and ensure timely completion of procurement assignments.\n, • Identify opportunities for cost savings and diversification within the supplier network.\n, • Maintain and improve procurement workflows within the company’s proprietary systems to enhance claim efficiency, vendor communication, and order accuracy.\n, • Anticipate departmental needs, including resources, staffing, and technological enhancements.\n, • Collaborate with internal teams to ensure alignment across company initiatives.\n, • Lead the creation of Business Requirement Documents (BRDs) and testing for system enhancements, processes, and procedures.\n, • Oversee day-to-day operations, including task delegation and monitoring team workflows, queues, and procedures.\n, • Address escalated issues and provide strategic solutions to complex problems.\n, • Analyze and present performance metrics to identify trends and areas for improvement.\n, • Develop departmental KPIs and ensure alignment with company objectives.\n, • Create and use reports to identify weaknesses and opportunities for departmental growth for the success of the company.\n, • Mentor and coach team members, fostering a culture of accountability and collaboration.\n, • Conduct performance evaluations and implement succession planning strategies.\n, • Work directly with Learning & Development on training programs for new and existing team members, ensuring mastery of processes and continued learning.\n, • Work cross-functionally with our HVAC Division to perfect our sourcing ability and drive claim costs down.\n, • Serve as the primary point of contact for technicians, addressing inquiries and concerns to ensure customer satisfaction and claim progression efficiency.\n, • Resolve disputes and implement strategies for enhancing customer satisfaction.\n, • Engagement in future development projects, associated with changes to the operations team and departmental necessity.\n, • Predictable, reliable, and punctual attendance is an essential function of this job.\n\n \n Requirements: \n\n • Strong understanding of Windows operating systems and working knowledge of MacOS\n, • Proven experience in call center management, team leadership, and product development.\n, • Strong analytical, decision-making, and problem-solving skills.\n, • Excellent communication, presentation, and interpersonal skills.\n, • Ability to anticipate customer needs and align team goals with long-term company objectives.\n, • Innovative mindset to incorporate emerging trends and technologies into service and quality assurance practices.\n, • This role requires consistently maintaining a professional demeanor in all interactions, including with employees, colleagues, higher-ups, and external stakeholders.\n, • Proficiency in forecasting staffing needs and managing resources during high-demand periods.\n, • Competence in analyzing and interpreting performance data (KPIs, OKRs) to refine workflows and improve service delivery.\n, • Demonstrated ability to multitask, prioritize, and manage time effectively.\n, • Proactive, detail-oriented, and adaptable to a dynamic environment.\n, • Flexibility to adjust schedules and priorities to meet business needs, including during peak claim periods.\n, • Deep understanding of fostering a culturally sensitive team environment, promoting inclusion and belonging.\n, • Emotional intelligence to handle interpersonal relationships judiciously and empathetically.\n, • Ability to anticipate customer needs and align team goals with long-term company objectives.\n, • Innovative mindset to incorporate emerging trends and technologies into service and quality assurance practices.\n, • This role requires consistently maintaining a professional demeanor in all interactions, including with employees, colleagues, higher-ups, and external stakeholders.\n, • You must act with integrity, transparency, and accountability, serving as a role model for the team and ensuring that all decisions and actions reflect the company’s core values.\n, • Ensure a workplace culture that prioritizes mutual respect, empathy, and fairness in every relationship, fostering trust and credibility with internal and external parties.\n, • Set the tone for ethical conduct in managing sensitive information, addressing conflicts, and making impartial decisions.\n\n \n Pay Rate: $25.00 - $30.00 per hour

Job Description About Futu US Inc.: Futu US Inc. stands at the forefront of financial services, housing two SEC registered broker-dealers alongside a cryptocurrency brokerage — all operating under the reputable wing of Futu Holdings Limited (Nasdaq: FUTU). Our core mission revolves around innovating the investing landscape through a digitized brokerage and wealth management platform that's designed to elevate the investment experience. Here's a closer look at our key entities: • Futu Clearing Inc.: An SEC registered FINRA member dedicated to delivering top-tier clearing and execution services globally., • Moomoo Financial Inc.: As an SEC registered FINRA member, we provide retail investors access to both U.S. and Asian securities markets, ensuring your investment journey is backed by expertise., • Moomoo Technology Inc.: Offering a data-rich trading platform, we provide unparalleled insights and tools to enhance your trading strategies. Note that this entity is not a licensed broker-dealer. For deeper insights into our entities and affiliates, explore or to discover the future of investing with confidence and innovation. About our role: Moomoo US is seeking a Trading & Client Experience Associate to provide welcoming, knowledgeable, and hands-on support to customers visiting our NYC Brand Store. This is an entry-level opportunity for someone interested in financial markets who enjoys helping people and wants to build a career in brokerage customer service. You will help visitors explore the Moomoo platform, understand basic investing concepts, navigate account questions, and connect with the right support resources. You do not need extensive professional trading experience. We are looking for strong customer service skills, a genuine interest in investing, and the ability to learn quickly. Training will cover our platform, customer service procedures, internal workflows, and escalation requirements. Requirements What You’ll Do Welcome and Support Customers • Greet store visitors and understand their questions, interests, and experience with investing., • Provide friendly, professional assistance to new and existing customers., • Help customers navigate account-opening steps, platform features, and available support channels using approved procedures., • Document customer questions and coordinate follow-up with the appropriate teams., • Escalate account-specific, trading, or sensitive concerns to authorized colleagues. Demonstrate the Trading Platform • Show customers how to navigate watchlists, charts, market news, research tools, and educational resources., • Deliver platform demonstrations using approved materials and training., • Help customers locate information about products, fees, promotions, and account features., • Explain basic platform terminology clearly and recognize when a question requires licensed support., • Provide general education without offering personalized investment recommendations. Build Trading and Product Knowledge • Develop a working understanding of stocks, ETFs, options fundamentals, and common investing terminology., • Learn Moomoo’s products, platform features, customer service processes, and internal tools., • Participate in training, coaching, and any required licensing program., • Stay informed about relevant platform updates and frequently asked customer questions. Support Store Activities • Assist with educational sessions, platform demonstrations, and customer events., • Help interested visitors take appropriate next steps, such as exploring educational resources or beginning the onboarding process., • Record visitor interactions, follow-up tasks, and assigned activity metrics accurately., • Share recurring customer feedback with the team., • Help maintain an organized, welcoming, and professional store environment. Follow Service and Compliance Procedures • Use approved materials and follow internal policies for customer communications., • Protect customer information and use authorized systems., • Promptly escalate complaints, suspected fraud, trading issues, and questions outside your training or authority., • Perform only activities permitted by your training, registration status, and the firm’s procedures. What We’re Looking For Required • Strong interest in investing, financial markets, and digital brokerage platforms., • A customer-first attitude and clear, friendly communication skills., • Ability to explain information simply and patiently., • Strong attention to detail, follow-through, and willingness to learn., • Comfort using mobile apps, digital tools, and customer service systems., • Ability to work collaboratively and seek guidance when needed., • Availability to work onsite in New York City, including scheduled evenings, weekends, and holidays. Prior financial services experience is not required. Recent graduates and candidates with relevant retail, hospitality, sales, or customer service experience are welcome to apply. Preferred • Some personal investing or trading experience, such as using a brokerage account to buy stocks or ETFs., • Basic familiarity with trading platforms and investing terminology., • Internship or work experience in customer service, banking, fintech, or financial services., • Experience presenting, demonstrating products, or supporting events., • Coursework in finance, business, economics, communications, or a related field, or equivalent practical experience. Licensing and Training • Prior securities licenses are not required to apply., • Willingness to complete the firm’s training and obtain any registrations required for the assigned responsibilities., • HR and Compliance will confirm licensing requirements, sponsorship arrangements, and completion timelines before posting., • Until appropriately registered and authorized, responsibilities will remain limited to approved non-registered activities. What Success Looks Like • Visitors feel welcomed and receive clear, helpful assistance., • Platform demonstrations are accurate and easy to follow., • Customer questions are resolved within the role’s scope or routed promptly to the right team., • Follow-up tasks and customer interaction records are completed reliably., • The associate demonstrates steady progress in platform knowledge, service skills, and training., • Store activity goals are achieved without compromising customer experience or compliance. Benefits What We Offer: • Competitive salary and performance-based bonuses., • Comprehensive benefits package, including health, dental, and retirement plans., • Opportunities for professional growth and development., • A dynamic and collaborative work environment. Base pay for a successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is $50,000-$70,000. This role is also eligible to participate in our discretionary bonus plan. Disclaimer The above information in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Employment with Futu Holdings Limited, including all subsidiaries, is on an at-will basis. This means that either the employee or the Company may terminate the employment relationship at any time, with or without notice and with or without cause, subject to applicable law. Nothing in this job posting or description should be construed as creating an express or implied contract of employment or guarantee of employment for any specific duration. Futu Holdings Limited, including all subsidiaries, is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by applicable law. Warning about fake job posts Please be aware of fraudulent job postings by persons not affiliated with Futu, Moomoo, or their affiliates. Criminals may use fraudulent job postings to obtain your personally identifiable information and/or financial information to steal your identity and/or money. All communications to you will come from a business email address. We do not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a video call. We will not ask you for bank account information nor ask you to pay anything during the hiring process. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.

