Customer service call center jobs in Boston, MassachusettsCreate job alerts

CT Technologist Overnight - Sign-on Bonus Eligible Hours: 36 hours weekly, No on-call rotation Friday 7:00 PM - 7:00 AM Saturday 7:00 PM - 7:00 AM Sunday 7:00 PM - 7:00 AM Location: Tufts Medical Center Job Profile Summary This role focuses on using various imaging techniques and practices to aid in the diagnosis and treatment of patients. In addition, this role focuses on performing the following CT Scan duties: Utilizes CT Scan Technology to provide images of internal organs, bones, and soft tissue. A clinical technologist role that has specialized knowledge or skills gained through a combination of vocational education, training, and experience. This role will be most commonly applied to patient care and/or scientific/laboratory jobs. An experienced level role requiring basic knowledge of job procedures and tools obtained through work experience and requiring vocational or technical education. Works under moderate supervision, works through problems of a routine nature, but may at times require interpretation or deviation from standard procedures and communicates information that requires some explanation or interpretation. Job Overview Perform Computed Tomography (CT) scan procedures on assigned patients according to the policies, procedures, philosophy, and objectives of the department and hospital. Perform CT scan procedures that follow radiological standards in a safe, accurate and timely manner, meet the American College of Radiology (ACR) imaging standards and allow the radiologist and/or physician to make a radiological diagnosis. Responsible for designated areas and/or procedures as assigned. Work cooperatively within departments and other service lines to create a system of quality health care. Work independently as required. Job Description Minimum Qualifications: 1. Associate degree in Radiology or related field., 2. Radiologic Technologist Certification (ARRT)., 3. CT Certification (ARRT) or (NMTCB)., 4. Radiologic Technologist state license eligible., 5. Two (2) years of experience as a CT Technologist. Preferred Qualifications: 1. X-Ray experience. Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned. 1. Independently perform CT scans on patients as assigned according to policy and radiological standards., 2. Verify patient and procedure to be performed., 3. Provide clear and accurate instructions to patients., 4. Verify and perform correct imaging protocol, step, procedures, and scanner parameters for each patient., 5. Ensure patient and staff safety for CT equipment used., 6. Ensure IV access has been obtained and administer IV contrast., 7. Participate in ongoing education and training., 8. Perform quality control on equipment and devices as required., 9. Communicate with other staff/departments to coordinate care of patients., 10. Maintain supply stock and request stock to be ordered when necessary., 11. Keep all work areas clean and functional according to DPH and The Joint Commission., 12. May teach students and support new technologists. Physical Requirements: 1. Frequent standing, occasional sitting, walking, and lifting 30-35 lbs., 2. Manual dexterity using fine hand manipulation to operate radiology equipment., 3. Hearing and visual acuity sufficient to perform examinations, observe patients, read monitors and documents, and hear audible equipment alarms., 4. Exposure to bodily fluids and communicable diseases. Skills & Abilities: 1. Knowledge of radiologic equipment, examinations, and procedures., 2. Knowledge of radiation safety protocols., 3. Good communication skills., 4. Good customer service skills., 5. Ability to organize and set priorities., 6. Ability to work independently. At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it. Pay Range: $47.00 - $56.32

American Traveler is seeking a travel Nuclear Medicine Technologist for a travel job in Boston, Massachusetts. Job Description & Requirements • Specialty: Nuclear Medicine Technologist, • Discipline: Allied Health Professional, • Start Date: 11/03/2025, • Duration: 13 weeks, • 40 hours per week, • Shift: 10 hours, days, • Assignment is in a hospital-based nuclear medicine department specializing in PET/CT, • Patient population includes both PET and general nuclear medicine exams, • Work with Siemens Biograph mCT 64 and Medrad Intego automated injector, • Administer unit doses of FDG, Posluma, Amyvid, Dotatate, and Cerianna, • Shifts are Monday through Friday, 10:00 AM to 6:30 PM, transitioning to 4x10 hour shifts (Monday-Thursday, 9:00 AM to 7:30 PM) after training, • No on-call required, • Duties include venipuncture, glucometer operation, patient screening, scanning documents, and computer charge entry, • Daily use of DICOM, MIM, and McKesson PACS for imaging and document management, • Responsible for proper cleaning of incubation rooms and cameras after patient use and stocking supplies, • Strong emphasis on radiation safety and regulatory standards, • A 6-month break is required for returning travelers or former employees to be eligible, • No local candidates will be accepted if residing within 50 miles of the facility, • All requested time off must be disclosed at the time of application, • Weekly orientation occurs every Monday except holidays, • Parking can cost up to $43 per day\n \n Requirements\n, • Minimum of 1 year experience as a nuclear medicine technologist in an academic medical center, • PET/CT experience preferred, • Current BLS certification from AHA required, • ARRT (N) or CNMT required, • Massachusetts Radiation Technologist license required if applicable, • Knowledge of and adherence to ALARA principles and USP<825>, • COVID and Flu vaccinations required (medical exemptions accepted)\n Benefits\n, • High Pay and Bonuses, • Medical, Dental and Vision Insurance with Day 1 Options, • 401(k) Plan, • Weekly Payroll Deposit, • Free Online CEUs, • Generous Housing Allowance, • Travel and Licensure Reimbursements, • Non-taxed Per Diem and Subsidy With thousands of travel nursing and allied jobs nationwide, our attentive and approachable recruiters find positions that align perfectly with your career aspirations and personal requirements. American Traveler offers exceptional benefits, including premium medical, dental, vision and life insurance beginning day one of your assignment, generous 401(k) match, substantial housing stipends, and more. Additionally, with 24/7 support and access to our in-house clinicians, you are assured confidence and comfort throughout your assignment. With our team behind you, you can relax and enjoy a rewarding travel career.

CT Technologist I - No On Call - Sign-on Bonus Eligible Hours: Friday 7:00 PM - 7:00 AM Saturday 7:00 PM - 7:00 AM Sunday 7:00 PM - 7:00 AM No on-call rotation Location: Tufts Medical Center Job Profile Summary This role focuses on using various imaging techniques and practices to aid in the diagnosis and treatment of patients. In addition, this role focuses on performing the following CT Scan duties: Utilizes CT Scan Technology to provide images of internal organs, bones, and soft tissue. A clinical technologist role that has specialized knowledge or skills gained through a combination of vocational education, training, and experience. This role will be most commonly applied to patient care and/or scientific/laboratory jobs. An entry-level role typically requiring little to no prior knowledge or experience and requiring vocational or technical education. Work is routine or follows standard procedures, is closely supervised, and communicates information that requires little explanation or interpretation. Job Overview Perform Computed Tomography (CT) scan procedures on assigned patients according to the policies, procedures, philosophy, and objectives of the department and hospital. Perform CT scan procedures that follow radiological standards in a safe, accurate and timely manner, meet the American College of Radiology (ACR) imaging standards and allow the radiologist and/or physician to make a radiological diagnosis. Responsible for designated areas and/or procedures as assigned. Work cooperatively within departments and other service lines to create a system of quality health care. Job Description Minimum Qualifications: 1. Associate degree in Radiology or related field., 2. Radiologic Technologist Certification (ARRT)., 3. CT Certification (ARRT) or (NMTCB)., 4. Radiologic Technologist state license eligible. Preferred Qualifications: 1. Healthcare experience., 2. X-Ray experience., 3. CT Technologist experience. Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned. 1. Perform CT scans on patients as assigned according to policy and radiological standards., 2. Verify patient and procedure to be performed., 3. Provide clear and accurate instructions to patients., 4. Verify and perform correct imaging protocol, step, procedures, and scanner parameters for each patient., 5. Ensure patient and staff safety for CT equipment used., 6. Ensure IV access has been obtained and administer IV contrast., 7. Participate in ongoing education and training., 8. Perform quality control on equipment and devices as required., 9. Communicate with other staff/departments to coordinate care of patients., 10. Maintain supply stock and request stock to be ordered when necessary., 11. Keep all work areas clean and functional according to DPH and The Joint Commission. Physical Requirements: 1. Frequent standing, occasional sitting, walking, and lifting 30-35 lbs., 2. Manual dexterity using fine hand manipulation to operate radiology equipment., 3. Hearing and visual acuity sufficient to perform examinations, observe patients, read monitors and documents, and hear audible equipment alarms., 4. Exposure to bodily fluids and communicable diseases. Skills & Abilities: 1. Knowledge of radiologic equipment, examinations, and procedures., 2. Knowledge of radiation safety protocols., 3. Good communication skills., 4. Good customer service skills., 5. Ability to organize and set priorities. At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it. Pay Range: $46.00 - $51.67

• Location: Boston Medical Center, • America's 'Most Loved Workplaces' by Newsweek, • 70,000+ dedicated employees, 200,000+ patients, 2,600+ dialysis centers, 350+ research sites across North America, • Largest provider of renal care products and services in the nation, including state-of-the-art dialysis machines, dialyzers and pharmaceuticals, and we are home to the country's largest renal specialty laboratories The registered professional nurse (CAP RN 1) position is an entry level designation into the Clinical Advancement Program for Registered Nurses. The CAP RN 1 is accountable and responsible for the provision and coordination of clinically competent care including assessment, planning, intervention and evaluation for an assigned group of patients. As a member of the Kidney Disease health care team, the CAP RN 1 participates in decision-making, teaching, leadership functions, and quality improvement activities that enhance patient care outcomes and program operations. PRINCIPAL DUTIES AND RESPONSIBILITIES: All duties and responsibilities are expected to be performed in accordance with Fresenius Kidney Care and applicable contractual service policy, procedures, standards of nursing practice, state and federal regulations. * Performs all essential functions under the direction of the Program Manager (PM) and with guidance from the Educator, Preceptor or an Inpatient Services CAP RN 2, 3, 4 or 5 for the first 6 months of employment. * Expected to complete requirements to advance to the next Inpatient CAP level, for which they qualify, within 24 months from date of hire. * Performs ongoing, systematic collection and analysis of patient data pre - during - post treatment for assigned patients and documents in the patient medical record, adjusts or modifies the treatment plan as indicated and notifies inpatient program manager, appropriately credentialed physician, patient's primary nurse and others as may be indicated. * Recognizes aspects and implications of patient status that vary from normal and reports to or collaborates with appropriate health team members for input including but not limited to manager, appropriate physician, and acute primary nurse. * Assesses daily assigned patient care needs and collaborates with direct and ancillary patient care staff as needed. * Directs and provides safe effective patient care for assigned patients as prescribed for all modality specific treatment procedures. * Initiates and coordinates communication with FKC and Non-FKC dialysis providers and appropriate hospital personnel as needed to provide continuity of patient care. * Administers medications as prescribed and in accordance with contractual agreement. * Ensures nephrology physician orders for assigned patients are received and entered in the Medical Record. * Enters all treatment data into the designated medical record thoroughly, accurately and in a timely manner. * Performs the implementation, administration, monitoring, and documentation of patient's response to prescribed intradialytic transfusions, including appropriate notification of adverse reactions to physician and appropriate blood supplier. * Ensures familiarity with company, inpatient services program and contracted provider emergency policy to initiate and assist with emergency response measures. * Delegates appropriate tasks to direct patient care staff including but not limited to LVN/LPNs and Patient Care Technicians. * Monitors patient care staff for appropriate techniques and adherence to FKC policy and procedures. * Promotes infection control, equipment and environmental safety. * Assesses, collaborates and documents patient/family's basic learning needs to provide initial and ongoing education to patients and family. * Instructs hospital/facility staff on aspects of specialized care related to renal replacement and apheresis therapies. * Collaborates with the interdisciplinary team to update the nursing assessment and plan of care for assigned patients. * Initiates, documents, and completes ongoing QAI activities including monthly reports as directed by manager or designee. * Serves as a resource for health care team, participates in staff training and orientation of new staff as assigned. * Participates in all required staff meetings as scheduled. * May be assigned to assist in an Outpatient facility on an as needed basis. * Supports and promotes the FMCNA's mission, vision, values, and customer service philosophy. * Performs all other duties as assigned by manager within state, federal and contractual standards. PHYSICAL DEMANDS AND WORKING CONDITIONS: * The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Areas of practice are diverse, including, but not limited to, the fields of hemodialysis, peritoneal dialysis, continuous renal replacement therapies, and apheresis. * The position provides direct patient care that regularly involves heavy lifting and moving of patients, and assisting with ambulation. Equipment aids and/or coworkers may provide assistance. This position requires frequent, prolonged periods of standing and the employee must be able to bend over. The employee may occasionally be required to move, with assistance, machines and equipment of up to 200 lbs., and may lift chemical and water solutions of up to 30 lbs. as high as 5 feet. The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials. * May be asked to provide essential functions of this position in other locations with the same physical demands and working conditions as described above. * Day to day work includes desk work, computer work and interaction with patients, facility/hospital staff and physicians. The position requires travel between assigned facilities and various locations within the community and travel to regional meetings may be required. * Position requires participation in on-call rotation. (Night, Weekend or as defined by individual program needs). SUPERVISION: * Assigned oversight of Patient Care Technicians/LPNs as a designated Nurse in charge, after the following: * Successful completion of all FKC education and modality specific training requirements for new employees plus * Must have a minimum of 9 months experience as an RN plus * 6 months experience in dialysis EDUCATION: * Graduate of an accredited School of Nursing. * Current appropriate state licensure. * Must meet the practice requirements in all states in which he or she is employed. EXPERIENCE AND REQUIRED SKILLS: • Entry level for RNs with less than 2 years of nephrology nursing experience within the last two years or for RNs with a BSN and less than 1 year of nephrology nursing experience within the last two years., • Minimum of 9 months experience as a Registered Nurse (preferred)., • Minimum 6 months nephrology experience required before working independently without a qualified dialysis RN, • 6 months dialysis experience required to be on-call., • Hemodialysis and/or ICU experience (preferred)., • Successful completion of FKC Education and Training requirements for new employees., • Successful completion and maintenance of CPR BLS Certification., • Meet all conditions of employment including Ishihara's Color Blindness Test., • Successful completion of all annual required education/training/competencies., • Successful completion of on-going training and education as assigned or required EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws. EOE, disability/veterans

