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Customer service call center jobs in Jersey City, New JerseyCreate job alerts

  • Elmora Motor Sports llc
    Bdc management
    Bdc management
    3 days ago
    $50000–$150000 yearly
    Full-time
    Elizabeth

    We are seeking a motivated and dynamic Business Development Center Representative to join our team. This role is essential in driving our sales initiatives and enhancing customer engagement through effective communication and relationship-building strategies. The ideal candidate will possess strong sales skills, a customer-centric approach, and the ability to thrive in a fast-paced environment. Responsibilities Engage with potential customers through outbound calls and follow-up communications to generate leads and drive sales. Utilize CRM software to manage the sales pipeline effectively and track customer interactions. Conduct negotiations with clients to close deals, ensuring a high level of customer satisfaction throughout the process. Support high-end sales initiatives by upselling products and services tailored to customer needs. Collaborate with the sales team to develop strategies for improving sales performance and achieving targets. Maintain accurate inventory control and management to ensure product availability aligns with customer demand. Provide exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships. Conduct public speaking engagements or presentations as needed to promote products or services. Assist in marketing efforts by contributing ideas for campaigns that enhance brand visibility and attract new customers. Requirements Proven experience in outside sales, B2B sales, or retail sales with a strong understanding of the sales process. Excellent negotiation skills with a track record of closing deals successfully. Familiarity with CRM software for managing customer relationships and tracking sales activities. Bilingual or multilingual capabilities are highly desirable for engaging diverse clientele. Strong organizational skills with the ability to manage multiple tasks efficiently. Effective communication skills, both verbal and written, with an emphasis on phone etiquette during outbound calls. Experience in automobile sales or dealership environments is a plus. Knowledge of retail math and inventory management principles is beneficial. A proactive approach to cold calling and lead generation activities. Ability to work collaboratively within a team while also being self-motivated. Join us as we strive for excellence in business development while fostering an environment that encourages growth, innovation, and success. Job Type: Full-time Ability to Commute: Plainfield, NJ 07063 (Required) Ability to Relocate: Elizabeth NJ: Relocate before starting work (Required) Work Location: In person

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  • TaxVance LLC
    Customer Service Representative (CSR)
    Customer Service Representative (CSR)
    22 days ago
    $16–$18 hourly
    Part-time
    Sunset Park, Brooklyn

    For more than 30 years, TaxVance has been serving our community with care, trust, and dedication. What began as a family-based service has grown into a mission-driven company committed to helping individuals, families, and small businesses thrive. We go beyond tax preparation — providing support with bookkeeping, financial guidance, and immigration-related documentation to ensure our community feels seen, supported, and empowered. Our team understands the challenges many face navigating complex financial and legal systems, which is why compassion, respect, and cultural understanding are at the heart of everything we do. At TaxVance, our promise is simple: to stand alongside our clients as partners in their growth and peace of mind. Whether it’s filing taxes, supporting a business, or helping families with immigration paperwork, we are here to uplift, guide, and create lasting impact. Role Overview: We are seeking a proactive and empathetic Customer Service Representative (CSR) to join our team. As the first point of contact for clients, you will handle inquiries, resolve issues, and ensure a smooth customer experience from start to finish. Your role will be essential in building trust, strengthening client relationships, and supporting the growth of TaxVance. Key Responsibilities: • Serve as the primary point of contact via phone, email, chat, and social media., • Respond to client inquiries regarding tax filings, bookkeeping, and general service questions., • Assist clients in navigating the TaxVance platform, uploading documents, and completing forms., • Escalate complex cases to tax specialists or managers while ensuring follow-up., • Track client interactions and maintain accurate records in CRM/automation systems., • Identify common issues and provide feedback to improve customer experience and workflows., • Uphold professionalism, empathy, and discretion in all communications. Qualifications • Required:, • Previous experience in customer service, call center, or client-facing role., • Excellent communication skills in English and Spanish (bilingual)., • Strong organizational skills and attention to detail., • Comfort using digital tools (CRM, email, chat platforms, cloud storage)., • Ability to remain calm and empathetic under pressure., • Preferred:, • Experience in financial services, tax preparation, or bookkeeping support., • Familiarity with automation platforms (e.g., Make.com, n8n, or similar)., • Knowledge of U.S. tax basics is a plus. What We Offer • Competitive base salary + performance incentives., • Training and professional development opportunities., • Growth path into specialized financial service or operations roles., • Being part of an innovative, community-focused company on a mission to simplify finance. At TaxVance, our promise is simple: to stand alongside our clients as partners in their growth and peace of mind. Whether it’s filing taxes, supporting a business, or helping with immigration paperwork, we are here to uplift, guide, and create lasting impact in our Latinx community for years to come. Apply today!

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  • Mr. Broadway
    Cashier
    Cashier
    1 month ago
    $18–$23 hourly
    Full-time
    Manhattan, New York

    Job Title: Cashier / Phone Operator Location: Mr. Broadway Position Overview: We're hiring a highly organized, customer-focused Phone Operator to manage calls, process Orders, and assist with takeout/delivery orders. The ideal candidate will be detail-oriented, multitask efficiently, and maintain a professional demeanor, ensuring accurate and efficient order handling. Key Responsibilities: Professionally answer high-volume calls, assisting with orders, reservations, and inquiries. Process third-party orders (Uber Eats, DoorDash, etc.), ensuring accuracy and timely communication with kitchen and delivery staff. Provide exceptional customer service by answering menu questions, resolving concerns, and confirming order details. Coordinate with kitchen staff for correct and prompt order preparation. Manage order flow during peak hours calmly. Ensure accurate entry of all orders into the POS system. Assist with packaging and communicating pick-up times. Requirements: Previous experience in a high-volume restaurant or call center preferred. Familiarity with Uber Eats, DoorDash, and other delivery platforms. Strong multitasking skills for managing multiple lines and orders. Excellent verbal communication and professional phone etiquette. Strong attention to detail and accuracy. Ability to remain calm and efficient during busy shifts. Benefits: Competitive hourly wage. Flexible scheduling. Growth opportunities. Employee meals and discounts. If you're a quick thinker with excellent communication and a passion for customer service, we want to hear from you!

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  • Brooklyn Workforce1 Career Center
    Intake Coordinator
    Intake Coordinator
    18 hours ago
    $17–$18 hourly
    Full-time
    Downtown Brooklyn, Brooklyn

    Job Description: This includes introducing/explaining home care services and eligibility to a prospective patient, as well as educating and guiding them through the enrollment/onboarding process. This self-motivated individual needs to understand the importance of completing tasks on-time and staying organized, while simultaneously providing valuable assistance and customer support. 2 IRS certifications & our training. Bilingual candidates are preferred. Requirements: • A friendly attitude and willingness to help those in need are a must., • Experience making and receiving inbound and outbound calls. Strong oral and written communication Ability to multi-take and meet deadlines., • Computer and typing skills. Ability to read, interpret, and compute basic math and data.

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