Job Description This Licensed Veterinary Technician position is part of the Anesthesia Service and will assist in anesthesia interdepartmentally throughout AMC. It includes working 8.75 shifts for a total of 70 hours in a two-week pay period. The technician will support the Anesthesiologists with all the tasks associated with a both special routine =low risk and critical or emergent=high risk cases, including mitigating anesthesia, troubleshooting, developing drug and technique plans, and case training/mentoring new anesthesia personnel. Minimum Qualifications The ideal candidate for this position must have a minimum of one year of experience as a Licensed Veterinary Technician with exposure to veterinary anesthesia, surgery, emergency/critical care, or a closely related clinical environment. Candidates with advanced anesthesia skills and the ability to perform all the tasks associated with both low risk and with higher risk critical and emergent anesthesia procedures are encouraged to apply. Must have a New York State Veterinary Technician's license or permit. • Must have animal handling experience and ability to lift and restrain animals weighing up to 50 pounds, • Must be able to work successfully as part of a team, • Must also be able work independently and proactively, • Must establish and maintain effective, respectful working relationships and customer satisfaction with all stakeholders, including department staff, medical staff, support staff, clients, and referring veterinarians, • Must have ability to remain composed in stressful and emergency situations We encourage motivated technicians who are passionate about anesthesia and eager to continue developing advanced anesthesia skills through mentorship and structured training to apply. Education:, • Associate degree or bachelor's degree in veterinary technology from an AVMA accredited school. Experience:, • Minimum one year of clinical experience as a Licensed Veterinary Technician., • Previous anesthesia, surgical, emergency, or critical care experience is preferred., • Specialty or referral hospital experience is preferred but not required. Duties and responsibilities, • Must have working knowledge of pharmaceuticals and equipment used in sedation and anesthesia, • Must have ability to practically handle both low risk and high risk sedation and anesthesia including special needs such as MRI, CT, fluoroscopy, airway procedures, and minimally invasive surgery., • Must have ability to teach all levels of learners including starting and peer technicians, assistants, interns, & residents, • Must have ability to answer questions regarding anesthesia, sedation for different species from multiple departments, occasionally referring veterinarians and technicians with assistance from anesthesiologists, • The primary responsibility of this position is anesthesia, and providing anesthesia support for all AMC services., • Troubleshoot, operate, and care of surgical and anesthetic equipment, • Participate in an overnight anesthesia on-call rotation, • Work with minimal supervision, • Accurately complete all necessary technical procedures and treatments, with strict adherence to department and hospital protocols, • Mentor and train LVTs as necessary, • Be involved in identification of cardiopulmonary arrests and resuscitation of patients, • Assist and instruct interns and residents regarding policies and protocols and perform all other related duties as required Our comprehensive benefits package includes:, • Competitive salary, • Generous sign-on bonus, • Generous paid time off, • Tuition assistance, • 50% discount on veterinary care, • Mentorship through the VTS process, • Continuing education funds with rollover options, • NYS Licensing fee reimbursement, • Relocation reimbursement for qualified candidates who live outside the NYC metropolitan area, • 403b matching, • Comprehensive medical, dental, and vision coverage, • You may be eligible for The Public Loan Service Forgiveness Program as we are a 501(c)(3) nonprofit employer Pay Range $34—$44 USD Excellence in veterinary medicine since 1910. AMC Offers: A Commitment to Lifelong Learning: Founded in 1910, the Schwarzman Animal Medical Center is the world's largest veterinary teaching hospital, offering compassionate, collaborative, and cutting-edge veterinary care. Our commitment to innovation has led to the creation of one of the most advanced veterinary facilities in the world. State-of-the-Art Facilities: AMC just completed a major expansion and renovation. This project transformed the hospital's entire 83,000-square-foot space into a state-of-the-art facility unlike any other. Highlights include: A brand-new full floor surgical center, 1.5 Tesla Philips MRI (the exclusive high field MRI for small animals in NYC), 64-slice spiral CT scanner, Electroencephalography (EEG), Elekta Versa HD Linear Accelerator, In-house Laboratory, Ultrasound, Echocardiogram, and Mobile Cone Beam CT A multidisciplinary team of 140+ veterinarians across 20+ specialties: With over 20 specialties and services under one roof, our departments frequently work together to deliver the highest quality of patient care in the veterinary field. Our dynamic array of specialists means that we are the go-to place for complex cases. A Hospital in the heart of NYC: AMC is located in Manhattan, surrounded by leading research and teaching institutions such as Cornell University College of Veterinary Medicine, Weill Cornell Medical School, and NYU. Collaborative research opportunities abound, and our strong focus on education ensures a rewarding career for those passionate about mentoring and advancing veterinary medicine.