Job Description Circles is looking for a Lifestyle Coordinator who loves working with people! This role is perfect for you if you love researching new things every day and have a passion for providing the highest level of service. On a typical day you will plan a hot air balloon experience and dinner in the clouds, send someone to volunteer in South America and teach soccer to kids for 2 weeks, or plan a bike tour across India. This position can be worked 100% remotely. Compensation for this role is $19.00 per hour Schedules available: 1. Tuesday-Saturday 2:00pm-10:30pm EST, 2. Exact schedule TBD but will include one weekend day Who you are: • Confident and outgoing, • You love researching things such as travel, dining, unique experiences, finding hard to get event tickets, and customized gifts, • Building meaningful relationships comes naturally to you, • Comfortable with computers and technology, • Excellent listening and telephone skills, • Professional communicator, • Great writing skills Our People: We have runners, comedians, movie buffs, musicians, writers, animal lovers and every other variety of people. We have family people, single people, happy people. You will find friends here and we encourage you to bring your friends too! What you will get: • Full benefits package (medical, dental, vision, life insurance, disability insurance, 401k), • Quarterly bonuses of up to $1,000, • Flexible paid time off policy, • The latest technology and tools available, • Energetic work environment, • Growth opportunities, • Fast growing company Last thing: If you don’t think you have the qualifications, apply anyway! We hire real people with the voices that we want to hear! Requirements • Previous customer service experience required, • Experience in hospitality preferred, • Experience working from home preferred, • Previous call center experience preferred, • HS Diploma or equivalent degree, • Experience with SalesForce preferred, • Circles is headquartered in Massachusetts. This remote position is only open to candidates who reside in the following states: Arizona, Florida, Georgia, Kentucky, Massachusetts, Maryland, Minnesota, North Carolina, New Hampshire, New Jersey, Rhode Island, Texas, Utah, or Virginia. Benefits • Medical, dental, vision Insurance starting the first day of the month after hire, • Long term and short term disability insurance paid for by Circles, • 401k with match, • Life insurance paid for by Circles, • Up to 15 days of PTO per year, • 1 Floating Holiday per year, • 1 Community Service Day per year, • Paid holidays, • Access to discount programs, • 1 month sabbatical every 5 years

Job Description Are you looking for a fun, challenging opportunity and seeking personal and professional development? We are seeking a Sales Brand Ambassador who is responsible for selling products and providing superb customer service within a retail setting. We interact with customers daily, so a strong background in customer service is a must, with additional training provided. We also like to see experience in marketing, retail, or hospitality. Company culture is also very important to us, and we are eager to hire a candidate that works well within a close knit team. Job Responsibilities: • Ability to navigate through applications including Salesforce, • Represent our client's accounts, • Ability to work and respond to customer inquiries, • Provide assistance or up-sell new customers, • Respond to customer requests in a timely fashion, • Willingness to learn and to take on new challenges., • Excellent communication skills., • Ability to function independently in a multi-tasking environment, as well as part of a team., • Be open to coaching and feedback, • Provide an exceptional customer service experience, • Must demonstrate excellent communication skills., • Growth Opportunities, • Paid Training, • Positive Work Culture, • Weekly Pay - Base + Commission, • Travel/Gas Reimbursement, • PTO For Illness/Personal DaysCompany DescriptionDue to the ever-evolving nature of the world, Gregory J Inc has decided to take a different approach to business. The new generation is seeking more room for creativity, control and freedom than previous generations. We believe individuals that have an entrepreneurial and solution-oriented mentality have the best opportunity to control and shape their future.Due to the ever-evolving nature of the world, Gregory J Inc has decided to take a different approach to business. The new generation is seeking more room for creativity, control and freedom than previous generations. We believe individuals that have an entrepreneurial and solution-oriented mentality have the best opportunity to control and shape their future.

Job DescriptionSalary: $60k-$80k-$110k CMIT Solutions of Cambridgeis the premier IT services franchise in the US. Our goal is to be thepreferred IT business partner of small to medium sized businessesby offering technical leadership and services to our customers with a focus on providing innovative solutions and delivering exceptional customer service. Position: SYSTEMS ENGINEER CMIT Solutions is seeking a knowledgeable Systems Engineer to support, participate and guide the efforts of our technical team as our business grows and we expand the services we offer to our clients. The Systems Engineer will provide escalated technical support to end-users and Service Desk Level 1 resources through the department's telephone support line, including software setup, configuration and troubleshooting. Provide coordination and communication of Service Desk and Network Operations Center resources and coordinate site visits with end user site management. Manage ticket escalations and production crisis situations of client systems. The best candidates for this position will have good verbal and written communication skills. You must be willing and able to effectively document work performed by yourself and others, and to explain solutions that you propose. You will be interacting with a wide variety of clients for whom technical jargon is not their primary language. You must be able to effectively explain technical issues, solutions and status to clients in a manner that they understand and appreciate. Core Duties & Responsibilities * Responsible for communication and coordination of Service Desk and NOC resources * Provide second level technical support for end-users and level 1 Service Desk. * Call back customers in a timely manner to trouble shoot and resolve problems not handled by tier one support. * Utilize stored information and documentation to help resolve issues * Research outstanding users issues and document resolutions to users issues * Define policies and procedures for troubleshooting for hardware, software and infrastructure issues. * Prioritize and escalate problems within given guidelines * Participate on projects including but not limited to Service Desk improvements, customer communication, peer-to-peer communication and deployment of new technology. * Act as the escalation point person for the Service Desk when necessary. * Triage calls to appropriate groups if call cannot be resolved at level two * Occasional after hours and weekend work to cover On Call responsibility. * Work with Site support on specific site support issues and procedures. * Perform other duties as assigned by management. Experience & Skills Requirements * Proven ability to implement and manage HyperV and VMWare virtualization platforms * Proven ability to implement and manage Shared Storage Clusters * Proven ability to implement and manage Microsoft Exchange Server Environments * Proven ability to administer Active Directory sites * Demonstrated ability to implement and manage SQL Server Environments * Demonstrated ability to troubleshoot Enterprise Networking Services * Ability to multitask and prioritize work requirements * Ability to take initiative and manage time effectively * Ability to work effectively both as a team member and independently. * Ability to project a positive service attitude * Ability to be flexible, versatile and adaptable in day to day activities conducted in a multi-site environment. * Strong analytical and problem-solving skills * Excellent interpersonal and communication skills * Experience supporting Office 365 applications * Knowledge of supported software packages: MS Office, Exchange * Expert knowledge of Network Operating Systems: Windows Server 2003, 2008 and 2012. Windows XP, 7 and 8 * Knowledge of printers * Knowledge of basic data communications networking equipment, including hubs, routers and cabling infrastructure * Knowledge of LAN and internetworking protocols: TCP/IP Qualifications * 5+ years of prior IT experience * 2+ years of prior experience in Customer Service, phone experience preferred * Experience typically acquired by having a Bachelors degree in computer science or similar field or equivalent work experience * Microsoft Certifications a plus * Hands on PC or Macintosh experience a plus

Job Description Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that. Relay is the all-in-one, collaborative money management platform. We’re building for employer SMBs and their finance function, internal and external, and are focused on delivering a human-centric customer experience. Ultimately, we help SMBs be ‘on the money'. We’re looking for a Senior Product Marketing Manager to join our fast-growing Product Marketing team. In this role, you’ll sit at the center of product, marketing, and growth – driving strategy, informing roadmap, and unlocking adoption through creative and strategic launches, analysis, customer insights, and storytelling. This is an ideal role for a PMM who is hungry for impact, strategically minded, and passionate about bringing fintech products to market. You'll own positioning, partner with product to influence what we build, and work across teams to ensure our product drives real customer value and sustained growth. From early ideation to product launch, you’ll partner with cross-functional teams to shape positioning and messaging, lead go-to-market strategies, set pricing and packaging, and uncover insights through market research and competitive intelligence. You won't just support GTM – you’ll help shape it, with a deep focus on experimentation, conversion, and storytelling that connects users to product value. Applicants must be located in the Greater Boston Area. What You’ll Be Doing * Roadmap & Strategy Partnership: Serve as a key voice of the customer to inform product roadmap and prioritization. Collaborate closely with Product Management and Brand/Design to align product strategy with market opportunities and growth potential * Adoption & Growth Strategy: Own the strategy and execution of programs that drive product adoption, activation, and retention for your product line. Identify friction points in the user journey and partner with Product, Growth, and Data to experiment, test and iterate on improvements * Go-to-Market Planning: Develop and own go-to-market strategies for new features, product launches, and key initiatives across our product lines. Validate launches are informed by customer needs, and GTM efforts are tied to measurable business outcomes * Customer & Competitive Insights: Lead research efforts to understand user needs, use cases, and market trends. Translate customer insights into positioning and messaging that resonate with users, refining it across the customer journey and ensuring consistent delivery across all marketing channels * Cross-Functional Collaboration: Work hand-in-hand with Product, Data, Brand/Design, Demand Generation, Growth, Sales, and Partnerships to message on product marketing goals, share insights, and create cohesive customer experiences * Project Management: Product launches cross-functionally to hit targets and launch and enable internal teams on time Who You Are * You have 5+ years of product marketing experience, preferably in an early-stage B2B or B2B2C company, with experience supporting SMBs * You have a proven track record of launching products or features, driving adoption, and delivering tangible business and customer outcomes * You’re a data-driven storyteller, skilled at crafting compelling narratives that resonate with and influence stakeholders and customers alike based on metrics * You’re a customer champion – you engage deeply with customers and translate those insights into messaging and positioning that resonates * You take pride in being a trusted voice of the customer when they’re not in the room * You have exceptional project management skills, leading and influencing cross-functional stakeholders to act with urgency and meet objectives and deadlines * You’re metrics-driven – you define KPIs, create reporting requirements, and partner with the Data team to produce high-quality reports that track progress * You excel in fast-paced environments, have a bias for action, and demonstrate a strong ownership mindset Our Commitment to You * Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary. * Comprehensive health benefits: enjoy full health benefits from day one. We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents. * Flexible vacation and time off: every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays so you can take time off to recharge and come back better for our customers. * Parental leave with top-up: we offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive. * Remote work environment: this is a primarily remote role with occasional visits to the Toronto office for collaboration and team connection. Travel and accommodations are fully covered. * Dog-friendly space: can dogs really make you happy and healthy? We don’t know for sure, but since we don’t want to chance it, our office is 100% floof-friendly. * Personal and professional growth: through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success. * Top-tier equipment: as a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating. * Social connection: we believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders. The Interview Process * Stage 1: A 30-minute Google Meet video call with a member of the Talent team * Stage 2: A 60-minute Google Meet video call with the Director, Product Marketing * Stage 3: A 45-minute Google Meet video call with a member of the Leadership team * Stage 4: A take-home case study followed by a 60-minute Google Meet video call with our team Why Relay Might Be the Perfect Fit For You * You push relentlessly for reinvention: You’re built to constantly ask, “How can this be better?” Change excites you and you drive it. * You crave autonomy: We trust our team with big challenges and the freedom to solve them. If you’re someone who takes initiative, is comfortable taking risks, and seeks input when needed, you’ll find the freedom here empowering. * You own your work: You take pride in your work, follow through on commitments, and feel a deep sense of responsibility for outcomes, not just tasks. * You treat comfort as a red flag: You seek growth. When things feel too comfortable, you lean into change. You’re excited about stepping into the unknown and navigating new terrain to create something better alongside your team. * You care about impact, not noise: You care deeply about the substance of your work. You measure success by results, not recognition and you let your work speak for itself. * You’re energized by complexity and ambiguity: You enjoy tackling problems that don’t come with a playbook. You’re comfortable building from scratch, iterating as you go, and collaborating to shape the best path forward. * You seek out feedback: We value directness, clarity, and respect. We believe honesty fuels great work and career growth. You see feedback as a tool for learning and improvement, and you know that open, honest dialogue is key to achieving the best results — together. * You’re here for more than a job: At Relay, everything we do is in service of our mission to help small businesses thrive. To drive impact and have purpose here, that mission must matter to you too. Our Promise We’re driving real change for small business owners, powered by truly remarkable people. At Relay, you’ll find the confidence to take chances, trust to take initiative, and the support you need to build a career you love. Here, we make sure every team member feels empowered to make big decisions, encourage to ask tough questions, and challenged to take risks that result in work we’re all proud of. We give you the baton–you run the Relay. What’s Important to Us: Research shows that women-identifying and other marginalized individuals often apply only if they meet 100% of the qualifications. But no one is a perfect match on paper. If this role excites you, we’d love to hear from you and figure out together if it’s a great fit. At Relay, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal opportunity employer and welcome people of diverse backgrounds, perspectives, and skills. We will work with applicants to provide accommodations at any stage of the hiring process. If you require accommodations during the interview process, please email your Talent Partner, and we will work with you to meet your needs.

Job Description Base Range $125,000-$135,000 per year Bonus range from $25k-$50k per year JOB SUMMARY Regional Director of Sales (DOS) is responsible for the sales and operations of up to 60+ Blue Link Wireless AT&T Authorized Retail locations through leadership of the Area Store Leaders (ASL’s) reporting to the DOS, keeping close tabs on each one's ability to deliver an exceptional customer experience. From recruiting and staffing to driving daily sales performance and operational compliance and excellence, the DOS will assess the performance of each ASL and each location's overall performance to identify areas of improvement and respond quickly. And, with the same razor-sharp focus, the DOS will celebrate successes to reinforce the team's effort and accomplishments. During location visits, the DOS will monitor everything from sales behaviors to product knowledge. Working through and with the ASL, the DOS will identify issues, devise action plans, and seek opportunities to refine and grow our business. The DOS will cultivate working relationships with the Executive Vice President, other DOS’s and ASL’s, and the Support Center Team, and gather the tools to build success across the market, tracking overall market performance and creating effective action plans to meet organizational goals. This position will be located in Louisiana; Alabama; or Mississippi depending on the candidate. ESSENTIAL JOB FUNCTIONS The tasks and duties described here include, but are not limited to, those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job, in accordance with the ADA and applicable state/local law. • Meets all AT&T and Blue Link Wireless compliance and merchandizing requirements in all locations at all times., • All aspects of the successful operation of up to 60+ Blue Link Wireless AT&T Authorized Retail locations., • Development and training of the ASL’s and store level Team Members, • Positively contributes to a fun and friendly work environment for our customers and team members., • Leads by example., • Consistently meets or exceeds sales and customer service expectations in each location., • Consistently meets or exceeds operational standards minimizing or eliminating losses to the company in each location., • Creates a laser- focus on sales and sales-generating activities every day in each location., • Conducts a frequent and highly effective store visits, including visits in the evening and on weekends, and provides detailed recaps of each visit to the ASL, Store Leader/RSM, Sales Leader/ASM and company leadership., • Actively manages and is responsible for the recruiting and staffing for all positions in their market., • Conducts weekly 1 on 1’s with each ASL and some Store Leaders/RSM’s and Sales Leaders/ASM’s to review store performance and create action plans for improvement., • Conducts regular conference calls, trainings, and meetings to foster knowledge and best practice sharing., • Maintains and consistently communicates store performance metrics recognizing top performances., • Communicates effectively and professionally via phone and email with customers, AT&T and Blue Link Wireless team members., • Upholds, and partners with HR to enforce, all company and Blue Link Wireless policies and procedures., • Conducts a monthly New Hire Sales Training that effectively delivers the defined Blue Link Sales Behaviors., • Collaborates with internal and external partners to plan and execute local events and promotions consistent with AT&T and Blue Link Wireless marketing initiatives and branding., • Assures that Store Leaders/RSM’s keep all stores fully staffed and fully trained consistent with AT&T and Company standards, • Assures that all loss prevention controls are in place and consistently monitored to assure minimal inventory shrink, minimal cash shortages, no unauthorized discounting, • Ensures all store personnel are trained on and are following all policies and procedures., • Quickly and appropriately resolves customer issues., • Delivers a clean, organized, and fully operational retail experience for all customers and employees., • Proactively reviews reporting to identify potential risks and takes appropriate action., • Maintains a positive and effective relationship with co-workers, vendors and partners., • Report to work on-site on a regular, predictable and timely basis., • Work evenings, weekends and/or holidays as needed or required. Essential Physical Functions: • The employee frequently is required to mobilize around the work area, use hands and fingers, reach with hands and arms, and be present continuously at workstation for extended periods of time., • The employee must have the ability to use a computer mouse, keyboard, and other equipment typically found in an office or call center environment. Essential Sensory Functions: • While performing the duties of this job, the employee is regularly required to talk to customers and other employees and hear speech from customers and other employees., • The employee will need to regularly interact and communicate with others, including but not limited to, face to face communications, over the phone communications, and chat messaging communications. The employee must be able to comprehend the subject of the communication and take appropriate action, if necessary., • Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus, read and interpret, documents and instructions, frequent identification of letters, numbers, and symbols in a technology environment., • Other essential job functions may be assigned by Blue Link Wireless in its discretion and are subject to change at any time. WORK ENVIRONMENT • While performing the duties and essential functions of this job, the employee is exposed to computer equipment and noise levels of a typical retail store environment, with the requisite level of noise associated with a wireless retail establishment., • Travel is required. SKILLS • Five or more year's successful sales experience with 7+ years wireless multi-unit retail wireless store leadership preferred. AT&T sales management experience preferred but not required., • 2+ years Wireless Retail Store Manager experience., • 2+ years Wireless Retail Area Manager or Area Director experience., • Demonstrated successful development and promotion of Sales Advocates to Store Leaders and Store Leaders to Area Leaders., • Demonstrated high ethical behavior, unquestionable integrity and character in business transactions., • Demonstrated success directing training and development activities of a sales team., • Demonstrated success in staffing stores with high quality, high potential candidates., • Experience utilizing a behavioral based selection processes for store level staffing., • Demonstrated success managing store-based marketing initiatives., • Experience with consistent delivery of merchandising and store sales promotions., • Effective Communication Skills., • Strong knowledge of common business applications (Web browsers, Outlook, Excel, Word, and PowerPoint, etc.)., • Excellent knowledge of all aspects of store operations to facilitate training of team members., • Experienced professional with a good balance of risk taking and judgment, confidence and assertiveness, open- minded and flexible - who demonstrates a "take charge" spirit., • Read and interpret documents such as operating/maintenance/procedure instructions and safety rules., • Write routine reports and business correspondence., • Speak effectively before customers or employees of the organization whether individually or in groups., • Knowledge of principles and process for providing customer service, including but not limited to, customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction., • Effectively interact with all levels of organizational staff and company personnel., • Excellent presentation/facilitation, organizational, analytical, interpersonal, written/oral communication, and customer service skills., • Accept and implement verbal and written feedback. MATHEMATICAL SKILLS • Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals., • Draw and interpret bar graphs and diagrams., • Compute rate, ratio, and percent. QUALIFICATIONS To perform this job successfully, an individual must be able to perform all above duties, possess all listed skills, and be able to perform each essential job function satisfactorily, with or without a reasonable accommodation. The requirements listed above are representative of the knowledge, skill, and/or ability generally required to successfully perform the essential job functions. EDUCATION and/or EXPERIENCE HS Diploma, BA or BS preferred in a related field or equivalent experience. CERTIFICATES, LICENSES, REGISTRATIONS • Valid Driver's License & Proof of Liability Insurance. Blue Link Wireless does not discriminate in employment on the basis of race, color, religion, creed, national origin, ancestry, sex/gender (including pregnancy, childbirth, breastfeeding/lactation, and related medical conditions), age, disability, genetic information, sexual orientation, gender identity or expression, citizenship status, military/veteran status, and any other characteristic under applicable federal, state, or local law.

Job Description My client, a reputable healthcare company in Somerville, MA, is hiring for a Medical Records Clerk! Job Description: • This position assists incoming callers with requests and providing great customer service. An upbeat, patient-centered attitude is a must!, • Our employees must, at all times, safeguard and protect patients' right to privacy., • We are responsible for ensuring that only authorized individuals have access to our patients' medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations., • Applicants should have familiarity with medical terminology and medical office processes and procedures., • Open, Scan, and put mail in correct folders., • Assists incoming callers with the process of submitting a request for medical records, • Provide status updates regarding requests, • 1 year prior experience in a medical records department or like setting preferred, • Minimum of 6 months prior inbound call center experience required, • Strong technical/computer skills, • General working knowledge of Microsoft Word & Excel, • Great communication skills, • Must be able to multi-task, • Must be able to type 50 wpm The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision, • Critical Illness, Accident, and Hospital, • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, • Life Insurance (Voluntary Life & AD&D for the employee and dependents), • Short and long-term disability, • Health Spending Account (HSA), • Transportation benefits, • Employee Assistance Program, • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Somerville,MA. Application Deadline This position is anticipated to close on Nov 5, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job DescriptionWho We Are: Cecelia Health is a national virtual specialty medical practice serving people with chronic conditions across the care continuum. We expand access to care and provide personalized clinical support to help patients achieve sustained engagement and durable outcomes. Powered by digital tools and uniquely data-enabled, our integrated care approach addresses the whole person with proactive, coordinated support focused on clinical, behavioral, social, and emotional needs across cardiometabolic and related conditions. Following evidence-based guidelines and clinical best practices, our solution is scalable for health plans, providers, health systems, and life sciences. What You'll Do: The Care Coordinator is a remote role within our Clinical team that is responsible for handling inbound and outbound calls to support our members. In this role, the Care Coordinator will complete telephonic intake screening questionnaires, complete audio/video initial program assessments with members, conduct cold calls to pursue member engagement, and schedule member appointments. This position collaborates closely with our clinicians and plays a pivotal role in delivering outstanding customer service to our members. Primary Responsibilities: • Handle inbound and outbound calls to support our members., • Complete intake screening questionnaires with members., • Complete audio/video initial program assessments with members, • Conduct cold calls to pursue member engagement., • Route inbound calls to the appropriate clinician., • Simultaneously navigate three technology platforms (e.g. patient service center with an integrated call center, EHR system, and member-facing app)., • Assist members with scheduling appointments with clinicians., • Provide outstanding customer service to all members., • Compose thoughtful and personalized responses to members on a variety of topics., • Collaborate with clinicians, team leads, and clinical managers., • Use critical thinking skills to address member inquiries while always aiming to achieve resolution., • Support clinical operations and administration as needed., • 2+ years of healthcare/clinical experience., • Call agent experience is preferred., • Passionate about customer service and member satisfaction., • Ability to work independently and as part of a team., • Strong problem solving, critical thinking, and organizational skills., • Strong communication and time management skills., • Must be comfortable setting up and maintaining company-issued equipment (e.g. laptop, monitor, etc.)., • Basic understanding of EHR/EMR applications., • Proficiency in Microsoft Office., • Must live in the United States.Cecelia Health does not discriminate in employment or applications for employment based on an applicant’s sex, race, color, religion, sexual orientation, national origin, ancestry, service in the armed forces of the United States, disability, or any other protected classification as outlined by Federal, State or local laws. Current job openings at Cecelia Health are listed on our careers page. We will never ask you to provide sensitive financial or personal information throughout the recruitment or interview process. Cecelia Health will never extend a job offer without interviewing candidates via phone/video. Powered by JazzHR wgG1L0tUgN