Job DescriptionAbout Metro Ambulance At Metro Ambulance, our people are at the heart of everything we do. We are proud to provide compassionate, reliable, and patient-centered care to every individual we serve — and we know that exceptional care starts with a strong, supported team. We strive to be the employer of choice in the EMS industry, offering clear career pathways, professional development, and a team-driven environment. The Dispatcher Level 1 role is the first step in our Dispatch Career Path, designed to build skills and experience for advancement into higher-level dispatch and supervisory positions. Position Summary The Dispatcher Level 1 (Call Taker) plays an essential role in coordinating safe, efficient, and timely medical transportation. Working within Metro’s Communications Center, this position manages incoming transport requests, processes calls, and supports dispatch operations through precise communication, scheduling, and customer service. Dispatcher I team members collaborate closely with field crews, healthcare partners, and other dispatch personnel to ensure seamless operations and patient-focused service. Key Responsibilities Receive, prioritize, and process emergency and non-emergency transport requests using Metro’s Computer-Aided Dispatch (CAD) and communication systems. Coordinate with Dispatcher II and field crews to assign trips, monitor vehicle status, and ensure on-time performance. Communicate professionally and clearly with patients, healthcare staff, and Metro team members to confirm details and resolve scheduling challenges. Maintain situational awareness of all active units, tracking movements and updating dispatch screens accordingly. Assist with data entry, trip verification, and documentation in accordance with company policies and regulatory requirements. Demonstrate customer service excellence through empathy, patience, and professional communication. Collaborate with fellow dispatchers, drivers, and leadership to ensure safety, efficiency, and high-quality service delivery. Participate in training, cross-coverage, and skills development to advance within the Dispatch Career Path. Qualifications High School Diploma or GED required Customer service or dispatch/call center experience preferred Basic Telecommunicator (BTC) or Emergency Medical Dispatcher (EMD) certification preferred (Metro will support certification for qualified candidates) Strong communication and multitasking skills; ability to manage multiple systems and conversations simultaneously Proficiency with computers, data entry, and call documentation Ability to remain calm and professional in a fast-paced environment Reliable attendance and a strong commitment to teamwork Why Metro Ambulance Career Growth Path: Dispatcher I → Dispatcher II → Dispatch Supervisor Comprehensive Benefits: Health, Dental, Vision, and Life Insurance Paid Time Off (PTO) 401(k) Retirement Plan Tuition Reimbursement and Paid Training Weekly Direct Deposit Flexible Scheduling Our Hiring Process Application review by our HR team Preliminary screening Onsite interview with Dispatch Leadership Conditional offer, followed by: Background check, drug screen, and fingerprinting Orientation and onboarding — welcome to the Metro team! Equal Opportunity Statement Metro Ambulance is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations are available for qualified individuals with disabilities throughout the hiring process and employment.

Job Description The Schwarzman Animal Medical Center is seeking Licensed Veterinary Technician in Surgery across to support our non-profit mission of delivering world-class care to our patients. Responsibilities • Training in Anesthesia, Recovery, General Surgery, Emergency Room, and the Operating Room., • Assist with all aspects of patient care from admission through discharge., • Provide anesthesia support and nursing care primarily for the Surgery Department., • Provide exceptional and compassionate care for our patients from admission through discharge, • Support veterinarians in all facets of care, including interpreting and executing treatment directives, • Complete all necessary technical procedures and treatments, with strict adherence to department and hospital protocols, • Communicate professionally with clients and referral veterinarians, • Maintain concise and accurate records of the patient's treatment progress and charges, • Maintain stock, order supplies, and assist with cleaning and maintaining cleanliness of ward, • Participate in the training of new employees and volunteers, • Participate in educational and research projects, • All other related duties as assignedDuties Will include but not be limited to; • Providing anesthesia support for other clinical departments, • Client communication, • Patient care, • Troubleshooting, operation, care and maintenance of surgical and anesthetic equipment, • Maintenance of inventory, • Participation in an overnight anesthesia on-call rotation, • Research/educational projects.Qualifications, • Must have a New York State Veterinary Technician's license or permit, • Must have an advanced anesthesia skill set and be able to perform all the associated with a critical and emergent anesthesia procedure., • The equivalent of 6 months training is required in the Surgery Department of the Animal Center., • Knowledge and ability to remain of the techniques associated with advanced care of veterinary patients is preferred., • The candidate must be able to lead and act autonomously during a crisis and be able to adept at crash medicine and resuscitation., • A strong skill set in phlebotomy, catheter placement, anesthesia protocols, anesthesia monitoring and post-operative care is essential., • The individual must be flexible about working additional hours when necessary and have a willingness and determination to remain on the cutting edge of veterinary anesthesia and veterinary neurology., • Must have animal handling experience and ability to lift and restrain animals weighing up to 50 pounds, • Must be able to work successfully as part of a team, • Must also be able work independently and proactively, • Must establish and maintain effective, respectful working relationships and customer satisfaction with all stakeholders, including department staff, medical staff, support staff, clients, and referring veterinarians, • Must have ability to remain composed in stressful and emergency situationsOur comprehensive benefits package includes:, • Competitive salary, • Generous sign-on bonus, • Generous paid time off, • Tuition assistance, • 50% discount on veterinary care, • Mentorship through the VTS process, • Continuing education funds with rollover options, • NYS Licensing fee reimbursement, • Relocation reimbursement for qualified candidates who live outside the NYC metropolitan area, • 403b matching, • Comprehensive medical, dental, and vision coverage, • You may be eligible for The Public Loan Service Forgiveness Program as we are a 501(c)(3) nonprofit employerShift, • Surgery Service 4: Sunday- Wednesday 8-6pm, • Surgery Service 3: Monday -Thursday 8-6pm (two shifts available), • Surgery Service 2: Tuesday - Friday 8-6pm, • Urgent Surgery Service: Wednesday-Saturday 8-6pm., • Surgery Team Leader: Wednesday-Saturday 7:30-6:30 pm Pay Range $34—$44 USD Excellence in veterinary medicine since 1910. AMC Offers: A Commitment to Lifelong Learning: Founded in 1910, the Schwarzman Animal Medical Center is the world's largest veterinary teaching hospital, offering compassionate, collaborative, and cutting-edge veterinary care. Our commitment to innovation has led to the creation of one of the most advanced veterinary facilities in the world. State-of-the-Art Facilities: AMC just completed a major expansion and renovation. This project transformed the hospital's entire 83,000-square-foot space into a state-of-the-art facility unlike any other. Highlights include: A brand-new full floor surgical center, 1.5 Tesla Philips MRI (the exclusive high field MRI for small animals in NYC), 64-slice spiral CT scanner, Electroencephalography (EEG), Elekta Versa HD Linear Accelerator, In-house Laboratory, Ultrasound, Echocardiogram, and Mobile Cone Beam CT A multidisciplinary team of 140+ veterinarians across 20+ specialties: With over 20 specialties and services under one roof, our departments frequently work together to deliver the highest quality of patient care in the veterinary field. Our dynamic array of specialists means that we are the go-to place for complex cases. A Hospital in the heart of NYC: AMC is located in Manhattan, surrounded by leading research and teaching institutions such as Cornell University College of Veterinary Medicine, Weill Cornell Medical School, and NYU. Collaborative research opportunities abound, and our strong focus on education ensures a rewarding career for those passionate about mentoring and advancing veterinary medicine.