Job DescriptionSalary: $80k-$100k-$125k CMIT Solutions of Cambridge is the premier IT services franchise in the US. Our goal is to be the preferred IT business partner of small to medium sized businesses by offering technical leadership and services to our customers with a focus on providing innovative solutions and delivering exceptional customer service. Position: SYSTEMS ENGINEER II CMIT Solutions is seeking a knowledgeable a Systems Engineer II to support, participate and guide the efforts of our technical team as our business grows and we expand the services we offer to our clients. The Systems Engineer II will report to the Team Lead. They will provide escalated technical support to end-users and Service Desk Level 1 and 2 resources through the department's telephone support line, including software setup, configuration and troubleshooting. Provide coordination and communication of Service Desk and Network Operations Center resources and coordinate site visits with end user site management. Manage ticket escalations and production crisis situations of client systems. The best candidates for this position will have good verbal and written communication skills. You must be willing and able to effectively document work performed by yourself and others, and to explain solutions that you propose. You will be interacting with a wide variety of clients for whom technical jargon is not their primary language. You must be able to effectively explain technical issues, solutions and status to clients in a manner that they understand and appreciate. Core Duties & Responsibilities Responsible for communication and coordination of Service Desk and NOC resources Provide second level technical support for end-users and level 1 and level 2 Service Desk. Call back customers in a timely manner to trouble shoot and resolve problems not handled by tier one support. Utilize stored information and documentation to help resolve issues Research outstanding users issues and document resolutions to users issues Define policies and procedures for troubleshooting for hardware, software and infrastructure issues. Prioritize and escalate problems within given guidelines Participate on projects including but not limited to Service Desk improvements, customer communication, peer-to-peer communication and deployment of new technology. Act as the escalation point person for the Service Desk when necessary. Triage calls to appropriate groups if call cannot be resolved at level two Occasional after hours and weekend work to cover On Call responsibility. Work with Site support on specific site support issues and procedures. Perform other duties as assigned by management. Experience & Skills Requirements Experience & Skills Requirements Ability to multitask and prioritize work requirements Ability to take initiative and manage time effectively Ability to work effectively both as a team member and independently. Ability to project a positive service attitude Ability to be flexible, versatile and adaptable in day to day activities conducted in a multi-site environment. Strong analytical and problem-solving skills Excellent interpersonal and communication skills Advanced support and troubleshooting knowledge of Office 365 Services including Email, Teams, Sharepoint, and Intune Advanced support and troubleshooting knowledge of Azure AD and on-premises AD Advanced support and troubleshooting knowledge of Windows OS and MAC OS devices Knowledge of supported software packages: MS Office, Exchange Expert knowledge of Windows Operating Systems: Windows Server 2019. Windows 10 and 11 Knowledge of printers Knowledge of basic data communications networking equipment, including routers and cabling infrastructure Knowledge of LAN and internetworking protocols: TCP/IP Qualifications • 7+ years of prior IT experience, • 2+ years of prior experience in Customer Service, phone experience preferred, • Experience typically acquired by having a bachelor's degree in computer science or similar field or equivalent work experience, • Microsoft Certifications a plus, • Hands on PC or Macintosh experience

Job DescriptionAHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. Senior Analyst, End User ServicesA Senior Analyst, End User Services, provides advanced technical support and problem resolution for end-users, acting as an escalation point for complex issues that frontline support cannot resolve. This role involves diagnosing and troubleshooting hardware, software, network, and system problems, often requiring in-depth knowledge of IT infrastructure and applications. The Senior Analyst is also responsible for documenting solutions, contributing to knowledge bases, mentoring junior analysts, and identifying recurring issues to improve overall service delivery and user satisfaction. They play a critical role in maintaining system uptime and ensuring efficient IT operations.Roles & Responsibilities: • Triage and troubleshoot complex end user support issues, • Act as escalation resource for the L1 Analysts, • Perform complex User Account Management (UAM) and Identity Access Management (IAM), • Take client phone calls from US and other countries, open Incident or Request tickets, • Actively monitor the ticket queue, proactively identifying, classifying, and responding to incidents and requests, • Triage customer calls per specified severity levels, • Execute first attempt to resolve the customer call, • Troubleshoot end user hardware, operating system and remote access, • Investigate and troubleshoot technical issues across a diverse range of datacenter and cloud technologies, • Perform User Account management including creation/deletion of user accounts, resetting passwords and group membership, • Use existing best practice guides, Standard Operating Procedures, and work instructions to guide your work, • Detailed note taking of troubleshooting steps performed, • 5 years (prefer 6+) Help Desk/Service Desk experience, preferably at the enterprise level, • Excellent troubleshooting and problem resolution skills, • Ability to think and act independently when faced with a new or undocumented issue, • Ability to determine whether issues are at local PC, virtual desktop or Cloud based server/applications., • Windows 10/11 OS, • Adept with the following Microsoft admin centers and able to complete basic tasks without guidance, • 365 Admin Center, • Exchange Admin Center, • Entra Admin Center, • Intune Admin Center, • Working knowledge and understanding of the following Azure Services:, • Privileged Identity Management (PIM), • Entra ID, • Azure Virtual Desktop, • Compute Infrastructure \u007C Virtual Machines, • Supporting Windows Server OS, Azure/M365 and Partner Center, Exchange, Intune, SharePoint, OneDrive, Teams, • Virtual Desktop topology & support, • Advanced troubleshooting - ability to determine root cause without assistance or documentation, • Clear and concise communicator, • Confident and able to perform all the above with little to no need for guidance, • Microsoft Azure Fundamentals Certification (AZ-900) preferred

Job DescriptionDescription: ASC-Contract Biometric Technician (On-Call)- Position Position Summary: As an ON-CALL Customer Service Representative (Biometrics Technician), you will be responsible for supporting the mission of a government program located in your state. This position works as a part of a dynamic team of professionals assisting the United States Citizenship and Immigration (USCIS) Application Support Center (ASC) operations.This is not a regular Full Time or regular Part-Time position; it is a Casual On-Call position. • ON-CALL employees are expected to be available all five days, Monday through Friday from the hours of 7:45 am to 4:15 pm for substitute coverage as needed at the site., • All efforts are made to notify On-Call personnel in advance of the site on-call needs, however, occasionally employees are notified the night before or the day of need. Interested candidates must meet this availability., • In this position, hours are not guaranteed, and employees are on an “as needed” basis so a steady income stream cannot be guaranteed., • Complete biometrics registration (fingerprints, photographs, signatures) for applicants seeking legal immigration to the United States., • Verify all who enter the ASC are approved applicants and visitors while ensuring they adhere to all facility processes and procedures to maintain operational efficiency., • Provide front-line customer service as representatives of HeiTech Services, our partner Amentum and on behalf of the United States Government. Skills and Abilities Required: · Must be able to obtain and maintain a government-issued suitability clearance. · Must be able to speak and write in English. · Ability to stand upright on one’s feet for scheduled shift duration, excluding meals and breaks · Ability to hold and grasp applicants’ hands to obtain quality fingerprints · Ability to work in a high-paced environment with the public · Ability to type and use basic computer skills · Successful completion of the biometrics training and certification within 60 days Minimum Education and Experience Required: · High School Diploma or equivalent · Demonstrated experience in customer service Must be US Citizen and able to obtain a government clearance. Desired Skills: Ability to speak a foreign language

Job Description Open to candidates willing to relocate at their own expense Possibility for extension Bilingual skills in Spanish language fluency highly/ strongly preferred or this role. Initial training will be in Cambridge, MA then 100% Remote. Hours are 10:30am-7pm EST Paid parking is required • Open to all areas of study for bachelor’s degree, • Minimum 2 + years of experience, • Must have strong patient facing experience (phone), role will not meet with patients in person, • Must have pharma, hospital, or insurance industry, • Must have experience with insurance, reimbursement experience, • Strong customer service experience, • MS Office, • Salesforce experience Nice to Have/ Plus, • Call center experience, • Previous experience with rare/chronic conditions, • Spanish language fluency highly preferred Job Purpose: • Provide exceptional service to support patients/families starting and continuing therapy by demonstrating empathetic listening skills, care, and commitment., • Coordinate between patients/families, healthcare providers, insurance providers, specialty pharmacy and local resources., • Conduct benefit investigation, provide patient education, enroll in patient support programs, and coordinate drug delivery., • Exceed in delivering a positive patient experience and be the resource of choice for the rare blood community., • Be an active cross-functional team member to deliver best-in-class services to ensure access to therapy. Job Responsibilities: • Engage patients/families to create a long-term relationship, uncover patient needs, understand challenges, and provide education and support to start or continue therapy. Manage complex issues and utilize approved resources to reduce/remove barriers as needed, • Assist in obtaining insurance approval for therapy, proactively plans for maintenance of coverage by working with the patients/families, healthcare providers, insurance companies and specialty pharmacies, • Enroll patients who qualify in financial assistance or gap coverage, • Educate patients/families and healthcare providers about patient support services. Educate about patient insurance options, limitations, requirements. Connect patients/families with local resources, • Ensure close cross-functional collaboration with Patient Services field teams, Sales, and Market Access as appropriate to ensure consistent integrated approach to supporting patient access, • Establishes and maintains professional and effective relationships with all internal and external customers including but not limited to Patient Services colleagues, Medical, Sales, Market Access, Patient Advocacy, insurance company case managers, specialty pharmacies, home health agencies, infusion site staff and office coordinators., • Represent Client at patient meetings and conferences as the trusted community resource, • Document call details with attention to data integrity to ensure compliance and enhance our service offering, • Leverages CRM reporting tools and data analytics to make strategic decisions about their territory and prioritize patient and customer needs., • Provide caseload coverage outside of assigned territory as needed., • Seek coaching feedback to enhance service skills, • Ensure compliance with Client policies Qualifications: • Bachelor’s degree required, • Minimum 2-4 years patient-facing role experience in case management, reimbursement, or patient advocacy, • Experience with engaging patients and caregivers with rare/chronic conditions, • Comprehensive understanding of the reimbursement process, billing/coding, insurance plans, payer trends, financial assistance programs, charitable access and related resources, • Excellent phone communication and service-oriented mindset, • Excellent attention to detail and ability to multi-task in a fast-paced environment, • Experience with Salesforce CRM preferred, • Proficient with MS Word, MS Excel, and MS PowerPoint, • Working hours may vary based on business needs and team coverage, • Spanish language fluency highly preferred Company DescriptionRangam Consultants is an award winning company from the staffing fraternity. We are a multiple service provider in the Information Technology, Scientific, Engineering and administrative fields. We have a proven track record for successfully delivering mission critical consulting, support and recruiting services to various government and Fortune 500 clients.Rangam Consultants is an award winning company from the staffing fraternity. We are a multiple service provider in the Information Technology, Scientific, Engineering and administrative fields. We have a proven track record for successfully delivering mission critical consulting, support and recruiting services to various government and Fortune 500 clients.

Job Description AltaStaff is a staffing agency currently looking for a Medical Records Coordinator for one of our Managed Care partners! This role may have a need for local travel to conduct onsite visits, candidates must reside near Waltham, MA* Pay: $24.00 - $26.00 hourly Schedule: Monday – Friday, 8am - 5pm EST Position Purpose: This position works as a vital member of the Medical Records Department, an integral portion of the Risk Adjustment Operations Team. The Medical Record Coordinator works closely with internal resources to support medical record retrieval strategies for medical record needs, including Prospective and Retrospective Risk Adjustment. Job Responsibilities: * Support medical record retrieval project efforts through detailed documentation and communication * Facilitate medical record retrieval efforts from partners to support Risk Adjustment and other projects * Work collaboratively with the provider relations and in-market clinical team to cultivate access to EMR systems. * Coordinate medical record retrieval requests and invoicing process with vendor partners * Adhere to established processes to protect PHI, ensure accurate and timely record uploads, and track status of records and record requests * Attend meetings, trainings and other gatherings as required * Outreach to provider offices to resolve obstacles in obtaining medical records Job Qualifications: * Associate's Degree or relevant experience in lieu of degree * 2+ years of experience in healthcare/managed care organization required * Must have 1+ year of experience improving provider Quality performance through provider engagement, practice transformation, etc. * 1+ years of medical record experience * Strong call center/customer service experience required * Proficiency in Microsoft Excel, Access, Word, PowerPoint * Strong attention to detail and highly organized If you've applied and would like to view your application status, please visit: AltaStaff is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants for employment without regard to age, race, color, creed, religion, sex, marital status, national origin, ancestry, citizenship, disability, veteran status, sexual orientation, or any other protected status, in accordance with applicable federal, state, and local laws. INDLP

Job DescriptionDescription: Rosie’s Place was founded in 1974 as the first women’s shelter in the United States. Our mission is to provide a safe and nurturing environment to help poor and homeless women maintain their dignity, seek opportunity and find security in their lives. Over the years, we have become much more than a shelter. We are a multi-service community center that not only provides meals and shelter but also creates answers for thousands of women a year through wide-ranging support, housing and education services. Rosie’s Place relies on the generous support of individuals, foundations and corporations and does not accept any city, state or federal funding. OPPORTUNITY Advocates provide key assistance to Rosie’s Place guests while supporting and validating their sense of self-worth and responsibility. Under the supervision of the Advocacy Management Team, Advocates provides one-to-one assistance, information, and referrals to appropriate resources, consistent with Rosie’s Place mission, philosophy, core values, and policies. KEY RESPONSIBILITIES • Support guests by helping to meet their needs as individually identified by them. Encourage self-sufficiency, responsibility, and independence, • Provide assistance to guests to help meet housing, emergency shelter, transportation, food access and clothing needs. Work includes providing direct assistance and making referrals to partner organizations, community resources and government agencies., • Provide information and referrals to guests for services offered on-site, by both Rosie’s Place programs and other allied partners, • Provide Advocacy services remotely via our call center, and in-person at our drop-in center, • Maintain an up-to-date understanding of community resources as well as current regulations and requirements for obtaining public benefits, housing and other services, • Assess and assist guests in prioritizing their needs and forming realistic action plans, • Maintain accurate guest records in Salesforce, a database to track guest support, • Ensure confidentiality when handling all aspects of guests’ information, • Maintain high level of knowledge about current guests, • Participate in weekly supervision, program meetings, and monthly staff meetings, • Intervene in guests’ crises and emergencies in a dignified and respectful manner, • Bilingual abilities in Haitian Creole in addition to English is required, • Strong commitment to social justice and the mission of Rosie’s Place, • 2 years of experience in counseling, case management, or advocacy preferred, • Experience with crisis intervention with people who have experienced trauma, homelessness, mental health challenges, and/or substance use disorders, • Excellent problem-solving skills with the ability to exercise sound judgement and think quickly on your feet, • Strong interpersonal skills. Ability to work well and effectively communicate with other department employees., • Strong customer service mindset with effective and diplomatic, yet supportive communication style, • Dependable, flexible and able to work effectively in a collaborative and busy department, • Proficient computer literacy, including the ability to quickly learn new systems and applications WORK EXPECTATIONS We are a hands-on team and seek employees who are passionate about our work and service to our community. The Advocate is expected to work onsite at Rosie’s Place during their work week and engage regularly with staff, guests, and volunteers. While this position is eligible for a hybrid work schedule, flexibility with days on-site is required to fulfill work obligations and to take part in organization meetings, trainings and events. We continue to adapt to safety protocols related to COVID-19 as we understand them, and all employees must follow our safety protocols. Among these protocols, we require all employees to be up to date with their COVID vaccinations. Requests for medical or religious exemptions from the COVID vaccination are considered. COMPENSATION AND BENEFITS The starting salary range for this position is $55,000-$65,000, commensurate with experience. Rosie’s Place offers a robust benefits package, including medical, dental and vision insurance, 403(b) retirement plan, pension contributions, paid vacation, and more. HOURS Monday – Friday, 10am – 6pm HOW TO APPLY Please submit your resume and cover letter through Rosie’s Place’s online portal to apply. Commitment to Equity, Diversity and Inclusion At Rosie's Place, we believe diversity, equity and inclusion are core components of justice. We commit to acting on a daily basis to dismantle injustice to ensure that opportunities and equitable outcomes are available to all members of our community regardless of individual characteristics including race, color, religion, national origin, gender, gender identity, age, sexual orientation or perceived ability. Equal Opportunity Employer We value diversity in our workplace and strongly encourages applications from individuals from all identities and backgrounds. We are an equal opportunity employer, and qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, age, sexual orientation, disability status, or any other characteristic protected by law

Job Description Save lives, from the workplace to anyplace. The National Safety Council is America’s leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur. Our Initiatives include: • Workplace Safety, • Roadway Security, • ImpairmentWe are currently looking for a Program Delivery Quality Assurance Monitor to join us in our mission to save lives and prevent injuries. Position Highlights: Under general supervision, the Instructor Service Specialist is assigned classes state-wide to conduct quality assurance monitoring. Observe and document instructor activities covertly while maintaining an unassuming role as a class participant. Bring concerns to management attention in regard to infractions of policy or procedures within the NSC classroom through completion of written observation reports. What You’ll Do: • Learn and understand driver safety course delivery expectations as outlined in the course instructor guides, manual of rules and procedures, and program administrative guides, • Attend various NSC driver safety courses state-wide, covertly posing as a required attendee and participating in all aspects of class as an attendee., • Observe and record objective information used to evaluate instructors facilitating NSC driver safety courses with regard to contract regulatory compliance, administrative processes, classroom management techniques, and curriculum delivery expectations., • Complete Instructor Observation Evaluation Input form and written summary of observations for each assigned instructor/class within 24 hours of completion of monitoring., • Attend scheduled training or retraining, update seminars, round table discussions, and Instructor Service Specialist development seminars as required and scheduled by NSC., • Perform other related duties as assigned.We’re Looking for Someone with:, • Excellent written and verbal communication skills required., • Must be a self-starter with the ability to work independently., • Must display high level of initiative and possess good time management and organizational skills., • High school diploma or equivalent required., • Proficient with Microsoft Outlook, Excel, Word, and Powerpoint, • At least 2 years of relevant customer service or call center experience preferred, • Requires prolonged sitting., • Travel Required (in-state, must have own transportation)., • Ability to make decisions and recommend proposed solutions to customer problems or inquiries., • Acts independently and uses own judgment in acquiring information while observing Council state mandated classes., • Uses knowledge of program requirements and promote NSC values. Assures reporting integrity at all times. Determines priorities using judgment, creativity, and knowledge of program & state regulations and requirements to ensure program compliance., • Bilingual in English & Portuguese The National Safety Council continuously accepts applications for part-time instructors to establish a broad and diverse pool of available candidates. By submitting an application for this posting you are applying to be a part of NSC's pool for potential employment as an instructor. NSC is an equal opportunity employer. Powered by JazzHR eWBTcXeA7z

Job DescriptionCompany Description Location: Boston, MA (onsite 3x a week) R25_0014408 #LI-Onsite **This role offers an annual bonus opportunity in addition to the base salary. Job Description NielsenIQ is a leading market research firm. Our Financial Services team provides alternative data products to both buy-side and sell-side financial institutions through first-party and third-party data sets. NielsenIQ is looking for a Sales Development Representative with 1 to 3+ years of experience prospecting data-driven research / products / services to the buy-side investment community. Candidates must be passionate about capital markets, data and technology. Candidates must also be very comfortable interacting with prospects over the phone, email, and in person. Responsibilities: • Systematically call / email prospects to market NielsenIQ’s products, • Manage a territory list of new business contacts targeting firms and individuals, • Collaborate with the Insights team to generate topical messaging, • Gather market intelligence and contribute to new product development in order to meet changing client needs, • Provide internal reports to management as required, • Participate in ongoing training / developmental programsQualifications Qualifications: • A minimum of 1 to 3+ years of experience prospecting data-driven research / products / services to the investment community, preferably buy-side, • Bachelor's degree required, preferably in Finance, Economics or Marketing, • Understanding of financial markets and technology; knowledge of investment research products and current software technologies are a plus, • Outstanding verbal, written and presentation skills, with the ability to communicate clearly and effectively. Initiate the sales process through targeted phone calls, one-on-one meetings, and group presentations, • Must be proficient with Microsoft PowerPoint, Excel and Word, • A high level of motivation, the drive to take initiative and work both independently and as a team member; a self-starter. Follow-through is an absolute must have, • Strong business development experience with the ability to market in to, and represent the firm, at all levels within an organization, • Proven ability to maintain a high level of activity to reach an aggressive set of sales goals and objectives, • Entrepreneurial and ambitious with a drive to succeed, • Willing to work long hours, • Goal and detail oriented, • Sense of urgency and service-orientation both internally and externally; strong customer service skills, • Ability to add value by using creativity and independent thinking, • Intellectual curiosity, initiative, resourcefulness, and tact, • Strong work ethic with professional behavior & appearance and personal integrity, • Excellent listening skills, • Strong organizational skills, • Able to work effectively with team members with uncompromising ethics, initiative and integrity Additional Information This role has a market-competitive salary with an anticipated base compensation of the following range: $51,800-$60,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include a flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support, and more. Our Benefits • Flexible working environment, • Volunteer time off, • LinkedIn Learning NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the

Job Description Save lives, from the workplace to anyplace. The National Safety Council is America’s leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur. Our Initiatives include: • Workplace Safety, • Roadway Security, • ImpairmentWe are currently looking for a Program Delivery Quality Assurance Monitor to join us in our mission to save lives and prevent injuries. Position Highlights: Under general supervision, the Instructor Service Specialist is assigned classes state-wide to conduct quality assurance monitoring. Observe and document instructor activities covertly while maintaining an unassuming role as a class participant. Bring concerns to management attention in regard to infractions of policy or procedures within the NSC classroom through completion of written observation reports. What You’ll Do: • Learn and understand driver safety course delivery expectations as outlined in the course instructor guides, manual of rules and procedures, and program administrative guides, • Attend various NSC driver safety courses state-wide, covertly posing as a required attendee and participating in all aspects of class as an attendee., • Observe and record objective information used to evaluate instructors facilitating NSC driver safety courses with regard to contract regulatory compliance, administrative processes, classroom management techniques, and curriculum delivery expectations., • Complete Instructor Observation Evaluation Input form and written summary of observations for each assigned instructor/class within 24 hours of completion of monitoring., • Attend scheduled training or retraining, update seminars, round table discussions, and Instructor Service Specialist development seminars as required and scheduled by NSC., • Perform other related duties as assigned.We’re Looking for Someone with:, • Excellent written and verbal communication skills required., • Must be a self-starter with the ability to work independently., • Must display high level of initiative and possess good time management and organizational skills., • High school diploma or equivalent required., • Proficient with Microsoft Outlook, Excel, Word, and Powerpoint, • At least 2 years of relevant customer service or call center experience preferred, • Requires prolonged sitting., • Travel Required (in-state, must have own transportation)., • Ability to make decisions and recommend proposed solutions to customer problems or inquiries., • Acts independently and uses own judgment in acquiring information while observing Council state mandated classes., • Uses knowledge of program requirements and promote NSC values. Assures reporting integrity at all times. Determines priorities using judgment, creativity, and knowledge of program & state regulations and requirements to ensure program compliance., • Bilingual in English & Spanish The National Safety Council continuously accepts applications for part-time instructors to establish a broad and diverse pool of available candidates. By submitting an application for this posting you are applying to be a part of NSC's pool for potential employment as an instructor. NSC is an equal opportunity employer. Powered by JazzHR X0IP4jPsYE

Job Description Angell Animal Medical Center has an evening shift Client Liaison position for experienced applicants in our Communication Center. This is a full time 40 hours/week 2nd shift position. Sundays and Wednesdays off, the days worked are a mix of 12-8:30 and 1:30-10. This position is primarily remote; however, applicants must live in commuting distance to MSPCA/Angell Boston for training and onsite work as needed. Do you have a passion for customer service and happen to love animals? If you have experience in call center, reception, scheduling, medical office support, secretarial, client communication, or other customer service work, you may be interested in a position with MSPCA-Angell as a Client Liaison. Our Client Liaison plays an integral role in managing the flow of information between our veterinary staff and clients and are an essential part of our daily operations. Duties include (but aren't limited to) booking patient appointments, conveying detailed information regarding patient status, doctors’ reports/updates, and instructions, and providing general information regarding routine, specialty, and emergency pet care. If you are a motivated, compassionate, positive, and organized individual with excellent communication skills, this may be the opportunity you’ve been looking for. Angell has a variety of learning and development opportunities for candidates who wish to advance their career. The Client Liaison position is a great role for anyone looking to establish themselves in veterinary medicine or animal welfare as you collaborate with all of our departments and interact with every facet of patient and client care. As this position requires excellent attention to detail, as well as verbal and written communication skills, we require applicants to include a cover letter with your application showcasing your writing skills. To join our renowned animal hospital (the second oldest in the country) and have a career making a positive impact every day in the lives of both our patients and their owners, apply today! COMPENSATION: Starting $20-$22/hr Please note that candidates with additional experience or credentials may be eligible for compensation aligned with their qualifications OUR BENEFITS Angell Animal Medical Center, founded in 1915, is recognized internationally as a leader in animal medicine and has the reputation as one of the finest veterinary teaching hospitals in North America. Angell serves the greater Boston and scenic New England area as a primary care facility, a 24-hour emergency hospital, and as a tertiary referral center. MSPCA/Angell has an outstanding compensation package including health, dental and life insurance, matched 403(b) retirement plan, tuition reimbursement, paid holidays, sick, and vacation time, generous employee discounts for pet health care and pet food, and free onsite parking!

Job Description MSPCA-Angell West has a full time 40 hours/week Client Liaison position (second shift) for experienced applicants in our Communication Center. This position is fully remote. Candidates must live within driving distance of Waltham, MA. COMPENSATION: Starting $20-$21/hr Please note that candidates with additional experience or credentials may be eligible for compensation aligned with their qualifications Do you have a passion for customer service and love animals? If you have experience in call or contact centers, reception, scheduling, medical office support, secretarial, client communication, or other customer service work, you may be interested in a position with MSPCA-Angell as a Client Liaison. Our Client Liaison plays an integral role in managing the flow of information between our veterinary staff and clients and are an essential part of our daily operations. Duties include (but aren't limited to) booking patient appointments, conveying detailed information regarding patient status, doctors’ reports/updates, and instructions, and providing general information regarding routine, specialty, and emergency pet care. If you are a motivated, compassionate, positive, and organized individual with excellent communication skills, this may be the opportunity you’ve been looking for. Angell has a variety of learning and development opportunities for candidates who wish to advance their career. The Client Liaison position is a great role for anyone looking to establish themselves in veterinary medicine or animal welfare as you collaborate with all of our departments and interact with every facet of patient and client care. As this position requires excellent attention to detail, as well as verbal and written communication skills, we require applicants to include a cover letter with your application showcasing your writing skills. To join our renowned animal hospital (the second oldest in the country) and have a career making a positive impact every day in the lives of both our patients and their owners, apply today! OUR BENEFITS Angell has a variety of learning and development opportunities for candidates who wish to advance their career. The Client Liaison position is a great stepping stone for anyone looking to establish themselves with this organization as you are relied on by many departments and interact with every facet of patient and client care. MSPCA-Angell has an outstanding compensation package including health, dental and life insurance, 403(b) retirement plan, tuition reimbursement, paid holidays, sick and vacation time, generous employee discounts for pet health care and pet food, and free onsite parking. To join our renowned, growing animal hospital and have a career making a positive impact every day in the lives of both our patients and their owners, apply today!