Job Description As part of the Communications Department and under direction of the Director of Communications, the dispatcher is responsible for the efficient utilization of resources provided by the Scheduling Department. The Dispatcher is tasked with making the best use of the available units and technology to provide the highest possible level of customer service. The Dispatcher communicates effectively with and supports all field associates. Essential Duties and Responsibilities: • Utilize the unit hours produced by Scheduling when assigning and dispatching trips to crews/vehicles in the most efficient way possible while maintaining required customer response times., • Ensure coverage of same day trip requests, utilizing vehicle and crew resources., • Understand and utilize tools such as RescueNet Dispatching, GPS, and ESO Scheduler;, • Post available units according to established locations;, • Direct units to fuel and/or restock during available/posting times in order to reduce end-of-shift delays;, • Be aware and attentive to all response time requirements by contract/customer;, • Ensure that field units are reporting time stamps promptly and according to policy; report any non-compliance to the appropriate supervisor;, • Initiate late calls/delays to call center when response times will exceed quoted or negotiated times;, • Utilize ESO Scheduler to make live changes to employee schedules and units;, • Work closely with the Logistics to ensure the most efficient movement of vehicles into and out of service;, • Maintain friendly and professional communication with internal and external clients at all times;, • Perform other related duties as required; . Requirements: • High School Diploma. College education and/or equivalent work experience preferred:, • Excellent written and verbal communications skills required;, • Critical thinking skills required;, • Must be highly-organized;, • Excellent and established interpersonal skills;, • Knowledge and expertise of MS Office, specifically Excel and Word;, • Computer proficiency required;, • Excellent and prompt, accurate, thorough, and legible written communication skills, • Working knowledge of EMS systems/private ambulance and medical transportation systems preferred;, • Dispatching experience preferred; and, • Ability to learn and teach skills to others

Job Description The Inpatient Transport Dispatcher coordinates and dispatches patient transportation requests throughout the hospital to support timely, safe, and efficient movement of patients between departments and designated locations. The dispatcher serves as the central point of communication between nursing units, clinical departments, transport personnel, and hospital operations. The position monitors incoming requests, assigns and prioritizes transportation tasks, tracks transporter availability and assignment status, and communicates delays or operational concerns to the appropriate personnel. The dispatcher maintains accurate records of transport requests and completed assignments and supports efficient utilization of transportation resources. Essential Duties and Responsibilities Receive, review, enter, and prioritize inpatient transportation requests through the hospital's designated dispatch system. Dispatch transport personnel based on patient location, destination, priority, transporter availability, and operational requirements. Monitor active assignments and transporter status to ensure requests are addressed and completed in a timely manner. Coordinate patient transports to and from inpatient units, the Emergency Department, diagnostic imaging, procedural areas, rehabilitation, and other authorized hospital locations. Communicate with nursing units, clinical departments, and transport personnel regarding pickup locations, destinations, delays, cancellations, and changes in patient readiness. Escalate urgent, delayed, or unresolved transport requests to the appropriate supervisor or clinical department. Reassign transportation tasks as needed to respond to changing workloads, staffing levels, and patient care priorities. Maintain accurate dispatch records, including request times, assignment details, status updates, delays, cancellations, and completion times. Monitor pending and outstanding requests to prevent missed assignments and unnecessary delays. Coordinate shift handoffs by communicating pending transports, unresolved issues, staffing concerns, and other operational information. Report equipment issues, staffing shortages, service interruptions, and other barriers affecting transportation operations. Follow hospital policies regarding patient identification, confidentiality, infection prevention, safety, and escalation of patient-related concerns. Maintain professional and courteous communication with patients, team members, visitors, and clinical staff. Assist with monitoring department performance indicators, including response times, turnaround times, assignment volume, and transporter productivity. Perform other duties as assigned by the department supervisor or manager. Qualifications Education High school diploma or equivalent required. Additional coursework or training in healthcare operations, logistics, dispatching, or customer service preferred. Experience Prior dispatching, hospital operations, patient transportation, call center, or related coordination experience preferred. Experience working in a hospital or other healthcare environment preferred. Familiarity with electronic dispatch systems and computerized tracking tools preferred. Part-time, Saturday and Sunday from 6:30 am - 3pm.