Job Description City Wide, is the nation’s leading management company in the building maintenance industry, providing solutions to a wide range of issues clients face at their facilities. In this position, you will serve City Wide Facility Solutions - Southern New England, one of over 100 locations across the United States and Canada. Why City Wide? City Wide Facility Solutions is a leader in the building maintenance industry, with locations that serve communities across the U.S. and Canada. Our company mission is to create a ripple effect by positively impacting the community of people we serve. Our vision is to be the first choice for our clients, contractors, and employees. Our values of community, accountability, and professionalism are how we model success. At City Wide, you will find a high-energy work environment that rewards performance within a collaborative, inclusive, and fun environment. Requirements The primary responsibility of the Business Development Specialist is to make B2B outbound sales calls to prospective clients (offering janitorial and non-janitorial services), qualify prospects, and schedule appointments for our sales team. What you will do... • Make a combination of 50-100 of sales calls and e-mails per day to prospective clients., • Schedule qualified appointments for City Wide’s outside sales team., • Manage and update the Customer Relationship Management (CRM) database (Microsoft Dynamics), including – scheduled calls, updated client records, notes from each call, and appointments set., • Prepare accurate reports on a daily, weekly or monthly basis as defined by management., • Achieve or exceed monthly activity and lead generation metrics to achieve revenue targets as set by management, • Send all City Wide information requested by prospects along with thank you notes and follow-up letters whenever appropriate. Requirement: • High school diploma, college degree preferred but not necessary., • 1-2 years B2B outbound call center or equivalent experience prospecting and/or cold calling highly desirable., • Highly organized, able to follow a systematic method and sales process., • Customer service-oriented and highly effective communication skills., • Detailed oriented and must be able to work independently., • Proficient with Microsoft Office Suite (Word, Excel, Outlook, etc.). 401K, Healthcare, PTO More on City Wide... City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at City Wide is an Equal Opportunity Employer.

Overview: If you reside in California, please see our ___ for more information about our data handling practices and your data rights. Responsibilities: MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV’s management and supervisor teams to confirm service is high quality. They oversee all customer service activities, monitor call hold times, perform quality assurance reviews of all recordings, and work with reservations, dispatch and scheduling staff to confirm that all call center operations appropriately represent and consistently meet company standards as directed by company’s operating contract. Job Responsibilities: • Appropriately staff the call center., • Manage and oversee training, scheduling of staff and re-training in any deficient areas the call center staff., • Monitor and oversee all quality assurance/customer service of all call center staff., • Oversee and monitor ticket store staff., • Oversee passenger trip requests manually or through use of automated system to achieve system goals (productivity, on-time performance, efficiency, minimum ride lengths, etc.) and considering operator and vehicle availability and vehicle capacity types., • Oversee when necessary rescheduling trips when necessary in the event of operator or vehicle shortages and in consideration of project work scheduling policies., • Be the direct liaison for the call center staff union., • Act as the direct liaison with the client for the call center and its employees., • Be “on call” during all hours of the call center operations for issues/concerns., • Daily/hourly monitor all system efficiencies and make adjustments when needed., • Work with Payroll Support Manager to handle open enrollment and ongoing benefits for Call Center employees., • Work with Payroll Support Manager on daily and bi-weekly imputing and paying out of Call Center employees pay., • Maintain professional demeanor and appearance., • Maintain attendance within policy., • Handle multiple tasks accurately and effectively., • High School diploma or equivalent., • Must have Trapeze experience., • Previous data entry, dispatch, customer service, supervisory and/or operating experience desired but not required., • Strong customer service skills., • Data entry experience and general knowledge of windows-based computer operating system and Microsoft Office package., • Knowledge of service area., • Ability to read, write and speak clearly the English language – basic knowledge of Spanish may be required depending on contract location and requirements., • Able to use multi-line phone system and handle multiple tasks concurrently., • Ability to supervise., • Ability to work independently and follow directions. Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment. #appcast

Job DescriptionDescription: About Us PEAK Event Services is proud to be the premier event rental and tenting company in New England! Joining the PEAK team means being part of a team that makes it happen. At PEAK, we find joy in bringing important moments to life. To our clients, it all feels like magic, but in reality, there’s a lot of work that goes into our work — strategy, creativity, and grit. Each new event brings its own brand of challenges, and we’re just the team to solve them. We’re motivated and inspired to deliver unique experiences in our own ingenious ways. This extra effort and determination helps us deliver stressless events for our clients, while providing us with transformative opportunities to learn, grow, and spread joy. What you’ll Do The Event Rental Consultant is responsible for all sales activities from initiation through close. Responsible for answering a high volume of calls in our call center, maintaining professional relationships with our Clients, entering and updating orders in our computer system, troubleshooting inventory questions and meeting with clients in our showroom. This position works collaboratively with other sales consultants as well as various Departments to achieve customer satisfaction, strengthen customer relationships, generate revenue and achieve long-term account management goals that are in line with company vision and values. We have multiple opportunities across New England. The Day To Day • Hospitably answer a High volume of phone calls to assist in creating customer orders, • Be the expert in assisting customers with event order design, any order changes, and product questions, • Ability to multi-task and handle heavy call volumes, • Proactively maintain and expand strategic house accounts, • Consult with clients to determine event details and rental needs, • Identify and manage target client prospects, • Prepare all customer quotes and follow up within 48 hours, • Utilize opportunities, leads, tasks and account notes in Salesforce, • Prepare and enter customer orders and production schedules/timelines, verify entered orders for accuracy, complete all revisions/additions, • Participate and share experiences in weekly sales meetings, • Conduct showroom appointments and assist with showroom visitors, • Master PEAK’s order entry software including delivery, return, labor pricing and billing, • Problem solve and troubleshoot rental inventory issues, • Educate customers about all rental items available cross selling all company products, • Assist in covering weekend office schedule by working two Saturdays per month, • Assist in covering on-call once every 24 weeks (Wednesday-Wednesday). On-call pay is an additional $600 for regular weeks and $750 for holiday weeks, • Assist in event installation as needed, • Understand and respect the confidentiality of client and company information, • Establish yourself as a trustworthy member of the sales team, • Attend at least two industry networking events per quarter and build relationships for the future business of the company Requirements: What We’re Looking For • 1-3 years of hospitality experience with a event rental company, caterer, food service provider, event planner, venue, or hotel, • Sales experience and hospitality degree is a plus, • Proficient with computers (Microsoft Outlook, Word, Excel, etc.), • A life long learner and someone who seeks feedback for continuous improvement, • Positive attitude and professional demeanor Why You’ll Like Working Here • Our incredible compensation combo of Competitive Pay, Paid Time Off + Paid Holidays, • Support for your personal life + wellbeing, • We like to celebrate + we do it often!, • Encouragement for Volunteer Days + giving back to our communities, • $22.00-$25.00+ per hour, dependent upon experience (plus detailed incentive plan), • Medical, Dental + Vision Insurance, • Company-Paid Basic Life + AD&D Insurance, • Short Term & Long Term Disability Insurance, • Telehealth + Wellness, • Flexible Spending Accounts (FSAs), • Employee Assistance Program, • Travel Assistance, • We’re not just a rental events company – our PEAK Code drives the work we do, every day., • We’re partners in problem solving. We collaborate in order to push through challenges and succeed together., • We are employers of respect. Our relationships mean the world to us and we hold ourselves to the highest level of accountability., • We are advocates for our communities. From sponsoring events and organizations to volunteering and donating our time, we support our communities and are committed to social responsibility.

Job Description Verizon wireless sales consultant: We are looking for a reliable individual with customer service skills to sell Verizon Wireless products and services at our Arlington, MA store. As a retail sales associate, you will get to know our communication technology inside and out. And you will be the one everyone else looks to when it comes to what's next in wireless technology solutions. It's good to be the expert. Job Description: Sell all products and services offered by the Verizon. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments. Maintain strong knowledge of all Verizon products, accessories, pricing plans. We will train the right person. Job Type: Full-time / Part-time. You make commission on everything you sell while getting a great base pay. If this sounds like the right job for you, please attach your resume with cover letter of why you would be a good fit at Verizon in Arlington. Job Type: Full-time Experience: • Call Center: 1 year (Preferred), • sales: 1 year (Preferred), • Weekends required

Job Description Job Title: Instructor - Customer Service Program Supervisor’s Title: Academic Dean / Program Manager Department: Academics General Summary & Essential Job Duties / Responsibilities The Customer Service Specialist program instructor will teach the following courses: “Customer Relationship Management”, “Professional Communication/Call Center”, “Case Studies in Customer Service”, and “Customer Service as a Career.” The instructor will be responsible for planning and delivering approved curriculum. • Teach up to 27.5 hours week., • Prepare lesson plans., • Deliver lectures and facilitate project-based learning (PBL) on various hospitality industry topics., • Assist students in the learning process., • Evaluate and monitor student progress., • Keep necessary records to report satisfactory academic progress (SAP) to the campus dean., • Attend quarterly instructor in-service meetings., • Stay abreast with the novelties in teaching by attending professional development activities outside of CSI., • Organize and lead field trips for students at least once per quarter., • Actively contribute to program improvement. The position requires a Bachelor’s degree or higher. The major or field of study should be in Customer Service or a related field. If the degree is not in a related field, candidates must have at least two years of related work experience or evidence of specialized training or competency related to field and industry. Physical requirements: While performing the duties of this job, the instructor is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment: Normal office working conditions. The noise level in the work environment is usually moderate. Benefits Offered • Earned Sick Time

Job Description Currently looking for Client Liaisons in the Angell West call center and Client Care Specialists at the Angell West front desk. Full time, second shift, with rotating weekends and holidays. Candidates must live within driving distance of Waltham, MA. COMPENSATION: Starting $20-$21/hr Please note that candidates with additional experience or credentials may be eligible for compensation aligned with their qualifications Have you always wanted to work in the veterinary field, but don't have animal handling experience? Even with no animal care experience, there are opportunities at Angell! If you have a passion for customer service and a deep love of animals, we would love to speak with you! At Angell we have developed close-knit, high-performance client service teams who take pride and ownership in running our non-profit veterinary hospital. Our values-based, dynamic culture is unique, offering high engagement roles with more flexibility and growth opportunities than most practices. Our client service teams play an integral role in managing the flow of information between our veterinary staff and clients. If your dream job is to work for an organization where your work is an important part of a respected, mission-driven, and compassionate non-profit, this may be the career change you are looking for. WHO WE ARE: MSPCA-Angell West, a non-profit 24-hour emergency and referral satellite hospital in the west suburbs of Boston, was opened in early 2014 by Angell Animal Medical Center. The hospital is over 17,000 square feet and is located 10 miles west of Boston in Waltham. Our positions are a great fit for someone with customer service experience who wants to be working in an innovative and challenging environment alongside the best veterinary doctors in the country. OUR BENEFITS: We have a very strong, competitive salary - which is commensurate with education and experience. Our compensation package includes health, dental and life insurance, 403(b) retirement plan, tuition reimbursement, paid holidays, sick and vacation time, employee discounts for pet health care and pet food, and free on-site parking! Apply today if you are looking for a fun and collaborative environment where you would be a valued member of our team.

Job Description Position: Patient Relations Representative Schedule: Full time, Monday – Friday Position Summary: The Spiegel Center is looking to expand our sales force! This position includes a competitive salary and wonderful working environment with friendly and talented colleagues and inspiring patients. The Patient Relations Specialist is the primary point of contact for all initial communication with the practice. In this role, you will convert leads into appointments for consultation with providers. There is no cold calling. You will be contacting potential patients who have expressed interest in procedures and booking appointments. You will be coordinating all incoming phone and email requests, searching for potential sales leads, and booking appointments for the practice. The ideal candidate will be a motivated team player with outstanding communication skills, a positive attitude, and an excellent work ethic. A great phone voice, professionalism and patience are a must! Interest in the aesthetic/cosmetic surgery industry is a plus! Candidates with previous call center, sales, and/or customer service experience are encouraged to apply. Primary role duties include (but not limited to): • Answering incoming phone calls and online inquiries, • Logging patient demographic and inquiry details in our system, • Scheduling appointments and following up with any "no show" clients, • Distributing all incoming leads to patient coordinators, • Receiving payment for consultation fee, • Following up with leads and existing patients to ensure customer service satisfaction, • Maintaining thorough, up-to-date knowledge of our products and procedures, • Greeting and assisting walk-in customers and treating all clientele with courtesy and respect, • Adhering to all company policies and procedures, • Ensuring potential patients are aware of any promotions, • Contacting existing patients with specials and promotions, • Assisting with all tasks required to grow the practice and improve patient experience, • Keep office tidy and provide general administrative support to meet deadlines in a fast-paced quickly changing environment, • Have a proactive approach to problem-solving and strong decision-making skills, • Anticipate patients and practice needs and much more! Qualifications: • Sales experience, • Excellent written and verbal communication skills, • Highly organized with an ability to learn quickly, • Proficient with Microsoft Office software and the internet, • Professional and personable demeanor Benefits include a competitive salary, fun and professional work environment, health, dental & vision insurance, life insurance, paid time off, paid holidays, contribution to 401K, aesthetic and surgical services, and building a career in a world class medical office practice. The Spiegel Center is an equal opportunity employer.