Already a Mom? Earn up to $95K+ Helping a Family Grow, Plus a $1,250 Bonus Carry a baby for a family who can't carry their own, and get paid well to do it. The baby is never genetically related to you. It's fully supported, works around your own family's life, and needs no prior experience. What You Get • $60,000$75,000+ for first-time surrogates, • Up to $95,000+ if you've completed a journey before, • $1,250 bonus, paid in milestones as you complete screening, • Up to $10,000 before you're even pregnant, • Fixed monthly payments during pregnancy, secured in third-party escrow, • $0 out of pocket. Medical, legal, screening, and travel costs are 100% covered, • Comprehensive medical insurance provided Join the Nation's only OB-managed surrogacy program. Basic Requirements • You understand the commitment and feel ready to help a family grow, • Between 20.5 and 38.5 years old, • At least one previous healthy pregnancy and delivery, • Six or fewer previous deliveries, • BMI under 35, • Smoke-free: no smoking or nicotine products, • U.S. citizen or permanent resident living in an eligible state Surrogacy can work around your existing job or help you stay at home while earning an income. How It Works • Apply in 2 minutes. Free, no commitment. Most applicants hear back within 12 business days., • Screening. Medical and psychological screening. Your $1,250 bonus is paid in milestones as you complete it., • Match and legal. Review family profiles and choose who you want to help. You get your own independent attorney at no cost., • Transfer and pregnancy. OB-led care from embryo transfer through delivery and recovery, with confirmed pregnancy within 46 months. See If You Qualify. It Takes 2 Minutes and It's Free. Our candidates are moms interested in part time, full time, flexible, flexible schedule, work from home, remote, stay at home, weekend, evening, jobs for moms, stay at home mom, work from home for moms, flexible jobs for moms, jobs for mothers, nanny, babysitting, childcare, daycare, caregiver, preschool, teacher assistant, tutor, teacher, swim instructor, classroom assistant, education, housekeeping, house cleaning, maid, customer service, call center, retail, cashier, store clerk, restaurant, server, waitress, hostess, barista, office, admin, receptionist, front desk, data entry, dispatcher, personal assistant, administrative assistant, office assistant, medical assistant, dental receptionist, nursing, therapy, fitness trainer, spa, salon receptionist, beauty assistant, bookkeeper, billing specialist, accounting, domestic, gig, trabajos desde casa, trabajos medio tiempo, trabajos para madres, niera, cuidado de nios #Northeast/Mid-Atlantic - Nov • _

Already a Mom? Earn up to $95K+ Helping a Family Grow, Plus a $1,250 Bonus Carry a baby for a family who can't carry their own, and get paid well to do it. The baby is never genetically related to you. It's fully supported, works around your own family's life, and needs no prior experience. What You Get • $60,000$75,000+ for first-time surrogates, • Up to $95,000+ if you've completed a journey before, • $1,250 bonus, paid in milestones as you complete screening, • Up to $10,000 before you're even pregnant, • Fixed monthly payments during pregnancy, secured in third-party escrow, • $0 out of pocket. Medical, legal, screening, and travel costs are 100% covered, • Comprehensive medical insurance provided Join the Nation's only OB-managed surrogacy program. Basic Requirements • You understand the commitment and feel ready to help a family grow, • Between 20.5 and 38.5 years old, • At least one previous healthy pregnancy and delivery, • Six or fewer previous deliveries, • BMI under 35, • Smoke-free: no smoking or nicotine products, • U.S. citizen or permanent resident living in an eligible state Surrogacy can work around your existing job or help you stay at home while earning an income. How It Works • Apply in 2 minutes. Free, no commitment. Most applicants hear back within 12 business days., • Screening. Medical and psychological screening. Your $1,250 bonus is paid in milestones as you complete it., • Match and legal. Review family profiles and choose who you want to help. You get your own independent attorney at no cost., • Transfer and pregnancy. OB-led care from embryo transfer through delivery and recovery, with confirmed pregnancy within 46 months. See If You Qualify. It Takes 2 Minutes and It's Free. Our candidates are moms interested in part time, full time, flexible, flexible schedule, work from home, remote, stay at home, weekend, evening, jobs for moms, stay at home mom, work from home for moms, flexible jobs for moms, jobs for mothers, nanny, babysitting, childcare, daycare, caregiver, preschool, teacher assistant, tutor, teacher, swim instructor, classroom assistant, education, housekeeping, house cleaning, maid, customer service, call center, retail, cashier, store clerk, restaurant, server, waitress, hostess, barista, office, admin, receptionist, front desk, data entry, dispatcher, personal assistant, administrative assistant, office assistant, medical assistant, dental receptionist, nursing, therapy, fitness trainer, spa, salon receptionist, beauty assistant, bookkeeper, billing specialist, accounting, domestic, gig, trabajos desde casa, trabajos medio tiempo, trabajos para madres, niera, cuidado de nios #Northeast/Mid-Atlantic - Nov • _

Already a Mom? Earn up to $95K+ Helping a Family Grow, Plus a $1,250 Bonus Carry a baby for a family who can't carry their own, and get paid well to do it. The baby is never genetically related to you. It's fully supported, works around your own family's life, and needs no prior experience. What You Get • $60,000$75,000+ for first-time surrogates, • Up to $95,000+ if you've completed a journey before, • $1,250 bonus, paid in milestones as you complete screening, • Up to $10,000 before you're even pregnant, • Fixed monthly payments during pregnancy, secured in third-party escrow, • $0 out of pocket. Medical, legal, screening, and travel costs are 100% covered, • Comprehensive medical insurance provided Join the Nation's only OB-managed surrogacy program. Basic Requirements • You understand the commitment and feel ready to help a family grow, • Between 20.5 and 38.5 years old, • At least one previous healthy pregnancy and delivery, • Six or fewer previous deliveries, • BMI under 35, • Smoke-free: no smoking or nicotine products, • U.S. citizen or permanent resident living in an eligible state Surrogacy can work around your existing job or help you stay at home while earning an income. How It Works • Apply in 2 minutes. Free, no commitment. Most applicants hear back within 12 business days., • Screening. Medical and psychological screening. Your $1,250 bonus is paid in milestones as you complete it., • Match and legal. Review family profiles and choose who you want to help. You get your own independent attorney at no cost., • Transfer and pregnancy. OB-led care from embryo transfer through delivery and recovery, with confirmed pregnancy within 46 months. See If You Qualify. It Takes 2 Minutes and It's Free. Our candidates are moms interested in part time, full time, flexible, flexible schedule, work from home, remote, stay at home, weekend, evening, jobs for moms, stay at home mom, work from home for moms, flexible jobs for moms, jobs for mothers, nanny, babysitting, childcare, daycare, caregiver, preschool, teacher assistant, tutor, teacher, swim instructor, classroom assistant, education, housekeeping, house cleaning, maid, customer service, call center, retail, cashier, store clerk, restaurant, server, waitress, hostess, barista, office, admin, receptionist, front desk, data entry, dispatcher, personal assistant, administrative assistant, office assistant, medical assistant, dental receptionist, nursing, therapy, fitness trainer, spa, salon receptionist, beauty assistant, bookkeeper, billing specialist, accounting, domestic, gig, trabajos desde casa, trabajos medio tiempo, trabajos para madres, niera, cuidado de nios #Northeast/Mid-Atlantic - Nov • _