Job Description Rebet is a cutting-edge social "sportsbook" that revolutionizes play-for-fun sports predictions by integrating them into a social gaming environment. With a unique blend of promotional play and loyalty rewards, we offer sports enthusiasts a dynamic platform to earn prizes while participating in sports games! We create a social atmosphere throughout the application by allowing users to bet directly against one another and enjoy a full scale social media platform! We're looking for a dedicated and enthusiastic Customer Support Representative to join our team in Boston. In this role, you'll be the first point of contact for our customers—providing helpful, timely, and friendly support across multiple channels. If you're a great communicator with a passion for helping others, we'd love to meet you. What You'll Do • Respond promptly to customer inquiries via email and live chat, • Provide accurate information about our products and services, • Assist customers with troubleshooting and resolve issues effectively, • Document customer interactions and maintain detailed records in our system, • Collaborate with the team to improve service and customer satisfaction, • Follow company procedures while delivering high-quality supportWhat You Bring, • Experience in customer service, call center, or office environments (preferred), • A client-first mindset with excellent verbal and written communication skills, • Strong English proficiency, • Day Shift, • Night Shift

Job Description American Alarm and Communications is a family-owned and operated company that was founded in 1971 and continues to grow at a steady pace through new business and acquisitions. We take our mission seriously and we foster a supportive, family-like atmosphere to help our employees succeed. We are currently seeking a Customer Care Representative in our Arlington, Massachusetts location. Summary of duties and responsibilities: As a Customer Care Representative, it will be your job to assure customer satisfaction by responding to as many customer telephone inquiries as possible without transferring them to another person or department. You will represent the company’s products and services in a clear and positive manner to customers in accordance with American Alarm’s policy. Your follow through on promises to customers is your top priority. Our team members must be able to work well with others while pursuing team goals for productivity and innovation while striving for their own job satisfaction. Primary Responsibilities: • Answering incoming telephone inquiries while continuously improving your ability to offer the customer immediate, accurate responses and resolutions thereby minimizing transferring of calls and putting customers on long holds., • Responding to customer inquiries via telephone, fax, email, or in-person., • Continuously cross-train and develop improved ability to fulfill customer requests of multiple types and build your skills in performing customer service functions., • Must communicate effectively with customers and company staff, be well organized and detail oriented, develop and maintain good relationships with customers., • Maintain confidential information related to customer transactions, including pricing, problems with equipment, etc., • Enthusiastically support the company’s efforts to measure service level quality., • Minimum of 2 years work experience in customer service, or call center is a plus, or a college degree., • Candidate will need to have working knowledge of Microsoft Outlook, Excel, and Word., • Position requires a versatile, enthusiastic, and team-oriented individual with strong organizational, interpersonal, and communication skills., • Individual must have a proven track record of taking initiative and handling numerous priorities at once while maintaining accuracy and attention to detail. Benefits: Work/Life Balance • Generous Vacation and Personal Time, • Company Paid Holidays, • Medical, Dental Vision, • 401(k) with Company Match, • Tuition Assistance Program, • Real Estate and Computer Purchase Loans, • Company Paid Short-Term Disability, • Voluntary Benefits Discounts, • Multiple Employee Discount Programs, • DCU Credit Union Membership Americans With Disabilities Act American Alarm & Communications, Inc. complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment. American Alarm & Communications, Inc. is committed to equal employment opportunity and nondiscrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any other characteristic protected under applicable law.

Job DescriptionCompany Description About Encore Boston Harbor Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts. Job Description The Encore Boston Harbor Employee Services Representative is a member of the Employee Services team.The Emplpoyee Services Representative staffs our team member facing HR Concierge and is the first point of contact for all HR questions including but not limited to benefits, policies, how to access the self-service portal, and payroll. JOB RESPONSIBILITIES: • Deliver and maintain a maximum level of property-wide service and satisfaction to all team members., • Deliver exceptional and timely internal service and respond directly to employee requests via the HR Concierge., • Provide employee self-service portal support including login troubleshooting and basic navigation., • Distribute employee badges, ID cards, MBTA passes and parking passes for team members., • Professionally and accurately respond to questions regarding policies, benefits, payroll, and any other HR related matter., • Assist team members with making appointments with Employee Relations., • Liaise with Shared Services in Las Vegas for Benefits and Payroll to ensure that a high level end user experience is maintained for all property team members., • Troubleshoot and provide functional support to maintain service levels while referring employees to appropriate departments as needed., • Develop a working knowledge of HR policies and procedures in order to provide policy and procedural guidance and interpretation., • Provide professional, tactful and discrete communications when handling sensitive and/or confidential information whether responding over the phone, in email, or in face to face team member interactions., • Analyze data and prepares charts/graphs to display results, • Contribute to any Human Resources related projects as requested., • Adhere to all Encore Boston Harbor core values and property and department standards., • Follow all applicable internal policies, federal and state laws, rules, regulations and controls property wide., • Balance multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations., • Work with safety as a priority and follows department and company safety standards., • Maintain relevant knowledge of industry through continuing education and training., • Perform any other job-related duties as assigned.Qualifications JOB REQUIREMENTS: To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Age, Gaming and Certifications: 18 years of age or above Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission. Education and/or Experience: High School Degree or Equivalent required. Bachelor’s Degree in a related field or equivalent experience preferred. A minimum of 1-3 years of progressively responsible experience in human resources, payroll, employee call center, and/or customer service strongly preferred. Requires proficiency in Microsoft Office (Word, Excel, PowerPoint) Familiarity with online employee portals desirable. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Must possess the desire to quickly and accurately resolve issues in a professional, sensitive, confidential, and courteous customer-focused manner. Must demonstrate the desire to acquire and maintain knowledge of relevant HR programs, processes, technology, and policies in order to function as a resource for team members. Language Skills: Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other team members or guests. Fluency in English required, fluency in second language a plus with Spanish, Cantonese, Mandarin, or Portuguese preferred. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations. Mathematical and Reasoning Ability: Ability to compute basic mathematical calculations. Ability to decipher various reports and create reports upon request. Physical Demands: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking. Work Environment: The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is typically moderate. When on the property, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner. Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying schedules to reflect the business needs of the property which may include weekends, and overnight shift hours. Reliable, consistent, and punctual attendance is required. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Patient Service Representative - Full-time CLASSIFICATION/STATUS: Non-Exempt, Full-time, Permanent IMMEDIATE SUPERVISOR: Lead Patient Service Representative SUPERVISORY RESPONSIBILITIES: None PAY RANGE: Band 1 ($19 - $25/hour) WHO YOU ARE: YOUR ROLE & IMPACT The mission of Charles River Community Health (CRCH) is to partner with individuals and families so they can thrive and lead healthier lives by delivering the comprehensive, integrated, and equitable primary healthcare that matters most to them. The Patient Service Representative, under the supervision of the Lead Patient Service Representative, will assist in the day-to-day operations and planning of the Customer Service Department, enhance customer service experience and engagement, and facilitate patient services across all clinical departments. Also, to ensure excellent service standards, the Patient Service Representative will respond efficiently to customer inquiries and maintain a high level of customer satisfaction. YOUR RESPONSIBILITIES • Ensure that all interactions between Administration, Customer Service operations, and patients are professional, helpful, provides empathy and creates an atmosphere of CRCH being a safe place and welcoming place for all community members that enter, call, or seek our services, as a member of the Community Support Service Team., • Greet and welcome patients and visitors to the health center., • Provide consistently positive customer service., • Become crossed trained to cover all department needs within 3 months of hire, including check-out., • Work closely with medical, dental, behavioral health, and vision providers, nurses and medical assistants to inform patients about delays and waiting times., • Ensure all patient requests for appointments are responded to in a timely manner, including from the patient portal, voice mails left, calls picked up, and walk-ins., • Listen to customer’s feedback and resolve any issues or conflicts., • Collaborate with the Health Benefits Department and follow up with their booking guidelines to help patients who are inactive and ensure that HB workflows are followed appropriately., • Collaborate and work closely with in-house call center., • Ensure that the patient has an approved plan in place before/or at the time of the visit., • Schedule patients for medical, vision, and dental appointments., • Informs all patients of necessary payments prior to appointment and collects payment before services are provided., • When working in Vision, confirms the extent of insurance coverage with the vision insurance plans prior to the visit and advises patients about coverage and financial responsibility (of the patient)., • Generate appropriate paperwork to ensure billing for services., • Be flexible and available to cover staffing needs across the health center when other staff are not available as assigned by Lead Patient Service Representative or designee., • Capacity and willingness to collaborate across all departments, creating strategic solutions for both colleagues and patients. Maintain a positive work environment., • All other duties, tasks, and responsibilities assigned/approved by Lead Patient Service Representative or designee. YOUR QUALIFICATIONS, COMPETENCIES, TRAITS • At least 3 years of health care experience, customer service experience and in/outpatient clinical setting., • Models exceptional customer service for staff; ability to show each and every patient they matter, and their needs are important. Must have the ability to show and have empathy and humility., • Ability to problem solve in the moment, tackle a problem, and then go back and debrief with Lead Patient Service Representative., • Familiar with Outlook, Electronic Medical Programs, registration and scheduling systems., • Accurate and responsible when dealing with co-payments, deductibles and other payment transactions., • Experience in diverse culture preferred with strong commitment to promoting Diversity Equity and Inclusion and reducing inequities., • Ability to learn and keep up to date of all medical insurances., • Must be willing to work at both locations when needed (Brighton and Waltham)., • Must be willing to train throughout ALL departments. Cross departmental coverage as needed. Charles River Community Health’s mission is to partner with individuals and families so they can thrive and lead healthier lives by delivering the comprehensive, integrated, and equitable primary healthcare that matters most to them. CRCH is a comprehensive practice providing medical, pharmacy, dental, behavioral health, optical, and vision services to diverse underserved local communities. We serve over 13,500 patients annually, and 90% of those served are low income, while over 70% need services in a language other than English. We are committed to providing patients with timely access to the right care, at the right place and at the right time, collaborating with other organizations to connect patients with a comprehensive range of services and provide continuity of care, and creating new community partnerships to meet the changing needs of patients and the community. We value caring for everyone with dignity, respect, and compassion, reducing cultural, financial and other barriers to care, and eliminating health care disparities for our patients. We also advocate for the needs of our patients, the community, and public health causes. OUR PROMISE If you are passionate about providing customer service excellence in a mission-driven, team-oriented, and progressive organization, you will find your career as Patient Service Representative rewarding and impactful! You will also find a partner in your career path goals and trajectory! OUR BENEFITS & PERKS Medical & Dental Insurance Short & Long-term Disability Insurance Generous Paid Time Off Flexible Spending Account Employee Assistance Program Tickets at Work Health Reimbursement Arrangement Travel Reimbursement Professional Development Opportunities Solid track record of developing and promoting employees internally! Charles River Community Health is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, CRCH will better serve our local communities and continue to provide quality patient care and services. CRCH is an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, CRCH prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.