Already a Mom? Earn up to $95K+ Helping a Family Grow, Plus a $1,250 Bonus Carry a baby for a family who can't carry their own, and get paid well to do it. The baby is never genetically related to you. It's fully supported, works around your own family's life, and needs no prior experience. What You Get • $60,000$75,000+ for first-time surrogates, • Up to $95,000+ if you've completed a journey before, • $1,250 bonus, paid in milestones as you complete screening, • Up to $10,000 before you're even pregnant, • Fixed monthly payments during pregnancy, secured in third-party escrow, • $0 out of pocket. Medical, legal, screening, and travel costs are 100% covered, • Comprehensive medical insurance provided Join the Nation's only OB-managed surrogacy program. Basic Requirements • You understand the commitment and feel ready to help a family grow, • Between 20.5 and 38.5 years old, • At least one previous healthy pregnancy and delivery, • Six or fewer previous deliveries, • BMI under 35, • Smoke-free: no smoking or nicotine products, • U.S. citizen or permanent resident living in an eligible state Surrogacy can work around your existing job or help you stay at home while earning an income. How It Works • Apply in 2 minutes. Free, no commitment. Most applicants hear back within 12 business days., • Screening. Medical and psychological screening. Your $1,250 bonus is paid in milestones as you complete it., • Match and legal. Review family profiles and choose who you want to help. You get your own independent attorney at no cost., • Transfer and pregnancy. OB-led care from embryo transfer through delivery and recovery, with confirmed pregnancy within 46 months. See If You Qualify. It Takes 2 Minutes and It's Free. Our candidates are moms interested in part time, full time, flexible, flexible schedule, work from home, remote, stay at home, weekend, evening, jobs for moms, stay at home mom, work from home for moms, flexible jobs for moms, jobs for mothers, nanny, babysitting, childcare, daycare, caregiver, preschool, teacher assistant, tutor, teacher, swim instructor, classroom assistant, education, housekeeping, house cleaning, maid, customer service, call center, retail, cashier, store clerk, restaurant, server, waitress, hostess, barista, office, admin, receptionist, front desk, data entry, dispatcher, personal assistant, administrative assistant, office assistant, medical assistant, dental receptionist, nursing, therapy, fitness trainer, spa, salon receptionist, beauty assistant, bookkeeper, billing specialist, accounting, domestic, gig, trabajos desde casa, trabajos medio tiempo, trabajos para madres, niera, cuidado de nios #Northeast/Mid-Atlantic - Nov • _

Already a Mom? Earn up to $95K+ Helping a Family Grow, Plus a $1,250 Bonus Carry a baby for a family who can't carry their own, and get paid well to do it. The baby is never genetically related to you. It's fully supported, works around your own family's life, and needs no prior experience. What You Get • $60,000$75,000+ for first-time surrogates, • Up to $95,000+ if you've completed a journey before, • $1,250 bonus, paid in milestones as you complete screening, • Up to $10,000 before you're even pregnant, • Fixed monthly payments during pregnancy, secured in third-party escrow, • $0 out of pocket. Medical, legal, screening, and travel costs are 100% covered, • Comprehensive medical insurance provided Join the Nation's only OB-managed surrogacy program. Basic Requirements • You understand the commitment and feel ready to help a family grow, • Between 20.5 and 38.5 years old, • At least one previous healthy pregnancy and delivery, • Six or fewer previous deliveries, • BMI under 35, • Smoke-free: no smoking or nicotine products, • U.S. citizen or permanent resident living in an eligible state Surrogacy can work around your existing job or help you stay at home while earning an income. How It Works • Apply in 2 minutes. Free, no commitment. Most applicants hear back within 12 business days., • Screening. Medical and psychological screening. Your $1,250 bonus is paid in milestones as you complete it., • Match and legal. Review family profiles and choose who you want to help. You get your own independent attorney at no cost., • Transfer and pregnancy. OB-led care from embryo transfer through delivery and recovery, with confirmed pregnancy within 46 months. See If You Qualify. It Takes 2 Minutes and It's Free. Our candidates are moms interested in part time, full time, flexible, flexible schedule, work from home, remote, stay at home, weekend, evening, jobs for moms, stay at home mom, work from home for moms, flexible jobs for moms, jobs for mothers, nanny, babysitting, childcare, daycare, caregiver, preschool, teacher assistant, tutor, teacher, swim instructor, classroom assistant, education, housekeeping, house cleaning, maid, customer service, call center, retail, cashier, store clerk, restaurant, server, waitress, hostess, barista, office, admin, receptionist, front desk, data entry, dispatcher, personal assistant, administrative assistant, office assistant, medical assistant, dental receptionist, nursing, therapy, fitness trainer, spa, salon receptionist, beauty assistant, bookkeeper, billing specialist, accounting, domestic, gig, trabajos desde casa, trabajos medio tiempo, trabajos para madres, niera, cuidado de nios #Northeast/Mid-Atlantic - Nov • _

Lead quality assurance for enterprise contact center solutions utilizing Amazon Connect and related technologies.Validate IVR flows, call routing logic, and overall customer journeys across multiple channels (voice, chat, self-service).Conduct end-to-end, functional, regression, system, and integrat

Job Description Job description Multi-doctor surgical practice seeks experienced medical assistant to handle medical assistant, front desk and call center duties. Must have excellent medical assistant skills, customer service ability, knowledge of health insurance guidelines, co-pays, etc…, as well as strong verbal communications skills, good follow-up with patients and doctors, ability to multi-task and be detail-oriented. Knowledge and experience with EMR software preferable. Job Type: Full-time

Job DescriptionCARE DELIVERY MANAGER ( Managed Long Term Care experience required) Responsible for supporting the nursing standards of excellence with advance professional education to deliver high-quality care. **Strong background in community health/homecare, with solid management experience. Location: Wallerstein (Orientation in the Bronx) Setting: On-site Schedule: Monday - Friday 8:30am-5:00pm, (1 hour lunch) (FT) Contract Length: Temp to perm opportunity based on performance and business needs. Job Title: Care Delivery Manager Department: Care Delivery Reports To: Clinical / Center Service Director JOB PURPOSE: Responsible for supporting the nursing standards of excellence with advance professional education to deliver high-quality care. Serve the organization as a member of the management team, working alongside with all departments and employees to support and oversee the day-to-day operations. Provide guidance, and deliver best practices in achieving organization's objectives, goals, and mission. Cultivate an environment dedicated to improving experience, enhancing satisfaction and retention. Provides care coordination in a manner that is sensitive to age, gender, sexual orientation, cultural, linguistic, racial, ethnic, religious backgrounds, and congenital or acquired disabilities. JOB RESPONSIBILITIES: • Review and ensure effective development and execution of personalized care plans that result in improved satisfaction & outcomes for all participants. • Facilitate and complete the process of Interdisciplinary Team (IDT) meetings, Service Delivery Requests (SDR) and other meetings. This includes completing the attestations, as needed. Support and collaborate with the Virtual IDT as needed. • Serve as a manager on call during non-operational hours of the physical sites and responsible for follow ups including follow up documentation and initiating grievances on participants/caregivers' behalf in timely manner. • Responsible for running necessary Clinical Delivery reports., • Participates and represents the Community Health Nurse (CHN) in all IDT JOB DESCRIPTION meetings, when required. • Balance and allocate staffing and related resources throughout the site and ensure adequate team assignments and coverage as a seamless operation. • Responsible for ongoing communication with IDT and necessary parties involved to coordinate care consistent with the participants' health care needs and goals to support in attaining and maintaining optimal health status. • Collaborate with clinicians to review UAS and the UAS analyzer system to ensure accuracy of their assessments. • Ensure all incidents are investigated and addressed accordingly. Ensure Level 2 investigation and documentation are completed in a timely manner according to the Organization's regulation. • Ensure documentation for participants are complete, accurate, including and not limited to enrollment, disenrollment, electronic/paper medical record, and any other clinical notes. • Review participants' charts for quality and address any deficiencies., • In collaboration with the Transitions in Care Team, provide care management services across sites and communicate with appropriate team members, facility, discharge planner, and home care coordinator when members are transitioned between care settings. • Coordinates, facilitates, and arranges for long-term care services in nursing homes, rehab facilities, etc. as needed. • Monitor care management activities, services, and members' responses to interventions to determine the effectiveness of the plan of care and the utilization of services and implements changes and adjustments to meet needs and goals. • Ensure documentations are in accordance with the Organization's standards and federal/state regulations. • Maintain up-to-date knowledge about current health-related issues, procedures, evidence-based clinical practices guidelines, medications, and impacting health and practice standards. • Recommend and contribute to improvements in services, programs, policies, and procedures to ensure optimum care and services to members. • Collaborate with Human Resources Department (HR) in conducting Interviews, coaching and disciplinary action if needed. Assist in onboarding and professional development training of staff to ensure compliance with policies/procedures/regulations as well as developing a continuous learning environment focused on growth and continued advancement. Ensures appropriate regulatory compliance is effective and being met at all federal and state levels. • Evaluates the work performance and competency of direct reports. This includes ongoing informal feedback/counseling/support and completion of annual performance reviews. • Ensures that direct reports conduct their duties according to applicable rules and regulations as well as the organization's policies and procedures. • Investigate and resolve employee grievances and complaints., • Serve as the Director of Patient Services (DPS) for the LHCSA, as assigned., • Only act within the scope of the individual's authority to practice., • Meet a standardized set of competencies for the specific position description established by the PACE organization before working independently. • Acting member of the IDT., • All other duties as assigned. Schedule: 8:30AM – 5:00PM Weekly Hours: 37.5 QUALIFICATIONS: Education: • Degree from an NLN accredited nursing school (RN, BSN required or at least five (5+) years' experience in health care setting). • Successful completion of an accredited Nursing Program is required., • A Baccalaureate degree is highly desired., • Completed NYSED-approved infection control coursework., • A minimum of 8.0 education contact hours may include contact hours of mandatory training requirements such as infection control coursework. • Case Management Certification recommended within two (2) years of the employment. Experience: • Minimum of two (2+) years of administrative experience in a management capacity in a certified home health agency (CHHA), long-term home health care (LHCSA), acute care, medical-surgical, and/or critical care, nursing home experience, diagnostic & treatment clinic preferred. • Customer Service experience is required., • Managed long-term care insurance experience beneficial., • Minimum of one (1+) year of experience working with a frail or elderly population or, if the individual has less than one (1) year of experience but meets all other requirements, must receive appropriate training from the PACE organization on working with a frail or elderly population upon hiring. • Supervisory experience is required. License: Current active and unrestricted license and registration in New York State as a Registered Nurse required. Additional Requirements: • Be legally authorized (for example, currently licensed, registered, or certified if applicable) to practice in the State in which the healthcare professional will perform the function. • Be medically cleared for communicable diseases and have all immunizations up-to-date before engaging in direct participant contact. Language: Bilingual preferred. Physical Requirements Individuals must be able to sustain certain physical requirements essential to the job. This includes, but is not limited to: • Standing – Duration of up to 6 hours a day., • Sitting/Stationary positions – Sedentary position in duration of up to 6-8 hours a day for consecutive hours/periods. • Lifting/Push/Pull – Up to 50 pounds of equipment, baggage, supplies, and ability to lift patients safely and using OSHA guidelines, etc. • Bending/Squatting – Must be able to safely bend or squat to care for patients, use medical supplies, etc. • Stairs/Steps/Walking/Climbing – Must be able to safely maneuver stairs, climb up/down, and walk to access work areas Position requires the individual to be able to travel, and walk between sites/locations and work areas throughout the day. • Agility/Fine Motor Skills - Must demonstrate agility and fine motor skills to operate and activate equipment, devices, instruments, and tools (ie. typing, use of medical supplies, equipment, etc.) • Sight/Visual Requirements – Must be able to visually assess patients, read orders type/write documentation, etc. with accuracy. • Audio Hearing and Motor Skills (language) Requirements – Must be able to listen attentively and document information from patients, community members, providers, etc., and intake information through audio processing with accuracy. In addition, must be able to speak comfortably and clearly with language motor skills for customers to understand the individual. • Cognitive Ability – Must be able to demonstrate good decision-making, reasonableness, cognitive ability, rational processing, and analysis to satisfy essential functions of the job. Disclaimer: Responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of the company.