Job Description Customer Experience Assistant, Sales - Chestnut Hill, MA Our Customer Experience Assistants provide an exceptional experience for every Brilliant Earth customer. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person in our Chestnut Hill showroom. Responsibilities May Include: Sales & Customer Service: • Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options., • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality., • Guide customers to purchase, creating memorable and personalized experiences for each customer., • Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets., • Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product., • Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Use our ERP system to manage your tasks and communicate cross-functionally., • Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines., • Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed., • Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets., • It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise., • A bachelor’s degree or equivalent preferred, • Experience with an ERP or CRM system At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry., • Sales Incentive Programs. Quarterly bonuses for achieving sales targets., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid. Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . Powered by JazzHR OATZQ5yWPN

Job Description Patient Service Representative - Part Time (Waltham) CLASSIFICATION/STATUS: Non-exempt, Part-Time IMMEDIATE SUPERVISOR: Site Manager SUPERVISORY RESPONSIBILITIES: None PAY RANGE: Band 1 ($20 - $26/hour) WHO YOU ARE: YOUR ROLE & IMPACT The mission of Charles River Community Health (CRCH) is to partner with individuals and families so they can thrive and lead healthier lives by delivering the comprehensive, integrated, and equitable primary healthcare that matters most to them. The Patient Service Representative, under the supervision of the Site Manager, will assist in the day-to-day operations and planning of the Patient Service team, enhance patient service experience and engagement, and facilitate patient services across all clinical departments. To ensure excellent service standards, the Patient Service Representative will respond efficiently to patient inquiries and maintain a high level of customer satisfaction. YOUR RESPONSIBILITIES • As a member of the Community Support Service team, ensure that all interactions between Administration, Patient Service operations, and patients are professional, helpful, provide empathy, and create an atmosphere of CRCH being a safe and welcoming place for all community members that enter, call, or seek our services., • Greet and welcome patients and visitors to the health center., • Provide consistently positive customer service., • Must be willing to travel to Brighton, MA location., • Cross-train to cover all department needs within three months of hire, including check-out., • Work closely with Medical, Dental, and Behavioral Health Providers, Nurses and Medical Assistants to inform patients about delays and waiting times., • Ensure all patient requests for appointments are responded to in a timely manner, including from the patient portal, voicemails, calls, and walk-ins., • Listen to customer feedback and resolve any issues or conflicts., • Collaborate with the Health Benefits department and follow their booking guidelines to help patients who are inactive and ensure that departmental workflows are followed appropriately., • Collaborate and work closely with in-house Call Center., • Ensure that patients have an approved plan in place before or at the time of the visit., • Schedule patients for Medical and Dental appointments., • Inform all patients of necessary payments prior to appointment and collect payment before services are provided., • Generate appropriate paperwork to ensure billing for services., • Be flexible and available to cover staffing needs across the health center when other staff are not available as assigned by Site Manager, Team Lead, or designee., • Show capacity and willingness to collaborate across all departments, creating strategic solutions for both colleagues and patients. Maintain a positive work environment., • At least 3 years of healthcare experience, customer service experience, and experience in outpatient clinical setting., • Models exceptional customer service for staff; ability to show each and every patient they matter and that their needs are important. Must exhibit empathy and humility., • Must be willing to work onsite at Waltham, MA location, • Ability to problem-solve in the moment and debrief with SIte Manager and Team Lead., • Familiar with Outlook, Electronic Medical Programs, registration, and scheduling systems., • Accurate and responsible when dealing with co-payments, deductibles and other payment transactions., • Experience in diverse cultures preferred, with strong commitment to promoting Diversity, Equity, and Inclusion and reducing inequities., • Ability to learn and keep up-to-date of all medical insurances., • Must be willing to train throughout all departments and provide cross-departmental coverage as needed. Charles River Community Health’s mission is to partner with individuals and families so they can thrive and lead healthier lives by delivering the comprehensive, integrated, and equitable primary healthcare that matters most to them. CRCH is a comprehensive practice providing medical, pharmacy, dental, behavioral health, optical, and vision services to diverse underserved local communities. We serve over 13,500 patients annually, and 90% of those served are low income, while over 70% need services in a language other than English. We are committed to providing patients with timely access to the right care, at the right place and at the right time, collaborating with other organizations to connect patients with a comprehensive range of services and provide continuity of care, and creating new community partnerships to meet the changing needs of patients and the community. We value caring for everyone with dignity, respect, and compassion, reducing cultural, financial and other barriers to care, and eliminating health care disparities for our patients. We also advocate for the needs of our patients, the community, and public health causes. OUR PROMISE If you are passionate about providing customer service excellence in a mission-driven, team-oriented, and progressive organization, you will find your career as Patient Service Representative rewarding and impactful! You will also find a partner in your career path goals and trajectory! OUR BENEFITS & PERKS Medical, Vision, & Dental Insurance Short & Long-term Disability, and Life Insurance Generous Paid Time Off Flexible Spending Account Employee Assistance Program Tickets at Work Health Reimbursement Arrangement Travel Reimbursement Professional Development Opportunities Solid track record of developing and promoting employees internally! Charles River Community Health is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, CRCH will better serve our local communities and continue to provide quality patient care and services. CRCH is an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, CRCH prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.

Job DescriptionDescriptionThe Statewide Client Services center is the centralized branch of our Low-income Energy Affordability Network (LEAN). Through the LEAN Network, we provide phone & online communication services for residents in Massachusetts interested in our Energy Conservation Programs. The Client Services Associate supports the Statewide LEAN website and call center by responding to client inquiries, assisting with application processes, and supporting overall call center operations. Key Responsibilities • Transfer new applications into the database., • Connect clients and make referrals to appropriate agencies or programs., • Maintain and update application records in the database., • Run queries and generate reports as requested., • Engage LEAN Single Family Website including:, • Live chat functions engagement with clients., • Case study updates for website and public dissemination, • Lead origination, outreach, and outbound marketing calls., • Monitor Google Analytics dashboard., • Communicate with single-family and multifamily applicants and potential applicants:, • Field phone calls and inquiries., • Notify new applicants when an application is received., • Request more information as needed., • Request affordability documentation., • Notify applicants when approved/denied., • Perform past service checks on new applications., • Coordinate statewide outreach efforts in Lead Vendor capacity., • Communicate with vendors and utilities as needed., • Track client process through marketing lifecycle., • Coordinate Cap engagement on follow-up and completion of client referrals., • Review affordability/individual client income documentation., • Take notes during meetings if requested., • Maintain electronic and paper files., • Coordinate with the Program Director on all of the above., • A minimum of a high school diploma or equivalent and up to 12 months of work experience required., • Experience in energy efficiency and/or multi-family low-income housing helpful, • Experience in grant program management and/or customer service a plus, • Experience with Microsoft Access and Excel or at least a high degree of comfort with databases and spreadsheets required, • Must have good communication skills by phone and email, • Flexibility, initiative, and ability to work in a team, • Ability to deal sensitively and effectively with individuals of diverse economic and cultural backgrounds, • Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change., • Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration., • Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies., • Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans., • A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable., • Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.

Call Center / Fully Remote] - Anywhere in U.Both PT & FT Available / Medical, Dental, Vision / PTO / 401K - As a Customer Service Agent you'll: Receive inbound calls and make outbound service calls, assess the customer's transportation needs, and assist appropriately; Interact with clients, transpor

Call Center / Remote] - Anywhere in U.Competitive pay / Equipment provided - As a Customer Service Rep at American Specialty Health, you will: Provide exceptional customer service to clients and members; Answer incoming calls and respond to emails promptly and professionally; Accurately document and

Call Center / Remote] - Anywhere in U.Up to $24 per hour / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Equip, you will: Answer inquiry calls, emails, web forms, etc.Respond to inquiries quickly and efficiently while routing inquiries to appropriate departments; Collect patie

Customer Service / Fully Remote] - Anywhere in U.Competitive pay / $500 retention bonus / Medical, dental, and vision / 401K / PTO / Equipment provided / Paid training - As a Call Center Support Rep you'll: Receive a large volume of inbound phone calls; Assist with outbound call campaigns; Answer ge

Location - Waltham, MA Duration - Possible Temp to Perm Schedule - Monday-Friday 9am to 6pm Incumbents in this job family have responsibilities encompassing one or more areas of Accounts Payable, Accounts Receivable, Billing and/or Collections. Responsible for processing receivables, ensuring timely and accurate charge entries and preparing deposits. Codes, enters and prepares invoices, and responds to customer and vendor inquiries. Reviews invoices and ensures proper approvals. Records, enters and pays invoices. Collection activities include investigating delinquent accounts, writing collection letters and arranging terms of payment. Also, analyzes account performance, makes recommendations to release orders on past due accounts and investigates bankruptcy claims. May coordinate efforts and/or refer accounts to third party action when internal collections are not effective. Maintains records and files and generates related reports. Ensures procedures and internal controls are followed in compliance with Sarbanes-Oxley initiatives. Position Summary: As a key member of our finance team you will be responsible for providing customer service and support to our customer base for their financial inquiries. This includes addressing client s overdue payments, researching payment discrepancies, reviewing and processing adjustment requests, and providing feedback to clients using written and verbal communication skills. In this role you will process a high volume of inbound and outbound calls. Responsibilities: Utilize strong verbal communication and customer service skills to respond to customer inquiries and handle various requests regarding changes in account and billing details Able to manage difficult customer issues while working in a fast paced environment Facilitate collections of Accounts Receivable via phone or email. Respond to customer inquiries regarding accounts, research, and contact customers as necessary in order to update accounts. Consistently handle confidential information, multiple tasks and exercise good judgment and problem solving skills. Assists in other areas of the Finance department as requested. Process collection calls (60-80 daily) on overdue receivables between 30-120 days delinquent. Basic Qualifications: 1-3 years of call center, collections, or retail experience (in order of preference). High School Diploma or GED Equivalent Preferred Qualifications: Strong communication skills, both verbal and written. Organizational, negotiation, and problem solving skills. Understanding of consumer collection policies and practices preferred. Strong knowledge and use of Microsoft Excel, Word and Outlook. Skip tracing and locate skills a plus. Able to work in a fast paced environment and handle difficult customer issues. Bachelors Degree

Call Center / Fully Remote] - Anywhere in U.Competitive Pay / Medical, Dental, Vision / PTO / 401K - As a Customer Service Agent you'll: Receive inbound calls and make outbound service calls, assess the customer's transportation needs, and assist appropriately; Interact with clients, transportation

Customer Service / Remote] - Anywhere in U.Up to $25 per hour / Flexible schedule / Medical, dental, and vision / 401k match / PTO - As a Call Center Rep at Stout, you will: Handle inbound and outbound calls with professionalism and excellent customer service skills; Accurately enter and maintain cu

Call Center / Remote] - Anywhere in U.Competitive pay / Health, dental & vision / 401k matching / PTO - As a Customer Service Rep at Beyond Finance, you will: Assist customers with inquiries and complaints via phone, email, and chat: Provide excellent customer service by actively listening, showing

Call Center / Remote] - Anywhere in U.Up to $25 per hour / Medical, dental & vision / 401k match / PTO / Tues-Sat 8a-4:30p CST - As a Customer Service Advocate at iRhythm Technologies, you will: Answer inbound calls in our Contact Center; Verify and investigate patient insurance, estimate benefit co

Job Description Allied Government Solutions, Inc. is recruiting for multiple positions at the Boston Passport Agency. Come join the Passport Processing Team and pursue a meaningful career at a prominent federal government facility! The Support Associate III would be an integral part of State and Foreign travel relations. This position consists of customer inquiry correspondence and processing of US Passport and US Passport ID cards for travel abroad as well as face-to-face interaction with customers while performing appointment processing duties. The ability to provide outstanding in-person and over-the-phone customer service to passport applicants is essential. This position would also require operating a variety of computer systems and office equipment in the preparation, processing and mailing of passports and related documents as well as heavy data entry, filing, scanning and retrieving data. Basic Qualifications: • Due to the nature of the government contract and clearance requirements, United States citizenship is required., • Ability to pass government-required credit check & Moderate Risk Public Trust (MRPT) Certification investigation (*Please note, this is not an immediate position given the MRPT Certification process can take an average of 2-3 months to complete), • Bachelor's Degree or combination of education and equivalent applicable experience, • Minimum of (4) years of experience in a document processing and/or customer service oriented office setting, • Ability to lift and carry 35 pounds Preferred Qualifications: • Team-player with dedicated work ethic, • Excels in a fast-paced, goal-oriented work environment, • Excellent customer service abilities, • Great organizational and interpersonal skills, • Experience in call center type environment a plus, • Effective communication skills; Multilingual skills a plus as well, • Able to maintain composure and objectivity in stressful situations and in dealing with multiple inquiries, • Strong computer, filing and data entry skills, • Intermediate to Advanced Proficiency with MS Word, PowerPoint, Excel and Outlook required, • Preferred Minimum of (2-4) years’ experience in Government contract environment, • Knowledge and understanding of laws, rules, and regulations pertaining to the eligibility for and issuance of a US Passport preferred Additional Job Details: • Full-Time, Hourly, Non-Exempt position., • Schedule – 1st shift, Mon-Fri, 8:00 AM – 4:45 PM, • Pay Rate: $23.84/hr., • Must be willing and able to work overtime hours as required., • Generous benefits package to include earned H&W to apply towards Medical, Dental, Vision, EAP and Life Insurance. Employee-funded 401K (with employer match available), 11 paid federal holidays, paid sick leave, and paid time off. If this sounds like your next career opportunity, please submit your resume today! To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Allied Government Solutions, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected Veteran status. Company DescriptionAllied Government Solutions, Inc. is an SBA HUBZone-certified, woman-owned small business, focused on finding the most effective solutions to the multiple challenges facing government agencies and all companies engaged in government contracting. Our experts possess extensive knowledge and experience in business process management, operations consulting and meeting surge-related demands in a proficient and timely manner.Allied Government Solutions, Inc. is an SBA HUBZone-certified, woman-owned small business, focused on finding the most effective solutions to the multiple challenges facing government agencies and all companies engaged in government contracting. Our experts possess extensive knowledge and experience in business process management, operations consulting and meeting surge-related demands in a proficient and timely manner.

Call Center / Remote] - Anywhere in U.Competitive pay - As a Customer Service Rep at F&G, you will: Answer incoming calls and respond to customer inquiries in a professional and timely manner; Provide excellent customer service by actively listening and addressing customer needs and concerns; Accura

Call Center / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at OneTouch Direct, you will: Respond to customer inquiries and concerns in a timely and professional manner; Provide accurate information and solutions to customer issues; Maint