Job Description At Ten our goal is simple, to become the most trusted service business in the world. We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees. We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. Will you help take us there? As a Quality Assurance Analyst, you will support the delivery of consistent, high-quality member experiences by independently evaluating customer interactions against Ten and client-specific quality standards. You will assess service interactions to identify strengths, performance gaps, and opportunities for improvement. Working closely with the CX Team Manager, Operations, Training, Client Services, and other key stakeholders, you will provide objective and actionable feedback, support quality activities, identify quality trends, and contribute to initiatives designed to improve service delivery and the overall member experience. The role requires strong attention to detail, sound judgment, consistency, and the ability to interpret and apply client and program requirements fairly across quality evaluations. 1. Quality Assurance Standards & Processes Support Ten’s Quality Assurance standards and processes to ensure service interactions are evaluated accurately, consistently, and within established timelines. Responsibilities include: • Complete assigned quality evaluations in accordance with established monthly targets and deadlines., • Review and assess service interactions using approved QA tools, scorecards, and evaluation criteria., • Accurately document evaluation results and provide clear, objective, and actionable feedback., • Apply Ten and client-specific standards consistently across evaluations., • Identify and appropriately escalate significant quality concerns or issues requiring timely attention., • Participate in and lead internal calibration sessions as assigned, supporting consistency and alignment across the QA team., • Maintain current knowledge of program requirements, processes, service standards, and QA expectations., • Support the communication and reinforcement of quality expectations by providing feedback, guidance, and clarification to Lifestyle Managers and operational teams., • Support targeted audits, quality reviews, and other quality initiatives as required. 1. Service Improvement Identify quality trends and opportunities for improvement and work collaboratively with key stakeholders to support continuous improvement in service delivery. Responsibilities include: • Identify recurring trends, performance gaps, and opportunities for improvement through quality evaluations and other quality activities., • Share relevant quality findings and feedback with Team Managers and appropriate stakeholders to support follow-up and improvement actions., • Participate in team huddles, service improvement discussions, and other forums as required to provide quality-related insight., • Work collaboratively with Operations, Training, Client Services, and other stakeholders to support solutions addressing identified quality trends or gaps., • Proactively develop, propose, and lead quality improvement initiatives or projects based on identified trends, service gaps, or opportunities for improvement., • Create tools, resources, processes, or other solutions designed to improve quality, consistency, and the member experience., • Support targeted quality reviews and audits to assess whether implemented actions are driving the intended improvement., • Support QA-related onboarding and training by providing guidance on quality standards, evaluation criteria, and QA processes., • Attend relevant training, refresher sessions, and program updates to maintain knowledge and support consistent application of service standards. 1. Client-Facing Quality Sessions & Reporting Lead client-facing quality sessions and support accurate and timely quality reporting in accordance with client and business requirements. Responsibilities include: • Lead and present in assigned client Call Listening sessions each month, in accordance with established schedules and client requirements., • Prepare appropriately for assigned client sessions, including reviewing relevant interactions, quality requirements, and supporting information., • Participate in other client-facing quality discussions or sessions as required., • Provide supporting analysis or quality information for client reporting and business reviews as required., • Ensure quality reporting and information shared with stakeholders is accurate, objective, and supported by available evidence. 1. Supporting Operations Partner with Operations and other business areas to support service delivery and broader business priorities as required. Responsibilities include: • Provide quality-related guidance and support to Operations when clarification of service standards, client requirements, or QA expectations is required., • Support the review of service issues or operational concerns where QA insight or evaluation is required., • Collaborate with Operations on quality-related actions, initiatives, or business priorities as required., • Provide operational support when required based on business needs, which may include supporting customer contact channels, service requests, or other operational activities., • Remain flexible in supporting reasonable business needs that may fall outside of normal day-to-day QA responsibilities, while continuing to meet core QA and client commitments. 1. Escalation, Complaint & Feedback Support Support the appropriate identification, reporting, and handling of member feedback, complaints, and escalations in accordance with established processes. Responsibilities include: • Identify member feedback or complaints encountered through quality evaluations, Client Call Listening sessions, or other quality activities and ensure they are appropriately captured and reported internally., • Ensure feedback identified during quality activities is documented accurately and contains sufficient information to support appropriate follow-up., • Escalate or flag identified feedback and concerns through the appropriate internal channels in accordance with established processes., • Provide support with complaint or escalation research, documentation, and client communication when required due to business demand, coverage needs, or other circumstances., • When supporting an assigned complaint or escalation, ensure research and information provided is factual, accurate, objective, and completed within applicable timelines., • Maintain appropriate confidentiality and discretion when handling member, client, or employee information. 1. Additional Responsibilities Support additional quality, regional, global, or business initiatives as reasonably required. Responsibilities may include: • Participate in projects, pilots, audits, or other initiatives aligned with business, client, or service quality priorities., • Provide reasonable administrative or business support related to the responsibilities of the role., • Adapt to evolving business, client, and operational requirements and undertake other duties reasonably aligned with the role as required. BEHAVIORAL EXPECTATIONS As a Quality Assurance Analyst, you will be expected to role model Ten’s standards and behaviors, including being bold, working as one team, taking ownership, collaborating, communicating with purpose, welcoming feedback, and demonstrating a commitment to personal growth and the development of others. Within the Quality function, this means demonstrating professionalism, integrity, objectivity, and accountability while maintaining a fair and consistent approach to quality. • Remain objective and evidence-based when evaluating quality and providing feedback., • Demonstrate consistency and fairness when applying quality standards., • Take ownership of assigned responsibilities, deadlines, and commitments., • Be bold in identifying opportunities for improvement and bringing forward ideas, solutions, and constructive challenge when appropriate., • Communicate with purpose, ensuring information and feedback is clear, professional, constructive, and appropriate for the audience., • Collaborate effectively and contribute to a one-team approach across Quality, Operations, Training, Client Services, and other stakeholders., • Welcome feedback and demonstrate commitment to personal growth and continuous development., • Demonstrate leadership through ownership, initiative, sound judgment, and positive influence, regardless of position or title., • Respect different perspectives and contribute to an inclusive and collaborative working environment., • Maintain appropriate confidentiality and discretion when handling sensitive information. Requirements Required • Minimum high school diploma or equivalent., • Previous experience working in a call center, contact center, or customer service environment., • Previous experience in Quality Assurance, quality monitoring, or a related quality-focused role., • Previous experience within the travel industry, with a strong understanding of travel-related customer service and booking processes., • Strong verbal and written communication skills, with the confidence and ability to present information to internal and external stakeholders. Preferred • Experience using Genesys or a comparable contact center/quality management platform., • Experience using Amadeus or another Global Distribution System (GDS)., • Experience within concierge, premium travel, financial services, or other high-touch customer service environments., • Experience facilitating or presenting in client-facing meetings or quality sessions. KNOWLEDGE, SKILLS & ABILITIES • Strong attention to detail with the ability to evaluate service objectively and accurately., • Strong analytical and critical-thinking skills, with the ability to identify patterns, trends, and opportunities for improvement., • Ability to interpret and consistently apply quality standards, client requirements, and established processes., • Strong verbal and written communication skills, including the ability to confidently lead and present in client-facing sessions., • Strong organizational and time-management skills with the ability to manage multiple priorities and meet established deadlines., • Ability to work independently, take ownership, and exercise sound judgment with minimal supervision., • Ability to develop ideas into practical quality improvement initiatives, tools, or projects., • Strong collaboration and interpersonal skills with the ability to work effectively across teams and functions., • Adaptability and flexibility in response to changing client requirements, business priorities, and operational needs., • Ability to handle sensitive and confidential information with appropriate discretion., • Proficiency with standard business technology and the ability to learn new systems and tools.